TaskUs, Inc. - Quarter Report: 2021 September (Form 10-Q)

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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_______________________

FORM 10-Q

_______________________

(Mark One)


x			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2021


o			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from_____________to______________

Commission File Number: 001-40482

_______________________

TaskUs, Inc.

(Exact name of registrant as specified in its charter)

_______________________


Delaware			83-1586636
State or other jurisdiction of incorporation or organization			I.R.S. Employer Identification No.

1650 Independence Drive, Suite 100 New Braunfels, Texas			78132
Address of principal executive offices			Zip Code

(888) 400-8275

Registrant’s telephone number, including area code

N/A

Former name, former address and former fiscal year, if changed since last report

_______________________

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading symbol(s)

Name of each exchange on which registered

Class A Common Stock, par value $0.01 per share

TASK

The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes x No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

Accelerated filer

Non-accelerated filer

Smaller reporting company

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No x

As of November 8, 2021, the number of shares outstanding of the registrant’s common stock was as follows: Class A common stock, par value $0.01 per share: 27,257,480; Class B common stock, par value $0.01 per share: 70,032,694.

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TASKUS, INC.

QUARTERLY REPORT ON FORM 10-Q

FOR THE QUARTERLY PERIOD ENDED SEPTEMBER 30, 2021

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		Page No.

	CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS	1

	WEBSITE AND SOCIAL MEDIA DISCLOSURE	2

PART I.	FINANCIAL INFORMATION	3

Item 1.	Financial Statements (Unaudited)	3

	Unaudited Condensed Consolidated Balance Sheets	3

	Unaudited Condensed Consolidated Statements of Operations	4

	Unaudited Condensed Consolidated Statements of Comprehensive Income (Loss)	5

	Unaudited Condensed Consolidated Statements of Shareholders’ Equity	6

	Unaudited Condensed Consolidated Statements of Cash Flows	7

	Notes to Unaudited Condensed Consolidated Financial Statements	8

Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	17

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	31

Item 4.	Controls and Procedures	32

PART II.	OTHER INFORMATION	33

Item 1.	Legal Proceedings	33

Item 1A.	Risk Factors	33

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	33

Item 3.	Defaults Upon Senior Securities	33

Item 4.	Mine Safety Disclosures	33

Item 5.	Other Information	33

Item 6.	Exhibits	34

Signatures		35

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CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q (this “Quarterly Report”) contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), which involve certain known and unknown risks and uncertainties. Forward-looking statements include all statements that are not historical facts. In some cases, you can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,” “anticipates” or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. Our actual results or outcomes may differ materially from those anticipated. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date the statement was made. We assume no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

Our actual results may differ significantly from any results expressed or implied by any forward-looking statements. A summary of the principal risk factors that might cause our actual results to differ from our forward-looking statements is set forth below. The following is only a summary of the principal risks that may materially adversely affect our business, financial condition and results of operations. This summary should be read in conjunction with the more complete discussion of the risk factors we face, which are set forth under “Risk Factors” in our prospectus dated October 20, 2021 (the "prospectus"), as filed with the Securities and Exchange Commission (the “SEC”) on October 22, 2021 pursuant to Rule 424(b)(4) under the Securities Act, and in this Quarterly Report, as such risk factors may be updated from time to time in our periodic filings with the SEC, which are accessible on the SEC’s website at www.sec.gov. Such risks and uncertainties include, but are not limited to, the following:

•our business is dependent on key clients, and the loss of a key client could have an adverse effect on our business and results of operations;

•a loss of business or non-payment from significant clients could materially affect our results of operations;

•we may fail to cost-effectively acquire new, high-growth clients, which would adversely affect our business, financial condition and results of operations;

•if we provide inadequate service or cause disruptions in our clients’ businesses or fail to comply with the quality standards required by our clients under our agreements, it could result in significant costs to us, the loss of our clients and damage to our corporate reputation;

•unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents, whether inadvertent or purposeful, including as the result of a cyber-attack, could result in liability and harm our reputation, each of which could adversely affect our business, financial condition, results of operations and prospects;

•because content moderation is a large portion of our business we may be subject to negative publicity or liability or face difficulties retaining and recruiting employees, any of which could have an adverse effect on our reputation, business, financial condition and results of operations;

•our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees could result in loss of trust from our clients and negative publicity, which would have an adverse effect on our business and results of operations;

•global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate most of our revenue, could adversely affect our business, results of operations, financial condition and prospects;

•our business is heavily dependent upon our international operations, particularly in the Philippines and India, and any disruption to those operations would adversely affect us;

•our business is subject to a variety of U.S. and international laws and regulations, including those regarding privacy and data security, and we or our clients may be subject to regulations related to the handling and transfer of certain types of sensitive and confidential information; any failure to comply with applicable privacy and data security laws and regulations could harm our business, results of operations and financial condition;

•our business depends in part on our capacity to invest in technology as it develops, and substantial increases in the costs of technology and telecommunications services or our inability to attract and retain the necessary

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technologists could have a material adverse effect on our business, financial condition, results of operations and prospects;

•our results of operations and ability to grow could be materially affected if we cannot adapt our services and solutions to changes in technology and client expectations;

•fluctuations against the U.S. dollar in the local currencies in the countries in which we operate could have a material effect on our results of operations;

•our business depends on a strong brand and corporate reputation, and if we are not able to maintain and enhance our brand, our ability to expand our client base will be impaired and our business and operating results will be adversely affected;

•competitive pricing pressure may reduce our revenue or gross profits and adversely affect our financial results;

•the success of our business depends on our senior management and key employees;

•our management team has limited experience managing a public company;

•the ongoing COVID-19 pandemic, including the resulting global economic uncertainty and measures taken in response to the pandemic, has adversely impacted our business, financial condition and results of operations, and may continue to do so;

•affiliates of The Blackstone Group Inc. and our Co-Founders Bryce Maddock and Jaspar Weir control us and their interests may conflict with ours or yours in the future; and

•the dual class structure of our common stock has the effect of concentrating voting control with those stockholders who held our common stock prior to the completion of our initial public offering, and it may depress the trading price of our Class A common stock.

We urge you to carefully consider the foregoing summary together with the risks discussed under “Risk Factors” in the prospectus and in Part I, Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations in this Quarterly Report.

WEBSITE AND SOCIAL MEDIA DISCLOSURE

We use our website and our social media outlets, such as Facebook, Instagram, Youtube, LinkedIn, and Twitter as channels of distribution of Company information. The information we post through these channels may be deemed material. Financial and other important information regarding the Company is routinely posted on and accessible through the Company’s website at ir.taskus.com, its Facebook page at facebook.com/TaskUs/, its Instagram page at instagram.com/taskus/, its LinkedIn page at linkedin.com/company/taskus/, its YouTube account at youtube.com/c/Taskus/, and its Twitter account at twitter.com/taskus. Accordingly, investors should monitor these channels, in addition to following our press releases, SEC filings and public conference calls and webcasts. In addition, you may automatically receive email alerts and other information about the Company when you enroll your email address by visiting the “Email Alerts” section at of our investor relations website at ir.taskus.com. The contents of our website and social media channels are not, however, a part of this Quarterly Report.

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PART I — FINANCIAL INFORMATION

Item 1. Financial Statements

TASKUS, INC.

Unaudited Condensed Consolidated Balance Sheets

(in thousands, except share data)


Assets	September 30, 2021		December 31, 2020
Current assets:
Cash	$	61,330	$	107,728
Accounts receivable, net of allowance for doubtful accounts of $2,931 and $2,294, respectively	157,605		87,782
Other receivables	691		105
Prepaid expenses	8,654		13,032
Income tax receivable	2,232		1,606
Other current assets	2,729		1,051
Total current assets	233,241		211,304
Noncurrent assets:
Property and equipment, net	72,143		56,957
Deferred tax assets	539		585
Intangibles	226,160		240,295
Goodwill	195,735		195,735
Other noncurrent assets	3,714		2,630
Total noncurrent assets	498,291		496,202
Total assets	$	731,532	$	707,506
Liabilities and Shareholders’ Equity
Liabilities:
Current liabilities:
Accounts payable and accrued liabilities	$	44,767	$	41,935
Accrued payroll and employee-related liabilities	43,920		21,994
Current portion of debt	49,822		45,984
Current portion of income tax payable	2,152		—
Deferred revenue	6,847		4,711
Deferred rent	394		218
Total current liabilities	147,902		114,842
Noncurrent liabilities:
Income tax payable	2,988		2,988
Long-term debt	191,039		198,768

Deferred rent	2,735		2,194
Accrued payroll and employee-related liabilities	2,640		2,641
Deferred tax liabilities	41,244		50,936
Total noncurrent liabilities	240,646		257,527
Total liabilities	388,548		372,369
Commitments and Contingencies (See Note 8)
Shareholders’ equity:
Class A Common stock, $0.01 par value. Authorized 2,500,000,000; 15,180,000 and no shares issued and outstanding as of September 30, 2021 and December 31, 2020, respectively	152		—
Class B Convertible Common stock, $0.01 par value. Authorized 250,000,000; 82,110,174 and 91,737,020 shares issued and outstanding as of September 30, 2021 and December 31, 2020, respectively	821		917
Additional paid-in capital	539,060		398,202
Accumulated deficit	(195,198)		(67,398)
Accumulated other comprehensive income (loss)	(1,851)		3,416
Total shareholders’ equity	342,984		335,137
Total liabilities and shareholders’ equity	$	731,532	$	707,506

See accompanying notes to unaudited condensed consolidated financial statements.

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TASKUS, INC.

Unaudited Condensed Consolidated Statements of Operations

(in thousands, except share and per share data)


	Three months ended September 30,				Nine months ended September 30,
	2021		2020		2021		2020
Service revenue	$	201,053	$	122,425	$	533,946	$	339,254
Operating expenses:
Cost of services	112,423		65,378		304,251		191,296
Selling, general, and administrative expense	60,342		32,190		269,650		83,630
Depreciation	7,422		3,696		20,354		14,225
Amortization of intangible assets	4,711		4,711		14,135		14,135
Loss on disposal of assets	26		155		54		150
Contingent consideration	—		—		—		3,570
Total operating expenses	184,924		106,130		608,444		307,006
Operating income (loss)	16,129		16,295		(74,498)		32,248
Other expense	1,204		628		299		888
Financing expenses	1,633		1,647		4,808		5,849
Income (loss) before income taxes	13,292		14,020		(79,605)		25,511
Provision for (benefit from) income taxes	1,656		2,564		(1,805)		4,532
Net income (loss)	$	11,636	$	11,456	$	(77,800)	$	20,979
Net income (loss) per common share:
Basic	$	0.12	$	0.12	$	(0.83)	$	0.23
Diluted	$	0.11	$	0.12	$	(0.83)	$	0.23
Weighted-average number of common shares outstanding:
Basic	97,290,174		91,737,020		93,994,896		91,737,020
Diluted	109,426,011		91,737,020		93,994,896		91,737,020

See accompanying notes to unaudited condensed consolidated financial statements.

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TASKUS, INC.

Unaudited Condensed Consolidated Statements of Comprehensive Income (Loss)

(in thousands)


	Three months ended September 30,				Nine months ended September 30,
	2021		2020		2021		2020
Net income (loss)	$	11,636	$	11,456	$	(77,800)	$	20,979
Retirement benefit reserves	37		4		29		6
Foreign currency translation adjustments	(3,957)		1,695		(5,296)		2,702
Comprehensive income (loss)	$	7,716	$	13,155	$	(83,067)	$	23,687

See accompanying notes to unaudited condensed consolidated financial statements.

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TASKUS, INC.

