Voya Financial, Inc. - Quarter Report: 2020 March (Form 10-Q)

UNITED STATES SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

——————————————————————

FORM 10-Q



(Mark One)
☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2020



☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 001-35897______________________________________

Voya Financial, Inc.

(Exact name of registrant as specified in its charter)



Delaware	52-1222820
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)



230 Park Avenue
New York	New York	10169
(Address of principal executive offices)		(Zip Code)

(212) 309-8200

(Registrant’s telephone number, including area code)

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:



Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock, $.01 par value	VOYA	New York Stock Exchange
Depositary Shares, each representing a 1/40^th	VOYAPrB	New York Stock Exchange
interest in a share of 5.35% Fixed-Rate Reset Non-Cumulative Preferred Stock, Series B, $0.01 par value	VOYAPrB	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. ☒ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). ☒ Yes ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.



Large accelerated filer	☒	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.			☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☒ No

APPLICABLE ONLY TO ISSUERS INVOLVED IN BANKRUPTCY PROCEEDINGS DURING THE PRECEDING FIVE YEARS:

Indicate by check mark whether the registrant has filed all documents and reports required to be filed by Sections 12, 13 or 15(d) of the Securities Exchange Act of 1934 subsequent to the distribution of securities under a plan confirmed by a court. ☐ Yes ☐ No

APPLICABLE ONLY TO CORPORATE ISSUERS:

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date: As of May 1, 2020, 126,137,528 shares of Common Stock, 0.01 par value, were outstanding.



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Voya Financial, Inc.

Form 10-Q for the period ended March 31, 2020

INDEX

		PAGE
PART I.	FINANCIAL INFORMATION (UNAUDITED)

Item 1.	Financial Statements:
	Condensed Consolidated Balance Sheets	4
	Condensed Consolidated Statements of Operations	6
	Condensed Consolidated Statements of Comprehensive Income	7
	Condensed Consolidated Statements of Changes in Shareholders' Equity	8
	Condensed Consolidated Statements of Cash Flows	10
	Notes to Condensed Consolidated Financial Statements:	11
	1. Business, Basis of Presentation and Significant Accounting Policies	11
	2. Discontinued Operations	20
	3. Investments (excluding Consolidated Investment Entities)	25
	4. Derivative Financial Instruments	38
	5. Fair Value Measurements (excluding Consolidated Investment Entities)	47
	6. Deferred Policy Acquisition Costs and Value of Business Acquired	61
	7. Share-based Incentive Compensation Plans	61
	8. Shareholders' Equity	63
	9. Earnings per Common Share	66
	10. Accumulated Other Comprehensive Income (Loss)	67
	11. Income Taxes	69
	12. Financing Agreements	70
	13. Commitments and Contingencies	71
	14. Consolidated Investment Entities	73
	15. Restructuring	80
	16. Segments	81
	17. Condensed Consolidating Financial Information	86

Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	98

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	145

Item 4.	Controls and Procedures	147

PART II.	OTHER INFORMATION

Item 1.	Legal Proceedings	148

Item 1A.	Risk Factors	148

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	149

Item 5.	Other Information	149

Item 6.	Exhibits	151

Exhibit Index		152

Signature		153



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Table of Contents

For the purposes of the discussion in this Quarterly Report on Form 10-Q, the term Voya Financial, Inc. refers to Voya Financial, Inc. and the terms "Company," "we," "our," and "us" refer to Voya Financial, Inc. and its subsidiaries.

NOTE CONCERNING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q, including "Risk Factors," and "Management’s Discussion and Analysis of Financial Condition and Results of Operations," contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements relating to future developments in our business or expectations for our future financial performance and any statement not involving a historical fact. Forward-looking statements use words such as "anticipate," "believe," "estimate," "expect," "intend," "plan," and other words and terms of similar meaning in connection with a discussion of future operating or financial performance. Actual results, performance or events may differ materially from those projected in any forward-looking statement due to, among other things, (i) general economic conditions, particularly economic conditions in our core markets, (ii) performance of financial markets, including emerging markets, (iii) the frequency and severity of insured loss events, (iv) the effects of natural or man-made disasters, including pandemic events and specifically the current COVID-19 pandemic event, (v) mortality and morbidity levels, (vi) persistency and lapse levels, (vii) interest rates, (viii) currency exchange rates, (ix) general competitive factors, (x) changes in laws and regulations, (xi) changes in the policies of governments and/or regulatory authorities, and (xii) our ability to successfully manage the separation of the fixed and variable annuities businesses that we sold to VA Capital Company LLC on June 1, 2018, including the transition services on the expected timeline and economic terms and (xiii) our ability to successfully complete the Individual Life Transaction (as defined below) on the expected economic terms or at all. Factors that may cause actual results to differ from those in any forward-looking statement also include those described under "Risk Factors," "Management’s Discussion and Analysis of Financial Condition and Results of Operations-Trends and Uncertainties" in the Annual Report on Form 10-K for the year ended December 31, 2019 (File No. 001-35897) (the "Annual Report on Form 10-K") and "Risk Factors" in this Quarterly Report on Form 10-Q.

The risks included here are not exhaustive. Current reports on Form 8-K and other documents filed with the Securities and Exchange Commission ("SEC") include additional factors that could affect our businesses and financial performance. Moreover, we operate in a rapidly changing and competitive environment. New risk factors emerge from time to time, and it is not possible for management to predict all such risk factors.



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PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

Voya Financial, Inc.

