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GoHealth, Inc. - Quarter Report: 2021 September (Form 10-Q)

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

FORM 10-Q
(Mark One)
☒QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2021
OR
☐TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                      to                     

Commission File Number: 001-39390
goco-20210930_g1.jpg
GoHealth, Inc.
(Exact name of registrant as specified in its charter)
_________________________
Delaware85-0563805
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
214 West Huron St.60654
Chicago,Illinois
(Address of principal executive offices)(Zip Code)
(312) 386-8200
(Registrant’s telephone number, including area code)
N/A
(Former name, former address and former fiscal year, if changed since last report)
_________________________


Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange
on which registered
Class A Common Stock,
$0.0001 par value per share		GOCOThe Nasdaq Global Market
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☒    No  ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ☒    No  ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer ☐Smaller reporting company☐
Non-accelerated filer ☒Emerging growth company☒
Accelerated filer☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐    No  ☒
As of November 2, 2021, the registrant had 114,773,928 shares of Class A common stock, $0.0001 par value per share, outstanding and 205,934,452 shares of Class B common stock, $0.0001 par value per share, outstanding.

TABLE OF CONTENTS
PAGE
PART I - FINANCIAL INFORMATION
ITEM 1.
ITEM 2.
ITEM 3.
ITEM 4.
PART II - OTHER INFORMATION
ITEM 1.
ITEM 1A.
ITEM 2.
ITEM 3.
ITEM 4.
ITEM 5.
ITEM 6.


CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
This Quarterly Report on Form 10-Q contains forward-looking statements. We intend such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act of 1933, as amended, (“the Securities Act”) and Section 21E of the Securities Exchange Act of 1934, as amended, (“the Exchange Act”). All statements other than statements of historical facts contained in this Quarterly Report on Form 10-Q may be forward-looking statements. Statements regarding our future results of operations and financial position, business strategy and plans and objectives of management for future operations, including, among others, statements regarding our expected growth, future capital expenditures and debt service obligations, are forward-looking statements.
In some cases, you can identify forward-looking statements by terms, such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “targets,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential” or “continue” or the negative of these terms or other similar expressions. The forward-looking statements in this Quarterly Report on Form 10-Q are only predictions. Accordingly, we caution you that any such forward-looking statements are not guarantees of future performance and are subject to risks, assumptions and uncertainties that are difficult to predict. Although we believe that the expectations reflected in these forward-looking statements are reasonable as of the date made, actual results may prove to be materially different from the results expressed or implied by the forward-looking statements.
These forward-looking statements speak only as of the date of this Quarterly Report on Form 10-Q and are subject to a number of important factors that could cause actual results to differ materially from those in the forward-looking statements, including but not limited to the following: the marketing and sale of Medicare plans are subject to numerous, complex and frequently changing laws, regulations and guidelines; our business may be harmed if we lose our relationships with carriers or if our relationships with carriers change; our failure to grow our customer base or retain our existing customers; the time and cost of training agents are significant and can increase during a period of high attrition; carriers may reduce the commissions paid to us and change their underwriting practices in ways that reduce the number of, or impact the renewal or approval rates of, insurance policies sold through our platform; significant consolidation in the health insurance industry could adversely alter our relationships with carriers; information technology system failures could interrupt our operations; factors that impact our estimate of LTV (as defined below) may be adversely impacted; our ability to sell Medicare-related health insurance plans is largely dependent on our licensed health insurance agents; changes and developments in the health insurance system and laws and regulations governing the health insurance markets; our ability to effectively advertise our products on a cost-effective basis or market the availability of our products through specific channels; the Founders and Centerbridge have significant influence over us, including control over decisions that require the approval of stockholders; and other important factors described in the section titled “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2020 (the “2020 Form 10-K”), the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in this Quarterly Report on Form 10-Q, and in our other filings with the Securities and Exchange Commission.
You should read this Quarterly Report on Form 10-Q and the documents that we reference in this Quarterly Report on Form 10-Q completely and with the understanding that our actual future results may be materially different from what we expect. We qualify all of our forward-looking statements by these cautionary statements. Except as required by applicable law, we do not plan to publicly update or revise any forward-looking statements contained herein, whether as a result of any new information, future events, changed circumstances or otherwise.
CERTAIN DEFINITIONS
As used in this Quarterly Report on Form 10-Q, unless the context otherwise requires:
•“we,” “us,” “our,” the “Company,” “GoHealth” and similar references refer: (1) following the consummation of the Transactions, including our initial public offering, or IPO, to GoHealth, Inc., and, unless otherwise stated, all of its direct and indirect subsidiaries, including GoHealth Holdings, LLC (formerly known as Blizzard Parent, LLC), and (2) prior to the completion of the Transactions, including our IPO, to GoHealth Holdings, LLC and, unless otherwise stated, all of its direct and indirect subsidiaries, or, as applicable, the Predecessor.
•“Blocker Company” refers to an entity affiliated with Centerbridge that was an indirect owner of LLC Interests in GoHealth Holdings, LLC prior to the Transactions and is taxable as a corporation for U.S. federal income tax purposes.
•“Blocker Shareholders” refer to entities affiliated with Centerbridge, the owners of the Blocker Company prior to the Transactions, who exchanged their interests in the Blocker Company for shares of our Class A common stock and cash in connection with the consummation of the Transactions.
•“Centerbridge” refers to Centerbridge Capital Partners III, L.P., our sponsor and a Delaware limited partnership, certain funds affiliated with Centerbridge Capital Partners III, L.P. and other entities over which Centerbridge Capital Partners III, L.P. has voting control (including any such fund or entity formed to hold shares of Class A common stock for the Blocker Shareholders).
GoHealth, Inc.2021 Form 10-Q
  1

•“Centerbridge Acquisition” or “Acquisition” refers to the acquisition, on September 13, 2019, by Centerbridge, indirectly through a subsidiary of GoHealth Holdings, LLC (formerly known as Blizzard Parent, LLC), an entity formed in contemplation of the acquisition, of a 100% interest in Norvax.
•“Continuing Equity Owners” refer collectively to direct or indirect holders of LLC Interests and our Class B common stock immediately following consummation of the Transactions, including Centerbridge, Norwest, NVX Holdings, our Founders, the Former Profits Unit Holders and certain executive officers, employees and other minority investors and their respective permitted transferees who may, following the consummation of our IPO, exchange at each of their respective options (subject in certain circumstances to time-based vesting requirements and certain other restrictions), in whole or in part from time to time, their LLC Interests (along with an equal number of shares of Class B common stock (and such shares shall be immediately cancelled)) for, at our election (determined solely by our independent directors (within the meaning of the listing rules of The Nasdaq Global Market (the “Nasdaq rules”)) who are disinterested), cash or newly-issued shares of our Class A common stock.
•“Founders” refer to Brandon M. Cruz, our Co-Founder and Chief Strategy Officer and Special Advisor to the Executive Team, and Clinton P. Jones, our Co-Founder and Chief Executive Officer.
•“Former Profits Unit Holders” refers collectively to certain of our directors and certain current and former officers and employees, in each case, who directly or indirectly held existing vested and unvested profits units, which were comprised of profits units that have time-based vesting conditions and profits units that have performance-based vesting conditions, of GoHealth Holdings, LLC pursuant to GoHealth Holdings, LLC’s existing profits unit plan and who received LLC Interests in exchange for their profits units in connection with the Transactions. LLC Interests received in exchange for unvested profits units remain subject to their existing time-based vesting requirements. Profit units with performance-based vesting conditions fully vested as such conditions were met in connection with our IPO.
•“GoHealth Holdings, LLC Agreement” refers to GoHealth Holdings, LLC’s amended and restated limited liability company agreement, as further amended, which became effective substantially concurrently with or prior to the consummation of our IPO.
•“LLC Interests” refer to the common units of GoHealth Holdings, LLC, including those that we purchased with a portion of the net proceeds from our IPO.
•“Norwest” refers to Norwest Equity Partners and certain funds affiliated with Norwest Equity Partners.
•“Norvax” or “Predecessor” refers to Norvax, LLC, a Delaware limited liability company and a subsidiary of GoHealth Holdings, LLC.
•“NVX Holdings” refers to NVX Holdings, Inc., a Delaware corporation that is controlled by the Founders.
•“Original Equity Owners” refer to the owners of LLC Interests in GoHealth Holdings, LLC prior to the consummation of the Transactions, collectively, which include Centerbridge, Norwest, our Founders and certain executive officers, employees and other minority investors.
•“Transactions” refer to our IPO and certain organizational transactions that were effected in connection with our IPO, and the application of the net proceeds therefrom. See Note 1, “Description Of Business And Significant Accounting Policies,” to the Condensed Consolidated Financial Statements for a description of the Transactions.
GoHealth, Inc. is a holding company and the sole managing member of GoHealth Holdings, LLC, and its principal asset consists of LLC Interests.
KEY TERMS AND PERFORMANCE INDICATORS; NON-GAAP FINANCIAL MEASURES
Throughout this Quarterly Report on Form 10-Q, we use a number of key terms and provide a number of key performance indicators used by management. We define these terms and key performance indicators as follows:
•“Adjusted EBITDA” represents, as applicable for the period, EBITDA as further adjusted for share-based compensation expense, accelerated vesting of certain equity awards, loss on extinguishment of debt, loss on sublease, non-recurring legal fees, change in fair value of contingent consideration liability, IPO transaction costs, and severance costs.
•“Adjusted EBITDA Margin” refers to Adjusted EBITDA divided by net revenues.
•“Approved Submissions” refer to Submitted Policies approved by carriers for the identified product during the indicated period.
GoHealth, Inc.2021 Form 10-Q
  2

•“CAC” refers to the cost to convert a prospect into a customer less other non-commission carrier revenue for such period. CAC is comprised of cost of revenue, marketing and advertising expenses and customer care and enrollment expenses less enterprise revenue and is presented on a per commissionable Approved Submission basis.
•“EBITDA” represents net income (loss) before interest expense, income tax expense (benefit) and depreciation and amortization expense.
•“LTV” refers to the Lifetime Value of Commissions per Approved Submission, which we define as (i) aggregate commissions estimated to be collected over the estimated life of all commissionable Approved Submissions for the relevant period based on multiple factors, including but not limited to, contracted commission rates, carrier mix and expected policy persistency with applied constraints.
•“LTV Per Approved Submission” refers to the Lifetime Value of Commissions per Approved Submission, which we define as (i) aggregate commissions estimated to be collected over the estimated life of all commissionable Approved Submissions for the relevant period based on multiple factors, including but not limited to, contracted commission rates, carrier mix and expected policy persistency with applied constraints, excluding revenue adjustments recorded in the period, but relating to performance obligations satisfied in prior periods, divided by (ii) the number of commissionable Approved Submissions for such period.
•“LTV/CAC” refers to the Lifetime Value of Commissions per Consumer Acquisition Cost, which we define as (i) aggregate commissions estimated to be collected over the estimated life of all commissionable Approved Submissions for the relevant period based on multiple factors, including but not limited to, contracted commission rates, carrier mix and expected policy persistency with applied constraints, or LTV, divided by (ii) the cost to convert a prospect into a customer less other non-commission carrier revenue for such period, or CAC. CAC is comprised of cost of revenue, marketing and advertising expenses and customer care and enrollment expenses less enterprise revenue and is presented on a per commissionable Approved Submission basis.
•“Submitted Policies” refer to completed applications that, with respect to each such application, the consumer has authorized us to submit to the carrier.
We use supplemental measures of our performance that are derived from our consolidated financial information, but which are not presented in our Condensed Consolidated Financial Statements prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). These non-GAAP financial measures include EBITDA; Adjusted EBITDA and Adjusted EBITDA margin. Adjusted EBITDA is the primary financial performance measure used by management to evaluate its business and monitor its results of operations.
We use non-GAAP financial measures to supplement financial information presented on a GAAP basis. We believe that excluding certain items from our GAAP results allows management to better understand our consolidated financial performance from period to period and better project our future consolidated financial performance as forecasts are developed at a level of detail different from that used to prepare GAAP-based financial measures. Moreover, we believe these non-GAAP financial measures provide our stakeholders with useful information to help them evaluate our operating results by facilitating an enhanced understanding of our operating performance and enabling them to make more meaningful period to period comparisons. There are limitations to the use of the non-GAAP financial measures presented in this Quarterly Report on Form 10-Q. For example, our non-GAAP financial measures may not be comparable to similarly titled measures of other companies. Other companies, including companies in our industry, may calculate non-GAAP financial measures differently than we do, limiting the usefulness of those measures for comparative purposes.
The non-GAAP financial measures are not meant to be considered as indicators of performance in isolation from or as a substitute for net income (loss) prepared in accordance with GAAP, and should be read only in conjunction with financial information presented on a GAAP basis. Reconciliations of each of EBITDA and Adjusted EBITDA to its most directly comparable GAAP financial measure, net income (loss), are presented in the tables below in this Quarterly Report on Form 10-Q. We encourage you to review the reconciliations in conjunction with the presentation of the non-GAAP financial measures for each of the periods presented. In future periods, we may exclude similar items, may incur income and expenses similar to these excluded items and include other expenses, costs and non-recurring items.
GoHealth, Inc.2021 Form 10-Q
  3

PART I - Financial Information
ITEM 1. FINANCIAL STATEMENTS.
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
GOHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share amounts, unaudited)
Three months ended
Sep. 30,		Nine months ended
Sep. 30,
2021202020212020
Net revenues:
Commission$174,948 $101,390 $496,437 $310,506 
Enterprise36,786 61,970 116,378 120,921 
Net revenues211,734 163,360 612,815 431,427 
Operating expenses:
Cost of revenue53,632 25,827 139,449 104,520 
Marketing and advertising59,511 62,848 169,730 110,556 
Customer care and enrollment87,813 52,896 196,834 105,267 
Technology11,651 39,520 33,251 49,818 
General and administrative24,232 156,551 69,176 177,400 
Change in fair value of contingent consideration liability— — — 19,700 
Amortization of intangible assets23,514 23,514 70,543 70,543 
Total operating expenses260,353 361,156 678,983 637,804 
Income (loss) from operations(48,619)(197,796)(66,168)(206,377)
Interest expense6,921 8,636 23,886 24,378 
Loss on extinguishment of debt— — 11,935 — 
Other (income) expense, net(30)2 27 (494)
Income (loss) before income taxes(55,510)(206,434)(102,016)(230,261)
Income tax expense (benefit)(79)62 (142)38 
Net income (loss)(55,431)(206,496)(101,874)(230,299)
Net income (loss) attributable to non-controlling interests(35,248)(150,076)(67,612)(150,076)
Net income (loss) attributable to GoHealth, Inc.$(20,183)$(56,420)$(34,262)$(80,223)
Net loss per share (Note 7):
Net loss per share of Class A common stock — basic and diluted (1)$(0.18)$(0.65)$(0.33)$(0.65)
Weighted-average shares of Class A common stock outstanding — basic and diluted113,938 84,183 102,939 84,183 
(1) Net loss per share of Class A common stock—basic and diluted is the same for both the three and nine months ended September 30, 2020 as both periods are based on the post-IPO net loss from July 17, 2020 to September 30, 2020.
The accompanying Notes are an integral part of these Condensed Consolidated Financial Statements.
GoHealth, Inc.2021 Form 10-Q
  4

GOHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(in thousands, unaudited)
Three months ended
Sep. 30,		Nine months ended
Sep. 30,
2021202020212020
Net income (loss)$(55,431)$(206,496)$(101,874)$(230,299)
Other comprehensive income (loss):
Foreign currency translation adjustments31 (85)(68)13 
Comprehensive income (loss)(55,400)(206,581)(101,942)(230,286)
Comprehensive income (loss) attributable to non-controlling interests(35,226)(150,145)(67,659)(150,145)
Comprehensive income (loss) attributable to GoHealth, Inc.$(20,174)$(56,436)$(34,283)$(80,141)
The accompanying Notes are an integral part of these Condensed Consolidated Financial Statements.
GoHealth, Inc.2021 Form 10-Q
  5

