CITIZENS FINANCIAL GROUP INC/RI - Quarter Report: 2020 June (Form 10-Q)

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended

June 30, 2020

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From

(Not Applicable)

Commission File Number 001-36636

(Exact name of the registrant as specified in its charter)



Delaware		05-0412693
(State or Other Jurisdiction of Incorporation or Organization)		(I.R.S. Employer Identification Number)

One Citizens Plaza, Providence, RI 02903

(Address of principal executive offices, including zip code)

(401) 456-7000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:



Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common stock, $0.01 par value per share	CFG	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D	CFG PrD	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E	CFG PrE	New York Stock Exchange

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months and (2) has been subject to such filing requirements for the past 90 days.

☑ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

☑ Yes ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:



Large accelerated filer	☑	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No

There were 426,828,691 shares of Registrant’s common stock ($0.01 par value) outstanding on July 30, 2020.





	Table of Contents


Glossary of Acronyms and Terms		3

Part I. Financial Information		5

Item 1. Financial Statements		46

Consolidated Balance Sheets as of June 30, 2020 (unaudited) and December 31, 2019 (unaudited)		47
Consolidated Statements of Operations (unaudited) for the Three and Six Months Ended June 30, 2020 and 2019		48
Consolidated Statements of Comprehensive Income (unaudited) for the Three and Six Months Ended June 30, 2020 and 2019		49
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) for the Three and Six Months Ended June 30, 2020 and 2019		50
Consolidated Statements of Cash Flows (unaudited) for the Six Months Ended June 30, 2020 and 2019		52
Notes to the Consolidated Financial Statements (unaudited)		53

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations		5

Item 3. Quantitative and Qualitative Disclosures about Market Risk		88

Item 4. Controls and Procedures		88


Part II. Other Information		89

Item 1. Legal Proceedings		89
Item 1A. Risk Factors		89
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds		90
Item 6. Exhibits		90


Signature		91

Citizens Financial Group, Inc. | 2

GLOSSARY OF ACRONYMS AND TERMS

The following is a list of common acronyms and terms we regularly use in our financial reporting:



AACL		Adjusted Allowance for Credit Losses
ACL		Allowance for Credit Losses: Allowance for Loan and Lease Losses plus Reserve for Unfunded Lending Commitments
AFS		Available for Sale
ALLL		Allowance for Loan and Lease Losses
ALM		Asset and Liability Management
AOCI		Accumulated Other Comprehensive Income (Loss)
ATM		Automated Teller Machine
Board or Board of Directors		The Board of Directors of Citizens Financial Group, Inc.
bps		Basis Points
CARES Act		Coronavirus Aid, Relief, and Economic Security Act
CBNA		Citizens Bank, National Association
CCAR		Comprehensive Capital Analysis and Review
CCB		Capital Conservation Buffer
CCMI		Citizens Capital Markets, Inc.
CECL		Current Expected Credit Losses (ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments)
CET1		Common Equity Tier 1
CET1 capital ratio		Common Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
CFPB		Consumer Financial Protection Bureau
Citizens, CFG, the Company, we, us, or our		Citizens Financial Group, Inc. and its Subsidiaries
CLTV		Combined Loan-to-Value
Dodd-Frank Act		The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
EAD		Exposure at Default
EGRRCPA		Economic Growth, Regulatory Relief and Consumer Protection Act
EPS		Earnings Per Share
Exchange Act		The Securities Exchange Act of 1934
Fannie Mae (FNMA)		Federal National Mortgage Association
FDIC		Federal Deposit Insurance Corporation
FHLB		Federal Home Loan Bank
FICO		Fair Isaac Corporation (credit rating)
FRB or Federal Reserve		Board of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s)
Freddie Mac (FHLMC)		Federal Home Loan Mortgage Corporation
FTE		Fully Taxable Equivalent
GAAP		Accounting Principles Generally Accepted in the United States of America
GDP		Gross Domestic Product
Ginnie Mae (GNMA)		Government National Mortgage Association
GSE		Government Sponsored Entity
HTM		Held To Maturity
LCR		Liquidity Coverage Ratio
LGD		Loss Given Default
LHFS		Loans Held for Sale
LIBOR		London Interbank Offered Rate
LIHTC		Low Income Housing Tax Credit
LTV		Loan to Value

Citizens Financial Group, Inc. | 3



MBS		Mortgage-Backed Securities
Mid-Atlantic		District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, and West Virginia
Midwest		Illinois, Indiana, Michigan, and Ohio
MD&A		Management’s Discussion and Analysis of Financial Condition and Results of Operations
Modified CECL Transition		The Day-1 CECL adoption entry booked to retained earnings plus 25% of subsequent CECL ACL reserve build
Modified AACL Transition		The Day-1 CECL adoption entry booked to ACL plus 25% of subsequent CECL ACL reserve build
MSRs		Mortgage Servicing Rights
New England		Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont
NM		Not meaningful
OCC		Office of the Comptroller of the Currency
OCI		Other Comprehensive Income (Loss)
Parent Company		Citizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries)
PD		Probability of Default
PPP		Paycheck Protection Program
ROTCE		Return on Average Tangible Common Equity
RPA		Risk Participation Agreement
SBA		United States Small Business Administration
SCB		Stress Capital Buffer
SEC		United States Securities and Exchange Commission
SVaR		Stressed Value at Risk
TBAs		To-Be-Announced Mortgage Securities
TDR		Troubled Debt Restructuring
Tier 1 capital ratio		Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Tier 1 leverage ratio		Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach
Total capital ratio		Total capital, which includes Common Equity Tier 1 capital, tier 1 capital and allowance for credit losses and qualifying subordinated debt that qualifies as tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
VaR		Value at Risk
VIE		Variable Interest Entities

Citizens Financial Group, Inc. | 4

PART I. FINANCIAL INFORMATION

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS



		Page
Forward-Looking Statements		6
Introduction		7
Recent Events		8
Financial Performance		10
Selected Consolidated Financial Data		12
Results of Operations		14
Net Interest Income		14
Noninterest Income		18
Noninterest Expense		19
Provision for Credit Losses		20
Income Tax Expense		21
Business Operating Segments		22
Analysis of Financial Condition		24
Securities		24
Loans and Leases		25
Allowance for Credit Losses and Nonaccruing Loans and Leases		25
Deposits		28
Borrowed Funds		28
Capital and Regulatory Matters		29
Liquidity		33
Off-Balance Sheet Arrangements		36
Critical Accounting Estimates		36
Risk Governance		38
Market Risk		38
Non-GAAP Financial Measures and Reconciliations		43

Citizens Financial Group, Inc. | 5

FORWARD-LOOKING STATEMENTS

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends as well as the potential effects of the COVID-19 pandemic on our business, operations, financial performance and prospects, are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:


•	Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense;


•	The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;


•	Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals;


•	The COVID-19 pandemic and its effects on the economic and business environments in which we operate;


•	Our ability to meet heightened supervisory requirements and expectations;


•	Liabilities and business restrictions resulting from litigation and regulatory investigations;


•	Our capital and liquidity requirements under regulatory capital standards and our ability to generate capital internally or raise capital on favorable terms;


•	The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;


•	Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;


•	The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;


•	Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses;


•	A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and


•	Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. Further, statements about the effects of the COVID-19 pandemic on our business, operations, financial performance and prospects may constitute what is reflected in those forward-looking statements due to factors and future developments that are uncertain,

Citizens Financial Group, Inc. | 6

unpredictable and in many cases beyond our control, including the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, and the direct and indirect impact of the pandemic on our customers, third parties and us.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part II, Item 1A of this Report and Part I, Item 1A. of our Annual Report on Form 10-K for the year ended December 31, 2019.

INTRODUCTION

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions with $179.9 billion in assets as of June 30, 2020. Our mission is to help customers, colleagues and communities each reach their potential by listening to them and understanding their needs in order to offer tailored advice, ideas and solutions. Headquartered in Providence, Rhode Island, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a 24/7 customer contact center as well as the convenience of approximately 2,700 ATMs and 1,000 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, we offer corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com.

The following MD&A is intended to assist readers in their analysis of the accompanying unaudited interim Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the unaudited interim Consolidated Financial Statements and Notes to the unaudited interim Consolidated Financial Statements in Part I, Item 1, as well as other information contained in this document and our 2019 Form 10-K.

Non-GAAP Financial Measures

This document contains non-GAAP financial measures denoted as “Underlying” results. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of our on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance and increase comparability of period-to-period results, and accordingly, are useful to consider in addition to our GAAP financial results.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

Non-GAAP measures are denoted throughout our MD&A by the use of the term Underlying and where there is a reference to Underlying results in that paragraph, all measures that follow this reference are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 7

RECENT EVENTS

COVID-19

The COVID-19 pandemic has caused significant disruption to the national economy as well as the local economies within our footprint, resulting in many businesses sectors operating below capacity, increased unemployment levels and volatility in the financial markets. In response to the negative effects of COVID-19 on the U.S. economy, Congress enacted the Coronavirus Aide, Relief, and Economic Security Act (“CARES Act”), among other actions, in addition to monetary actions taken by the Federal Reserve, which provide for financial stimulus and government lending programs at unprecedented levels. The effects of these programs, as well as any potential additional stimulus, to support businesses and consumers remain uncertain.

CARES Act

On March 27, 2020, the CARES Act was passed, which allocated $349 billion to the SBA for issuing PPP loans to businesses using financial institutions as the intermediary to disperse the funds. PPP loans are forgivable, in whole or in part, if the proceeds are used for payroll and other permitted purposes. These loans carry a fixed interest rate of 1.00% and a term of 2 years, if not forgiven in whole or in part. Payments are deferred for the first 6 months of the loan. The loans are 100% guaranteed by the SBA, and the SBA pays the originating bank a processing fee ranging from 1% to 5%, based on the size of the loan.

On April 24, 2020, the Paycheck Protection Program and Health Care Enhancement Act was passed, which authorized $310 billion in additional funding under the CARES Act for PPP loans through the SBA. In addition, the FRB has implemented the Paycheck Protection Program Liquidity Facility (“PPPLF”) available to financial institutions participating in the PPP. In conjunction with the PPP, the PPPLF will allow the Federal Reserve Banks to lend to member banks on a non-recourse basis with PPP loans as collateral. We have completed all of the eligibility requirements to participate in the PPPLF, but we have no outstanding borrowings as June 30, 2020.

On June 5, 2020, the Paycheck Protection Program Flexibility Act of 2020 was signed into law, which amends the PPP to give borrowers more freedom in how and when loan funds are spent while retaining the possibility of full forgiveness. The key changes include:


•	Extending the time to use the loan proceeds from 8 to 24 weeks after origination (loan proceeds must be used December 31, 2020);


•	Extending the maturity of PPP loans from 2 to 5 years for loans originated after June 5, 2020, although pre-June 5 loans may be extended from 2 years to 5 years upon agreement of both lender and borrower;


•	Extending the loan deferral period from 6 months to 10 months from the time the borrower uses the loan proceeds; and


•	A reduction in borrower mandatory payroll spending from 75% to 60%.

The CARES Act also provides for relief on existing and new SBA loans through the Small Business Debt Relief. As part of the SBA Small Business Debt Relief, the SBA will automatically pay principal, interest and fees of certain SBA loans for a period of 6 months for both existing loans and new loans issued prior to September 27, 2020. Finally, the CARES Act provides borrowers with mortgage payment relief and a moratorium on foreclosures.

The effectiveness of these programs, as well as that of any potential additional stimulus, in supporting businesses, consumers and, ultimately, the economy is uncertain.

Federal Reserve Bank Actions

The FRB has taken a range of actions to support the flow of credit to households and businesses. On March 15, 2020, the FRB reduced the target range for the federal funds rate to 0 to 0.25% and announced that it would increase its holdings of U.S. Treasury securities and agency mortgage-backed securities as well as begin purchasing agency commercial mortgage-backed securities. The FRB has also encouraged depository institutions to borrow from the discount window by lowering the primary credit rate by 150 basis points and extending the term up to 90 days. On March 26, 2020, the FRB reduced reserve requirements to zero. The FRB has established a range of facilities and programs to support the U.S. economy and U.S. marketplace participants in response to economic disruptions associated with COVID-19. These actions include Main Street Lending Facilities to purchase loan participations under specified conditions from banks’ lending to small and medium U.S. businesses. We may participate in some or all of them, including as a lender, agent, or intermediary on behalf of clients or customers or in an advisory capacity.

Citizens Financial Group, Inc. | 8

On March 31, 2020, in response to the COVID-19 pandemic, the FRB and the other federal banking regulators issued an interim final rule relative to regulatory capital treatment of ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a 2-year period ending January 1, 2022, followed by a 3-year transition period ending January 1, 2025 to phase-in the aggregate amount of the capital benefit provided during the initial 2-year delay. In the first quarter of 2020, we elected to delay for 2 years the phase-in of the capital impact from our adoption of the new accounting standard on credit losses.

Citizens Response to COVID-19

Citizens responded in many ways to support our customers, colleagues and communities during this crisis. Citizens mobilized on several fronts:

•

For our customers, we offered loan forbearance and other forms of relief for those facing financial hardship. We also took action to implement the SBA’s PPP, getting much-needed funds into the hands of small and mid-sized businesses. As of June 30, 2020, PPP loans to small business customers were approximately $4.7 billion with an average loan size of approximately $98,000. Approximately 84% of the loans are under $100,000, with 93% of the loans to companies with under 25 employees supporting over 540,000 jobs.

•

For our colleagues, we acted quickly and effectively to ensure their safety and welfare, while enabling them to continue providing vital banking services. Actions included alternate work arrangements such as remote working, enhanced workplace safety with enhanced cleaning and social distancing practices, offering additional time off for family and self-care situations related to the coronavirus, and introducing additional pay for those who could not operate remotely. As of June 30, 2020, Citizens allowed colleagues to return to office in 10 States and portions of three others. The total non-branch colleagues assigned to offices in these states is approximately 6,500. Approximately 10% of the assigned non-branch colleagues are considered essential and were working consistently in the office. Additionally, approximately 25% of the assigned non-branch colleagues who are able to productively work from home have returned to the office sporadically through the month of June 2020 for periods ranging from one day to everyday. Return to office for nonessential Citizens colleagues is voluntary at this time.


•	For our communities, we pledged more than $5 million to provide both immediate relief and longer-term support to help those impacted by the pandemic. This commitment included charitable contributions and other assistance aimed at helping small businesses recover.

Citizens will continue to serve our stakeholders through this crisis and beyond, backed by our strong financial position that enables us to deliver in meaningful ways.

Racial Equity and Social Justice

Citizens has made further commitments to diversity and inclusion, along with initiatives to promote racial equity and social justice. We announced a $10 million investment to help drive social equity and economic advancement in underserved communities across our footprint. This multi-faceted, multi-year effort to enhance awareness, create access to capital, and improve capabilities and opportunities represents an important step toward achieving long-lasting change across our communities and within our bank in a way that aligns strongly with our values. Primary components of our investment include the following:


•	Grants and charitable support for immediate and longer-term initiatives aimed at supporting minority-owned small businesses, increasing awareness of racial disparities, and supporting underserved communities through technology, education and digital literacy initiatives.


•	More than $500 million in incremental financing and capital for small businesses, housing, and other development in predominately minority communities.


•	An acceleration of our ongoing efforts to increase leadership and workforce diversity while expanding awareness of social equity issues and providing additional opportunities for colleagues to make an impact within our communities.

Citizens Financial Group, Inc. | 9

FINANCIAL PERFORMANCE

Quarterly Results Key Highlights

Second quarter 2020 net income of $253 million decreased 44% from $453 million in the second quarter of 2019, with earnings per diluted common share of $0.53, down $0.42 from $0.95 per diluted common share in second quarter 2019. Second quarter 2020 ROTCE of 6.6% compared to 12.8% in second quarter 2019.

Second quarter 2020 results reflected $10 million after-tax, or $0.02 per diluted common share, of notable items largely tied to TOP 6 transformational and revenue and efficiency initiatives. On an Underlying basis, which excludes notable items, second quarter 2020 net income available to common stockholders of $235 million compared with $440 million in the second quarter of 2019. Underlying EPS of $0.55 compared to $0.96 in the second quarter of 2019. Second quarter 2020 results reflected a net decrease to net income available to common stockholders due to a $317 million before tax, or $0.59 per share after tax, reserve build under CECL primarily tied to the impact of the COVID-19 pandemic on provision for credit losses. Underlying second quarter 2020 ROTCE of 6.9% compared with 12.9% in the second quarter of 2019. Tangible book value per common share of $32.13 increased 4% from second quarter 2019.



	Three Months Ended June 30,
	2020								2019
(in millions)	Noninterest expense		Income tax expense			Net Income			Noninterest expense		Income tax expense			Net Income
Reported results (GAAP):		$979		$54			$253			$951		$127			$453
Less notable items:
Total integration costs	2		(1		)	(1		)	7		(2		)	(5		)
Other notable items⁽¹⁾	17		(8		)	(9		)	—		—			—
Total notable items	19		(9		)	(10		)	7		(2		)	(5		)
Underlying results* (non-GAAP)		$960		$63			$263			$944		$129			$458

⁽¹⁾ Other notable items include noninterest expense of $17 million related to our TOP programs and other efficiency initiatives and income tax benefit of $4 million related to legacy tax matters.

* Where there is a reference to “Underlying” results in a paragraph, all measures that follow these references are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”


•	Total revenue of $1.7 billion increased $122 million, or 7%, from the second quarter 2019, reflecting stable net interest income and a 28% increase in noninterest income driven by record results in mortgage banking.


◦	Net interest income of $1.2 billion was relatively stable compared to the second quarter 2019, reflecting lower funding costs and growth in average interest-earning assets of 11%, offset by the impact of the lower rate and challenging yield-curve environment on asset yields.


◦	Net interest margin of 2.87% decreased 33 basis points compared to 3.20% in second quarter 2019, reflecting the negative impact of lower interest rates and higher cash balances given strong deposit flows, partially offset by lower funding costs and improved mix.


–	Net interest margin on a fully taxable-equivalent basis of 2.88% decreased by 33 basis points, compared to 3.21% in second quarter 2019.


–	Average loans and leases of $128.8 billion increased $11.0 billion, or 9%, from $117.8 billion in the second quarter 2019, reflecting a $9.5 billion increase in commercial loans and leases and a $1.4 billion increase in retail loans.


–	Average deposits of $141.6 billion increased $18.4 billion, or 15%, from $123.2 billion in the second quarter 2019, reflecting growth in money market accounts, demand deposits, savings and checking with interest, partially offset by lower term deposits.


◦	Noninterest income of $590 million increased $128 million, or 28%, from the second quarter 2019, driven by record results in mortgage banking as well as strength in capital markets fees, partially offset by lower service charges and fees, card fees and trust and investment services fees as a result of the COVID-19 pandemic.


•	Noninterest expense of $979 million increased $28 million, or 3%, compared to $951 million in second quarter 2019.

Citizens Financial Group, Inc. | 10


◦	On an Underlying basis, noninterest expense increased $16 million, or 2%, from the second quarter 2019, reflecting higher equipment and software expense as well as an increase in outside services, partially offset by lower occupancy and other operating expense.


•	The efficiency ratio of 55.9% compared to 58.4% in second quarter 2019.


◦	On an Underlying basis, the efficiency ratio of 54.9% compared to 58.0% in the second quarter 2019.


•	Provision for credit losses of $464 million increased $367 million from $97 million in the second quarter 2019, primarily tied to the impact of COVID-19.

Year to Date and Period End Key Highlights

Net income of $287 million decreased 68% from the first half of 2019, with earnings per diluted common share of $0.55, down $1.31 from $1.86 per diluted common share in the first half of 2019. ROTCE of 3.5% declined from 12.9% in the first half of 2019.

In the first half of 2020, results reflected a $35 million, or $0.09 per diluted common share, after-tax reduction from notable items, largely tied to TOP 6 transformational and revenue and efficiency initiatives. In the first half of 2019, there were $9 million after-tax of notable items, or $0.02 per diluted common share, tied to integration costs associated with acquisitions.

In the first half of 2020, we adopted the CECL accounting standard and recorded first half 2020 provision for credit losses of $1.1 billion pre-tax, or $1.98 per share after-tax, including a net reserve build of $780 million pre-tax, or $1.45 per share after-tax, tied to COVID-19 pandemic impacts.



	Six Months Ended June 30,
	2020								2019
(in millions)	Noninterest expense		Income tax expense			Net Income			Noninterest expense		Income tax expense			Net Income
Reported results (GAAP)		$1,991		$65			$287			$1,888		$254			$892
Less notable items:
Total integration costs	6		(2		)	(4		)	12		(3		)	(9		)
Other notable items⁽¹⁾	46		(15		)	(31		)	—		—			—
Total notable items	52		(17		)	(35		)	12		(3		)	(9		)
Underlying results* (non-GAAP)		$1,939		$82			$322			$1,876		$257			$901

⁽¹⁾ Other notable items include noninterest expense of $46 million related to our TOP programs and other efficiency initiatives and income tax benefit of $4 million related to legacy tax matters.


•	Net income available to common stockholders of $237 million decreased $622 million, or 72%, compared to $859 million in the first half of 2019.


◦	On an Underlying basis, which excludes notable items, first half 2020 net income available to common stockholders of $272 million compared with $868 million in the first half of 2019.


◦	On an Underlying basis, EPS of $0.64 per share compares with $1.88 in the first half of 2019.


•	Total revenue of $3.4 billion increased $191 million, or 6%, from the first half of 2019, reflecting a 22% increase in noninterest income and stable net interest income.


◦	Net interest income of $2.3 billion was stable, reflecting 7% growth in average interest-earning assets offset by the impact of the lower rate and challenging yield-curve environment.


◦	Net interest margin of 2.98% decreased 24 basis points from 3.22% in the first half of 2019, reflecting the impact of lower interest rates, partially offset by lower funding costs and improved deposit mix, as well as continued mix shift towards better-returning assets.


–	Net interest margin on a fully taxable-equivalent basis of 2.99% decreased by 24 basis points, compared to 3.23% in the first half of 2019.


–	Average loans and leases of $124.9 billion increased $7.2 billion, or 6%, from $117.7 billion in the first half of 2019, reflecting a $5.7 billion increase in commercial loans and leases and a $1.5 billion increase in retail loans.


–	Period-end loan growth of $6.6 billion, or 6%, from the fourth quarter of 2019, reflected 13% growth in total commercial loans and leases.

Citizens Financial Group, Inc. | 11


–	Average deposits of $134.1 billion increased $12.3 billion, or 10%, from $121.8 billion in the first half of 2019, reflecting growth in money market accounts, demand deposits, savings and checking with interest, partially offset by a decrease in term deposits.


–	Period-end deposit growth of $18.3 billion, or 15%, from the fourth quarter of 2019, outpacing loan growth.


◦	Noninterest income of $1.1 billion increased $197 million, or 22%, from the first half of 2019, driven by record results in mortgage banking, partially offset by lower service charges and fees, card fees, foreign exchange and interest rate products revenue, and other income.


•	Noninterest expense of $2.0 billion increased $103 million, or 5%, from $1.9 billion in the first half of 2019, driven by higher salaries and employee benefits, outside services, and equipment and software expense.


◦	On an Underlying basis, noninterest expense increased 3% from the first half of 2019.


•	The efficiency ratio of 58.4% compared to 58.7% for the first half of 2019, and ROTCE of 3.5% compared to 12.9%.


◦	On an Underlying basis, the efficiency ratio of 56.9% compared to 58.3% for the first half of 2019 and ROTCE of 4.0% compared to 13.0%, reflecting the challenging environment presented by COVID-19, in particular the CECL provision impact.


•	Provision for credit losses of $1.1 billion increased $882 million from $182 million for the first half of 2019, driven by a $780 million CECL reserve build primarily tied to COVID-19 impacts.


•	Tangible book value per common share of $32.13 increased 4% from the first half of 2019. Fully diluted average common shares outstanding decreased 32.6 million shares, or 7%, over the same period.

SELECTED CONSOLIDATED FINANCIAL DATA

The summary Consolidated Operating Data for the three and six months ended June 30, 2020 and 2019 and the summary Consolidated Balance Sheet data as of June 30, 2020 and December 31, 2019 are derived from our unaudited interim Consolidated Financial Statements, included in Part I, Item 1. Our historical results are not necessarily indicative of the results expected for any future period.



	Three Months Ended June 30,						Six Months Ended June 30,
(dollars in millions, except per share amounts)	2020			2019			2020			2019
OPERATING DATA:
Net interest income		$1,160			$1,166			$2,320			$2,326
Noninterest income	590			462			1,087			890
Total revenue	1,750			1,628			3,407			3,216
Provision for credit losses	464			97			1,064			182
Noninterest expense	979			951			1,991			1,888
Income before income tax expense	307			580			352			1,146
Income tax expense	54			127			65			254
Net income		$253			$453			$287			$892
Net income available to common stockholders		$225			$435			$237			$859
Net income per common share - basic		$0.53			$0.95			$0.56			$1.87
Net income per common share - diluted		$0.53			$0.95			$0.55			$1.86
OTHER OPERATING DATA:
Return on average common equity	4.44		%	8.54		%	2.35		%	8.58		%
Return on average tangible common equity	6.62			12.75			3.51			12.87
Return on average total assets	0.57			1.13			0.33			1.12
Return on average total tangible assets	0.59			1.17			0.35			1.17
Efficiency ratio	55.91			58.41			58.43			58.70
Operating leverage⁽¹⁾	4.60			(0.85		)	0.48			0.86
Net interest margin, FTE⁽²⁾	2.88			3.21			2.99			3.23
Effective income tax rate	17.69			21.86			18.51			22.14

⁽¹⁾“Operating leverage” represents the period-over-period percent change in total revenue, less the period-over-period percent change in noninterest expense.