Condensed Consolidated Balance Sheets

March 31, 2020 (Unaudited) and December 31, 2019

(In millions, except share and per share data)



	March 31, 2020		December 31, 2019
Assets:
Investments:
Fixed maturities, available-for-sale, at fair value (amortized cost of $35,955 as of 2020 and $35,836 as of 2019; allowance for credit losses of $7 as of 2020)	$	37,584	$	39,663
Fixed maturities, at fair value using the fair value option	2,855		2,707
Equity securities, at fair value (cost of $142 as of 2020 and $196 as of 2019)	176		196
Short-term investments	80		68
Mortgage loans on real estate, net of valuation allowance of $1 as of 2019	6,969		6,878
Less: Allowance for credit losses	22		—
Mortgage loans on real estate, net	6,947		6,878
Policy loans	763		776
Limited partnerships/corporations	1,343		1,290
Derivatives	875		316
Other investments	392		385
Securities pledged (amortized cost of $1,416 as of 2020 and $1,264 as of 2019)	1,555		1,408
Total investments	52,570		53,687
Cash and cash equivalents	1,033		1,181
Short-term investments under securities loan agreements, including collateral delivered	2,183		1,395
Accrued investment income	541		505
Premium receivable and reinsurance recoverable	3,744		3,732
Less: Allowance for credit losses on reinsurance recoverable	22		—
Premium receivable and reinsurance recoverable, net	3,722		3,732
Deferred policy acquisition costs and Value of business acquired	2,603		2,226
Deferred income taxes	1,769		1,458
Other assets	1,086		902
Assets related to consolidated investment entities:
Limited partnerships/corporations, at fair value	1,655		1,632
Cash and cash equivalents	52		68
Corporate loans, at fair value using the fair value option	432		513
Other assets	16		13
Assets held in separate accounts	68,937		81,670
Assets held for sale	19,133		20,069
Total assets	$	155,732	$	169,051



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Condensed Consolidated Balance Sheets

March 31, 2020 (Unaudited) and December 31, 2019

(In millions, except share and per share data)



	March 31, 2020			December 31, 2019
Liabilities and Shareholders' Equity:
Future policy benefits	$	9,640		$	9,945
Contract owner account balances	41,981			40,923
Payables under securities loan and repurchase agreements, including collateral held	2,065			1,373
Short-term debt	1			1
Long-term debt	3,042			3,042
Derivatives	1,068			403
Pension and other postretirement provisions	442			468
Current income taxes	30			27
Other liabilities	1,249			1,345
Liabilities related to consolidated investment entities:
Collateralized loan obligations notes, at fair value using the fair value option	368			474
Other liabilities	672			652
Liabilities related to separate accounts	68,937			81,670
Liabilities held for sale	17,972			18,498
Total liabilities	147,467			158,821

Commitments and Contingencies (Note 13)

Shareholders' equity:
Preferred stock ($0.01 par value per share; $625 aggregate liquidation preference as of 2020 and 2019)	—			—
Common stock ($0.01 par value per share; 900,000,000 shares authorized; 142,899,061 and 140,726,677 shares issued as of 2020 and 2019, respectively; 126,127,821 and 132,325,790 shares outstanding as of 2020 and 2019, respectively)	2			2
Treasury stock (at cost; 16,771,240 and 8,400,887 shares as of 2020 and 2019, respectively)	(882		)	(460		)
Additional paid-in capital	11,232			11,184
Accumulated other comprehensive income (loss)	1,841			3,331
Retained earnings (deficit):
Unappropriated	(4,766		)	(4,649		)
Total Voya Financial, Inc. shareholders' equity	7,427			9,408
Noncontrolling interest	838			822
Total shareholders' equity	8,265			10,230
Total liabilities and shareholders' equity	$	155,732		$	169,051



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Condensed Consolidated Statements of Operations

For the Three Months Ended March 31, 2020 and 2019 (Unaudited)

(In millions, except per share data)



	Three Months Ended March 31,
	2020			2019
Revenues:
Net investment income	$	698		$	658
Fee income	505			482
Premiums	608			575
Net realized capital gains (losses):
Total impairments	(20		)	(26		)
Other net realized capital gains (losses)	(213		)	14
Total net realized capital gains (losses)	(233		)	(12		)
Other revenue	92			114
Income (loss) related to consolidated investment entities:
Net investment income	15			5
Total revenues	1,685			1,822
Benefits and expenses:
Policyholder benefits	596			645
Interest credited to contract owner account balances	286			289
Operating expenses	640			682
Net amortization of Deferred policy acquisition costs and Value of business acquired	76			57
Interest expense	40			42
Operating expenses related to consolidated investment entities:
Interest expense	3			5
Total benefits and expenses	1,641			1,720
Income (loss) from continuing operations before income taxes	44			102
Income tax expense (benefit)	(6		)	9
Income (loss) from continuing operations	50			93
Income (loss) from discontinued operations, net of tax	(128		)	(20		)
Net income (loss)	(78		)	73
Less: Net income (loss) attributable to noncontrolling interest	6			(1		)
Net income (loss) available to Voya Financial, Inc.	(84		)	74
Less: Preferred stock dividends	14			10
Net income (loss) available to Voya Financial, Inc.'s common shareholders	(98		)	64

Net income (loss) per common share:
Basic
Income (loss) from continuing operations available to Voya Financial, Inc.'s common shareholders	$	0.23		$	0.57
Income (loss) available to Voya Financial, Inc.'s common shareholders	$	(0.75	)	$	0.44

