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H&R BLOCK INC - Quarter Report: 2019 January (Form 10-Q)

Table of Contents

 
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
(Mark One)
 
 
þ
 
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
 
For the quarterly period ended January 31, 2019
 
 
OR
¨

 
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
 
For the transition period from             to             
Commission file number 1-06089
hrbnewlogoa05.jpg
H&R Block, Inc.
(Exact name of registrant as specified in its charter)
MISSOURI
 
44-0607856
(State or other jurisdiction of
 
(I.R.S. Employer
incorporation or organization)
 
Identification No.)
One H&R Block Way, Kansas City, Missouri 64105
(Address of principal executive offices, including zip code)
(816) 854-3000
(Registrant's telephone number, including area code)
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
Yes þ     No ¨
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
Yes þ     No ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one)
Large accelerated filer þ           Accelerated filer ¨         Non-accelerated filer ¨          Smaller reporting company ¨     Emerging growth company ¨
        
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes ¨    No  þ
The number of shares outstanding of the registrant's Common Stock, without par value, at the close of business on February 28, 2019: 203,293,118 shares.
 

Table of Contents

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Form 10-Q for the Period Ended January 31, 2019
Table of Contents
 
 
 
 
 
Consolidated Statements of Operations and Comprehensive Loss
 
 
Three and nine months ended January 31, 2019 and 2018
1
 
 
 
 
Consolidated Balance Sheets
 
 
As of January 31, 2019, January 31, 2018 and April 30, 2018
 
 
 
 
Consolidated Statements of Cash Flows
 
 
Nine months ended January 31, 2019 and 2018
 
 
 
 
Notes to Consolidated Financial Statements
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Legal Proceedings
 
 
 
Risk Factors
 
 
 
Unregistered Sales of Equity Securities and Use of Proceeds
 
 
 
Item 3.
Defaults Upon Senior Securities
 
 
 
Item 4.
Mine Safety Disclosures
 
 
 
 
 
 
Exhibits
 
 
 
 

Table of Contents

PART I    FINANCIAL INFORMATION
ITEM 1.
FINANCIAL STATEMENTS
CONSOLIDATED STATEMENTS OF OPERATIONS
AND COMPREHENSIVE LOSS
(unaudited, in 000s, except 
per share amounts)
 
 
 
Three months ended January 31,
 
Nine months ended January 31,
 
 
2019

 
2018

 
2019

 
2018

 
 
 
 
 
 
 
 
 
REVENUES:
 
 
 
 
 
 
 
 
Service revenues
 
$
373,659

 
$
388,771

 
$
627,786

 
$
641,389

Royalty, product and other revenues
 
94,725

 
99,655

 
134,652

 
125,693

 
 
468,384

 
488,426

 
762,438

 
767,082

OPERATING EXPENSES:
 
 
 
 
 
 
 
 
Costs of revenues
 
421,026

 
416,601

 
893,401

 
884,335

Selling, general and administrative
 
185,458

 
169,098

 
404,517

 
381,193

Total operating expenses
 
606,484

 
585,699

 
1,297,918

 
1,265,528

 
 
 
 
 
 
 
 
 
Other income (expense), net
 
2,269

 
1,028

 
11,275

 
3,259

Interest expense on borrowings
 
(22,833
)
 
(24,560
)
 
(65,214
)
 
(67,102
)
Loss from continuing operations before income taxes (benefit)
 
(158,664
)
 
(120,805
)
 
(589,419
)
 
(562,289
)
Income taxes (benefit)
 
(38,885
)
 
122,120

 
(149,906
)
 
(43,234
)
Net loss from continuing operations
 
(119,779
)
 
(242,925
)
 
(439,513
)
 
(519,055
)
Net loss from discontinued operations, net of tax benefits of $1,962, $1,422, $4,731 and $6,094
 
(6,675
)
 
(2,720
)
 
(15,887
)
 
(10,723
)
NET LOSS
 
$
(126,454
)
 
$
(245,645
)
 
$
(455,400
)
 
$
(529,778
)
 
 
 
 
 
 
 
 
 
BASIC AND DILUTED LOSS PER SHARE:
 
 
 
 
 
 
 
 
Continuing operations
 
$
(0.58
)
 
$
(1.16
)
 
$
(2.13
)
 
$
(2.49
)
Discontinued operations
 
(0.04
)
 
(0.02
)
 
(0.08
)
 
(0.05
)
Consolidated
 
$
(0.62
)
 
$
(1.18
)
 
$
(2.21
)
 
$
(2.54
)
 
 
 
 
 
 
 
 
 
DIVIDENDS DECLARED PER SHARE
 
$
0.25

 
$
0.24

 
$
0.75

 
$
0.72

 
 
 
 
 
 
 
 
 
COMPREHENSIVE LOSS:
 
 
 
 
 
 
 
 
Net loss
 
$
(126,454
)
 
$
(245,645
)
 
$
(455,400
)
 
$
(529,778
)
Unrealized gains on securities, net of taxes
 
3

 
—

 
3

 
1

Change in foreign currency translation adjustments
 
1,235

 
4,848

 
(3,342
)
 
5,924

Other comprehensive income (loss)
 
1,238

 
4,848

 
(3,339
)
 
5,925

Comprehensive loss
 
$
(125,216
)
 
$
(240,797
)
 
$
(458,739
)
 
$
(523,853
)
 
 
 
 
 
 
 
 
 
See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q3 FY2019 Form 10-Q
1
Table of Contents

CONSOLIDATED BALANCE SHEETS
 
(unaudited, in 000s, except 
share and per share amounts)
 
As of
 
January 31, 2019

 
January 31, 2018

 
April 30, 2018

 
 


 


 
 
ASSETS
 
 
 
 
 
 
Cash and cash equivalents
 
$
203,226

 
$
187,366

 
$
1,544,944

Cash and cash equivalents - restricted
 
101,903

 
83,033

 
118,734

Receivables, less allowance for doubtful accounts of $44,033, $45,215 and $81,813
 
758,217

 
791,618

 
146,774

Income taxes receivable
 
36,486

 
72,775

 
12,310

Prepaid expenses and other current assets
 
134,820

 
149,349

 
68,951

Total current assets
 
1,234,652

 
1,284,141

 
1,891,713

Property and equipment, at cost, less accumulated depreciation and amortization of $800,834, $757,809 and $745,397
 
220,505

 
249,911

 
231,888

Intangible assets, net
 
356,952

 
390,993

 
373,981

Goodwill
 
520,005

 
504,789

 
507,871

Deferred tax assets and income taxes receivable
 
141,366

 
25,305

 
34,095

Other noncurrent assets
 
95,326

 
106,161

 
101,401

Total assets
 
$
2,568,806

 
$
2,561,300

 
$
3,140,949

LIABILITIES AND STOCKHOLDERS' EQUITY
 
 
 
 
 
 
LIABILITIES:
 
 
 
 
 
 
Accounts payable and accrued expenses
 
$
202,101

 
$
163,653

 
$
251,975

Accrued salaries, wages and payroll taxes
 
140,902

 
135,626

 
141,499

Accrued income taxes and reserves for uncertain tax positions
 
49,009

 
164,246

 
263,050

Current portion of long-term debt
 
—

 
1,015

 
1,026

Deferred revenue and other current liabilities
 
195,634

 
201,988

 
186,101

Total current liabilities
 
587,646

 
666,528

 
843,651

Long-term debt and line of credit borrowings
 
1,876,989

 
2,284,231

 
1,494,609

Deferred tax liabilities and reserves for uncertain tax positions
 
214,217

 
201,384

 
229,430

Deferred revenue and other noncurrent liabilities
 
103,545

 
107,226

 
179,548

Total liabilities
 
2,782,397

 
3,259,369

 
2,747,238

COMMITMENTS AND CONTINGENCIES
 


 


 


STOCKHOLDERS' EQUITY:
 
 
 
 
 
 
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 241,501,278, 246,198,878 and 246,198,878
 
2,415

 
2,462

 
2,462

Additional paid-in capital
 
764,982

 
758,361

 
760,250

Accumulated other comprehensive loss
 
(17,642
)
 
(9,374
)
 
(14,303
)
Retained earnings (deficit)
 
(254,277
)
 
(729,578
)
 
362,980

Less treasury shares, at cost, of 36,460,305, 37,079,700 and 36,944,789
 
(709,069
)
 
(719,940
)
 
(717,678
)
Total stockholders' equity (deficiency)
 
(213,591
)
 
(698,069
)
 
393,711

Total liabilities and stockholders' equity
 
$
2,568,806

 
$
2,561,300

 
$
3,140,949

 
 
 
 
 
 
 
See accompanying notes to consolidated financial statements.

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Q3 FY2019 Form 10-Q | H&R Block, Inc.
Table of Contents

CONSOLIDATED STATEMENTS OF CASH FLOWS
 
(unaudited, in 000s)
 
Nine months ended January 31,
 
2019

 
2018

CASH FLOWS FROM OPERATING ACTIVITIES:
 
 
 
 
Net loss
 
$
(455,400
)
 
$
(529,778
)
Adjustments to reconcile net loss to net cash used in operating activities:
 
 
 
 
Depreciation and amortization
 
126,013

 
136,878

Provision for bad debt
 
35,009

 
33,429

Deferred taxes
 
20,557

 
113,345

Stock-based compensation
 
18,009

 
17,065

Changes in assets and liabilities, net of acquisitions:
 
 
 
 
Receivables
 
(640,482
)
 
(651,200
)
Prepaid expenses and other current assets
 
(66,497
)
 
(83,201
)
Other noncurrent assets
 
9,662

 
8,310

Accounts payable and accrued expenses
 
(47,510
)
 
(36,608
)
Accrued salaries, wages and payroll taxes
 
(465
)
 
(49,255
)
Deferred revenue and other current liabilities
 
3,990

 
10,113

Deferred revenue and other noncurrent liabilities
 
(70,794
)
 
(58,695
)
Income tax receivables, accrued income taxes and income tax reserves
 
(277,240
)
 
(255,650
)
Other, net
 
(2,308
)
 
(12,454
)
Net cash used in operating activities
 
(1,347,456
)
 
(1,357,701
)
 
 
 
 
 
CASH FLOWS FROM INVESTING ACTIVITIES:
 
 
 
 
Capital expenditures
 
(79,982
)
 
(77,865
)
Payments made for business acquisitions, net of cash acquired
 
(42,428
)
 
(39,397
)
Franchise loans funded
 
(16,875
)
 
(20,226
)
Payments received on franchise loans
 
15,149

 
13,391

Other, net
 
4,877

 
1,524

Net cash used in investing activities
 
(119,259
)
 
(122,573
)
 
 
 
 
 
CASH FLOWS FROM FINANCING ACTIVITIES:
 
 
 
 
Repayments of line of credit borrowings
 
(230,000
)
 
(40,000
)
Proceeds from line of credit borrowings
 
615,000

 
830,000

Dividends paid
 
(154,866
)
 
(150,258
)
Repurchase of common stock, including shares surrendered
 
(102,152
)
 
(7,746
)
Proceeds from exercise of stock options
 
2,527

 
28,268

Other, net
 
(20,126
)
 
(28,922
)
Net cash provided by financing activities
 
110,383

 
631,342

 
 
 
 
 
Effects of exchange rate changes on cash
 
(2,217
)
 
1,792

 
 
 
 
 
Net decrease in cash, cash equivalents and restricted cash
 
(1,358,549
)
 
(847,140
)
Cash, cash equivalents and restricted cash, beginning of period
 
1,663,678

 
1,117,539

Cash, cash equivalents and restricted cash, end of period
 
$
305,129

 
$
270,399

 
 
 
 
 
SUPPLEMENTARY CASH FLOW DATA:
 
 
 
 
Income taxes paid, net of refunds received
 
$
103,789

 
$
102,755

Interest paid on borrowings
 
55,581

 
57,834

Accrued additions to property and equipment
 
2,241

 
1,078

Accrued purchase of common stock
 
12,301

 
—

 
 
 
 
 
See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q3 FY2019 Form 10-Q
3
Table of Contents