⁽²⁾ Net interest margin is presented on an FTE basis using the federal statutory tax rate of 21%.

Citizens Financial Group, Inc. | 12



(dollars in millions)	June 30, 2020			December 31, 2019
BALANCE SHEET DATA:
Total assets		$179,874			$165,733
Loans held for sale, at fair value	3,631			1,946
Other loans held for sale	1,362			1,384
Loans and leases	125,713			119,088
Allowance for loan and lease losses	(2,448		)	(1,252		)
Total securities	25,657			24,669
Goodwill	7,050			7,044
Total liabilities	157,456			143,532
Total deposits	143,618			125,313
Short-term borrowed funds	255			274
Long-term borrowed funds	9,202			14,047
Total stockholders’ equity	22,418			22,201
OTHER BALANCE SHEET DATA:
Asset Quality Ratios:
Allowance for credit losses as a percentage of loans and leases	2.01		%	1.09		%
Allowance for credit losses as a percentage of loans and leases, excluding the impact of PPP loans	2.09			1.09
Allowance for credit losses as a percentage of nonaccruing loans and leases	255.39			184.31
Nonaccruing loans and leases as a percentage of loans and leases	0.79			0.59
Capital Ratios:
CET1 capital ratio	9.6		%	10.0		%
Tier 1 capital ratio	10.9			11.1
Total capital ratio	13.1			13.0
Tier 1 leverage ratio	9.3			10.0

Citizens Financial Group, Inc. | 13

RESULTS OF OPERATIONS

Net Interest Income

Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans, leases and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our interest-bearing liabilities. These factors are influenced by the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates. For further discussion, refer to “—Market Risk — Non-Trading Risk,” and “—Risk Governance” as described in our 2019 Form 10-K.

Citizens Financial Group, Inc. | 14

The following table presents the major components of net interest income and net interest margin:



	Three Months Ended June 30,
	2020							2019							Change
(dollars in millions)	Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Yields/ Rates (bps)
Assets
Interest-bearing cash and due from banks and deposits in banks		$5,231			$1	0.09	%		$1,229			$7	2.16	%		$4,002		(207) bps
Taxable investment securities	25,180			130		2.15		25,620			164		2.56		(440		)	(41	)
Non-taxable investment securities	4			—		2.60		5			—		2.60		(1		)	—
Total investment securities	25,184			130		2.15		25,625			164		2.56		(441		)	(41	)
Commercial	50,443			412		3.23		41,755			471		4.45		8,688			(122	)
Commercial real estate	14,540			106		2.87		13,379			166		4.91		1,161			(204	)
Leases	2,426			16		2.75		2,745			19		2.89		(319		)	(14	)
Total commercial loans and leases	67,409			534		3.14		57,879			656		4.48		9,530			(134	)
Residential mortgages	18,872			150		3.19		19,232			176		3.65		(360		)	(46	)
Home equity	12,736			111		3.50		13,754			180		5.28		(1,018		)	(178	)
Automobile	11,998			129		4.33		11,984			125		4.19		14			14
Education	11,183			145		5.21		9,235			137		5.97		1,948			(76	)
Other retail	6,557			123		7.52		5,699			118		8.24		858			(72	)
Total retail loans	61,346			658		4.31		59,904			736		4.92		1,442			(61	)
Total loans and leases	128,755			1,192		3.69		117,783			1,392		4.71		10,972			(102	)
Loans held for sale, at fair value	2,710			20		2.85		1,528			15		3.93		1,182			(108	)
Other loans held for sale	510			7		4.66		158			2		5.67		352			(101	)
Interest-earning assets	162,390			1,350		3.33		146,323			1,580		4.30		16,067			(97	)
Allowance for loan and lease losses	(2,172		)					(1,247		)					(925		)
Goodwill	7,050							7,040							10
Other noninterest-earning assets	12,525							9,373							3,152
Total assets		$179,793							$161,489							$18,304
Liabilities and Stockholders’ Equity
Checking with interest		$26,312			$11	0.17	%		$23,919			$57	0.96	%		$2,393		(79)
Money market accounts	45,187			39		0.35		35,228			114		1.30		9,959			(95)
Regular savings	15,883			15		0.39		13,324			21		0.62		2,559			(23)
Term deposits	16,470			59		1.44		22,292			116		2.09		(5,822		)	(65)
Total interest-bearing deposits	103,852			124		0.48		94,763			308		1.30		9,089			(82)
Short-term borrowed funds	222			—		0.29		863			4		1.81		(641		)	(152)
Long-term borrowed funds	11,755			66		2.22		12,386			102		3.30		(631		)	(108)
Total borrowed funds	11,977			66		2.18		13,249			106		3.20		(1,272		)	(102)
Total interest-bearing liabilities	115,829			190		0.66		108,012			414		1.54		7,817			(88)
Demand deposits	37,745							28,389							9,356
Other liabilities	4,086							3,536							550
Total liabilities	157,660							139,937							17,723
Stockholders’ equity	22,133							21,552							581
Total liabilities and stockholders’ equity		$179,793							$161,489							$18,304
Interest rate spread						2.67	%						2.77	%				(10)
Net interest income and net interest margin					$1,160	2.87	%					$1,166	3.20	%				(33)
Net interest income and net interest margin, FTE⁽¹⁾					$1,163	2.88	%					$1,172	3.21	%				(33)
Memo: Total deposits (interest-bearing and demand)		$141,597			$124	0.35	%		$123,152			$308	1.00	%		$18,445		(65) bps

⁽¹⁾ Net interest income and net interest margin is presented on a fully taxable-equivalent (“FTE”) basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.

Quarterly Results: Net interest income of $1.2 billion was stable with second quarter 2019, despite the lower rate and challenging yield curve environment, given 11% growth in interest-earning assets.

Net interest margin of 2.87% decreased 33 basis points compared to 3.20% in second quarter 2019, as the impact of lower interest rates was partially offset by lower funding costs and improved deposit mix, as well as continued mix shift towards higher yielding assets. Net interest margin on an FTE basis of 2.88% decreased 33 basis points compared to 3.21% in second quarter 2019. Average interest-earning asset yields of 3.33% decreased 97 basis points from 4.30% in second quarter 2019, while average interest-bearing liability costs of 0.66% decreased 88 basis points from 1.54% in second quarter 2019.

Average interest-earning assets of $162.4 billion increased $16.1 billion, or 11%, from second quarter 2019, driven by a $12.5 billion, or 9% increase in average loans and leases and LHFS. Results reflected a $9.5 billion increase

Citizens Financial Group, Inc. | 15

in average commercial loans and leases and a $1.4 billion increase in average retail loans. Commercial loan and lease growth reflected strength in commercial, which included the impact of higher COVID-19-related line of credit utilization of $4.9 billion and the $3.4 billion impact of PPP loans, as well as growth in commercial real estate. Retail loan growth was driven by education and other retail, partially offset by lower home equity and the impact of mortgage loan sales.

Average deposits of $141.6 billion increased $18.4 billion, or 15%, from second quarter 2019, reflecting growth in money market accounts, demand deposits, checking with interest, and savings resulting from the impact of government stimulus as well as corporate clients building liquidity. These results were partially offset by a decline in term deposits. Average total borrowed funds of $12.0 billion decreased $1.3 billion from second quarter 2019, reflecting a decrease in long-term and short-term borrowed funds, resulting from deposit growth. Total borrowed funds costs of $66 million decreased $40 million from second quarter 2019. The total borrowed funds cost of 2.18% decreased 102 basis points from 3.20% in second quarter 2019 due to lower interest cost on long-term senior debt and FHLB borrowings.

Citizens Financial Group, Inc. | 16

The following table presents the major components of net interest income and net interest margin:



	Six Months Ended June 30,
	2020							2019							Change
(dollars in millions)	Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Yields/ Rates (bps)
Assets:
Interest-bearing cash and due from banks and deposits in banks		$3,545			$6	0.36	%		$1,362			$15	2.18	%		$2,183		(182) bps
Taxable investment securities	25,259			277		2.24		25,379			330		2.60		(120		)	(36	)
Non-taxable investment securities	4			—		2.60		5			—		2.60		(1		)	—
Total investment securities	25,263			277		2.24		25,384			330		2.60		(121		)	(36	)
Commercial	46,797			829		3.50		41,659			931		4.44		5,138			(94	)
Commercial real estate	14,208			245		3.40		13,325			331		4.94		883			(154	)
Leases	2,454			34		2.79		2,809			40		2.87		(355		)	(8	)
Total commercial loans and leases	63,459			1,108		3.45		57,793			1,302		4.48		5,666			(103	)
Residential mortgages	18,869			314		3.33		19,163			351		3.66		(294		)	(33	)
Home equity	12,889			263		4.10		13,913			363		5.27		(1,024		)	(117	)
Automobile	12,085			260		4.33		12,026			245		4.12		59			21
Education	10,897			294		5.42		9,153			271		5.98		1,744			(56	)
Other retail	6,706			255		7.65		5,668			241		8.55		1,038			(90	)
Total retail loans	61,446			1,386		4.53		59,923			1,471		4.94		1,523			(41	)
Total loans and leases	124,905			2,494		3.98		117,716			2,773		4.72		7,189			(74	)
Loans held for sale, at fair value	2,300			35		3.03		1,283			26		4.09		1,017			(106	)
Other loans held for sale	655			16		4.45		175			6		6.41		480			(196	)
Interest-earning assets	156,668			2,828		3.61		145,920			3,150		4.32		10,748			(71	)
Allowance for loan and lease losses	(1,940		)					(1,245		)					(695		)
Goodwill	7,048							7,029							19
Other noninterest-earning assets	11,709							9,251							2,458
Total assets		$173,485							$160,955							$12,530
Liabilities and Stockholders’ Equity:
Checking with interest		$25,462			$48	0.38	%		$23,456			$109	0.94	%		$2,006		(56)
Money market accounts	42,513			132		0.63		35,218			224		1.28		7,295			(65)
Regular savings	15,042			33		0.44		12,977			38		0.59		2,065			(15)
Term deposits	17,543			138		1.58		21,713			224		2.08		(4,170		)	(50)
Total interest-bearing deposits	100,560			351		0.70		93,364			595		1.28		7,196			(58)
Short-term borrowed funds	433			1		0.64		781			6		1.61		(348		)	(97)
Long-term borrowed funds	12,906			156		2.40		13,555			223		3.28		(649		)	(88)
Total borrowed funds	13,339			157		2.35		14,336			229		3.19		(997		)	(84)
Total interest-bearing liabilities	113,899			508		0.90		107,700			824		1.54		6,199			(64)
Demand deposits	33,553							28,426							5,127
Other liabilities	4,070							3,560							510
Total liabilities	151,522							139,686							11,836
Stockholders’ equity	21,963							21,269							694
Total liabilities and stockholders’ equity		$173,485							$160,955							$12,530
Interest rate spread						2.71	%						2.78	%				(7)
Net interest income and net interest margin					$2,320	2.98	%					$2,326	3.22	%				(24)
Net interest income and net interest margin, FTE⁽¹⁾					$2,327	2.99	%					$2,338	3.23	%				(24)
Memo: Total deposits (interest-bearing and demand)		$134,113			$351	0.53	%		$121,790			$595	0.98	%		$12,323		(45) bps

⁽¹⁾ Net interest income and net interest margin is presented on an FTE basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.

Year-To-Date Results: Net interest income of $2.3 billion was stable with first half 2019, despite the lower rate and challenging yield-curve environment, given 7% growth in interest-earning assets.

Net interest margin of 2.98% decreased 24 basis points compared to 3.22% in the first half of 2019, as the impact of lower interest rates was partially offset by lower funding costs and improved deposit mix, as well as continued mix shift towards better-returning assets. Net interest margin on an FTE basis of 2.99% decreased 24 basis points compared to 3.23% in the first half of 2019. Average interest-earning asset yields of 3.61% decreased 71 basis points from 4.32% in the first half of 2019, while average interest-bearing liability costs of 0.90% decreased 64 basis points from 1.54% in the first half of 2019.

Citizens Financial Group, Inc. | 17

Average interest-earning assets of $156.7 billion increased $10.7 billion, or 7%, from the first half of 2019, driven by an $8.7 billion, or 7%, increase in average loans and leases and LHFS. Results reflected a $5.7 billion increase in average commercial loans and leases and a $1.5 billion increase in average retail loans. Commercial loan growth reflected strength in commercial and industrial loans and commercial real estate, and was driven by the impact of higher COVID-19-related line of credit utilization and PPP loans. Retail loan growth was driven by education and other retail, partially offset by lower home equity.

Average deposits of $134.1 billion increased $12.3 billion, or 10%, from the first half of 2019, reflecting growth in money market accounts, demand deposits, checking with interest and savings, partially offset by a decline in term deposits. Deposit growth reflected the impact of government stimulus as well as corporate clients building liquidity. Average total borrowed funds of $13.3 billion decreased $997 million from the first half of 2019, reflecting a decrease in long-term and short-term borrowed funds resulting from deposit growth. Total borrowed funds costs of $157 million decreased $72 million from the first half of 2019. The total borrowed funds cost of 2.35% decreased 84 basis points from 3.19% in the first half of 2019 due to lower interest cost on long-term senior debt and FHLB borrowings.

Noninterest Income

The following table presents the significant components of our noninterest income:



	Three Months Ended June 30,									Six Months Ended June 30,
(in millions)	2020		2019		Change			Percent		2020		2019		Change			Percent
Service charges and fees		$84		$126		($42	)	(33	%)		$202		$249		($47	)	(19	%)
Mortgage banking fees	276		62		214			NM		435		105		330			NM
Card fees	48		64		(16		)	(25	)	104		123		(19		)	(15	)
Capital markets fees	61		57		4			7		104		111		(7		)	(6	)
Trust and investment services fees	45		53		(8		)	(15	)	98		100		(2		)	(2	)
Foreign exchange and interest rate products	34		35		(1		)	(3	)	58		71		(13		)	(18	)
Letter of credit and loan fees	31		33		(2		)	(6	)	65		66		(1		)	(2	)
Securities gains, net	3		4		(1		)	(25	)	3		12		(9		)	(75	)
Other income ⁽¹⁾	8		28		(20		)	(71	)	18		53		(35		)	(66	)
Noninterest income		$590		$462		$128		28	%		$1,087		$890		$197		22	%

⁽¹⁾ Includes bank-owned life insurance income and other income for all periods presented, and net impairment losses recognized in earnings on available for sale debt securities for the 2019 periods presented.

Quarterly Results: Noninterest income increased $128 million from second quarter 2019, as results in mortgage banking fees and capital markets fees were partially offset by COVID-19 impacts on service charges and fees, card fees and trust and investment services fees. Mortgage banking fees of $276 million reflected increased origination volumes and improved gain on sale margins. Other income decreased from second quarter 2019 levels that reflected higher leasing income.

Year-To-Date Results: Noninterest income increased $197 million from the first half of 2019, as record results in mortgage banking fees resulting from higher refinancing activity caused by lower rates were partially offset by COVID-19 impacts on service charges and fees, card fees and trust and investment service fees. Mortgage banking fees of $435 million reflected increased origination volumes and improved gain on sale margins. The decline

Citizens Financial Group, Inc. | 18

in foreign exchange and interest rate products was primarily driven by a lower rate environment in 2020. Other income decreased from the first half of 2019 levels that included higher leasing income and higher gains related to asset dispositions and efficiency initiatives.

Noninterest Expense

The following table presents the significant components of our noninterest expense:



	Three Months Ended June 30,									Six Months Ended June 30,
(in millions)	2020		2019		Change			Percent		2020		2019		Change			Percent
Salaries and employee benefits		$513		$507		$6		1	%		$1,062		$1,016		$46		5	%
Equipment and software expense	142		126		16			13		275		251		24			10
Outside services	131		118		13			11		266		228		38			17
Occupancy	82		82		—			—		166		165		1			1
Other operating expense	111		118		(7		)	(6	)	222		228		(6		)	(3	)
Noninterest expense		$979		$951		$28		3	%		$1,991		$1,888		$103		5	%

Quarterly Results: Noninterest expense increased $28 million and underlying noninterest expense of $960 million increased 2% from second quarter 2019. The results were due to higher equipment and software expense given continued investments in technology, as well as an increase in outside services, partially offset by lower other operating expense. Salaries and employee benefits expense was relatively stable.

Year-To-Date Results: Noninterest expense increased $103 million, or 5%, from the first half of 2019, largely reflecting higher salaries and employee benefits given the impact of annual merit increases and revenue-based compensation tied to increased mortgage originations. Results also reflect higher equipment and software expense given continued investments in technology as well as higher outside services largely tied to growth initiatives. Underlying noninterest expense of $1.9 billion increased $63 million, or 3%.

Citizens Financial Group, Inc. | 19

Provision for Credit Losses

The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “—Analysis of Financial Condition — Allowance for Credit Losses and Nonaccruing Loans and Leases” for more information.

Quarterly Results: The provision for credit losses of $464 million includes a $317 million reserve build primarily associated with the impact of COVID-19 compared with $97 million in second quarter 2019. Net charge-offs of $147 million increased $41 million from the second quarter of 2019, driven primarily by an increase in commercial as well as a slight increase in retail.

Year-To-Date Results: The provision for credit losses of $1.1 billion includes a $780 million reserve build primarily associated with COVID-19 compared with $182 million in first half 2019. Net charge-offs of $284 million increased $89 million from the first half of 2019, driven by a $58 million increase in commercial loan and lease net charge-offs, and a $31 million increase in retail.

Citizens Financial Group, Inc. | 20

Income Tax Expense

Quarterly Results: Income tax expense decreased $73 million from second quarter 2019. The effective income tax rate decreased to 17.7% from 21.9% in second quarter 2019, driven by increased benefit of tax advantaged investments on lower pre-tax income.

Year-To-Date Results: Income tax expense decreased $189 million from the first half of 2019. The effective income tax rate decreased to 18.5% from 22.1% in the first half of 2019, driven by the increased benefit of tax advantaged investments on lower pre-tax income.

Citizens Financial Group, Inc. | 21

Business Operating Segments

We have two business operating segments: Consumer Banking and Commercial Banking. Segment results are derived by specifically attributing managed assets, liabilities, capital and related revenues, provision for credit losses and expenses. Non-segment operations are classified as Other, which includes corporate functions, the Treasury function, the securities portfolio, wholesale funding activities, intangible assets not directly allocated to a business operating segment, community development, non-core assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense. In addition, Other includes goodwill not directly allocated to a business operating segment and any associated goodwill impairment charges. For impairment testing purposes, we allocate all goodwill to our Consumer Banking and/or Commercial Banking reporting units. There have been no significant changes in our methodologies used to allocate items to our business operating segments as described in “—Results of Operations — Business Operating Segments” in our 2019 Form 10-K.

Quarterly Results: The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated net income. These differences are reflected in Other non-segment operations. See Note 17 in Item 1 for further information.



	Consumer Banking				Commercial Banking
	Three Months Ended June 30,				Three Months Ended June 30,
(dollars in millions)	2020		2019		2020		2019
Net interest income		$814		$799		$419		$371
Noninterest income	428		277		144		149
Total revenue	1,242		1,076		563		520
Noninterest expense	735		715		213		217
Profit before provision for credit losses	507		361		350		303
Provision for credit losses	80		78		70		25
Income before income tax expense	427		283		280		278
Income tax expense	107		70		59		62
Net income		$320		$213		$221		$216
Average Balances:
Total assets		$71,634		$65,485		$65,280		$56,135
Total loans and leases⁽¹⁾	68,205		62,678		62,011		54,653
Deposits	91,648		85,660		41,750		30,273
Interest-earning assets	68,256		62,731		62,422		54,950

⁽¹⁾Includes LHFS.

Consumer Banking

Net interest income increased $15 million, or 2%, from the second quarter of 2019, driven by the benefit of a $5.5 billion increase in average loans led by growth in education and unsecured personal loans. The increase in average loans includes the $2.6 billion of average PPP loans. Noninterest income increased $151 million, or 55%, from the second quarter of 2019, driven by higher mortgage banking fees, partially offset by lower service charges and fees. Noninterest expense increased $20 million, or 3%, from the second quarter of 2019, reflecting higher salaries and benefits, and outside services. Provision for credit losses of $80 million increased $2 million, or 3%, remaining relatively stable.

Commercial Banking

Net interest income of $419 million increased $48 million, or 13%, from $371 million in the second quarter of 2019, primarily due to higher loan and deposit volume. Noninterest income of $144 million decreased $5 million, or 3%, from $149 million in the second quarter of 2019, driven by a decrease in capital markets syndication fees. Noninterest expense of $213 million decreased $4 million, or 2%, from $217 million in the second quarter of 2019, driven by lower salaries and employee benefits expenses. Provision for credit losses of $70 million increased $45 million from the second quarter of 2019, reflecting the impact of higher net charge-offs.

Citizens Financial Group, Inc. | 22

Year-To-Date Results: The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated net income. These differences are reflected in Other non-segment operations. See Note 17 in Item 1 for further information.



	Consumer Banking				Commercial Banking
	Six Months Ended June 30,				Six Months Ended June 30,
(dollars in millions)	2020		2019		2020		2019
Net interest income		$1,607		$1,587		$784		$743
Noninterest income	785		524		269		299
Total revenue	2,392		2,111		1,053		1,042
Noninterest expense	1,473		1,415		434		426
Profit before provision for credit losses	919		696		619		616
Provision for credit losses	177		145		113		46
Income before income tax expense	742		551		506		570
Income tax expense	186		136		106		127
Net income		$556		$415		$400		$443
Average Balances:
Total assets		$70,024		$65,247		$62,142		$55,884
Total loans and leases⁽¹⁾	66,774		62,422		59,283		54,545
Deposits	88,438		84,123		37,647		30,050
Interest-earning assets	66,825		62,475		59,719		54,838

⁽¹⁾Includes LHFS.

Consumer Banking

Net interest income increased $20 million, or 1%, from the first half of 2019, driven by the benefit of a $4.4 billion increase in average loans led by growth in education and unsecured personal loans and impacted by the PPP loans program. Noninterest income increased $261 million, or 50%, from the first half of 2019, driven by higher mortgage banking fees, partially offset by lower service charges and fees. Noninterest expense increased $58 million, or 4%, from the first half of 2019, reflecting higher salaries and benefits, and outside services. Provision for credit losses of $177 million increased $32 million, or 22%, reflecting the impact of higher net charge-offs.

Commercial Banking

Net interest income of $784 million increased $41 million, or 6%, from $743 million in the first half of 2019, primarily due to higher loan and deposit volume. Noninterest income of $269 million decreased $30 million, or 10%, from $299 million in the first half of 2019, driven by a decrease in foreign exchange and interest rate products and other income. Noninterest expense of $434 million increased $8 million, or 2%, from $426 million in the first half of 2019, driven by higher salaries and employee benefits expenses. Provision for credit losses of $113 million increased $67 million from the first half of 2019, reflecting the impact of higher net charge-offs.

Citizens Financial Group, Inc. | 23

ANALYSIS OF FINANCIAL CONDITION

Securities

Our securities portfolio is managed to maintain prudent levels of liquidity, credit quality and market risk while achieving appropriate returns that align with our overall portfolio management strategy. The following table presents our securities AFS and HTM:



	June 30, 2020				December 31, 2019
(in millions)	Amortized Cost		Fair Value		Amortized Cost		Fair Value
U.S. Treasury and other		$11		$11		$71		$71
State and political subdivisions	4		4		5		5
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	20,898		21,542		19,803		19,875
Other/non-agency	551		587		638		662
Total mortgage-backed securities, at fair value	21,449		22,129		20,441		20,537
Total debt securities available for sale, at fair value		$21,464		$22,144		$20,517		$20,613
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities		$2,856		$3,009		$3,202		$3,242
Total debt securities held to maturity, at cost		$2,856		$3,009		$3,202		$3,242
Total debt securities available for sale and held to maturity		$24,320		$25,153		$23,719		$23,855
Equity securities, at fair value		$50		$50		$47		$47
Equity securities, at cost	607		607		807		807
Total equity securities		$657		$657		$854		$854

The fair value of the AFS debt securities portfolio of $22.1 billion at June 30, 2020 increased $1.5 billion from $20.6 billion at December 31, 2019 due to an increase of $948 million related to reinvestment timing and a $583 million increase in value due to lower long-term rates. The decline in the fair value of the HTM debt portfolio of $233 million was primarily attributable to portfolio runoff of $350 million, partially offset by an increase in fair value due to lower long-term rates. For further information, see Note 1.

As of June 30, 2020, the portfolio’s average effective duration was 2.1 years compared with 3.7 years as of December 31, 2019, as lower long-term rates drove an increase in both actual and projected securities prepayment speeds. We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within risk appetite in the context of the broader interest rate risk in the banking book framework and limits.