GOHEALTH, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except per share amounts, unaudited)
Sep. 30, 2021Dec. 31, 2020
Assets
Current assets:
Cash and cash equivalents$85,221 $144,234 
Accounts receivable, net of allowance for doubtful accounts of $634 in 2021 and $787 in 2020
8,578 14,211 
Receivable from NVX Holdings, Inc.— 3,395 
Commissions receivable - current133,422 188,128 
Prepaid expense and other current assets29,291 41,854 
Total current assets256,512 391,822 
Commissions receivable - non-current837,958 622,270 
Other long-term assets3,988 2,072 
Property, equipment, and capitalized software, net27,424 17,353 
Intangible assets, net618,183 688,726 
Goodwill386,553 386,553 
Total assets$2,130,618 $2,108,796 
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable$24,297 $8,733 
Accrued liabilities32,737 26,926 
Commissions payable - current60,303 78,478 
Deferred revenue561 736 
Current portion of long-term debt4,270 4,170 
Other current liabilities10,764 8,328 
Total current liabilities132,932 127,371 
Non-current liabilities:
Commissions payable - non-current237,005 182,596 
Long-term debt, net of current portion439,216 396,400 
Other non-current liabilities3,676 3,274 
Total non-current liabilities679,897 582,270 
Commitments and Contingencies (Note 10)
Stockholders’ equity:
Class A common stock – $0.0001 par value; 1,100,000 shares authorized; 114,713 and 84,196 shares issued and outstanding at September 30, 2021 and December 31, 2020, respectively.
11 8 
Class B common stock – $0.0001 par value; 588,002 and 619,004 shares authorized; 205,995 and 236,997 shares issued and outstanding at September 30, 2021 and December 31, 2020, respectively.
21 24 
Preferred stock – $0.0001 par value; 20,000 shares authorized; no shares issued and outstanding at September 30, 2021 and December 31, 2020.
— — 
Additional paid-in capital550,455 399,169 
Accumulated other comprehensive income (loss)(4)17 
Accumulated deficit(53,064)(18,802)
Total stockholders’ equity attributable to GoHealth, Inc.497,419 380,416 
Non-controlling interests820,370 1,018,739 
Total stockholders’ equity1,317,789 1,399,155 
Total liabilities and stockholders’ equity$2,130,618 $2,108,796 
The accompanying Notes are an integral part of these Condensed Consolidated Financial Statements.
GoHealth, Inc.2021 Form 10-Q
  6

GOHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ / MEMBERS’ EQUITY
(in thousands, unaudited)
Three months ended Sep. 30, 2021
Class A Common StockClass B Common Stock
SharesAmountSharesAmountAdditional Paid-In CapitalAccumulated DeficitAccumulated Other Comprehensive Income (Loss)Non-Controlling InterestStockholders’ Equity
Balance at Jun. 30, 2021105,318 $10 215,495 $22 $503,689 $(32,881)$(13)$894,973 $1,365,800 
Issuance of Class A common shares related to share-based compensation plans20 — — — 
Net loss(20,183)(35,248)(55,431)
Share-based compensation expense7,389 — 7,389 
Foreign currency translation adjustment9 22 31 
Forfeitures of Time-Vesting Units(125)— — 
Redemption of LLC Interests9,375 1 (9,375)(1)39,377 (39,377)— 
Balance at Sep. 30, 2021114,713 $11 205,995 $21 $550,455 $(53,064)$(4)$820,370 $1,317,789 
Three months ended Sep. 30, 2020
Class A Common StockClass B Common Stock
Members’ EquitySharesAmountSharesAmountAdditional Paid-In CapitalAccumulated DeficitAccumulated Other Comprehensive Income (Loss)Non-Controlling InterestStockholders’/Members’ Equity
Balance at Jun. 30, 2020$1,047,513 — $— — $— $— $— $— $— $— 
Net loss prior to the Transactions(1,662)— 
Share-based compensation expense prior to the Transactions106 — 
Foreign currency translation adjustment prior to the Transactions(155)— 
Effect of the Transactions(1,045,802)307,980 31 (524,977)1,570,748 1,045,802 
Issuance of common stock sold in IPO, net of offering costs43,500 4 852,403 852,407 
Effect of the Blocker Merger40,683 4 (45,503)(5)(96,164)(96,165)
Effect of purchase of LLC Interests(25,480)(2)(508,318)(508,320)
Settlement of Senior Preferred Earnout Units(100,000)(100,000)
Assumption of contingent consideration liability by significant shareholder62,400 62,400 
Share-based compensation expense upon vesting of performance-based profit units209,300 209,300 
Net loss subsequent to the Transactions(54,758)(150,076)(204,834)
Share-based compensation expense subsequent to the Transactions2,664 2,664 
Foreign currency translation adjustment subsequent to the Transactions(85)(85)
Balance at Sep. 30, 2020$— 84,183 $8 236,997 $24 $392,490 $(54,758)$(85)$925,490 $1,263,169 
The accompanying Notes are an integral part of these Condensed Consolidated Financial Statements.
GoHealth, Inc.2021 Form 10-Q
  7

GOHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ / MEMBERS’ EQUITY
(in thousands, unaudited)
Nine months ended Sep. 30, 2021
Class A Common StockClass B Common Stock
SharesAmountSharesAmountAdditional Paid-In CapitalAccumulated DeficitAccumulated Other Comprehensive Income (Loss)Non-Controlling InterestStockholders’ Equity
Balance at Jan. 1, 202184,196 $8 236,997 $24 $399,169 $(18,802)$17 $1,018,739 $1,399,155 
Issuance of Class A common shares related to share-based compensation plans94 — 476 476 
Net loss(34,262)(67,612)(101,874)
Share-based compensation expense20,100 20,100 
Foreign currency translation adjustment(21)(47)(68)
Forfeitures of Time-Vesting Units(579)— — 
Redemption of LLC Interests30,423 3 (30,423)(3)130,710 (130,710)— 
Balance at Sep. 30, 2021114,713 $11 205,995 $21 $550,455 $(53,064)$(4)$820,370 $1,317,789 
Nine months ended Sep. 30, 2020
Class A Common StockClass B Common Stock
Members’ EquitySharesAmountSharesAmountAdditional Paid-In CapitalAccumulated DeficitAccumulated Other Comprehensive Income (Loss)Non-Controlling InterestStockholders’/Members’ Equity
Balance at Jan. 1, 2020$860,144 — $— — $— $— $— $— $— $— 
Issuance of Senior Preferred Earnout Units100,000 — 
Issuance of Common Earnout Units100,000 — 
Issuance of common units10,000 — 
Net loss prior to the Transactions(25,465)— 
Share-based compensation expense prior to the Transactions1,182 — 
Foreign currency translation adjustment prior to the Transactions(59)— 
Effect of the Transactions(1,045,802)307,980 31 (524,977)1,570,748 1,045,802 
Issuance of common stock sold in IPO, net of offering costs43,500 4 852,403 852,407 
Effect of the Blocker Merger40,683 4 (45,503)(5)(96,164)(96,165)
Effect of purchase of LLC Interests(25,480)(2)(508,318)(508,320)
Settlement of Senior Preferred Earnout Units(100,000)(100,000)
Assumption of contingent consideration liability by significant shareholder62,400 62,400 
Share-based compensation expense upon vesting of performance-based profit units209,300 209,300 
Net loss subsequent to the Transactions(54,758)(150,076)(204,834)
Share-based compensation expense subsequent to the Transactions2,664 2,664 
Foreign currency translation adjustment subsequent to the Transactions(85)(85)
Balance at Sep. 30, 2020$— 84,183 $8 236,997 $24 $392,490 $(54,758)$(85)$925,490 $1,263,169 
The accompanying Notes are an integral part of these Condensed Consolidated Financial Statements.
GoHealth, Inc.2021 Form 10-Q
  8

GOHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands, unaudited)
Nine months ended
Sep. 30,
20212020
Operating Activities
Net income (loss)$(101,874)$(230,299)
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:
Share-based compensation20,100 213,146 
Depreciation and amortization6,632 2,899 
Amortization of intangible assets70,543 70,543 
Amortization of debt discount and issuance costs1,696 1,744 
Change in fair value of contingent consideration— 19,700 
Loss on extinguishment of debt11,935 — 
Loss on sublease1,062 — 
Other non-cash items(708)(1,100)
Changes in assets and liabilities:
Accounts receivable6,173 14,860 
Commissions receivable(160,982)(117,888)
Prepaid expenses and other assets10,471 (10,884)
Accounts payable18,298 (4,402)
Accrued liabilities5,693 (1,793)
Deferred revenue(175)40,188 
Commissions payable36,233 27,983 
Other liabilities2,484 4,138 
Net cash (used in) provided by operating activities(72,419)28,835 
Investing Activities
Purchases of property, equipment and software(19,269)(12,023)
Net cash used in investing activities(19,269)(12,023)
Financing Activities
Proceeds from borrowings335,000 117,000 
Repayment of borrowings(297,903)(2,835)
Call premium paid for debt extinguishment(5,910)— 
Debt issuance cost payments(1,608)(6,291)
Principal payments under capital lease obligations(231)(218)
Cash received on advancement to NVX Holdings, Inc.3,395 — 
Proceeds from issuance of Class A common stock sold in initial public offering, net of offering costs— 852,407 
Payment of partial consideration to Blocker Shareholders in the Blocker Merger— (96,165)
Purchase of LLC Interests from Continuing Equity Owners— (508,320)
Settlement of Senior Preferred Earnout Units— (100,000)
Proceeds received upon issuance of common units— 10,000 
Net cash provided by financing activities32,743 265,578 
Effect of exchange rate changes on cash and cash equivalents(68)(68)
Increase (decrease) in cash and cash equivalents(59,013)282,322 
Cash and cash equivalents at beginning of period144,234 12,276 
Cash and cash equivalents at end of period$85,221 $294,598 
Supplemental Disclosure of Cash Flow Information
Non-cash investing and financing activities:
Purchases of property, equipment and software included in accounts payable$2,734 $1,104 
Issuance of Senior Preferred Earnout Units to settle contingent consideration liability$— $100,000 
Issuance of common A and B units to settle contingent consideration liability$— $100,000 
Net issuance of Class A and Class B common stock in connection with the Transactions$— $30 
Settlement of contingent consideration liability$— $62,400 
The accompanying Notes are an integral part of these Condensed Consolidated Financial Statements.
GoHealth, Inc.2021 Form 10-Q
  9

GOHEALTH, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts, unaudited)
1. DESCRIPTION OF BUSINESS AND SIGNIFICANT ACCOUNTING POLICIES
Description of Business
GoHealth, Inc. (the “Company”) is a leading health insurance marketplace and Medicare-focused digital health company whose mission is to improve access to healthcare in America. The Company works with insurance carriers to provide solutions to efficiently enroll individuals in health insurance plans. The Company’s proprietary technology platform leverages modern machine-learning algorithms powered by nearly two decades of insurance purchasing behavior to reimagine the optimal process for helping individuals find the best health insurance plan for their specific needs. The Company’s insurance agents leverage the power of its vertically integrated customer acquisition platform to enroll members in Medicare and individual and family plans. Certain of the Company’s operations do business as GoHealth, LLC (“GoHealth”), a wholly owned subsidiary of the Company that was founded in 2001.
The Company was incorporated in Delaware on March 27, 2020 for the purpose of facilitating an initial public offering and other related transactions in order to carry on the business of GoHealth Holdings, LLC (formerly known as Blizzard Parent, LLC), a Delaware limited liability company, and its wholly owned subsidiaries (collectively, "GHH, LLC"). On July 17, 2020, the Company completed an initial public offering of 43,500 shares of its Class A common stock at a public offering price of $21.00 per share (“the IPO”), receiving approximately $852.4 million in net proceeds, after deducting the underwriting discount and offering expenses.
Pursuant to a reorganization into a holding company structure, the Company is a holding company and its principal asset is a controlling equity interest in GHH, LLC. As the sole managing member of GHH, LLC, the Company operates and controls all of the business and affairs of GHH, LLC, and through GHH, LLC and its subsidiaries, conducts its business.
Basis of Presentation and Significant Accounting Policies
In connection with the Company’s IPO, the Company completed a series of organizational transactions (the “Transactions”). The Transactions included:
•The amendment and restatement of the existing limited liability company agreement of GHH, LLC to, among other things, (1) recapitalize all existing ownership interests in GHH, LLC (including profits units awarded under the existing limited liability company agreement of GHH, LLC) and (2) appoint the Company as the sole managing member of GHH, LLC upon its acquisition of LLC Interests in connection with the IPO;
•the amendment and restatement of the Company’s certificate of incorporation to, among other things, provide for (1) Class A common stock, with each share of the Company’s Class A common stock entitling its holder to economic rights and one vote per share on all matters presented to stockholders generally and (2) Class B common stock, with each share of the Company’s Class B common stock being a non-economic share but entitling its holder to one vote per share on all matters presented to stockholders generally (provided that shares of Class B common stock may only be held by the Continuing Equity Owners and their respective permitted transferees);
•the issuance of 307,980 shares of the Company's Class B common stock, including the issuance of 229,399 such shares to the Continuing Equity Owners, which is equal to the number of LLC Interests held directly or indirectly by such Continuing Equity Owners immediately following the Transactions, for nominal consideration;
•the issuance of 43,500 shares of the Company’s Class A common stock to the purchasers in the IPO in exchange for net proceeds, after taking into account the underwriting discount and offering expenses payable by the Company, of approximately $852.4 million;
•the acquisition by the Company of the Blocker Company in a merger transaction (the “Blocker Merger”), which Blocker Company held 45,503 LLC interests and a corresponding amount of the Company’s Class B common stock (which shares were cancelled after the Blocker Merger), in exchange for 40,683 shares of the Company’s Class A common stock and payment of $96.2 million in cash to Blocker Shareholders;
•the use of the remaining net proceeds from the IPO to (i) pay $508.3 million in cash to redeem 25,480 LLC Interests held directly or indirectly by the Continuing Equity Owners, (ii) satisfy in full $100.0 million in aggregate face amount of senior preferred earnout units in connection with the Transactions, and (iii) use for general corporate purposes; and
GoHealth, Inc.2021 Form 10-Q
  10

•the Company entered into (1) a stockholders’ agreement with Centerbridge and NVX Holdings, Inc., (2) a registration rights agreement with certain of the Continuing Equity Owners and (3) a tax receivable agreement with GHH, LLC, the Continuing Equity Owners and the Blocker Shareholders.
In connection with the IPO, the Company became the sole managing member of GHH, LLC and controls the management of GHH, LLC. As a result, the Company consolidates GHH, LLC’s financial results in its Condensed Consolidated Financial Statements and reports a non-controlling interest for the economic interest in GHH, LLC held by the Continuing Equity Owners. Substantially concurrently with the consummation of the IPO, the existing limited liability company agreement of GHH, LLC was amended and restated to, among other things, recapitalize its capital structure by creating a single new class of units (the “common units”) and provide for a right of redemption of common units (subject in certain circumstances to time-based vesting requirements and certain other restrictions) in exchange for, at the Company’s election, cash or newly-issued shares of Class A common stock on a one-for-one basis. In connection with any redemption, the Company will receive a corresponding number of common units, increasing the Company’s total ownership interest in GHH, LLC.
Immediately following the completion of the Transactions and the IPO, the Company owned 26.8% of the economic interests in GHH, LLC, while the Continuing Equity Owners owned the remaining 73.2% of the economic interests in GHH, LLC. Net income and loss is allocated to the Continuing Equity Owners on a pro rata basis, assuming that any Class B common units that are subject to time-based vesting requirements are fully vested.
The Transactions were considered transactions between entities under common control. As a result, the financial statements for periods prior to the IPO and the Transactions have been adjusted to combine the previously separate entities for presentation purposes.
GHH, LLC is a holding company with no operating assets or operations and was formed to acquire a 100% equity interest in Norvax, LLC (“Norvax”). On May 6, 2020, Blizzard Parent, LLC changed its name to GoHealth Holdings, LLC. GHH, LLC owns 100% of Blizzard Midco, LLC, which owns 100% of Norvax. For all of the periods reported in these Condensed Consolidated Financial Statements, GHH, LLC has not and does not have any material operations on a standalone basis, and all of the operations of GHH, LLC are carried out by Norvax. On August 15, 2019, GHH, LLC entered into a series of arrangements to acquire 100% of the equity interest in Norvax. On September 13, 2019, Blizzard Merger Sub LLC, a transitory merger company of Blizzard Midco, LLC, merged into Norvax, with Norvax continuing as the surviving limited liability company and GHH, LLC's operating entity (the “Acquisition”).
The accompanying Condensed Consolidated Financial Statements have been prepared in accordance with U.S. generally accepted accounting principles (“U.S. GAAP”) for interim financial information, but do not include all information and footnote disclosures required under U.S. GAAP for annual financial statements. In the opinion of management, the interim Condensed Consolidated Financial Statements include all adjustments, consisting only of normal recurring adjustments, necessary for the fair presentation of the Company’s financial position, results of operations and cash flows as of the dates and for the periods presented. All intercompany transactions and balances are eliminated in consolidation. Certain prior period amounts have been reclassified to conform with the current period presentation, including a reclassification of unbilled receivables that was previously reported within accounts receivables, net, to prepaid expenses and other current assets within the Condensed Consolidated Balance Sheets and Condensed Consolidated Statements of Cash Flows. Refer to Note 9, “Revenue,” for information on unbilled receivables. These reclassifications had no impact on the Company’s financial position, results of operations, or cash flows.
Use of Estimates
The preparation of the Condensed Consolidated Financial Statements in conformity with GAAP requires management to make estimates, judgments, and assumptions that affect the reported amounts of assets and liabilities at the date of the Condensed Consolidated Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. The Company bases its estimates on historical experience and on various other assumptions that management believes are reasonable under the circumstances, the results of which form the basis for making judgments about carrying values of assets and liabilities that are not readily apparent from other sources. Actual results could differ from those estimates. There have been no material changes to the Company’s significant accounting policies as discussed in the notes to the Company’s audited consolidated financial statements as of and for the year ended December 31, 2020.
Seasonality
A greater number of the Company’s Medicare-related health insurance plans are sold in its fourth quarter during the Medicare annual enrollment period when Medicare-eligible individuals are permitted to change their Medicare Advantage and Medicare Part D prescription drug coverage for the following year. As a result, the Company’s Medicare plan-related commission revenue is typically highest in the Company’s fourth quarter.
The majority of the Company’s individual and family health insurance plans are sold in its fourth quarter during the annual open enrollment period as defined under the federal Patient Protection and ACA and related amendments in the Health Care and
GoHealth, Inc.2021 Form 10-Q
  11