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS                  (unaudited)
NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
BASIS OF PRESENTATION – The consolidated balance sheets as of January 31, 2019 and 2018, the consolidated statements of operations and comprehensive loss for the three and nine months ended January 31, 2019 and 2018, and the consolidated statements of cash flows for the nine months ended January 31, 2019 and 2018 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of January 31, 2019 and 2018 and for all periods presented have been made.
"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.
Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2018 Annual Report to Shareholders on Form 10-K and the additional financial statement disclosures provided under Accounting Standards Update No. 2014-09, “Revenue from Contracts with Customers” (ASU 2014-09), included in the Company’s Current Report on Form 8-K filed with the Securities and Exchange Commission on November 15, 2018. The Form 10-K and Form 8-K are collectively referred to herein as our "Annual Report on Form 10-K." All amounts presented herein as of April 30, 2018 or for the year then ended are derived from our Annual Report on Form 10-K.
MANAGEMENT ESTIMATES – The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.
SEASONALITY OF BUSINESS – Our operating revenues are seasonal in nature with peak revenues typically occurring in the months of February through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.
DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See notes 9 and 10 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.
NEW ACCOUNTING PRONOUNCEMENTS – 
Revenue Recognition. In May 2014, the FASB issued ASU 2014-09, which is a comprehensive new revenue recognition model that requires an entity to recognize the amount of revenue which reflects the consideration it expects to receive in exchange for the transfer of the promised goods or services to customers. This ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract, and clarifies guidance for multiple-element arrangements. This guidance replaced most existing revenue recognition guidance in GAAP when it became effective. The new standard was effective for us on May 1, 2018, and we adopted using the full retrospective transition method. The adoption of this guidance did not have a significant impact on our consolidated financial statements. See note 2 for additional information.
Income Taxes. In October 2016, the FASB issued Accounting Standards Update No. 2016-16, "Income Taxes (Topic 740): Intra-Entity Asset Transfers of Assets Other than Inventory" (ASU 2016-16). The new guidance eliminates the exception for intra-entity transfers other than inventory and requires the recognition of current and deferred income taxes resulting from such a transfer when the transfer occurs. This guidance was effective for us on May 1, 2018 and we adopted using the modified retrospective transition method. We recognized a $101.0 million cumulative effect

4
Q3 FY2019 Form 10-Q | H&R Block, Inc.
Table of Contents

adjustment to increase the opening balance of retained earnings and increase deferred tax assets resulting from intra-entity transfers of intellectual property in fiscal year 2018.
Leases. In February 2016, the FASB issued Accounting Standards Update No. 2016-02, "Leases" (ASU 2016-02), which will require the recognition of lease assets and lease liabilities by lessees for leases previously classified as operating leases. ASU 2016-02 also requires additional qualitative and quantitative disclosures related to the nature, timing and uncertainty of cash flows arising from leases. This guidance will be effective for us on May 1, 2019, with early adoption permitted. In July 2018, the FASB approved an amendment to the new guidance that provides an alternative transition method which allows companies the option of using the effective date of the new standard as the initial application date (at the beginning of the period in which is it adopted, rather than at the beginning of the earliest comparative period). We expect to adopt ASU 2016-02 using the alternative transition method, and we expect that adoption of the new standard will require changes to our internal controls over financial reporting.
We are in the process of evaluating the impact of ASU 2016-02 on our financial statements. The majority of our lease portfolio consists of retail office space in the U.S., Canada and Australia. The contract terms for these retail offices average four years and generally are from May 1 to April 30. We do not anticipate including renewal options in our lease terms under the new standard. As individual leases expire, those leases are generally renegotiated. At April 30 of any year, a significant number of our leases will be at the end of their terms, and therefore, we will have no right of use (ROU) asset or lease liability recorded in our financial statements related to those expired leases. This will cause variability in what is recorded in our financial statements as the ROU asset and lease liability are recorded at the beginning of the lease term (May 1). We estimate that the adoption of ASU 2016-02 will result in the addition of assets and liabilities of over $500 million to our consolidated balance sheet. However, the ultimate impact of the standard will depend on our lease portfolio, discount rates, and foreign currency rates as of May 1, 2019.
NOTE 2: REVENUE RECOGNITION
On May 1, 2018, we adopted ASU 2014-09 using the full retrospective approach for all contracts as of the adoption date. As the adoption of this guidance did not have a significant impact on our consolidated financial statements, no adjustments were made to the prior year periods to be in compliance with ASU 2014-09.
Revenue is recognized upon satisfaction of performance obligations by the transfer of a product or service to the customer. Revenue is the amount of consideration we expect to receive for our services and products, and excludes sales taxes. When providing the majority of our tax preparation services, we generally have multiple performance obligations that are provided simultaneously at a point in time and revenue is recognized at that time. Our Peace of Mind® Extended Service Plan (POM) and Tax Identity Shield® (TIS) products have multiple performance obligations that are provided over time. The transaction price for POM and TIS, which is due at the time of purchase, is allocated to the various performance obligations based on relative standalone selling prices. Revenues for POM and TIS are deferred until the respective performance obligations have been satisfied. We have determined that these contracts do not contain a significant financing component.
The majority of our revenues are from our U.S. business. The following table disaggregates our U.S. revenues by major service line, with all international businesses included in a single line, which consists primarily of tax preparation revenues:

H&R Block, Inc. | Q3 FY2019 Form 10-Q
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Table of Contents

 
 
 
 
 
 
 
 
(in 000s)

 
 
Three months ended January 31,
 
Nine months ended January 31,
 
 
2019
 
2018
 
2019
 
2018
Revenues:
 
 
 
 
 
 
 
 
U.S. assisted tax preparation
 
$
256,813

 
$
267,328

 
$
329,569

 
$
333,956

U.S. royalties
 
42,265

 
45,420

 
57,898

 
59,395

U.S. DIY tax preparation
 
31,885

 
31,322

 
37,660

 
38,811

International revenues
 
12,304

 
12,308

 
96,980

 
100,659

Revenues from Refund Transfers
 
47,482

 
50,770

 
49,466

 
54,721

Revenues from Emerald Card®
 
14,980

 
16,125

 
38,704

 
40,292

Revenues from Peace of Mind® Extended Service Plan
 
16,596

 
19,967

 
77,491

 
76,495

Revenues from Tax Identity Shield®
 
7,655

 
6,818

 
17,639

 
7,329

Interest and fee income on Emerald AdvanceTM
 
30,924

 
31,075

 
31,768

 
32,333

Other
 
7,480

 
7,293

 
25,263

 
23,091

Total revenues
 
$
468,384

 
$
488,426

 
$
762,438

 
$
767,082

 
 
 
 
 
 
 
 
 
Service revenues are recognized when performance obligations are satisfied as follows:
▪
Assisted and DIY online tax preparation revenues are recorded when a completed return is electronically filed or accepted by the customer. The value of point-of-sale discounts and coupons are recorded as a reduction of revenue.
▪
Fees for electronic filing of tax returns prepared using our DIY desktop software are recorded when the return is electronically filed.
▪
Revenues from Refund Transfers (RTs) are recognized when the Internal Revenue Service (IRS) acknowledgment is received and the bank account is established at Axos Bank, formerly known as BofI Federal Bank, a federal savings bank (Axos).
▪
Revenues from our Emerald Card® program consist of interchange income from the use of debit cards and fees from the use of ATM networks, net of volume-based amounts retained by Axos in connection with our agreement. Interchange income is a fee paid by a merchant bank to Axos through the interchange network. Net revenue associated with our Emerald Card® is recognized based on cardholder transactions.
▪
Under POM we (1) represent our clients if they are audited by a taxing authority, and (2) assume the cost, subject to certain limits, of additional taxes owed by a client resulting from errors attributable to H&R Block. POM revenues and incremental wages are deferred and recognized over the term of the plan, based on the historical pattern of actual claims paid, as claims paid represent the transfer of POM services to the customer. The plan is effective for the life of the tax return, which can be up to six years; however, the majority of claims are incurred in years two and three after the sale of POM.
▪
Our TIS program offers clients assistance in helping protect their tax identity and access to services to help restore their tax identity, if necessary. Protection services include a daily scan of the dark web for personal information, a monthly scan for social security number in credit header data (new in fiscal year 2019), a pre-tax season identity theft risk assessment (only available to Assisted tax preparation clients), notifying clients if their information is detected on a tax return filed through H&R Block, and obtaining additional IRS identity protections when eligible. TIS revenues are deferred and are recognized as the various services are provided to the client, either by us or a third party, throughout the term of the contract, which ends on April 30th of the following year.
Royalty, product and other revenues are recognized when performance obligations are satisfied as follows:
▪
Royalties, which are based on contractual percentages of franchise gross receipts, are generally recorded in the period in which the services are provided by the franchisee to the customer.
▪
Revenue from the sale of DIY desktop software is recognized when the product is sold to the end user. Rebates and other incentives paid in connection with these sales are recorded as a reduction of revenue.

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Q3 FY2019 Form 10-Q | H&R Block, Inc.
Table of Contents

▪
Interest and fee income on Emerald AdvanceTM lines of credit (EAs) is recorded over the life of the underlying loan.
Changes in the balances of deferred revenue and wages for POM are as follows:
 
 
 
 
 
 
 
 
(in 000s)

POM
 
Deferred Revenue
 
Deferred Wages
Nine months ended January 31,
 
2019

 
2018

 
2019

 
2018

Balance, beginning of the period
 
$
218,274

 
$
211,223

 
$
32,683

 
$
31,344

Amounts deferred
 
27,711

 
29,023

 
1,773

 
2,649

Amounts recognized on previous deferrals
 
(90,439
)
 
(86,347
)
 
(13,569
)
 
(12,496
)
Balance, end of the period
 
$
155,546

 
$
153,899

 
$
20,887

 
$
21,497

 
 
 
 
 
 
 
 
 
As of January 31, 2019, deferred revenue related to POM was $155.5 million. We expect that $105.3 million will be recognized over the next twelve months, while the remaining balance will be recognized over the following sixty months.
Deferred revenue related to TIS was $36.4 million and $20.6 million at April 30, 2018 and 2017, respectively. As of January 31, 2019 and 2018, TIS deferred revenue was $21.3 million and $27.0 million, respectively. All deferred revenue related to TIS will be recognized within the next fifteen months.
A significant portion of our accounts receivable balances arise from services and products that we provide to our customers, with the exception of those related to EAs, which arise from purchased participations with Axos. The majority of our services and products must be paid for at the time of service, and therefore no receivable is recorded unless an RT is purchased. Generally the prices of our services and products are fixed and determinable at the time of sale. For our RT product, we record a receivable for our fees which is then collected at the time the IRS issues the client’s refund. Our receivables from customers are generally collected on a periodic basis during and subsequent to the tax season. See note 4 for our accounts receivable balances.
NOTE 3: LOSS PER SHARE AND STOCKHOLDERS' EQUITY
LOSS PER SHARE – Basic and diluted loss per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income or loss from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 3.4 million shares for the three and nine months ended January 31, 2019, and 3.3 million shares for the three and nine months ended January 31, 2018, as the effect would be antidilutive due to the net loss from continuing operations during those periods.

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The computations of basic and diluted loss per share from continuing operations are as follows:
(in 000s, except per share amounts)
 
 
 
Three months ended January 31,
 
Nine months ended January 31,
 
 
2019

 
2018

 
2019

 
2018

Net loss from continuing operations attributable to shareholders
 
$
(119,779
)
 
$
(242,925
)
 
$
(439,513
)
 
$
(519,055
)
Amounts allocated to participating securities
 
(160
)
 
(177
)
 
(446
)
 
(498
)
Net loss from continuing operations attributable to common shareholders
 
$
(119,939
)
 
$
(243,102
)
 
$
(439,959
)
 
$
(519,553
)
 
 
 
 
 
 
 
 
 
Basic weighted average common shares
 
205,532

 
209,080

 
206,242

 
208,693

Potential dilutive shares
 
—

 
—

 
—

 
—

Dilutive weighted average common shares
 
205,532

 
209,080

 
206,242

 
208,693

 
 
 
 
 
 
 
 
 
Loss per share from continuing operations attributable to common shareholders:
Basic
 
$
(0.58
)
 
$
(1.16
)
 
$
(2.13
)
 
$
(2.49
)
Diluted
 
(0.58
)
 
(1.16
)
 
(2.13
)
 
(2.49
)
 
 
 
 
 
 
 
 
 
The weighted average shares outstanding for the three and nine months ended January 31, 2019 decreased to 205.5 million and 206.2 million, respectively, from 209.1 million and 208.7 million, respectively, for the three and nine months ended January 31, 2018. The decrease is due to share repurchases completed in the current year. During the nine months ended January 31, 2019, we purchased and immediately retired 4.7 million shares at an aggregate cost of $109.4 million (average price of $23.29 per share). We did not repurchase and retire any shares during the nine months ended January 31, 2018. The cost of shares retired during the current period was allocated to the components of stockholders’ equity as follows:

 
(in 000s)

 
 
 
Common stock
 
$
47

Additional paid-in-capital
 
2,818

Retained earnings
 
106,541

Total
 
$
109,406

 
 
 
STOCK-BASED COMPENSATION – During the nine months ended January 31, 2019, we also acquired 0.2 million shares of our common stock at an aggregate cost of $5.0 million, which represent shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards. During the nine months ended January 31, 2018, we acquired 0.3 million shares at an aggregate cost of $7.7 million for similar purposes.
During the nine months ended January 31, 2019 and 2018, we issued 0.7 million and 2.2 million shares of common stock, respectively, due to the vesting or exercise of stock-based awards.
During the nine months ended January 31, 2019, we granted equity awards equivalent to 1.0 million shares under our stock-based compensation plans, consisting primarily of nonvested units. Stock-based compensation expense of our continuing operations totaled $6.2 million and $18.0 million for the three and nine months ended January 31, 2019, respectively, and $5.4 million and $17.1 million for the three and nine months ended January 31, 2018, respectively. As of January 31, 2019, unrecognized compensation cost for stock options totaled $0.7 million, and for nonvested shares and units totaled $31.8 million.