Unaudited Condensed Consolidated Statements of Shareholders’ Equity

(in thousands, except share data)


	Capital stock and additional paid-in capital								Accumulated deficit		Accumulated other comprehensive income		Total shareholders’ equity
	Class A Common stock			Class B Common stock			Additional paid-in capital
	Shares	Amount		Shares	Amount
Balance as of December 31, 2019	—	$	—	91,737,020	$	917	$	398,202	$	(101,931)	$	312	$	297,500
Net income	—	—		—	—		—		1,515		—		1,515
Other comprehensive loss	—	—		—	—		—		—		(224)		(224)
Balance as of March 31, 2020	—	$	—	91,737,020	$	917	$	398,202	$	(100,416)	$	88	$	298,791
Net income	—	—		—	—		—		8,008		—		8,008
Other comprehensive income	—	—		—	—		—		—		1,233		1,233
Balance as of June 30, 2020	—	$	—	91,737,020	$	917	$	398,202	$	(92,408)	$	1,321	$	308,032
Net income	—	—		—	—		—		11,456		—		11,456
Other comprehensive income	—	—		—	—		—		—		1,699		1,699
Balance as of September 30, 2020	—	$	—	91,737,020	$	917	$	398,202	$	(80,952)	$	3,020	$	321,187


	Capital stock and additional paid-in capital								Accumulated deficit		Accumulated other comprehensive income (loss)		Total shareholders’ equity
	Class A Common stock			Class B Common stock			Additional paid-in capital
	Shares	Amount		Shares	Amount
Balance as of December 31, 2020	—	$	—	91,737,020	$	917	$	398,202	$	(67,398)	$	3,416	$	335,137
Net income	—	—		—	—		—		16,507		—		16,507
Other comprehensive loss	—	—		—	—		—		—		(855)		(855)
Balance as of March 31, 2021	—	$	—	91,737,020	$	917	$	398,202	$	(50,891)	$	2,561	$	350,789
Issuance on Class A Common stock in the initial public offering primary offering, net of underwriters’ fees and offering costs	5,553,154	56		—	—		115,844		—		—		115,900
Conversion of Class B Common stock	9,626,846	96		(9,626,846)	(96)		—		—		—		—
Stock-based compensation expense	—	—		—	—		5,771		—		—		5,771
Distribution of dividends ($0.55 per share)	—	—		—	—		—		(50,000)		—		(50,000)
Net loss	—	—		—	—		—		(105,943)		—		(105,943)
Other comprehensive loss	—	—		—	—		—		—		(492)		(492)
Balance as of June 30, 2021	15,180,000	$	152	82,110,174	$	821	$	519,817	$	(206,834)	$	2,069	$	316,025
Stock-based compensation expense	—	—		—	—		19,243		—		—		19,243
Net income	—	—		—	—		—		11,636		—		11,636
Other comprehensive loss	—	—		—	—		—		—		(3,920)		(3,920)
Balance as of September 30, 2021	15,180,000	$	152	82,110,174	$	821	$	539,060	$	(195,198)	$	(1,851)	$	342,984

See accompanying notes to unaudited condensed consolidated financial statements.

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TASKUS, INC.

Unaudited Condensed Consolidated Statements of Cash Flows

(in thousands)


	Nine months ended September 30,
	2021		2020
Cash flows from operating activities:
Net income (loss)	$	(77,800)	$	20,979
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:
Depreciation	20,354		14,220
Amortization of intangibles	14,135		14,135
Amortization of debt financing fees	387		343
Loss on disposal of assets	54		150
Provision for losses on accounts receivable	705		2,229
Unrealized foreign exchange losses on forward contracts	5,831		1,339
Deferred taxes	(9,692)		(2,876)
Stock-based compensation expense	25,014		—
Changes in operating assets and liabilities:
Accounts receivable	(70,560)		(25,445)
Other receivables, prepaid expenses, and other current assets	(4,753)		(10)
Other noncurrent assets	(1,211)		(397)
Accounts payable and accrued liabilities	4,793		9,326
Accrued payroll and employee-related liabilities	24,524		12,788
Income tax payable	1,820		(3,343)
Deferred revenue	2,139		1,722
Deferred rent	834		469
Net cash provided by (used in) operating activities	(63,426)		45,629
Cash flows from investing activities:
Purchase of property and equipment	(38,603)		(21,886)
Net cash used in investing activities	(38,603)		(21,886)
Cash flows from financing activities:
Proceeds from borrowing, Revolving credit facility	—		39,878
Payments on long-term debt	(3,938)		(1,575)
Payments for debt financing fees	(340)		—
Proceeds from issuance of common stock, net of underwriters’ fees	120,698		—
Payments for offering costs	(4,327)		—
Distribution of dividends	(50,000)		—
Net cash provided by financing activities	62,093		38,303
Increase (decrease) in cash and cash equivalents	(39,936)		62,046
Effect of exchange rate changes on cash	(6,462)		2,720
Cash and cash equivalents at beginning of period	107,728		37,541
Cash and cash equivalents at end of period	$	61,330	$	102,307

See accompanying notes to unaudited condensed consolidated financial statements.

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TASKUS, INC.

Notes to Unaudited Condensed Consolidated

Financial Statements

1. Description of Business and Organization

TaskUs, Inc. (formerly known as TU TopCo, Inc.) (“TaskUs” and, together with its subsidiaries, the “Company,” “we,” “us” or “our”) was formed by investment funds affiliated with Blackstone Inc. (“Blackstone”) as a vehicle for the acquisition of TaskUs Holdings, Inc. (formerly known as TaskUs, Inc.) (“TaskUs Holdings”) on October 1, 2018 (the “Blackstone Acquisition”). Prior to the Blackstone Acquisition, TaskUs had no operations and TaskUs Holdings operated as a standalone entity.

In connection with the Company’s June 2021 initial public offering (“IPO”), on June 10, 2021, the Company amended and restated its certificate of incorporation to effect a ten-for-one forward stock split of its outstanding common stock and authorized two classes of ownership interests. See Note 11, “Shareholders’ Equity” for additional information.

We are a digital outsourcer focused on serving high-growth technology companies to represent, protect and grow their brands. Our global, omni-channel delivery model is focused on Digital Customer Experience, Content Security and artificial intelligence (“AI”) Operations. We have designed our platform to enable us to rapidly scale and benefit from our clients’ growth. Through our agile and responsive operational model, we deliver services from multiple delivery sites that span globally from the United States, Philippines, and other parts of the world.

The Company’s major service offerings are described in more detail below:

•Digital Customer Experience: Principally consists of omni-channel customer care services primarily delivered through digital (non-voice) channels.

•Content Security: Principally consists of review and disposition of user and advertiser generated content for purposes which include removal or labeling of policy violating, offensive or misleading content.

•AI Operations: Principally consists of data labeling, annotation and transcription services performed for the purpose of training and tuning AI algorithms through the process of machine learning.

2. Summary of Significant Accounting Policies

(a) Basis of Presentation

The accounting and reporting policies of the Company are in accordance with accounting principles generally accepted in the United States of America (“US GAAP”). Our prospectus dated October 20, 2021 (the "prospectus"), as filed with the Securities and Exchange Commission (the “SEC”) on October 22, 2021, includes a discussion of the significant accounting policies used in the preparation of our consolidated financial statements. There were no material changes to our significant accounting policies during the nine months ended September 30, 2021.

These unaudited condensed consolidated financial statements and accompanying notes have been prepared in accordance with US GAAP for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by US GAAP for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and notes thereto for the year ended December 31, 2020 included in our prospectus. In the opinion of the Company, the accompanying unaudited condensed consolidated financial statements contain all adjustments, consisting of only normal recurring adjustments, necessary for a fair statement of its financial position as of September 30, 2021 and its results of operations, comprehensive income (loss) and shareholders’ equity for the three and nine months ended September 30, 2021 and 2020, and cash flows for the nine months ended September 30, 2021 and 2020. The condensed consolidated balance sheet as of December 31, 2020, was derived from audited annual financial statements but does not contain all of the footnote disclosures from the annual financial statements.

The accompanying financial statements and related notes to the financial statements give retroactive effect to the stock split for all periods presented. See Note 11, “Shareholders’ Equity” for additional information.

(b) Use of Estimates

The preparation of consolidated financial statements in conformity with US GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates. Significant items subject to such estimates and assumptions include the determination of useful lives and impairment of fixed assets; allowances for doubtful accounts and other

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receivables; the valuation of deferred tax assets; valuation of forward contracts receivable; valuation of stock-based compensation; valuation and impairment of intangibles and goodwill and reserves for income tax uncertainties and other contingencies. As of September 30, 2021, the impact of the novel coronavirus (“COVID-19”) pandemic, including as a result of new strains and variants of the virus and uncertainty of acceptance of vaccines and their effectiveness, continues to unfold. As a result, many of our estimates and assumptions required increased judgement and carry a higher degree of variability and volatility. We continue to closely monitor the outbreak and the impact on our operations and liquidity. As events continue to evolve and additional information becomes available, our estimates may change materially in the future.

The accompanying consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. The Company has no involvement with variable interest entities.

(d) Concentration Risk

Most of the Company’s customers are located in the United States. Customers outside of the United States are concentrated in Europe and Canada.

For the three and nine months ended September 30, 2021 and 2020, the following customers represented greater than 10% of the Company’s service revenue:


Customer	Service revenue percentage
	Three months ended September 30,				Nine months ended September 30,
	2021		2020		2021		2020
A	27	%	33	%	27	%	33	%
B	11	%	11	%	11	%	13	%

As of September 30, 2021 and December 31, 2020, the following customers represented greater than 10% of the Company’s accounts receivable:


	Accounts receivable percentage
Customer	September 30, 2021		December 31, 2020
A	26	%	22	%
B	13	%	16	%

The Company’s principal operations, including the majority of its employees and the fixed assets owned by its wholly owned subsidiaries, are located in the Philippines.

(e) Recent Accounting Pronouncements

The Company currently qualifies as an “emerging growth company” under the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Accordingly, the Company is provided the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging growth companies or (ii) within the same time periods as private companies. The Company has elected to adopt new or revised accounting guidance within the same time period as private companies.

Recently adopted accounting pronouncements

In December 2019, the Financial Accounting Standards Board (the “FASB”) issued Accounting Standards Update (“ASU”) 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”). ASU 2019-12 was issued as a means to reduce the complexity of accounting for income taxes for those entities that fall within the scope of the accounting standard. The guidance is to be applied using a prospective method, excluding amendments related to franchise taxes, which should be applied on either a retrospective basis for all periods presented or a modified retrospective basis through a cumulative-effect adjustment to retained earnings as of the beginning of the fiscal year of adoption. ASU 2019-12 is effective for fiscal years beginning after December 15, 2020, with early adoption permitted. The Company adopted this standard in the first quarter of 2021; the adoption did not have a material impact on its consolidated financial statements.

Recently issued accounting pronouncements

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842), which supersedes FASB Accounting Standards Codification ("ASC"), Leases (Topic 840). The standard is intended to increase the transparency and comparability among organizations by recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements. In June 2020, the FASB postponed the effective date for ASC 842 for private companies. This ASU will be

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effective for the Company beginning in fiscal year 2022, with early adoption permitted. The Company is currently evaluating the impact of adopting ASU 2016-02 on the Company’s consolidated financial statements.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. The revised standard relates to measurement of credit losses on financial instruments, and requires financial assets measured at amortized cost to be presented at the net amount expected to be collected. The guidance replaces the incurred loss model with an expected loss model referred to as current expected credit loss ("CECL"). The CECL model requires us to measure lifetime expected credit losses for financial instruments held at the reporting date using historical experience, current conditions and reasonable supportable forecasts. The guidance expands the disclosure requirements regarding an entity’s assumptions, models, and methods for estimating credit losses and requires new disclosures of the amortized cost balance for each class of financial asset by credit quality indicator, disaggregated by the year of origination. This ASU will be effective for the Company beginning in fiscal year 2023 with early adoption permitted. The Company is currently evaluating the impact of adopting ASU 2016-13 on the Company’s consolidated financial statements.

In August 2018, The FASB issued ASU 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40). The standard aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. The amendments in this ASU require (i) costs for implementation activities to be capitalized in the statement of financial position in the same line item that a prepayment for the fees of the associated hosting arrangement would be presented, (ii) expense related to the capitalized implementation costs be presented in the same line item in the statement of income as the fees associated with the hosting element (service) of the arrangement and (iii) payments for capitalized implementation costs be presented in the statement of cash flows in the same manner as payments made for fees associated with the hosting element. The guidance should be applied either retrospectively or prospectively to all implementation costs incurred after the date of adoption. The Company intends to adopt this standard, on a prospective basis, for the fiscal year ending December 31, 2021 and interim periods during the fiscal year ending December 31, 2022. The Company is currently evaluating the impact of adopting ASU 2018-15 on the Company's consolidated financial statements.

3. Revenue

Disaggregation of Revenue

Our revenues are derived from contracts with customers related to business outsourcing services that we provide. The following table presents the breakdown of the Company’s revenues by service offering:


	Three months ended September 30,				Nine months ended September 30,
(in thousands)	2021		2020		2021		2020
Digital Customer Experience	$	125,310	$	76,255	$	338,587	$	212,817
Content Security	45,376		33,787		124,498		91,401
AI Operations	30,367		12,383		70,861		35,036
Service revenue	$	201,053	$	122,425	$	533,946	$	339,254

The majority of the Company’s revenues are derived from contracts with customers who are located in the United States. However, we deliver our services from geographies outside of the United States. The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:


	Three months ended September 30,				Nine months ended September 30,
(in thousands)	2021		2020		2021		2020
Philippines	$	103,837	$	69,369	$	284,096	$	188,085
United States	65,866		42,761		175,553		126,835
Rest of World	31,350		10,295		74,297		24,334
Service revenue	$	201,053	$	122,425	$	533,946	$	339,254

Contract Balances

Accounts receivable, net of allowance for doubtful accounts includes $67.6 million and $47.4 million of unbilled revenues as of September 30, 2021 and December 31, 2020, respectively.