Education Reconciliation Act. Individuals and families generally are not able to purchase individual and family health insurance outside of the open enrollment period, unless they qualify for a special enrollment period as a result of certain qualifying events, such as losing employer-sponsored health insurance or moving to another state. As a result, the Company’s individual and family plan-related commission revenue is typically highest in the Company’s fourth quarter.
Recent Accounting Pronouncements
Recent Accounting Pronouncements Not Yet Adopted
The Company qualifies as an “emerging growth company” pursuant to the provisions of the Jumpstart Our Business Startups Act (“JOBS Act”). The JOBS Act allows an emerging growth company to delay adoption of new or revised accounting standards applicable to public companies until such standards are applicable to private companies. The Company has elected to use the adoption dates applicable to private companies. In the event that the Company no longer meets the requirements of being an emerging growth company, the effective adoption dates of such standards would be that of non-emerging growth companies.

In February 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2016-02, Leases (Topic 842). The guidance specifies that lessees will need to recognize a right-of-use asset and a lease liability for virtually all their leases except those which meet the definition of a short-term lease. For income statement purposes, the FASB retained a dual model, requiring leases to be classified as either operating or financing. Classification will be based on criteria that are similar to those applied in current lease accounting, but without explicit bright lines. As the Company expects to lose its emerging growth company (“EGC”) status as of December 31, 2021, the new guidance will be effective January 1, 2021 and will be applied in the Company’s Annual Report on Form 10-K for the year ending December 31, 2021. The Company expects to elect the optional transition method which allows entities to continue to apply historical accounting guidance in the comparative periods presented in the year of adoption. At transition, lessees and lessors may elect to apply a package of practical expedients permitting entities not to reassess: (i) whether any expired or existing contracts are or contain leases; (ii) lease classification for any expired or existing leases and (iii) whether initial direct costs for any expired or existing leases qualify for capitalization under the amended guidance. These practical expedients must be elected as a package and consistently applied. The Company expects to apply the package of practical expedients upon adoption. While we are still finalizing the impact this guidance will have on our consolidated financial statements, based on our lease portfolio as of January 1, 2021, the Company expects it will record right-of-use assets and lease liabilities, primarily related to real estate, in a range of $25 million to $30 million upon adoption of this guidance. We currently do not expect the amended guidance to have any other material impacts on our financial statements.

In November 2019, the FASB issued ASU 2019-11, Financial Instruments – Credit Losses (Topic 326), which amends the guidance for accounting for assets that are potentially subject to credit risk. The amendments affect contract assets, loans, debt securities, trade receivables, net investments in leases, off-balance-sheet credit exposures, reinsurance receivables, and any other financial assets not excluded from the scope that have the contractual right to receive cash. As the Company expects to lose its EGC status as of December 31, 2021, the new guidance will be effective January 1, 2021 and will be applied in the Company’s Annual Report on Form 10-K for the year ending December 31, 2021. The Company is currently evaluating the new guidance to determine the impact it will have on its Condensed Consolidated Financial Statements and related disclosures.
In December 2019, the FASB issued ASU 2019-12, Simplifying the Accounting for Income Taxes (Topic 740). The guidance simplifies the accounting for income taxes. As the Company expects to lose its EGC status as of December 31, 2021, the new guidance will be effective January 1, 2021 and will be applied in the Company’s Annual Report on Form 10-K for the year ending December 31, 2021. The Company is currently evaluating the guidance to determine the impact it will have on its Condensed Consolidated Financial Statements and related disclosures.
2. FAIR VALUE MEASUREMENTS
The Company defines fair value as the price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Valuation techniques the Company uses to measure fair value maximize the use of observable inputs and minimize the use of unobservable inputs. The Company classifies the inputs used to measure fair value into the following hierarchy:
Level 1 InputsUnadjusted quoted prices in active markets for identical assets or liabilities.
Level 2 InputsUnadjusted quoted prices in active markets for similar assets or liabilities; unadjusted quoted prices for identical or similar assets or liabilities in markets that are not active; inputs other than quoted prices that are observable for the asset or liability.
Level 3 InputsUnobservable inputs for the asset or liability.
Fair Value Measurements
In connection with the Acquisition, GHH, LLC agreed to pay additional contingent consideration if certain financial targets are achieved. The fair value of the contingent consideration liability was measured using a Monte Carlo simulation and is discounted
GoHealth, Inc.2021 Form 10-Q
  12

using a rate that appropriately captures the risk associated with the obligation. In connection with the IPO, a significant shareholder assumed the outstanding contingent consideration liability and the Company recorded the settlement of the $62.4 million liability as an increase to additional paid-in capital. The following table sets forth the changes to the fair value of the contingent consideration for the nine months ended September 30, 2020.
(in thousands)
Balance at Dec. 31, 2019$242,700 
Settlement of 2019 earnout(200,000)
2020 earnout fair value adjustment19,700 
Settlement of 2020 earnout(62,400)
Balance at Sep. 30, 2020$— 
The carrying amount of certain financial instruments, including cash and cash equivalents, accounts receivable, unbilled receivables, commissions receivable, accounts payable, accrued expenses, and commissions payable approximate fair value due to the short maturity of these instruments. Commissions receivable are recorded at constrained lifetime values. The carrying value of debt approximates fair value due to the variable nature of interest rates.
3. GOODWILL AND INTANGIBLE ASSETS, NET
Goodwill
During 2019, the Company allocated $380.3 million and $6.2 million of the goodwill recognized in connection with the Acquisition to its Medicare—Internal segment and Medicare—External segment, respectively, based on an estimate of the relative fair value of each reportable segment.
The Company tests goodwill for impairment at the reporting unit level annually on November 30th and whenever events or circumstances make it more likely than not that an impairment may have occurred. A reporting unit is an operating segment or one level below an operating segment to which goodwill is assigned when initially recorded. The Company has four reporting units, which are the same as its four operating segments.
There was no impairment of goodwill for the three and nine months ended September 30, 2021 and 2020.
Intangible Assets
The gross carrying amounts, accumulated amortization and net carrying amounts of the Company’s definite-lived amortizable intangible assets, as well as its indefinite-lived intangible trade names, are as follows:
Sep. 30, 2021
(in thousands)Gross Carrying AmountAccumulated AmortizationNet Carrying Amount
Developed technology$496,000 $145,257 $350,743 
Customer relationships232,000 47,560 184,440 
Total intangible assets subject to amortization$728,000 $192,817 $535,183 
Indefinite-lived trade names83,000 
Total intangible assets$618,183 
Dec. 31, 2020
(in thousands)Gross Carrying AmountAccumulated AmortizationNet Carrying Amount
Developed technology$496,000 $92,114 $403,886 
Customer relationships232,000 30,160 201,840 
Total intangible assets subject to amortization$728,000 $122,274 $605,726 
Indefinite-lived trade names83,000 
Total intangible assets$688,726 
There was no impairment of intangible assets for the three and nine months ended September 30, 2021 and 2020.
GoHealth, Inc.2021 Form 10-Q
  13

As of September 30, 2021, expected amortization expense related to intangible assets for each of the five succeeding years is as follows:
(in thousands)Developed TechnologyCustomer RelationshipsTotal
Remainder of 2021$17,714 $5,800 $23,514 
202270,857 23,200 94,057 
202370,857 23,200 94,057 
202470,857 23,200 94,057 
202570,857 23,200 94,057 
Thereafter49,601 85,840 135,441 
Total$350,743 $184,440 $535,183 
4. LONG-TERM DEBT
The Company’s long-term debt consisted of the following:
(in thousands)Sep. 30, 2021Dec. 31, 2020
Term Loan Facilities$424,470 $412,373 
Revolving Credit Facilities25,000 — 
Less: Unamortized debt discount and issuance costs(5,984)(11,803)
Total debt$443,486 $400,570 
Less: Current portion of long-term debt(4,270)(4,170)
Total long-term debt$439,216 $396,400 
Term Loan Facilities
On September 13, 2019, in connection with the Acquisition, Norvax (“the Borrower”) entered into a first lien credit agreement (the “Credit Agreement”) which provided for a $300.0 million aggregate principal amount senior secured term loan facility (the “Initial Term Loan Facility”). During 2020, the Company entered into a series of amendments to the Credit Agreement to provide for, among other items as further described below, $117.0 million of incremental term loans (the “Incremental Term Loan Facility”).
On June 11, 2021, the Company entered into Amendment No. 5 to the Credit Agreement and Incremental Facility Agreement (“Amendment No. 5”). Amendment No. 5 creates a new class of incremental term loans (the “2021 Incremental Term Loans”) in an aggregate principal amount equal to $310.0 million, which was used to refinance $295.5 million of outstanding principal under the Initial Term Loan Facility, pay the related accrued interest and fund the prepayment premium. In connection with Amendment No. 5 and the refinancing of the Initial Term Loan, the Company recognized an $11.9 million loss on debt extinguishment, representing the 2% prepayment premium of $5.9 million and the write-down of deferred financing costs and debt discounts of $6.0 million. The Company incurred $1.7 million of debt issuance costs associated with Amendment No. 5, which are being amortized over the life of the debt to interest expense using the effective interest method.
The Company collectively refers to the Initial Term Loan Facility, the Incremental Term Loan Facility, and the 2021 Incremental Term Loans as the “Term Loan Facilities”.
As of September 30, 2021, the Company had a principal amount of $115.2 million and $309.2 million outstanding under the Incremental Term Loan Facility and the 2021 Incremental Term Loans, respectively. As of December 31, 2020, the Company had a principal amount of $296.3 million and $116.1 million outstanding under the Initial Term Loan Facility and Incremental Term Loan Facility, respectively. The Incremental Term Loan Facility effective interest rate was 7.5% at both September 30, 2021 and December 31, 2020. The 2021 Incremental Term Loans effective interest rate was 5.0% at September 30, 2021. The Initial Term Loan Facility effective interest rate was 7.5% at December 31, 2020.
Borrowings under the Incremental Term Loan Facility are, at the option of the Borrower, either (i) alternate base rate (“ABR”) plus 5.50% per annum or (ii) LIBOR plus 6.50% per annum. The 2021 Incremental Term Loans bear interest at either (i) ABR plus 3.00% per annum or (ii) LIBOR plus 4.00% per annum.
The Term Loan Facilities are payable in quarterly installments in the principal amount of 0.25% of the original principal amount. The remaining unpaid balance on the Term Loan Facilities, together with all accrued and unpaid interest thereon, is due and payable on or prior to September 13, 2025.
Revolving Credit Facilities
GoHealth, Inc.2021 Form 10-Q
  14

The Credit Agreement provided for a $30.0 million aggregate principal amount senior secured revolving credit facility (the “Revolving Credit Facility”). During 2020, the Company entered into a series of amendments to the Credit Agreement to provide for $28.0 million of incremental revolving credit (the “Incremental Revolving Credit Facilities”).
On May 7, 2021, the Company entered into a fourth amendment to the Credit Agreement, which provided $142.0 million of incremental revolving credit (the “Incremental No. 4 Revolving Credit Facility”), for a total amount of $200.0 million.
The Company collectively refers to the Revolving Credit Facility, the Incremental Revolving Credit Facilities, and the Incremental No. 4 Revolving Credit Facility as the “Revolving Credit Facilities”.
Amendment No. 5, as described above, also separates the Revolving Credit Facilities into two classes of revolving commitments consisting of Class A Revolving Commitments in the amount of $30.0 million and Class B Revolving Commitments in the amount of $170.0 million.
Borrowings under the Class A Revolving Commitments bear interest at either ABR plus 5.50% per annum or LIBOR plus 6.50% per annum. Borrowings under the Class B Revolving Commitments bear interest at either ABR plus 3.00% per annum or LIBOR plus 4.00% per annum. The Borrower is required to pay a commitment fee of 0.50% per annum under the Revolving Credit Facilities.
The Company had $25.0 million outstanding under the Revolving Credit Facilities as of September 30, 2021 and no amounts outstanding as of December 31, 2020. The Revolving Credit Facilities have a remaining capacity of $175.0 million in the aggregate as of September 30, 2021.
Outstanding borrowings under the Revolving Credit Facilities do not amortize and are due and payable on September 13, 2024.
The Borrower’s obligations under the Term Loan Facilities and Revolving Credit Facilities are guaranteed by Blizzard Midco, LLC and certain of the Borrower’s subsidiaries. All obligations under the Credit Agreement are secured by a first priority lien on substantially all of the assets of the Borrower, including a pledge of all of the equity interests of its subsidiaries. The Credit Agreement contains customary events of default and financial and non-financial covenants. The Company is in compliance with all covenants as of September 30, 2021.
5. STOCKHOLDERS' EQUITY AND MEMBERS' EQUITY
In connection with the Company’s IPO in July 2020, the Company’s Board of Directors approved an amended and restated certificate of incorporation and amended and restated bylaws. The amended and restated certificate of incorporation authorizes the issuance of up to 1,100,000 shares of Class A common stock, 690,000 shares of Class B common stock and 20,000 shares of preferred stock, each having a par value of $0.0001 per share. The number of shares of Class B common stock authorized is reduced for redemptions and forfeitures as they occur.
The Company’s amended and restated certificate of incorporation and the GoHealth Holdings, LLC Agreement require that the Company and GoHealth Holdings, LLC at all times maintain a one-to-one ratio between the number of shares of Class A common stock issued by the Company and the number of LLC Interests owned by the Company, except as otherwise determined by the Company. Additionally, the Company’s amended and restated certificate of incorporation and the GoHealth Holdings, LLC Agreement require that the Company and GoHealth Holdings, LLC at all times maintain a one-to-one ratio between the number of shares of Class B common stock owned by the Continuing Equity Owners and their respective permitted transferees and the number of LLC Interests owned by the Continuing Equity Owners and their respective permitted transferees, except as otherwise determined by the Company. Only the Continuing Equity Owners and the permitted transferees of Class B common stock are permitted to hold shares of Class B common stock. Shares of Class B common stock are transferable for shares of Class A common stock only together with an equal number of LLC Interests.
Holders of shares of the Company’s Class A common stock are entitled to one vote for each share held of record on all matters submitted to a vote of stockholders. Each share of Class B common stock entitles its holders to one vote per share on all matters presented to the Company’s stockholders generally. Holders of shares of Class B common stock will vote together with holders of the Company’s Class A common stock as a single class on all matters presented to the Company’s stockholders for their vote or approval, except for certain amendments to the Company’s amended and restated certificate of incorporation or as otherwise required by applicable law or the amended and restated certificate of incorporation. Holders of our Class B common stock are not entitled to participate in any dividends declared by our board of directors. Under the terms of the Company’s amended and restated certificate of incorporation, the Company’s board of directors is authorized to direct the Company to issue shares of preferred stock in one or more series without stockholder approval. The Company’s board of directors has the discretion to determine the rights, preferences, privileges and restrictions, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences, of each series of preferred stock.
The Continuing Equity Owners may, subject to certain exceptions, from time to time at each of their options require GoHealth Holdings, LLC to redeem all or a portion of their LLC Interests in exchange for, at the Company’s election (determined by at least
GoHealth, Inc.2021 Form 10-Q
  15