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NOTE 4: RECEIVABLES
Receivables, net of their related allowance, consist of the following:
(in 000s)
 
As of
 
January 31, 2019
 
January 31, 2018
 
April 30, 2018
 
 
Short-term
 
Long-term
 
Short-term
 
Long-term
 
Short-term
 
Long-term
Loans to franchisees
 
$
28,941

 
$
41,669

 
$
41,062

 
$
47,434

 
$
30,596

 
$
35,212

Receivables for U.S. assisted and DIY tax preparation and related fees
 
281,266

 
5,503

 
299,805

 
6,316

 
41,572

 
5,503

H&R Block Instant RefundTM receivables
 
5,822

 
247

 
6,848

 
—

 
27,192

 
2,057

H&R Block Emerald AdvanceTM lines of credit
 
362,400

 
7,667

 
353,972

 
9,081

 
15,642

 
5,754

Software receivables from retailers
 
8,396

 
—

 
7,744

 
—

 
6,769

 
—

Royalties and other receivables from franchisees
 
54,907

 
733

 
56,149

 
788

 
9,239

 
761

Other
 
16,485

 
2,698

 
26,038

 
3,608

 
15,764

 
3,147

 
 
$
758,217

 
$
58,517

 
$
791,618

 
$
67,227

 
$
146,774

 
$
52,434

 
 
 
 
 
 
 
 
 
 
 
 
 
Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.
LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and revolving lines of credit primarily for the purpose of funding off-season working capital needs. As of January 31, 2019 and 2018, loans with a principal balance of $0.9 million and $1.3 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.
H&R BLOCK INSTANT REFUNDTM PROGRAM – H&R Block Instant RefundTM (formerly Instant Cash Back®) amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client. As of January 31, 2019 and 2018, we had $19 thousand and $45 thousand, respectively, of Instant Refund balances more than 60 days old due from the CRA.
We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. As of January 31, 2019, gross balances of $5.2 million and $0.9 million, were related to tax returns for calendar year 2019 and 2018 and prior, respectively.
H&R BLOCK EMERALD ADVANCETM LINES OF CREDIT – We review the credit quality of our purchased participation interests in EA receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of January 31, 2019, by year of origination, are as follows:
(in 000s)
 
Year of origination:
 
Balance

 
Non-Accrual

2019
 
$
365,620

 
$
—

2018 and prior
 
14,068

 
14,068

Revolving loans
 
18,896

 
12,221

 
 
398,584

 
$
26,289

Allowance
 
(28,517
)
 
 
Net balance
 
$
370,067

 
 
 
 
 
 
 

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ALLOWANCE FOR DOUBTFUL ACCOUNTS – Activity in the allowance for doubtful accounts for our EA and all other short-term and long-term receivables for the nine months ended January 31, 2019 and 2018 is as follows:
(in 000s)
 
 
 
EAs

 
All Other

 
Total

Balances as of April 30, 2018
 
$
26,622

 
$
55,191

 
$
81,813

Provision
 
18,254

 
16,755

 
35,009

Charge-offs, recoveries and other (1)
 
(16,359
)
 
(55,459
)
 
(71,818
)
Balances as of January 31, 2019
 
$
28,517

 
$
16,487

 
$
45,004

 
 
 
 
 
 
 
Balances as of April 30, 2017
 
$
10,123

 
$
46,552

 
$
56,675

Provision
 
17,682

 
15,747

 
33,429

Charge-offs, recoveries and other (1)
 
—

 
(44,889
)
 
(44,889
)
Balances as of January 31, 2018
 
$
27,805

 
$
17,410

 
$
45,215

 
 
 
 
 
 
 
(1)    In fiscal year 2019 we charged-off older EA balances in December while in prior years, these charge-offs happened in April.
NOTE 5: GOODWILL AND INTANGIBLE ASSETS
Changes in the carrying amount of goodwill for the nine months ended January 31, 2019 and 2018 are as follows:
(in 000s)
 
 
 
Goodwill

 
Accumulated Impairment Losses

 
Net

Balances as of April 30, 2018
 
$
540,168

 
$
(32,297
)
 
$
507,871

Acquisitions
 
13,076

 
—

 
13,076

Disposals and foreign currency changes, net
 
(942
)
 
—

 
(942
)
Impairments
 
—

 
—

 
—

Balances as of January 31, 2019
 
$
552,302

 
$
(32,297
)
 
$
520,005

 
 
 
 
 
 
 
Balances as of April 30, 2017
 
$
523,504

 
$
(32,297
)
 
$
491,207

Acquisitions
 
11,579

 
—

 
11,579

Disposals and foreign currency changes, net
 
2,003

 
—

 
2,003

Impairments
 
—

 
—

 
—

Balances as of January 31, 2018
 
$
537,086

 
$
(32,297
)
 
$
504,789

 
 
 
 
 
 
 
We test goodwill for impairment annually in our fourth quarter, or more frequently if events occur or circumstances change which would, more likely than not, reduce the fair value of a reporting unit below its carrying value.

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Components of intangible assets are as follows:
(in 000s)
 
 
 
Gross
Carrying
Amount

 
Accumulated
Amortization

 
Net

As of January 31, 2019:
 
 
 
 
 
 
Reacquired franchise rights
 
$
350,459

 
$
(130,618
)
 
$
219,841

Customer relationships
 
274,293

 
(187,080
)
 
87,213

Internally-developed software
 
147,465

 
(119,664
)
 
27,801

Noncompete agreements
 
33,369

 
(31,040
)
 
2,329

Franchise agreements
 
19,201

 
(13,014
)
 
6,187

Purchased technology
 
54,700

 
(42,082
)
 
12,618

Acquired assets pending final allocation (1)
 
963

 
—

 
963

 
 
$
880,450

 
$
(523,498
)
 
$
356,952

As of January 31, 2018:
 
 
 
 
 
 
Reacquired franchise rights
 
$
339,544

 
$
(108,063
)
 
$
231,481

Customer relationships
 
251,792

 
(156,234
)
 
95,558

Internally-developed software
 
151,095

 
(123,309
)
 
27,786

Noncompete agreements
 
32,853

 
(29,195
)
 
3,658

Franchise agreements
 
19,201

 
(11,734
)
 
7,467

Purchased technology
 
54,700

 
(36,329
)
 
18,371

Acquired assets pending final allocation (1)
 
6,672

 
—

 
6,672

 
 
$
855,857

 
$
(464,864
)
 
$
390,993

As of April 30, 2018:
 
 
 
 
 
 
Reacquired franchise rights
 
$
339,779

 
$
(113,856
)
 
$
225,923

Customer relationships
 
256,137

 
(164,005
)
 
92,132

Internally-developed software
 
140,255

 
(111,734
)
 
28,521

Noncompete agreements
 
32,899

 
(29,673
)
 
3,226

Franchise agreements
 
19,201

 
(12,054
)
 
7,147

Purchased technology
 
54,700

 
(37,770
)
 
16,930

Acquired assets pending final allocation (1)
 
102

 
—

 
102

 
 
$
843,073

 
$
(469,092
)
 
$
373,981

 
 
 
 
 
 
 
(1)    Represents business acquisitions for which final purchase price allocations have not yet been determined.
During the nine months ended January 31, 2019 and 2018, we made payments to acquire franchisee and competitor businesses totaling $42.4 million and $39.4 million, respectively.
The increase in the gross carrying amount of intangible assets resulted primarily from the acquisition of approximately 175 offices to our company-owned and franchise network. The amounts and weighted-average lives of intangible assets acquired or added during the nine months ended January 31, 2019 are as follows:
(dollars in 000s)
 
 
Amount

 
Weighted-Average Life (in years)
Reacquired franchise rights
 
$
10,734

 
5
Customer relationships
 
17,520

 
5
Noncompete agreements
 
488

 
5
Total
 
$
28,742

 
5
 
 
 
 
 


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Amortization of intangible assets for the three and nine months ended January 31, 2019 was $18.7 million and $54.5 million, respectively. Amortization for the three and nine months ended January 31, 2018 was $20.8 million and $59.5 million, respectively. Estimated amortization of intangible assets for fiscal years 2019, 2020, 2021, 2022 and 2023 is $73.2 million, $60.7 million, $44.2 million, $31.4 million and $18.2 million, respectively.
NOTE 6: LONG-TERM DEBT
The components of long-term debt are as follows:
 
 
 
 
 
 
(in 000s)

As of
 
January 31, 2019

 
January 31, 2018

 
April 30, 2018

Senior Notes, 4.125%, due October 2020
 
$
650,000

 
$
650,000

 
$
650,000

Senior Notes, 5.500%, due November 2022
 
500,000

 
500,000

 
500,000

Senior Notes, 5.250%, due October 2025
 
350,000

 
350,000

 
350,000

Committed line of credit borrowings
 
385,000

 
790,000

 
—

Capital lease obligation
 
—

 
5,878

 
5,628

Debt issuance costs and discounts
 
(8,011
)
 
(10,632
)
 
(9,993
)
 
 
1,876,989

 
2,285,246

 
1,495,635

Less: Current portion
 
—

 
(1,015
)
 
(1,026
)
 
 
$
1,876,989

 
$
2,284,231

 
$
1,494,609

 
 
 
 
 
 
 
UNSECURED COMMITTED LINE OF CREDIT – On September 21, 2018, we entered into a Third Amended and Restated Credit and Guarantee Agreement (2018 CLOC), which amended and restated our Second Amended and Restated Credit and Guarantee Agreement (2017 CLOC), extending the scheduled maturity date from September 22, 2022 to September 21, 2023. Other material terms remain unchanged from our 2017 CLOC. The 2018 CLOC provides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The 2018 CLOC will mature on September 21, 2023,
unless extended pursuant to the terms of the 2018 CLOC, at which time all outstanding amounts thereunder will be due and payable. The 2018 CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.
The 2018 CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on April 30, July 31, and October 31 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The 2018 CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the 2018 CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of January 31, 2019.
We had an outstanding balance of $385.0 million under the 2018 CLOC as of January 31, 2019, and may borrow up to the full capacity of $2.0 billion.
In October 2018, we exercised a purchase option to acquire an office building previously recorded as a capital lease.
The estimated fair value of our long-term debt as of January 31, 2019 and 2018 and April 30, 2018 totaled $1.9 billion, $2.4 billion and $1.5 billion, respectively.

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NOTE 7: INCOME TAXES
We file a consolidated federal income tax return in the U.S. with the IRS and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. The Company's U.S. federal income tax return for 2016 is currently under examination. Our U.S. federal income tax return for 2015 remains open for examination. Our U.S. federal income tax returns for 2014 and all prior periods are closed. With respect to state and local jurisdictions and countries outside of the U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits.
On December 22, 2017, the U.S. government enacted the legislation commonly referred to as the Tax Cuts and Jobs Act (Tax Legislation), which made broad and complex changes to the U.S. tax code that impacted our financial statements, the most significant being a reduction in the U.S. federal corporate income tax rate from 35% to 21% and the imposition of a one-time transition tax on certain earnings of foreign subsidiaries. In addition, the Securities and Exchange Commission staff issued Staff Accounting Bulletin 118 (SAB 118), which provided guidance on accounting for the tax effects of the Tax Legislation. SAB 118 provided a measurement period that should not extend beyond one year from the Tax Legislation’s enactment date for companies to complete their analysis and apply the provisions of the Tax Legislation to their financial statements. As of the third quarter of fiscal 2019, we have completed our accounting for all aspects of the Tax Legislation and our financial statements reflect the final effects of the Tax Legislation in computing our deferred taxes, the one-time transition tax, the tax on global intangible low taxed income (GILTI), unrecognized tax benefits, and the indirect impacts of the Tax Legislation on state and local taxes. The adjustments during the quarter were immaterial to the provisional amounts previously recorded. We have elected to account for GILTI as a period cost at the time it is incurred.
Consistent with prior years, our pretax loss for the nine months ended January 31, 2019 is expected to be offset by income in the fourth quarter due to the established pattern of seasonality in our primary business operations. As such, management has determined that it is at least more-likely-than-not that realization of tax benefits recorded in our financial statements will occur within our fiscal year. The amount of tax benefit recorded for the nine months ended January 31, 2019 reflects management’s estimate of the annual effective tax rate applied to the year-to-date loss from continuing operations adjusted for the tax impact of items discrete to the quarter.
Our effective tax rate from continuing operations, including the effects of discrete income tax items, was 25.4% and 7.7% for the nine months ended January 31, 2019 and 2018, respectively. Rate reconciliations between the statutory U.S. federal corporate income rates and the effective tax rates for continuing operations are below:
Nine months ended January 31,
 