Diluted
Income (loss) from continuing operations available to Voya Financial, Inc.'s common shareholders	$	0.22		$	0.56
Income (loss) available to Voya Financial, Inc.'s common shareholders	$	(0.71	)	$	0.42



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Condensed Consolidated Statements of Comprehensive Income

For the Three Months Ended March 31, 2020 and 2019 (Unaudited)

(In millions)



	Three Months Ended March 31,
	2020			2019
Net income (loss)	$	(78	)	$	73
Other comprehensive income (loss), before tax:
Unrealized gains (losses) on securities	(1,884		)	1,284
Impairments	—			1
Pension and other postretirement benefits liability	(1		)	(1		)
Other comprehensive income (loss), before tax	(1,885		)	1,284
Income tax expense (benefit) related to items of other comprehensive income (loss)	(395		)	268
Other comprehensive income (loss), after tax	(1,490		)	1,016
Comprehensive income (loss)	(1,568		)	1,089
Less: Comprehensive income (loss) attributable to noncontrolling interest	6			(1		)
Comprehensive income (loss) attributable to Voya Financial, Inc.	$	(1,574	)	$	1,090



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Condensed Consolidated Statements of Changes in Shareholders' Equity

For the Three Months Ended March 31, 2020 (Unaudited)

(In millions)



	Preferred Stock		Common Stock		Treasury Stock			Additional Paid-In Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings (Deficit)			Total Voya Financial, Inc. Shareholders' Equity			Noncontrolling Interest		Total Shareholders' Equity
	Preferred Stock		Common Stock		Treasury Stock			Additional Paid-In Capital			Accumulated Other Comprehensive Income (Loss)			Unappropriated			Total Voya Financial, Inc. Shareholders' Equity			Noncontrolling Interest		Total Shareholders' Equity
Balance as of January 1, 2020	$	—	$	2	$	(460	)	$	11,184		$	3,331		$	(4,649	)	$	9,408		$	822	$	10,230
Adoption of ASU 2016-13	—		—		—			—			—			(33		)	(33		)	—		(33		)
Comprehensive income (loss):
Net income (loss)	—		—		—			—			—			(84		)	(84		)	6		(78		)
Other comprehensive income (loss), after tax	—		—		—			—			(1,490		)	—			(1,490		)	—		(1,490		)
Total comprehensive income (loss)																	(1,574		)	6		(1,568		)
Common stock issuance	—		—		—			2			—			—			2			—		2
Common stock acquired - Share repurchase	—		—		(406		)	40			—			—			(366		)	—		(366		)
Dividends on preferred stock	—		—		—			(14		)	—			—			(14		)	—		(14		)
Dividends on common stock	—		—		—			(20		)	—			—			(20		)	—		(20		)
Share-based compensation	—		—		(16		)	40			—			—			24			—		24
Contributions from (Distributions to) noncontrolling interest, net	—		—		—			—			—			—			—			10		10
Balance as of March 31, 2020	$	—	$	2	$	(882	)	$	11,232		$	1,841		$	(4,766	)	$	7,427		$	838	$	8,265



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Condensed Consolidated Statements of Changes in Shareholders' Equity

For the Three Months Ended March 31, 2019 (Unaudited)

(In millions)



	Preferred Stock		Common Stock		Treasury Stock			Additional Paid-In Capital			Accumulated Other Comprehensive Income (Loss)		Retained Earnings (Deficit)			Total Voya Financial, Inc. Shareholders' Equity			Noncontrolling Interest			Total Shareholders' Equity
	Preferred Stock		Common Stock		Treasury Stock			Additional Paid-In Capital			Accumulated Other Comprehensive Income (Loss)		Unappropriated			Total Voya Financial, Inc. Shareholders' Equity			Noncontrolling Interest			Total Shareholders' Equity
Balance as of January 1, 2019	$	—	$	3	$	(4,981	)	$	24,316		$	607	$	(11,732	)	$	8,213		$	728		$	8,941
Adoption of ASU 2018-02	—		—		—			—			343		(343		)	—			—			—
Comprehensive income (loss):
Net income (loss)	—		—		—			—			—		74			74			(1		)	73
Other comprehensive income (loss), after tax	—		—		—			—			1,016		—			1,016			—			1,016
Total comprehensive income (loss)																1,090			(1		)	1,089
Common stock issuance	—		—		—			2			—		—			2			—			2
Common stock acquired - Share repurchase	—		—		(200		)	(50		)	—		—			(250		)	—			(250		)
Dividends on preferred stock	—		—		—			—			—		(10		)	(10		)	—			(10		)
Dividends on common stock	—		—		—			(1		)	—		—			(1		)	—			(1		)
Share-based compensation	—		—		(22		)	43			—		—			21			—			21
Contributions from (Distributions to) noncontrolling interest, net	—		—		—			—			—		—			—			14			14
Balance as of March 31, 2019	$	—	$	3	$	(5,203	)	$	24,310		$	1,966	$	(12,011	)	$	9,065		$	741		$	9,806



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Condensed Consolidated Statements of Cash Flows

For the Three Months Ended March 31, 2020 and 2019 (Unaudited)

(In millions)