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4. Forward Contracts

The Company transacts business in various foreign currencies and has international sales and expenses denominated in foreign currencies, subjecting the Company to foreign currency exchange rate risk. During 2021 and 2020, the Company entered into foreign currency exchange rate forward contracts, with a commercial bank as the counterparty, with maturities of generally 12 months or less, to reduce the volatility of cash flows primarily related to forecasted costs denominated in Philippine pesos. In addition, the Company utilizes foreign currency exchange rate contracts to mitigate foreign currency exchange rate risk associated with foreign currency-denominated assets and liabilities, primarily intercompany balances. The Company does not use foreign currency exchange rate contracts for trading purposes. The exchange rate forward contracts entered into by the Company are not designated as hedging instruments. Any gains or losses resulting from changes in the fair value of these contracts are recognized in other expense in the consolidated statements of operations.

For the three months ended September 30, 2021 and 2020, the Company settled forward contracts with total notional amounts of approximately $31.8 million and $26.0 million, respectively, and for the nine months ended September 30, 2021 and 2020, the Company settled forward contracts with total notional amounts of approximately $77.4 million and $62.0 million, respectively. For the three months ended September 30, 2021 and 2020, realized losses (gains) of approximately $0.7 million and $(1.9) million, respectively, resulting from the settlement of forward contracts were included within other expense. For the nine months ended September 30, 2021 and 2020, realized gains of approximately $0.6 million and $3.5 million, respectively, resulting from the settlement of forward contracts were included within other expense.

As of September 30, 2021 and December 31, 2020, the Company had outstanding forward contracts with notional amounts of approximately $116.6 million and $109.2 million, respectively. The forward contract receivable (payable) resulting from changes in fair value was recorded under prepaid expenses (accounts payable and accrued liabilities). For the three months ended September 30, 2021 and 2020, the unrealized losses on the forward contracts of $4.1 million and $1.2 million, respectively, were included within other expense. For the nine months ended September 30, 2021 and 2020, the unrealized losses on the forward contracts of $5.8 million and $1.3 million, respectively, were included within other expense.

By entering into derivative contracts, the Company is exposed to counterparty credit risk, or the failure of the counterparty to perform under the terms of the derivative contract. For the periods presented, the non-performance risk of the Company and the counterparties did not have a material impact on the fair value of the derivative instruments.

The Company has implemented the fair value accounting standard for those assets and liabilities that are re-measured and reported at fair value at each reporting period. This standard establishes a single authoritative definition of fair value, sets out a framework for measuring fair value based on inputs used, and requires additional disclosures about fair value measurements. This standard applies to fair value measurements already required or permitted by existing standards.

In general, fair values determined by Level 1 inputs utilize quoted prices (unadjusted) in active markets for identical assets. Fair values determined by Level 2 inputs utilize data points that are observable such as quoted prices, interest rates and yield curves. Fair values determined by Level 3 inputs are unobservable data points for the asset and include situations where there is little, if any, market activity for the asset.

The following table presents information about the Company’s assets and liabilities that are measured at fair value on a recurring basis at September 30, 2021 and December 31, 2020 and indicates the fair value hierarchy of the valuation techniques utilized to determine such fair value:


	Fair value measurements using
(in thousands)	September 30, 2021		Level 1 inputs		Level 2 inputs		Level 3 inputs

Forward contracts payable	$	4,051	$	—	$	4,051	$	—


	Fair value measurements using
(in thousands)	December 31, 2020		Level 1 inputs		Level 2 inputs		Level 3 inputs
Forward contracts receivable	$	1,780	$	—	$	1,780	$	—

The Company’s derivatives are carried at fair value using various pricing models that incorporate observable market inputs, such as interest rate yield curves and currency rates, which are Level 2 inputs. Derivative valuations incorporate credit risk adjustments that are necessary to reflect the probability of default by the counterparty or by the Company.

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5. Property and Equipment, net

The components of property and equipment, net as of September 30, 2021 and December 31, 2020 were as follows:


(in thousands)	September 30, 2021		December 31, 2020
Leasehold improvements	$	32,902	$	31,654
Technology and computers	68,589		47,572
Furniture and fixtures	4,000		4,203
Construction in process	14,480		5,194
Other property and equipment	7,059		5,995
Property and equipment, gross	127,030		94,618
Accumulated depreciation	(54,887)		(37,661)
Property and equipment, net	$	72,143	$	56,957

The Company’s principal operations are in the Philippines where the majority of property and equipment resides under its wholly owned subsidiaries. The table below presents the Company’s total property and equipment by geographic location as of September 30, 2021 and December 31, 2020:


(in thousands)	September 30, 2021		December 31, 2020
Philippines	$	44,432	$	37,823
United States	11,077		8,983
Rest of World	16,634		10,151
Property and equipment, net	$	72,143	$	56,957

6. Goodwill and Intangibles

The carrying amount of goodwill as of September 30, 2021 and December 31, 2020 was $195.7 million.

The components of intangible assets as of September 30, 2021 and December 31, 2020 were as follows:


		September 30, 2021						December 31, 2020
(in thousands)	Life (Years)	Intangibles, Gross		Accumulated Amortization		Intangibles, Net		Intangibles, Gross		Accumulated Amortization		Intangibles, Net
Customer relationships	15	$	240,800	$	(48,161)	$	192,639	$	240,800	$	(36,121)	$	204,679
Trade name	15	41,900		(8,379)		33,521		41,900		(6,284)		35,616
Total		$	282,700	$	(56,540)	$	226,160	$	282,700	$	(42,405)	$	240,295

7. Long-Term Debt

The balances of current and non-current portions of debt consist of the following as of September 30, 2021:


(in thousands)	Current		Noncurrent		Total
Term Loan	$	10,500	$	192,150	$	202,650
Revolver	39,878		—		39,878
Less: Debt financing fees	(556)		(1,111)		(1,667)
Total	$	49,822	$	191,039	$	240,861

2019 Credit Agreement

On September 25, 2019, the Company entered into a credit agreement (the “2019 Credit Agreement”) that included a $210.0 million term loan (the “Term Loan Facility”) and a $40.0 million revolving credit facility (the “Revolving Credit Facility” and, together with the Term Loan Facility, the “2019 Credit Facilities”). On April 30, 2021, the Company entered into Amendment No. 1 to its 2019 Credit Agreement with the existing lenders providing for $50.0 million incremental revolving credit commitments on the same terms as our existing revolving credit facility. We accounted for this amendment as a debt modification and recorded $0.3 million of debt financing fees which will be amortized, along with previously deferred fees, over the remaining term of the Revolving Credit Facility.

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Principal payments on the Term Loan Facility are due quarterly in arrears equal to installments in an aggregate annual amount equal to (i) 1.0% per annum of the original principal amount in the first year, (ii) 2.5% per annum of the original principal amount in the second year, (iii) 5.0% per annum of the original principal amount in the third year, (iv) 7.5% per annum of the original principal amount in the fourth year and (v) 10.0% per annum of the original principal amount in the fifth year, with the remaining principal due in a lump sum at the maturity date of September 25, 2024. The interest rate in effect with respect to the Term Loan Facility as of September 30, 2021 was 2.334% per annum.

The Revolving Credit Facility provides the Company with access to a $15.0 million letter of credit facility and a $5.0 million swing line facility, each of which, to the extent used, reduces borrowing availability under the Revolving Credit Facility. The Revolving Credit Facility expires on September 25, 2024, and requires a commitment fee of 0.4% on undrawn commitments paid quarterly in arrears. As of September 30, 2021, the interest rate in effect was 2.334% on outstanding borrowings under the Revolving Credit Facility. As of September 30, 2021, we had $50.1 million of borrowing availability under the Revolving Credit Facility.

The 2019 Credit Agreement contains certain restrictive financial covenants and also limits additional borrowings, capital expenditures, and distributions. The Company was in compliance with these covenants as of September 30, 2021. Substantially all assets of the Company's direct wholly owned subsidiary TU Midco, Inc. and its material domestic subsidiaries are pledged as collateral under this agreement, subject to certain customary exceptions.

8. Commitments and Contingencies

From time to time, the Company may become subject to legal proceedings, claims, and litigation arising in the ordinary course of business. The Company is not currently a party to any material legal proceedings, nor is the Company aware of any pending or threatened litigation that would have a material adverse effect on the Company’s business, operating results, cash flows, or financial condition should such litigation be resolved unfavorably.

9. Employee Compensation

Phantom Stock Plan

On June 19, 2015, TaskUs Holdings’ board of directors officially adopted a company-wide phantom stock plan and related phantom share agreements. There were 6,514,360 outstanding phantom shares as of December 31, 2020. There were 1,399,470 phantom shares forfeited during the nine months ended September 30, 2021. Because the change in control became probable upon the IPO, the Company recognized expense in the amount of the cash settlement totaling $127.5 million recorded in selling, general, and administrative expense on the condensed consolidated statements of operations for the nine months ended September 30, 2021. As of September 30, 2021 there were no phantom shares outstanding.

2019 Stock Incentive Plan

On April 16, 2019, the Company established an equity incentive plan pursuant to which the Company has granted option awards to selected executives and other key employees (the “2019 Plan”). The stock options contain service, market and performance conditions. Stock options under this plan contingently vest over a period of two years in the event of a change in control and over a period of three years in the event of an IPO (each as defined in such plan), with the vesting period beginning on the date of the performance event so long as the holder remains employed. The amount of options eligible for vesting is contingent upon Blackstone’s return on invested capital in the Company. These options have contractual lives of 10 years. Following the IPO and establishment of the Company's 2021 Omnibus Incentive Plan (the “2021 Plan”) as further discussed below, it is not expected that any additional awards will be issued under the 2019 Plan.

At the date of the IPO, the Company concluded that the public offering represented a qualifying liquidity event that would cause the stock option’s performance condition to be probable of occurring. As such, the Company has begun to recognize compensation expense in relation to the stock options issued under the 2019 Plan.

2021 Omnibus Incentive Plan

In connection with the IPO, the Company adopted the 2021 Plan, which provides for the issuance of non-qualified stock options, incentive stock options, stock appreciation rights (“SARs”), restricted shares of Class A common stock, restricted stock units (“RSUs”), or other equity-based or cash-based awards. The Company initially granted 6,614,122 awards to its founders and reserved an additional 12,160,929 shares of Class A common stock for issuance under the 2021 Plan, subject to automatic annual evergreen increases.

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Stock Options

During the nine months ended September 30, 2021, the Company granted 2,265,146 stock options to its founders and certain officers and employees with a weighted-average grant date fair value of $9.34. The stock options are subject to service-based vesting conditions and generally vest quarterly or annually over four years and expire 10 years from the date of the grant. The grant date fair value of the stock options was estimated using the Black-Scholes option pricing method with the following assumptions:


Dividend yield (%)	0	%
Expected volatility (%)	32-35%
Risk-free interest rate (%)	0.8-1.3%
Expected term (years)	5.1-7.0

As of September 30, 2021, there were 9,744,028 stock options outstanding with a weighted-average exercise price of $10.06 per share. As of September 30, 2021, there was $22.3 million of unrecognized compensation expense related to the Company’s unvested stock options that is expected to be recognized over a weighted-average period of 2.4 years.

RSUs

During the nine months ended September 30, 2021, the Company granted 4,277,543 RSUs to its founders and certain officers and employees with a weighted-average grant date fair value of $27.23. The RSUs are typically subject to service-based vesting conditions and generally vest quarterly or annually over four years. As of September 30, 2021, there was $98.9 million of unrecognized compensation expense related to the Company’s unvested RSUs that is expected to be recognized over a weighted-average period of 2.4 years.

PSUs

During the nine months ended September 30, 2021, the Company granted 3,373,417 PSUs to its founders a certain officer with a weighted-average grant date fair value of $4.02. The majority of the PSUs vest contingently in annual installments over four years subject to continued service and the achievement of certain enterprise value compound annual growth rate ("CAGR") targets. The remaining PSUs vest contingently in four years subject to continued service and the achievement of certain market capitalization CAGR targets. The grant date fair value of the PSUs were estimated using the Monte Carlo simulation method with the following assumptions:


Dividend yield (%)	0	%
Expected volatility (%)	40	%
Risk-free interest rate (%)	0.1-0.6 %

As of September 30, 2021, there was $11.7 million of unrecognized compensation expense related to the Company’s unvested PSUs that is expected to be recognized over a weighted-average period of 2.7 years.

Stock-Based Compensation Expense

We recognize stock-based compensation expense for all awards using a graded vesting method. The following table summarizes the components of stock-based compensation expense recognized for the periods presented:


	Three months ended September 30,				Nine months ended September 30,
(in thousands)	2021		2020		2021		2020
Cost of services	$	451	$	—	$	502	$	—
Selling, general, and administrative expense	18,792		—		152,008		—
Total	$	19,243	$	—	$	152,510	$	—

10. Income Taxes

In determining its interim provision for income taxes, the Company used an estimated annual effective tax rate, which is based on expected income before taxes, statutory tax rates and tax planning opportunities available in the various jurisdictions in which the Company operates. Certain significant or unusual items are separately recognized in the period in which they occur and can be a source of variability in the effective tax rate from quarter to quarter.