2019

 
2018

U.S. statutory tax rate
 
21.0
 %
 
21.0
 %
Change in tax rate resulting from:
 
 
 
 
State income taxes, net of federal income tax benefit
 
2.1
 %
 
2.2
 %
Earnings taxed in foreign jurisdictions
 
(3.2
)%
 
(2.3
)%
Permanent differences
 
0.3
 %
 
0.3
 %
Uncertain tax positions
 
4.3
 %
 
6.0
 %
Remeasurement of deferred tax assets and liabilities
 
(0.1
)%
 
2.4
 %
Tax benefit due to effective date of statutory rate change
 
—

 
(16.4
)%
One-time transition tax
 
—

 
(2.4
)%
Other
 
1.0
 %
 
(3.1
)%
Effective tax rate
 
25.4
 %
 
7.7
 %
 
 
 
 
 
The increase in the effective tax rate compared to the prior year is due to the impact of lowering the U.S. federal corporate income tax rate from 35% to 21%, effective January 1, 2018, had in fiscal year 2018. The impact of the rate decrease was exaggerated in fiscal year 2018 due to the seasonality of our business and our differing year ends for corporate income tax filing and financial reporting purposes, which is included as “tax benefit due to effective date of statutory rate change” in the table above. Our tax returns for the U.S. are filed on a calendar year-end basis. Therefore, pretax losses for the eight months ended December 31, 2017 resulted in income tax benefits based on the statutory rate of 35%, while the pretax income we generated in the four months ending April 30, 2018 was taxed at the statutory rate of 21%.
We had gross unrecognized tax benefits of $178.1 million, $163.1 million and $186.1 million as of January 31, 2019 and 2018 and April 30, 2018, respectively. The gross unrecognized tax benefits decreased $8.0 million and increased $13.1 million during the nine months ended January 31, 2019 and 2018, respectively. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $46.7 million within the next twelve months.

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The anticipated decrease is due to the expiration of statutes of limitations, anticipated closure of various tax matters currently under examination, and settlements with tax authorities. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included.
The increase in noncurrent deferred tax assets and income taxes receivable of $107.3 million from April 30, 2018 is primarily due to the adoption of ASU 2016-16. See note 1 for additional information.
NOTE 8: OTHER INCOME AND OTHER EXPENSES
The following table shows the components of other income (expense), net:
(in 000s)
 
 
 
Three months ended January 31,
 
Nine months ended January 31,
 
 
2019

 
2018

 
2019

 
2018

Interest income
 
2,258

 
699

 
$
11,260

 
$
3,454

Foreign currency gains (losses), net
 
33

 
21

 
(94
)
 
35

Other, net
 
(22
)
 
308

 
109

 
(230
)
 
 
$
2,269

 
$
1,028

 
$
11,275

 
$
3,259

 
 
 
 
 
 
 
 
 
NOTE 9: COMMITMENTS AND CONTINGENCIES
Assisted tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in payment of penalties and/or interest to the IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the 100% accuracy guarantee was $7.0 million, $3.3 million and $9.4 million as of January 31, 2019 and 2018 and April 30, 2018, respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.
Our liability related to acquisitions for estimated contingent consideration was $11.3 million, $11.9 million and $12.1 million as of January 31, 2019 and 2018 and April 30, 2018, respectively, with amounts recorded in deferred revenue and other liabilities. Estimates of contingent payments are typically based on expected financial performance of the acquired business and economic conditions at the time of acquisition. Should actual results differ from our assumptions, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.
We have contractual commitments to fund certain franchises with approved revolving lines of credit. Our total obligation under these lines of credit was $30.8 million at January 31, 2019, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $9.3 million.
Emerald AdvanceTM lines of credit (EAs) are originated by Axos. We purchase a 90% participation interest, at par, in all EAs originated by Axos in accordance with our participation agreement. At January 31, 2019, the principal balance of purchased participation interests for the current year totaled $360.6 million.
On July 26, 2018, we entered into a Refund Advance Program Agreement and certain ancillary agreements with Axos, pursuant to which they originate and fund Refund Advance loans, and provide technology, software, and underwriting support services related to such loans during the 2019 tax season. Refund Advance loans are offered to certain assisted U.S. tax preparation clients, based on client eligibility as determined by the loan originator. We pay loan origination fees based on volume and customer type. The loan origination fees are intended to cover expected loan losses and payments to capital providers, among other items. We have provided two limited guarantees related to this agreement. We have provided a limited guarantee up to $7.5 million related to loans to clients prior to the IRS accepting electronic filing. At January 31, 2019 we accrued an estimated liability of $1.4 million related to this guarantee, compared to $1.6 million at January 31, 2018. We paid $1.5 million related to this guarantee for the fiscal year 2018 tax season. Additionally, we provided a limited guarantee for the remaining loans, up to $57 million in the aggregate, which would cover certain incremental loan losses. We were not required to make a payment in connection with this guarantee for the fiscal year 2018 tax season, and we do not expect that a material amount will be paid for this guarantee under anticipated loss scenarios related to the fiscal year 2019 tax season.
LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – SCC ceased originating mortgage loans in December 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of residential mortgage-backed securities (RMBSs). In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties

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together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims."
SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. SCC’s loss estimate is based on the best information currently available, management judgment, developments in relevant case law, and the terms of bulk settlements. In periods when a liability is accrued for such loss contingencies, the liability is included in deferred revenue and other current liabilities on the consolidated balance sheets. SCC had no liability accrued for these losses as of January 31, 2019 and 2018 or April 30, 2018.
See note 10, which addresses contingent losses that may be incurred with respect to various indemnification or contribution claims by underwriters, depositors, and securitization trustees in securitization transactions in which SCC participated.
NOTE 10: LITIGATION AND OTHER RELATED CONTINGENCIES
We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time.
The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law.
In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below.
We accrue liabilities for litigation, claims, including indemnification and contribution claims, and other related loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.
For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of January 31, 2019. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. As of January 31, 2019 and 2018 and April 30, 2018, our total accrued liabilities were $3.1 million, $2.5 million and $2.7 million, respectively.
Our aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a loss is believed to be reasonably possible, but a liability has not been accrued. This aggregate range only represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure. The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The

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matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of January 31, 2019, we believe the aggregate range of reasonably possible losses in excess of amounts accrued is not material.
For other matters, we are not currently able to estimate the reasonably possible loss or range of loss. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status or terms of any settlement negotiations.
On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.
We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously, but there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.
LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION AND CONTRIBUTION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been, remains, and may in the future be, subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These lawsuits, claims, and other loss contingencies include actions by regulators, third parties seeking indemnification or contribution, including depositors, underwriters, and securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these lawsuits, claims, and other loss contingencies allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification or contribution, breach of contract, violations of securities laws, and violations of a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters.
Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of RMBSs. In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. On June 11, 2015, the New York Court of Appeals, New York’s highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered. However, this decision would not affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed.
In response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits have sought, and may in the future seek, to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees. For example, a 2016 ruling by a New York intermediate

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appellate court, followed by the federal district court in the second Homeward case described below, allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. Additionally, plaintiffs in litigation to which SCC is not party have alleged breaches of an independent contractual duty to provide notice of material breaches of representations and warranties and pursued separate claims to which, they argue, the statute of limitations ruling in the ACE case does not apply. The impact on SCC from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not relating back to timely filed litigation.
On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.
On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. On September 30, 2016, the court granted a motion allowing the plaintiff to file a second amended complaint to include breach of contract claims with respect to 649 additional loans in the trust and to allow such claims with respect to other loans in the trust proven to be in material breach of SCC’s representations and warranties. SCC filed a motion for reconsideration, followed by a motion for leave to appeal the ruling, both of which were denied. On October 6, 2016, the plaintiff filed its second amended complaint. In response to a motion filed by SCC, the court dismissed the plaintiff's claim for breach of one of the representations. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. Settlement payments that were made in fiscal year 2018 for representation and warranty claims are related to some of the loans in this case. We have not concluded that a loss related to this lawsuit is probable, nor have we accrued a liability related to this lawsuit.
Underwriters and depositors are, or have been, involved in multiple lawsuits related to securitization transactions in which SCC participated. These lawsuits allege or alleged a variety of claims, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures. SCC has received notices of claims for indemnification relating to lawsuits to which underwriters or depositors are party. Based on information currently available to SCC, it believes that the 21 lawsuits in which notice of a claim has been made involve 39 securitization transactions with original investments of approximately $14 billion (of which the outstanding principal amount is approximately $3.1 billion). Additional lawsuits against the underwriters or depositors may be filed in the future, and SCC may receive additional notices of claims for indemnification or contribution from underwriters or depositors with respect to existing or new lawsuits or settlements of such lawsuits. Certain of the

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notices received included, and future notices may include, a reservation of rights to assert claims for contribution, which are referred to herein as "contribution claims." Contribution claims may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded that a loss related to any of these indemnification or contribution claims is probable, nor have we accrued a liability related to any of these claims.
Securitization trustees also are, or have been, involved in lawsuits related to securitization transactions in which SCC participated. Plaintiffs in these lawsuits allege, among other things, that originators, depositors, servicers, or other parties breached their representations and warranties or otherwise failed to fulfill their obligations, including that securitization trustees breached their contractual obligations, breached their fiduciary duties, or violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC has received notices from securitization trustees of potential indemnification obligations, and may receive additional notices with respect to existing or new lawsuits or settlements of such lawsuits, in its capacity as originator, depositor, or servicer. We have not concluded that a loss related to any of these indemnification claims is probable, nor have we accrued a liability related to any of these claims.
If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of January 31, 2019, total approximately $293 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
LITIGATION, CLAIMS AND OTHER LOSS CONTINGENCIES PERTAINING TO OTHER DISCONTINUED OPERATIONS –
Express IRA Litigation. On January 2, 2008, the Mississippi Attorney General in the Chancery Court of Hinds County, Mississippi First Judicial District (Case No. G 2008 6 S 2) filed a lawsuit regarding our former Express IRA product that is styled Jim Hood, Attorney for the State of Mississippi v. H&R Block, Inc., H&R Block Financial Advisors, Inc., et al. The complaint alleges fraudulent business practices, deceptive acts and practices, common law fraud and breach of fiduciary duty with respect to the sale of the product in Mississippi and seeks equitable relief, disgorgement of profits, damages and restitution, civil penalties and punitive damages. We have not concluded that a loss related to this matter is probable, nor have we accrued a loss contingency related to this matter.
Although we sold H&R Block Financial Advisors, Inc. effective November 1, 2008, we remain responsible for any liabilities relating to the Express IRA litigation through an indemnification agreement.
OTHER – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated.
While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.
We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

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NOTE 11: CONDENSED CONSOLIDATING FINANCIAL STATEMENTS
Block Financial LLC (Block Financial) is a 100% owned subsidiary of the Company. Block Financial is the Issuer and the Company is the full and unconditional Guarantor of the Senior Notes, our 2018 CLOC and other indebtedness issued from time to time. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company's investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholders' equity and other intercompany balances and transactions.
CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS
 
(in 000s)

Three months ended January 31, 2019
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Total revenues
 
$
—

 
$
53,461

 
$
433,144

 
$
(18,221
)
 
$
468,384

Cost of revenues
 
—

 
34,533

 
396,672

 
(10,179
)
 
421,026

Selling, general and administrative
 
—

 
10,347

 
183,153

 
(8,042
)
 
185,458

Total operating expenses
 
—

 
44,880

 
579,825

 
(18,221
)
 
606,484

Other income (expense), net
 
(134,984
)
 
8,903

 
348

 
128,002

 
2,269

Interest expense on external borrowings
 
—

 
(22,833
)
 
—

 
—

 
(22,833
)
Loss from continuing operations before income taxes (benefit)
 
(134,984
)
 
(5,349
)
 
(146,333
)
 
128,002

 
(158,664
)
Income taxes (benefit)
 
(8,530
)
 
75

 
(30,430
)
 
—

 
(38,885
)
Net loss from continuing operations
 
(126,454
)
 
(5,424
)
 
(115,903
)
 
128,002

 
(119,779
)
Net loss from discontinued operations
 
—

 
(6,675
)
 
—

 
—

 
(6,675
)
Net loss
 
(126,454
)
 
(12,099
)
 
(115,903
)
 
128,002

 
(126,454
)
Other comprehensive income
 
1,238

 
—

 
1,238

 
(1,238
)
 