The securities portfolio includes high quality, highly liquid investments reflecting our ongoing commitment to maintaining appropriate contingent liquidity levels and pledging capacity. U.S. government-guaranteed notes and GSE-issued mortgage-backed securities represent 98% of the fair value of the debt securities portfolio holdings. Holdings backed by mortgages dominate our portfolio and facilitate our ability to pledge them to the FHLB for collateral purposes. For further discussion of the liquidity coverage ratios, see “Regulation and Supervision — Liquidity Requirements” in our 2019 Form 10-K.

Citizens Financial Group, Inc. | 24

Loans and Leases

The following table presents our loans and leases in portfolio segments and classes:



(in millions)	June 30, 2020		December 31, 2019		Change			Percent
Commercial⁽¹⁾		$48,017		$41,479		$6,538		16	%
Commercial real estate	14,485		13,522		963			7
Leases	2,428		2,537		(109		)	(4	)
Total commercial loans and leases	64,930		57,538		7,392			13
Residential mortgages	19,245		19,083		162			1
Home equity	12,541		13,154		(613		)	(5	)
Automobile	12,028		12,120		(92		)	(1	)
Education	10,591		10,347		244			2
Other retail	6,378		6,846		(468		)	(7	)
Total retail loans	60,783		61,550		(767		)	(1	)
Total loans and leases⁽²⁾		$125,713		$119,088		$6,625		6	%

⁽¹⁾ Includes PPP loans fully guaranteed by the SBA of $4.7 billion as of June 30, 2020.

⁽²⁾ LHFS, at fair value of $3.6 billion and $1.9 billion at June 30, 2020 and December 31, 2019, respectively, and other LHFS of $1.4 billion at June 30, 2020 and December 31, 2019, are not included above.

Total loans and leases increased $6.6 billion from $119.1 billion as of December 31, 2019, due to a $7.4 billion increase in commercial loans, which was largely driven by $4.7 billion of PPP loans to small business customers (note that in Segment Results, most PPP loans are reflected in the Consumer Banking Segment in accordance with how they are managed) and the effect of increased commercial line of credit utilization given the impact of COVID-19 disruption. These increases were partially offset by a decrease in retail loans, due to run off in home equity products and mortgage loan sales. In addition, during the second quarter of 2020, we transferred $936 million of education loans to other LHFS in connection with balance sheet optimization strategies.

As of June 30, 2020, under our COVID-19-related forbearance and other customer accommodation programs that are guided by the CARES Act as well as banking regulator interagency guidance, we have deferred payments on approximately $3.5 billion, or 6%, of our retail portfolio. Further, we are working proactively with our commercial customers seeking flexibility on loan terms and conditions. The vast majority of these retail deferrals or commercial modifications are not classified as TDRs.

Allowance for Credit Losses and Nonaccruing Loans and Leases

The ACL is created through charges to the provision for credit losses in order to provide appropriate reserves to absorb future estimated credit losses in accordance with GAAP. For further information on our processes to determine our ACL, see “—Critical Accounting Estimates — Allowance for Credit Losses.”

The ACL of $2.5 billion as of June 30, 2020 included impacts from the adoption of CECL on January 1, 2020. This compared with the ACL of $1.3 billion as of December 31, 2019. For further information, see Note 4.

The ACL represented 2.01% of total loans and leases (2.09% of loans and leases excluding PPP loans), and 255% of nonaccrual loans and leases as of June 30, 2020 compared with 1.09% and 184%, as of December 31, 2019, respectively, and reflected the impact of CECL implementation and the $780 million CECL reserve build given the impact of COVID-19 disruption.

Nonaccruing loans and leases of $990 million as of June 30, 2020 increased $287 million, or 41%, from December 31, 2019, reflecting a $261 million increase in commercial nonaccruing loans and a $26 million increase in retail.

Second quarter 2020 net charge-offs of $147 million increased $41 million, or 39%, from $106 million in second quarter 2019. Second quarter 2020 annualized net charge-offs of 0.46% of average loans and leases were up 10 basis points from second quarter 2019. First half 2020 annualized net charge-offs of 0.46% of average loans and leases compared with 0.33% in first half 2019. First half of 2020 net charge-offs of $284 million increased $89 million from first half 2019, with a $58 million increase in commercial net charge-offs, reflecting several commercial losses largely unrelated to COVID-19, and a $31 million increase in retail net charge-offs, which may have been larger but for the likely favorable impact of stimulus and customer accommodation efforts.

Citizens Financial Group, Inc. | 25

We continue to assess the impact of the COVID-19 pandemic and have instituted a variety of measures to identify and monitor areas of potential risk, including direct outreach to commercial clients and close monitoring of retail credit metrics.

Commercial Loan Asset Quality

Our commercial loan and lease portfolio consists of traditional commercial loans, commercial leases and commercial real estate loans. The portfolio is predominantly focused on customers in our footprint and adjacent states in which we have a physical presence where our local delivery model provides for strong client connectivity. Additionally, we also do business in certain specialized industry sectors on a national basis.

As of June 30, 2020, nonaccruing commercial loans and leases of $506 million increased $261 million from $245 million as of December 31, 2019. Total commercial nonaccruing loans and leases were 0.8% and 0.4% of the total commercial loan and lease portfolio as of June 30, 2020 and December 31, 2019, respectively. Second quarter 2020 net charge-offs on commercial loan and leases of $71 million compared to $33 million in second quarter 2019. The annualized net charge-off rate of 0.42% increased 19 basis points from second quarter 2019. Total commercial loan and lease net charge-offs of $115 million for first half 2020 compared to net charge-offs of $57 million for first half of 2019. The commercial loan and lease portfolio’s annualized net charge-off rate of 0.37% for first half 2020 compared to a net charge-off rate of 0.20% for first half 2019.

For commercial loans and leases, we utilize regulatory classification ratings to monitor credit quality. Loans with a “pass” rating are those that we believe will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness, or potential weakness, that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of our credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

The recorded investment in commercial loans and leases based on regulatory classification ratings is presented below:



	June 30, 2020
			Criticized
(in millions)	Pass		Special Mention		Substandard		Doubtful		Total
Commercial⁽¹⁾		$43,859		$2,289		$1,498		$371		$48,017
Commercial real estate	13,449		601		374		61		14,485
Leases	2,316		18		16		78		2,428
Total commercial loans and leases		$59,624		$2,908		$1,888		$510		$64,930

⁽¹⁾ Includes $4.7 billion of PPP loans primarily designated as pass that are fully guaranteed by the SBA as of June 30, 2020.



	December 31, 2019
			Criticized
(in millions)	Pass		Special Mention		Substandard		Doubtful		Total
Commercial		$38,950		$1,351		$934		$244		$41,479
Commercial real estate	13,169		318		33		2		13,522
Leases	2,383		109		42		3		2,537
Total commercial loans and leases		$54,502		$1,778		$1,009		$249		$57,538

Total commercial criticized loans and leases of $5.3 billion, or 8.2% of total commercial loans and leases (8.5% adjusting for PPP loans), at June 30, 2020 increased $2.3 billion, or 75%, from December 31, 2019, and up $1.6 billion, or 42%, from March 31, 2020. These increases are largely due to COVID-19-related deterioration in certain industries including oil and gas, accommodation and food services, retail and hospitality, and transportation. Commercial real estate criticized loans totaled $1.0 billion, or 7.2%, of the commercial real estate portfolio and increased from $353 million, or 2.6%, as of December 31, 2019, due to the migration to criticized loans for a few sizable borrowers. Commercial real estate accounted for 20% of total criticized loans as of June 30, 2020, compared to 12% as of December 31, 2019.

Citizens Financial Group, Inc. | 26

Retail Loan Asset Quality

For retail loans, we utilize credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance. The largest portion of the retail portfolio is represented by borrowers located in the New England, Mid-Atlantic and Midwest regions, although we have continued to lend selectively in areas outside the footprint primarily in the auto finance, education lending and unsecured portfolios.

The following tables present asset quality metrics for the retail loan portfolio:



	June 30, 2020		December 31, 2019
Average refreshed FICO for total portfolio	766		764
CLTV ratio for secured real estate⁽¹⁾	60	%	59	%
Nonaccruing retail loans as a percentage of total retail	0.80		0.74

⁽¹⁾ The real estate secured portfolio CLTV is calculated as the mortgage and second lien loan balance divided by the most recently available value of the property.



	Three Months Ended June 30,											Six Months Ended June 30,
(dollars in millions)	2020			2019			Change			Percent		2020			2019			Change			Percent
Net charge-offs		$76			$73			$3		4	%		$169			$138			$31		22	%
Annualized net charge-off rate	0.50		%	0.49		%	1		bps			0.56		%	0.47		%	9		bps

Troubled Debt Restructurings

In the first quarter of 2020, we adopted the CARES Act and interagency guidance issued by the bank regulatory agencies which provide that COVID-19-related modifications to retail and commercial loans that met certain eligibility criteria are exempt from classification as a TDR. Payment deferrals and forbearance plans entered into as a result of the COVID-19 pandemic were generally not considered TDRs.

As of June 30, 2020, $700 million of retail loans were classified as TDRs, compared with $667 million as of December 31, 2019. As of June 30, 2020, $152 million of retail TDRs were in nonaccrual status with 37% current with payments compared to $143 million in nonaccrual status with 38% current on payments at December 31, 2019. TDRs generally return to accrual status once repayment capacity and appropriate payment history can be established. TDRs are individually evaluated to estimate ACL, and loans, once classified as TDRs, remain classified as TDRs until paid off, sold or refinanced at market terms. For additional information regarding TDRs see Note 5 in our 2019 Form 10-K.

The following tables present retail TDRs by loan class, including delinquency status for accruing TDRs and TDRs in nonaccrual:



	June 30, 2020
			As a % of Accruing Retail TDRs
(dollars in millions)	Accruing		30-89 Days Past Due		90+ Days Past Due		Nonaccruing		Total
Residential mortgages		$144	2.0	%	3.8	%		$46		$190
Home equity	240		1.4		2.0		81		321
Automobile	13		0.1		—		13		26
Education	122		0.5		0.3		9		131
Other retail	29		0.4		—		3		32
Total		$548	4.4	%	6.1	%		$152		$700

Citizens Financial Group, Inc. | 27



	December 31, 2019
			As a % of Accruing Retail TDRs
(dollars in millions)	Accruing		30-89 Days Past Due		90+ Days Past Due		Nonaccruing		Total
Residential mortgages		$113	3.8	%	2.1	%		$41		$154
Home equity	240		1.9		—		84		324
Automobile	13		0.2		—		8		21
Education	127		0.9		0.3		7		134
Other retail	31		0.6		—		3		34
Total		$524	7.4	%	2.4	%		$143		$667

Non-Core Assets



(in millions)	June 30, 2020		December 31, 2019		Change			Percent
Commercial		$21		$6		$15		250	%
Commercial real estate	10		11		(1		)	(9	)
Leases	418		444		(26		)	(6	)
Total commercial loans and leases	449		461		(12		)	(3	)
Residential mortgages	82		91		(9		)	(10	)
Home equity	334		400		(66		)	(17	)
Education	153		166		(13		)	(8	)
Total retail loans	569		657		(88		)	(13	)
Total non-core loans and leases	1,018		1,118		(100		)	(9	)
Other assets	114		122		(8		)	(7	)
Total non-core assets		$1,132		$1,240		($108	)	(9	%)

Non-core assets are primarily liquidating loan and lease portfolios inconsistent with our strategic priorities, generally as a result of geographic location, industry, product type or risk level and are included in Other.

Deposits

The following table presents the major components of our deposits:



(in millions)	June 30, 2020		December 31, 2019		Change			Percent
Demand		$40,545		$29,233		$11,312		39	%
Checking with interest	27,200		24,840		2,360			10
Regular savings	16,665		13,779		2,886			21
Money market accounts	44,965		38,725		6,240			16
Term deposits	14,243		18,736		(4,493		)	(24	)
Total deposits		$143,618		$125,313		$18,305		15	%

Total deposits as of June 30, 2020 increased $18.3 billion, or 15%, to $143.6 billion, from $125.3 billion as of December 31, 2019, reflecting the impact of government stimulus as well as corporate clients building liquidity. Citizens Access^®, our digital platform, ended the quarter with $6.5 billion of deposits, up from $5.8 billion as of December 31, 2019.

Borrowed Funds

Total borrowed funds as of June 30, 2020 decreased $4.9 billion from December 31, 2019, driven by a $19 million and $4.8 billion decrease in short-term and long-term borrowed funds, respectively.

Citizens Financial Group, Inc. | 28

Long-term borrowed funds

The following table presents a summary of our long-term borrowed funds:



(in millions)	June 30, 2020		December 31, 2019
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021		$350		$349
4.150% fixed-rate subordinated debt, due September 2022	349		348
3.750% fixed-rate subordinated debt, due July 2024	250		250
4.023% fixed-rate subordinated debt, due October 2024	42		42
4.350% fixed-rate subordinated debt, due August 2025	249		249
4.300% fixed-rate subordinated debt, due December 2025	750		750
2.850% fixed-rate senior unsecured notes, due July 2026	497		496
2.500% fixed-rate senior unsecured notes, due February 2030	297		—
3.250% fixed-rate senior unsecured notes, due April 2030	744		—
CBNA’s Global Note Program:
2.250% senior unsecured notes, due March 2020	—		700
2.678% floating-rate senior unsecured notes, due March 2020 ⁽¹⁾	—		300
2.217% floating-rate senior unsecured notes, due May 2020 ⁽¹⁾	—		250
2.200% senior unsecured notes, due May 2020	—		500
2.250% senior unsecured notes, due October 2020	753		750
2.550% senior unsecured notes, due May 2021	1,006		991
3.250% senior unsecured notes, due February 2022	723		711
1.144% floating-rate senior unsecured notes, due February 2022 ⁽¹⁾	299		299
1.170% floating-rate senior unsecured notes, due May 2022 ⁽¹⁾	250		250
2.650% senior unsecured notes, due May 2022	514		501
3.700% senior unsecured notes, due March 2023	533		515
1.256% floating-rate senior unsecured notes, due March 2023 ⁽¹⁾	249		249
2.250% senior unsecured notes, due April 2025	746		—
3.750% senior unsecured notes, due February 2026	558		521
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 1.599% weighted average rate, due through 2038	6		5,008
Other	37		18
Total long-term borrowed funds		$9,202		$14,047

⁽¹⁾Rate disclosed reflects the floating rate as of June 30, 2020 or final floating rate, as applicable.

Long-term borrowed funds as of June 30, 2020 decreased $4.8 billion from December 31, 2019, reflecting a decrease of $5.0 billion in FHLB advances, which was partially offset by hedging adjustments. The reduction in FHLB advances was the result of deposit inflows. During the six month period ended June 30, 2020, $1.8 billion of CBNA long-term debt matured, which was offset by $750 million of new CBNA issuance and $1.0 billion of new issuance by the Parent Company.

The Parent Company’s long-term borrowed funds as of June 30, 2020 and December 31, 2019 included principal balances of $3.5 billion and $2.5 billion respectively, and unamortized deferred issuance costs and/or discounts of ($14) million and ($8) million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of June 30, 2020 and December 31, 2019 included principal balances of $5.5 billion and $11.5 billion, respectively, with unamortized deferred issuance costs and/or discounts of ($14) million and ($13) million, respectively, and hedging basis adjustments of $145 million and $50 million, respectively. See Note 9 for further information about our hedging of certain long-term borrowed funds. For information regarding our liquidity and available borrowing capacity, see “—Liquidity” and Note 8.

CAPITAL AND REGULATORY MATTERS

As a bank holding company and a financial holding company, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association whose primary federal regulator is the OCC. Our regulation and supervision continues to evolve as the legal and regulatory frameworks governing our operations continue to change. For more information, see the “Regulation and Supervision” in our 2019 Form 10-K.

Citizens Financial Group, Inc. | 29

Tailoring of Prudential Requirements

In October 2019, the FRB and the other federal banking regulators finalized rules that tailor the application of the enhanced prudential standards to bank holding companies and depository institutions to implement the EGRRCPA amendments to the Dodd-Frank Act (“Tailoring Rules”). Under the Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. Category IV firms are also no longer required to submit resolution plans. The FRB continues to supervise Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. We remain subject to the requirement to develop, maintain and submit an annual capital plan for review and approval by our Board of Directors (or one of its committees). On April 6, 2020, we submitted our 2020 Capital Plan to the FRB under the FRB’s 2020 CCAR process.

On March 4, 2020, the FRB finalized a stress capital buffer (“SCB”) requirement that integrates regulatory capital requirements with the results of the FRB’s supervisory stress tests by replacing the CCB of 2.5% with a dynamic SCB requirement, based on the projected losses under the supervisory severely adverse scenario of each firm subject to CCAR, subject to a floor of 2.5%. Under the SCB framework, the FRB will no longer object to capital plans on quantitative grounds and each firm will be required to maintain capital ratios above the sum of its minimum requirements and the SCB requirements to avoid restrictions on capital distributions and discretionary bonus payments. For Category IV firms, like us, the SCB will be re-calibrated with each biennial supervisory stress test. The first SCB requirement becomes effective on October 1, 2020 and will apply to our capital actions through September 30, 2021.

On June 29, 2020, we announced key aspects of our 2020 Capital Plan, which includes maintaining quarterly common dividends at the current level of $0.39 per share through the SCB window period ending third quarter 2021. We previously announced our intention to cease stock repurchases through December 31, 2020. We will continue to evaluate our distributions on a quarterly basis going forward. Our announcement followed the FRB’s publication on June 25, 2020 of the DFAST stress test results for the largest bank holding companies, the related CCAR exercise, and the FRB’s communication to us of its preliminary SCB requirement of 3.4%. As previously announced by way of our press release dated June 29, 2020, we elected the option to request reconsideration from the FRB of our 3.4% preliminary SCB. Unless otherwise determined by the FRB, each company will be provided with its final SCB requirement and confirmation of its final planned capital distributions by August 31, 2020.

The FRB has also implemented a restriction for third quarter 2020 that a bank’s quarterly common dividend may not be increased or exceed its average net income over the preceding four quarters regardless of its capital levels, and this limitation may be extended by the FRB quarter-by-quarter. In light of the uncertain macroeconomic environment, the FRB is also requiring large banks, like us, to update and resubmit their capital plans using new scenarios that the FRB will supply later this year. We will be required to resubmit our capital plan within 45 days after the FRB provides the new scenarios.

Many of the provisions of the Tailoring Rules and other laws are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. The ultimate effects of the Tailoring Rules on our activities and us will be subject to any additional rule making issued by the FRB and other federal regulators. We will continue to evaluate the impact of any changes in law and any new regulations promulgated, including changes in regulatory costs and fees, modifications to consumer products or disclosures required by the CFPB and the requirements of the enhanced supervision provisions, among others.

For more information, see “Regulation and Supervision” and “—Capital and Regulatory Matters” in our 2019 Form 10-K.

Capital Framework

Under the current U.S. Basel III capital framework, we and our banking subsidiary must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0%, and tier 1 leverage ratio of 4.0%. A CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above.

Effective for us on April 1, 2020, the CET1 deduction threshold for MSRs, certain deferred tax assets and significant investments in the capital of unconsolidated institutions is 25%. As of June 30, 2020, we did not meet the threshold for these additional capital deductions. MSRs or deferred tax assets not deducted from CET1 capital are assigned a 250% risk weight and significant investments in the capital of unconsolidated financial institutions not deducted from CET1 capital are assigned an exposure category risk weight.

Citizens Financial Group, Inc. | 30

On March 31, 2020, in response to the COVID-19 pandemic, the FRB and the other federal banking regulators issued an interim final rule relative to regulatory capital treatment of ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending January 1, 2022, followed by a three-year transition period ending January 1, 2025 to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. As of June 30, 2020, $532 million of the capital benefit has been accumulated for application to the three-year transition period.

For additional discussion of the U.S. Basel III capital framework and its related application, see Regulation and Supervision” in our 2019 Form 10-K. The table below presents our actual regulatory capital ratios under the U.S. Basel III Standardized rules:



	June 30, 2020				December 31, 2019				Required Minimum plus Required CCB for Non-Leverage Ratios⁽¹⁾
(in millions, except ratio data)	Amount		Ratio		Amount		Ratio
CET1 capital		$14,154	9.6	%		$14,304	10.0	%	7.0	%
Tier 1 capital	16,119		10.9		15,874		11.1		8.5
Total capital	19,319		13.1		18,542		13.0		10.5
Tier 1 leverage	16,119		9.3		15,874		10.0		4.0
Risk-weighted assets	147,260				142,915
Quarterly adjusted average assets	174,017				158,782

⁽¹⁾Required “Minimum Capital ratios” are: CET1 capital of 4.5%; Tier 1 capital of 6.0%; Total capital of 8.0%; and Tier 1 leverage of 4.0%. “Minimum Capital ratios” also include a CCB of 2.5%; N/A to Tier 1 leverage.

At June 30, 2020, our CET1 capital, tier 1 capital and total capital ratios were 9.6%, 10.9% and 13.1%, respectively, as compared with 10.0%, 11.1%, and 13.0%, respectively, as of December 31, 2019. The CET1 capital ratio decreased as $4.3 billion of risk-weighted asset (“RWA”) growth and the impact of the capital actions described in “—Capital Transactions” below were partially offset by net income for the six months ended June 30, 2020 and 25% of the increase in AACL subsequent to CECL adoption. The tier 1 capital ratio decreased due to changes in CET1 capital and partially offset by the issuance of Series F preferred stock described in “—Capital Transactions” below. The total capital ratio increased as the changes in CET1 and tier 1 capital were more than offset by the net change in AACL attributable to CECL adoption and the modified transition amount. At June 30, 2020, our CET1 capital, tier 1 capital and total capital ratios were approximately 260 basis points, 240 basis points and 260 basis points, respectively, above their regulatory minimums plus the capital conservation buffer. All ratios remained well above the U.S. Basel III minimums.

Regulatory Capital Ratios and Capital Composition

CET1 capital under U.S. Basel III Standardized rules totaled $14.2 billion at June 30, 2020, a decrease of $150 million from $14.3 billion at December 31, 2019, largely driven by common share repurchases and dividends, partially offset by net income for the six months ended June 30, 2020 and 25% of the increase in AACL subsequent to CECL adoption. Tier 1 capital at June 30, 2020 totaled $16.1 billion, reflecting a $245 million increase from $15.9 billion at December 31, 2019, driven by the issuance of Series F preferred stock, partially offset by changes in CET1 capital. Total capital of $19.3 billion at June 30, 2020, increased $777 million from December 31, 2019, driven by the changes in CET1 and Tier 1 capital and the net change in AACL attributable to the adoption of CECL and the modified transition amount.

RWA totaled $147.3 billion at June 30, 2020, based on U.S. Basel III Standardized rules, up $4.3 billion from December 31, 2019. This increase was driven by higher derivative valuations, increases in mortgages held for sale, education loans, commercial real estate loans, market risk RWA and MSR RWA, resulting from the finalization of the simplification rules which increased risk weight from 100% to 250%. These RWA increases were partially offset by lower high volatility commercial real estate loans.

As of June 30, 2020, the tier 1 leverage ratio was 9.3%, decreasing from 10.0% at December 31, 2019 driven by the $15.2 billion increase in quarterly adjusted average assets and higher tier 1 capital.

Citizens Financial Group, Inc. | 31

The following table presents our capital composition under the U.S. Basel III capital framework:



(in millions)	June 30, 2020				December 31, 2019
Total common shareholders' equity	20,453				20,631
Exclusions:
Modified CECL transitional amount	532				—
Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:
Debt and equity securities	(448		)		(1		)
Derivatives	(54		)		(3		)
Unamortized net periodic benefit costs	408				415
Deductions:
Goodwill	(7,050		)		(7,044		)
Deferred tax liability associated with goodwill	376				374
Other intangible assets	(63		)		(68		)
Total common equity tier 1	14,154				14,304
Qualifying preferred stock	1,965				1,570
Total tier 1 capital	16,119				15,874
Qualifying subordinated debt⁽¹⁾	1,372				1,372
Allowance for credit losses	2,527				1,296
Exclusions from tier 2 capital:
Modified AACL transitional amount	(646		)		—
Excess allowance for credit losses⁽²⁾	(53		)		—
Adjusted allowance for credit losses	1,828				1,296
Total capital		$19,319		18,542		$18,542

⁽¹⁾ As of June 30, 2020 and December 31, 2019, the amount of non-qualifying subordinated debt excluded from regulatory capital was $268 million and $267 million, respectively.

⁽²⁾ Excess allowance represents the amount excluded from Tier 2 capital that is in excess of 1.25% of risk weighted assets, excluding market risk.

Capital Adequacy Process

Our assessment of capital adequacy begins with our risk appetite and risk management framework. This framework provides for the identification, measurement and management of material risks. There have been no significant changes to our capital adequacy risk appetite and risk management framework as described in “—Capital and Regulatory Matters” in our 2019 Form 10-K.