The Company recorded provision for income taxes of $1.7 million and $2.6 million in the three months ended September 30, 2021 and 2020, respectively. The effective tax rate was 12.5% and 18.3% for the three months ended September 30, 2021 and 2020, respectively.

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The Company recorded provision for (benefit from) income taxes of $(1.8) million and $4.5 million in the nine months ended September 30, 2021 and 2020, respectively. The effective tax rate was 2.3% and 17.8% for the nine months ended September 30, 2021 and 2020. The difference between the effective tax rates and the 21% federal statutory rate in the nine months ended September 30, 2021 was primarily due to global intangible low-taxed income (“GILTI”) inclusion, tax benefits of income tax holidays in foreign jurisdiction, nondeductible transaction costs and nondeductible compensation of officers. The difference between the effective tax rates and the 21% federal statutory rate in the nine months ended September 30, 2020 was primarily due to GILTI inclusion, foreign-derived intangible income ("FDII") deduction and tax benefits of income tax holidays in foreign jurisdiction.

The Company is subject to income tax in the United States federal, state and various foreign jurisdictions. Federal income tax returns of the Company are subject to IRS examination for the 2017 through 2019 tax years. State income tax returns are subject to examination for the 2017 through 2019 tax years.

The Company’s practice and intention are to indefinitely reinvest the earnings of its non-U.S. subsidiaries. Determination of the amount of any unrecognized deferred income tax liability on the temporary difference is not practicable because of the complexities of the hypothetical calculation.

11. Shareholders’ Equity

Dividend Distribution

On April 9, 2021, prior to the IPO, the Company's board of directors declared a cash dividend in the aggregate amount of $50.0 million to holders of our common stock. The cash dividend was paid on April 16, 2021.

Amendment and Restatement of Certificate of Incorporation

On June 10, 2021, the Company amended and restated its certificate of incorporation to effect a ten-for-one forward stock split of its outstanding common stock and authorized three classes of ownership interests: (i) 250,000,000 shares of Preferred Stock, par value $0.01 per share; (ii) 2,500,000,000 shares of Class A common stock, par value $0.01 per share; and (iii) 250,000,000 shares of Class B common stock, par value $0.01 per share. After giving effect to the ten-for-one stock split, all outstanding shares of common stock were reclassified into an equal number of shares of Class B common stock (the “Class B Reclassification”) and the selling shareholders participated equally in the Class B Reclassification.

The rights of the holders of Class A common stock and Class B common stock are identical, except with respect to voting, transfer and conversion rights. Each share of Class A common stock is entitled to one vote per share. Each share of Class B common stock is entitled to ten votes per share and is convertible into one share of Class A common stock at any time or automatically upon certain conditions but no later than June 10, 2028 (seven years following the filing and effectiveness of the amended and restated certificate of incorporation).

Initial Public Offering

On June 15, 2021, the Company closed its IPO of 5,553,154 shares of Class A common stock (the “primary” offering) and selling stockholders sold 9,626,846 shares (the “secondary” offering), including shares sold by the selling stockholders pursuant to the underwriters’ full exercise of their option to purchase additional shares, at a public offering price of $23 per share. The Company received net proceeds of $120.7 million after deducting underwriting discounts and commissions, but before deducting offering expenses. The Company used the proceeds from the primary offering, together with cash on hand, to satisfy payments of approximately $127.5 million in respect of vested phantom shares in the third quarter of 2021.

12. Earnings (Loss) Per Share

Following the effectiveness of the amended and restated certificate of incorporation, the Class B Reclassification and the IPO, the Company has Class A common stock and Class B common stock outstanding. Because the only difference between the two classes of common stock are related to voting, transfer and conversion rights, the Company has not presented earnings per share under the two-class method, as earnings per share are the same for both Class A common stock and Class B common stock. The accompanying financial statements and related notes to the financial statements give retroactive effect to the stock split for all periods presented. See Note 11, “Shareholders’ Equity” for additional information.

The computation of basic net income (loss) per share (“EPS”) is based on the weighted-average number of shares that were outstanding during the period, including shares of common stock that are issuable at the end of the reporting period. The computation of diluted EPS is based on the number of basic weighted-average shares outstanding plus the number of common shares that would be issued assuming the exercise of all potentially dilutive common stock equivalents. Common stock equivalents consist of shares issuable upon the exercise of stock options and vesting of RSUs and PSUs.

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The following table summarizes the computation of basic and diluted EPS for the three and nine months ended September 30, 2021 and 2020:


	Three months ended September 30,				Nine months ended September 30,
(in thousands,except share and per share data)	2021		2020		2021		2020
Numerator:
Net income (loss) available to common shareholders	$	11,636	$	11,456	$	(77,800)	$	20,979
Denominator:
Weighted-average common shares outstanding – basic	97,290,174		91,737,020		93,994,896		91,737,020
Effect of dilutive securities	12,135,837		—		—		—
Weighted-average common shares outstanding – diluted	109,426,011		91,737,020		93,994,896		91,737,020
Net income (loss) per common share:
Basic	$	0.12	$	0.12	$	(0.83)	$	0.23
Diluted	$	0.11	$	0.12	$	(0.83)	$	0.23

Since the Company was in a net loss position for the nine months ended September 30, 2021, diluted EPS is equal to basic EPS for that period as the inclusion of potential common stock equivalents would have been anti-dilutive. The Company excluded 12,309 and 23,607 potential common stock equivalents from the computation of diluted EPS for the three and nine months ended September 30, 2021, respectively, because the effect would have been anti-dilutive. In addition, the Company excluded 5,578,525 potential common stock equivalents from the computation of diluted EPS for the nine months ended September 30, 2021 since the Company was in a net loss position; however, these awards would have been dilutive if the Company was in a net income position.

13. Related Party

On October 1, 2018, Bidco acquired 100% of the outstanding shares of TaskUs Holdings at a purchase price of $429.4 million (the “Transaction”). As a part of the Transaction, the Company entered into a Stock Purchase Agreement, which provides that the sellers of TaskUs Holdings are entitled to receive cash payments for certain tax benefits, if any, realized as a result of the Blackstone Acquisition that are received by the Company for a specified period after the closing date. The Company recognized expense of $3.6 million for the expected payment to the sellers during the nine months ended September 30, 2020. The Company made payment to the sellers during the nine months ended September 30, 2021.

In connection with the closing of the Blackstone Acquisition, TaskUs and TaskUs Holdings entered into a support and services agreement (the “Support and Services Agreement”) with Blackstone Capital Partners VII L.P. and Blackstone Capital Partners Asia L.P. and Blackstone Management Partners L.L.C. (“BMP”), an affiliate of Blackstone. Under the Support and Services Agreement, we reimburse BMP and its affiliates for expenses related to support services customarily provided by Blackstone’s portfolio operations group to Blackstone’s portfolio companies, as well as healthcare-related services provided by Blackstone’s Equity Healthcare group and Blackstone’s group purchasing program. The Support and Services Agreement also requires us to, among other things, make certain information available to Blackstone and to indemnify BMP and its affiliates against certain claims. During the three and nine months ended September 30, 2020, the Company made payments of $0.2 million and $0.2 million, respectively, pursuant to the Support and Services Agreement.

From time to time, the Company does business with a number of other companies affiliated with Blackstone, which cannot be presumed to be carried out at an arm’s-length basis. During the periods presented, Blackstone had an interest in Alight, Inc. (“Alight”), Custom Ink and Mphasis Limited (“Mphasis”), entities that supply TaskUs with certain consulting services and promotional items. During the three and nine months ended September 30, 2021, the Company made payments of $0.4 million and $0.9 million, respectively, to Alight. During the nine months ended September 30, 2021, the Company made payments of $0.2 million to Custom Ink. During the nine months ended September 30, 2020, the Company made payments of $0.2 million to Mphasis.

During the periods presented, Blackstone had an interest in Vivint Smart Home, Inc. (“Vivint”), North American Bancard, and Custom Ink, entities that are TaskUs customers. During the three months ended September 30, 2021, the Company received payments of $0.6 million, $0.7 million, and $0.8 million from Vivint, North American Bancard and Custom Ink, respectively. During the nine months ended September 30, 2021, the Company received payments of $1.5 million, $1.3 million, and $1.5 million from Vivint, North American Bancard and Custom Ink, respectively.

Similarly, from time to time, the Company does business with entities affiliated with members of our Board of Directors, which cannot be presumed to be carried out at an arm’s length basis. A management consulting firm affiliated with a member of our Board of Directors provides consulting services to the Company. During the three months ended September 30, 2021 and 2020, the Company incurred fees related to consulting services provided by this consulting firm of $0.1 million and

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$0.1 million, respectively. During the nine months ended September 30, 2021 and 2020, the Company incurred fees related to consulting services provided by this consulting of $0.2 million and $0.2 million, respectively.

Underwriting of IPO

Blackstone Securities Partners L.P., an affiliate of Blackstone, served as underwriter of 1,380,000 of the 15,180,000 shares of Class A common stock sold in the IPO, with underwriting discounts and commissions of $1.265 per share paid by the Company and selling stockholders.

14. Subsequent Events

On October 25, 2021, certain of the Company's stockholders completed a secondary offering of 12,077,480 shares of the Company's Class A common stock at a public offering price of $63.50 per share. All of the shares of Class A common stock were offered by existing stockholders. The Company did not sell any common stock in the offering and did not receive any proceeds from the offering. Blackstone Securities Partners L.P., an affiliate of Blackstone, served as underwriter of 1,021,942 of the 12,077,480 shares of Class A common stock sold in the offering, with underwriting discounts and commissions of $2.06375 per share paid by the selling stockholders. The underwriters have the option to purchase up to an additional 1,811,622 shares of the Company's Class A common stock from the selling stockholders at the public offering price less the underwriting discounts and commissions, within 30 days from October 20, 2021. If any shares are purchased pursuant to this option, the underwriters will severally purchase shares in approximately the same proportion as set forth in the prospectus for the secondary offering.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the unaudited condensed consolidated financial statements and related notes included in Part I, Item 1 of this Quarterly Report on Form 10-Q (this “Quarterly Report”), the financial statements and related notes included in our prospectus dated October 20, 2021 (the “prospectus”), as filed with the Securities and Exchange Commission (the “SEC”) on October 22, 2021 and the information included under “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the prospectus. In addition to historical data, the following discussion contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those discussed in our forward-looking statements as a result of various factors, including but not limited to those discussed under “Cautionary Note Regarding Forward-Looking Statements” in this Quarterly Report and under “Risk Factors” in this Quarterly Report and the prospectus.

This Quarterly Report includes certain historical consolidated financial and other data for TaskUs, Inc. (“we, ” “us,” “our” or the “Company”). The following discussion provides a narrative of our results of operations and financial condition for the three and nine months ended September 30, 2021 and 2020.

Overview

We are a digital outsourcer, focused on serving high-growth technology companies to represent, protect and grow their brands. We support some of the world’s most disruptive brands such as Zoom, Netflix, Uber, Coinbase and Oscar.

Our global, omni-channel delivery model is focused on providing our clients three key services – Digital Customer Experience, Content Security and artificial intelligence (“AI”) Operations.

We have designed our platform to enable us to rapidly scale and benefit from our clients’ growth. We believe our ability to deliver “ridiculously good” outsourcing will enable us to continue to grow our client base.

At TaskUs, culture is at the heart of everything we do. Many of the companies operating in the Digital Economy are well-known for their obsession with creating a world-class employee experience. We believe clients choose TaskUs in part because they view our company culture as aligned with their own, which enables us to act as a natural extension of their brands and gives us an advantage in the recruitment of highly engaged frontline teammates who produce better results.

Recent Financial Highlights

For the three months ended September 30, 2021, we recorded service revenue of $201.1 million, a 64.2% increase from $122.4 million for the three months ended September 30, 2020. For the nine months ended September 30, 2021, we recorded service revenue of $533.9 million, a 57.4% increase from $339.3 million for the nine months ended September 30, 2020.

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Net income for the three months ended September 30, 2021 increased to $11.6 million from $11.5 million for the three months ended September 30, 2020. This increase included non-cash stock-based compensation expense which we began recognizing upon our initial public offering ("IPO"). Adjusted Net Income for the three months ended September 30, 2021 increased 47.5% to $32.8 million from $22.2 million for the three months ended September 30, 2020. Adjusted EBITDA for the three months ended September 30, 2021 increased 59.7% to $48.1 million from $30.1 million for the three months ended September 30, 2020.