1,238

Comprehensive loss
 
$
(125,216
)
 
$
(12,099
)
 
$
(114,665
)
 
$
126,764

 
$
(125,216
)
 
 
 
 
 
 
 
 
 
 
 
 
 
(in 000s)

Three months ended January 31, 2018
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Total revenues
 
$
—

 
$
55,795

 
$
449,608

 
$
(16,977
)
 
$
488,426

Cost of revenues
 
—

 
33,805

 
391,772

 
(8,976
)
 
416,601

Selling, general and administrative
 
—

 
10,823

 
166,276

 
(8,001
)
 
169,098

Total operating expenses
 
—

 
44,628

 
558,048

 
(16,977
)
 
585,699

Other income (expense), net
 
(250,732
)
 
7,819

 
(20,071
)
 
264,012

 
1,028

Interest expense on external borrowings
 
—

 
(24,491
)
 
(69
)
 
—

 
(24,560
)
Loss from continuing operations before income taxes (benefit)
 
(250,732
)
 
(5,505
)
 
(128,580
)
 
264,012

 
(120,805
)
Income taxes (benefit)
 
(5,087
)
 
15,600

 
111,607

 
—

 
122,120

Net loss from continuing operations
 
(245,645
)
 
(21,105
)
 
(240,187
)
 
264,012

 
(242,925
)
Net loss from discontinued operations
 
—

 
(2,720
)
 
—

 
—

 
(2,720
)
Net loss
 
(245,645
)
 
(23,825
)
 
(240,187
)
 
264,012

 
(245,645
)
Other comprehensive income
 
4,848

 
—

 
4,848

 
(4,848
)
 
4,848

Comprehensive loss
 
$
(240,797
)
 
$
(23,825
)
 
$
(235,339
)
 
$
259,164

 
$
(240,797
)
 
 
 
 
 
 
 
 
 
 
 




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CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS
 
(in 000s)

Nine months ended January 31, 2019
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Total revenues
 
$
—

 
$
81,751

 
$
706,775

 
$
(26,088
)
 
$
762,438

Cost of revenues
 
—

 
46,580

 
859,759

 
(12,938
)
 
893,401

Selling, general and administrative
 
1,476

 
16,444

 
399,747

 
(13,150
)
 
404,517

Total operating expenses
 
1,476

 
63,024

 
1,259,506

 
(26,088
)
 
1,297,918

Other income (expense), net
 
(465,085
)
 
27,748

 
6,498

 
442,114

 
11,275

Interest expense on external borrowings
 
—

 
(65,082
)
 
(132
)
 
—

 
(65,214
)
Loss from continuing operations before income tax benefit
 
(466,561
)
 
(18,607
)
 
(546,365
)
 
442,114

 
(589,419
)
Income tax benefit
 
(11,161
)
 
(5,942
)
 
(132,803
)
 
—

 
(149,906
)
Net loss from continuing operations
 
(455,400
)
 
(12,665
)
 
(413,562
)
 
442,114

 
(439,513
)
Net loss from discontinued operations
 
—

 
(15,887
)
 
—

 
—

 
(15,887
)
Net loss
 
(455,400
)
 
(28,552
)
 
(413,562
)
 
442,114

 
(455,400
)
Other comprehensive loss
 
(3,339
)
 
—

 
(3,339
)
 
3,339

 
(3,339
)
Comprehensive loss
 
$
(458,739
)
 
$
(28,552
)
 
$
(416,901
)
 
$
445,453

 
$
(458,739
)
 
 
 
 
 
 
 
 
 
 
 
 
 
(in 000s)

Nine months ended January 31, 2018
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Total revenues
 
$
—

 
$
85,056

 
$
704,762

 
$
(22,736
)
 
$
767,082

Cost of revenues
 
—

 
46,769

 
846,685

 
(9,119
)
 
884,335

Selling, general and administrative
 
—

 
17,614

 
377,196

 
(13,617
)
 
381,193

Total operating expenses
 
—

 
64,383

 
1,223,881

 
(22,736
)
 
1,265,528

Other income (expense), net
 
(538,995
)
 
20,884

 
(33,710
)
 
555,080

 
3,259

Interest expense on external borrowings
 
—

 
(66,873
)
 
(229
)
 
—

 
(67,102
)
Loss from continuing operations before income taxes (benefit)
 
(538,995
)
 
(25,316
)
 
(553,058
)
 
555,080

 
(562,289
)
Income taxes (benefit)
 
(9,217
)
 
9,987

 
(44,004
)
 
—

 
(43,234
)
Net loss from continuing operations
 
(529,778
)
 
(35,303
)
 
(509,054
)
 
555,080

 
(519,055
)
Net loss from discontinued operations
 
—

 
(10,721
)
 
(2
)
 
—

 
(10,723
)
Net loss
 
(529,778
)
 
(46,024
)
 
(509,056
)
 
555,080

 
(529,778
)
Other comprehensive income
 
5,925

 
—

 
5,925

 
(5,925
)
 
5,925

Comprehensive loss
 
$
(523,853
)
 
$
(46,024
)
 
$
(503,131
)
 
$
549,155

 
$
(523,853
)
 
 
 
 
 
 
 
 
 
 
 

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CONDENSED CONSOLIDATING BALANCE SHEETS
 
(in 000s)

As of January 31, 2019
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Cash & cash equivalents
 
$
—

 
$
4,722

 
$
198,504

 
$
—

 
$
203,226

Cash & cash equivalents - restricted
 
—

 
—

 
101,903

 
—

 
101,903

Receivables, net
 
—

 
392,257

 
365,960

 
—

 
758,217

Income taxes receivable
 
2,811

 
—

 
33,675

 
—

 
36,486

Prepaid expenses and other current assets
 
—

 
2,637

 
132,183

 
—

 
134,820

Total current assets
 
2,811

 
399,616

 
832,225

 
—

 
1,234,652

Property and equipment, net
 
—

 
466

 
220,039

 
—

 
220,505

Intangible assets, net
 
—

 
—

 
356,952

 
—

 
356,952

Goodwill
 
—

 
—

 
520,005

 
—

 
520,005

Deferred tax assets and income taxes receivable
 
1,794

 
17,941

 
121,631

 
—

 
141,366

Investments in subsidiaries
 
2,485,857

 
—

 
102,763

 
(2,588,620
)
 
—

Amounts due from affiliates
 
—

 
1,559,416

 
2,679,945

 
(4,239,361
)
 
—

Other noncurrent assets
 
—

 
57,230

 
38,096

 
—

 
95,326

Total assets
 
$
2,490,462

 
$
2,034,669

 
$
4,871,656

 
$
(6,827,981
)
 
$
2,568,806

 
 
 
 
 
 
 
 
 
 
 
Accounts payable and accrued expenses
 
$
14,823

 
$
18,475

 
$
168,803

 
$
—

 
$
202,101

Accrued salaries, wages and payroll taxes
 
—

 
1,333

 
139,569

 
—

 
140,902

Accrued income taxes and reserves for uncertain tax positions
 
—

 
1,060

 
47,949

 
—

 
49,009

Deferred revenue and other current liabilities
 
—

 
28,441

 
167,193

 
—

 
195,634

Total current liabilities
 
14,823

 
49,309

 
523,514

 
—

 
587,646

Long-term debt and line of credit borrowings
 
—

 
1,876,989

 
—

 
—

 
1,876,989

Deferred tax liabilities and reserves for uncertain tax positions
 
9,285

 
3,989

 
200,943

 
—

 
214,217

Deferred revenue and other noncurrent liabilities
 
—

 
1,619

 
101,926

 
—

 
103,545

Amounts due to affiliates
 
2,679,945

 
—

 
1,559,416

 
(4,239,361
)
 
—

Total liabilities
 
2,704,053

 
1,931,906

 
2,385,799

 
(4,239,361
)
 
2,782,397

Stockholders' equity (deficiency)
 
(213,591
)
 
102,763

 
2,485,857

 
(2,588,620
)
 
(213,591
)
Total liabilities and stockholders' equity
 
$
2,490,462

 
$
2,034,669

 
$
4,871,656

 
$
(6,827,981
)
 
$
2,568,806

 
 
 
 
 
 
 
 
 
 
 


H&R Block, Inc. | Q3 FY2019 Form 10-Q
21
Table of Contents

CONDENSED CONSOLIDATING BALANCE SHEETS
 
(in 000s)

As of January 31, 2018
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Cash & cash equivalents
 
$
—

 
$
4,475

 
$
182,891

 
$
—

 
$
187,366

Cash & cash equivalents - restricted
 
—

 
—

 
83,033

 
—

 
83,033

Receivables, net
 
—

 
396,046

 
395,572

 
—

 
791,618

Income taxes receivable
 
3,250

 
—

 
69,525

 
—

 
72,775

Prepaid expenses and other current assets
 
—

 
2,908

 
146,441

 
—

 
149,349

Total current assets
 
3,250

 
403,429

 
877,462

 
—

 
1,284,141

Property and equipment, net
 
—

 
814

 
249,097

 
—

 
249,911

Intangible assets, net
 
—

 
—

 
390,993

 
—

 
390,993

Goodwill
 
—

 
—

 
504,789

 
—

 
504,789

Deferred tax assets and income taxes receivable
 
—

 
20,427

 
4,878

 
—

 
25,305

Investments in subsidiaries
 
1,655,160

 
—

 
67,690

 
(1,722,850
)
 
—

Amounts due from affiliates
 
—

 
1,910,351

 
2,335,670

 
(4,246,021
)
 
—

Other noncurrent assets
 
—

 
66,497

 
39,664

 
—

 
106,161

Total assets
 
$
1,658,410

 
$
2,401,518

 
$
4,470,243

 
$
(5,968,871
)
 
$
2,561,300

 
 
 
 
 
 
 
 
 
 
 
Accounts payable and accrued expenses
 
$
2,516

 
$
15,514

 
$
145,623

 
$
—

 
$
163,653

Accrued salaries, wages and payroll taxes
 
—

 
954

 
134,672

 
—

 
135,626

Accrued income taxes and reserves for uncertain tax positions
 
—

 
—

 
164,246

 
—

 
164,246

Current portion of long-term debt
 
—

 
—

 
1,015

 
—

 
1,015

Deferred revenue and other current liabilities
 
—

 
29,052

 
172,936

 
—

 
201,988

Total current liabilities
 
2,516

 
45,520

 
618,492

 
—

 
666,528

Long-term debt and line of credit borrowings
 
—

 
2,279,368

 
4,863

 
—

 
2,284,231

Deferred tax liabilities and reserves for uncertain tax positions
 
18,293

 
8,037

 
175,054

 
—

 
201,384

Deferred revenue and other noncurrent liabilities
 
—

 
903

 
106,323

 
—

 
107,226

Amounts due to affiliates
 
2,335,670

 
—

 
1,910,351

 
(4,246,021
)
 
—

Total liabilities
 
2,356,479

 
2,333,828

 
2,815,083

 
(4,246,021
)
 
3,259,369

Stockholders' equity (deficiency)
 
(698,069
)
 
67,690

 
1,655,160

 
(1,722,850
)
 
(698,069
)
Total liabilities and stockholders' equity
 
$
1,658,410

 
$
2,401,518

 
$
4,470,243

 
$
(5,968,871
)
 
$
2,561,300

 
 
 
 
 
 
 
 
 
 
 




22
Q3 FY2019 Form 10-Q | H&R Block, Inc.
Table of Contents

CONDENSED CONSOLIDATING BALANCE SHEETS
 
(in 000s)

As of April 30, 2018
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Cash & cash equivalents
 
$
—

 
$
4,346

 
$
1,540,598

 
$
—

 
$
1,544,944

Cash & cash equivalents - restricted
 
—

 
—

 
118,734

 
—

 
118,734

Receivables, net
 
—

 
51,562

 
95,212

 
—

 
146,774

Income taxes receivable
 
2,801

 
—

 
12,310

 
(2,801
)
 
12,310

Prepaid expenses and other current assets
 
—

 
1,954

 
66,997

 
—

 
68,951

Total current assets
 
2,801

 
57,862

 
1,833,851

 
(2,801
)
 
1,891,713

Property and equipment, net
 
—

 
467

 
231,421

 
—

 
231,888

Intangible assets, net
 
—

 
—

 
373,981

 
—

 
373,981

Goodwill
 
—

 
—

 
507,871

 
—

 
507,871

Deferred tax assets and income taxes receivable
 
1,400

 
17,798

 
14,897

 
—

 
34,095

Investments in subsidiaries
 
2,801,808

 
—

 
131,315

 
(2,933,123
)
 
—

Amounts due from affiliates
 
—

 
1,541,954

 
2,400,938

 
(3,942,892
)
 
—

Other noncurrent assets
 
—

 
50,073

 
51,328

 
—

 
101,401

Total assets
 
$
2,806,009

 
$
1,668,154

 
$
5,545,602

 
$
(6,878,816
)
 