two of the Company’s independent directors who are disinterested), newly-issued shares of Class A common stock on a one-for-one basis, or to the extent there is cash available from a secondary offering, a cash payment equal to a volume weighted average market price of one share of the Company’s Class A common stock for each LLC Interest so redeemed, in each case, in accordance with the terms of the GoHealth Holdings, LLC Agreement.
The weighted average ownership percentages for the applicable reporting periods are used to attribute net income (loss) and other comprehensive income (loss) to the Company and the non-controlling interest holders. The non-controlling interest holders' weighted average ownership percentages for the three and nine months ended September 30, 2021 was 64.5% and 67.9%, respectively, and 73.8% for both the three and nine months ended September 30, 2020. The non-controlling interest holders' weighted average ownership percentages for the three and nine months ended September 30, 2020 is the same as both periods are based on the post-IPO net loss from July 17, 2020 to September 30, 2020.
Upon the Company’s dissolution or liquidation, after payment in full of all amounts required to be paid to creditors and to the holders of preferred stock having liquidation preferences, if any, holders of Class A common stock and Class B common stock will be entitled to receive ratable portions of the Company’s remaining assets available for distribution; provided, that the holders of Class B common stock shall not be entitled to receive more than $0.0001 per share of Class B common stock and upon receiving such amount, shall not be entitled to receive any of the Company’s other assets or funds with respect to such shares of Class B common stock.
6. SHARE-BASED COMPENSATION PLANS
The following table summarizes share-based compensation expense by operating function for the periods presented:
Three months ended Sep. 30,Nine months ended Sep. 30,
(in thousands)2021202020212020
Marketing and advertising$698 $24,709 $1,462 $24,829 
Customer care and enrollment957 11,993 2,796 12,050 
Technology910 32,748 2,791 32,907 
General and administrative4,824 142,620 13,051 143,360 
Total share-based compensation expense$7,389 $212,070 $20,100 $213,146 
Performance Stock Units (“PSUs”)
During the nine months ended September 30, 2021, the Company granted to certain of its employees 489 shares of Class A common stock issuable pursuant to PSUs. The criteria for the market-based PSUs is based on the Company’s total shareholder return (“TSR”) relative to the TSR of the common stock of a pre-defined industry peer group. TSR is measured at the end of the performance period, which is generally the period commencing on the grant date and ending on the three-year anniversary of the grant date. Depending on the relative TSR achieved, the number of PSUs earned can vary from 0% of the target award to a maximum of 200% of the target award. The Company estimated the grant-date fair value of the awards subject to a market condition using a Monte Carlo simulation model, using the following weighted-average assumptions: risk-free interest rate of 0.2% and annualized volatility of 72.0%. The grant date fair value of the PSUs was $22.17. The Company recognizes the grant date fair value of PSUs as compensation expense on a straight-line basis over the three-year performance period. For the three and nine months ended September 30, 2021, the Company recorded share-based compensation expense related to PSUs of $0.8 million and $2.2 million, respectively.
2020 Employee Stock Purchase Plan (“2020 ESPP”)
On July 7, 2020, the Company adopted the 2020 ESPP. The first offering period of the 2020 ESPP commenced on January 1, 2021 and expired on June 30, 2021. The current offering period of the 2020 ESPP commenced on July 1, 2021, and will expire on December 31, 2021. The purpose of the 2020 ESPP is to provide the Company's eligible employees with an opportunity to purchase designated shares of the Company’s Class A common stock at a price equal to 85% of the lower of the closing price at the beginning or end of each offering period. During the nine months ended September 30, 2021, the Company issued 50 shares through the ESPP. For the three and nine months ended September 30, 2021, the Company recorded share-based compensation expense related to the 2020 ESPP of $0.1 million and $0.3 million, respectively.
GoHealth, Inc.2021 Form 10-Q
  16

7. NET LOSS PER SHARE
Basic loss per share is computed by dividing net loss attributable to GoHealth, Inc. by the weighted-average number of shares of Class A common stock outstanding during the period. Diluted loss per share is computed giving effect to all potentially dilutive shares. Diluted loss per share for all periods presented is the same as basic loss per share as the inclusion of potentially issuable shares would be antidilutive.
Prior to the IPO, the GHH, LLC membership structure included Preferred units, Senior Preferred Earnout Units, Class A common units, Class B common units and Profit Units. The Company analyzed the calculation of earnings per unit for periods prior to the IPO using the two-class method and determined that it resulted in values that would not be meaningful to the users of these Condensed Consolidated Financial Statements. Therefore, earnings per share information has not been presented for periods prior to the IPO on July 17, 2020. For the three and nine months ended September 30, 2020, the basic and diluted earnings per share represent only the period from July 17, 2020 to September 30, 2020.
A reconciliation of the numerator and denominator used in the calculation of basic and diluted net loss per share of Class A common stock is as follows:
Three months ended Sep. 30,Nine months ended Sep. 30,
(in thousands, except per share amounts)2021202020212020
Numerator:
Net loss$(55,431)$(206,496)$(101,874)$(230,299)
Less: Net loss attributable to GoHealth, Inc. prior to the IPO— (1,662)— (25,465)
Less: Net loss attributable to non-controlling interests(35,248)(150,076)(67,612)(150,076)
Net loss attributable to GoHealth, Inc.(20,183)(54,758)(34,262)(54,758)
Denominator:
Weighted-average shares of Class A common stock outstanding—basic113,938 84,183 102,939 84,183 
Effect of dilutive securities— — — — 
Weighted-average shares of Class A common stock outstanding—diluted113,938 84,183 102,939 84,183 
Net loss per share of Class A common stock—basic and diluted$(0.18)$(0.65)$(0.33)$(0.65)
The following number of shares were excluded from the calculation of diluted loss per share because the effect of including such potentially dilutive shares would have been antidilutive:
(in thousands)September 30, 2021September 30, 2020
Class A common stock issuable pursuant to equity awards6,393 2,673 
Class B common stock205,995 236,997 
Shares of Class B common stock do not share in earnings and are not participating securities. Accordingly, separate presentation of loss per share of Class B common stock under the two-class method has not been presented.
For periods prior to the Transactions and the IPO, the reported income taxes represent those of GHH, LLC. As a result of the Transactions and the IPO, the Company became subject to U.S. federal and certain state and local income taxes with respect to its allocable share of any taxable income or loss generated by GHH, LLC. There was no pro forma impact on loss per share to reflect income tax expense at an effective tax rate as the Company determined it is not more likely than not that the tax benefits associated with the deferred tax assets arising from the Transactions and the IPO will be realized.
GoHealth, Inc.2021 Form 10-Q
  17

8. INCOME TAXES
The Company is taxed as a corporation for income tax purposes and is subject to federal, state, and local taxes on the income allocated to it from GHH, LLC based upon the Company’s economic interest in GHH, LLC. The Company is the sole managing member of GHH, LLC and, as a result, consolidates the financial results of GHH, LLC. GHH, LLC is a limited liability company taxed as a partnership for income tax purposes, and the subsidiaries of GHH, LLC are limited liability companies for income tax purposes except for a subsidiary and its foreign subsidiary, which are taxed as a corporation and foreign disregarded entity, respectively. As such, GHH, LLC does not pay any federal income taxes, as income or loss is included in the tax returns of the individual members. Additionally, certain wholly-owned entities taxed as corporations are subject to federal, state, and foreign income taxes in the jurisdictions in which they operate, and accruals for such taxes are included in the Condensed Consolidated Financial Statements. For periods prior to the IPO, the Company’s taxes represent those of GHH, LLC.
The Company’s effective tax rate for both the three and nine months ended September 30, 2021 was 0.14%. The Company’s effective tax rate for the three and nine months ended September 30, 2020 was (0.03)% and (0.02)%, respectively. The effective tax rate for each period is lower than the statutory tax rate primarily due to the effect of loss entities for which the Company excludes from its annual effective tax rate calculation and loss attributable to non-controlling interests.
Tax Receivable Agreement (“TRA”)
In connection with the IPO, the Company entered into a TRA with GHH, LLC, the Continuing Equity Owners and the Blocker Shareholders that will provide for the payment by the Company to the Continuing Equity Owners and the Blocker Shareholders of 85% of the amount of tax benefits, if any, that the Company actually realizes (or in some circumstances is deemed to realize). The amounts payable under the TRA will vary depending upon a number of factors, including the amount, character, and timing of the taxable income of the Company in the future. As of September 30, 2021, the Company has determined there is no resulting liability related to the TRA arising from the Transactions and IPO. Should the Company determine that the TRA liability will be considered probable at a future date based on new information, any changes will be recorded within income from continuing operations at that time.
9. REVENUE
Revenue Recognition for Variable Consideration
The Company’s variable consideration includes the total estimated lifetime value (“LTV”) it expects to receive for selling an insurance product after the carrier approves an application. The consideration is variable based on the amount of time it estimates a policy will remain in force, which is based on historical experience or carrier experience to the extent available, industry data, and expectations as to future retention rates. Additionally, the Company considers the application of a constraint and only recognizes the amount of variable consideration that it believes is probable that it will be entitled to receive and will not be subject to a significant revenue reversal in the future.
On a quarterly basis, the Company re-estimates LTV at a vintage level for outstanding vintages, reviews and monitors changes in the data used to estimate LTV, as well as the cash received for each vintage as compared to the original estimates. The difference between cash received for each vintage and the respective estimated LTV can be significant and may or may not be indicative of the need to adjust revenue for prior period vintages. Changes in LTV may result in an increase or a decrease to revenue and a corresponding change to commissions receivable. The Company analyzes these differences and to the extent the Company believes differences in the estimates are indicative of a change to prior period LTVs, the Company will adjust revenue for the affected vintages at the time such determination is made and when it is probable that a significant reversal in the amount of cumulative revenue recognized will not occur. As a result of this analysis, for the three and nine months ended September 30, 2021, the Company recorded negative revenue adjustments of $6.7 million and $10.3 million, respectively, for changes in estimates relating to performance obligations satisfied in prior periods. For the three and nine months ended September 30, 2020, there were no revenue adjustments relating to performance obligations satisfied in prior periods.
GoHealth, Inc.2021 Form 10-Q
  18

Disaggregation of Revenue
The table below depicts the disaggregation of revenue by product, and is consistent with how the Company evaluates its financial performance:
Three months ended Sep. 30,Nine months ended Sep. 30,
(in thousands)2021202020212020
Commission revenue:
Medicare:
Medicare Advantage$172,086 $95,334 $484,273 $282,251 
Medicare Supplement533 1,083 2,106 5,237 
Prescription Drug Plans516 414 1,557 1,409 
Total Medicare173,135 96,831 487,936 288,897 
Individual and Family Plan:
Fixed Indemnity660 2,699 4,249 13,296 
Short-term226 957 845 4,259 
Major Medical130 98 539 336 
Total Individual and Family Plan1,016 3,754 5,633 17,891 
Ancillary787 718 2,786 2,977 
Small Group10 87 82 741 
Total commission revenue174,948 101,390 496,437 310,506 
Enterprise revenue:
Partner Marketing and Enrollment Services25,263 52,879 89,651 91,248 
Direct Partner Campaigns11,364 5,523 26,166 19,791 
Other159 3,568 561 9,882 
Total enterprise revenue36,786 61,970 116,378 120,921 
Net revenues$211,734 $163,360 $612,815 $431,427 
Contract Assets and Liabilities
The company records contract assets and contract liabilities from contracts with customers as it relates to commissions receivable, commissions payable and deferred revenue. Commissions receivable represents estimated variable consideration for commissions to be received from insurance carriers for performance obligations that have been satisfied. Commissions payable represents estimated commissions to be paid to the Company’s external agents and other partners. Deferred revenue includes amounts collected for partner marketing and enrollment services and technology licensing and implementation fees in advance of the Company satisfying its performance obligations for such customers. The Company had unbilled receivables for performance-based enrollment fees as of September 30, 2021 and December 31, 2020 of $3.1 million and $12.9 million, respectively, which were reclassified to prepaid expenses and other current assets from accounts receivable, net on the Condensed Consolidated Balance Sheets. The reclassification was based on the Company’s conditional rights to receive consideration based on the services transferred to the customer. Prior period amounts have been reclassified to match the current period presentation. There are no other contract liabilities or contract assets recorded by the Company.
For the three and nine months ended September 30, 2021, the Company recognized $26 thousand and $0.2 million of revenue that was deferred as of December 31, 2020, respectively.
Commissions Receivable
Commissions receivable activity is summarized as follows:
(in thousands)Nine months ended Sep. 30, 2021
Beginning balance$810,398 
Commission revenue (1)496,437 
Cash receipts(335,455)
Ending balance$971,380 
Less: Commissions receivable - current133,422 
Commissions receivable - non-current$837,958 
(1)Commission revenue for the nine months ended September 30, 2021, is presented net of a negative revenue adjustment of $10.3 million for changes in estimates relating to performance obligations satisfied in prior periods.
GoHealth, Inc.2021 Form 10-Q
  19

10. COMMITMENTS AND CONTINGENCIES
Leases
The Company is party to various non-cancelable operating lease agreements for certain of the Company’s offices and data centers with lease periods expiring in 2032. Certain of these arrangements have free rent periods or escalating rent payment provisions, and the Company recognizes rent expense under such arrangements on a straight-line basis.
Legal Proceedings
In September 2020, three purported securities class action complaints were filed in the United States District Court for the Northern District of Illinois against the Company, certain of its officers and directors, and certain underwriters, private equity firms, and investment vehicles alleging violations of the Securities Act of 1933. On December 10, 2020, the court in the earliest filed action consolidated the three complaints, appointed lead plaintiffs and lead counsel for the consolidated action, and captioned the consolidated action In re GoHealth, Inc. Securities Litigation. Lead plaintiffs filed a consolidated complaint on February 25, 2021. Defendants filed responsive pleadings on April 26, 2021 to dismiss the complaint. On June 14, 2021, the plaintiffs filed an opposition brief, to which the defendants replied on July 6, 2021. On May 19, 2021, a derivative action against certain of the Company’s officers and directors was filed, alleging substantially the same allegations as the In re GoHealth, Inc. Securities Litigation. By suggestion of the plaintiff’s counsel, this lawsuit is stayed until at least as long as the motion to dismiss in the In re GoHealth, Inc. Securities Litigation is pending. The Company disputes each and every of plaintiffs’ claims and intends to defend these matters vigorously.
11. RELATED PARTY TRANSACTIONS
The Company is party to various lease agreements with 214 W Huron LLC, 220 W Huron Street Holdings LLC, and 215 W Superior LLC, each of which are controlled by significant shareholders, to lease its corporate offices in Chicago, Illinois. The Company pays rent, operating expenses, maintenance, and utilities under the terms of the leases. For the three and nine months ended September 30, 2021 and 2020, the Company made aggregate lease payments of $0.3 million, $1.0 million, $0.3 million and $1.0 million, respectively, under these leases.
On January 1, 2020, the Company entered into a non-exclusive aircraft dry lease agreement with an entity wholly-owned and controlled by certain significant shareholders. The agreement allows the Company to use an aircraft owned by this entity for business and on an as-needed basis. The agreement has no set term and is terminable without cause by either party upon 30 days’ prior written notice. Under the agreement, the Company is required to pay $6,036.94 per flight hour for use of the aircraft. For the three and nine months ended September 30, 2021 and 2020, the Company recorded expense of $0.3 million, $0.7 million, $0.3 million and $1.1 million, respectively, under this lease.
On May 12, 2020, the Company entered into a lease agreement with Wilson Tech 5, which is controlled by significant shareholders, for a proposed site in Lindon, Utah, beginning in 2022. The Company will not have access to the leased premises until construction is complete (“commencement date”) and is not deemed to be the owner during the construction period. This lease agreement expires ten years after the commencement date. The Company did not make any lease payments during the three and nine months ended September 30, 2021 and 2020 under this lease. The initial base annual rent will be approximately $4.6 million beginning in mid-2022.
During the twelve months ended December 31, 2020, the Company provided a short-term advancement to NVX Holdings, Inc., which is controlled by significant shareholders, for which the Company recorded a receivable of $3.4 million. The advancement was collected by the Company during the three months ended March 31, 2021.
12. OPERATING SEGMENTS AND SIGNIFICANT CUSTOMERS
Operating Segments
The Company reports segment information based on how the Company’s chief operating decision maker (“CODM”) regularly reviews operating results, allocates resources and makes decisions regarding business operations. The performance measures of the segments include total revenue and profit (loss). For segment reporting purposes in accordance with ASC 280-10, Segment Reporting, the Company’s business structure is comprised of four operating and reportable segments:
Medicare Internal and External: The Medicare internal and external segments consist primarily of revenues earned from sales of Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and Medicare Special Needs Plans (or “SNPs”), for multiple carriers.
Individual and Family Plan and Other (“IFP and Other”) Internal and External: The IFP and Other internal and external segments consist primarily of revenues earned from sales of individual and family plans, dental plans, vision plans and other ancillary plans to individuals that are not Medicare-eligible.
GoHealth, Inc.2021 Form 10-Q
  20