Net income (loss) for the nine months ended September 30, 2021 decreased to $(77.8) million from $21.0 million for the nine months ended September 30, 2020. This decrease included expenses related to the one-time phantom shares bonuses and non-recurring teammate bonuses associated with the IPO of $133.7 million and non-cash stock-based compensation expense which we began recognizing upon our IPO. Adjusted Net Income for the nine months ended September 30, 2021 increased 87.1% to $92.3 million from $49.3 million for the nine months ended September 30, 2020. Adjusted EBITDA for the nine months ended September 30, 2021 increased 78.2% to $131.8 million from $73.9 million for the nine months ended September 30, 2020.

The operating results in any period are not necessarily indicative of the results that may be expected for any future period.

2021 Developments

Initial Public Offering

On June 11, 2021, our Class A common stock began trading on the NASDAQ.

Upon closing the IPO on June 15, 2021, the Company issued and sold 5,553,154 shares of Class A common stock (the “primary” offering) and certain selling stockholders sold 9,626,846 shares (the “secondary” offering), including shares sold by the selling stockholders pursuant to the underwriters’ full exercise of their option to purchase additional shares, at a public offering price of $23 per share. The Company received net proceeds of $120.7 million after deducting underwriting discounts and commissions, but before deducting offering expenses. The Company used the proceeds from the issuance, together with cash on hand, to satisfy payments of approximately $127.5 million in respect of vested phantom shares.

As a result of becoming a public company, we incur additional costs related to audit, legal, and tax-related services associated with maintaining compliance with exchange listing and SEC requirements, director and officer insurance premiums and investor relations costs associated with being a public company.

Amendment and Restatement of Certificate of Incorporation

Prior to the completion of the IPO, we amended and restated our certificate of incorporation to effect a ten-for-one forward stock split of our outstanding common stock and authorized three classes of ownership interests: (i) 250,000,000 shares of Preferred Stock, par value $0.01 per share; (ii) 2,500,000,000 shares of Class A common stock, par value $0.01 per share; and (iii) 250,000,000 shares of Class B common stock, par value $0.01 per share. After giving effect to the ten-for-one stock split, all then outstanding shares of common stock were reclassified into an equal number of shares of Class B common stock (the “Class B Reclassification”).

Equity Incentive Plans

At the IPO date, we concluded that our public offering represents a qualifying liquidity event that would cause the performance conditions of stock options issued under our 2019 Stock Incentive Plan to be probable of occurring. As such, we started to recognize stock-based compensation expense in relation to the stock options issued under the 2019 Stock Incentive Plan.

In connection with the IPO, we adopted the 2021 Omnibus Incentive Plan, which became effective on the date our registration statement was declared effective. Under the 2021 Omnibus Incentive Plan, we granted time-based restricted stock units (“RSUs”), performance-based restricted stock units (“PSUs”), and time-based stock options, in each case relating to shares of our Class A common stock.

For additional information, see Note 9, “Employee Compensation” in the Notes to Unaudited Condensed Consolidated Financial Statements of this Quarterly Report.

COVID-19

During the first quarter of 2020, there was a global outbreak of COVID-19, which has spread to over 200 countries and territories, including all states in the United States. The global impact of the outbreak has been rapidly evolving and many countries have reacted by instituting quarantines and restrictions on travel, closing financial markets and/or restricting trading, and limiting operations of non-essential businesses. Such actions created disruption in global supply chains, increased rates of unemployment and adversely impacted many industries.

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The outbreak could have a continued adverse impact on economic and market conditions, and the full extent of the impact and effects of the COVID-19 pandemic will depend on future developments, including, among other factors, the duration and spread of the outbreak, including new strains and variants of the virus, and the success of vaccination programs, along with related travel advisories, quarantines and restrictions, the recovery time of the disrupted supply chains and industries, the impact of labor market interruptions, the impact of government interventions, and uncertainty with respect to the duration of the global economic slowdown. We continue to closely monitor the outbreak and the impact on our operations and liquidity. As events continue to evolve and additional information becomes available, our estimates may change materially in the future.

As a result of the unpredictable and evolving impact of the pandemic and measures being taken around the world to combat its spread, the timing and trajectory of the recovery remain unclear at this time, and the adverse impact of the pandemic on our operations could be material. See “Risk Factors—Risks Related to Our Business and Industry—The ongoing COVID-19 pandemic, including the resulting global economic uncertainty and measures taken in response to the pandemic, has adversely impacted our business, financial condition and results of operations, especially in the first half of 2020, and may continue to do so” in our prospectus.

Operational Enablement

In early March 2020, in response to the COVID-19 pandemic, we implemented a virtual operating model to protect the health and safety of our employees, and ensure continued service for our clients. As part of the transition to working virtually, we made additional investments in our employees in the form of internet and Wi-Fi connectivity to their homes as well as hotel and shuttle costs for employees who were displaced by the pandemic.

In September 2021, we announced the continuation of our company-wide work from home policy through the first quarter of 2022. However, where there have been specific client requirements to return to our facilities and, where it has been safe to do so, we have begun transitioning some of our employees back to the office. We continued to incur operational enablement costs, however, during the three and nine months ended September 30, 2021.

Revenue and Sales Generation

While we initially saw a reduction in spend from some clients, including ride sharing, live event ticketing, movie ticketing, travel and retail companies, our business performance rebounded in the second half of 2020 despite the uncertainty and initial impact of the pandemic. Our strong market position within our industry verticals as well as our operational agility enabled us to act as a key partner to clients in industry segments such as social media, e-commerce, streaming media, gaming, food delivery and FinTech, which saw an increase in demand driven by a surge in online commerce and content consumption. This trend has continued through the first nine months of 2021.

Cash and Cost Management

Throughout 2020 and the first nine months of 2021 we were able to meet our liquidity needs with cash generated from operations and we do not have significant liquidity or operational concerns. We continue to closely monitor the outbreak and the impact on our operations and liquidity.

Subsequent Events

For a description of subsequent events, see Note 14, “Subsequent Events” in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report.

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Results of Operations

Comparison of the Three Months Ended September 30, 2021 and 2020

The following tables set forth certain historical consolidated financial information for the three months ended September 30, 2021 and 2020:


	Three months ended September 30,				Period over Period Change
(in thousands, except %)	2021		2020		($)		(%)
Service revenue	$	201,053	$	122,425	$	78,628	64.2	%
Operating expenses:
Cost of services	112,423		65,378		47,045		72.0	%
Selling, general, and administrative expense	60,342		32,190		28,152		87.5	%
Depreciation	7,422		3,696		3,726		100.8	%
Amortization of intangible assets	4,711		4,711		—		—
Loss on disposal of assets	26		155		(129)		(83.2)	%

Total operating expenses	184,924		106,130		78,794		74.2	%
Operating income	16,129		16,295		(166)		(1.0)	%
Other expense	1,204		628		576		91.7	%
Financing expenses	1,633		1,647		(14)		(0.9)	%
Income before income taxes	13,292		14,020		(728)		(5.2)	%
Provision for income taxes	1,656		2,564		(908)		(35.4)	%
Net income	$	11,636	$	11,456	$	180	1.6	%

Service revenue

Service revenue for the three months ended September 30, 2021 and 2020 was $201.1 million and $122.4 million, respectively. Service revenue for the three months ended September 30, 2021 increased by $78.6 million or 64.2% when compared to the three months ended September 30, 2020.

Service revenue by service offering

The following table presents the breakdown of our service revenue by service offering for each period:


	Three months ended September 30,				Period over Period Change
(in thousands, except %)	2021		2020		($)		(%)
Digital Customer Experience	$	125,310	$	76,255	$	49,055	64.3	%
Content Security	45,376		33,787		11,589		34.3	%
AI Operations	30,367		12,383		17,984		145.2	%
Service revenue	$	201,053	$	122,425	$	78,628	64.2	%

The period over period growth in Digital Customer Experience, AI Operations and Content Security contributed 40.0%, 14.7% and 9.5%, respectively, of the total increase of 64.2% for the three months ended September 30, 2021. The 64.3% growth in Digital Customer Experience was primarily driven by an increase in volume of services to our existing customers and new customer wins. The 145.2% growth in AI Operations was driven by an increase in the volume of services to our existing customers and new customer wins. The 34.3% growth in Content Security was primarily driven by an increase in the volume of services to our existing customers.

Service revenue by delivery geography

The majority of our service revenues are derived from contracts with clients who are either located in the United States, or with clients who are located outside of the United States but whereby the contract specifies payment in United States dollars. However, we deliver our services from multiple locations around the world.

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The following table presents the breakdown of our service revenue by geographical location, based on where the services are provided, for each period:


	Three months ended September 30,				Period over Period Change
(in thousands, except %)	2021		2020		($)		(%)
Philippines	$	103,837	$	69,369	$	34,468	49.7	%
United States	65,866		42,761		23,105		54.0	%
Rest of World	31,350		10,295		21,055		204.5	%
Service revenue	$	201,053	$	122,425	$	78,628	64.2	%

Revenue generated from services provided from our delivery sites in the Philippines grew from expansion in all three of our service offerings, Digital Customer Experience, Content Security and AI Operations, which contributed 27.0%, 13.7%, and 9.0% of the total increase of 49.7% in the Philippines, respectively.

Revenue generated from services provided from our delivery sites in the United States grew primarily from expansion in two of our service offerings, Digital Customer Experience and AI Operations, which contributed 42.9% and 17.7% of the total increase of 54.0% in the United States, respectively, partially offset by a 6.6% decrease contributed by Content Security due to the shift in revenues to the Philippines and Rest of World.

Revenue generated from services provided from our delivery sites in the Rest of World grew primarily from expansion in all three of our service offerings in India and Mexico.

Operating expenses

Cost of services

Cost of services for the three months ended September 30, 2021 and 2020 was $112.4 million and $65.4 million, respectively. Cost of services for the three months ended September 30, 2021 increased by $47.0 million, or 72.0%, when compared to the three months ended September 30, 2020. The increase was primarily driven by higher personnel costs of $40.8 million, related to an increase in headcount to meet the demand in services from our customers, as well as higher facilities costs associated with site expansions to support revenue growth.

Selling, general, and administrative expense

Selling, general, and administrative expense for the three months ended September 30, 2021 and 2020 was $60.3 million and $32.2 million, respectively. Selling, general, and administrative expense for the three months ended September 30, 2021 increased by $28.2 million, or 87.5%, when compared to the three months ended September 30, 2020. The increase was primarily driven by higher personnel costs of $28.1 million due primarily to stock-based compensation expense as well as increased costs across functions in support of our growth in revenue.

Depreciation

Depreciation for the three months ended September 30, 2021 and 2020 was $7.4 million and $3.7 million, respectively. The increase in depreciation is a result of capital expenditures as well as the change in estimated useful lives of leasehold improvements in 2020.

Amortization of intangible assets

Amortization of intangible assets for the three months ended September 30, 2021 and 2020 was $4.7 million. Amortization can be attributed to the recognition of client relationship and trade name intangible assets recognized in connection with the October 2018 transaction in which we were formed by affiliates of Blackstone as a vehicle for the acquisition of TaskUs Holdings, Inc. (the “Blackstone Acquisition”) that are being amortized on a straight-line basis.

Other expense

Other expense for the three months ended September 30, 2021 and 2020 was $1.2 million and $0.6 million, respectively. Changes are driven by our exposure to foreign currency exchange risk resulting from our operations in foreign geographies, primarily the Philippines, offset by economic hedges using foreign currency exchange rate forward contracts.

Financing expenses

Financing expense for the three months ended September 30, 2021 and 2020 was $1.6 million and $1.6 million, respectively. Changes in financing expenses are primarily driven by the rate of LIBOR used to calculate the interest rate of the term loan. See “—Liquidity and Capital Resources—Indebtedness—2019 Credit Agreement” for additional discussion on term loan.

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Provision for income taxes

Provision for income taxes for the three months ended September 30, 2021 and 2020 was $1.7 million and $2.6 million, respectively. The effective tax rate for the three months ended September 30, 2021 and 2020 was 12.5% and 18.3%, respectively. There are certain items included within the provision for income taxes calculation which are directly related to the IPO and not expected to recur in future periods, including certain phantom shares bonuses and equity awards made to officers which are not deductible under Section 162(m) of the Internal Revenue Code. Additionally, there are costs related to the issuance of stock-based compensation included within the provision for income taxes calculation. If those costs directly related to the IPO and stock-based compensation are removed, the provision for income taxes would have been $6.3 million and the effective tax rate would have been 19.4% for the three months ended September 30, 2021.

The effective tax rate in the future will depend upon the proportion of income before provision for income taxes earned in the United states and in jurisdictions with a tax rate lower than the U.S. statutory rate, as well as a number of other factors, including the impact of new legislation.