	Three Months Ended March 31,
	2020			2019
Cash Flows from Operating Activities:
Net cash (used in) provided by operating activities - continuing operations	$	(100	)	$	59
Net cash provided by operating activities - discontinued operations	24			72
Net cash (used in) provided by operating activities	(76		)	131
Cash Flows from Investing Activities:
Proceeds from the sale, maturity, disposal or redemption of:
Fixed maturities	1,185			2,078
Equity securities	2			9
Mortgage loans on real estate	144			307
Limited partnerships/corporations	71			37
Acquisition of:
Fixed maturities	(1,537		)	(2,035		)
Equity securities	(1		)	(18		)
Mortgage loans on real estate	(234		)	(155		)
Limited partnerships/corporations	(112		)	(60		)
Short-term investments, net	(12		)	(9		)
Derivatives, net	174			45
Sales from consolidated investment entities	63			57
Purchases within consolidated investment entities	(206		)	(91		)
Collateral (delivered) received, net	(96		)	(107		)
Other, net	(11		)	(26		)
Net cash (used in) provided by investing activities - discontinued operations	(241		)	(76		)
Net cash (used in) provided by investing activities	(811		)	(44		)
Cash Flows from Financing Activities:
Deposits received for investment contracts	2,038			1,076
Maturities and withdrawals from investment contracts	(1,399		)	(1,525		)
Settlements on deposit contracts	(2		)	(2		)
Borrowings of consolidated investment entities	122			36
Repayments of borrowings of consolidated investment entities	(176		)	—
Contributions from (distributions to) participants in consolidated investment entities, net	348			(25		)
Proceeds from issuance of common stock, net	2			2
Share-based compensation	(14		)	(15		)
Common stock acquired - Share repurchase	(366		)	(250		)
Dividends paid on common stock	(20		)	(1		)
Dividends paid on preferred stock	(14		)	(10		)
Principal payments for financing leases	(5		)	—
Net cash provided by financing activities - discontinued operations	213			122
Net cash provided by (used in) financing activities	727			(592		)
Net (decrease) increase in cash and cash equivalents	(160		)	(505		)
Cash and cash equivalents, beginning of period	1,472			1,538
Cash and cash equivalents, end of period	1,312			1,033
Less: Cash and cash equivalents of discontinued operations, end of period	279			227
Cash and cash equivalents of continuing operations, end of period	$	1,033		$	806
Non-cash investing and financing activities:
Initial recognition of operating leases upon adoption of ASU 2016-02	$	—		$	146



The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

1. Business, Basis of Presentation and Significant Accounting Policies

Business

Voya Financial, Inc. and its subsidiaries (collectively the "Company") is a financial services organization in the United States that offers a broad range of retirement services, investment management services, mutual funds, group insurance and supplemental health products.

On December 18, 2019, the Company entered into a Master Transaction Agreement (the “Resolution MTA”) with Resolution Life U.S. Holdings Inc., a Delaware corporation (“Resolution Life US”), pursuant to which Resolution Life US will acquire all of the shares of the capital stock of Security Life of Denver Insurance Company ("SLD") and Security Life of Denver International Limited ("SLDI"), including the capital stock of several subsidiaries of SLD and SLDI. The transaction is expected to close by September 30, 2020 and is subject to conditions specified in the Resolution MTA, including the receipt of required regulatory approvals. The assets and liabilities related to the businesses to be sold have been classified as held for sale in the accompanying Condensed Consolidated Balance Sheets and as discontinued operations in the accompanying Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows and are reported separately for all periods presented. See the Business Held for Sale and Discontinued Operations Note to these Condensed Consolidated Financial Statements.

Concurrently with the sale, SLD will enter into reinsurance agreements with insurance subsidiaries of the Company. Pursuant to these agreements, the Company's subsidiaries will reinsure to SLD certain individual life insurance and annuities businesses. The sale of SLD, SLDI and several of their subsidiaries along with the aforementioned reinsurance transactions are referred to herein as the "Individual Life Transaction". The Individual Life Transaction will result in the disposition of substantially all of our life insurance and legacy non-retirement annuity businesses and related assets. As such, the Company will no longer report its Individual Life business as an operating segment.

On June 1, 2018, the Company consummated a series of transactions (collectively, the " 2018 Transaction") pursuant to a Master Transaction Agreement with VA Capital Company LLC ("VA Capital") and Athene Holding Ltd. ("Athene"). As part of the Transaction, Venerable Holdings, Inc. ("Venerable"), a wholly owned subsidiary of VA Capital, acquired two of the Company's subsidiaries, Voya Insurance and Annuity Company ("VIAC") and Directed Services, LLC ("DSL"), and VIAC and other Voya subsidiaries reinsured to Athene substantially all of their fixed and fixed indexed annuities business. In connection with the 2018 Transaction, VIAC and another Voya subsidiary engaged in a series of reinsurance arrangements pursuant to which Voya and its subsidiaries other than VIAC retained VIAC’s businesses other than variable annuities and fixed and fixed indexed annuities. The Transaction resulted in the disposition of substantially all of the Company's Closed Block Variable Annuity ("CBVA") and Annuities businesses.

The Company provides its principal products and services through three segments: Retirement, Investment Management and Employee Benefits. In addition, the Company includes in Corporate activities that are not directly related to its segments and certain run-off activities that are not meaningful to the Company's business strategy. See the Segments Note to these Condensed Consolidated Financial Statements.

Prior to May 2013, the Company was an indirect, wholly-owned subsidiary of ING Groep N.V. ("ING Group" or "ING"), a global financial services holding company based in The Netherlands. In May 2013, Voya Financial Inc. completed its initial public offering of common stock, including the issuance and sale of common stock by Voya Financial, Inc. and the sale of shares of common stock owned indirectly by ING Group. Between October 2013 and March 2015, ING Group completed the sale of its remaining shares of common stock of Voya Financial, Inc. in a series of registered public offerings.