$
3,140,949

 
 
 
 
 
 
 
 
 
 
 
Accounts payable and accrued expenses
 
$
2,074

 
$
16,628

 
$
233,273

 
$
—

 
$
251,975

Accrued salaries, wages and payroll taxes
 
—

 
1,161

 
140,338

 
—

 
141,499

Accrued income taxes and reserves for uncertain tax positions
 
—

 
1,060

 
264,791

 
(2,801
)
 
263,050

Current portion of long-term debt
 
—

 
—

 
1,026

 
—

 
1,026

Deferred revenue and other current liabilities
 
—

 
22,172

 
163,929

 
—

 
186,101

Total current liabilities
 
2,074

 
41,021

 
803,357

 
(2,801
)
 
843,651

Long-term debt
 
—

 
1,490,007

 
4,602

 
—

 
1,494,609

Deferred tax liabilities and reserves for uncertain tax positions
 
9,286

 
4,963

 
215,181

 
—

 
229,430

Deferred revenue and other noncurrent liabilities
 
—

 
848

 
178,700

 
—

 
179,548

Amounts due to affiliates
 
2,400,938

 
—

 
1,541,954

 
(3,942,892
)
 
—

Total liabilities
 
2,412,298

 
1,536,839

 
2,743,794

 
(3,945,693
)
 
2,747,238

Stockholders' equity
 
393,711

 
131,315

 
2,801,808

 
(2,933,123
)
 
393,711

Total liabilities and stockholders' equity
 
$
2,806,009

 
$
1,668,154

 
$
5,545,602

 
$
(6,878,816
)
 
$
3,140,949

 
 
 
 
 
 
 
 
 
 
 

H&R Block, Inc. | Q3 FY2019 Form 10-Q
23
Table of Contents

CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS
 
(in 000s)

Nine months ended January 31, 2019
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Net cash used in operating activities
 
$
—

 
$
(359,101
)
 
$
(988,355
)
 
$
—

 
$
(1,347,456
)
Cash flows from investing:
 
 
 
 
 
 
 
 
 
 
Capital expenditures
 
—

 
(166
)
 
(79,816
)
 
—

 
(79,982
)
Payments made for business acquisitions, net of cash acquired
 
—

 
—

 
(42,428
)
 
—

 
(42,428
)
Franchise loans funded
 
—

 
(16,198
)
 
(677
)
 
—

 
(16,875
)
Payments received on franchise loans
 
—

 
14,834

 
315

 
—

 
15,149

Intercompany borrowings (payments)
 
—

 
(18,579
)
 
(254,491
)
 
273,070

 
—

Other, net
 
—

 
(4,746
)
 
9,623

 
—

 
4,877

Net cash used in investing activities
 
—

 
(24,855
)
 
(367,474
)
 
273,070

 
(119,259
)
Cash flows from financing:
 
 
 
 
 
 
 
 
 
 
Repayments of line of credit borrowings
 
—

 
(230,000
)
 
—

 
—

 
(230,000
)
Proceeds from line of credit borrowings
 
—

 
615,000

 
—

 
—

 
615,000

Dividends paid
 
(154,866
)
 
—

 
—

 
—

 
(154,866
)
Repurchase of common stock, including shares surrendered
 
(102,152
)
 
—

 
—

 
—

 
(102,152
)
Proceeds from exercise of stock options
 
2,527

 
—

 
—

 
—

 
2,527

Intercompany borrowings (payments)
 
254,491

 
—

 
18,579

 
(273,070
)
 
—

Other, net
 
—

 
(668
)
 
(19,458
)
 
—

 
(20,126
)
Net cash provided by (used in) financing activities
 
—

 
384,332

 
(879
)
 
(273,070
)
 
110,383

Effects of exchange rates on cash
 
—

 
—

 
(2,217
)
 
—

 
(2,217
)
Net increase (decrease) in cash, cash equivalents and restricted cash
 
—

 
376

 
(1,358,925
)
 
—

 
(1,358,549
)
Cash, cash equivalents and restricted cash, beginning of period
 
—

 
4,346

 
1,659,332

 
—

 
1,663,678

Cash, cash equivalents and restricted cash, end of period
 
$
—

 
$
4,722

 
$
300,407

 
$
—

 
$
305,129

 
 
 
 
 
 
 
 
 
 
 

24
Q3 FY2019 Form 10-Q | H&R Block, Inc.
Table of Contents

CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS
 
(in 000s)

Nine months ended January 31, 2018
 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 
Eliminations

 
Consolidated
H&R Block

Net cash used in operating activities
 
$
—

 
$
(353,081
)
 
$
(1,004,620
)
 
$
—

 
$
(1,357,701
)
Cash flows from investing:
 
 
 
 
 
 
 
 
 
 
Capital expenditures
 
—

 
(794
)
 
(77,071
)
 
—

 
(77,865
)
Payments made for business acquisitions, net of cash acquired
 
—

 
—

 
(39,397
)
 
—

 
(39,397
)
Franchise loans funded
 
—

 
(20,080
)
 
(146
)
 
—

 
(20,226
)
Payments received on franchise loans
 
—

 
13,058

 
333

 
—

 
13,391

Intercompany borrowings (payments)
 
—

 
(427,473
)
 
(129,736
)
 
557,209

 
—

Other, net
 
—

 
(9,039
)
 
10,563

 
—

 
1,524

Net cash used in investing activities
 
—

 
(444,328
)
 
(235,454
)
 
557,209

 
(122,573
)
Cash flows from financing:
 
 
 
 
 
 
 
 
 
 
Repayments of line of credit borrowings
 
—

 
(40,000
)
 
—

 
—

 
(40,000
)
Proceeds from line of credit borrowings
 
—

 
830,000

 
—

 
—

 
830,000

Dividends paid
 
(150,258
)
 
—

 
—

 
—

 
(150,258
)
Repurchase of common stock, including shares surrendered
 
(7,746
)
 
—

 
—

 
—

 
(7,746
)
Proceeds from exercise of stock options
 
28,268

 
—

 
—

 
—

 
28,268

Intercompany borrowings (payments)
 
129,736

 
—

 
427,473

 
(557,209
)
 
—

Other, net
 
—

 
(662
)
 
(28,260
)
 
—

 
(28,922
)
Net cash provided by financing activities
 
—

 
789,338

 
399,213

 
(557,209
)
 
631,342

Effects of exchange rates on cash
 
—

 
—

 
1,792

 
—

 
1,792

Net decrease in cash, cash equivalents and restricted cash
 
—

 
(8,071
)
 
(839,069
)
 
—

 
(847,140
)
Cash, cash equivalents and restricted cash, beginning of period
 
—

 
12,546

 
1,104,993

 
—

 
1,117,539

Cash, cash equivalents and restricted cash, end of period
 
$
—

 
$
4,475

 
$
265,924

 
$
—

 
$
270,399

 
 
 
 
 
 
 
 
 
 
 

H&R Block, Inc. | Q3 FY2019 Form 10-Q
25
Table of Contents

ITEM 2.
MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
Our subsidiaries provide assisted and DIY tax preparation solutions through multiple channels (including in-person, online and mobile applications, and desktop software) and distribute H&R Block-branded products and services, including those of our financial partners, to the general public primarily in the U.S., Canada, Australia, and their respective territories. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices or via an internet review) or prepared and filed by our clients through our DIY tax solutions. We operate as a single segment that includes all of our continuing operations, which are designed to enable clients to obtain tax preparation services seamlessly.
RECENT DEVELOPMENTS
In our Annual Report on Form 10-K for the fiscal year ended April 30, 2018, we disclosed our intent to review our overall pricing structure which was expected to negatively impact revenues in fiscal year 2019. As a result of this review, on October 29, 2018, we announced that, beginning January 2019, we would offer upfront, transparent pricing for all tax preparation methods, and lower prices for millions of our assisted tax preparation clients, which will result in a revenue decline in fiscal year 2019. Although our net average charge for the quarter ended January 31, 2019 has increased over the prior year period, we continue to expect an overall decline in net average charge by the end of the fiscal year.
RESULTS OF OPERATIONS
Operating Statistics (U.S. only)
 
 
 
 
 
 
Nine months ended January 31,
2019

 
2018

 
Change

 
% Change

Tax returns prepared: (in 000s) (1)
 
 
 
 
 
 
 
 
Company-owned operations
 
1,310

 
1,424

 
(114
)
 
(8.0
)%
Franchise operations
 
657

 
736

 
(79
)
 
(10.7
)%
Total assisted
 
1,967

 
2,160

 
(193
)
 
(8.9
)%
 
 
 
 
 
 
 
 
 
Desktop
 
128

 
151

 
(23
)
 
(15.2
)%
Online
 
1,164

 
1,126

 
38

 
3.4
 %
Total H&R Block DIY
 
1,292

 
1,277

 
15

 
1.2
 %
 
 
 
 
 
 
 
 
 
IRS Free File
 
101

 
94

 
7

 
7.4
 %
Total H&R Block Returns
 
3,360

 
3,531

 
(171
)
 
(4.8
)%
 
 
 
 
 
 
 
 
 
Net Average Charge: (2)
 
 
 
 
 
 
 
 
Company-owned Operations
 
$
252.60

 
$
235.57

 
$
17.03

 
7.2
 %
Franchise Operations (3)
 
244.08

 
226.07

 
18.01

 
8.0
 %
DIY
 
29.15

 
30.39

 
(1.24
)
 
(4.1
)%
 
 
 
 
 
 
 
 
 
As of January 31,
 
2019

 
2018

 
Change

 
% Change

Tax offices:
 
 
 
 
 
 
 
 
Company-owned offices
 
6,356

 
6,690

 
(334
)
 
(5.0
)%
Franchise offices
 
3,148

 
3,291

 
(143
)
 
(4.3
)%
Total U.S. offices
 
9,504

 
9,981

 
(477
)
 
(4.8
)%
 
 
 
 
 
 
 
 
 
(1)  
An assisted tax return is defined as a current or prior year individual tax return that has been accepted and paid for by the client.  Also included are business returns, which account for less than 1% of assisted tax returns. A DIY return is defined as a return that has been electronically filed and accepted by the IRS.  Also included are online returns paid and printed.
(2) 
Net average charge is calculated as tax preparation fees divided by tax returns prepared. For DIY, net average charge excludes IRS Free File.
(3) 
Net average charge related to H&R Block Franchise Operations represents tax preparation fees collected by H&R Block franchisees divided by returns prepared in franchise offices. H&R Block will recognize a portion of franchise revenues as franchise royalties based on the terms of franchise agreements.

26
Q3 FY2019 Form 10-Q | H&R Block, Inc.
Table of Contents

We provide net average charge as a key operating metric because we consider it an important supplemental measure useful to analysts, investors, and other interested parties as it provides insights into pricing and tax return mix relative to our customer base, which are significant drivers of revenue. Our definition of net average charge may not be comparable to similarly titled measures of other companies.
Consolidated – Financial Results
 
 
 
(in 000s, except per share amounts)
 
Three months ended January 31,
 
2019
 
2018
 
$ Change
 
% Change
Revenues:
 
 
 
 
 
 
 
 
U.S. assisted tax preparation
 
$
256,813

 
$
267,328

 
$
(10,515
)
 
(3.9
)%
U.S. royalties
 
42,265

 
45,420

 
(3,155
)
 
(6.9
)%
U.S. DIY tax preparation
 
31,885

 
31,322

 
563

 
1.8
 %
International revenues
 
12,304

 
12,308

 
(4
)
 
—
 %
Revenues from Refund Transfers
 
47,482

 
50,770

 
(3,288
)
 
(6.5
)%
Revenues from Emerald Card®
 
14,980

 
16,125

 
(1,145
)
 
(7.1
)%
Revenues from Peace of Mind® Extended Service Plan
 
16,596

 
19,967

 
(3,371
)
 
(16.9
)%
Revenues from Tax Identity Shield®
 
7,655

 
6,818

 
837

 
12.3
 %
Interest and fee income on Emerald AdvanceTM
 
30,924

 
31,075

 
(151
)
 
(0.5
)%
Other
 
7,480

 
7,293

 
187

 
2.6
 %
Total revenues
 
468,384

 
488,426

 
(20,042
)
 
(4.1
)%
 
 
 
 
 
 
 
 
 
Compensation and benefits:
 
 
 
 
 
 
 
 
Field wages
 
153,764

 
156,027

 
(2,263
)
 
(1.5
)%
Other wages
 
54,243

 
50,717

 
3,526

 
7.0
 %
Benefits and other compensation
 
42,778

 
42,156

 
622

 
1.5
 %
 
 
250,785

 
248,900

 
1,885

 
0.8
 %
Occupancy (1)
 
94,407

 
97,557

 
(3,150
)
 