Capital Transactions

We completed the following capital actions during the six months ended June 30, 2020:


•	Issued $400 million, or 400,000 shares, of 5.650% fixed-rate reset non-cumulative perpetual Series F Preferred Stock;


•	Declared and paid quarterly common stock dividends of $0.39 per share for first and second quarters of 2020, aggregating to $336 million;


•	Declared a semi-annual dividend of $27.50 per share in first quarter 2020 and a quarterly dividend of $13.48 per share in second quarter 2020 on the 5.500% fixed-to-floating rate non-cumulative perpetual Series A Preferred Stock, aggregating to $10 million;


•	Declared a semi-annual dividend of $30.00 per share on the 6.000% fixed-to-floating rate non-cumulative perpetual Series B Preferred Stock, aggregating to $9 million;


•	Declared quarterly dividends of $15.94 per share for first and second quarters of 2020 on the 6.375% fixed-to-floating rate non-cumulative perpetual Series C Preferred Stock, aggregating to $10 million;


•	Declared quarterly dividends of $15.88 per share for first and second quarters of 2020 on the 6.350% fixed-to-floating rate non-cumulative perpetual Series D Preferred Stock, aggregating to $10 million;


•	Declared quarterly dividends of $12.50 per share for first and second quarters of 2020 on the 5.000% fixed-rate non-cumulative perpetual Series E Preferred Stock, aggregating to $11 million; and


•	Repurchased $270 million of our outstanding common stock.

Citizens Financial Group, Inc. | 32

Banking Subsidiary’s Capital

The following table presents CBNA’s capital ratios under U.S. Basel III Standardized rules:



	June 30, 2020				December 31, 2019
(dollars in millions, except ratio data)	Amount		Ratio		Amount		Ratio
CET1 capital		$15,806	10.7	%		$15,610	11.0	%
Tier 1 capital	15,806		10.7		15,610		11.0
Total capital	18,757		12.8		17,937		12.6
Tier 1 leverage	15,806		9.1		15,610		9.9
Risk-weighted assets	147,067				142,555
Quarterly adjusted average assets	173,610				158,391

CBNA’s CET1 and tier 1 capital totaled $15.8 billion at June 30, 2020, up $196 million from $15.6 billion at December 31, 2019. The increase was primarily driven by net income for the six months ended June 30, 2020 and 25% of the increase in AACL subsequent to CECL adoption, partially offset by dividends paid to the Parent Company. Total capital was $18.8 billion at June 30, 2020, an increase of $820 million from $17.9 billion at December 31, 2019, driven by the change in CET1 capital and net change in AACL attributable to the adoption of CECL and the modified transition amount.

CBNA’s RWA totaled $147.1 billion at June 30, 2020, up $4.5 billion from December 31, 2019, driven by higher derivative valuations, increases in mortgages held for sale, education loans, commercial real estate loans, market risk RWA and MSR RWA given the finalization of the simplification rules which increased the MSR risk weight from 100% to 250%. These RWA increases were partially offset by lower high volatility commercial real estate loans.

As of June 30, 2020, CBNA’s tier 1 leverage ratio decreased to 9.1% from 9.9% at December 31, 2019, driven by the $15.2 billion increase in quarterly adjusted average assets and higher tier 1 capital.

LIQUIDITY

Liquidity is defined as our ability to meet our cash-flow and collateral obligations in a timely manner, at a reasonable cost. An institution must maintain operating liquidity to meet its expected daily and forecasted cash-flow requirements, as well as contingent liquidity to meet unexpected (stress scenario) funding requirements. As noted earlier, reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity (consisting of cash balances at the FRB, unencumbered high-quality and liquid securities, and unused FHLB borrowing capacity). Separately, we also identify and manage asset liquidity as a subset of contingent liquidity (consisting of cash balances at the FRB and unencumbered high-quality securities). We consider the effective and prudent management of liquidity fundamental to our health and strength. We manage liquidity at the consolidated enterprise level and at each material legal entity, including at the Parent Company and CBNA level.

Parent Company Liquidity

Our Parent Company’s primary sources of cash are dividends and interest received from CBNA as a result of investing in bank equity and subordinated debt and externally issued preferred stock as well as senior and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest and expenses; the needs of subsidiaries, including CBNA, for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company has relied on wholesale borrowings, uses also include payments of related principal and interest.

During the six months ended June 30, 2020, the Parent Company completed the following transactions:


•	Issued $400 million, or 400,000 shares, of 5.650% fixed-rate reset non-cumulative perpetual Series F Preferred Stock on June 4, 2020;


•	Issued $750 million in ten-year 3.250% fixed-rate senior notes on April 30, 2020; and


•	Issued $300 million in ten-year 2.500% fixed-rate senior notes on February 6, 2020.

During the three months ended June 30, 2020 and 2019, the Parent Company declared dividends on common stock of $168 million and $148 million, respectively, and declared dividends on preferred stock of $28 million and

Citizens Financial Group, Inc. | 33

$18 million, respectively. During the six months ended June 30, 2020 and 2019, the Parent Company declared dividends on common stock of $336 million and $297 million, respectively, and declared dividends on preferred stock of $50 million and $33 million, respectively.

Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $2.5 billion as of June 30, 2020 compared with $1.4 billion as of December 31, 2019. The Parent Company’s double-leverage ratio (the combined equity investment in Parent Company subsidiaries divided by Parent Company equity) is a measure of reliance on equity cash flows from subsidiaries to fund Parent Company obligations. At June 30, 2020, the Parent Company’s double-leverage ratio was 99.2%.

CBNA Liquidity

In the ordinary course of business, the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed, and as described under “—Liquidity Risk Management and Governance.” The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; (iii) funding of loans and related commitments; and (iv) funding of securities purchases. To the extent that CBNA has relied on wholesale borrowings, uses also include payments of related principal and interest. For further information on CBNA’s outstanding debt, see Note 8.

As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds from deposits and for loans. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses and support extraordinary funding requirements when necessary.

On April 30, 2020, CBNA issued $750 million in five-year 2.250% fixed-rate senior notes.

Liquidity Risk

We define liquidity risk as the risk that an entity will be unable to meet its payment obligations in a timely manner, at a reasonable cost. Liquidity risk can arise due to contingent liquidity risk and/or funding liquidity risk.

Contingent liquidity risk is the risk that market conditions may reduce an entity’s ability to liquidate, pledge and/or finance certain assets and thereby substantially reduce the liquidity value of such assets. Drivers of contingent liquidity risk include general market disruptions as well as specific issues regarding the credit quality and/or valuation of a security or loan, issuer or borrower and/or asset class.

Funding liquidity risk is the risk that market conditions and/or entity-specific events may reduce an entity’s ability to raise funds from depositors and/or wholesale market counterparties. Drivers of funding liquidity risk may be idiosyncratic or systemic, reflecting impediments to operations and/or damaged market confidence.

Factors Affecting Liquidity

Given the composition of assets and borrowing sources, contingent liquidity risk at CBNA would be materially affected by such events as deterioration of financing markets for high-quality securities (e.g., mortgage-backed securities and other instruments issued by the GNMA, FNMA and the FHLMC), by any inability of the FHLBs to provide collateralized advances and/or by a refusal of the FRB to act as a lender in systemic stress.

Similarly, given the structure of its balance sheet, the funding liquidity risk of CBNA would be materially affected by an adverse idiosyncratic event (e.g., a major loss, causing a perceived or actual deterioration in its financial condition), an adverse systemic event (e.g., default or bankruptcy of a significant capital markets participant), or a combination of both. Consequently, and despite ongoing exposure to a variety of idiosyncratic and systemic events, we view our contingent liquidity risk and our funding liquidity risk to be relatively modest.

Citizens Financial Group, Inc. | 34

An additional variable affecting our access to unsecured wholesale market funds and to large denomination (i.e., uninsured) customer deposits is the credit ratings assigned by such agencies as Moody’s, Standard & Poor’s and Fitch. The following table presents our credit ratings:



	June 30, 2020
	Moody’s	Standard and Poor’s	Fitch
	Moody’s	Standard and Poor’s	Fitch
Citizens Financial Group, Inc.:
Long-term issuer	NR	BBB+	BBB+
Short-term issuer	NR	A-2	F1
Subordinated debt	NR	BBB	BBB
Preferred Stock	NR	BB+	BB
Citizens Bank, National Association:
Long-term issuer	Baa1	A-	BBB+
Short-term issuer	NR	A-2	F1
Long-term deposits	A1	NR	A-
Short-term deposits	P-1	NR	F1
NR = Not rated

Changes in our public credit ratings could affect both the cost and availability of our wholesale funding. As a result, and in order to maintain a conservative funding profile, CBNA continues to minimize reliance on unsecured wholesale funding. At June 30, 2020, our wholesale funding consisted primarily of term debt issued by the Parent Company and CBNA.

Existing and evolving regulatory liquidity requirements represent another key driver of systemic liquidity conditions and liquidity management practices. The FRB, the OCC, and the FDIC regularly evaluate our liquidity as part of the overall supervisory process. In addition we are subject to existing and evolving regulatory liquidity requirements, some of which are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. For further discussion, see “Regulation and Supervision — Tailoring of Prudential Requirements” and “—Liquidity Requirements” in our 2019 Form 10-K.

Liquidity Risk Management and Governance

Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury unit in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. In managing liquidity risk, the Funding and Liquidity unit delivers regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies.

Our Funding and Liquidity unit’s primary goal is to deliver and otherwise maintain prudent levels of operating liquidity (to support expected and projected funding requirements), and contingent liquidity (to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events, and regulatory liquidity requirements) in a timely manner from stable and cost-efficient funding sources.

We seek to accomplish this goal by funding loans with stable deposits; by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding; and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities. As of June 30, 2020 total available liquidity was $68.2 billion, comprised of:


•	$6.4 billion in cash (defined as cash balance held at the FRB);


•	$20.2 billion in unencumbered high-quality liquid securities;


•	$13.0 billion in unused FHLB capacity; and


•	$28.6 billion in available discount window capacity (defined as available total borrowing capacity from the FRB based on identified non-mortgage commercial and retail loans collateral).

Core deposits continued to be our primary source of funding and our consolidated period end loans-to-deposits ratio, which excludes LHFS, was 87.5%. The LDR included $4.7 billion of PPP loans elevating the LDR by 320 basis points as of June 30, 2020.

Citizens Financial Group, Inc. | 35

For a summary of our sources and uses of cash by type of activity for the six months ended June 30, 2020 and 2019, see the Consolidated Statements of Cash Flows.

The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators and metrics, including specific risk thresholds limits. These monitoring tools are broadly classified as follows:


•	Current liquidity sources and capacities, including cash at the FRBs, free and liquid securities, available and secured FHLB borrowing capacity, available discount window capacity, and undrawn capacity at the PPP Liquidity Facility;


•	Liquidity stress sources, including idiosyncratic, systemic and combined stresses, in addition to evolving regulatory requirements; and


•	Current and prospective exposures, including secured and unsecured wholesale funding and spot and cumulative cash-flow gaps across a variety of horizons.

Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity, and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon.

OFF-BALANCE SHEET ARRANGEMENTS

The following table presents our outstanding off-balance sheet arrangements. For further information, see Note 12.



(in millions)	June 30, 2020		December 31, 2019		Change			Percent
Commitments to extend credit		$69,015		$72,743		($3,728	)	(5	%)
Letters of credit	2,073		2,190		(117		)	(5	)
Risk participation agreements	109		37		72			195
Loans sold with recourse	48		37		11			30
Marketing rights	31		33		(2		)	(6	)
Total		$71,276		$75,040		($3,764	)	(5	%)

CRITICAL ACCOUNTING ESTIMATES

Our unaudited interim Consolidated Financial Statements, which are included in this Report, are prepared in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements.

An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our unaudited interim Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting estimates relate to the determination of the ACL and the fair value of MSRs. For additional information regarding the fair value of MSRs, see “—Critical Accounting Estimates” in our 2019 Form 10-K.

Allowance for Credit Losses

We reserve for expected credit losses on our loan and lease portfolio through the ALLL and for expected credit losses in our unfunded lending commitments through other liabilities. Collectively, the ALLL and reserves for expected credit losses in unfunded lending commitments are referred to as the ACL.

Changes in the ACL are reflected in net income through provision for credit losses. Changes in the credit risk profile of our loans and leases result in changes in provision expense with a resulting change, net of charge-offs and recoveries, in the ACL balance.

The ACL is often the most critical of all the accounting estimates for banking institutions like us. The ACL is maintained at a level we believe to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. Our determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not

Citizens Financial Group, Inc. | 36

unconditionally cancelable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in our ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial, commercial real estate, residential mortgage, etc.), and significant loan portfolios are assessed for credit losses using econometric models. The evaluation process is inherently imprecise and subjective as it requires significant management judgment based on underlying factors that are susceptible to change, sometimes materially and rapidly.

The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD (for commercial loans and leases), timing and amount of expected draws (for unfunded lending commitments), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models.

The ACL may also be affected materially by a variety of qualitative factors that we consider to reflect our current judgment of various events and risks that are not measured in our statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed by multiple alternative scenarios to support the period-end ACL balance. We recognize that this approach may not be suitable in certain economic environments and differing analysis may be requested at management’s discretion. Due in part to its subjectivity, the qualitative evaluation may be materially impacted during periods of economic uncertainty and late breaking events could lead to revision of reserves to reflect management’s best estimate of expected credit losses.

The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio.

There are certain loan portfolios that may not need an econometric model to enable us to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, and new products or products that are not significant to our overall credit risk exposure).

The ACL is established in accordance with our credit reserve policies, as approved by the Audit Committee of the Board of Directors. The Chief Financial Officer and Chief Risk Officer review the adequacy of the ACL each quarter, together with our risk management team. In addition, various regulatory agencies, as an integral part of their examination process, periodically review the ACL.

The ACL as of June 30, 2020 as compared to January 1, 2020 continues to be driven by the COVID-19 pandemic and the resulting economic impacts, with a total reserve build of $780 million and an ending balance of $2.5 billion.

To determine the ACL as of June 30, 2020, we utilized the Moody’s May 13 Baseline scenario to integrate the effects of COVID-19 in our loss estimates. The scenario reflected a second quarter 2020 decline in GDP of approximately 33%, peak unemployment of approximately 15% and a gradual recovery in the second half of 2020. The scenario also reflected that the 2020 year ended with a cumulative decline in Real GDP of 7% and an unemployment rate of 9%. This scenario was more severe than the one used in the first quarter 2020. The first quarter scenario had Real GDP down approximately 18% and peak unemployment of approximately 9%. This scenario also reflected year ending cumulative decline in Real GDP of 2.5% and an unemployment rate of 6.5%. Estimated losses were adjusted based upon an analysis of our retail customer’s ability to make loan payments, government actions such as the CARES act, and our own customer assistance actions.

Citizens Financial Group, Inc. | 37

To provide context regarding sensitivity to more pessimistic scenarios, our ACL balance of $2.5 billion represents 38% of the $6.7 billion of nine-quarter losses projected in the Federal Reserve run 2020 DFAST Supervisory Severely Adverse scenario (the “DFAST scenario”), which forecasted more protracted unemployment and GDP declines.

Comparatively, our ACL represents 52% of the $4.9 billion of projected losses in the Company run DFAST scenario. Losses under the Company run DFAST scenario are lower than the Federal Reserve run scenario due to methodology and modeling differences. As an example, the Federal Reserve’s models did not recognize contractual loss sharing arrangements in the merchant loan portfolio. In addition, both DFAST scenarios include incremental losses associated with an assumption that balance sheet levels remain flat due to loan originations post-June 30, 2020. In contrast, our June 30, 2020 ACL balance considers only existing loans and lines of credit as of the reporting date.

It is difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product types. Further, the variables and inputs may be idiosyncratically affected by existing or future monetary and fiscal stimulus programs and forbearance and other customer accommodation efforts. Nevertheless, changes in one or multiple of the key variables may have a material impact to our estimation of expected credit losses.

We continue to monitor the impact of the COVID-19 pandemic and related policy measures on the economy and, if the depth of the recession or pace and vigor of the expected recovery is worse than expected, further building of our ACL could be required.

For additional information regarding the ALLL and reserve for unfunded lending commitments, see Note 1 and Note 4 .

RISK GOVERNANCE

We are committed to maintaining a strong, integrated, and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision making body is setting our risk appetite to ensure that the levels of risk that we are willing to accept in the attainment of our strategic business and financial objectives are clearly understood.

To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee (“ERC”), chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile and seeks confirmation that the risks are being appropriately identified, assessed and mitigated. Reporting to the ERC are the following additional committees covering specific areas of risk: Compliance and Operational Risk Committee, Model Risk Committee, Credit Policy Committee, Asset Liability Committee, Business Initiatives Review Committee, and the Conduct and Ethics Committee.

There have been no significant changes in our risk governance practices, risk framework, risk appetite, or credit risk as described in “—Risk Governance” in our 2019 Form 10-K.

MARKET RISK

Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including hedging of interest rate and foreign exchange risk. As described below, more material market risk arises from our non-trading banking activities, such as loan origination and deposit-gathering. We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. We actively manage market risk for both non-trading and trading activities.

Non-Trading Risk

We are exposed to market risk as a result of non-trading banking activities. This market risk is substantially composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. There have been no significant changes in our sources of interest rate risk, interest rate risk practices, risk framework, metrics or assumptions as described in “—Market Risk — Non-Trading Risk” in our 2019 Form 10-K.

Citizens Financial Group, Inc. | 38

The table below reports net interest income exposures against a variety of interest rate scenarios. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is asset sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within net interest income sensitivity limits. This analysis would typically include 100 basis point shock and gradual decreases; however, the table has been changed to 25 basis points due to the current low interest rate environment.

The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve:



	Estimated % Change in Net Interest Income over 12 Months
Basis points	June 30, 2020		December 31, 2019
Instantaneous Change in Interest Rates
+200	14.3	%	6.9	%
+100	8.1		3.6
-25	(1.0	)	(1.3	)
Gradual Change in Interest Rates
+200	7.1		3.2
+100	3.6		1.5
-25	(0.7	)	(0.5	)

Asset sensitivity against a 200 basis point gradual increase in rates was 7.1% at June 30, 2020, compared with 3.2% at December 31, 2019. This increase in asset sensitivity is recognition of the current level of historically low interest rates and is consistent with our positioning in prior periods of policy rates between zero and 25 basis points. The risk position can be affected by changes in interest rates which impact the repricing sensitivity or beta of the deposit base as well as the cash flows on assets that allow for early payoff without a penalty. The risk position is managed within our risk limits, and long term view of interest rates through occasional adjustments to securities investments, interest rate swaps and mix of funding.

We use a valuation measure of exposure to structural interest rate risk, Economic Value of Equity (“EVE”), as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. The change in value is expressed as a percentage of regulatory capital.

We use interest rate swap contracts to manage the interest rate exposure to variability in the interest cash flows on our floating-rate assets and floating-rate wholesale funding, and to hedge market risk on fixed-rate capital markets debt issuances and AFS securities. The table below summarizes the related hedging activities.



	June 30, 2020										December 31, 2019
						Weighted Average										Weighted Average
(dollars in millions)	Notional Amount		Fair Value			Maturity (Years)	Receive Rate		Pay Rate		Notional Amount		Fair Value			Maturity (Years)	Receive Rate		Pay Rate
Cash flow - receive-fixed/pay-variable - conventional ALM		$17,600		($1	)	1.2	1.7	%	0.2	%		$19,350		($2	)	1.5	1.7	%	1.7	%
Fair value - receive-fixed/pay-variable - conventional debt	3,950		—			1.8	2.0		0.5		4,650		(1		)	2.0	2.0		1.9
Cash flow - pay-fixed/receive-variable - conventional ALM⁽¹⁾	4,750		1			4.2	0.2		1.4		3,000		2			4.5	1.7		1.7
Fair value - pay-fixed/receive-variable - conventional ALM⁽²⁾	2,000		1			4.2	0.2		1.5		2,846		2			4.5	1.8		1.8
Total portfolio swaps		$28,300		$1		2.0	1.4	%	0.5	%		$29,846		$1		2.2	1.8	%	1.8	%

⁽¹⁾Includes $1.8 billion of forward starting pay-fixed interest rate swaps.

⁽²⁾ Certain fair value hedges have been designated as a last-of-layer hedge, which affords us the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar pre-payable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item. As of June 30, 2020, the notional and fair value of these hedges was $2.0 billion and $1 million, respectively.

Citizens Financial Group, Inc. | 39

Capital Markets

A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to partially finance mergers and acquisitions transactions for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, our potential loss, and sub limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction adjudicated in the Loan Underwriting Approval Committee.

Mortgage Servicing Rights

We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility and yield curve. Effective January 1, 2020, we elected to account for all MSRs under the fair value method.

As part of our overall risk management strategy relative to the fair market value of the MSRs, we enter into various free-standing derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures, and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value. As of June 30, 2020 and December 31, 2019, the fair value of MSRs was $568 million and $642 million, respectively, and the total notional amount of related derivative contracts was $17.6 billion and $8.6 billion, respectively. Gains and losses on MSRs and the related derivatives used for hedging are included in mortgage banking fees on the Consolidated Statements of Operations.

As with our traded market risk-based activities, earnings at-risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management value at risk that is consistent with the definition used by banking regulators, as defined below.

Trading Risk

We are exposed to market risk primarily through client facilitation activities including derivatives and foreign exchange products as well as underwriting and market making activities. Exposure is created as a result of changes in interest rates and related basis spreads and volatility, foreign exchange rates, and credit spreads on a select range of interest rates, foreign exchange, commodities, corporate bonds and secondary loan instruments. These trading activities are conducted through CBNA and CCMI. There have been no significant changes in our market risk governance, market risk measurement, or market risk practices including VaR, stressed VaR, sensitivity analysis, stress testing, or VaR model review and validation as described in “—Market Risk — Trading Risk” in our 2019 Form 10-K.

Market Risk Regulatory Capital

The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. For the purposes of the Market Risk Rule, all of our client facing trades and associated hedges maintain a net low risk, and do qualify, as “covered positions.” For the three months ended June 30, 2020, we were subject to the reporting threshold under the Market Risk Rule, which resulted in the inclusion of $1.1 billion of calculated risk-weighted assets. However, for the three months ended June 30, 2019, we were not subject to the reporting threshold. As a result, $634 million of calculated market risk-weighted assets as of June 30, 2019 was not included in our risk-weighted assets and our covered trading activities were risk-weighted under U.S. Basel III Standardized credit risk rules. The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR.

Citizens Financial Group, Inc. | 40

The following table presents the results of our modeled and non-modeled measures for regulatory capital calculations:



(in millions)	For the Three Months Ended June 30, 2020								For the Three Months Ended June 30, 2019
Market Risk Category	Period End		Average		High		Low		Period End		Average		High		Low
Interest Rate		$1		$2		$5		$1		$1		$—		$1		$—
Foreign Exchange Currency Rate	—		—		—		—		—		—		—		—
Credit Spread	13		8		15		4		5		4		5		3
Commodity	—		—		—		—		—		—		—		—
General VaR	12		11		13		9		5		4		5		3
Specific Risk VaR	—		—		—		—		—		—		—		—
Total VaR		$12		$11		$13		$9		$5		$4		$5		$3
Stressed General VaR		$14		$13		$15		$11		$13		$9		$13		$7
Stressed Specific Risk VaR	—		—		—		—		—		—		—		—
Total Stressed VaR		$14		$13		$15		$11		$13		$9		$13		$7
Market Risk Regulatory Capital		$73								$37
Specific Risk Not Modeled Add-on	13								14
de Minimis Exposure Add-on	—								—
Total Market Risk Regulatory Capital		$86								$51
Market Risk-Weighted Assets		$1,078							634
Market Risk-Weighted Assets (included in our FR Y-9C regulatory filing)		$1,078								$—

VaR Backtesting

Backtesting is one form of validation of the VaR model and is run daily. The Market Risk Rule requires a comparison of our internal VaR measure to the actual net trading revenue (excluding fees, commissions, reserves, intra-day trading and net interest income) for each day over the preceding year (the most recent 250 business days). Any observed loss in excess of the VaR number is taken as an exception. The level of exceptions determines the multiplication factor used to derive the VaR and SVaR-based capital requirement for regulatory reporting purposes, when applicable. We perform sub-portfolio backtesting as required under the Market Risk Rule, using models approved by our banking regulators, for interest rate, credit spread, and foreign exchange positions.

Citizens Financial Group, Inc. | 41

The magnitude of the financial markets sudden dislocation caused by the COVID-19 pandemic resulted in several backtesting exceptions during first quarter 2020. The following graph shows our daily net trading revenue and total internal, modeled VaR for the twelve months ended June 30, 2020.