Basis of Presentation

The accompanying Condensed Consolidated Financial Statements of the Company have been prepared in accordance with accounting principles generally accepted in the United States ("U.S. GAAP") and are unaudited. The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the Condensed Consolidated Financial Statements and the reported amounts of revenues and expenses during the reporting period. The inputs into the Company's estimates



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

and assumptions consider the economic implications of COVID-19 on the Company's critical and significant accounting estimates. Those estimates are inherently subject to change and actual results could differ from those estimates, and the differences may be material to the Condensed Consolidated Financial Statements.

The Condensed Consolidated Financial Statements include the accounts of Voya Financial, Inc. and its subsidiaries, as well as other voting interest entities ("VOEs") and variable interest entities ("VIEs") in which the Company has a controlling financial interest. See the Consolidated Investment Entities Note to these Condensed Consolidated Financial Statements. Intercompany transactions and balances have been eliminated.

The accompanying Condensed Consolidated Financial Statements reflect adjustments (including normal, recurring adjustments) necessary to present fairly the financial position of the Company as of March 31, 2020, its results of operations, comprehensive income and changes in shareholders' equity for the three months ended March 31, 2020 and 2019, and its statements of cash flows for the three months ended March 31, 2020 and 2019, in conformity with U.S. GAAP. Interim results are not necessarily indicative of full year performance.

The December 31, 2019 Consolidated Balance Sheet is from the audited Consolidated Financial Statements included in the Company's Annual Report on Form 10-K, filed with the SEC. Therefore, these unaudited Condensed Consolidated Financial Statements should be read in conjunction with the audited Consolidated Financial Statements and related notes included in the Company's Annual Report on Form 10-K.

Subsequent Events

The Company has evaluated subsequent events through the issuance date of the Condensed Consolidated financial statements including the implications of the COVID-19 pandemic. The Company is not aware of any material matters that could impact the Company's financial position, results of operations or cash flows or for which a disclosure is required.

Significant Accounting Policies

Effective January 1, 2020, the Company adopted Accounting Standards Update ("ASU") 2016-13 "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments”, as amended ("ASU 2016-13"). The Company adopted ASU 2016-13 using the modified retrospective method for financial assets measured at amortized cost and the prospective method for available-for-sale debt securities as required by ASU 2016-13. As a result, the Company had changes to the following significant accounting policies:


•	Investments: Mortgage Loans on Real Estate;


•	Impairments; and


•	Reinsurance.

Comparative information has not been adjusted and continues to be reported under previously applicable U.S. GAAP. The Company’s accounting policies amended by the adoption of ASU 2016-13 are as follows:

Investments

Mortgage Loans on Real Estate: The Company's mortgage loans on real estate are all commercial mortgage loans, which are reported at amortized cost, net of the allowance for credit losses. Amortized cost is the principal balance outstanding, net of deferred loan fees and costs. Accrued interest receivable is reported in Accrued investment income on the Condensed Consolidated Balance Sheets.

Mortgage loans are evaluated by the Company's investment professionals, including an appraisal of loan-specific performance, property characteristics and market trends. Loan performance is continuously monitored on a loan-specific basis throughout the year. The Company's review includes submitted appraisals, operating statements, rent revenues and annual inspection reports, among other items. This review evaluates whether the properties are performing at a consistent and acceptable level to secure the debt.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Management estimates the credit loss allowance balance using a factor-based method of probability of default and loss given default which incorporates relevant available information, from internal and external sources, relating to past events, current conditions, and reasonable and supportable forecasts. Included in the factor-based method are the consideration of debt type, capital market factors, and market vacancy rates, and loan-specific risk characteristics such as debt service coverage ratios (“DSCR”), loan-to-value (“LTV”), collateral size, seniority of the loan, segmentation, and property types.

The allowance for credit losses is a valuation account that is deducted from the loans’ amortized cost basis to present the net amount expected to be collected on the loans. The change in the allowance for credit losses is recorded in Other net realized capital gains (losses) in the Condensed Consolidated Statements of Operations. Loans are written off against the allowance when management believes the uncollectability of a loan balance is confirmed. Expected recoveries do not exceed the aggregate of amounts previously written-off and expected to be written-off.

Mortgages are rated for the purpose of quantifying the level of risk. Those loans with higher risk are placed on a watch list and are closely monitored for collateral deficiency or other credit events that may lead to a potential loss of principal or interest. The Company defines delinquent mortgage loans consistent with industry practice as 60 days past due.

Commercial mortgage loans are placed on non-accrual status when 90 days in arrears if the Company has concerns regarding the collectability of future payments, or if a loan has matured without being paid off or extended. Factors considered may include conversations with the borrower, loss of major tenant, bankruptcy of borrower or major tenant, decreased property cash flow, number of days past due, or various other circumstances. Based on an assessment as to the collectability of the principal, a determination is made either to apply against the book value or apply according to the contractual terms of the loan. Funds recovered in excess of book value would then be applied to recover expenses, credit loss allowance, and then interest. Accrual of interest resumes after factors resulting in doubts about collectability have improved.

For those mortgages that are determined to require foreclosure, expected credit losses are based on the fair value of the underlying collateral, net of estimated costs to obtain and sell at the point of foreclosure. Property obtained from foreclosed mortgage loans is recorded in Other investments on the Condensed Consolidated Balance Sheets.