(3.2
)%
Marketing and advertising
 
72,876

 
64,209

 
8,667

 
13.5
 %
Depreciation and amortization
 
44,088

 
48,488

 
(4,400
)
 
(9.1
)%
Bad debt
 
33,861

 
29,191

 
4,670

 
16.0
 %
Supplies
 
9,950

 
4,950

 
5,000

 
101.0
 %
Other (1)
 
100,517

 
92,404

 
8,113

 
8.8
 %
Total operating expenses
 
606,484

 
585,699

 
20,785

 
3.5
 %
Other income (expense), net
 
2,269

 
1,028

 
1,241

 
120.7
 %
Interest expense on borrowings
 
(22,833
)
 
(24,560
)
 
1,727

 
7.0
 %
Pretax loss
 
(158,664
)
 
(120,805
)
 
(37,859
)
 
(31.3
)%
Income taxes (benefit)
 
(38,885
)
 
122,120

 
161,005

 
**

Net loss from continuing operations
 
(119,779
)
 
(242,925
)
 
123,146

 
50.7
 %
Net loss from discontinued operations
 
(6,675
)
 
(2,720
)
 
(3,955
)
 
(145.4
)%
Net loss
 
$
(126,454
)
 
$
(245,645
)
 
$
119,191

 
48.5
 %
 
 
 
 
 
 
 
 
 
Basic and diluted loss per share:
 
 
 
 
 
 
 
 
Continuing operations
 
$
(0.58
)
 
$
(1.16
)
 
$
0.58

 
50.0
 %
Discontinued operations
 
(0.04
)
 
(0.02
)
 
(0.02
)
 
(100.0
)%
Consolidated
 
$
(0.62
)
 
$
(1.18
)
 
$
0.56

 
47.5
 %
 
 
 
 
 
 
 
 
 
EBITDA from continuing operations (2)
 
$
(91,743
)
 
$
(47,757
)
 
$
(43,986
)
 
(92.1
)%
 
 
 
 
 
 
 
 
 
(1) 
We reclassified $10.2 million of software and information technology (IT) maintenance expense from occupancy to other expenses for the three months ended January 31, 2018 to conform to the current period presentation.
(2) 
See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.

H&R Block, Inc. | Q3 FY2019 Form 10-Q
27
Table of Contents

Three months ended January 31, 2019 compared to January 31, 2018
Revenues decreased $20.0 million, or 4.1%, from the prior year period primarily due to a delay in overall industry filings.
U.S. assisted tax preparation fees decreased $10.5 million, or 3.9%, primarily due to lower tax return volume slightly offset by a higher net average charge for assisted tax preparation returns primarily due to the discontinuation of our Free Federal 1040EZ promotion.
U.S. royalties decreased $3.2 million, or 6.9%, primarily due to lower franchise tax return volume somewhat offset by a higher net average charge.
Revenues from RTs decreased $3.3 million, or 6.5%, primarily due to lower tax return volume.
Revenues from POM decreased $3.4 million, or 16.9%, due to a change in the claims pattern used to recognize revenue.
Total operating expenses increased $20.8 million, or 3.5%, from the prior year. Marketing and advertising increased $8.7 million, or 13.5%, due to higher online, direct mail and television expenses. Bad debt increased $4.7 million, or 16.0%, primarily due to lower estimated bad debt rates on H&R Block Instant RefundTM receivables in the prior year.
Other expenses increased $8.1 million, or 8.8%. The components of other expenses are as follows:
Three months ended January 31,
 
2019
 
2018
 
$ Change
 
% Change
Consulting and outsourced services
 
$
24,812

 
$
23,515

 
$
1,297

 
5.5
 %
Bank partner fees
 
23,461

 
24,239

 
(778
)
 
(3.2
)%
Client claims and refunds
 
6,063

 
7,282

 
(1,219
)
 
(16.7
)%
Employee travel and related expenses
 
9,309

 
12,849

 
(3,540
)
 
(27.6
)%
Software and IT maintenance expenses
 
14,255

 
10,174

 
4,081

 
40.1
 %
Credit card/bank charges
 
3,274

 
3,682

 
(408
)
 
(11.1
)%
Insurance
 
4,680

 
(348
)
 
5,028

 
**

Legal fees and settlements
 
4,842

 
703

 
4,139

 
**

Other
 
9,821

 
10,308

 
(487
)
 
(4.7
)%
 
 
$
100,517

 
$
92,404

 
$
8,113

 
8.8
 %
 
 
 
 
 
 
 
 
 
Insurance expenses increased $5.0 million due to higher estimated property insurance reserves.
We recorded an income tax benefit in the current year of $38.9 million compared to income tax expense in the prior year of $122.1 million for the three months ended January 31. The change compared to the prior year is primarily due to the impacts of the Tax Legislation. See Item 1, note 7 to the consolidated financial statements for additional discussion.
Our business is highly seasonal and results for the quarter ended January 31 may not be indicative of results for the entire fiscal year.

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Table of Contents

Consolidated – Financial Results
 
 
 
(in 000s, except per share amounts)
 
Nine months ended January 31,
 
2019
 
2018
 
$ Change
 
% Change

Revenues:
 
 
 
 
 
 
 
 
U.S. assisted tax preparation
 
$
329,569

 
$
333,956

 
$
(4,387
)
 
(1.3
)%
U.S. royalties
 
57,898

 
59,395

 
(1,497
)
 
(2.5
)%
U.S. DIY tax preparation
 
37,660

 
38,811

 
(1,151
)
 
(3.0
)%
International revenues
 
96,980

 
100,659

 
(3,679
)
 
(3.7
)%
Revenues from Refund Transfers
 
49,466

 
54,721

 
(5,255
)
 
(9.6
)%
Revenues from Emerald Card®
 
38,704

 
40,292

 
(1,588
)
 
(3.9
)%
Revenues from Peace of Mind® Extended Service Plan
 
77,491

 
76,495

 
996

 
1.3
 %
Revenues from Tax Identity Shield®
 
17,639

 
7,329

 
10,310

 
140.7
 %
Interest and fee income on Emerald AdvanceTM
 
31,768

 
32,333

 
(565
)
 
(1.7
)%
Other
 
25,263

 
23,091

 
2,172

 
9.4
 %
Total revenues
 
762,438

 
767,082

 
(4,644
)
 
(0.6
)%
 
 
 
 
 
 
 
 
 
Compensation and benefits:
 
 
 
 
 
 
 
 
Field wages
 
262,792

 
261,866

 
926

 
0.4
 %
Other wages
 
152,111

 
140,637

 
11,474

 
8.2
 %
Benefits and other compensation
 
89,887

 
86,384

 
3,503

 
4.1
 %
 
 
504,790

 
488,887

 
15,903

 
3.3
 %
Occupancy (1)
 
290,013

 
282,755

 
7,258

 
2.6
 %
Marketing and advertising
 
88,356

 
82,875

 
5,481

 
6.6
 %
Depreciation and amortization
 
126,013

 
136,878

 
(10,865
)
 
(7.9
)%
Bad debt
 
33,191

 
33,429

 
(238
)
 
(0.7
)%
Supplies
 
15,343

 
12,052

 
3,291

 
27.3
 %
Other (1)
 
240,212

 
228,652

 
11,560

 
5.1
 %
Total operating expenses
 
1,297,918

 
1,265,528

 
32,390

 
2.6
 %
Other income (expense), net
 
11,275

 
3,259

 
8,016

 
246.0
 %
Interest expense on borrowings
 
(65,214
)
 
(67,102
)
 
1,888

 
2.8
 %
Pretax loss
 
(589,419
)
 
(562,289
)
 
(27,130
)
 
(4.8
)%
Income tax benefit
 
(149,906
)
 
(43,234
)
 
106,672

 
246.7
 %
Net loss from continuing operations
 
(439,513
)
 
(519,055
)
 
79,542

 
15.3
 %
Net loss from discontinued operations
 
(15,887
)
 
(10,723
)
 
(5,164
)
 
(48.2
)%
Net loss
 
$
(455,400
)
 
$
(529,778
)
 
$
74,378

 
14.0
 %
 
 
 
 
 
 
 
 
 
Basic and diluted loss per share:
 
 
 
 
 
 
 
 
Continuing operations
 
$
(2.13
)
 
$
(2.49
)
 
$
0.36

 
14.5
 %
Discontinued operations
 
(0.08
)
 
(0.05
)
 
(0.03
)
 
(60.0
)%
Consolidated
 
$
(2.21
)
 
$
(2.54
)
 
$
0.33

 
13.0
 %
 
 
 
 
 
 
 
 
 
EBITDA from continuing operations (2)
 
$
(398,192
)
 
$
(358,309
)
 
$
(39,883
)
 
(11.1
)%
 
 
 
 
 
 
 
 
 
(1) 
We reclassified $28.6 million of software and information technology (IT) maintenance expense from occupancy to other expenses for the nine months ended January 31, 2018 to conform to the current period presentation.
(2) 
See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.
Nine months ended January 31, 2019 compared to January 31, 2018
Revenues decreased $4.6 million, or 0.6%, from the prior year period primarily due to a delay in overall industry filings.
U.S. assisted tax preparation fees decreased $4.4 million, or 1.3%, primarily due to an 8.0% decline in tax return volume slightly offset by a 7.2% increase in net average charge primarily due to the discontinuation of our Free Federal 1040EZ promotion.

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International revenues decreased $3.7 million, or 3.7%, primarily due to unfavorable exchange rates in our Australian operations and the extended tax season during the prior year in our Canadian operations.
Revenues from RTs decreased $5.3 million, or 9.6%, primarily due to lower tax return volume.
Revenues from TIS increased $10.3 million, or 140.7% primarily due to product features that impacted revenue recognition timing.
Total operating expenses increased $32.4 million, or 2.6%, from the prior year period. Other wages increased $11.5 million, or 8.2%, due to higher information technology wages. Occupancy costs increased $7.3 million, or 2.6%, primarily due to lease buyout payments on previously-announced office closures related to the consolidation of field offices and higher rental rates. Marketing and advertising increased $5.5 million, or 6.6%, due to higher online advertising. Depreciation and amortization decreased $10.9 million, or 7.9%, primarily due to lower depreciation on equipment and amortization of internally developed software.
Other expenses increased $11.6 million, or 5.1%. The components of other expenses are as follows:
Nine months ended January 31,
 
2019
 
2018
 
$ Change
 
% Change
Consulting and outsourced services
 
$
63,444

 
$
61,607

 
$
1,837

 
3.0
 %
Bank partner fees
 
26,294

 
27,235

 
(941
)
 
(3.5
)%
Client claims and refunds
 
28,783

 
33,647

 
(4,864
)
 
(14.5
)%
Employee travel and related expenses
 
29,515

 
29,284

 
231

 
0.8
 %
Software and IT maintenance expenses
 
44,932

 
28,580

 
16,352

 
57.2
 %
Credit card/bank charges
 
8,420

 
10,904

 
(2,484
)
 
(22.8
)%
Insurance
 
10,979

 
6,765

 
4,214

 
62.3
 %
Legal fees and settlements
 
8,331

 
8,600

 
(269
)
 
(3.1
)%
Other
 
19,514

 
22,030

 
(2,516
)
 
(11.4
)%
 
 
$
240,212

 
$
228,652

 
$
11,560

 
5.1
 %
 
 
 
 
 
 
 
 
 
The increase in software and IT maintenance expenses of $16.4 million, or 57.2%, is due to increased investments in information technology.
We recorded an income tax benefit in the current year of $149.9 million compared to $43.2 million in the prior year for the nine months ended January 31. The change compared to the prior year is primarily due to the impacts of the Tax Legislation. See Item 1, note 7 to the consolidated financial statements for additional discussion.
Total U.S. return volume decreased 1.2% through February 28, 2019 compared to the prior year period, as an increase in DIY returns of 6.4% was offset by a 6.5% decrease in assisted returns. Our business is highly seasonal and results for the nine months ended January 31, as well as results for the period ended February 28, may not be indicative of results for the entire fiscal year.
FINANCIAL CONDITION
These comments should be read in conjunction with the consolidated balance sheets and consolidated statements of cash flows included in Part 1, Item 1.
CAPITAL RESOURCES AND LIQUIDITY –
OVERVIEW – Our primary sources of capital and liquidity include cash from operations (including changes in working capital), draws on our 2018 CLOC, and issuances of debt. We use our sources of liquidity primarily to fund working capital, service and repay debt, pay dividends, repurchase shares of our common stock, and acquire businesses.
Our operations are highly seasonal and substantially all of our revenues and cash flow are generated during the period from February through April. Therefore, we require the use of cash to fund losses and working capital needs from May through January, and typically rely on available cash balances from the prior tax season and borrowings to meet our off-season liquidity needs.