Daily VaR Backtesting

Citizens Financial Group, Inc. | 42

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

For more information on the computation of our non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures,” included in this Report. The following tables present computations of non-GAAP financial measures representing our Underlying results used throughout the MD&A:



		As of and for the Three Months Ended June 30,						As of and for the Six Months Ended June 30,
(in millions, except share, per share and ratio data)	Ref.	2020			2019			2020			2019
Total revenue, Underlying:
Total revenue (GAAP)	A		$1,750			$1,628			$3,407			$3,216
Less: Notable items		—			—			—			—
Total revenue, Underlying (non-GAAP)	B		$1,750			$1,628			$3,407			$3,216
Noninterest expense, Underlying:
Noninterest expense (GAAP)	C		$979			$951			$1,991			$1,888
Less: Notable items		19			7			52			12
Noninterest expense, Underlying (non-GAAP)	D		$960			$944			$1,939			$1,876
Pre-provision profit:
Total revenue (GAAP)	A		$1,750			$1,628			$3,407			$3,216
Less: Noninterest expense (GAAP)	B	979			951			1,991			1,888
Pre-provision profit (GAAP)			$771			$677			$1,416			$1,328
Pre-provision profit, Underlying
Total revenue, Underlying (non-GAAP)	B		$1,750			$1,628			$3,407			$3,216
Less: Noninterest expense, Underlying (non-GAAP)	D	960			944			1,939			1,876
Pre-provision profit, Underlying (non-GAAP)			$790			$684			$1,468			$1,340
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	E		$307			$580			$352			$1,146
Less: Expense before income tax benefit related to notable items		(19		)	(7		)	(52		)	(12		)
Income before income tax expense, Underlying (non-GAAP)	F		$326			$587			$404			$1,158
Income tax expense and effective income tax rate, Underlying:
Income tax expense (GAAP)	G		$54			$127			$65			$254
Less: Income tax benefit related to notable items		(9		)	(2		)	(17		)	(3		)
Income tax expense, Underlying (non-GAAP)	H		$63			$129			$82			$257
Effective income tax rate (GAAP)	G/E	17.69		%	21.86		%	18.51		%	22.14		%
Effective income tax rate, Underlying (non-GAAP)	H/F	19.36			21.89			20.36			22.16
Net income, Underlying:
Net income (GAAP)	I		$253			$453			$287			$892
Add: Notable items, net of income tax benefit		10			5			35			9
Net income, Underlying (non-GAAP)	J		$263			$458			$322			$901
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	K	225			435				$237			$859
Add: Notable items, net of income tax benefit		10			5			35			9
Net income available to common stockholders, Underlying (non-GAAP)	L		$235			$440			$272			$868
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	M		$20,446			$20,420			$20,335			$20,182
Return on average common equity	K/M	4.44		%	8.54		%	2.35		%	8.58		%
Return on average common equity, Underlying (non-GAAP)	L/M	4.63			8.63			2.69			8.67

Citizens Financial Group, Inc. | 43



		As of and for the Three Months Ended June 30,						As of and for the Six Months Ended June 30,
(in millions, except share, per share and ratio data)	Ref.	2020			2019			2020			2019
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	M		$20,446			$20,420			$20,335			$20,182
Less: Average goodwill (GAAP)		7,050			7,040			7,048			7,029
Less: Average other intangibles (GAAP)		65			80			66			69
Add: Average deferred tax liabilities related to goodwill (GAAP)		375			370			374			369
Average tangible common equity	N		$13,706			$13,670			$13,595			$13,453
Return on average tangible common equity	K/N	6.62		%	12.75		%	3.51		%	12.87		%
Return on average tangible common equity, Underlying (non-GAAP)	L/N	6.90			12.89			4.03			13.00
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	O		$179,793			$161,489			$173,485			$160,955
Return on average total assets	I/O	0.57		%	1.13		%	0.33		%	1.12		%
Return on average total assets, Underlying (non-GAAP)	J/O	0.59			1.14			0.37			1.13
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	O		$179,793			$161,489			$173,485			$160,955
Less: Average goodwill (GAAP)		7,050			7,040			7,048			7,029
Less: Average other intangibles (GAAP)		65			80			66			69
Add: Average deferred tax liabilities related to goodwill (GAAP)		375			370			374			369
Average tangible assets	P		$173,053			$154,739			$166,745			$154,226
Return on average total tangible assets	I/P	0.59		%	1.17		%	0.35		%	1.17		%
Return on average total tangible assets, Underlying (non-GAAP)	J/P	0.61			1.19			0.39			1.18
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	C/A	55.91		%	58.41		%	58.43		%	58.70		%
Efficiency ratio, Underlying (non-GAAP)	D/B	54.85			58.02			56.91			58.34
Operating leverage and operating leverage, Underlying:
Increase in total revenue		7.49		%	7.81		%	5.94		%	8.25		%
Increase in noninterest expense		2.89			8.66			5.46			7.39
Operating leverage		4.60		%	(0.85		)%	0.48		%	0.86		%
Increase in total revenue, Underlying (non-GAAP)		7.49		%	7.81		%	5.94		%	8.25		%
Increase in noninterest expense, Underlying (non-GAAP)		1.62			7.93			3.34			6.73
Operating leverage, Underlying (non-GAAP)		5.87		%	(0.12		)%	2.60		%	1.52		%
Tangible book value per common share:
Common shares - at period end (GAAP)	Q	426,824,594			457,903,826			426,824,594			457,903,826
Common stockholders' equity (GAAP)			$20,453			$20,884			$20,453			$20,884
Less: Goodwill (GAAP)		7,050			7,040			7,050			7,040
Less: Other intangible assets (GAAP)		63			74			63			74
Add: Deferred tax liabilities related to goodwill (GAAP)		376			371			376			371
Tangible common equity	R		$13,716			$14,141			$13,716			$14,141
Tangible book value per common share	R/Q		$32.13			$30.88			$32.13			$30.88
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	S	426,613,053			458,154,335			427,165,737			459,426,685
Average common shares outstanding - diluted (GAAP)	T	427,566,920			459,304,224			428,292,580			460,857,535
Net income per average common share - basic (GAAP)	K/S		$0.53			$0.95			$0.56			$1.87
Net income per average common share - diluted (GAAP)	K/T	0.53			0.95			0.55			1.86
Net income per average common share - basic, Underlying (non-GAAP)	L/S	0.55			0.96			0.64			1.89
Net income per average common share - diluted, Underlying (non-GAAP)	L/T	0.55			0.96			0.64			1.88
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	U		$0.39			$0.32			$0.78			$0.64
Dividend payout ratio	U/(K/S)	74		%	34		%	140		%	34		%
Dividend payout ratio, Underlying (non-GAAP)	U/(L/S)	71			33			122			34

Citizens Financial Group, Inc. | 44

The following table presents computations of non-GAAP financial measures representing certain metrics excluding the impact of PPP loans used throughout the MD&A:



(in millions, except share, per share and ratio data)	Ref.	June 30, 2020			December 31, 2019
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans:
Total loans and leases (GAAP)	A		$125,713			$119,088
Less: PPP loans		4,679			—
Total loans and leases, excluding the impact of PPP loans (non-GAAP)	B		$121,034			$119,088
Allowance for credit losses (GAAP)	C		$2,527			$1,296
Allowance for credit losses to total loans and leases (GAAP)	C/A	2.01		%	1.09		%
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans (non-GAAP)	C/B	2.09		%	1.09		%
Criticized commercial loans and leases to total commercial loans and leases, excluding the impact of PPP loans:
Total commercial loans and leases (GAAP)	D		$64,930			$57,538
Less: PPP loans		4,679			—
Total commercial loans and leases, excluding the impact of PPP loans (non-GAAP)	E		$60,251			$57,538
Total criticized commercial loans and leases (GAAP)	F		$5,306			$3,036
Less: PPP loans		200			—
Total criticized commercial loans and leases, excluding the impact of PPP loans (non-GAAP)	G		$5,106			$3,036
Criticized commercial loans and leases to total commercial loans and leases (GAAP)	F/D	8.2		%	5.3		%
Criticized commercial loans and leases to total commercial loans and leases, excluding the impact of PPP loans (non-GAAP)	G/E	8.5		%	5.3		%

Citizens Financial Group, Inc. | 45

ITEM 1. FINANCIAL STATEMENTS



		Page
Consolidated Balance Sheets as of June 30, 2020 (unaudited) and December 31, 2019 (unaudited)		47
Consolidated Statements of Operations (unaudited) for the Three and Six Months Ended June 30, 2020 and 2019		48
Consolidated Statements of Comprehensive Income (unaudited) for the Three and Six Months Ended June 30, 2020 and 2019		49
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) for the Three and Six Months Ended June 30, 2020 and 2019		50
Consolidated Statements of Cash Flows (unaudited) for the Six Months Ended June 30, 2020 and 2019		52
Notes to Consolidated Financial Statements (unaudited)		53
Note 1 - Basis of Presentation		53
Note 2 - Securities		55
Note 3 - Loans and Leases		58
Note 4 - Allowance for Credit Losses, Nonaccruing Loans and Leases, and Concentrations of Credit Risk		59
Note 5 - Mortgage Banking		68
Note 6 - Goodwill		70
Note 7 - Variable Interest Entities		71
Note 8 - Borrowed Funds		72
Note 9 - Derivatives		74
Note 10 - Reclassifications Out of Accumulated Other Comprehensive Income (Loss)		77
Note 11 - Stockholders’ Equity		78
Note 12 - Commitments and Contingencies		79
Note 13 - Fair Value Measurements		81
Note 14 - Noninterest Income		86
Note 15 - Other Operating Expense		86
Note 16 - Earnings Per Share		87
Note 17 - Business Operating Segments		87

Citizens Financial Group, Inc. | 46

CONSOLIDATED BALANCE SHEETS (UNAUDITED)



(in millions, except share data)	June 30, 2020			December 31, 2019
ASSETS:
Cash and due from banks		$1,088			$1,175
Interest-bearing cash and due from banks	6,358			2,211
Interest-bearing deposits in banks	475			297
Debt securities available for sale, at fair value (including $688 and $359 pledged to creditors, respectively)⁽¹⁾	22,144			20,613
Debt securities held to maturity (fair value of $3,009 and $3,242 respectively, and including $172 and $249 pledged to creditors, respectively)⁽¹⁾	2,856			3,202
Equity investment securities, at fair value	50			47
Equity investment securities, at cost	607			807
Loans held for sale, at fair value	3,631			1,946
Other loans held for sale	1,362			1,384
Loans and leases	125,713			119,088
Less: Allowance for loan and lease losses	(2,448		)	(1,252		)
Net loans and leases	123,265			117,836
Derivative assets	2,069			807
Premises and equipment, net	751			761
Bank-owned life insurance	1,739			1,725
Goodwill	7,050			7,044
Due from broker	51			—
Other assets	6,378			5,878
TOTAL ASSETS		$179,874			$165,733
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing		$40,545			$29,233
Interest-bearing	103,073			96,080
Total deposits	143,618			125,313
Short-term borrowed funds	255			274
Derivative liabilities	198			120
Deferred taxes, net	709			866
Long-term borrowed funds	9,202			14,047
Due to broker	155			—
Other liabilities	3,319			2,912
TOTAL LIABILITIES	157,456			143,532
Contingencies (refer to Note 12)
STOCKHOLDERS’ EQUITY:
$25.00 par value,100,000,000 shares authorized; 2,000,000 and 1,600,000 shares issued and outstanding at June 30, 2020 and December 31, 2019, respectively	1,965			1,570
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 569,490,896 shares issued and 426,824,594 shares outstanding at June 30, 2020 and 568,238,730 shares issued and 433,121,083 shares outstanding at December 31, 2019	6			6
Additional paid-in capital	18,908			18,891
Retained earnings	6,068			6,498
Treasury stock, at cost, 142,666,302 and 135,117,647 shares at June 30, 2020 and December 31, 2019, respectively	(4,623		)	(4,353		)
Accumulated other comprehensive income (loss)	94			(411		)
TOTAL STOCKHOLDERS’ EQUITY		$22,418			$22,201
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$179,874			$165,733

⁽¹⁾ Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 47

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions, except share and per share data)	2020		2019		2020		2019
INTEREST INCOME:
Interest and fees on loans and leases		$1,192		$1,392		$2,494		$2,773
Interest and fees on loans held for sale, at fair value	20		15		35		26
Interest and fees on other loans held for sale	7		2		16		6
Investment securities	130		164		277		330
Interest-bearing deposits in banks	1		7		6		15
Total interest income	1,350		1,580		2,828		3,150
INTEREST EXPENSE:
Deposits	124		308		351		595
Short-term borrowed funds	—		4		1		6
Long-term borrowed funds	66		102		156		223
Total interest expense	190		414		508		824
Net interest income	1,160		1,166		2,320		2,326
Provision for credit losses	464		97		1,064		182
Net interest income after provision for credit losses	696		1,069		1,256		2,144
NONINTEREST INCOME:
Service charges and fees	84		126		202		249
Mortgage banking fees	276		62		435		105
Card fees	48		64		104		123
Capital markets fees	61		57		104		111
Trust and investment services fees	45		53		98		100
Foreign exchange and interest rate products	34		35		58		71
Letter of credit and loan fees	31		33		65		66
Securities gains, net	3		4		3		12
Net impairment losses recognized in earnings on debt securities	—		—		—		(1		)
Other income	8		28		18		54
Total noninterest income	590		462		1,087		890
NONINTEREST EXPENSE:
Salaries and employee benefits	513		507		1,062		1,016
Equipment and software expense	142		126		275		251
Outside services	131		118		266		228
Occupancy	82		82		166		165
Other operating expense	111		118		222		228
Total noninterest expense	979		951		1,991		1,888
Income before income tax expense	307		580		352		1,146
Income tax expense	54		127		65		254
NET INCOME		$253		$453		$287		$892
Net income available to common stockholders		$225		$435		$237		$859
Weighted-average common shares outstanding:
Basic	426,613,053		458,154,335		427,165,737		459,426,685
Diluted	427,566,920		459,304,224		428,292,580		460,857,535
Per common share information:
Basic earnings		$0.53		$0.95		$0.56		$1.87
Diluted earnings	0.53		0.95		0.55		1.86

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 48

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)



	Three Months Ended June 30,						Six Months Ended June 30,
(in millions)	2020			2019			2020			2019
Net income		$253			$453			$287			$892
Other comprehensive income (loss):
Net unrealized derivative instruments (losses) gains arising during the periods, net of income taxes of ($3), $23, $30 and $36, respectively	(8		)	68			88			107
Reclassification adjustment for net derivative (gains) losses included in net income, net of income taxes of ($11), $4, ($12) and $9, respectively	(34		)	15			(37		)	30
Net unrealized debt securities gains arising during the periods, net of income taxes of $16, $72, $145 and $152, respectively	49			221			449			467
Other-than-temporary impairment not recognized in earnings on debt securities, net of income taxes of $0, $0, $0 and $0, respectively	—			1			—			1
Reclassification of net debt securities gains to net income, net of income taxes of ($1), ($1), ($1) and ($3), respectively	(2		)	(3		)	(2		)	(8		)
Amortization of actuarial loss, net of income taxes of $0, $1, $1 and $3, respectively	4			3			7			6
Total other comprehensive income, net of income taxes	9			305			505			603
Total comprehensive income		$262			$758			$792			$1,495

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 49

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)



	Preferred Stock			Common Stock				Additional Paid-in Capital		Retained Earnings			Treasury Stock, at Cost			Accumulated Other Comprehensive Income (Loss)			Total
(in millions)	Shares	Amount		Shares		Amount		Additional Paid-in Capital		Retained Earnings			Treasury Stock, at Cost			Accumulated Other Comprehensive Income (Loss)			Total
Balance at April 1, 2019	1		$1,132	461			$6		$18,847		$5,672			($3,333	)		($793	)		$21,531
Dividends to common stockholders	—	—		—		—		—		(148		)	—			—			(148		)
Dividends to preferred stockholders	—	—		—		—		—		(18		)	—			—			(18		)
Preferred stock issued	—	1		—		—		—		—			—			—			1
Treasury stock purchased	—	—		(3	)	—		—		—			(120		)	—			(120		)
Share-based compensation plans	—	—		—		—		9		—			—			—			9
Employee stock purchase plan shares purchased	—	—		—		—		4		—			—			—			4
Total comprehensive income:
Net income	—	—		—		—		—		453			—			—			453
Other comprehensive loss	—	—		—		—		—		—			—			305			305
Total comprehensive income	—	—		—		—		—		453			—			305			758
Balance at June 30, 2019	1		$1,133	458			$6		$18,860		$5,959			($3,453	)		($488	)		$22,017
Balance at April 1, 2020	2		$1,570	427			$6		$18,901		$6,011			($4,623	)		$85			$21,950
Dividends to common stockholders	—	—		—		—		—		(168		)	—			—			(168		)
Dividends to preferred stockholders	—	—		—		—		—		(28		)	—			—			(28		)
Preferred stock issued	—	395		—		—		—		—			—			—			395
Treasury stock purchased	—	—		—		—		—		—			—			—			—
Share-based compensation plans	—	—		—		—		1		—			—			—			1
Employee stock purchase plan shares purchased	—	—		—		—		6		—			—			—			6
Total comprehensive income:
Net income	—	—		—		—		—		253			—			—			253
Other comprehensive income	—	—		—		—		—		—			—			9			9
Total comprehensive income	—	—		—		—		—		253			—			9			262
Balance at June 30, 2020	2		$1,965	427			$6		$18,908		$6,068			($4,623	)		$94			$22,418

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 50

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)



	Preferred Stock			Common Stock				Additional Paid-in Capital		Retained Earnings			Treasury Stock, at Cost			Accumulated Other Comprehensive Income (Loss)			Total
(in millions)	Shares	Amount		Shares		Amount		Additional Paid-in Capital		Retained Earnings			Treasury Stock, at Cost			Accumulated Other Comprehensive Income (Loss)			Total
Balance at January 1, 2019	1		$840	466			$6		$18,815		$5,385			($3,133	)		($1,096	)		$20,817
Dividends to common stockholders	—	—		—		—		—		(297		)	—			—			(297		)
Dividends to preferred stockholders	—	—		—		—		—		(33		)	—			—			(33		)
Preferred stock issued	—	293		—		—		—		—			—			—			293
Treasury stock purchased	—	—		(9	)	—		—		—			(320		)	—			(320		)
Share-based compensation plans	—	—		1		—		37		—			—			—			37
Employee stock purchase plan shares purchased	—	—		—		—		8		—			—			—			8
Cumulative effect of change in accounting principle	—	—		—		—		—		12			—			5			17
Total comprehensive income:
Net income	—	—		—		—		—		892			—			—			892
Other comprehensive income	—	—		—		—		—		—			—			603			603
Total comprehensive income	—	—		—		—		—		892			—			603			1,495
Balance at June 30, 2019	1		$1,133	458			$6		$18,860		$5,959			($3,453	)		($488	)		$22,017
Balance at January 1, 2020	2		$1,570	433			$6		$18,891		$6,498			($4,353	)		($411	)		$22,201
Dividends to common stockholders	—	—		—		—		—		(336		)	—			—			(336		)
Dividends to preferred stockholders	—	—		—		—		—		(50		)	—			—			(50		)
Preferred stock issued	—	395		—		—		—		—			—			—			395
Treasury stock purchased	—	—		(7	)	—		—		—			(270		)	—			(270		)
Share-based compensation plans	—	—		1		—		7		—			—			—			7
Employee stock purchase plan shares purchased	—	—		—		—		10		—			—			—			10
Cumulative effect of change in accounting principle	—	—		—		—		—		(331		)	—			—			(331		)
Total comprehensive income:
Net income	—	—		—		—		—		287			—			—			287
Other comprehensive income	—	—		—		—		—		—			—			505			505
Total comprehensive income	—	—		—		—		—		287			—			505			792
Balance at June 30, 2020	2		$1,965	427			$6		$18,908		$6,068			($4,623	)		$94			$22,418

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 51

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)



	Six Months Ended June 30,
(in millions)	2020			2019
OPERATING ACTIVITIES
Net income		$287			$892
Adjustments to reconcile net income to net cash provided by operating activities:
Provision for credit losses	1,064			182
Net change in loans held for sale	(737		)	(471		)
Depreciation, amortization and accretion	310			270
Amortization of intangibles	6			5
Deferred income taxes	(208		)	(10		)
Share-based compensation	23			32
Net gain on sales of:
Debt securities	(3		)	(16		)
Premises and equipment	—			(7		)
Increase in other assets	(2,454		)	(221		)
Increase (decrease) in other liabilities	299			(79		)
Net cash (used in) provided by operating activities	(1,413		)	577
INVESTING ACTIVITIES
Investment securities:
Purchases of debt securities available for sale	(3,308		)	(3,502		)
Proceeds from maturities and paydowns of debt securities available for sale	2,521			1,625
Proceeds from sales of debt securities available for sale	—			1,250
Proceeds from maturities and paydowns of debt securities held to maturity	349			171
Net (increase) decrease in equity securities, at fair value	(3		)	134
Net decrease in equity securities, at cost	200			128
Net increase in interest-bearing deposits in banks	(178		)	(38		)
Acquisitions, net of cash acquired	(3		)	(129		)
Net increase in loans and leases	(7,014		)	(806		)
Capital expenditures, net	(53		)	(10		)
Other	(110		)	(111		)
Net cash used in investing activities	(7,599		)	(1,288		)
FINANCING ACTIVITIES
Net increase in deposits	18,305			4,429
Net (decrease) increase in short-term borrowed funds	(18		)	123
Proceeds from issuance of long-term borrowed funds	8,309			4,500
Repayments of long-term borrowed funds	(13,253		)	(9,005		)
Treasury stock purchased	(270		)	(320		)
Net proceeds from issuance of preferred stock	395			293
Dividends declared and paid to common stockholders	(336		)	(297		)
Dividends declared and paid to preferred stockholders	(45		)	(30		)
Payments of employee tax withholding for share-based compensation	(15		)	(21		)
Net cash provided by (used in) financing activities	13,072			(328		)
Increase (decrease) in cash and cash equivalents ⁽¹⁾	4,060			(1,039		)
Cash and cash equivalents at beginning of period ⁽¹⁾	3,386			4,074
Cash and cash equivalents at end of period ⁽¹⁾		$7,446			$3,035

⁽¹⁾ Cash and cash equivalents includes cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 52

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

NOTE 1 - BASIS OF PRESENTATION

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2019 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL and the fair value of MSRs.

Significant Accounting Policies

For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2019 Form 10-K.

Citizens Financial Group, Inc. | 53

Accounting Pronouncements Adopted in 2020



Pronouncement	Summary of Guidance	Effects on Financial Statements
Financial Instruments - Credit Losses Issued June 2016	• Required effective date: January 1, 2020. • Establishes a single allowance framework for financial assets carried at amortized cost (including securities HTM), which reflects management’s estimate of credit losses over the full remaining expected life of the financial assets. • Amends impairment guidance for securities AFS to incorporate an allowance, which allows for reversals of impairment losses in the event that the credit of an issuer improves. • Requires a cumulative-effect adjustment to retained earnings, net of taxes, as of the beginning of the reporting period of adoption. • Requires enhanced credit quality disclosures including disaggregation of credit quality indicators by vintage.	• The Company adopted the new standard on January 1, 2020, retrospectively for loans and leases and HTM securities and prospectively for AFS securities. Refer to Note 4 for discussion of the significant accounting policy for the allowance for credit losses following adoption. • Adoption resulted in a cumulative-effect reduction of $337 million, net of taxes of $114 million, to retained earnings and a corresponding increase to the ACL of $451 million. Refer to Note 4 for the impact of the adoption to the ALLL and reserve for unfunded commitments. • The increase in ACL upon adoption will decrease the Company’s CET1 capital ratio by 22 basis points on a fully-phased in basis. Following a two-year delay, this capital impact will be phased-in by 25% per year, or approximately 6 basis points, beginning on January 1, 2022 through January 1, 2025. • Adoption of the new standard could produce higher volatility in the quarterly provision for credit losses than the prior incurred loss reserve process and could adversely impact the Company’s ongoing earnings. • Based on the credit quality of the Company’s existing debt securities portfolio, the Company did not recognize an allowance for HTM and AFS debt securities upon adoption.
Goodwill Issued January 2017	• Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. • Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • Applied prospectively to all goodwill impairment tests performed after the adoption date.	• The Company adopted the new standard on January 1, 2020. Refer to Note 6 for discussion of the significant accounting policy for goodwill impairment following adoption. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.
Disclosure Requirements - Fair Value Measurements Issued August 2018	• Amends disclosure requirements on fair value measurements. • Eliminates requirements for certain disclosures that are no longer considered relevant or cost beneficial, requires new disclosures and modifies existing disclosures that are expected to enhance the usefulness of the financial statements. • Prospective application is required for new disclosures. • Retrospective application is required for all other amendments for all periods presented.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements. Required fair value measurement disclosures are included in Note 13.
Simplifying the Accounting for Income Taxes Issued December 2019	• Simplifies the accounting for income taxes by eliminating certain exceptions related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. • Simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates. • Clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have an impact on the Company’s Consolidated Financial Statements.

Citizens Financial Group, Inc. | 54



Pronouncement	Summary of Guidance	Effects on Financial Statements
Facilitation of the Effects of Reference Rate Reform on Financial Reporting Issued March 2020	• Provides the option to apply a number of practical expedients when evaluating if a contract modification as the result of reference rate reform is considered a new contract or a continuation of an existing contract. • Provides optional expedients to the evaluation of, and accounting for, fair value and cash flow hedges affected by reference rate reform. • Provides an optional one-time election to sell or transfer debt securities classified as HTM that reference a rate affected by reference rate reform	• The Company adopted the new standard in the first quarter of 2020 upon issuance and is effective through December 31, 2022. • Adoption of the new standard did not have a material impact on the Company’s Consolidated Financial Statements.