Impairments

The Company evaluates its available-for-sale investments quarterly to determine whether a decline in fair value below the amortized cost basis has resulted from credit loss or other factors. This evaluation process entails considerable judgment and estimation. Factors considered in this analysis include, but are not limited to, the extent to which the fair value has been less than amortized cost, the issuer's financial condition and near-term prospects, future economic conditions and market forecasts, interest rate changes and changes in ratings of the security. A severe unrealized loss position on a fixed maturity may not have any impact on: (a) the ability of the issuer to service all scheduled interest and principal payments and (b) the evaluation of recoverability of all contractual cash flows or the ability to recover an amount at least equal to its amortized cost based on the present value of the expected future cash flows to be collected.

When assessing the Company's intent to sell a security, or if it is more likely than not it will be required to sell a security before recovery of its amortized cost basis, management evaluates facts and circumstances such as, but not limited to, decisions to rebalance the investment portfolio and sales of investments to meet cash flow or capital needs. When the Company has determined it has the intent to sell, or if it is more likely than not that the Company will be required to sell a security before recovery of its amortized cost basis, and the fair value has declined below amortized cost ("intent impairment"), the individual security is written down from amortized cost to fair value, and a corresponding charge is recorded in Net realized capital gains (losses) in the Condensed Consolidated Statements of Operations as Impairments.

For available-for-sale securities that do not meet the intent impairment criteria but the Company has determined that a credit loss exists, the present value of cash flows expected to be collected from the security are compared to the amortized cost basis of the security. If the present value of cash flows expected to be collected is less than the amortized cost basis, a credit loss allowance is recorded for the credit loss, limited by the amount that the fair value is less than the amortized cost basis. Any impairment that has not been recorded through an allowance for credit losses is recognized in Other comprehensive income (loss).

The Company uses the following methodology and significant inputs in determining whether a credit loss exists:



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

•

When determining collectability and the period over which the value is expected to recover for U.S. and foreign corporate securities, foreign government securities and state and political subdivision securities, the Company applies the same considerations utilized in its overall impairment evaluation process, which incorporates information regarding the specific security, the industry and geographic area in which the issuer operates and overall macroeconomic conditions. Projected future cash flows are estimated using assumptions derived from the Company's best estimates of likely scenario-based outcomes, after giving consideration to a variety of variables that includes, but is not limited to: general payment terms of the security; the likelihood that the issuer can service the scheduled interest and principal payments; the quality and amount of any credit enhancements; the security's position within the capital structure of the issuer; possible corporate restructurings or asset sales by the issuer; and changes to the rating of the security or the issuer by rating agencies.

•

Additional considerations are made when assessing the unique features that apply to certain structured securities, such as subprime, Alt-A, non-agency RMBS, CMBS and ABS. These additional factors for structured securities include, but are not limited to: the quality of underlying collateral; expected prepayment speeds; loan-to-value ratios; debt service coverage ratios; current and forecasted loss severity; consideration of the payment terms of the underlying assets backing a particular security; and the payment priority within the tranche structure of the security.

•

When determining the amount of the credit loss for U.S. and foreign corporate securities, foreign government securities and state and political subdivision securities, the Company considers the estimated fair value as the recovery value when available information does not indicate that another value is more appropriate. When information is identified that indicates a recovery value other than estimated fair value, the Company considers in the determination of recovery value the same considerations utilized in its overall impairment evaluation process, which incorporates available information and the Company's best estimate of scenario-based outcomes regarding the specific security and issuer; possible corporate restructurings or asset sales by the issuer; the quality and amount of any credit enhancements; the security's position within the capital structure of the issuer; fundamentals of the industry and geographic area in which the security issuer operates; and the overall macroeconomic conditions.


•	The Company performs a discounted cash flow analysis comparing the current amortized cost of a security to the present value of future cash flows expected to be received, including estimated defaults and prepayments. The discount rate is generally the effective interest rate of the fixed maturity prior to impairment.

Changes in the allowance for credit losses are recorded in Net realized capital gains (losses) as Impairments in the Condensed Consolidated Statements of Operations. Losses are charged against the allowance when the Company believes the uncollectability of an available-for-sale security is confirmed or when either of the criteria regarding intent or requirement to sell is met.

Accrued interest receivable on available-for-sale securities is excluded from the estimate of credit losses.

Reinsurance

The Company utilizes reinsurance agreements in most aspects of its insurance business to reduce its exposure to large losses. Such reinsurance permits recovery of a portion of losses from reinsurers, although it does not discharge the primary liability of the Company as direct insurer of the risks reinsured.

Accounting for reinsurance requires use of assumptions and estimates, particularly related to the future performance of the underlying business and the potential impact of counterparty credit risks. The Company periodically reviews actual and anticipated experience compared to the assumptions used to establish assets and liabilities relating to ceded and assumed reinsurance. The Company also evaluates the financial strength of potential reinsurers and continually monitors the financial condition of reinsurers.

Reinsurance recoverable balances are reported net of the allowance for credit losses in the Company’s Condensed Consolidated Balance Sheets. Management estimates the credit loss allowance balance using a factor-based method of probability of default and loss given default which incorporates relevant available information, from internal and external sources, relating to past events, current conditions, and reasonable and supportable forecasts. Included in the factor-based method are the consideration of capital market factors, counterparty financial information and ratings, and reinsurance agreement-specific risk characteristics such as collateral type, collateral size, and covenant strength.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The allowance for credit losses is a valuation account that is deducted from the reinsurance recoverable balance to present the net amount expected to be collected on the reinsurance recoverable. The change in the allowance for credit losses is recorded in Policyholder benefits in the Condensed Consolidated Statements of Operations.