Comparison of the Nine Months Ended September 30, 2021 and 2020

The following tables set forth certain historical consolidated financial information for the nine months ended September 30, 2021 and 2020:


	Nine months ended September 30,				Period over Period Change
(in thousands, except %)	2021		2020		($)		(%)
Service revenue	$	533,946	$	339,254	$	194,692	57.4	%
Operating expenses:
Cost of services	304,251		191,296		112,955		59.0	%
Selling, general, and administrative expense	269,650		83,630		186,020		222.4	%
Depreciation	20,354		14,225		6,129		43.1	%
Amortization of intangible assets	14,135		14,135		—		—
Loss on disposal of assets	54		150		(96)		(64.0)	%
Contingent consideration	—		3,570		(3,570)		(100.0)	%
Total operating expenses	608,444		307,006		301,438		98.2	%
Operating income (loss)	(74,498)		32,248		(106,746)		(331.0)	%
Other expense	299		888		(589)		(66.3)	%
Financing expenses	4,808		5,849		(1,041)		(17.8)	%
Income (loss) before income taxes	(79,605)		25,511		(105,116)		(412.0)	%
Provision for (benefit from) income taxes	(1,805)		4,532		(6,337)		(139.8)	%
Net income (loss)	$	(77,800)	$	20,979	$	(98,779)	(470.8)	%

Service revenue

Service revenue for the nine months ended September 30, 2021 and 2020 was $533.9 million and $339.3 million, respectively. Service revenue for the nine months ended September 30, 2021 increased by $194.7 million or 57.4% when compared to the nine months ended September 30, 2020.

Service revenue by service offering

The following table presents the breakdown of our service revenue by service offering for each period:


	Nine months ended September 30,				Period over Period Change
(in thousands, except %)	2021		2020		($)		(%)
Digital Customer Experience	$	338,587	$	212,817	$	125,770	59.1	%
Content Security	124,498		91,401		33,097		36.2	%
AI Operations	70,861		35,036		35,825		102.3	%
Service revenue	$	533,946	$	339,254	$	194,692	57.4	%

The year over year growth in Digital Customer Experience, AI Operations and Content Security contributed 37.0%, 10.6% and 9.8%, respectively, of the total increase of 57.4% for the nine months ended September 30, 2021. The 59.1% growth in Digital Customer Experience was primarily driven by an increase in volume of services to our existing customers and new customer wins. The 102.3% growth in AI Operations was driven by an increase in volume of services to our existing customers and new customer wins. The 36.2% growth in Content Security was primarily driven by an increase in volume of services to our existing customers.

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Service revenue by delivery geography

The following table presents the breakdown of our service revenue by geographical location, based on where the services are provided, for each period:


	Nine months ended September 30,				Period over Period Change
(in thousands, except %)	2021		2020		($)		(%)
Philippines	$	284,096	$	188,085	$	96,011	51.0	%
United States	175,553		126,835		48,718		38.4	%
Rest of World	74,297		24,334		49,963		205.3	%
Service revenue	$	533,946	$	339,254	$	194,692	57.4	%

Revenue generated from services provided from our delivery sites in the Philippines grew from expansion in all three of our service offerings, Digital Customer Experience, Content Security and AI Operations, which contributed 29.0%, 14.7%, and 7.3% of the total increase of 51.0% in the Philippines, respectively.

Revenue generated from services provided from our delivery sites in the United States grew primarily from expansion in two of our service offerings, Digital Customer Experience and AI Operations, which contributed 31.7% and 12.1% of the total increase of 38.4% in the United States, respectively, partially offset by a 5.4% decrease contributed by Content Security due to the shift in revenues to the Philippines.

Revenue generated from services provided from our delivery sites in the Rest of World grew primarily from expansion in all three of our service offerings in India and Mexico.

Operating expenses

Cost of services

Cost of services for the nine months ended September 30, 2021 and 2020 was $304.3 million and $191.3 million, respectively. Cost of services for the nine months ended September 30, 2021 increased by $113.0 million, or 59.0%, when compared to the nine months ended September 30, 2020. The increase was primarily driven by higher personnel costs of $101.3 million related to an increase in headcount to meet the demand in services from our customers. The remaining increase included site expansions to support revenue growth, as well as operational enablement costs incurred in response to the COVID pandemic.

Selling, general, and administrative expense

Selling, general, and administrative expense for the nine months ended September 30, 2021 and 2020 was $269.7 million and $83.6 million, respectively. Selling, general, and administrative expense for the nine months ended September 30, 2021 increased by $186.0 million, or 222.4%, when compared to the nine months ended September 30, 2020. The increase was primarily driven by higher personnel costs of $177.0 million due primarily to expenses related to the one-time phantom shares bonuses and non-recurring teammate bonuses associated with the IPO of $133.7 million, as well as stock-based compensation expense for equity-classified awards of $24.5 million and increased costs across functions in support of our growth in revenue. The remaining increase included higher professional fees of $7.8 million, due primarily to third parties who were engaged to assist with public offerings, investment in digital initiatives and higher insurance expense, partially offset by lease termination charges and severance incurred during the nine months ended September 30, 2020. We expect our stock-based compensation expense for equity-classified awards to increase in future periods as we recognize expense for the full periods, as well as any future grants.

Depreciation

Depreciation for the nine months ended September 30, 2021 and 2020 was $20.4 million and $14.2 million, respectively. The increase in depreciation is a result of capital expenditures for additional technology and computers in support of our company-wide work-from-home policy, as well as leasehold improvements associated with site expansions to support revenue growth.

Amortization of intangible assets

Amortization of intangible assets for the nine months ended September 30, 2021 and 2020 was $14.1 million. Amortization can be attributed to the recognition of client relationship and trade name intangible assets recognized in connection with the Blackstone Acquisition that are being amortized on a straight-line basis.

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Contingent consideration

We recognized expense related to the increase in the value of a contingent consideration liability of $3.6 million for cash payments due to the sellers in the Blackstone Acquisition as a result of tax benefits that became receivable by the Company during the nine months ended September 30, 2020. See Note 8(b), “Contingent Consideration” in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report for additional information.

Other expense

Other expense for the nine months ended September 30, 2021 and 2020 was $0.3 million and $0.9 million, respectively. Changes are driven by our exposure to foreign currency exchange risk resulting from our operations in foreign geographies, primarily the Philippines, offset by economic hedges using foreign currency exchange rate forward contracts.

Financing expenses

Financing expense for the nine months ended September 30, 2021 and 2020 was $4.8 million and $5.8 million, respectively. The decrease in financing expense is primarily driven by the decrease in the rate of LIBOR used to calculate the interest rate of the term loan. See “—Liquidity and Capital Resources—Indebtedness—2019 Credit Agreement” for additional discussion on term loan.

Provision for (benefit from) income taxes

Provision for (benefit from) income taxes for the nine months ended September 30, 2021 and 2020 was $(1.8) million and $4.5 million, respectively. Our effective tax rate for the nine months ended September 30, 2021 and 2020 was 2.3% and 17.8%, respectively. There are certain items included within the provision for (benefit from) income taxes calculation which are directly related to the IPO and not expected to recur in future periods, including certain phantom shares bonuses and equity awards made to officers which are not deductible under Section 162(m) of the Internal Revenue Code. Additionally, there are costs related to the issuance of stock-based compensation included within the provision for (benefit from) income taxes calculation. If those costs directly related to the IPO and stock-based compensation expense are removed, the provision for income taxes would have been $14.3 million and the effective tax rate would have been 19.0% for the nine months ended September 30, 2021.

Revenue by Top Clients

The table below sets forth the percentage of our total service revenue derived from our largest clients for the three and nine months ended September 30, 2021 and 2020:


	Three months ended September 30,				Nine months ended September 30,
	2021		2020		2021		2020
Top ten clients	61	%	67	%	63	%	70	%
Top twenty clients	76	%	81	%	76	%	82	%

Our clients are part of the rapidly growing Digital Economy and they rely on our suite of digital solutions to drive their continued success. For our existing clients, we benefit from our ability to grow as they grow and to cross sell new solutions, further deepening our entrenchment.

For the three months ended September 30, 2021 and 2020, we generated 27% and 33%, respectively, of our service revenue from Facebook, our largest client, and we generated 11% and 11%, respectively, of our service revenue from our second largest client, DoorDash. For the nine months ended September 30, 2021 and 2020, we generated 27% and 33%, respectively, of our service revenue from Facebook, our largest client, and we generated 11% and 13%, respectively, of our service revenue from our second largest client, DoorDash.

We continue to identify and target high growth industry verticals and clients. Our strategy is to acquire new clients and further grow with our existing ones in order to achieve meaningful client and revenue diversification over time.

Foreign Currency

As a global company, we face exposure to movements in foreign currency exchange rates. Fluctuations in foreign currencies impact the amount of total assets, liabilities, revenue, operating expenses and cash flows that we report for our foreign subsidiaries upon the translation of these amounts into U.S. dollars. See “Quantitative and Qualitative Disclosures About Market Risk” for additional information on how foreign currency impacts our financial results.

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Non-GAAP Financial Measures

We use Adjusted Net Income, Adjusted Earnings Per Share (“EPS”), EBITDA and Adjusted EBITDA as key profitability measures to assess the performance of our business.

Each of the profitability measures described below are not recognized under GAAP and do not purport to be an alternative to net income as a measure of our performance. Such measures have limitations as analytical tools, and you should not consider any of such measures in isolation or as substitutes for our results as reported under GAAP. Adjusted Net Income, Adjusted EPS, EBITDA, and Adjusted EBITDA exclude items that can have a significant effect on our profit or loss and should, therefore, be used in conjunction with profit or loss for the period. Our management compensates for the limitations of using non-GAAP financial measures by using them to supplement GAAP results to provide a more complete understanding of the factors and trends affecting the business than GAAP results alone. Because not all companies use identical calculations, these measures may not be comparable to other similarly titled measures of other companies.

Adjusted Net Income

Adjusted Net Income is a non-GAAP profitability measure that represents net income or loss for the period before the impact of amortization of intangible assets and certain items that are considered to hinder comparison of the performance of our businesses on a period-over-period basis or with other businesses. During the periods presented, we exclude from Adjusted Net Income amortization of intangible assets, offering costs, the effect of foreign currency gains and losses, losses on disposals of assets, COVID-19 related expenses, severance costs, lease termination costs, natural disaster costs, contingent consideration, one-time payments associated with the IPO, stock-based compensation expense associated with equity-classified awards and the related effect on income taxes of certain pre-tax adjustments, which include costs that are required to be expensed in accordance with GAAP. Our management believes that the inclusion of supplementary adjustments to net income (loss) applied in presenting Adjusted Net Income are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.

The following table reconciles net income, the most directly comparable GAAP measure, to Adjusted Net Income for the three months ended September 30, 2021 and 2020:


	Three months ended September 30,						Period over Period Change
(in thousands, except %)	2021			2020			($)		(%)
Net income	$	11,636		$	11,456		$	180	1.6	%
Amortization of intangible assets	4,711			4,711			—		—	%
Offering costs(1)	488			385			103		26.8	%
Foreign currency losses(2)	1,285			637			648		101.7	%
Loss on disposal of assets	26			155			(129)		(83.2)	%
COVID-19 related expenses(3)	—			1,309			(1,309)		(100.0)	%
Severance costs(4)	—			2,057			(2,057)		(100.0)	%
Lease termination costs(5)	—			1,500			(1,500)		(100.0)	%




Stock-based compensation expense(6)	19,243			—			19,243		100.0	%
Tax impacts of adjustments(7)	(4,632)			—			(4,632)		(100.0)	%
Adjusted Net Income	$	32,757		$	22,210		$	10,547	47.5	%
Net Income Margin(8)	5.8		%	9.4		%
Adjusted Net Income Margin(8)	16.3		%	18.1		%


(1)			Represents non-recurring professional service fees related to the preparation for public offerings that have been expensed during the period.
(2)			Realized and unrealized foreign currency losses include the effect of fair market value changes of forward contracts and remeasurement of U.S. dollar-denominated accounts to foreign currency.
(3)			Represents incremental expenses incurred related to the transition to a virtual operating model and incentive and leave pay granted to employees that are directly attributable to the COVID-19 pandemic.
(4)			Represents severance payments as a result of certain cost optimization measures we undertook during the period.
(5)			Represents one-time costs associated with the termination of lease agreements for certain U.S. facilities attributable to the COVID-19 pandemic.


(6)			Represents stock-based compensation expense associated with equity-classified awards.
(7)			Represents tax impacts of adjustments to net income (loss) which resulted in a tax benefit during the period. These adjustments include stock-based compensation expense after the IPO.
(8)			Net Income Margin represents net income divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.