The Internal and External segments relative to both Medicare and IFP are defined as follows:
Internal: The two internal segments primarily consist of sales of products and plans by Company-employed agents offering qualified prospects plans from multiple carriers, Company-employed agents offering qualified prospects plans on a carrier-specific basis, or sales of products and plans through our online platform without the assistance of our agents (do-it-yourself or “DIY”). The Company earns revenue in this channel through commissions paid by carriers based on sales the Company generates, as well as enrollment fees, hourly fees and other fees for services performed for specific carriers and other partners.
External: The two external segments represent sales of products and plans under the Company’s carrier contracts using an independent, national network of agents who are not employed by the Company. These agents utilize the Company’s technology and platform to enroll consumers in health insurance plans and provide a means to earn a return on leads that otherwise may have not been addressed. The Company also sells insurance prospects (or “leads”) to agencies within this channel. The Company earns revenue in this channel through commissions paid by carriers as a result of policy sales, as well as sales of leads to external agencies.
The following table presents summary results of the Company’s operating segments for the periods indicated:
Three months ended Sep. 30,Nine months ended Sep. 30,
(in thousands)2021202020212020
Net revenues:
Medicare:
Internal channel$158,605 $133,723 $476,391 $316,211 
External channel46,237 20,252 117,116 77,305 
Total Medicare204,842 153,975 593,507 393,516 
IFP and Other:
Internal channel5,742 6,147 13,505 21,798 
External channel1,150 3,238 5,803 16,113 
Total IFP and Other6,892 9,385 19,308 37,911 
Net revenues211,734 163,360 612,815 431,427 
Segment profit (loss):
Medicare:
Internal channel(4,126)49,464 73,574 123,946 
External channel1,866 720 (453)892 
Total Medicare(2,260)50,184 73,121 124,838 
IFP and Other:
Internal channel2,186 (245)657 181 
External channel(330)147 (227)789 
Total IFP and Other1,856 (98)430 970 
Segment profit (loss)(404)50,086 73,551 125,808 
Corporate expense24,701 224,368 69,176 241,942 
Change in fair value of contingent consideration liability— — — 19,700 
Amortization of intangible assets23,514 23,514 70,543 70,543 
Loss on extinguishment of debt— — 11,935 — 
Interest expense6,921 8,636 23,886 24,378 
Other (income) expense, net(30)2 27 (494)
Income (loss) before income taxes$(55,510)$(206,434)$(102,016)$(230,261)
There are no internal revenue transactions between the Company’s operating segments. Substantially all revenue for the periods presented was generated from customers located in the United States. The Company’s CODM does not separately evaluate assets by segment, and therefore assets by segment are not presented. The Company’s assets are primarily located in the United States.
GoHealth, Inc.2021 Form 10-Q
  21

Significant Customers
The following table presents carriers representing 10% or more of the Company’s total revenue for the periods indicated:
Three months ended Sep. 30,Nine months ended Sep. 30,
2021202020212020
Humana40 %52 %33 %45 %
Anthem17 %26 %28 %30 %
United14 %8 %16 %8 %
Centene15 %10 %13 %11 %
Substantially all of the revenue from these customers was from the sales of products and plans within the Medicare—Internal and Medicare—External segments.
Concentration of Credit Risk
The Company does not require collateral or other security in granting credit. As of September 30, 2021, four customers each represented 10% or more of the Company’s total accounts receivable and unbilled receivables and, in aggregate, represented 93%, or $10.8 million, of the combined total. As of December 31, 2020, three customers each represented 10% or more of the Company’s total accounts receivable and unbilled receivables and, in aggregate, represented 86%, or $23.2 million, of the combined total.
ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITIONS AND RESULTS OF OPERATIONS.
This section presents management’s perspective on our financial condition and results of operations. The following discussion and analysis is intended to highlight and supplement data and information presented elsewhere in this Quarterly Report on Form 10-Q, including the Condensed Consolidated Financial Statements and related Notes, and should be read in conjunction with the accompanying tables. To the extent that this discussion describes prior performance, the descriptions relate only to the periods listed, which may not be indicative of our future financial outcomes. In addition to historical information, this discussion contains forward-looking statements that involve risks, uncertainties and assumptions that could cause results to differ materially from management’s expectations. Factors that could cause such differences are discussed under the heading “Cautionary Note Regarding Forward-Looking Statements” in this Quarterly Report on Form 10-Q and under the heading “Item 1A. Risk Factors.” in the 2020 Form 10-K. We assume no obligation to update any of these forward-looking statements.
In certain cases, numbers and percentages in the tables below may not foot due to rounding.
Overview
We are a leading health insurance marketplace and Medicare-focused digital health company whose mission is to improve access to healthcare in America. Our proprietary technology platform leverages modern machine-learning algorithms powered by nearly two decades of insurance behavioral data to reimagine the optimal process for helping individuals find the best health insurance plan for their specific needs. Our differentiated combination of a vertically-integrated consumer acquisition platform and highly skilled and trained agents has enabled us to enroll millions of people in Medicare and individual and family plans since our inception. With a current commissionable market of nearly $30 billion, and nearly 11,000 Americans turning 65 years old every day and our track record of significant growth in net revenues in the Medicare space in the past five years, we believe we will continue to be one of the top choices for insurance advice to help navigate one of the most important purchasing decisions individuals make.
Business Segments
We have four reportable segments: (i) Medicare—Internal, (ii) Medicare—External, (iii) Individual and Family Plans, or IFP and Other—Internal and (iv) IFP and Other—External. We organize the segments by product type, Medicare and IFP and Other, as well as by distribution channel, internal and external, as further described below. In addition, we separately report other expenses (classified as “Corporate expenses” in our financial statements), the primary components of which are corporate overhead expenses and shared service expenses that have not been allocated to the operating segments. The segment results provided herein may not be comparable to other companies. We refer to the Medicare—Internal and Medicare—External segments collectively as the “Medicare segments” and the IFP and Other—Internal and IFP and Other—External segments as the “IFP and Other segments.”
•Medicare—Internal: The Medicare—Internal segment relates to sales of products and plans by GoHealth-employed agents offering qualified prospects plans from multiple carriers, GoHealth-employed agents offering qualified prospects plans on a carrier-specific basis, or sales of products and plans through our online platform without the assistance of
GoHealth, Inc.2021 Form 10-Q
  22

our agents, which we refer to as DIY. In this segment, we sell Medicare Advantage, Medicare Supplement, Medicare prescription drug plans, and Medicare Special Needs Plans, or SNPs. We earn revenue in this segment through commissions paid by carriers based on sales we generated, as well as enrollment fees, hourly fees and other fees for services performed for specific carriers and other partners. The Medicare—Internal segment is our largest and fastest growing segment.
•Medicare—External: The Medicare—External segment relates to sales of products and plans under GoHealth’s carrier contracts using an independent, national network of agents or external agencies, which are not employed by GoHealth. These agents utilize our technology and platform to enroll consumers in health insurance plans and provide us with a means to earn a return on leads that otherwise may have not been addressed. In this segment, we sell Medicare Advantage, Medicare Supplement, Medicare prescription drug plans, and SNPs. We earn revenue in this segment through commissions paid by carriers as a result of policy sales, as well as sales of consumer leads to external agencies.
•IFP and Other—Internal: The IFP and Other—Internal segment relates to sales of products and plans by GoHealth-employed agents offering qualified prospects plans from multiple carriers, GoHealth-employed agents offering qualified prospects plans on a carrier-specific basis, or DIY. In this segment, we sell individual and family plans, dental plans, vision plans and other ancillary plans to individuals who are not Medicare-eligible. We earn revenue in this segment through commissions paid by carriers based on sales we generate, as well as enrollment fees, and hourly fees and other fees for services performed for specific carriers and other partners.
•IFP and Other—External: The IFP and Other—External segment relates to sales of products and plans under GoHealth’s carrier contracts using external agencies, who use agents that are not employed by GoHealth. These agents utilize our technology and platform to enroll consumers in health insurance plans. We also sell consumer leads generated by us to external agencies. In this segment, we sell individual and family plans, dental plans, vision plans and other ancillary plans to individuals who are not Medicare-eligible. We earn revenue in this segment through commissions paid by carriers as a result of policy sales, as well as sales of consumer leads to external agencies.
The following table presents the percentages of revenues and profit (loss) generated by each of our operating segments for the periods presented:
Three months ended Sep. 30,Nine months ended Sep. 30,
2021202020212020
Percent of net revenues:
Medicare—Internal75.0 %81.8 %77.8 %73.3 %
Medicare—External21.8 %12.4 %19.1 %17.9 %
IFP and Other—Internal2.7 %3.8 %2.2 %5.1 %
IFP and Other—External0.5 %2.0 %0.9 %3.7 %
Total net revenues100.0 %100.0 %100.0 %100.0 %
Percent of segment profit (loss):
Medicare—InternalNM98.8 %100.0 %98.6 %
Medicare—ExternalNM1.4 %(0.6)%0.7 %
IFP and Other—InternalNM(0.5)%0.9 %0.1 %
IFP and Other—External81.7 %0.3 %(0.3)%0.6 %
Total segment profit100.0 %100.0 %100.0 %100.0 %
NM = amount is not meaningful
The Transactions
Our historical results of operations prior to the completion of the Transactions, including the IPO, do not reflect certain items that we expect will affect our results of operations and financial condition after giving effect to the Transactions and the use of proceeds from the IPO.
Following the completion of the Transactions, GoHealth, Inc. became the sole managing member of GoHealth Holdings, LLC. Although we have a minority economic interest in GoHealth Holdings, LLC, we have the sole voting interest in, and control of the business and affairs of, GoHealth Holdings, LLC and its direct and indirect subsidiaries. As a result, GoHealth, Inc. consolidates GoHealth Holdings, LLC and records significant non-controlling interest in a consolidated entity in GoHealth, Inc.’s Condensed Consolidated Financial Statements for the economic interest in GoHealth Holdings, LLC held directly or indirectly by the Continuing Equity Owners. As of September 30, 2021, public investors collectively own 64.5% of our outstanding Class A common stock, consisting of 74,030 shares of Class A common stock. As of September 30, 2021, GoHealth, Inc. owns 114,713 LLC Interests, representing 36.3% of the economic interest in GoHealth Holdings, LLC, the Founders collectively own 97,718
GoHealth, Inc.2021 Form 10-Q
  23

LLC Interests, representing 30.9% of the economic interest in GoHealth Holdings, LLC, Centerbridge owns 80,793 LLC Interests, representing 25.6% of the economic interest in GoHealth Holdings, LLC, and the Continuing Equity Owners collectively own 22,757 LLC Interests, representing 7.2% of the economic interest in GoHealth Holdings, LLC. Accordingly, as of September 30, 2021, the economic interest in GoHealth Holdings, LLC held by non-controlling interest was 63.7%. GoHealth, Inc. is a holding company that conducts no operations and its principal asset is the LLC Interests we purchased from GoHealth Holdings, LLC.
The percentage ownership of total shares of Class A and Class B common stock issued and outstanding as of September 30, 2021, is as follows:
goco-20210930_g2.jpg
GoHealth, Inc. is subject to U.S. federal, state and local income taxes with respect to our allocable share of any taxable income of GoHealth Holdings, LLC and is taxed at the prevailing corporate tax rates. In addition to tax expenses, we also incur expenses related to our status as a public company, plus payment obligations under the Tax Receivable Agreement, which could be significant. We intend to cause GoHealth Holdings, LLC to make distributions to us in an amount sufficient to allow us to pay these expenses and fund any payments due under the Tax Receivable Agreement.
Response to COVID-19, Impact and Recovery
In March 2020, the World Health Organization declared a pandemic due to COVID-19 and the pandemic continues to have significant impact on the U.S. economy. During the pandemic we successfully transitioned our agents and other employees to a work from home working environment and opened several virtual sites across the country. We believe the investments we have made in our technology infrastructure have allowed for a seamless transition without any material impacts to our business, highlighting its resilience. We believe that our business is well-suited to navigate the current environment in which consumers are particularly focused on healthcare issues and mortality. The Company continues to implement a gradual and phased return to the office for certain employees, while we expect other employees will continue to work in a remote environment for the foreseeable future. Employee work location decisions will continue to depend, at least in part, on the level of virus containment and local health and safety regulations. While social distancing requirements have pushed consumers to conduct business remotely, the underlying demand dynamics for our core products remain unchanged. Additionally, because of our remote agent platform, we believe agents will continue to be attracted to our bonus-based agent compensation model and the stable and attractive source of income it can provide, thereby allowing us to continue to recruit and retain agents. Further, as consumers become more comfortable with conducting business remotely, we believe consumer adoption of distribution models such as ours may continue to accelerate long after the COVID-19 pandemic ends.
The COVID-19 pandemic has resulted in, and may continue to result in, significant economic disruption in the economy. While the situation has improved, namely with the help of vaccines, variants continue to put stress on the recovery. We continue to closely monitor the situation and its impacts on our business, liquidity, and capital planning initiatives.
We do not yet know the full extent of the impacts on our business, our operations or the global economy as a whole. However, the effects could have a material impact on our results of operations. See “Risk Factors—Risks Related to Our Business—The extent to which the COVID-19 outbreak and measures taken in response thereto impact our business, results of operations and financial condition will depend on future developments, which are highly uncertain and cannot be predicted” in our 2020 Form 10-K for additional information.
GoHealth, Inc.2021 Form 10-Q
  24