NOTE 2 - SECURITIES

The following table presents the major components of securities at amortized cost and fair value:



	June 30, 2020									December 31, 2019
(in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
U.S. Treasury and other		$11		$—		$—			$11		$71		$—		$—			$71
State and political subdivisions	4		—		—			4		5		—		—			5
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	20,898		648		(4		)	21,542		19,803		143		(71		)	19,875
Other/non-agency	551		36		—			587		638		24		—			662
Total mortgage-backed securities, at fair value	21,449		684		(4		)	22,129		20,441		167		(71		)	20,537
Total debt securities available for sale, at fair value		$21,464		$684		($4	)		$22,144		$20,517		$167		($71	)		$20,613
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities		$2,856		$153		$—			$3,009		$3,202		$45		($5	)		$3,242
Total debt securities held to maturity, at cost		$2,856		$153		$—			$3,009		$3,202		$45		($5	)		$3,242
Money market mutual fund investments		$50		$—		$—			$50		$47		$—		$—			$47
Total equity securities, at fair value		$50		$—		$—			$50		$47		$—		$—			$47
Federal Reserve Bank stock		$577		$—		$—			$577		$577		$—		$—			$577
Federal Home Loan Bank stock	22		—		—			22		222		—		—			222
Other equity securities	8		—		—			8		8		—		—			8
Total equity securities, at cost		$607		$—		$—			$607		$807		$—		$—			$807

Accrued interest receivable on debt securities totaled $58 million as of June 30, 2020 and December 31, 2019, and is included in other assets on the Consolidated Balance Sheets.

Citizens Financial Group, Inc. | 55

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of June 30, 2020. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.



	June 30, 2020
	Distribution of Maturities
(in millions)	1 Year or Less		After 1 Year through 5 Years		After 5 Years through 10 Years		After 10 Years		Total
Amortized cost:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		169		1,575		19,150		20,898
Other/non-agency	—		—		—		551		551
Total debt securities available for sale	15		169		1,575		19,705		21,464
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,856		2,856
Total debt securities held to maturity	—		—		—		2,856		2,856
Total amortized cost of debt securities		$15		$169		$1,575		$22,561		$24,320

Fair value:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		176		1,631		19,731		21,542
Other/non-agency	—		—		—		587		587
Total debt securities available for sale	15		176		1,631		20,322		22,144
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		3,009		3,009
Total debt securities held to maturity	—		—		—		3,009		3,009
Total fair value of debt securities		$15		$176		$1,631		$23,331		$25,153

Taxable interest income from investment securities as presented on the Consolidated Statements of Operations was $130 million and $164 million for the three months ended June 30, 2020 and 2019, respectively and $277 million and $330 million for the six months ended June 30, 2020 and 2019, respectively.

The following table presents realized gains and losses on securities:



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020		2019
Gains on sale of debt securities⁽¹⁾		$3		$8		$3		$16
Losses on sale of debt securities	—		—		—		—
Debt securities gains, net		$3		$8		$3		$16

⁽¹⁾ For the three and six months ended June 30, 2019, $4 million of gains on sale of debt securities were recognized in mortgage banking fees in the Consolidated Statement of Operations as they related to AFS securities held as economic hedges of the value of the MSR portfolio recognized using the amortization method.

Citizens Financial Group, Inc. | 56

The following table presents the amortized cost and fair value of debt securities pledged:



	June 30, 2020				December 31, 2019
(in millions)	Amortized Cost		Fair Value		Amortized Cost		Fair Value
Pledged against repurchase agreements		$242		$251		$265		$266
Pledged against FHLB borrowed funds	548		587		638		662
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,861		3,998		3,670		3,672

Citizens regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. The Company’s repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds on the Company’s Consolidated Balance Sheets. Citizens recognized no offsetting of short-term receivables or payables as of June 30, 2020 or December 31, 2019. Citizens offsets certain derivative assets and derivative liabilities on the Consolidated Balance Sheets. For further information, see Note 9.

There were no securitizations of mortgage loans retained in the investment portfolio for the three and six months ended June 30, 2020. Securitizations of mortgage loans retained in the investment portfolio were $13 million for the three months ended June 30, 2019, and $44 million for the six months ended June 30, 2019. These securitizations include a substantive guarantee by a third party. In 2019, the guarantors were FNMA, FHLMC, and GNMA. The debt securities received from the guarantors are classified as AFS.

Impairment

Upon purchase of HTM investment securities and each subsequent measurement period, Citizens recognizes a reserve for credit losses expected to be incurred over the life of the security, even if the risk of loss is remote. Recognition of a reserve for expected credit losses is not required if the amount the Company expects to realize is zero (commonly referred to as “zero expected credit losses”). The Company evaluated its existing HTM portfolio and concluded that all of the securities met the zero expected credit loss criteria, and therefore no CECL reserve was booked for HTM securities as of the balance sheet date.

Citizens reviews its AFS debt securities for impairment at the individual security level on a quarterly basis, or more frequently if a potential loss triggering event occurs. The initial indicator of impairment for debt securities classified as AFS is a decline in fair value below its amortized cost basis. For any security that has declined in fair value below the amortized cost basis, the Company recognizes an impairment loss in current period earnings if management has the intent to sell the security or if it is more likely than not it will be required to sell the security before recovery of its amortized cost basis.

Estimating the recovery of the amortized cost basis of a debt security is based upon an assessment of the cash flows expected to be collected. If the present value of cash flows expected to be collected, discounted at the security’s original effective yield, is less than the amortized cost basis, impairment equal to the shortfall in cash flows has occurred. Citizens evaluates whether any portion of the impairment is attributable to credit-related factors or various other market factors affecting the fair value of the security (e.g., interest rates, spread levels, liquidity in the sector, etc.), and the public credit rating of the security. If credit-related factors exist, credit-related impairment has occurred regardless of the Company’s intent to hold the security until it recovers.

The credit-related portion of impairment is recognized in current period earnings as provision expense through the establishment of an allowance for AFS securities, to the extent the allowance does not reduce the value of the AFS security below its current fair value. The remaining non-credit related portion of impairment is recognized in OCI. Improvement in credit losses in subsequent periods results in a reversal of the allowance for AFS securities and a corresponding decrease to provision expense, to the extent the allowance does not become negative. Accrued interest receivable on AFS debt securities is excluded from the balances used to calculate the allowance for AFS securities. All accrued and uncollected interest is immediately reversed against interest income when it is deemed uncollectible. The Company has evaluated any AFS securities in an unrealized loss position at June 30, 2020 and concluded that all unrealized losses are due to non-credit related factors. As such, the Company does not have an allowance for AFS securities as of June 30, 2020.

Citizens Financial Group, Inc. | 57

The following table presents AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:



	June 30, 2020
	Less than 12 Months					12 Months or Longer				Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$851		($4	)		$—		$—		$851		($4	)

The following table present AFS and HTM mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:



	December 31, 2019
	Less than 12 Months					12 Months or Longer					Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$5,135		($24	)		$3,748		($52	)		$8,883		($76	)

Citizens does not currently have the intent to sell these impaired debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the remaining agency and non-agency MBS identified with unrealized losses as of June 30, 2020. The unrealized losses on these debt securities reflect non-credit-related factors such as changing interest rates and market liquidity. Therefore, Citizens has determined that these debt securities are not other-than-temporarily impaired. Any subsequent increases in the valuation of impaired debt securities will not impact their recorded cost bases.

NOTE 3 - LOANS AND LEASES

Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.

Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail.

The following table presents the Company’s loans and leases disclosed in portfolio segments and classes:



(in millions)	June 30, 2020		December 31, 2019
Commercial⁽¹⁾⁽²⁾		$48,017		$41,479
Commercial real estate	14,485		13,522
Leases	2,428		2,537
Total commercial loans and leases	64,930		57,538
Residential mortgages	19,245		19,083
Home equity	12,541		13,154
Automobile	12,028		12,120
Education	10,591		10,347
Other retail	6,378		6,846
Total retail loans⁽³⁾	60,783		61,550
Total loans and leases⁽⁴⁾		$125,713		$119,088

⁽¹⁾ Includes PPP loans fully guaranteed by the SBA of $4.7 billion as of June 30, 2020.

⁽²⁾SBA loans serviced for others of $45 million and $33 million at June 30, 2020 and December 31, 2019, respectively, are not included above. These loans represent the government guaranteed portion of SBA loans sold to outside investors.

⁽³⁾Mortgage loans serviced for others of $79.9 billion and $77.5 billion at June 30, 2020 and December 31, 2019, respectively, are not included above.

⁽⁴⁾ LHFS, at fair value of $3.6 billion and $1.9 billion at June 30, 2020 and December 31, 2019, respectively, and other LHFS of $1.4 billion at June 30, 2020 and December 31, 2019, are not included above.

Citizens Financial Group, Inc. | 58

Accrued interest receivable on loans and leases held for investment totaled $530 million and $495 million as of June 30, 2020 and December 31, 2019, respectively, and is included in other assets in the Consolidated Balance Sheets.

The following table presents the composition of LHFS.



	June 30, 2020								December 31, 2019
(in millions)	Residential Mortgages⁽¹⁾		Commercial⁽²⁾		Education⁽³⁾		Total		Residential Mortgages⁽¹⁾		Commercial⁽²⁾		Total
Loans held for sale at fair value		$3,449		$182		$—		$3,631		$1,778		$168		$1,946
Other loans held for sale	—		426		936		1,362		1,101		283		1,384

⁽¹⁾ Residential mortgage LHFS are originated for sale.

⁽²⁾Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

⁽³⁾Education other LHFS represents a loan portfolio sale expected to settle in third quarter 2020.

Loans pledged as collateral for FHLB borrowed funds, primarily residential mortgages and home equity loans, totaled $25.5 billion and $25.3 billion at June 30, 2020 and December 31, 2019, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, were primarily comprised of auto, commercial, commercial real estate, and education loans, and totaled $40.9 billion and $17.4 billion at June 30, 2020 and December 31, 2019, respectively.

During the three months ended June 30, 2020, the Company purchased $691 million of education loans and $255 million of other retail loans. During the three months ended June 30, 2019, the Company purchased $99 million of education loans. During the six months ended June 30, 2020, the Company purchased $909 million of education loans and $527 million of other retail loans. During the six months ended June 30, 2019, the Company purchased $300 million of education loans.

The Company sold $71 million of commercial loans during the three months ended June 30, 2020 and sold $492 million of residential mortgage loans during the three months ended June 30, 2019. During the six months ended June 30, 2020, the Company sold $262 million of commercial loans and $1.5 billion of retail loans. During the six months ended June 30, 2019 the Company sold $182 million of commercial loans and $628 million of retail loans, including $22 million of retail TDRs.

Interest income on direct financing and sales-type leases was $19 million and $20 million for the three months ended June 30, 2020 and 2019, respectively, and was $37 million and $40 million for the six months ended June 30, 2020 and 2019, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations.

NOTE 4 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

Allowance for Credit Losses

Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the reserve for unfunded lending commitments (collectively the ACL). See Note 5 in the Company’s 2019 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2019. Upon adoption of CECL effective January 1, 2020, the Company’s ACL reserve methodology changed to estimate expected credit losses over the contractual life of the loans and leases.

The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. The determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancelable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

Citizens Financial Group, Inc. | 59

The ACL may also be affected materially by a variety of qualitative factors that the Company considers to reflect current judgment of various events and risks that are not measured in the statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed by multiple alternative scenarios to support the period-end ACL balance.

There are certain loan portfolios that may not need an econometric model to enable the Company to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, new products or products that are not significant to the Company’s overall credit risk exposure).

Loans and leases that do not share similar risk characteristics are individually assessed for expected credit losses. Nonaccruing commercial and commercial real estate loans with an outstanding balance of $5 million or greater and all commercial and commercial real estate TDRs (regardless of size) are assessed on an individual loan level basis. Generally, the measurement of ACL on individual loans and leases is the present value of its future cash flows or the fair value of its underlying collateral, if the loan or lease is collateral dependent. Loans that are deemed to be collateral dependent are written down to the fair value, less costs to sell, if sale of the collateral is expected as of the evaluation date and are reassessed each subsequent period to determine if a change to the ACL is required. Subsequent evaluations may result in an increase or decrease to the ACL, based on a corresponding change in the fair value of the collateral during the period. Any subsequent decrease to the ACL (because of an increase to the collateral-dependent loan’s fair value) is limited to the total amount previously written off for that loan. For retail TDRs that are not collateral dependent, the ACL is developed using the present value of expected future cash flows compared to the amortized cost basis in the loans. Expected re-default factors are considered in this analysis. Retail TDRs that are deemed collateral dependent are written down to fair market value less cost to sell.

Expected recoveries are considered in management’s estimate of the ACL and may result in a negative adjustment (i.e., reduction) to the ACL balance. A loan is collateral dependent if repayment is expected to be provided substantially through the operation or sale of the collateral when the borrower is experiencing financial difficulty as of the evaluation date. Generally, repayment would be expected to be provided substantially by the sale or continued operation of the underlying collateral if cash flows to repay the loan from all other available sources (including guarantors) are expected to be no more than nominal. If repayment is dependent only on the operation of the collateral, the fair value of the collateral would not be adjusted for estimated costs to sell. If a loan is considered collateral dependent, the ACL is calculated as the difference between the fair value of collateral (adjusted for the costs to sell if the sale of the collateral is expected) and the amortized cost basis as of the evaluation date. It is possible to have a negative ACL for a collateral dependent loan if the fair value of the collateral

Citizens Financial Group, Inc. | 60

increases in a subsequent reporting period. The negative ACL cannot exceed the total amount previously charged off.

Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. All accrued and uncollected interest is immediately reversed against interest income when a loan or lease is placed on nonaccrual status. Uncollectible interest is written off timely in accordance with regulatory guidelines. Generally, loans and leases are placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Residential mortgages are placed on nonaccrual status when contractually past due 120 days or more, or sooner if deemed collateral-dependent, unless guaranteed by the Federal Housing Administration. The amount of accrued interest receivable reversed against interest income for the three months ended June 30, 2020 was $2 million and $4 million for commercial and retail, respectively. Accrued interest reversed against interest income for the six months ended June 30, 2020 was $3 million and $9 million for commercial and retail, respectively.

The Company estimates expected credit losses associated with off-balance sheet financial instruments such as standby letters of credit, financial guarantees and unfunded loan commitments that are not unconditionally cancelable. Off-balance sheet financial instruments are subject to individual reviews and are analyzed and segregated by risk according to the Company’s internal risk rating scale. These risk classifications, in conjunction with historical loss experience, current and future economic conditions, timing and amount of expected draws, and performance trends within specific portfolio segments, result in the estimate of the reserve for unfunded lending commitments. The Company does not recognize a reserve for future draws from credit lines that are unconditionally cancelable (e.g., credit cards).

The ALLL and the reserve for unfunded lending commitments are reported on the Consolidated Balance Sheets in the allowance for loan and lease losses and in other liabilities, respectively. Provision for credit losses related to the loans and leases portfolio and the unfunded lending commitments are reported in the Consolidated Statements of Operations as provision for credit losses.

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and six months ended June 30, 2020:



	Three Months Ended June 30, 2020									Six Months Ended June 30, 2020
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$752			$1,419			$2,171			$674			$578			$1,252
Cumulative effect of change in accounting principle	—			—			—			(176		)	629			453
Allowance for loan and lease losses, beginning of period, adjusted	752			1,419			2,171			498			1,207			1,705
Charge-offs	(74		)	(106		)	(180		)	(121		)	(233		)	(354		)
Recoveries	3			30			33			6			64			70
Net charge-offs	(71		)	(76		)	(147		)	(115		)	(169		)	(284		)
Provision charged to income	554			(130		)	424			852			175			1,027
Allowance for loan and lease losses, end of period		$1,235			$1,213			$2,448			$1,235			$1,213			$2,448

Reserve for unfunded lending commitments, beginning of period		$38			$1			$39			$44			$—			$44
Cumulative effective of change in accounting principle	—			—			—			(3		)	1			(2		)
Reserve for unfunded lending commitments, beginning of period, adjusted	38			1			39			41			1			42
Provision for unfunded lending commitments	31			9			40			28			9			37
Reserve for unfunded lending commitments, end of period		$69			$10			$79			$69			$10			$79

Citizens Financial Group, Inc. | 61

The following table provides additional detail on the cumulative effect of change in accounting principle on the ACL:



	December 31, 2019						January 1, 2020							June 30, 2020
(in millions)	Amortized Cost Basis		ACL Balance		Coverage		Impact of Adoption of CECL			ACL Balance		Coverage		Amortized Cost Basis		ACL Balance		Coverage
Commercial⁽¹⁾		$41,479		$575	1.4	%		($199	)		$376	0.9	%		$48,017		$847	1.8	%
Commercial real estate	13,522		124		0.9		(57		)	67		0.5		14,485		330		2.3
Leases	2,537		19		0.7		77			96		3.8		2,428		127		5.2
Total commercial loans and leases	57,538		718		1.2		(179		)	539		0.9		64,930		1,304		2.0
Residential	19,083		35		0.2		95			130		0.7		19,245		104		0.5
Home equity	13,154		83		0.6		73			156		1.2		12,541		143		1.1
Automobile	12,120		123		1.0		83			206		1.7		12,028		277		2.3
Education	10,347		116		1.1		298			414		4.0		10,591		312		2.9
Other retail	6,846		221		3.2		81			302		4.4		6,378		387		6.1
Total retail loans	61,550		578		0.9		630			1,208		2.0		60,783		1,223		2.0
Total loans and leases		$119,088		$1,296	1.1	%		$451			$1,747	1.5	%		$125,713		$2,527	2.0	%

⁽¹⁾The commercial coverage ratio includes a 19 basis point reduction associated with PPP loans as of June 30, 2020.

In addition to the adoption of CECL, macroeconomic assumptions shifted as the COVID-19 pandemic and related economic impacts surfaced during the quarter ended March 31, 2020, resulting in a significant impact to the ACL. The significant increase in the ACL as of June 30, 2020 as compared to the January 1, 2020 ACL was driven by the COVID-19 pandemic and the resulting economic impacts, with a total reserve build of $780 million and an ending balance of $2.5 billion.

To determine the ACL as of June 30, 2020, the Company utilized the Moody’s May 13th Baseline scenario to integrate the effects of COVID-19 in the Company’s loss estimates, which reflected a second quarter 2020 decline in GDP of approximately 33%, with peak unemployment of approximately 15% followed by a gradual recovery in the second half of 2020. This scenario was more severe than first quarter 2020 which had second quarter 2020 GDP down approximately 18% and peak unemployment of approximately 9%. Estimated losses were adjusted for the expected benefit of COVID-19-related fiscal and monetary stimulus measures and the expected beneficial impacts of the Company’s own customer assistance actions. These actions include forbearance and other customer accommodation efforts encouraged by the CARES Act and regulatory interagency guidance that the Company believes will stabilize credit profiles in both its commercial and retail portfolios.

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and six months ended June 30, 2019:



	Three Months Ended June 30, 2019									Six Months Ended June 30, 2019
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$691			$554			$1,245			$690			$552			$1,242
Charge-offs	(45		)	(111		)	(156		)	(71		)	(223		)	(294		)
Recoveries	12			38			50			14			85			99
Net charge-offs	(33		)	(73		)	(106		)	(57		)	(138		)	(195		)
Provision charged to income	22			66			88			47			133			180
Allowance for loan and lease losses, end of period		$680			$547			$1,227			$680			$547			$1,227

Reserve for unfunded lending commitments, beginning of period		$84			$—		84				$91			$—			$91
Provision for unfunded lending commitments	9			—			9			2			—			2
Reserve for unfunded lending commitments, end of period	93			—			93				$93			$—			$93

Citizens Financial Group, Inc. | 62

Credit Quality Indicators

Loan and lease portfolio segments and classes, excluding LHFS, are presented by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered to be a continuation of the original loan and vintage date corresponds with the initial loan origination date.

For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. Loans with a “pass” rating are those that the Company believes will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness or potential weakness that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of June 30, 2020:



	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Commercial
Pass⁽¹⁾		$6,585		$7,127		$5,054		$2,897		$1,564		$2,724		$17,515		$393		$43,859
Special Mention	159		245		287		131		126		209		1,110		22		2,289
Substandard	92		89		238		120		119		119		702		19		1,498
Doubtful	8		26		9		49		5		97		173		4		371
Total commercial	6,844		7,487		5,588		3,197		1,814		3,149		19,500		438		48,017
Commercial real estate
Pass	1,227		3,375		3,674		1,792		1,037		1,152		1,192		—		13,449
Special Mention	31		70		145		132		64		82		77		—		601
Substandard	—		58		106		2		56		3		149		—		374
Doubtful	—		38		16		5		—		2		—		—		61
Total commercial real estate	1,258		3,541		3,941		1,931		1,157		1,239		1,418		—		14,485
Leases
Pass	263		351		275		184		236		1,007		—		—		2,316
Special Mention	—		2		5		6		4		1		—		—		18
Substandard	—		2		3		6		4		1		—		—		16
Doubtful	—		4		30		1		14		29		—		—		78
Total leases	263		359		313		197		258		1,038		—		—		2,428
Total commercial loans and leases
Pass	8,075		10,853		9,003		4,873		2,837		4,883		18,707		393		59,624
Special Mention	190		317		437		269		194		292		1,187		22		2,908
Substandard	92		149		347		128		179		123		851		19		1,888
Doubtful	8		68		55		55		19		128		173		4		510
Total commercial loans and leases		$8,365		$11,387		$9,842		$5,325		$3,229		$5,426		$20,918		$438		$64,930

⁽¹⁾ Includes $4.7 billion of PPP loans primarily designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

Citizens Financial Group, Inc. | 63

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of June 30, 2020:



	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Residential mortgages
800+		$1,067		$2,018		$876		$1,488		$1,986		$2,353		$—		$—		$9,788
740-799	1,574		1,594		520		677		858		1,059		—		—		6,282
680-739	387		459		242		226		329		556		—		—		2,199
620-679	46		105		40		58		89		240		—		—		578
<620	1		21		36		48		55		221		—		—		382
No FICO available⁽¹⁾	3		1		—		—		—		12		—		—		16
Total residential mortgages	3,078		4,198		1,714		2,497		3,317		4,441		—		—		19,245
Home equity
800+	2		10		14		9		6		269		4,331		379		5,020
740-799	1		7		7		5		5		216		3,164		345		3,750
680-739	—		3		6		12		7		213		1,730		304		2,275
620-679	—		3		10		20		11		150		480		203		877
<620	—		4		11		33		20		153		170		227		618
No FICO available⁽¹⁾	—		—		—		—		—		—		1		—		1
Total home equity	3		27		48		79		49		1,001		9,876		1,458		12,541
Automobile
800+	550		924		521		412		255		131		—		—		2,793
740-799	740		1,218		679		466		261		124		—		—		3,488
680-739	667		1,126		600		384		209		98		—		—		3,084
620-679	332		646		342		215		123		64		—		—		1,722
<620	52		268		231		186		121		69		—		—		927
No FICO available⁽¹⁾	2		—		—		—		—		12		—		—		14
Total automobile	2,343		4,182		2,373		1,663		969		498		—		—		12,028
Education
800+	651		1,165		773		751		601		811		—		—		4,752
740-799	820		1,199		627		443		314		475		—		—		3,878
680-739	267		424		231		163		117		258		—		—		1,460
620-679	20		59		46		38		34		119		—		—		316
<620	1		9		15		16		13		67		—		—		121
No FICO available⁽¹⁾	—		—		—		—		—		64		—		—		64
Total education	1,759		2,856		1,692		1,411		1,079		1,794		—		—		10,591
Other retail
800+	239		534		209		87		20		54		293		—		1,436
740-799	339		726		268		116		28		39		613		2		2,131
680-739	266		500		178		74		16		18		579		6		1,637
620-679	142		204		66		24		4		8		196		7		651
<620	13		60		34		12		2		4		95		10		230
No FICO available⁽¹⁾	39		1		—		—		—		—		251		2		293
Total other retail	1,038		2,025		755		313		70		123		2,027		27		6,378
Retail
800+	2,509		4,651		2,393		2,747		2,868		3,618		4,624		379		23,789
740-799	3,474		4,744		2,101		1,707		1,466		1,913		3,777		347		19,529
680-739	1,587		2,512		1,257		859		678		1,143		2,309		310		10,655
620-679	540		1,017		504		355		261		581		676		210		4,144
<620	67		362		327		295		211		514		265		237		2,278
No FICO available⁽¹⁾	44		2		—		—		—		88		252		2		388
Total retail		$8,221		$13,288		$6,582		$5,963		$5,484		$7,857		$11,903		$1,485		$60,783

⁽¹⁾ Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Citizens Financial Group, Inc. | 64

Nonaccrual and Past Due Assets

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:



	As of June 30, 2020						As of December 31, 2019
(in millions)	Nonaccrual loans and leases		90+ days past due and accruing		Nonaccrual with no related ACL		Nonaccrual loans and leases
Commercial		$366		$33		$40		$240
Commercial real estate	61		—		6		2
Leases	79		—		—		3
Total commercial loans and leases	506		33		46		245
Residential mortgages	112		13		54		93
Home equity	254		—		86		246
Automobile	67		—		18		67
Education	18		2		4		18
Other retail	33		7		—		34
Total retail	484		22		162		458
Total loans and leases		$990		$55		$208		$703

Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.