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Given the likely availability of a number of liquidity options discussed herein, we believe that, in the absence of any unexpected developments, our existing sources of capital as of January 31, 2019 are sufficient to meet our operating, investing and financing needs.
DISCUSSION OF CONSOLIDATED STATEMENTS OF CASH FLOWS – The following table summarizes our statements of cash flows for the nine months ended January 31, 2019 and 2018. See Item 1 for the complete consolidated statements of cash flows for these periods.
 
 
(in 000s)
 
Nine months ended January 31,
 
2019

 
2018

Net cash provided by (used in):
 
 
 
 
Operating activities
 
$
(1,347,456
)
 
$
(1,357,701
)
Investing activities
 
(119,259
)
 
(122,573
)
Financing activities
 
110,383

 
631,342

Effects of exchange rates on cash
 
(2,217
)
 
1,792

Net change in cash, cash equivalents and restricted cash
 
$
(1,358,549
)
 
$
(847,140
)
 
 
 
 
 
Operating Activities. Cash used in operations decreased, primarily due to changes in tax balances resulting from the Tax Legislation.
Investing Activities. Cash used in investing activities totaled $119.3 million for the nine months ended January 31, 2019 compared to $122.6 million in the prior year period. This change resulted primarily from lower franchise loans funded compared to the prior year period.
Financing Activities. Cash provided by financing activities totaled $110.4 million for the nine months ended January 31, 2019 compared to $631.3 million in the prior year period. This change resulted primarily from lower borrowings under the 2018 CLOC and share repurchases completed in the current year.
CASH REQUIREMENTS –
Dividends and Share Repurchases. Returning capital to shareholders in the form of dividends and the repurchase of outstanding shares has historically been a significant component of our capital allocation plan.
We have consistently paid quarterly dividends. Dividends paid totaled $154.9 million and $150.3 million for the nine months ended January 31, 2019 and 2018, respectively. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends.
In September 2015, we announced that our Board of Directors approved a $3.5 billion share repurchase program, effective through June 2019. As a part of the repurchase program, in the current year, we purchased $109.4 million of our common stock at an average price of $23.29 per share. See Item 1, note 3 to the consolidated financial statements for additional information. Although we may continue to repurchase shares, there is no assurance that we will purchase up the full Board authorization.
Capital Investment. Capital expenditures totaled $80.0 million and $77.9 million for the nine months ended January 31, 2019 and 2018, respectively. Our capital expenditures relate primarily to recurring improvements to retail offices, as well as investments in computers, software and related assets. In addition to our capital expenditures, we also made payments to acquire franchisee and competitor businesses totaling $42.4 million and $39.4 million for the nine months ended January 31, 2019 and 2018, respectively.
FINANCING RESOURCES – We had an outstanding balance of $385.0 million as of January 31, 2019 on our 2018 CLOC, and we may borrow up to the full capacity of $2.0 billion. See Item 1, note 6 to the consolidated financial statements.

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The following table provides ratings for debt issued by Block Financial as of January 31, 2019 and April 30, 2018:
As of
 
January 31, 2019
 
April 30, 2018
 
 
Short-term
 
Long-term
 
Outlook
 
Short-term
 
Long-term
 
Outlook
Moody's
 
P-3
 
Baa3
 
Negative
 
P-3
 
Baa3
 
Stable
S&P
 
A-2
 
BBB
 
Stable
 
A-2
 
BBB
 
Stable
Other than as described above, there have been no material changes in our borrowings from those reported as of April 30, 2018 in our Annual Report on Form 10-K.
CASH AND OTHER ASSETS – As of January 31, 2019, we held cash and cash equivalents, excluding restricted amounts, of $203.2 million, including $86.5 million held by our foreign subsidiaries.
Foreign Operations. Seasonal borrowing needs of our Canadian operations are typically funded by our U.S. operations. To mitigate foreign currency exchange rate risk, we sometimes enter into foreign exchange forward contracts. There were no forward contracts outstanding as of January 31, 2019.
We do not currently intend to repatriate any non-borrowed funds held by our foreign subsidiaries.
The impact of changes in foreign exchange rates during the period on our international cash balances resulted in a decrease of $2.2 million during the nine months ended January 31, 2019 compared to an increase of $1.8 million in the prior year.
CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS – EAs are originated by Axos. We purchase a 90% participation interest, at par, in all EAs originated by Axos in accordance with our participation agreement. At January 31, 2019, the principal balance of purchased participation interests totaled $360.6 million.
As discussed further in Item 1, note 9 to the consolidated financial statements, we have provided limited guarantees under our Refund Advance Program Agreement of up to $7.5 million related to loans to clients prior to the IRS accepting electronic filing, with additional limited guarantees for the remaining loans, up to $57 million in the aggregate, which would cover certain incremental loan losses.
In October 2018, we exercised a purchase option to acquire an office building previously recorded as a capital lease.
Other than as described above, there have been no other material changes in our contractual obligations and commercial commitments from those reported as of April 30, 2018 in our Annual Report on Form 10-K.
REGULATORY ENVIRONMENT
On November 17, 2017, the Consumer Financial Protection Bureau (CFPB) published its final rule changing the regulation of certain consumer credit products, including payday loans, vehicle title loans, and high-cost installment loans (Payday Rule). Certain limited provisions of the Payday Rule became effective on January 16, 2018, but most provisions do not become effective until August 19, 2019. On November 6, 2018, a judge from the U.S. District Court for the Western District of Texas issued a stay of the August 19, 2019 compliance date until further notice from the Court. On February 6, 2019, the CFPB issued a notice of proposed rulemaking to delay the August 19, 2019 compliance date for the mandatory underwriting provisions of the Payday Rule for 15 months, until November 19, 2020. Also on February 6, 2019, the CFPB issued a separate notice of proposed rulemaking to rescind the Payday Rule’s mandatory underwriting requirements, including the ability to repay determination, for certain loans.
Given these judicial and regulatory developments, we are unsure whether, when, or in what form the Payday Rule may go into effect. The outcomes of the rulemaking process and litigation are unclear. Depending on how the Payday Rule is revised during the pending rulemaking process, the Payday Rule may have a material adverse impact on the Emerald AdvanceTM product, our business, and our consolidated financial position, results of operations, and cash flows. We will continue to analyze the potential impact on the Company as the court case and the CFPB’s pending rulemaking process progress.
There have been no other material changes in our regulatory environment from what was reported as of April 30, 2018 in our Annual Report on Form 10-K.
NON-GAAP FINANCIAL INFORMATION
Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Because these measures are not measures of financial performance under GAAP and are susceptible to varying calculations, they may not be comparable to similarly titled measures for other companies.

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We consider our non-GAAP financial measures to be performance measures and a useful metric for management and investors to evaluate and compare the ongoing operating performance of our business.
We may consider whether significant items that arise in the future should be excluded from our non-GAAP financial measures.
We measure the performance of our business using a variety of metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) from continuing operations, EBITDA margin from continuing operations, and free cash flow. We also use EBITDA from continuing operations and pretax income of continuing operations, each subject to permitted adjustments, as performance metrics in incentive compensation calculations for our employees.
The following is a reconciliation of EBITDA from continuing operations to net loss:
 
 
 
 
 
 
 
 
(in 000s)

 
 
Three months ended January 31,
 
Nine months ended January 31,
 
 
2019

 
2018

 
2019

 
2018

Net loss - as reported
 
$
(126,454
)
 
$
(245,645
)
 
$
(455,400
)
 
$
(529,778
)
Discontinued operations, net
 
6,675

 
2,720

 
15,887

 
10,723

Net loss from continuing operations - as reported
 
(119,779
)
 
(242,925
)
 
(439,513
)
 
(519,055
)
Add back:
 
 
 
 
 
 
 
 
Income taxes of continuing operations
 
(38,885
)
 
122,120

 
(149,906
)
 
(43,234
)
Interest expense of continuing operations
 
22,833

 
24,560

 
65,214

 
67,102

Depreciation and amortization of continuing operations
 
44,088

 
48,488

 
126,013

 
136,878

 
 
28,036

 
195,168

 
41,321

 
160,746

EBITDA from continuing operations
 
$
(91,743
)
 
$
(47,757
)
 
$
(398,192
)
 
$
(358,309
)
 
 
 
 
 
 
 
 
 
FORWARD-LOOKING INFORMATION
This report and other documents filed with the SEC may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as "expects," "anticipates," "intends," "plans," "believes," "commits," "seeks," "estimates," "projects," "forecasts," "targets," "would," "will," "should," "goal," "could," "may" or other similar expressions. Forward-looking statements provide management's current expectations or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, client trajectory, income, effective tax rate, earnings per share, cost savings, capital expenditures, dividends, share repurchases, liquidity, capital structure, market share, industry volumes or other financial items, descriptions of management's plans or objectives for future operations, services or products, or descriptions of assumptions underlying any of the above. All forward-looking statements speak only as of the date they are made and reflect the Company's good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law.
By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive, operational and regulatory factors, many of which are beyond the Company's control. In addition, factors that may cause the Company’s actual effective tax rate to differ from estimates include the Company’s actual results from operations compared to current estimates, future discrete items, changes in interpretations and assumptions the Company has made, and future actions of the Company. Investors should understand that it is not possible to predict or identify all such factors and, consequently, should not consider any such list to be a complete set of all potential risks or uncertainties.

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33
Table of Contents

Details about risks, uncertainties and assumptions that could affect various aspects of our business are included throughout our Annual Report on Form 10-K for the fiscal year ended April 30, 2018 and are also described from time to time in other filings with the SEC. Investors should carefully consider all of these risks, and should pay particular attention to Item 1A, "Risk Factors," and Item 7 under "Critical Accounting Policies" of our Annual Report on Form 10-K for the fiscal year ended April 30, 2018.
ITEM 3.
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
There have been no material changes in our market risks from those reported at April 30, 2018 in our Annual Report on Form 10-K.
ITEM 4.     CONTROLS AND PROCEDURES
EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES – As of the end of the period covered by this Form 10-Q, management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of the end of the period covered by this Quarterly Report on Form 10-Q.
CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING – There were no changes during the last fiscal quarter that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
PART II    OTHER INFORMATION
ITEM 1.     LEGAL PROCEEDINGS
For a description of our material pending legal proceedings, see discussion in Part I, Item 1, note 10 to the consolidated financial statements.
ITEM 1A.    RISK FACTORS
Except as described in Part I, Item 2, Regulatory Environment, there have been no material changes in our risk factors from those reported at April 30, 2018 in our Annual Report on Form 10-K.
ITEM 2.    UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
A summary of our purchases of H&R Block common stock during the third quarter of fiscal year 2019 is as follows:
(in 000s, except per share amounts)
 
 
 
Total Number of
Shares Purchased (1)

 
Average
Price Paid
per Share

 
Total Number of Shares
Purchased as Part of
Publicly Announced Plans 
or Programs (2)

 
Maximum Dollar Value of
Shares that May Yet Be
Purchased Under the Plans 
or Programs (2)

November 1 - November 30
 
—

 
$
—

 
—

 
$
1,086,148

December 1 - December 31
 
—

 
$
—

 
—

 
$
1,086,148

January 1 - January 31
 
527

 
$
23.42

 
525

 
$
1,073,854

 
 
527

 
$
23.42

 
525

 
 
 
 
 
 
 
 
 
 
 
(1) 
We purchased approximately 2 thousand shares in connection with funding employee income tax withholding obligations arising upon the lapse of restrictions on restricted shares and restricted share units.
(2) 
In September 2015, we announced that our Board of Directors approved a $3.5 billion share repurchase program, effective through June 2019.
ITEM 3.    DEFAULTS UPON SENIOR SECURITIES
None.
ITEM 4.    MINE SAFETY DISCLOSURES
Not applicable.

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Table of Contents

ITEM 5.    OTHER INFORMATION
None.
ITEM 6.     EXHIBITS
The following exhibits are numbered in accordance with the Exhibit Table of Item 601 of Regulation S-K:

31.1
31.2
32.1
32.2
101.INS
XBRL Instance Document
101.SCH
XBRL Taxonomy Extension Schema
101.CAL
XBRL Extension Calculation Linkbase
101.LAB
XBRL Taxonomy Extension Label Linkbase
101.PRE
XBRL Taxonomy Extension Presentation Linkbase
101.DEF
XBRL Taxonomy Extension Definition Linkbase

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35
Table of Contents

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
H&R BLOCK, INC.
 
/s/ Jeffrey J. Jones II
Jeffrey J. Jones II
President and Chief Executive Officer
March 8, 2019
 
/s/ Tony G. Bowen
Tony G. Bowen
Chief Financial Officer
March 8, 2019
 
/s/ Kellie J. Logerwell
Kellie J. Logerwell
Chief Accounting Officer
March 8, 2019

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Q3 FY2019 Form 10-Q | H&R Block, Inc.