Results of Operations
Three months ended September 30, 2021 compared to three months ended September 30, 2020
The following table sets forth the components of our results of operations for the periods presented:
Three months ended Sep. 30, 2021Three months ended Sep. 30, 2020
(in thousands)Dollars% of Net RevenuesDollars% of Net Revenues
Net revenues:
Commission$174,948 82.6 %$101,390 62.1 %
Enterprise36,786 17.4 %61,970 37.9 %
Net revenues211,734 100.0 %163,360 100.0 %
Operating expenses:
Cost of revenue53,632 25.3 %25,827 15.8 %
Marketing and advertising59,511 28.1 %62,848 38.5 %
Customer care and enrollment87,813 41.5 %52,896 32.4 %
Technology11,651 5.5 %39,520 24.2 %
General and administrative24,232 11.4 %156,551 95.8 %
Amortization of intangible assets23,514 11.1 %23,514 14.4 %
Total operating expenses260,353 123.0 %361,156 221.1 %
Income (loss) from operations(48,619)(23.0)%(197,796)(121.1)%
Interest expense6,921 3.3 %8,636 5.3 %
Other (income) expense, net(30)— %2 — %
Income (loss) before income taxes(55,510)(26.2)%(206,434)(126.4)%
Income tax expense (benefit)(79)— %62 — %
Net income (loss)$(55,431)(26.2)%$(206,496)(126.4)%
Net income (loss) attributable to non-controlling interests(35,248)(16.6)%(150,076)(91.9)%
Net income (loss) attributable to GoHealth, Inc.$(20,183)(9.5)%$(56,420)(34.5)%
Non-GAAP financial measures:
EBITDA$(22,519)$(173,021)
Adjusted EBITDA$(14,068)$39,284 
Adjusted EBITDA margin(6.6)%24.0 %
EBITDA, Adjusted EBITDA and Adjusted EBITDA Margin
We use supplemental measures of our performance that are derived from our consolidated financial information, but which are not presented in our Condensed Consolidated Financial Statements prepared in accordance with GAAP. These non-GAAP financial measures include net income (loss) before interest expense, income tax expense (benefit) and depreciation and amortization expense, or EBITDA; Adjusted EBITDA and Adjusted EBITDA margin. Adjusted EBITDA is the primary financial performance measure used by management to evaluate its business and monitor its results of operations.
Adjusted EBITDA represents EBITDA as further adjusted for share-based compensation expense, accelerated vesting of certain equity awards, loss on extinguishment of debt, loss on sublease, non-recurring legal fees, change in fair value of contingent consideration liability, IPO transaction costs, and severance costs. Adjusted EBITDA margin represents Adjusted EBITDA divided by net revenues.
We use non-GAAP financial measures to supplement financial information presented on a GAAP basis. We believe that excluding certain items from our GAAP results allows management to better understand our consolidated financial performance from period to period and better project our future consolidated financial performance as forecasts are developed at a level of detail different from that used to prepare GAAP-based financial measures. Moreover, we believe these non-GAAP financial measures provide our stakeholders with useful information to help them evaluate our operating results by facilitating an enhanced understanding of our operating performance and enabling them to make more meaningful period to period comparisons. There are limitations to the use of the non-GAAP financial measures presented in this Quarterly Report on Form 10-Q. For example, our non-GAAP financial measures may not be comparable to similarly titled measures of other companies. Other companies, including companies in our industry, may calculate non-GAAP financial measures differently than we do, limiting the usefulness of those measures for comparative purposes.
The non-GAAP financial measures are not meant to be considered as indicators of performance in isolation from or as a substitute for net income (loss) prepared in accordance with GAAP, and should be read only in conjunction with financial
GoHealth, Inc.2021 Form 10-Q
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information presented on a GAAP basis. Reconciliations of each of EBITDA and Adjusted EBITDA to its most directly comparable GAAP financial measure, net income (loss), are presented in the tables below in this Quarterly Report on Form 10-Q. We encourage you to review the reconciliations in conjunction with the presentation of the non-GAAP financial measures for each of the periods presented. In future periods, we may exclude similar items, may incur income and expenses similar to these excluded items and include other expenses, costs and non-recurring items.
The following table sets forth the reconciliations of GAAP net income (loss) to EBITDA and Adjusted EBITDA for the periods presented:
Three months ended Sep. 30,
(in thousands)20212020
Net revenues$211,734 $163,360 
Net income (loss)(55,431)(206,496)
Interest expense6,921 8,636 
Income tax expense (benefit)(79)62 
Depreciation and amortization expense26,070 24,777 
EBITDA(22,519)(173,021)
Share-based compensation expense (1)7,389 2,770 
Accelerated vesting of certain equity awards (2)— 209,300 
Loss on sublease (3)1,062 — 
IPO transactions costs (4)— 235 
Adjusted EBITDA$(14,068)$39,284 
Adjusted EBITDA margin(6.6)%24.0 %