The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:



	June 30, 2020										December 31, 2019
	Days Past Due										Days Past Due
(in millions)	Current-29		30-59		60-89		90 or More		Total		Current-29		30-59		60-89		90 or More		Total
Commercial		$47,768		$60		$30		$159		$48,017		$41,340		$45		$27		$67		$41,479
Commercial real estate	14,340		92		52		1		14,485		13,520		1		1		—		13,522
Leases	2,347		5		12		64		2,428		2,498		37		—		2		2,537
Total commercial loans and leases	64,455		157		94		224		64,930		57,358		83		28		69		57,538
Residential mortgages	19,044		65		33		103		19,245		18,947		35		17		84		19,083
Home equity	12,212		71		41		217		12,541		12,834		91		40		189		13,154
Automobile	11,784		162		66		16		12,028		11,788		227		81		24		12,120
Education	10,548		25		12		6		10,591		10,290		30		15		12		10,347
Other retail	6,285		31		25		37		6,378		6,729		45		31		41		6,846
Total retail loans	59,873		354		177		379		60,783		60,588		428		184		350		61,550
Total		$124,328		$511		$271		$603		$125,713		$117,946		$511		$212		$419		$119,088

The Company estimates expected credit losses based on the fair value of collateral for collateralized loans that management believes will not be paid under the terms of the original loan contract. These loans are considered to be collateral dependent, and the estimated credit loss is calculated as the difference between the loan’s amortized cost basis and the fair value of the collateral as of each evaluation date.

Collateral values for residential mortgage and home equity loans are based on refreshed valuations which are updated at least every 90 days less estimated costs to sell. At June 30, 2020 and December 31, 2019, the Company had collateral-dependent residential mortgage and home equity loans totaling $405 million and $227 million, respectively.

For collateral-dependent commercial loans, the ACL is individually assessed based on the fair value of the collateral. Various types of collateral are used, including real estate, inventory, equipment, accounts receivable, securities and cash, among others. For commercial real estate loans, collateral values are generally based on

Citizens Financial Group, Inc. | 65

appraisals which are updated based on management judgment under the specific circumstances on a case-by-case basis. At June 30, 2020 and December 31, 2019, the Company had collateral-dependent commercial loans totaling $213 million and $85 million, respectively.

The amortized cost basis of mortgage loans collateralized by residential real estate property for which formal foreclosure proceedings were in process was $135 million and $152 million as of June 30, 2020 and December 31, 2019, respectively.

Troubled Debt Restructurings

TDR is the classification given to a loan that has been restructured in a manner that grants a concession to a borrower experiencing financial hardship that the Company would not otherwise make. Citizens implemented various retail and commercial loan modification programs to provide borrowers relief from the economic impacts of COVID-19. The CARES Act and bank regulatory agencies provided guidance stating certain loan modifications to borrowers experiencing financial distress as a result of COVID-19 may not be accounted for as TDRs under U.S. GAAP. In accordance with the CARES Act, Citizens has elected to not apply TDR classification to any COVID-19 related loan modifications performed after March 1, 2020 to borrowers who were current as of December 31, 2019. In addition, for loans modified in response to the COVID-19 pandemic that are not eligible for relief from TDR classification under the CARES Act, the Company elected to apply the guidance issued by the bank regulatory agencies. Under this guidance deferral of principal and interest for up to six months to borrowers who were current as of March 1, 2020 and impacted by COVID-19 are not classified as TDRs.

For loan modifications that include a payment deferral and are not TDRs, the borrower’s past due and nonaccrual status will not be impacted during the deferral period. Interest income will continue to be recognized over the contractual life of the loan. The following table summarizes TDRs by class and total unfunded commitments:



(in millions)	June 30, 2020		December 31, 2019
Commercial		$265		$297
Retail	700		667
Unfunded commitments related to TDRs	52		42

The following tables below summarize how loans were modified during the six months ended June 30, 2020 and 2019. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.



	Three Months Ended June 30, 2020
	Primary Modification Types
	Interest Rate Reduction⁽¹⁾			Maturity Extension⁽²⁾			Other⁽³⁾
(dollars in millions)	Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment
Commercial	—		$—	4		$3	15		$53
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		4	3		15	53
Residential mortgages	54	11		71	14		20	3
Home equity	27	2		49	4		190	11
Automobile	36	—		1	—		910	15
Education	—	—		—	—		142	4
Other retail	645	3		—	—		65	1
Total retail loans	762	16		121	18		1,327	34
Total	762		$16	125		$21	1,342		$87

Citizens Financial Group, Inc. | 66



	Three Months Ended June 30, 2019
	Primary Modification Types
	Interest Rate Reduction⁽¹⁾			Maturity Extension⁽²⁾			Other⁽³⁾
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	1		$—	7		$—	6		$47
Commercial real estate	—	—		1	—		—	—
Total commercial loans	1	—		8	—		6	47
Residential mortgages	9	2		10	1		32	5
Home equity	49	5		15	3		100	6
Automobile	40	1		7	—		335	5
Education	—	—		—	—		13	1
Other retail	941	5		—	—		143	—
Total retail loans	1,039	13		32	4		623	17
Total	1,040		$13	40		$4	629		$64



	Six Months Ended June 30, 2020
	Primary Modification Types
	Interest Rate Reduction⁽¹⁾			Maturity Extension⁽²⁾			Other⁽³⁾
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	—		$—	6		$3	32		$94
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		6	3		32	94
Residential mortgages	92	17		108	21		41	7
Home equity	73	6		55	4		261	15
Automobile	83	1		1	—		1,093	17
Education	—	—		—	—		233	6
Other retail	1,506	7		—	—		177	2
Total retail loans	1,754	31		164	25		1,805	47
Total	1,754		$31	170		$28	1,837		$141



	Six Months Ended June 30, 2019
	Primary Modification Types
	Interest Rate Reduction⁽¹⁾			Maturity Extension⁽²⁾			Other⁽³⁾
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	1		$—	12		$1	18		$87
Commercial real estate	—	—		1	—		—	—
Total commercial loans	1	—		13	1		18	87
Residential mortgages	13	4		21	3		62	9
Home equity	85	9		50	9		238	15
Automobile	65	1		12	—		624	9
Education	—	—		—	—		80	3
Other retail	1,557	9		—	—		144	—
Total retail loans	1,720	23		83	12		1,148	36
Total	1,721		$23	96		$13	1,166		$123

⁽¹⁾ Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

⁽²⁾ Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

⁽³⁾ Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

The net change to ALLL resulting from modification of loans for the three months ended June 30, 2020 and 2019 was $5 million and $2 million, respectively. The net change to ALLL resulting from modifications of loans for the six months ended June 30, 2020 and 2019 was $9 million and $4 million, respectively. Charge-offs may also be

Citizens Financial Group, Inc. | 67

recorded on TDRs. Citizens recorded $4 million and $1 million of charge-offs resulting from modification of loans in the three months ended June 30, 2020 and 2019, respectively. Citizens recorded $6 million and $2 million for the six months ended June 30, 2020 and 2019, respectively.

A payment default refers to a loan that becomes 90 days or more past due under the modified terms. Loan data includes loans meeting the criteria that were paid off in full, charged off, or sold prior to June 30, 2020 and 2019. For commercial loans, recorded investment in TDRs that defaulted within 12 months of their modification date for the three months ended June 30, 2020 and 2019 were $26 million and $1 million, respectively, and $39 million and $1 million in the six months ended June 30, 2020 and 2019. For retail loans, there were $14 million and $10 million of loans which defaulted within their restructuring date for the three months ended June 30, 2020 and 2019, respectively, and $25 million and $19 million of loans which defaulted within 12 months of their restructuring date for the six months ended June 30, 2020 and 2019, respectively.

Concentrations of Credit Risk

As of June 30, 2020, under the Company’s COVID-19-related forbearance and other customer accommodation programs that are guided by the CARES Act as well as banking regulator interagency guidance, Citizens deferred payments on approximately $3.5 billion, or 6%, of the retail portfolio. Further, the Company is working with its commercial customers seeking flexibility on loan terms and conditions. The vast majority of these retail deferrals or commercial modifications are not classified as TDRs.

Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of June 30, 2020 and December 31, 2019, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial loan or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction.

Certain loan products, including residential mortgages, home equity loans and lines of credit, and credit cards, have contractual features that may increase credit exposure to the Company in the event of an increase in interest rates or a decline in housing values. These products include loans that exceed 90% of the value of the underlying collateral (high LTV loans), interest-only and negative amortization residential mortgages, and loans with low introductory rates. The following tables present balances of loans with these characteristics:



	June 30, 2020
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$456		$104		$—		$560
Interest-only/negative amortization	2,324		—		—		2,324
Low introductory rate	—		—		208		208
Multiple characteristics and other	3		—		—		3
Total		$2,783		$104		$208		$3,095



	December 31, 2019
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$402		$151		$—		$553
Interest-only/negative amortization	2,043		—		—		2,043
Low introductory rate	—		—		235		235
Total		$2,445		$151		$235		$2,831

NOTE 5 - MORTGAGE BANKING

The Company sells residential mortgages to GSEs and other parties, who may issue securities backed by pools of such loans. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company is obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.

Citizens Financial Group, Inc. | 68

The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020		2019
Cash proceeds from residential mortgage loans sold with servicing retained		$8,797		$4,229		$14,164		$7,148
Gain on sales ⁽¹⁾	283		55		426		92
Contractually specified servicing, late and other ancillary fees⁽¹⁾	55		51		113		99

⁽¹⁾ Reported in mortgage banking fees on the Consolidated Statements of Operations.

Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method. Under the fair value method, MSRs are recorded at fair value at each reporting date with any changes in fair value during the period recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of the related residential mortgage loans was $79.9 billion and $77.5 billion as of June 30, 2020 and December 31, 2019, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.

The following table summarizes changes in MSRs recorded using the fair value method:



	As of and for the Three Months Ended June 30,						As of and for the Six Months Ended June 30,
(in millions)	2020			2019			2020			2019
Fair value as of beginning of the period		$577			$563			$642			$600
Transfers upon election of fair value method	—			—			190			—
Fair value as of beginning of the period, adjusted	577			563			832			600
Amounts capitalized	86			57			153			92
Changes in unpaid principal balance during the period ⁽¹⁾	(46		)	(31		)	(86		)	(57		)
Changes in fair value during the period ⁽²⁾	(49		)	(58		)	(331		)	(104		)
Fair value at end of the period		$568			$531			$568			$531

⁽¹⁾ Represents changes in value due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii)

loans that paid off during the period.

⁽²⁾ Represents changes in value primarily due to market driven changes in interest rates and prepayment speeds.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.

Citizens Financial Group, Inc. | 69

The sensitivity analysis below presents the impact to current fair value of an immediate 50 basis point and 100 basis point adverse change in key economic assumptions and the decline in fair value if the respective adverse change was realized. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.



	June 30, 2020			December 31, 2019
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)	Actual	Decline in fair value due to		Actual	Decline in fair value due to
Fair value	$568	50 bps adverse change	100 bps adverse change	$642	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	3.7	50 bps adverse change	100 bps adverse change	5.5	50 bps adverse change	100 bps adverse change
Weighted average constant prepayment rate	21.0%	$109	$145	13.9%	$116	$222
Weighted average option adjusted spread	621 bps	9	19	440 bps	12	25

Citizens accounts for derivatives in its mortgage banking operations at fair value on the Consolidated Balance Sheets as derivative assets or derivative liabilities, depending on whether the derivative had a positive (asset) or negative (liability) fair value as of the balance sheet date. The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 9 for additional information.

NOTE 6 - GOODWILL

Goodwill is the purchase premium associated with the acquisition of a business and is assigned to the Company’s reporting units at the acquisition date. A reporting unit is a business operating segment or a component of a business operating segment. Citizens has identified and assigned goodwill to two reporting units - Consumer Banking and Commercial Banking - based upon reviews of the structure of the Company’s executive team and supporting functions, resource allocations and financial reporting processes. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or organically grown, are available to support the value of the goodwill.

Goodwill is not amortized, but is subject to annual impairment tests. Citizens reviews goodwill for impairment annually as of October 31^st and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. The Company has the option of performing a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. If it is more likely than not that the fair value exceeds the carrying value, then no further testing is necessary; otherwise, Citizens must perform a quantitative assessment of goodwill.

Citizens may elect to bypass the qualitative assessment and perform a quantitative assessment. The quantitative assessment, used to identify potential impairment, involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, applicable goodwill is deemed to be not impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds its fair value, an impairment charge is recorded for the excess. The impairment loss recognized cannot exceed the amount of goodwill assigned to the reporting unit, and the loss establishes a new basis in the goodwill. Subsequent reversal of goodwill impairment losses is not permitted.

Under the quantitative impairment assessment, the fair values of the Company’s reporting units are determined using a combination of income and market-based approaches. Citizens relies on the income approach (discounted cash flow method) for determining fair value. Market and transaction approaches are used as benchmarks only to corroborate the value determined by the discounted cash flow method. Citizens relies on several assumptions when estimating the fair value of its reporting units using the discounted cash flow method. These assumptions include the discount rate, as well as projected loan loss, income tax and capital retention rates.

Discount rates are estimated based on the Capital Asset Pricing Model, which considers the risk-free interest rate, market risk premium, beta, and size premium adjustments specific to a particular reporting unit. The discount rates are also calibrated on the assessment of the risks related to the projected cash flows of each reporting unit. Cash flow projections include estimates for projected loan loss, income tax and capital retention rates. Multi-year financial forecasts are developed for each reporting unit by considering several key business drivers such as new

Citizens Financial Group, Inc. | 70

business initiatives, customer retention standards, market share changes, anticipated loan and deposit growth, forward interest rates, historical performance, and industry and economic trends, among other considerations. The long-term growth rate used in determining the terminal value of each reporting unit is estimated based on management’s assessment of the minimum expected terminal growth rate of each reporting unit, as well as broader economic considerations such as GDP and inflation.

In 2020, economic conditions deteriorated significantly with the spread of the COVID-19 pandemic. The outbreak resulted in social distancing requirements throughout the world, severely restricting the economy. In response to the crisis, the Federal Reserve lowered the Federal Funds rate in March 2020 to close to zero. Additionally, the U.S. government initiated numerous measures to support the economy, including the CARES Act. Given the current macroeconomic environment, Citizens assessed whether it was more likely than not that the fair value of its reporting units was less than carrying value as of June 30, 2020. Impairment indicators evaluated included economic conditions, including projections of the duration of current conditions and timing of a potential recovery; industry and market considerations; government intervention and regulatory updates; the impact of recent events to financial performance and cost factors of the reporting units; performance of the Company’s stock; and other relevant events. Citizens further considered the amount by which fair value exceeded book value for each unit in the most recent quantitative analysis and sensitivities performed. At the conclusion of the assessment, the Company determined that it was more likely than not that the fair value of each reporting unit exceeded its carrying value as of June 30, 2020.

The interim assessment of goodwill impairment included evaluation of various factors that continue to rapidly evolve and for which significant uncertainty remains, including future growth rates and operating margins, the impact of the COVID-19 pandemic to the economy and ongoing government intervention to mitigate that impact. Further weakening in the economic environment, such as continued decline in the performance of the reporting units or other factors, could cause the fair value of one or more of the reporting units to fall below their carrying value, resulting in a goodwill impairment charge. Additionally, new legislative or regulatory changes not anticipated in management's expectations may cause the fair value of one or more of the reporting units to fall below the carrying value, resulting in a goodwill impairment charge. Any impairment charge would not affect the Company’s regulatory capital ratios, tangible common equity ratio or liquidity position.

The change in the carrying value of goodwill for the six months ended June 30, 2020 is presented below:



(in millions)	Consumer Banking		Commercial Banking		Total
Balance at December 31, 2019		$2,258		$4,786		$7,044
Business acquisitions	—		6		6
Balance at June 30, 2020		$2,258		$4,792		$7,050

Accumulated impairment losses related to the Consumer Banking reporting unit totaled $5.9 billion at June 30, 2020 and December 31, 2019. The accumulated impairment losses related to the Commercial Banking reporting unit totaled $50 million at June 30, 2020 and December 31, 2019. No impairment was recorded for the three and six months ended June 30, 2020 or 2019.

NOTE 7 - VARIABLE INTEREST ENTITIES

Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its equity investment and outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below:



(in millions)	June 30, 2020		December 31, 2019
Lending to special purpose entities included in loans and leases		$1,499		$1,101
LIHTC investment included in other assets	1,469		1,401
LIHTC unfunded commitments included in other liabilities	754		716
Renewable energy investments included in other assets	414		355

Citizens Financial Group, Inc. | 71

Lending to Special Purpose Entities

Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of June 30, 2020 and December 31, 2019, the lending facilities had aggregate unpaid principal balances of $1.5 billion and $1.1 billion, respectively, and undrawn commitments to extend credit of $1.0 billion and $1.2 billion, respectively.

Low Income Housing Tax Credit Partnerships

The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Citizens is therefore not the primary beneficiary of any LIHTC partnerships. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received are reported as a reduction of income tax expense (or an increase to income tax benefit) related to these transactions.

The following table presents other information related to the Company’s affordable housing tax credit investments:



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020		2019
Tax credits included in income tax expense		$39		$34		$80		$69
Amortization expense included in income tax expense	42		35		85		72
Other tax benefits included in income tax expense	10		8		20		16

No LIHTC investment impairment losses were recognized for the three and six months ended June 30, 2020 and 2019, respectively.

Renewable Energy Entities

The Company’s investments in renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and therefore is not the primary beneficiary of any renewable energy entities. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

NOTE 8 - BORROWED FUNDS

Short-term borrowed funds

Short-term borrowed funds were $255 million and $274 million as of June 30, 2020 and December 31, 2019, respectively.

Citizens Financial Group, Inc. | 72

Long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:



(in millions)	June 30, 2020		December 31, 2019
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021		$350		$349
4.150% fixed-rate subordinated debt, due September 2022	349		348
3.750% fixed-rate subordinated debt, due July 2024	250		250
4.023% fixed-rate subordinated debt, due October 2024	42		42
4.350% fixed-rate subordinated debt, due August 2025	249		249
4.300% fixed-rate subordinated debt, due December 2025	750		750
2.850% fixed-rate senior unsecured notes, due July 2026	497		496
2.500% fixed-rate senior unsecured notes, due February 2030	297		—
3.250% fixed-rate senior unsecured notes, due April 2030	744		—
CBNA’s Global Note Program:
2.250% senior unsecured notes, due March 2020	—		700
2.678% floating-rate senior unsecured notes, due March 2020 ⁽¹⁾	—		300
2.217% floating-rate senior unsecured notes, due May 2020 ⁽¹⁾	—		250
2.200% senior unsecured notes, due May 2020	—		500
2.250% senior unsecured notes, due October 2020	753		750
2.550% senior unsecured notes, due May 2021	1,006		991
3.250% senior unsecured notes, due February 2022	723		711
1.144% floating-rate senior unsecured notes, due February 2022 ⁽¹⁾	299		299
1.170% floating-rate senior unsecured notes, due May 2022 ⁽¹⁾	250		250
2.650% senior unsecured notes, due May 2022	514		501
3.700% senior unsecured notes, due March 2023	533		515
1.256% floating-rate senior unsecured notes, due March 2023 ⁽¹⁾	249		249
2.250% senior unsecured notes, due April 2025	746		—
3.750% senior unsecured notes, due February 2026	558		521
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 1.599% weighted average rate, due through 2038	6		5,008
Other	37		18
Total long-term borrowed funds		$9,202		$14,047

⁽¹⁾Rate disclosed reflects the floating rate as of June 30, 2020 or final rate, as applicable.

The Parent Company’s long-term borrowed funds as of June 30, 2020 and December 31, 2019 included principal balances of $3.5 billion and $2.5 billion, respectively, and unamortized deferred issuance costs and/or discounts of ($14) million and ($8) million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of June 30, 2020 and December 31, 2019 included principal balances of $5.5 billion and $11.5 billion, respectively, with unamortized deferred issuance costs and/or discounts of ($14) million and ($13) million, respectively, and hedging basis adjustments of $145 million and $50 million, respectively. See Note 9 for further information about the Company’s hedging of certain long-term borrowed funds.

Advances, lines of credit, and letters of credit from the FHLB are collateralized by pledged mortgages and pledged securities at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $4.0 billion and $9.8 billion at June 30, 2020 and December 31, 2019, respectively. The Company’s available FHLB borrowing capacity was $13.0 billion and $7.2 billion at June 30, 2020 and December 31, 2019, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At June 30, 2020, the Company’s unused secured borrowing capacity was approximately $61.8 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.

Citizens Financial Group, Inc. | 73

The following table presents a summary of maturities for the Company’s long-term borrowed funds at June 30, 2020:



(in millions)	Parent Company		CBNA and Other Subsidiaries		Consolidated
Year
2020		$—		$756		$756
2021	350		1,014		1,364
2022	349		1,796		2,145
2023	—		783		783
2024	292		—		292
2025 and thereafter	2,537		1,325		3,862
Total		$3,528		$5,674		$9,202

NOTE 9 - DERIVATIVES

In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes.

The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 19 in the Company’s 2019 Form 10-K.

Derivative assets and derivative liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement.

The following table presents derivative instruments included on the Consolidated Balance Sheets:



	June 30, 2020								December 31, 2019
(in millions)	Notional Amount⁽¹⁾		Derivative Assets			Derivative Liabilities			Notional Amount⁽¹⁾		Derivative Assets			Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts		$28,300		$2			$1			$29,846		$1			$—
Derivatives not designated as hedging instruments:
Interest rate contracts	154,654		1,903			250			142,386		772			133
Foreign exchange contracts	16,032		299			261			15,101		174			166
TBA contracts	12,156		18			47			—		—			—
Other contracts	6,746		230			56			6,868		37			23
Total derivatives not designated as hedging instruments			2,450			614					983			322
Gross derivative fair values			2,452			615					984			322
Less: Gross amounts offset in the Consolidated Balance Sheets ⁽²⁾			(222		)	(222		)			(107		)	(107		)
Less: Cash collateral applied ⁽²⁾			(161		)	(195		)			(70		)	(95		)
Total net derivative fair values presented in the Consolidated Balance Sheets				$2,069			$198					$807			$120

⁽¹⁾The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged. Therefore, notional amounts should not be taken as the measure of credit or market risk, as they do not measure the true economic risk of these contracts.

⁽²⁾Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions.

Citizens Financial Group, Inc. | 74

The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:

Derivatives Designated As Hedging Instruments

The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.

Fair Value Hedges

In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur.

Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings and AFS debt securities. In March 2020 the fair value hedge of certain fixed rate residential mortgages was terminated due to a portion of the hedged item being sold. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar pre-payable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.

The following table presents the change in fair value of interest rate contracts, designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:



	Three Months Ended June 30,						Six Months Ended June 30,
(in millions)	2020			2019			2020			2019			Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds		$5			$64			$98			$104		Interest expense - borrowed funds
Hedged long-term debt attributable to the risk being hedged	(3		)	(64		)	(95		)	(103		)	Interest expense - borrowed funds
Interest rate swaps hedging fixed rate loans	—			(16		)	17			(16		)	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—			16			(17		)	16			Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	(14		)	—			(121		)	—			Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	14			—			121			—			Interest income - investment securities

Citizens Financial Group, Inc. | 75

The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:



	June 30, 2020				December 31, 2019
(in millions)	Debt securities available for sale⁽¹⁾		Long-term borrowed funds		Debt securities available for sale⁽¹⁾			Residential mortgages		Long-term borrowed funds
Carrying amount of hedged assets		$13,794		$—		$15,798			$976		$—
Carrying amount of hedged liabilities	—		4,087		—			—		4,689
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	114		145		(8		)	17		50

⁽¹⁾The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with a carrying value of $13.8 billion and $15.8 billion at June 30, 2020 and December 31, 2019, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Cash Flow Hedges

In a cash flow hedge, the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from OCI to current period earnings (interest income or interest expense) in the same period that the hedged item affects earnings.

Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating rate assets and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are $4 million in pre-tax net gains on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to June 30, 2020.

During the three and six months ended June 30, 2020 and 2019, there were no gains or losses reclassified from OCI to current period earnings (other income) related to the discontinuance of a cash flow hedge where it became probable that the original forecasted transaction would no longer occur by the end of the originally specified time period.

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:



	Three Months Ended June 30,						Six Months Ended June 30,
(in millions)	2020			2019			2020			2019
Amount of pre-tax net (losses) gains recognized in OCI		($11	)		$91			$118			$143
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	55			(20		)	60			(40		)
Amount of pre-tax net (losses) gains reclassified from OCI into interest expense	(10		)	1			(11		)	1

Derivatives Not Designated As Hedging Instruments

Economic Hedges

The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate and foreign exchange derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSR asset.