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The following table reconciles net income, the most directly comparable GAAP measure, to Adjusted Net Income for the nine months ended September 30, 2021 and 2020:


	Nine months ended September 30,						Period over Period Change
(in thousands, except %)	2021			2020			($)		(%)
Net income (loss)	$	(77,800)		$	20,979		$	(98,779)	(470.8)	%
Amortization of intangible assets	14,135			14,135			—		—	%
Offering costs(1)	6,249			385			5,864		1,523.1	%
Foreign currency losses(2)	477			927			(450)		(48.5)	%
Loss on disposal of assets	54			150			(96)		(64.0)	%
COVID-19 related expenses(3)	6,105			5,068			1,037		20.5	%
Severance costs(4)	—			2,627			(2,627)		(100.0)	%
Lease termination costs(5)	—			1,500			(1,500)		(100.0)	%
Natural disaster costs(6)	442			—			442		100.0	%
Contingent consideration	—			3,570			(3,570)		(100.0)	%
Phantom shares bonus(7)	129,362			—			129,362		100.0	%
Teammate IPO bonus(8)	4,361			—			4,361		100.0	%
Stock-based compensation expense(9)	25,014			—			25,014		100.0	%
Tax impacts of adjustments(10)	(16,072)			—			(16,072)		(100.0)	%
Adjusted Net Income	$	92,327		$	49,341		$	42,986	87.1	%
Net Income (Loss) Margin(11)	(14.6)		%	6.2		%
Adjusted Net Income Margin(11)	17.3		%	14.5		%


(1)			Represents non-recurring professional service fees related to the preparation for public offerings that have been expensed during the period.
(2)			Realized and unrealized foreign currency losses include the effect of fair market value changes of forward contracts and remeasurement of U.S. dollar-denominated accounts to foreign currency.
(3)			Represents incremental expenses incurred related to the transition to a virtual operating model and incentive and leave pay granted to employees that are directly attributable to the COVID-19 pandemic.
(4)			Represents severance payments as a result of certain cost optimization measures we undertook during the period.
(5)			Represents one-time costs associated with the termination of lease agreements for certain U.S. facilities attributable to the COVID-19 pandemic.
(6)			Represents one-time costs associated with emergency housing, transportation costs and bonuses for our employees in connection with the natural disaster related to the severe winter storm in Texas in February 2021.
(7)			Represents expense for one-time, non-recurring payments of $127.5 million to vested phantom shareholders in connection with the completion of the IPO, as well as associated payroll tax and 401(k) contributions.
(8)			Represents expense for non-recurring bonus payments to certain employees in connection with the completion of the IPO.
(9)			Represents stock-based compensation expense associated with equity-classified awards.
(10)			Represents tax impacts of adjustments to net income (loss) which resulted in a tax benefit during the period. These adjustments include phantom shares bonus related to the IPO and stock-based compensation expense after the IPO.
(11)			Net Income (Loss) Margin represents net income (loss) divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.

Adjusted EPS

Adjusted EPS is a non-GAAP profitability measure that represents earnings available to shareholders excluding the impact of certain items that are considered to hinder comparison of the performance of our business on a period-over-period basis or with other businesses. Adjusted EPS is calculated as Adjusted Net Income divided by our diluted weighted-average number of shares outstanding, including the impact of any potentially dilutive common stock equivalents that are anti-dilutive to GAAP net income (loss) per share – diluted (“GAAP diluted EPS”) but dilutive to Adjusted EPS. Our management believes that the inclusion of supplementary adjustments to earnings per share applied in presenting Adjusted EPS are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.

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The following table reconciles GAAP diluted EPS, the most directly comparable GAAP measure, to Adjusted EPS for the three and nine months ended September 30, 2021 and 2020:


	Three months ended September 30,				Nine months ended September 30,
	2021		2020		2021		2020
GAAP diluted EPS	$	0.11	$	0.12	$	(0.83)	$	0.23
Per share adjustments to net income (loss)(1)	0.19		0.12		1.81		0.31
Per share adjustments for GAAP anti-dilutive shares(2)	—		—		(0.05)		—
Adjusted EPS	$	0.30	$	0.24	$	0.93	$	0.54

Weighted-average common shares outstanding – diluted	109,426,011		91,737,020		93,994,896		91,737,020
GAAP anti-dilutive shares(2)	—		—		5,578,525		—
Adjusted weighted-average shares outstanding	109,426,011		91,737,020		99,573,421		91,737,020


(1)			Reflects the aggregate adjustments made to reconcile net income (loss) to Adjusted Net Income, as noted in the above table, divided by the GAAP diluted weighted-average number of shares outstanding for the relevant period.
(2)			Reflects the impact of awards that were anti-dilutive to GAAP diluted EPS since we were in a net loss position, and therefore not included in the calculation, but would be dilutive to Adjusted EPS and are therefore included in the calculation.

EBITDA and Adjusted EBITDA

EBITDA is a non-GAAP profitability measure that represents net income or loss for the period before the impact of the benefit from or provision for income taxes, financing expenses, depreciation, and amortization of intangible assets. EBITDA eliminates potential differences in performance caused by variations in capital structures (affecting financing expenses), tax positions (such as the availability of net operating losses against which to relieve taxable profits), the cost and age of tangible assets (affecting relative depreciation expense) and the extent to which intangible assets are identifiable (affecting relative amortization expense).

Adjusted EBITDA is a non-GAAP profitability measure that represents EBITDA before certain items that are considered to hinder comparison of the performance of our businesses on a period-over-period basis or with other businesses. During the periods presented, we exclude from Adjusted EBITDA offering costs, the effect of foreign currency gains and losses, losses on disposals of assets, COVID-19 related expenses, severance costs, lease termination costs, natural disaster costs, contingent consideration, one-time payments associated with the IPO and stock-based compensation expense associated with equity-classified awards, which include costs that are required to be expensed in accordance with GAAP. Our management believes that the inclusion of supplementary adjustments to EBITDA applied in presenting Adjusted EBITDA are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.

The following table reconciles net income, the most directly comparable GAAP measure, to EBITDA and Adjusted EBITDA for the three months ended September 30, 2021 and 2020:


	Three months ended September 30,						Period over Period Change
(in thousands, except %)	2021			2020			($)		(%)
Net income	$	11,636		$	11,456		$	180	1.6	%
Provision for income taxes	1,656			2,564			(908)		(35.4)	%
Financing expenses	1,633			1,647			(14)		(0.9)	%
Depreciation	7,422			3,696			3,726		100.8	%
Amortization of intangible assets	4,711			4,711			—		—	%
EBITDA	$	27,058		$	24,074		$	2,984	12.4	%
Offering costs(1)	488			385			103		26.8	%
Foreign currency losses(2)	1,285			637			648		101.7	%
Loss on disposal of assets	26			155			(129)		(83.2)	%
COVID-19 related expenses(3)	—			1,309			(1,309)		(100.0)	%
Severance costs(4)	—			2,057			(2,057)		(100.0)	%
Lease termination costs(5)	—			1,500			(1,500)		(100.0)	%




Stock-based compensation expense(6)	19,243			—			19,243		100.0	%
Adjusted EBITDA	$	48,100		$	30,117		$	17,983	59.7	%
Net Income Margin(7)	5.8		%	9.4		%
Adjusted EBITDA Margin(7)	23.9		%	24.6		%

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(1)			Represents non-recurring professional service fees related to the preparation for public offerings that have been expensed during the period.
(2)			Realized and unrealized foreign currency losses include the effect of fair market value changes of forward contracts and remeasurement of U.S. dollar-denominated accounts to foreign currency.
(3)			Represents incremental expenses incurred related to the transition to a virtual operating model and incentive and leave pay granted to employees that are directly attributable to the COVID-19 pandemic.
(4)			Represents severance payments as a result of certain cost optimization measures we undertook during the period.
(5)			Represents one-time costs associated with the termination of lease agreements for certain U.S. facilities attributable to the COVID-19 pandemic.


(6)			Represents stock-based compensation expense associated with equity-classified awards.
(7)			Net Income Margin represents net income divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.

The following table reconciles net income, the most directly comparable GAAP measure, to EBITDA and Adjusted EBITDA for the nine months ended September 30, 2021 and 2020:


	Nine months ended September 30,						Period over Period Change
(in thousands, except %)	2021			2020			($)		(%)
Net income (loss)	$	(77,800)		$	20,979		$	(98,779)	(470.8)	%
Provision for (benefit from) income taxes	(1,805)			4,532			(6,337)		(139.8)	%
Financing expenses	4,808			5,849			(1,041)		(17.8)	%
Depreciation	20,354			14,225			6,129		43.1	%
Amortization of intangible assets	14,135			14,135			—		—	%
EBITDA	$	(40,308)		$	59,720		$	(100,028)	(167.5)	%
Offering costs(1)	6,249			385			5,864		1,523.1	%
Foreign currency losses(2)	477			927			(450)		(48.5)	%
Loss on disposal of assets	54			150			(96)		(64.0)	%
COVID-19 related expenses(3)	6,105			5,068			1,037		20.5	%
Severance costs(4)	—			2,627			(2,627)		(100.0)	%
Lease termination costs(5)	—			1,500			(1,500)		(100.0)	%
Natural disaster costs(6)	442			—			442		100.0	%
Contingent consideration	—			3,570			(3,570)		(100.0)	%
Phantom shares bonus(7)	129,362			—			129,362		100.0	%
Teammate IPO bonus(8)	4,361			—			4,361		100.0	%
Stock-based compensation expense(9)	25,014			—			25,014		100.0	%
Adjusted EBITDA	$	131,756		$	73,947		$	57,809	78.2	%
Net Income (Loss) Margin(10)	(14.6)		%	6.2		%
Adjusted EBITDA Margin(10)	24.7		%	21.8		%


(1)			Represents non-recurring professional service fees related to the preparation for public offerings that have been expensed during the period.
(2)			Realized and unrealized foreign currency losses include the effect of fair market value changes of forward contracts and remeasurement of U.S. dollar-denominated accounts to foreign currency.
(3)			Represents incremental expenses incurred related to the transition to a virtual operating model and incentive and leave pay granted to employees that are directly attributable to the COVID-19 pandemic.
(4)			Represents severance payments as a result of certain cost optimization measures we undertook during the period.
(5)			Represents one-time costs associated with the termination of lease agreements for certain U.S. facilities attributable to the COVID-19 pandemic.
(6)			Represents one-time costs associated with emergency housing, transportation costs and bonuses for our employees in connection with the natural disaster related to the severe winter storm in Texas in February 2021.
(7)			Represents expense for one-time, non-recurring payments of $127.5 million to vested phantom shareholders in connection with the completion of the IPO, as well as associated payroll tax and 401(k) contributions.
(8)			Represents expense for non-recurring bonus payments to certain employees in connection with the completion of the IPO.
(9)			Represents stock-based compensation expense associated with equity-classified awards.
(10)			Net Income (Loss) Margin represents net income (loss) divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.

Liquidity and Capital Resources

As of September 30, 2021, our principal sources of liquidity were cash and cash equivalents totaling $61.3 million, which were held for working capital purposes, as well as the available balance of our 2019 Credit Facilities, described further below. Historically, we have made investments in supporting the growth of our business, which were enabled in part by our positive cash flows from operations during these periods. We expect to continue to make similar investments in the future.

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We have financed our operations primarily through cash received from operations. We believe our existing cash and cash equivalents and our 2019 Credit Facilities will be sufficient to meet our working capital and capital expenditure needs for at least the next 12 months. Our future capital requirements will depend on several factors, including but not limited to our obligation to repay any amounts outstanding under our 2019 Credit Facilities, our revenue growth rate, timing of client billing and collections, the timing of expansion into new geographies, variability in the cost of delivering services in our geographies, the timing and extent of spending on technology innovation, the extent of our sales and marketing activities, and the introduction of new and enhanced service offerings and the continuing market adoption of our platform.

To the extent additional funds are necessary to meet our long-term liquidity needs as we continue to execute our business strategy, we anticipate that they will be obtained through the incurrence of additional indebtedness, additional equity financings or a combination of these potential sources of funds; however, such financing may not be available on favorable terms, or at all. In particular, the widespread COVID-19 pandemic has resulted in, and may continue to result in, significant disruption of global financial markets, reducing our ability to access capital. If we are unable to raise additional funds when desired, our business, financial condition and results of operations could be adversely affected.

Although we are not currently a party to any material definitive agreement regarding potential investments in, or acquisitions of, complementary businesses, applications or technologies, we may enter into these types of arrangements, which could reduce our cash and cash equivalents, require us to seek additional equity or debt financing or repatriate cash generated by our international operations that could cause us to incur withholding taxes on any distributions. Additional funds from financing arrangements may not be available on terms favorable to us or at all.