(1)Represents non-cash share-based compensation expense relating to equity awards.
(2)Represents non-cash share-based compensation expense relating to the accelerated vesting of performance-vesting units in connection with the IPO for the three months ended September 30, 2020.
(3)Represents the loss related to a sublease agreement entered into during the three months ended September 30, 2021.
(4)Represents legal, accounting, consulting, and other indirect costs associated with the Company’s IPO.
Net Revenues
Commission Revenues
Commission revenues were $174.9 million for the three months ended September 30, 2021 compared to $101.4 million for the three months ended September 30, 2020. The $73.6 million, or 73%, increase was primarily attributable to increases in commission revenue from the sales of Medicare Advantage policies in both the Medicare—Internal and Medicare—External segments, driven by a 100% increase in total Medicare Advantage commissionable Approved Submissions in the three months ended September 30, 2021 compared to the comparable prior year period.
Enterprise Revenues
Enterprise revenues were $36.8 million for the three months ended September 30, 2021 compared to $62.0 million for the three months ended September 30, 2020. The $25.2 million, or 41%, decrease was primarily attributable to a decrease of $27.6 million related to partner marketing and enrollment services.
Operating Expense
Cost of Revenue
Cost of revenue was $53.6 million for the three months ended September 30, 2021 compared to $25.8 million for the three months ended September 30, 2020. The $27.8 million, or 108%, increase was primarily attributable to a 134% increase in commissionable Approved Submissions in the Medicare—External segment, which increased the amount of expense we recognized pursuant to our revenue-sharing agreements with external agents and other partners.
Marketing and Advertising
Marketing and advertising expense was $59.5 million for the three months ended September 30, 2021 compared to $62.8 million for the three months ended September 30, 2020. The $3.3 million, or 5%, decrease was primarily attributable to $24.7 million of share-based compensation expense recorded during the three months ended September 30, 2020 relating to the accelerated vesting of performance-vesting units in connection with the IPO. Absent this share-based compensation expense, the increase was primarily due to an increase in our advertising costs for the Medicare—Internal segment to generate more qualified
GoHealth, Inc.2021 Form 10-Q
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prospects, which contributed to a 87% increase in Medicare—Internal commissionable Approved Submissions and 73% increase in commission revenue.
Customer Care and Enrollment
Customer care and enrollment expense was $87.8 million for the three months ended September 30, 2021 compared to $52.9 million for the three months ended September 30, 2020. The $34.9 million, or 66%, increase was primarily attributable to the hiring of additional agents in the Medicare—Internal segment to be well-positioned for target annual enrollment period (“AEP”) capacity. Additionally, the increase represents onboarding and new training initiatives, which position us to have the agent efficiency gains necessary to capitalize on opportunities, as well as expenses associated with an increased rate in attrition of agents. Additionally, customer care and enrollment expense for the three months ended September 30, 2020 included $11.5 million of share-based compensation expense relating to the accelerated vesting of performance-vesting units in connection with the IPO.
Technology
Technology expense was $11.7 million for the three months ended September 30, 2021 compared to $39.5 million for the three months ended September 30, 2020. The $27.9 million, or 71%, decrease was primarily attributable to $32.6 million of share-based compensation expense recorded during the three months ended September 30, 2020 relating to the accelerated vesting of performance-vesting units in connection with the IPO. Absent this share-based compensation expense, the increase was primarily due to the hiring of additional employees in our technology and data science teams, and the expansion of our business intelligence and analytics staffing in order to support the growth of the Medicare—Internal segment.
General and Administrative
General and administrative expense was $24.2 million for the three months ended September 30, 2021 compared to $156.6 million for the three months ended September 30, 2020. The $132.3 million, or 85%, decrease was primarily attributable to $140.6 million of share-based compensation expense recorded during the three months ended September 30, 2020 relating to the accelerated vesting of performance-vesting units in connection with the IPO. Absent this share-based compensation expense, the increase was primarily due to investments in corporate infrastructure, such as legal, human resources, and finance, to support general growth and implement the corporate resources needed to support a post-IPO business.
Amortization of Intangible Assets
Amortization of intangible assets expense was $23.5 million for both the three months ended September 30, 2021 and three months ended September 30, 2020, and relates to the amortization of developed technology and customer relationships.
Interest Expense
Interest expense was $6.9 million for the three months ended September 30, 2021 compared to $8.6 million for the three months ended September 30, 2020. The $1.7 million decrease was due to the refinancing of the Initial Term Loan Facility in June 2021.
Adjusted EBITDA
Adjusted EBITDA was negative $14.1 million for the three months ended September 30, 2021 compared to positive $39.3 million for the three months ended September 30, 2020. The $53.4 million, or 136%, decrease was due to our strategic investments in agent capacity and capabilities to be well-positioned for target AEP production.
GoHealth, Inc.2021 Form 10-Q
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Nine months ended September 30, 2021 compared to nine months ended September 30, 2020
The following table sets forth the components of our results of operations for the periods presented:
Nine months ended Sep. 30, 2021Nine months ended Sep. 30, 2020
(in thousands)Dollars% of Net RevenuesDollars% of Net Revenues
Net revenues:
Commission$496,437 81.0 %$310,506 72.0 %
Enterprise116,378 19.0 %120,921 28.0 %
Net revenues612,815 100.0 %431,427 100.0 %
Operating expenses:
Cost of revenue139,449 22.8 %104,520 24.2 %
Marketing and advertising169,730 27.7 %110,556 25.6 %
Customer care and enrollment196,834 32.1 %105,267 24.4 %
Technology33,251 5.4 %49,818 11.5 %
General and administrative69,176 11.3 %177,400 41.1 %
Change in fair value of contingent consideration liability— — %19,700 4.6 %
Amortization of intangible assets70,543 11.5 %70,543 16.4 %
Total operating expenses678,983 110.8 %637,804 147.8 %
Income (loss) from operations(66,168)(10.8)%(206,377)(47.8)%
Interest expense23,886 3.9 %24,378 5.7 %
Loss on extinguishment of debt11,935 1.9 %— — %
Other (income) expense, net27 — %(494)(0.1)%
Income (loss) before income taxes(102,016)(16.6)%(230,261)(53.4)%
Income tax expense (benefit)(142)— %38 — %
Net income (loss)$(101,874)(16.6)%$(230,299)(53.4)%
Net income (loss) attributable to non-controlling interests(67,612)(11.0)%(150,076)(34.8)%
Net income (loss) attributable to GoHealth, Inc.$(34,262)(5.6)%$(80,223)(18.6)%
Non-GAAP financial measures:
EBITDA$(955)$(132,441)
Adjusted EBITDA$32,322 $101,141 
Adjusted EBITDA margin5.3 %23.4 %
The following table sets forth the reconciliations of GAAP net income (loss) to EBITDA and Adjusted EBITDA for the periods presented:
Nine months ended Sep. 30,
(in thousands)20212020
Net revenues$612,815 $431,427 
Net income (loss)(101,874)(230,299)
Interest expense23,886 24,378 
Income tax expense (benefit)(142)38 
Depreciation and amortization expense77,175 73,442 
EBITDA(955)(132,441)
Loss on extinguishment of debt (1)11,935 — 
Share-based compensation expense (2)20,100 3,846 
Accelerated vesting of certain equity awards (3)— 209,300 
Loss on sublease (4)1,062 — 
Legal fees (5)180 — 
Change in fair value of contingent consideration liability (6)— 19,700 
IPO transactions costs (7)— 659 
Severance costs (8)— 77 
Adjusted EBITDA$32,322 $101,141 
Adjusted EBITDA margin5.3 %23.4 %
(1)Represents the loss on debt extinguishment related to the Initial Term Loan Facility.
GoHealth, Inc.2021 Form 10-Q
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(2)Represents non-cash share-based compensation expense relating to equity awards.
(3)Represents non-cash share-based compensation expense relating to the accelerated vesting of performance-vesting units in connection with the IPO for the nine months ended September 30, 2020.
(4)Represents the loss related to a sublease agreement entered into during the nine months ended September 30, 2021.
(5)Represents non-recurring legal fees unrelated to our core operations.
(6)Represents the change in fair value of the contingent consideration liability due to the predecessor owners of the Company arising from the Centerbridge Acquisition.
(7)Represents legal, accounting, consulting, and other indirect costs associated with the Company’s IPO.
(8)Represents costs associated with the termination of employment.
Net Revenues
Commission Revenues
Commission revenues were $496.4 million for the nine months ended September 30, 2021 compared to $310.5 million for the nine months ended September 30, 2020. The $185.9 million, or 60%, increase was primarily attributable to increases in commission revenue from the Medicare—Internal segment driven by a 71% increase in Medicare commissionable Approved Submissions and increased LTV Per Approved Submission for the nine months ended September 30, 2021 compared to the comparable prior year period.
Enterprise Revenues
Enterprise revenues were $116.4 million for the nine months ended September 30, 2021 compared to $120.9 million for the nine months ended September 30, 2020. The $4.5 million, or 4%, decrease was primarily attributable to a $9.3 million decrease in technology licensing and implementation fees, consumer lead sales to external third parties in our external segments, as we strategically shifted to generating consumer leads in the internal channels, and a decrease of $1.6 million related to partner marketing and enrollment services. These decreases were partially offset by a $6.4 million increase in our direct partner campaigns in our Medicare—Internal segment, which was driven by our ability to dedicate more resources to these campaigns as a result of our increased agent base.
Operating Expense
Cost of Revenue
Cost of revenue was $139.4 million for the nine months ended September 30, 2021 compared to $104.5 million for the nine months ended September 30, 2020. The $34.9 million, or 33%, increase was primarily attributable to a 44% increase in commissionable Approved Submissions in the Medicare—External segment, which increased the amount of expense we recognized pursuant to our revenue-sharing agreements with external agents and other partners.
Marketing and Advertising
Marketing and advertising expense was $169.7 million for the nine months ended September 30, 2021 compared to $110.6 million for the nine months ended September 30, 2020. The $59.2 million, or 54%, increase was primarily attributable to an increase in our advertising costs for the Medicare—Internal segment to generate more qualified prospects, which contributed to a 71% increase in Medicare—Internal commissionable Approved Submissions and 42% increase in net revenue. Additionally, marketing and advertising expense for the nine months ended September 30, 2020 included $24.7 million of share-based compensation expense relating to the accelerated vesting of performance-vesting units in connection with the IPO.
Customer Care and Enrollment
Customer care and enrollment expense was $196.8 million for the nine months ended September 30, 2021 compared to $105.3 million for the nine months ended September 30, 2020. The $91.6 million, or 87%, increase was primarily attributable to the hiring of additional agents in the Medicare—Internal segment to be well-positioned for target AEP capacity. Additionally, the increase represents onboarding and new training initiatives, which position us to have the agent efficiency gains necessary to capitalize on opportunities, as well as expenses associated with an increased rate in attrition of agents. Additionally, customer care and enrollment expense for the nine months ended September 30, 2020 included $11.5 million of share-based compensation expense relating to the accelerated vesting of performance-vesting units in connection with the IPO.
Technology
Technology expense was $33.3 million for the nine months ended September 30, 2021 compared to $49.8 million for the nine months ended September 30, 2020. The $16.6 million, or 33%, decrease was primarily attributable to $32.6 million of share-based compensation expense recorded during the nine months ended September 30, 2020 relating to the accelerated vesting of performance-vesting units in connection with the IPO. Absent this share-based compensation expense, the increase was
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primarily due to the hiring of additional employees in our technology and data science teams, and the expansion of our business intelligence and analytics staffing in order to support the growth of the Medicare—Internal segment.
General and Administrative
General and administrative expense was $69.2 million for the nine months ended September 30, 2021 compared to $177.4 million for the nine months ended September 30, 2020. The $108.2 million, or 61%, decrease was primarily attributable to $140.6 million of share-based compensation expense recorded during the nine months ended September 30, 2020 relating to the accelerated vesting of performance-vesting units in connection with the IPO. Absent this share-based compensation expense, the increase was primarily due to investments in corporate infrastructure, such as legal, human resources, and finance, to support general growth and implement the corporate resources needed to support a post-IPO business.
Change in Fair Value of Contingent Consideration Liability
Change in fair value of contingent consideration liability was $19.7 million for the nine months ended September 30, 2020 and relates to the earnout liability incurred in connection with the Centerbridge Acquisition, in which we agreed to pay additional consideration if certain financial targets are achieved. The earnout liability was settled in connection with our IPO.
Amortization of Intangible Assets
Amortization of intangible assets expense was $70.5 million for both the nine months ended September 30, 2021 and nine months ended September 30, 2020, and relates to the amortization of developed technology and customer relationships.
Interest Expense
Interest expense was $23.9 million for the nine months ended September 30, 2021 compared to $24.4 million for the nine months ended September 30, 2020. The $0.5 million decrease was due to the refinancing of the Initial Term Loan Facility in June 2021.
Loss on Extinguishment of Debt
Loss on extinguishment of debt was $11.9 million for the nine months ended September 30, 2021 and relates to the expense recognized for the extinguishment of the Initial Term Loan Facility.
Adjusted EBITDA
Adjusted EBITDA was $32.3 million for the nine months ended September 30, 2021 compared to $101.1 million for the nine months ended September 30, 2020. The $68.8 million, or 68%, decrease was due to our strategic investments in agent capacity and capabilities to be well-positioned for target AEP production.
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Segment Information
Three months ended September 30, 2021 compared to three months ended September 30, 2020
Our operating segments have been determined in accordance with Accounting Standards Codification (“ASC”) 280, Segment Reporting. We have four operating segments: Medicare—Internal, Medicare—External, IFP and Other—Internal, and IFP and Other—External. In addition, we separately report other expenses (classified as “corporate expense” in the following table), the primary components of which are corporate overhead expenses and shared service expenses that have not been allocated to the operating segments, as they are not the responsibility of segment operating management. The segment measurements provided to and evaluated by the chief operating decision maker are described in Note 12, “Operating Segments And Significant Customers,” to the Condensed Consolidated Financial Statements in this Quarterly Report on Form 10-Q.
(in thousands)Three months ended Sep. 30, 2021Three months ended Sep. 30, 2020
Dollars% of Net RevenuesDollars% of Net Revenues
Net revenues:
Medicare—Internal$158,60575.0 %$133,723 81.8 %
Medicare—External46,23721.8 %20,25212.4 %
IFP and Other—Internal5,7422.7 %6,1473.8 %
IFP and Other—External1,1500.5 %3,2382.0 %
Net revenues211,734100.0 %163,360100.0 %
Segment profit (loss):
Medicare—Internal(4,126)(1.9)%49,46430.3 %
Medicare—External1,8660.9 %7200.4 %
IFP and Other—Internal2,1861.0 %(245)(0.1)%
IFP and Other—External(330)(0.2)%1470.1 %
Segment profit (loss)(404)(0.2)%50,08630.7 %
Corporate expense 24,70111.7 %224,368137.3 %
Amortization of intangible assets23,51411.1 %23,51414.4 %
Interest expense6,9213.3 %8,6365.3 %
Other (income) expense, net(30)— %2— %
Income (loss) before income taxes$(55,510)(26.2)%$(206,434)(126.4)%
Net Revenues
Net revenues for the Medicare—Internal segment were $158.6 million for the three months ended September 30, 2021 compared to $133.7 million for the three months ended September 30, 2020. The $24.9 million, or 19%, increase was primarily attributable to the hiring of additional agents, the increased utilization and efficiency of our agents and the implementation of new marketing strategies to generate a greater number of qualified prospects, which contributed to a 87% increase in commissionable Approved Submissions.
Net revenues for the Medicare—External segment were $46.2 million for the three months ended September 30, 2021 compared to $20.3 million for the three months ended September 30, 2020. The $26.0 million, or 128%, increase was primarily attributable to a 134% increase in commissionable Approved Submissions in the Medicare—External segment due to our ability to recruit and onboard additional external agents to enroll consumers in Medicare plans using our technology and platform.
Net revenues for the IFP and Other—Internal segment were $5.7 million for the three months ended September 30, 2021 compared to $6.1 million for the three months ended September 30, 2020. Net revenues for the IFP and Other—External segment were $1.2 million for the three months ended September 30, 2021 compared to $3.2 million for the three months ended September 30, 2020. For each of the IFP and Other segments, the decreases were primarily driven by a change in product mix sold, as well as a strategic shift towards higher margin Medicare products.
Segment Profit (Loss)
Segment loss for the Medicare—Internal segment was $4.1 million for the three months ended September 30, 2021 compared to a profit of $49.5 million for the three months ended September 30, 2020. The $53.6 million, or 108%, decrease was primarily attributable to (i) increased marketing and advertising costs, which contributed to a 87% increase in Medicare—Internal commissionable Approved Submissions and a 30% increase in net revenue, and (ii) increased customer care and enrollment costs attributable to the hiring, onboarding, and training of additional agents to position us to achieve target AEP production.
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Segment profit for the Medicare—External segment was $1.9 million for the three months ended September 30, 2021 compared to $0.7 million for the three months ended September 30, 2020. The change was primarily attributable to a 134% increase in commissionable Approved Submissions in the Medicare—External segment, which drove a 128% increase in commissions revenue.
Segment profit for the IFP and Other—Internal segment was $2.2 million for the three months ended September 30, 2021 compared to a loss of $0.2 million for the three months ended September 30, 2020. The change was primarily attributable to a reduction in operating costs driven by less investment in this segment, as we have implemented an overall strategic shift towards higher margin Medicare products.
Segment loss for the IFP and Other—External segment was $0.3 million for the three months ended September 30, 2021 compared to a profit of $0.1 million for the three months ended September 30, 2020. The change was primarily attributable to a change in product mix sold by external agencies, as well as an overall strategic shift towards higher margin Medicare products.
Nine months ended September 30, 2021 compared to nine months ended September 30, 2020
(in thousands)Nine months ended Sep. 30, 2021Nine months ended Sep. 30, 2020
Dollars% of Net RevenuesDollars% of Net Revenues
Net revenues:
Medicare—Internal$476,39177.8 %$316,211 73.3 %
Medicare—External117,11619.1 %77,30517.9 %
IFP and Other—Internal13,5052.2 %21,7985.1 %
IFP and Other—External5,8030.9 %16,1133.7 %
Net revenues612,815100.0 %431,427100.0 %
Segment profit (loss):
Medicare—Internal73,57412.0 %123,94628.8 %
Medicare—External(453)(0.1)%8920.2 %
IFP and Other—Internal6570.1 %181— %
IFP and Other—External(227)— %7890.2 %
Segment profit73,55112.0 %125,80829.2 %
Corporate expense 69,17611.3 %241,94256.1 %
Change in fair value of contingent consideration liability—— %19,7004.6 %
Amortization of intangible assets70,54311.5 %70,54316.4 %
Loss on extinguishment of debt11,9351.9 %—— %
Interest expense23,8863.9 %24,3785.7 %
Other (income) expense, net27— %(494)(0.1)%
Income (loss) before income taxes$(102,016)(16.6)%$(230,261)(53.4)%
Net Revenues
Net revenues for the Medicare—Internal segment were $476.4 million for the nine months ended September 30, 2021 compared to $316.2 million for the nine months ended September 30, 2020. The $160.2 million, or 51%, increase was primarily attributable to the hiring of additional agents, the increased utilization and efficiency of our agents and the implementation of new marketing strategies to generate a greater number of qualified prospects, which contributed to a 71% increase in commissionable Approved Submissions.
Net revenues for the Medicare—External segment were $117.1 million for the nine months ended September 30, 2021 compared to $77.3 million for the nine months ended September 30, 2020. The $39.8 million, or 51%, increase was primarily attributable to a 44% increase in commissionable Approved Submissions in the Medicare—External segment due to our ability to recruit and onboard additional external agents to enroll consumers in Medicare plans using our technology and platform.
Net revenues for the IFP and Other—Internal segment were $13.5 million for the nine months ended September 30, 2021 compared to $21.8 million for the nine months ended September 30, 2020. Net revenues for the IFP and Other—External segment were $5.8 million for the nine months ended September 30, 2021 compared to $16.1 million for the nine months ended September 30, 2020. For each of the IFP and Other segments, the decreases were primarily driven by a change in product mix sold, as well as a strategic shift towards higher margin Medicare products.
Segment Profit (Loss)
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Segment profit for the Medicare—Internal segment was $73.6 million for the nine months ended September 30, 2021 compared to $123.9 million for the nine months ended September 30, 2020. The $50.4 million, or 41%, decrease was primarily attributable to (i) increased marketing and advertising costs, which contributed to a 71% increase in Medicare—Internal commissionable Approved Submissions and a 51% increase in net revenue, and (ii) increased customer care and enrollment costs attributable to the hiring, onboarding, and training of additional agents to position us to achieve target AEP production, as well as expenses associated with an increased rate in attrition of agents.
Segment loss for the Medicare—External segment was $0.5 million for the nine months ended September 30, 2021 compared to a profit of $0.9 million for the nine months ended September 30, 2020. The change was primarily attributable to an increase in marketing and advertising costs.
Segment profit for the IFP and Other—Internal segment was $0.7 million for the nine months ended September 30, 2021 compared to $0.2 million for the nine months ended September 30, 2020. The change was primarily attributable to a reduction in operating costs driven by less investment in this segment, as we have implemented an overall strategic shift towards higher margin Medicare products.
Segment loss for the IFP and Other—External segment was $0.2 million for the nine months ended September 30, 2021 compared to a profit of $0.8 million for the nine months ended September 30, 2020. The change was primarily attributable to a change in product mix sold by external agencies, as well as an overall strategic shift towards higher margin Medicare products.
Key Business and Operating Metrics by Segment
In addition to traditional financial metrics, we rely upon certain business and operating metrics to evaluate our business performance and facilitate our operations. Below are the most relevant business and operating metrics for each segment, except for EBITDA and Adjusted EBITDA, which are not presented on a segment basis.
Medicare Segments
Lifetime Value of Commissions per Consumer Acquisition Cost
Lifetime value of commissions per consumer acquisition cost (“LTV/CAC”), represents (i) aggregate commissions estimated to be collected over the estimated life of all commissionable Approved Submissions for the relevant period based on multiple factors, including but not limited to, contracted commission rates, carrier mix and expected policy persistency with applied constraints, or LTV, divided by (ii) the cost to convert a qualified prospect into a Submitted Policy (comprised of cost of revenue, marketing and advertising expenses and customer care and enrollment expenses) less other non-commission carrier revenue for such period, or “CAC.” CAC is comprised of cost of revenue, marketing and advertising expenses and customer care and enrollment expenses less enterprise revenue and is presented on a per commissionable Approved Submission basis. The estimate of the future renewal commissions is determined by using the contracted renewal commission rates constrained by a persistency-adjusted renewal period. The persistency-adjusted renewal period is determined based on our historical experience and available industry and insurance carrier historical data. Persistency-adjustments allow us to estimate renewal revenue only to the extent probable that a material reversal in revenue would not be expected to occur. These factors may result in varying values from period to period.
The LTV/CAC for the Medicare—Internal segment was 1.1x (with a CAC of $119.3 million) for the three months ended September 30, 2021 compared to 3.7x (with a CAC of $20.9 million) for the three months ended September 30, 2020. The decrease in LTV/CAC was primarily attributable to the hiring and training of additional agents in the Medicare—Internal segment to be well-positioned for target AEP capacity, as well as an increase in our advertising costs for the Medicare—Internal segment to generate more qualified prospects, which contributed to a 87% increase in Medicare—Internal commissionable Approved Submissions and 19% increase in Medicare—Internal revenue.
The LTV/CAC for the Medicare—Internal segment was 1.4x (with a CAC of $267.7 million) for the nine months ended September 30, 2021 compared to 3.0x (with a CAC of $71.5 million) for the nine months ended September 30, 2020. The decrease in LTV/CAC is attributable to the same factors described above.
Submitted Policies
Submitted Policies represent completed applications that, with respect to each such application, the consumer has authorized us to submit to the carrier. The applicant may need to take additional actions, including providing subsequent information before the application is reviewed by the carrier.