Citizens Financial Group, Inc. | 76

The following table presents the effect of economic hedges on noninterest income:



	Amounts Recognized in Noninterest Income for the
	Three Months Ended June 30,						Six Months Ended June 30,						Affected Line Item in the Consolidated Statements of Operations
(in millions)	2020			2019			2020			2019
Economic hedge type:
Customer interest rate contracts		$180			$425			$1,269			$654		Foreign exchange and interest rate products
Customer foreign exchange contracts	23			(47		)	(7		)	(81		)	Foreign exchange and interest rate products
Derivative transactions to hedge interest rate risk	(161		)	(410		)	(1,246		)	(627		)	Foreign exchange and interest rate products
Derivative transactions to hedge foreign exchange risk	(50		)	54			49			94			Foreign exchange and interest rate products
Residential loan commitments	14			11			154			16			Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	110			(9		)	(19		)	(5		)	Mortgage banking fees
Derivative contracts used to hedge residential MSRs	62			71			333			116			Mortgage banking fees
Other derivative contracts	7			—			(56		)	—			Foreign exchange and interest rate products
Derivative transactions to hedge other derivative risk	(7		)	—			57			—			Foreign exchange and interest rate products
Total		$178			$95			$534			$167

NOTE 10 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:



	As of and for the Three Months Ended June 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at April 1, 2019		($89	)		($244	)		($460	)		($793	)
Other comprehensive income before reclassifications	68			221			—			289
Other-than-temporary impairment not recognized in earnings on debt securities	—			1			—			1
Amounts reclassified to the Consolidated Statements of Operations	15			(3		)	3			15
Net other comprehensive income	83			219			3			305
Balance at June 30, 2019		($6	)		($25	)		($457	)		($488	)
Balance at April 1, 2020		$96			$401			($412	)		$85
Other comprehensive (loss) income before reclassifications	(8		)	49			—			41
Amounts reclassified to the Consolidated Statements of Operations	(34		)	(2		)	4			(32		)
Net other comprehensive (loss) income	(42		)	47			4			9
Balance at June 30, 2020		$54			$448			($408	)		$94
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

Citizens Financial Group, Inc. | 77



	As of and for the Six Months Ended June 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at January 1, 2019		($143	)		($490	)		($463	)		($1,096	)
Other comprehensive income before reclassifications	107			467			—			574
Other-than-temporary impairment not recognized in earnings on debt securities	—			1			—			1
Amounts reclassified to the Consolidated Statements of Operations	30			(8		)	6			28
Net other comprehensive income	137			460			6			603
Cumulative effect of change in accounting principle	—			5			—			5
Balance at June 30, 2019		($6	)		($25	)		($457	)		($488	)
Balance at January 1, 2020		$3			$1			($415	)		($411	)
Other comprehensive income before reclassifications	88			449			—			537
Amounts reclassified to the Consolidated Statements of Operations	(37		)	(2		)	7			(32		)
Net other comprehensive income	51			447			7			505
Balance at June 30, 2020		$54			$448			($408	)		$94
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

NOTE 11 - STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes the Company’s preferred stock:



			June 30, 2020			December 31, 2019
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	⁽¹⁾	300,000	⁽²⁾	293	300,000	293
Series E	1,000	⁽¹⁾	450,000	⁽³⁾	437	450,000	437
Series F	1,000		400,000		395	—	—
Total			2,000,000		$1,965	1,600,000	$1,570

⁽¹⁾Equivalent to $25 per depositary share.

⁽²⁾Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

⁽³⁾Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

On June 4, 2020, the Company issued $400 million, or 400,000 shares, of 5.650% fixed-rate reset non-cumulative perpetual Series F Preferred Stock, par value of $25.00 per share with a liquidation preference of $1,000 per share (the “Series F Preferred Stock”). As a result of this issuance, the Company received net proceeds of $395 million after the underwriting discount and other expenses. The Series F Preferred Stock has no stated maturity and will not be subject to any sinking fund or other obligation of the Company. Dividends, if declared, will accrue and be payable quarterly, in arrears, at a rate equal to 5.650% from the date of issuance to, but excluding, October 6, 2025, and from and including October 6, 2025, for each dividend reset period, at a rate equal to the five-year U.S. treasury rate as of the most recent reset dividend determination date, plus 5.313% per annum. The Series F Preferred Stock is redeemable at the Company’s option, in whole or in part, on any dividend payment date, on or after October 6, 2025 or, in whole but not in part, at any time within the 90 days following a regulatory capital treatment event at a redemption price equal to $1,000 per share, plus any declared and unpaid dividends. The Company may not redeem shares of the Series F Preferred Stock without obtaining the prior approval of the FRB if then required under applicable capital guidelines. Except in certain limited circumstances, the Series F Preferred Stock does not have any voting rights.

Citizens Financial Group, Inc. | 78

For further detail regarding the terms and conditions of the Company’s preferred stock see Note 16 to the Company’s Consolidated Financial Statements in the 2019 Form 10-K.

Dividends

The following table provides information related to dividends per share and in the aggregate, declared and paid, for each type of stock issued and outstanding:



	Three Months Ended June 30, 2020						Three Months Ended June 30, 2019
(in millions, except per share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$0.39		$168		$168		$0.32		$148		$148
Preferred stock
Series A		$13.48		$3		$7		$—		$—		$7
Series B	30.00		9		—		30.00		9		—
Series C	15.94		5		5		15.94		4		5
Series D	15.88		5		5		15.88		5		3
Series E	12.50		6		5		—		—		—
Total preferred stock				$28		$22				$18		$15



	Six Months Ended June 30, 2020						Six Months Ended June 30, 2019
(in millions, except per share and share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$0.78		$336		$336		$0.64		$297		$297
Preferred stock
Series A		$40.98		$10		$7		$27.50		$7		$7
Series B	30.00		9		9		30.00		9		11
Series C	31.88		10		10		31.88		9		9
Series D	31.75		10		10		27.70		8		3
Series E	25.00		11		9		—		—		—
Total preferred stock				$50		$45				$33		$30

Treasury Stock

During the six months ended June 30, 2020, the Company repurchased $270 million, or 7,548,655 shares, of its outstanding common stock, which are held in treasury stock.

NOTE 12 - COMMITMENTS AND CONTINGENCIES

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2019 Form 10-K.



(in millions)	June 30, 2020		December 31, 2019
Commitments to extend credit		$69,015		$72,743
Letters of credit	2,073		2,190
Risk participation agreements	109		37
Loans sold with recourse	48		37
Marketing rights	31		33
Total		$71,276		$75,040

Commitments to Extend Credit

Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

The Company’s commercial loan trading desk provides ongoing secondary market support and liquidity to

Citizens Financial Group, Inc. | 79

its clients. Unsettled loan trades (e.g., loan purchase contracts) represent firm commitments to purchase or sell loans from / to a third party at an agreed-upon price. Principal amounts associated with unsettled commercial loan trades are off-balance sheet commitments until delivery of the loans has taken place. The principal balances of unsettled commercial loan trade purchases and sales were $75 million and $144 million, respectively, at June 30, 2020 and $183 million and $236 million, respectively, at December 31, 2019.

Letters of Credit

Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Standby letters of credit, both financial and performance, are issued by the Company for its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments, net of the value of collateral held. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of reserves for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.

Other Commitments

Citizens has additional off-balance sheet arrangements that are summarized below:


•	Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.

•

Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.

•

Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over 87 counterparties. RPAs generally have terms ranging from one year to five years; however, certain outstanding agreements have terms as long as nine years.

Contingencies

The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, mortgage-related issues, and mis-selling of certain products. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.

Citizens Financial Group, Inc. | 80

Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

NOTE 13 - FAIR VALUE MEASUREMENTS

Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.

Fair Value Option

Citizens elected to account for residential mortgage LHFS and certain commercial and commercial real estate LHFS at fair value.



	June 30, 2020							December 31, 2019
(in millions)	Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Less Aggregate Unpaid Principal			Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Less Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value		$3,449		$3,267		$182			$1,778		$1,727		$51
Commercial and commercial real estate loans held for sale, at fair value	182		203		(21		)	168		175		(7		)

For more information on the election of the fair value option for these assets see Note 19 in the Company’s 2019 Form 10-K.

The following table presents the changes in fair value for assets where the Company has elected the fair value option:



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020			2019		Affected Line Item in the Consolidated Statements of Operations
Residential mortgage loans held for sale, at fair value		$45		$10		$103			$9	Mortgage banking fees
Commercial and commercial real estate loans held for sale, at fair value	12		1		(8		)	4		Capital market fees

Recurring Fair Value Measurements

Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 19 in the Company’s 2019 Form 10-K.

Forward commitments to sell to-be-announced mortgage securities

The fair value of TBAs is estimated using observable prices of similar loan pools that transact in the marketplace, as well as sector curves and benchmarking techniques. Therefore, the Company classifies TBAs in Level 2 of the fair value hierarchy given the observable market inputs.

Citizens Financial Group, Inc. | 81

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at June 30, 2020:



(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$22,129		$—		$22,129		$—
State and political subdivisions	4		—		4		—
U.S. Treasury and other	11		11		—		—
Total debt securities available for sale	22,144		11		22,133		—
Loans held for sale, at fair value:
Residential loans held for sale	3,449		—		3,449		—
Commercial loans held for sale	182		—		182		—
Total loans held for sale, at fair value	3,631		—		3,631		—
Mortgage servicing rights	568		—		—		568
Derivative assets:
Interest rate contracts	1,905		—		1,905		—
Foreign exchange contracts	299		—		299		—
TBA contracts	18		—		18		—
Other contracts	230		—		57		173
Total derivative assets	2,452		—		2,279		173
Equity securities, at fair value:
Money market mutual fund investments	50		50		—		—
Total equity securities, at fair value	50		50		—		—
Total assets		$28,845		$61		$28,043		$741
Derivative liabilities:
Interest rate contracts		$251		$—		$251		$—
Foreign exchange contracts	261		—		261		—
TBA contracts	47		—		47		—
Other contracts	56		—		56		—
Total derivative liabilities	615		—		615		—
Total liabilities		$615		$—		$615		$—

Citizens Financial Group, Inc. | 82

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at December 31, 2019:



(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$20,537		$—		$20,537		$—
State and political subdivisions	5		—		5		—
U.S. Treasury and other	71		71		—		—
Total debt securities available for sale	20,613		71		20,542		—
Loans held for sale, at fair value:
Residential loans held for sale	1,778		—		1,778		—
Commercial loans held for sale	168		—		168		—
Total loans held for sale, at fair value	1,946		—		1,946		—
Mortgage servicing rights	642		—		—		642
Derivative assets:
Interest rate contracts	773		—		773		—
Foreign exchange contracts	174		—		174		—
Other contracts	37		—		18		19
Total derivative assets	984		—		965		19
Equity securities, at fair value:
Money market mutual fund investments	47		47		—		—
Total equity securities, at fair value	47		47		—		—
Total assets		$24,232		$118		$23,453		$661
Derivative liabilities:
Interest rate contracts		$133		$—		$133		$—
Foreign exchange contracts	166		—		166		—
Other contracts	23		—		23		—
Total derivative liabilities	322		—		322		—
Total liabilities		$322		$—		$322		$—

Citizens Financial Group, Inc. | 83

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:



	Three Months Ended June 30, 2020						Six Months Ended June 30, 2020
(in millions)	Mortgage Servicing Rights			Other Derivative Contracts			Mortgage Servicing Rights			Other Derivative Contracts
Beginning balance		$577			$143			$642			$19
Transfers upon election of fair value method	—			—			190			—
Beginning balance, adjusted	577			143			832			19
Purchases	—			—			—			—
Issuances	86			234			153			405
Settlements ⁽¹⁾	(46		)	(344		)	(86		)	(420		)
Changes in fair value during the period recognized in earnings ⁽²⁾	(49		)	140			(331		)	169
Ending balance		$568			$173			$568			$173



	Three Months Ended June 30, 2019						Six Months Ended June 30, 2019
(in millions)	Mortgage Servicing Rights			Other Derivative Contracts			Mortgage Servicing Rights			Other Derivative Contracts
Beginning balance		$563			$18			$600			$—
Issuances	57			43			92			43
Settlements ⁽¹⁾	(31		)	(43		)	(57		)	(43		)
Changes in fair value during the period recognized in earnings ⁽²⁾	(58		)	7			(104		)	7
Transfers from Level 2 to Level 3 ⁽³⁾	—			—			—			18
Ending balance		$531			$25			$531			$25

⁽¹⁾ Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

⁽²⁾ Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

⁽³⁾Reflects changes in the significance of unobservable inputs on derivative contracts associated with mortgage origination activities.

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.



	As of June 30, 2020
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	10.48-39.43% CPR (21.0% CPR)
Mortgage servicing rights	Discounted Cash Flow	Option adjusted spread	350-1,123 bps (621 bps)
Other derivative contracts	Internal Model	Pull through rate	32.06-100.00% (78.17%)
Other derivative contracts	Internal Model	MSR value	(57.20)-135.73 bps (88.78 bps)

Nonrecurring Fair Value Measurements

Fair value is also used on a nonrecurring basis to evaluate collateral-dependent loans for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 19 in the Company’s 2019 Form 10-K.

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:



	Three Months Ended June 30,						Six Months Ended June 30,
(in millions)	2020			2019			2020			2019
Collateral-dependent loans		($22	)		($24	)		($44	)		($28	)

Citizens Financial Group, Inc. | 84

The following table presents assets measured at fair value on a nonrecurring basis:



	June 30, 2020								December 31, 2019
(in millions)	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Collateral-dependent loans		$618		$—		$618		$—		$312		$—		$312		$—

The following table presents the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:



	June 30, 2020
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$2,856		$3,009		$—		$—		$2,856		$3,009		$—		$—
Equity securities, at cost	607		607		—		—		607		607		—		—
Other loans held for sale	1,362		1,362		—		—		—		—		1,362		1,362
Loans and leases	125,713		126,701		—		—		618		618		125,095		126,083
Financial liabilities:
Deposits	143,618		143,728		—		—		143,618		143,728		—		—
Federal funds purchased and securities sold under agreements to repurchase	251		251		—		—		251		251		—		—
Other short-term borrowed funds	4		4		—		—		4		4		—		—
Long-term borrowed funds	9,202		8,994		—		—		9,202		8,994		—		—



	December 31, 2019
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$3,202		$3,242		$—		$—		$3,202		$3,242		$—		$—
Equity securities, at cost	807		807		—		—		807		807		—		—
Other loans held for sale	1,384		1,384		—		—		—		—		1,384		1,384
Loans and leases	119,088		119,792		—		—		312		312		118,776		119,480
Financial liabilities:
Deposits	125,313		125,340		—		—		125,313		125,340		—		—
Federal funds purchased and securities sold under agreements to repurchase	265		265		—		—		265		265		—		—
Other short-term borrowed funds	9		9		—		—		9		9		—		—
Long-term borrowed funds	14,047		14,228		—		—		14,047		14,228		—		—

Citizens Financial Group, Inc. | 85

NOTE 14 - NONINTEREST INCOME

Revenues from Contracts with Customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:



	Three Months Ended June 30, 2020						Three Months Ended June 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated ⁽¹⁾		Consumer Banking		Commercial Banking		Consolidated⁽¹⁾
Service charges and fees		$59		$25		$84		$99		$26		$125
Card fees	42		7		49		55		9		64
Capital markets fees	—		48		48		—		53		53
Trust and investment services fees	45		—		45		53		—		53
Other banking fees	—		1		1		—		3		3
Total revenue from contracts with customers		$146		$81		$227		$207		$91		$298



	Six Months Ended June 30, 2020						Six Months Ended June 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated ⁽¹⁾		Consumer Banking		Commercial Banking		Consolidated⁽¹⁾
Service charges and fees		$151		$51		$202		$196		$52		$248
Card fees	87		17		104		105		18		123
Capital markets fees	—		113		113		—		102		102
Trust and investment services fees	98		—		98		100		—		100
Other banking fees	—		4		4		—		5		5
Total revenue from contracts with customers		$336		$185		$521		$401		$177		$578

⁽¹⁾There is no revenue from contracts with customers included in Other non-segment operations.

The Company recognized trailing commissions of $3 million for the three months ended June 30, 2020 and 2019, and $7 million for the six months ended June 30, 2020 and 2019, related to services provided in previous reporting periods. Fees from other investment services are recognized at a point in time upon completion of the service.

Revenue from Other Sources



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020		2019
Bank-owned life insurance		$14		$13		$28		$27

NOTE 15 - OTHER OPERATING EXPENSE

The following table presents the details of other operating expense:



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020		2019
Promotional expense		$27		$28		$51		$55
Other	84		90		171		173
Other operating expense		$111		$118		$222		$228

Citizens Financial Group, Inc. | 86

NOTE 16 - EARNINGS PER SHARE



	Three Months Ended June 30,				Six Months Ended June 30,
(in millions, except share and per share data)	2020		2019		2020		2019
Numerator (basic and diluted):
Net income		$253		$453		$287		$892
Less: Preferred stock dividends	28		18		50		33
Net income available to common stockholders		$225		$435		$237		$859
Denominator:
Weighted-average common shares outstanding - basic	426,613,053		458,154,335		427,165,737		459,426,685
Dilutive common shares: share-based awards	953,867		1,149,889		1,126,843		1,430,850
Weighted-average common shares outstanding - diluted	427,566,920		459,304,224		428,292,580		460,857,535
Earnings per common share:
Basic		$0.53		$0.95		$0.56		$1.87
Diluted ⁽¹⁾	0.53		0.95		0.55		1.86

⁽¹⁾ Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 1,579,361 and 371,627 for the three months ended June 30, 2020 and 2019, respectively, and 1,211,751 and 1,073,431 for the six months ended June 30, 2020 and 2019, respectively.

NOTE 17 - BUSINESS OPERATING SEGMENTS

Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2019 Form 10-K.



	As of and for the Three Months Ended June 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$814		$419		($73	)		$1,160
Noninterest income	428		144		18			590
Total revenue	1,242		563		(55		)	1,750
Noninterest expense	735		213		31			979
Profit (loss) before provision for credit losses	507		350		(86		)	771
Provision for credit losses	80		70		314			464
Income (loss) before income tax expense (benefit)	427		280		(400		)	307
Income tax expense (benefit)	107		59		(112		)	54
Net income (loss)		$320		$221		($288	)		$253
Total average assets		$71,634		$65,280		$42,879			$179,793

Citizens Financial Group, Inc. | 87



	As of and for the Three Months Ended June 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$799		$371		($4	)		$1,166
Noninterest income	277		149		36			462
Total revenue	1,076		520		32			1,628
Noninterest expense	715		217		19			951
Profit before provision for credit losses	361		303		13			677
Provision for credit losses	78		25		(6		)	97
Income before income tax expense (benefit)	283		278		19			580
Income tax expense (benefit)	70		62		(5		)	127
Net income		$213		$216		$24			$453
Total average assets		$65,485		$56,135		$39,869			$161,489



	As of and for the Six Months Ended June 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$1,607		$784		($71	)		$2,320
Noninterest income	785		269		33			1,087
Total revenue	2,392		1,053		(38		)	3,407
Noninterest expense	1,473		434		84			1,991
Profit (loss) before provision for credit losses	919		619		(122		)	1,416
Provision for credit losses	177		113		774			1,064
Income (loss) before income tax expense (benefit)	742		506		(896		)	352
Income tax expense (benefit)	186		106		(227		)	65
Net income (loss)		$556		$400		($669	)		$287
Total average assets		$70,024		$62,142		$41,319			$173,485



	As of and for the Six Months Ended June 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$1,587		$743		($4	)		$2,326
Noninterest income	524		299		67			890
Total revenue	2,111		1,042		63			3,216
Noninterest expense	1,415		426		47			1,888
Profit before provision for credit losses	696		616		16			1,328
Provision for credit losses	145		46		(9		)	182
Income before income tax expense (benefit)	551		570		25			1,146
Income tax expense (benefit)	136		127		(9		)	254
Net income		$415		$443		$34			$892
Total average assets		$65,247		$55,884		$39,824			$160,955

There have been no significant changes in the management accounting practices utilized by the Company regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2019 Form 10-K.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information presented in the “Market Risk” section of Part I, Item 2 is incorporated herein by reference.

ITEM 4. CONTROLS AND PROCEDURES

The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act, is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable,

Citizens Financial Group, Inc. | 88

not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this quarterly report, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this quarterly report, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The information required by this item is presented in Note 12, which is incorporated herein by reference.

ITEM 1A. RISK FACTORS

In addition to the risks below and other information presented in this Report, you should consider the risks described in Item 1A. “Risk Factors” in the Company’s 2019 Form 10-K.

Additional Risks Related to our Business

The COVID-19 pandemic is adversely affecting us and creates significant risks and uncertainties for our business, and the ultimate impact of the pandemic on us will depend on future developments, which are highly uncertain and cannot be predicted.

The COVID-19 pandemic has negatively affected the global and U.S. economies, increased unemployment levels, disrupted supply chains and businesses in many industries, lowered equity market valuations, decreased liquidity in fixed income markets, and created significant volatility and disruption in financial markets. This has resulted, and could continue to result, in higher and more volatile provisions for credit losses, and is also expected to result in increased charge offs, particularly as more customers experience credit deterioration and as customers need to draw on their committed credit lines to help finance their businesses and activities. The pandemic’s negative economic impact and its effect on customer needs and behaviors could adversely affect our liquidity and also continue to adversely affect our capital profile. Moreover, governmental actions in response to the pandemic are meaningfully influencing the interest-rate environment, which has, and is likely to continue to, reduce our net interest margin. The effects of the pandemic have also resulted in lower service charges and fees, card fees and trust and investment services fees, as well as volatility in capital markets fees and foreign exchange and interest rate products revenue, which have, and are likely to continue to, negatively affect our noninterest income.

In addition, our reliance on work-from-home capabilities and the potential inability to maintain critical staff in our operational facilities present risks associated with our local infrastructure, restrictive stay-at-home orders across jurisdictions, illness, quarantines and the sustainability of a work-from-home environment, as well as heightened cybersecurity, information security and operational risks. Many of our service providers have been, and may further be, affected by similar factors that increase their risks of business disruptions or that may otherwise affect their ability to perform under the terms of any agreements with us or provide essential services. Any disruption to our ability to deliver financial products or services to, or interact with, our clients and customers could result in losses or increased operational costs, regulatory fines, penalties or other sanctions, or harm to our reputation. We also face an increased risk of litigation and governmental and regulatory scrutiny as a result of the effects of the pandemic on market and economic conditions and the actions of governmental authorities in response to those conditions.

The federal banking regulators have issued interagency guidance to clarify supervisory expectations regarding loan modifications due to COVID-19-related non-payment and the regulatory capital transition for the current expected credit loss accounting standard. Further, the Federal Reserve has announced a program for lending directly to U.S. businesses. In addition, President Trump has signed into law a number of economic stimulus packages, including the $2 trillion CARES Act, the Families First Coronavirus Response Act, and the Coronavirus Preparedness and Response Supplemental Appropriations Act, 2020. In response to the pandemic, we have (i) assisted our retail

Citizens Financial Group, Inc. | 89

and small business customers through loan forbearances and modifications, (ii) extended loans under the Small Business Administration’s Paycheck Protection Program, and (iii) committed funding for community support with a particular emphasis on small businesses and non-profit partners. These government programs are complex and our participation may lead to governmental and regulatory scrutiny, negative publicity and damage to our reputation. On April 17, 2020, we announced that we would temporarily suspend our stock repurchase program through December 31, 2020 to support the efforts of the Federal Reserve and other banks to moderate the impact of the pandemic by making additional capital and liquidity available to our customers, including corporates, small businesses and individuals. Further, in June 2020, the Federal Reserve announced that it has required participating CCAR firms, including us, to update and resubmit their capital plans and that, as a result, unless otherwise approved by the Federal Reserve, participating firms would not be permitted, during the third quarter of 2020, to conduct common stock repurchases, to increase their common stock dividends or to pay common stock dividends that exceed average net income for the preceding four quarters. The Federal Reserve also stated that it may extend these limitations quarter-by-quarter. The pandemic may cause us to further limit capital distributions.

The extent to which the pandemic adversely affects our business, financial condition and results of operations, as well as our liquidity and regulatory capital ratios, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic, the effectiveness of our work-from-home arrangements and staffing levels in operational facilities, actions taken by governmental authorities and other third parties in response to the pandemic and the direct and indirect impact of the pandemic on us, our clients and customers, our service providers and other market participants. As the pandemic adversely affects us, it may also have the effect of heightening many of the other risks described in Item 1A, Risk Factors in our 2019 Form 10-K.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

None.

ITEM 6. EXHIBITS

3.1 Amended and Restated Certificate of Incorporation of the Registrant as in effect on the date hereof (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed April 24, 2020)

3.2 Certificate of Designations of the Registrant with respect to the Series F Preferred Stock, dated June 1, 2020, filed with the Secretary of State of the State of Delaware and effective June 1, 2020 (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed June 4, 2020)

3.3 Amended and Restated Bylaws of the Registrant (as amended and restated on April 23, 2020) (incorporated herein by reference to Exhibit 3.2 of the Current Report on Form 8-K, filed April 24, 2020)

31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

32.1 Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

32.2 Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

101

The following materials from the Registrant's Quarterly Report on Form 10-Q for the fiscal quarter ended June 30, 2020, formatted in inline XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements*


104	Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report*

* Filed herewith.

Citizens Financial Group, Inc. | 90

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized on August 6, 2020.



CITIZENS FINANCIAL GROUP, INC.
(Registrant)

By:	/s/ C. Jack Read
	Name: C. Jack Read
	Title: Executive Vice President, Chief Accounting Officer and Controller
	(Principal Accounting Officer and Authorized Officer)

Citizens Financial Group, Inc. | 91