As market conditions warrant, we and certain of our equity holders, including Blackstone and their respective affiliates, may from time to time seek to purchase our outstanding debt securities or loans, including borrowings under our 2019 Credit Facilities, in privately negotiated or open market transactions, by tender offer or otherwise. Subject to any applicable limitations contained in the agreements governing our indebtedness, any purchases made by us may be funded by the use of cash on our balance sheet or the incurrence of new secured or unsecured debt, including borrowings under our credit facilities. The amounts involved in any such purchase transactions, individually or in the aggregate, may be material. Any such purchases may be with respect to a substantial amount of a particular class or series of debt, with the attendant reduction in the trading liquidity of such class or series. In addition, any such purchases made at prices below the “adjusted issue price” (as defined for U.S. federal income tax purposes) may result in taxable cancellation of indebtedness income to us, which amounts may be material, and in related adverse tax consequences to us.

Indebtedness

As of September 30, 2021, our total indebtedness, net of debt financing fees was $240.9 million, including outstanding borrowings under our Revolving Credit Facility (as defined below) of $39.9 million.

2019 Credit Agreement

On September 25, 2019, we entered into a credit agreement (the “2019 Credit Agreement”) that included a $210 million term loan (the “Term Loan Facility”) and a $40 million revolving credit facility (the “Revolving Credit Facility” and, together with the Term Loan Facility, the “2019 Credit Facilities”). On April 30, 2021, the Company entered into Amendment No. 1 to its 2019 Credit Agreement with the existing lenders providing for $50.0 million incremental revolving credit commitments on the same terms as our existing revolving credit facility. We accounted for this amendment as a debt modification and recorded $0.3 million of debt financing fees which will be amortized, along with previously deferred fees, over the remaining term of the facility.

The Term Loan Facility matures on September 25, 2024 and requires quarterly principal payments of 0.25% of the original principal amount per quarter through September 30, 2020, 0.625% of the original principal amount through September 30, 2021, 1.25% of the original principal amount through September 30, 2022, 1.875% of the original principal amount through September 30, 2023 and 2.50% of the original principal amount thereafter, with any remaining principal due in a lump sum at the maturity date. As of September 30, 2021, $202.7 million was outstanding under the Term Loan Facility. The interest rate in effect for the Term Loan Facility was 2.334% as of September 30, 2021.

The Revolving Credit Facility matures on September 25, 2024 and requires a commitment fee of 0.4% on undrawn commitments paid quarterly in arrears. As of September 30, 2021, the interest rate in effect was 2.334% on $39.9 million of outstanding borrowings under the Revolving Credit Facility. As of September 30, 2021, we had $50.1 million of borrowing availability under the Revolving Credit Facility.

The 2019 Credit Agreement contains certain affirmative and negative covenants applicable to us and our restricted subsidiaries, including, among other things, limitations on our Consolidated Total Net Leverage Ratio (as defined in the 2019 Credit Agreement) and restrictions on changes in the nature of our business, acquisitions and other investments, indebtedness, liens, fundamental changes, dispositions, prepayment of other indebtedness, repurchases of stock, cash dividends, and other

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distributions. The 2019 Credit Facilities are guaranteed by our material domestic subsidiaries and are secured by substantially all of our tangible and intangible assets, including our intellectual property, and the equity interests of our subsidiaries, subject to certain exceptions.

See Note 7, “Long-Term Debt” in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report for additional information regarding our debt.

Cash Flows

The following table presents a summary of our consolidated cash flows from operating, investing and financing activities for the periods indicated:


	Nine months ended September 30,
(in thousands)	2021		2020
Net cash provided by (used in) operating activities	$	(63,426)	$	45,629
Net cash used in investing activities	(38,603)		(21,886)
Net cash provided by financing activities	62,093		38,303

Operating Activities

Net cash used in operating activities for the nine months ended September 30, 2021 was $(63.4) million compared to net cash provided by operating activities of $45.6 million for the nine months ended September 30, 2020. Net cash used in operating activities for the nine months ended September 30, 2021 reflects the net loss of $77.8 million, which includes the one-time phantom shares bonuses, as well as changes in operating assets and liabilities of $42.4 million. These changes were partially offset by the add back for non-cash charges totaling $56.8 million, primarily driven by $25.0 million in stock-based compensation expense, $20.4 million of depreciation and $14.1 million of amortization related to intangibles recognized as a result of the Blackstone Acquisition, partially offset by deferred taxes of $9.7 million.

Investing Activities

Net cash used in investing activities for the nine months ended September 30, 2021 was $38.6 million compared to net cash used in investing activities of $21.9 million for the nine months ended September 30, 2020. Net cash used in investing activities primarily consisted of investments in technology and computers as well as build-out costs associated with site expansions to support revenue growth.

Financing Activities

Net cash provided by financing activities for the nine months ended September 30, 2021 was $62.1 million compared to net cash provided by financing activities of $38.3 million for the nine months ended September 30, 2020. Net cash provided by financing activities for the nine months ended September 30, 2021 consisted of proceeds from the IPO, net of underwriters’ fees, partially offset by distribution of dividends, payments for offering costs and payments on long-term debt. Net cash provided by financing activities for the nine months ended September 30, 2020 consisted primarily of cash proceeds from our Revolving Credit Facility of $39.9 million.

JOBS Act Accounting Election

We qualify as an emerging growth company pursuant to the provisions of the JOBS Act. The JOBS Act permits an emerging growth company like us to take advantage of an extended transition period to comply with new or revised accounting standards applicable to public companies. We have elected to use the extended transition period until we are no longer an emerging growth company or until we choose to affirmatively and irrevocably opt out of the extended transition period. As a result, our financial statements may not be comparable to companies that comply with new or revised accounting pronouncements applicable to public companies.

Critical Accounting Policies and Estimates

Except as described in Note 2, “Summary of Significant Accounting Policies” in the Notes to Unaudited Condensed Consolidated Financial Statements, and discussed below, there have been no material changes to our critical accounting policies or in the underlying accounting assumptions and estimates used in such policies as reported in the prospectus.

Upon completion of the IPO, a public trading market for our common stock was established, and as a result, it is no longer necessary for our board of directors or management to estimate the fair value of our common stock in connection with our accounting for granted stock options, as the fair value of our common stock will be determined based on its trading price on

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Nasdaq. See Note 9, “Employee Compensation” in the Notes to Unaudited Condensed Consolidated Financial Statements, for additional information.

Recent Accounting Pronouncements

For additional information regarding recent accounting pronouncements adopted and under evaluation, refer to Note 2, “Summary of Significant Accounting Policies” in the Notes to Unaudited Condensed Consolidated Financial Statements.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Our activities expose us to a variety of financial risks: market risk (includes foreign currency), interest rate risk and credit risk.

Foreign Currency Risk

Our exposure to market risk arises principally from exchange rate risk. Although substantially all of our revenues are denominated in U.S. dollars, a substantial portion of our expenses were incurred and paid in the Philippine peso in the nine months ended September 30, 2021 and 2020. We also incur expenses in U.S. dollars, and currencies of the other countries in which we have operations. The exchange rates among the Philippine peso and the U.S. dollar have changed substantially in recent years and may fluctuate substantially in the future.

The average exchange rate of the Philippine peso against the U.S. dollar decreased from 50.08 pesos during the nine months ended September 30, 2020 to 48.88 pesos during the nine months ended September 30, 2021, representing an appreciation of the Philippine peso of 2.4%. Based upon our level of operations during the nine months ended September 30, 2021 and excluding any forward contract arrangements that we had in place during that period, a 10% appreciation/depreciation in the Philippine Peso against the U.S. dollar would have increased or decreased our expenses incurred and paid in the Philippine Peso by approximately $23.9 million or $19.5 million, respectively, in the nine months ended September 30, 2021.

In order to mitigate our exposure to foreign currency fluctuation risks and minimize the earnings and cash flow volatility associated with forecasted transactions denominated in certain foreign currencies, we enter into foreign currency forward contracts. These derivatives are not designated as fair value hedges under ASC No. Topic 815, Derivatives and Hedging (“ASC 815”). Changes in the fair value of these derivatives are recognized in the consolidated statements of operations and are included in other expense. These contracts must be settled on the day of maturity or may be canceled subject to the receipts or payments of any gains or losses, respectively, equal to the difference between the contract exchange rate and the market exchange rate on the date of cancellation. We do not enter into foreign currency forward contracts for speculative or trading purposes.

For the three and nine months ended September 30, 2021, we realized losses (gains) of $0.7 million and $(0.6) million, respectively, resulting from the settlement of forward contracts were included within other expense.

For the three and nine months ended September 30, 2021, we had outstanding forward contracts. The forward contract receivable (payable) resulting from changes in fair value was recorded under prepaid expenses (accounts payable and accrued liabilities). For the three and nine months ended September 30, 2021, the unrealized losses on the forward contracts of $4.1 million and $5.8 million, respectively, were included within other expense.

We also enter into foreign currency exchange rate contracts to economically hedge our intercompany balances and other monetary assets and liabilities denominated in currencies other than functional currencies. These derivatives do not qualify as fair value hedges under ASC 815. Changes in the fair value of these derivatives are recognized in the consolidated statements of income and are included in foreign exchange gain/(loss). These derivative instruments do not subject us to material balance sheet risk due to exchange rate movements because gains and losses on the settlement of these derivatives are intended to offset revaluation losses and gains on the assets and liabilities being hedged.

Interest Rate Risk

Our exposure to market risk is influenced by the changes in interest rates paid on any outstanding balance on our borrowings, mainly under our 2019 Credit Facilities. All of our borrowings outstanding under the 2019 Credit Facilities as of September 30, 2021 accrue interest at LIBOR plus 2.25%. We entered into our 2019 Credit Facilities on September 25, 2019 and our total principal balance outstanding as of September 30, 2021 was $242.5 million. Based on the outstanding balances and interest rates under the 2019 Credit Facilities as of September 30, 2021, a hypothetical 10% increase or decrease in LIBOR would cause an increase or decrease in interest expense of less than $0.1 million over the next 12 months.

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Credit Risk

As of September 30, 2021, we had accounts receivable, net of allowance for doubtful accounts, of $157.6 million, of which $63.0 million was owed by two of our clients. Collectively, these clients represented approximately 39% of our gross accounts receivable as of September 30, 2021, and nearly 38% of our service revenue for the nine months ended September 30, 2021.

Item 4. Controls and Procedures

Disclosure Controls and Procedures

The Company maintains disclosure controls and procedures (as that term is defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) that are designed to ensure that information required to be disclosed in the Company’s reports under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. In designing and evaluating the disclosure controls and procedures and internal control over financial reporting, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives.

The Company’s management, with the participation of the Company’s Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of the design and operation of the Company’s disclosure controls and procedures as of September 30, 2021. Based upon that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that, as of September 30, 2021, the design and operation of the Company’s disclosure controls and procedures were effective to accomplish their objectives at the reasonable assurance level.

Changes in Internal Control over Financial Reporting

There has been no change in our internal control over financial reporting during our most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

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PART II — OTHER INFORMATION

Item 1. Legal Proceedings

Item 1A. Risk Factors

We are subject to various risks that could have a material adverse impact on our financial position, results of operations or cash flows. Although it is not possible to predict or identify all such risks and uncertainties, they may include, but are not limited to, the factors discussed under “Risk Factors” in the prospectus. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also materially adversely affect our financial position, results of operations or cash flows. There have been no material changes to the risk factors included in the prospectus. You should carefully consider the risk factors set forth in the prospectus and the other information set forth elsewhere in this Quarterly Report on Form 10-Q.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

None.

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Item 6. Exhibits


Exhibit No.			Description

3.1			Second Amended and Restated Certificate of Incorporation of TaskUs, Inc., dated as of June 10, 2021 (incorporated by reference to Exhibit 3.1 to the Company’s Current Report on Form 8-K filed on June 15, 2021).

3.2			Second Amended and Restated Bylaws of TaskUs, Inc., dated as of June 10, 2021 (incorporated by reference to Exhibit 3.2 to the Company’s Current Report on Form 8-K filed on June 15, 2021).

31.1			Certification of Principal Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2			Certification of Principal Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1*			Certification of Principal Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2*			Certification of Principal Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS			XBRL Instance Document– the instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document

101.SCH			Inline XBRL Taxonomy Extension Schema Document

101.CAL			Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.LAB			Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE			Inline XBRL Taxonomy Extension Presentation Linkbase Document

101.DEF			Inline XBRL Taxonomy Extension Definition Linkbase Document

104			Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

*Furnished herewith.

The agreements and other documents filed as exhibits to this report are not intended to provide factual information or other disclosure except for the terms of the agreements or other documents themselves, and you should not rely on them for other than that purpose. In particular, any representations and warranties made by the Company in these agreements or other documents were made solely within the specific context of the relevant agreement or document and do not apply in any other context or at any time other than the date they were made.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


		TASKUS, INC.
		(Registrant)


Date:	November 12, 2021	By:	/s/ Balaji Sekar
			Balaji Sekar
			Chief Financial Officer
			(Principal Financial Officer)
			(Authorized Signatory)

Date:	November 12, 2021	By:	/s/ Steven Amaya
			Steven Amaya
			Vice President—Finance
			(Principal Accounting Officer)