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The following table presents the number of Submitted Policies by product for the Medicare segments for the periods presented, split between those submissions that are commissionable (compensated through commissions received from carriers) and those that are non-commissionable (compensated via hourly fees and enrollment fees):
Three months ended Sep. 30,Nine months ended Sep. 30,
(in actuals)2021202020212020
Medicare Advantage149,68097,675475,717314,088
Medicare Supplement6481,2452,7746,164
Prescription Drug Plans1,9232,0066,8906,437
Total Medicare—Commissionable152,251100,926485,381326,689
Medicare Advantage1,5326,47210,70320,806
Medicare Supplement1,3271,7165,0195,262
Prescription Drug Plans5421,0342,2182,787
Total Medicare—Non-commissionable3,4019,22217,94028,855
Total Medicare Submitted Policies155,652110,148503,321355,544
Total Medicare Submitted Policies were 155,652 and 110,148 for the three months ended September 30, 2021 and 2020, respectively, and 503,321 and 355,544 for the nine months ended September 30, 2021 and 2020, respectively. The increase is attributable to improved multichannel marketing strategies that allowed us to generate a greater number of high quality prospects, along with increased efficiency of our agents. Agent efficiency increased due to the implementation of more efficient marketing strategies and improvements in our LeadScore and call-routing technologies, which allowed our agents to increase the number of qualified prospects they are able to talk to and improve the rate at which a qualified prospect converts to a Submitted Policy. Additionally, the successful hiring, onboarding, and training of additional agents contributed to the increase in Submitted Policies. We were also able to drive an increase in total Submitted Policies in the Medicare—External segment due to our ability to recruit and onboard additional external agents to enroll consumers in Medicare plans using our technology and platform.
Approved Submissions
Approved Submissions represent Submitted Policies approved by carriers for the identified product during the indicated period. Not all Approved Submissions will go in force, or effectuate, as some individuals we enroll may not ultimately pay their insurance premiums or may switch out of a policy within the disenrollment period during the first 90 days of the policy. In general, the relationship between Submitted Policies and Approved Submissions has been steady over time. Therefore, factors impacting the number of Submitted Policies also impact the number of Approved Submissions.
The following tables present the number of Approved Submissions by product relating to commissionable policies for each of the Medicare segments for the periods presented. Only commissionable policies are used to calculate our LTV.
Medicare—Internal
Three months ended Sep. 30,Nine months ended Sep. 30,
(in actuals)2021202020212020
Medicare Advantage145,61977,186395,804228,612
Medicare Supplement1833157021,602
Prescription Drug Plans2,2081,5746,5255,319
Total Medicare—Internal Commissionable Approved Submissions148,01079,075403,031235,533
Medicare—Internal commissionable Approved Submissions were 148,010 and 79,075 for the three months ended September 30, 2021 and 2020, respectively, and 403,031 and 235,533 for the nine months ended September 30, 2021 and 2020, respectively. The increase was attributable to the hiring of additional agents, the increased efficiency of our agents due to technology improvements and improved multichannel marketing strategies that allowed us to generate a greater number of high quality prospects.
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Medicare—External
Three months ended Sep. 30,Nine months ended Sep. 30,
(in actuals)2021202020212020
Medicare Advantage47,48819,390121,17980,656
Medicare Supplement4278441,8234,035
Prescription Drug Plans1913527161,206
Total Medicare—External Commissionable Approved Submissions48,10620,586123,71885,897
Medicare—External commissionable Approved Submissions were 48,106 and 20,586 for the three months ended September 30, 2021 and 2020, respectively, and 123,718 and 85,897 for the nine months ended September 30, 2021 and 2020, respectively. The increase in Medicare—External commissionable Approved Submissions was attributable to our ability to recruit and onboard additional external agents to enroll consumers in Medicare plans.
Lifetime Value of Commissions Per Approved Submission
Lifetime value of commissions per commissionable Approved Submission (“LTV Per Approved Submission”), represents (i) aggregate commissions estimated to be collected over the estimated life of all commissionable Approved Submissions for the relevant period based on multiple factors, including but not limited to, contracted commission rates, carrier mix and expected policy persistency with applied constraints, divided by (ii) the number of commissionable Approved Submissions for such period. LTV Per Approved Submission is equal to the sum of the commission revenue due upon the initial sale of a policy, and when applicable, an estimate of future renewal commissions per commissionable Approved Submissions. The estimate of the future renewal commissions is determined by using the contracted renewal commission rates constrained by a persistency-adjusted renewal period. The persistency-adjusted renewal period is determined based on our historical experience and available industry and carrier historical data. Persistency-adjustments allow us to estimate renewal revenue only to the extent probable that a material reversal in revenue would not be expected to occur. These factors may result in varying values from period to period. LTV Per Approved Submission represents commissions only from policies sold during the period, but excludes policies originally submitted in prior periods.
The following table presents the LTV Per Approved Submission by product for the Medicare segments for the periods presented:
Three months ended Sep. 30,Nine months ended Sep. 30,
(in actuals)2021202020212020
Medicare Advantage$926 $987 $957 $913 
Medicare Supplement$874 $934 $834 $929 
Prescription Drug Plans$215 $215 $215 $216 
LTV Per Approved Submission for Medicare Advantage were $926 and $987 for the three months ended September 30, 2021 and 2020, respectively. The decrease was primarily driven by carrier and consumer mix, as well as unfavorable effectuation and persistency trends.
LTV Per Approved Submission for Medicare Advantage were $957 and $913 for the nine months ended September 30, 2021 and 2020, respectively. The increase was primarily due to an increase in commission rates, partially offset by unfavorable persistency trends.
LTV Per Approved Submission for Medicare Supplement were $874 and $934 for the three months ended September 30, 2021 and 2020, respectively, and $834 and $929 for the nine months ended September 30, 2021 and 2020, respectively. The decrease was primarily due to changes in carrier mix.
LTV Per Approved Submission for prescription drug plans were relatively unchanged for both the three months ended September 30, 2021 compared to 2020 and the nine months ended September 30, 2021 compared to 2020.
IFP and Other Segments
Submitted Policies
Submitted Policies represent the number of completed applications that, with respect to each such application, the consumer has authorized us to submit to the carrier. The applicant may need to take additional actions, including providing subsequent information before the application is reviewed by the carrier.
GoHealth, Inc.2021 Form 10-Q
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Total Submitted Policies for the IFP and Other segments were 7,330 and 20,313 for the three months ended September 30, 2021 and 2020, respectively. The decrease was due to a change in strategy to prioritize agents and marketing and advertising spend in the higher margin Medicare segments.
Total Submitted Policies for the IFP and Other segments were 40,652 and 83,366 for the nine months ended September 30, 2021 and 2020, respectively. The decrease was due to a change in strategy to prioritize agents and marketing and advertising spend in the higher margin Medicare segments.
Liquidity and Capital Resources
Overview
Our liquidity needs primarily include working capital and debt service requirements. At September 30, 2021, cash and cash equivalents totaled $85.2 million. On July 17, 2020, we completed our IPO, which resulted in the issuance and sale of 43,500 shares of common stock at the IPO price of $21.00, and generated net proceeds of $852.4 million after deducting underwriting discounts and other offering costs. We believe that our current sources of liquidity, which include cash and cash equivalents and funds available under the Credit Facilities, as described further below, will be sufficient to meet our projected operating and debt service requirements for at least the next 12 months. Short-term liquidity needs will primarily be funded through the Revolving Credit Facilities, as described further below, if necessary. As of September 30, 2021, we had $25.0 million outstanding under the Revolving Credit Facilities and had a remaining capacity of $175.0 million. To the extent that our current liquidity is insufficient to fund future activities, we may need to raise additional funds, which may include the sale of equity securities or through debt financing arrangements. The incurrence of additional debt financing would result in debt service obligations, and any future instruments governing such debt could provide for operating and financing covenants that could restrict our operations.
The following table presents a summary of cash flows for the nine months ended September 30, 2021 and 2020 :
Nine months ended Sep. 30,
(in thousands)20212020
Net cash (used in) provided by operating activities$(72,419)$28,835 
Net cash used in investing activities$(19,269)$(12,023)
Net cash provided by financing activities$32,743 $265,578 
Operating Activities
Cash provided by operating activities primarily consists of net loss adjusted for non-cash items including share-based compensation; depreciation and amortization; amortization of intangible assets; change in the fair value of contingent consideration; amortization of debt discount and issuance costs; loss on extinguishment of debt; loss on sublease; and the effect of changes in working capital and other activities.
Collection of commissions receivable depends upon the timing of the receipt of commission payments. If there were to be a delay in receiving a commission payment from a carrier within a quarter, the operating cash flows for that quarter could be adversely impacted.
A significant portion of marketing and advertising expense is driven by the number of qualified prospects required to generate the insurance applications submitted to carriers. Marketing and advertising costs are expensed and generally paid as incurred and since commission revenue is recognized upon approval of a submission but commission payments are paid to us over time, there are working capital requirements to fund the upfront cost of acquiring new policies.
Net cash used in operating activities was $72.4 million for the nine months ended September 30, 2021, which consisted of a $101.9 million net loss and positive adjustments for non-cash items of $111.3 million, offset by negative adjustments for operating assets and liabilities of $81.8 million. The change in operating assets and liabilities was primarily driven by an increase in commissions receivable of $161.0 million partially offset by a decrease in prepaid expenses and other assets of $10.5 million, an increase in commissions payable of $36.2 million, an increase in accounts payable of $18.3 million, a decrease in accounts receivable of $6.2 million and an increase in accrued liabilities of $5.7 million.
Net cash provided by operating activities was $28.8 million for the nine months ended September 30, 2020, which consisted of $230.3 million in net loss and adjustments for non-cash items of $306.9 million, offset by the effect of changes in operating assets and liabilities representing a $47.8 million use of cash. The change in operating assets and liabilities was primarily driven by an increase in commissions receivable of $117.9 million, partially offset by an increase in deferred revenue of $40.2 million and an increase in commissions payable of $28.0 million. The increases in commissions receivable and commissions payable were each driven by increases in Medicare commissionable Approved Submissions. The increase in deferred revenue represents carrier-specific marketing development funds received in advance of satisfying the related performance obligation.
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Investing Activities
Net cash used in investing activities was $19.3 million for the nine months ended September 30, 2021 and consisted of capitalized internal-use software related to new technology, software, and systems and purchases of property and equipment.
Net cash used in investing activities of $12.0 million for the nine months ended September 30, 2020 was primarily attributable to both capitalized internal-use software related to new technology, software, and systems and purchases of property and equipment.
Financing Activities
Net cash provided by financing activities was $32.7 million for the nine months ended September 30, 2021 and was primarily due to proceeds from borrowings of $335.0 million and the collection of the short-term advancement to NVX Holdings, partially offset by repayment of borrowings of $297.9 million and call premium paid for debt extinguishment of $5.9 million as further described below .
Net cash provided by financing activities of $265.6 million for the nine months ended September 30, 2020 was due to proceeds from the issuance of Class A common stock sold in the IPO, net of offering costs, of $852.4 million. Of the $852.4 million of IPO proceeds, $508.3 million was used to purchase LLC Interests, $100.0 million was used to settle the Senior Preferred Earnout Units, and $96.2 million was used as partial consideration for the Blocker Merger. Additionally, the Company made borrowings of $117.0 million under the Incremental Term Loan Facility during the nine months ended September 30, 2020.
Credit Facilities
Term Loan Facilities
On September 13, 2019, in connection with the Acquisition, Norvax (“the Borrower”) entered into a first lien credit agreement (the “Credit Agreement”) which provided for a $300.0 million aggregate principal amount senior secured term loan facility (the “Initial Term Loan Facility”). During 2020, the Company entered into a series of amendments to the Credit Agreement to provide for, among other items as further described below, $117.0 million of incremental term loans (the “Incremental Term Loan Facility”).
On June 11, 2021, the Company entered into Amendment No. 5 to the Credit Agreement and Incremental Facility Agreement (“Amendment No. 5”). Amendment No. 5 creates a new class of incremental term loans (the “2021 Incremental Term Loans”) in an aggregate principal amount equal to $310.0 million, which was used to refinance $295.5 million of outstanding principal under the Initial Term Loan Facility, pay the related accrued interest and fund the prepayment premium. In connection with Amendment No. 5 and the refinancing of the Initial Term Loan, the Company recognized an $11.9 million loss on debt extinguishment, representing the 2% prepayment premium of $5.9 million and the write-down of deferred financing costs and debt discounts of $6.0 million. The Company incurred $1.7 million of debt issuance costs associated with Amendment No. 5, which are being amortized over the life of the debt to interest expense using the effective interest method.
The Company collectively refers to the Initial Term Loan Facility, the Incremental Term Loan Facility, and the 2021 Incremental Term Loans as the “Term Loan Facilities”.
As of September 30, 2021, the Company had a principal amount of $115.2 million and $309.2 million outstanding under the Incremental Term Loan Facility and the 2021 Incremental Term Loans, respectively. The Incremental Term Loan Facility effective interest rate was 7.5% at both September 30, 2021 and December 31, 2020. The 2021 Incremental Term Loans’ effective interest rate was 5.0% at September 30, 2021.
Borrowings under the Initial Term Loan and the Incremental Term Loan Facility are, at the option of the Borrower, either (i) alternate base rate (“ABR”) plus 5.50% per annum or (ii) LIBOR plus 6.50% per annum. The 2021 Incremental Term Loans bear interest at either (i) ABR plus 3.00% per annum or (ii) LIBOR plus 4.00% per annum.
The Term Loan Facilities are payable in quarterly installments in the principal amount of 0.25% of the original principal amount. The remaining unpaid balance on the Term Loan Facilities, together with all accrued and unpaid interest thereon, is due and payable on or prior to September 13, 2025.
Revolving Credit Facilities
The Credit Agreement provided for a $30.0 million aggregate principal amount senior secured revolving credit facility (the “Revolving Credit Facility”). During 2020, the Company entered into a series of amendments to the Credit Agreement to provide for $28.0 million of incremental revolving credit (the “Incremental Revolving Credit Facilities”).
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On May 7, 2021, the Company entered into a fourth amendment to the Credit Agreement, which provided $142.0 million of incremental revolving credit (the “Incremental No. 4 Revolving Credit Facility”), for a total amount of $200.0 million.
The Company collectively refers to the Revolving Credit Facility, the Incremental Revolving Credit Facilities, and the Incremental No. 4 Revolving Credit Facility as the “Revolving Credit Facilities”.
Amendment No. 5, as described above, also separates the Revolving Credit Facilities into two classes of revolving commitments consisting of Class A Revolving Commitments in the amount of $30.0 million and Class B Revolving Commitments in the amount of $170.0 million.
Borrowings under the Class A Revolving Commitments bear interest at either ABR plus 5.50% per annum or LIBOR plus 6.50% per annum. Borrowings under the Class B Revolving Commitments bear interest at either ABR plus 3.00% per annum or LIBOR plus 4.00% per annum. The Borrower is required to pay a commitment fee of 0.50% per annum under the Revolving Credit Facilities.
The Company had $25.0 million outstanding under the Revolving Credit Facilities, which have a remaining capacity of $175.0 million in the aggregate as of September 30, 2021. Outstanding borrowings under the Revolving Credit Facilities do not amortize and are due and payable on September 13, 2024.
Recent Accounting Pronouncements
For a discussion of new accounting pronouncements recently adopted and not yet adopted, see Note 1, “Description Of Business And Significant Accounting Policies,” to the Condensed Consolidated Financial Statements included elsewhere in this Quarterly Report on Form 10-Q.
Seasonality
The Medicare annual enrollment period occurs from October 15th to December 7th. As a result, we experience an increase in the number of submitted Medicare-related applications during the fourth quarter and an increase in expense related to the Medicare segments during the third and fourth quarters. Additionally, as a result of the annual Medicare Advantage open enrollment period that occurs from January 1st to March 31st, commission revenue is typically second-highest in our first quarter. The second and third quarters are known as special election periods, and are our seasonally smallest quarters. A significant portion of our marketing and advertising expenses is driven by the number of health insurance applications submitted through us. Marketing and advertising expenses are generally higher in the fourth quarter during the Medicare annual enrollment period, but because commissions from approved customers are paid to us over time, our operating cash flows could be adversely impacted by a substantial increase in marketing and advertising expenses as a result of a higher volume of applications submitted during the fourth quarter or positively impacted by a substantial decline in marketing and advertising expenses as a result of lower volume of applications submitted during the fourth quarter.
Critical Accounting Policies and Estimates
The preparation of our Condensed Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of revenues, expenses, assets, and liabilities and disclosure of contingent assets and liabilities in our financial statements. We regularly assess these estimates; however, actual amounts could differ from those estimates. The most significant items involving management’s estimates include estimates of revenue recognition, commissions receivable, and commissions payable. The impact of changes in estimates is recorded in the period in which they become known.
An accounting policy is considered to be critical if the nature of the estimates or assumptions is material due to the levels of subjectivity and judgment necessary to account for highly uncertain matters or the susceptibility of such matters to change, and the effect of the estimates and assumptions on financial condition or operating performance. The accounting policies we believe to reflect our more significant estimates, judgments and assumptions that are most critical to understanding and evaluating our reported financial results are: (1) revenue recognition and commissions receivable, (2) share-based compensation, (3) goodwill and intangible assets, (4) income taxes and (5) liabilities pursuant to TRAs.
Our critical accounting policies are described under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Critical Accounting Policies” in our 2020 Form 10-K. During the three and nine months ended September 30, 2021, there were no material changes to our critical accounting policies from those discussed in our 2020 Form 10-K.
JOBS Act
We qualify as an “emerging growth company” pursuant to the provisions of the JOBS Act, enacted on April 5, 2012. Section 102 of the JOBS Act provides that an “emerging growth company” can take advantage of the extended transition period provided in
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Section 7(a)(2)(B) of the Securities Act for complying with new or revised accounting standards. We are electing to delay the adoption of new or revised accounting standards, and as a result, we may not comply with new or revised accounting standards on the relevant dates on which adoption of such standards is required for non-emerging growth companies. As a result, our Condensed Consolidated Financial Statements may not be comparable to companies that comply with new or revised accounting pronouncements as of public company effective dates.
We have elected the other exemptions and reduced reporting requirements provided by the JOBS Act. Subject to certain conditions set forth in the JOBS Act, as an emerging growth company we are not required to, among other things, (1) provide an auditor’s attestation report on our systems of internal controls over financial reporting pursuant to Section 404, (2) provide all of the compensation disclosure that may be required of non-emerging growth public companies under the Dodd-Frank Act, (3) comply with the requirement of the PCAOB regarding the communication of critical audit matters in the auditor’s report on the financial statements and (4) disclose certain executive compensation-related items, such as the correlation between executive compensation and performance and comparisons of the Chief Executive Officer’s compensation to median employee compensation. These exemptions will apply until we no longer meet the requirements of being an emerging growth company. We will remain an emerging growth company until the earlier of (a) the last day of the fiscal year (i) following the fifth anniversary of the completion of our IPO, (ii) in which we have total annual gross revenue of at least $1.07 billion or (iii) in which we are deemed to be a large accelerated filer, which means the market value of our common stock that is held by non-affiliates exceeds $700.0 million as of the last business day of our prior second fiscal quarter, and (b) the date on which we have issued more than $1.0 billion in non-convertible debt over a rolling 36-month period.
ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK.
In the normal course of business, we are subject to market risks. Market risk represents the risk of loss that may impact our financial position due to adverse changes in financial market prices and rates. There have been no material changes to our market risk policies or our market risk-sensitive instruments and positions as described in our 2020 Form 10-K.
ITEM 4. CONTROLS AND PROCEDURES
Limitations on Effectiveness of Controls and Procedures
In designing and evaluating our disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives. In addition, the design of disclosure controls and procedures must reflect the fact that there are resource constraints and that management is required to apply judgment in evaluating the benefits of possible controls and procedures relative to their costs.
Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our chief executive officer and chief financial officer, evaluated, as of the end of the period covered by this Quarterly Report on Form 10-Q, the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Based on that evaluation, our principal executive officer and principal financial officer concluded that our disclosure controls and procedures were effective at the reasonable assurance level as of September 30, 2021.
Changes in Internal Control over Financial Reporting
There were no changes in our internal control over financial reporting identified in management’s evaluation pursuant to Rules 13a-15(d) or 15d-15(d) of the Exchange Act during the quarter ended September 30, 2021 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
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PART II - Other Information
ITEM 1. LEGAL PROCEEDINGS.
Refer to Note 10, “Commitments And Contingencies,” of the Notes to Condensed Consolidated Financial Statements for information about legal proceedings.
ITEM 1A. RISK FACTORS.
There have been no material changes to the risk factors set forth in our 2020 Form 10-K. Before investing in our Class A common stock, we recommend that investors carefully consider the risks described in the 2020 Form 10-K filed with the SEC, including those under the heading “Item 1A. Risk Factors.” Realization of any of these risks could have a material adverse effect on our financial condition or results of operations. Additional risks and uncertainties not currently known to us or that we deem to be immaterial could also materially adversely affect our business, financial condition, or results of operations.
ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS.
None.
ITEM 3. DEFAULTS UPON SENIOR SECURITIES.
None.
ITEM 4. MINE SAFETY DISCLOSURES.
Not applicable.
ITEM 5. OTHER INFORMATION.
None.
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ITEM 6. EXHIBITS.
Exhibit Index
  Incorporated by Reference 
Exhibit
Number		DescriptionFormFile No.ExhibitFiling
Date		Filed/
Furnished
Herewith
3.110-Q01-393903.18/20/2020
3.210-Q01-393903.28/20/2020
4.1S-1333-2392874.16/19/2020
31.1*
31.2*
32.1**
32.2**
101.INS
Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
*
101.SCHInline XBRL Taxonomy Extension Schema Document*
101.CALInline XBRL Taxonomy Extension Calculation Linkbase Document*
101.DEFInline XBRL Taxonomy Extension Definition Linkbase Document*
101.LABInline XBRL Taxonomy Extension Label Linkbase Document*
101.PREInline XBRL Taxonomy Extension Presentation Linkbase Document*
104Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)*
*    Filed herewith.
**    Furnished herewith.
GoHealth, Inc.2021 Form 10-Q
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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
GoHealth, Inc.
(Registrant)
Date:November 9, 2021By:/s/ Clinton P. Jones
Clinton P. Jones
Chief Executive Officer
(Principal Executive Officer)
Date:November 9, 2021By:/s/ Travis J. Matthiesen
Travis J. Matthiesen
Chief Financial Officer
(Principal Financial and Accounting Officer)
GoHealth, Inc.2021 Form 10-Q
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