Adoption of New Pronouncements

The following table provides a description of the Company's adoption of new Accounting Standard Updates ("ASUs") issued by the Financial Accounting Standards Board ("FASB") and the impact of the adoption on the Company's financial statements.



Standard	Description of Requirements	Effective Date and Method of Adoption	Effect on the Financial Statements or Other Significant Matters
ASU 2018-15, Implementation Costs Incurred in a Cloud Computing Arrangement that is a Service Contract	This standard, issued in August 2018, requires a customer in a hosting arrangement that is a service contract to follow the guidance for internal-use software projects to determine which implementation costs to capitalize as an asset. Capitalized implementation costs are required to be expensed over the term of the hosting arrangement. In addition, a customer is required to apply the impairment and abandonment guidance for long-lived assets to the capitalized implementation costs. Balances related to capitalized implementation costs must be presented in the same financial statement line items as other hosting arrangement balances, and additional disclosures are required.	January 1, 2020 using the prospective method.	Adoption of the ASU did not have a material impact on the Company's financial condition, results of operations, or cash flows.
ASU 2018-13, Changes to the Disclosure Requirements for Fair Value Measurement	This standard, issued in August 2018, simplifies certain disclosure requirements for fair value measurement.	January 1, 2020 using the transition method prescribed for each applicable provision.	Adoption of this ASU had no effect on the Company's financial condition, results of operations, or cash flows. The adoption resulted in various disclosure changes that have been included in Note 5, Fair Value Measurements.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)



Standard	Description of Requirements	Effective Date and Method of Adoption	Effect on the Financial Statements or Other Significant Matters
ASU 2016-13, Measurement of Credit Losses on Financial Instruments	This standard, issued in June 2016: • Introduces a new current expected credit loss ("CECL") model to measure impairment on certain types of financial instruments, • Requires an entity to estimate lifetime expected credit losses, under the new CECL model, based on relevant information about historical events, current conditions, and reasonable and supportable forecasts, • Modifies the impairment model for available-for-sale debt securities, and • Provides a simplified accounting model for purchased financial assets with credit deterioration since their origination. In addition, the FASB issued various amendments during 2018, 2019, and 2020 to clarify the provisions of ASU 2016-13.	January 1, 2020, using the modified retrospective method for financial assets measured at amortized cost and the prospective method for available-for-sale debt securities.	The Company recorded a $33 decrease, net of tax, to Unappropriated retained earnings as of a January 1, 2020 for the cumulative effect of adopting ASU 2016-13. The combined transition adjustment for continuing and discontinued operations includes recognition of an allowance for credit losses of $19 related to mortgage loans and $28 related to reinsurance recoverables, net of the effect of Deferred policy acquisition costs and Value of business acquired of $5 and deferred income taxes of $9. The provisions that required prospective adoption had no effect on the Company's financial condition, results of operations, or cash flows. In addition, disclosures have been updated to reflect accounting policy changes made as a result of the implementation of ASU 2016-13. (See the Significant Accounting Policies section.) Comparative information has not been adjusted and continues to be reported under previously applicable U.S. GAAP.

Future Adoption of Accounting Pronouncements

Long-Duration Contracts

In August 2018, the FASB issued ASU 2018-12, "Financial Services - Insurance (Topic 944) Targeted Improvements to the Accounting for Long-Duration Contracts" ("ASU 2018-12"), which changes the measurement and disclosures of insurance liabilities and deferred acquisition costs ("DAC") for long-duration contracts issued by insurers. In October 2019, the FASB voted to amend the effective date of ASU 2018-12 for public business entities that are required to file with the SEC to fiscal years beginning after December 15, 2021, including interim periods, with early adoption permitted. The Company is currently in the process of evaluating the provisions of ASU 2018-12. While it is not possible to estimate the expected impact of adoption at this time, the Company believes there is a reasonable possibility that implementation of ASU 2018-12 may result in a significant impact on Shareholders’ equity and future earnings patterns.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

In addition to requiring significantly expanded interim and annual disclosures regarding long-duration insurance contract assets and liabilities, ASU 2018-12's provisions include modifications to the accounting for such contracts in the following areas:



ASU 2018-12 Subject Area	Description of Requirements	Transition Provisions	Effect on the Financial Statements or Other Significant Matters
Assumptions used to measure the liability for future policy benefits for nonparticipating traditional and limited payment insurance contracts	Requires insurers to review and, if necessary, update cash flow assumptions at least annually. The effect of updating cash flow assumptions will be measured on a retrospective catch-up basis and presented in the Statement of Operations in the period in which the update is made. The rate used to discount the liability for future policy benefits will be required to be updated quarterly, with related changes in the liability recorded in AOCI. The discount rate will be based on an upper-medium grade fixed-income corporate instrument yield reflecting the duration characteristics of the relevant liabilities.	Initial adoption is required to be reported using either a full retrospective or modified retrospective approach. Under either method, upon adoption the liability for future policy benefits will be remeasured using current discount rates as of the beginning of the earliest period presented with the impact recorded as a cumulative effect adjustment to AOCI.	The application of periodic assumption updates for nonparticipating traditional and limited payment insurance contracts is significantly different from the current accounting approach for such liabilities, which is based on assumptions that are locked in at contract inception unless a premium deficiency occurs. Under the current accounting guidance, the liability discount rate is based on expected yields on the underlying investment portfolio held by the insurer. The implications of these requirements, including transition options, and related potential financial statement impacts are currently being evaluated.
Measurement of market risk benefits	Creates a new category of benefit features called market risk benefits, defined as features that protect contract holders from capital market risk and expose the insurers to that risk. Market risk benefits will be required to be measured at fair value, with changes in fair value recognized in the Statement of Operations, except for changes in fair value attributable to changes in the instrument-specific credit risk, which will be recorded in AOCI.	Full retrospective application is required. Upon adoption, any difference between the fair value and pre-adoption carrying value of market risk benefits not currently measured at fair value will be recorded to retained earnings. In addition, the cumulative effect of changes in instrument-specific credit risk will be reclassified from retained earnings to AOCI.	Under the current accounting guidance, certain features that are expected to meet the definition of market risk benefits are accounted for as either insurance liabilities or embedded derivatives. The implications of these requirements and related potential financial statement impacts are currently being evaluated.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)



ASU 2018-12 Subject Area	Description of Requirements	Transition Provisions	Effect on the Financial Statements or Other Significant Matters
Amortization of DAC and other balances	Requires DAC (and other balances that refer to the DAC model, such as deferred sales inducement costs and unearned revenue liabilities) for all long-duration contracts to be measured on a constant level basis over the expected life of the contract.	Initial adoption is required to be reported using either a full retrospective or modified retrospective approach. The method of transition applied for DAC and other balances must be consistent with the transition method selected for future policy benefit liabilities, as described above.	This approach is intended to approximate straight-line amortization and cannot be based on revenue or profits as it is under the current accounting model. Related amounts in AOCI will be eliminated upon adoption. ASU 2018-12 did not change the existing accounting guidance related to value of business acquired ("VOBA") and net cost of reinsurance, which allows, but does not require, insurers to amortize such balances on a basis consistent with DAC. The implications of these requirements, including transition options, and related potential financial statement impacts are currently being evaluated.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table provides a description of future adoptions of other new accounting standards that may have an impact on the Company's financial statements when adopted:



Standard	Description of Requirements	Effective date and transition provisions	Effect on the financial statements or other significant matters
ASU 2020-04, Reference Rate Reform	This standard, issued in March 2020, provides temporary optional expedients and exceptions for applying U.S. GAAP principles to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met.	The amendments are effective as of March 12, 2020, the issuance date of the ASU. An entity may elect to apply the amendments prospectively through December 31, 2022.	The Company expects that it will elect to apply some of the expedients and exceptions provided in ASU 2020-04; however, the Company is still evaluating the guidance, and therefore, the impact of the adoption of ASU 2020-04 on the Company’s financial condition and results of operations has not yet been determined.
ASU 2019-12, Simplifying the Accounting for Income Taxes	This standard, issued in December 2019, simplifies the accounting for income taxes by eliminating certain exceptions to the general principles and simplifying several aspects of ASC 740, Income taxes, including requirements related to the following: • The intraperiod tax allocation exception to the incremental approach, • The tax basis step-up in goodwill obtained in a transaction that is not a business combination, • Hybrid tax regimes, • Ownership changes in investments - changes from a subsidiary to an equity method investment, • Separate financial statements of entities not subject to tax, • Interim-period accounting for enacted changes in tax law, and • The year-to-date loss limitation in interim-period tax accounting.	January 1, 2021 with early adoption permitted. Early adoption in an interim period must reflect any adjustments as of the beginning of the annual period. Initial adoption of ASU 2019-12 is required to be reported on a prospective basis, except for certain provisions that are required to be applied retrospectively or modified retrospectively.	The Company is currently in the process of determining the impact of adoption of the provisions of ASU 2019-12.
ASU 2018-14, Changes to the Disclosure Requirements for Defined Benefit Plans	This standard, issued in August 2018, eliminates certain disclosure requirements that are no longer considered cost beneficial and requires new disclosures that are considered relevant.	December 31, 2020 with early adoption permitted. Initial adoption of ASU 2018-14 is required to be reported on a retrospective basis for all periods presented.	The Company is currently in the process of determining the impact of adoption of the provisions of ASU 2018-14.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

2. Business Held for Sale and Discontinued Operations

As noted in the Business, Basis of Presentation and Significant Accounting Policies Note, on December 18, 2019, the Company entered into the Resolution MTA with Resolution Life US to sell several of its subsidiaries and the related Individual Life and fixed and variable annuities businesses within these subsidiaries. Additionally, on June 1, 2018, the Company consummated a series of transactions pursuant to a Master Transaction Agreement (the "2018 MTA") to sell substantially all of its fixed and fixed indexed annuities businesses.

The following table presents summary information related to income (loss) from discontinued operations for the periods presented:



	Three Months Ended March 31,
	2020			2019
Income (loss) from discontinued operations, net of tax
Individual Life Transaction	$	(128	)	$	59
2018 Transaction	—			(79		)
Total	$	(128	)	$	(20	)

The Individual Life Transaction

Sale of legal entities

Pursuant to the Company executing the Resolution MTA and upon closing of the Individual Life Transaction, the Company will sell five of its legal subsidiaries, SLD, SLDI, Roaring River II ("RRII"), Midwestern United Life Insurance Company ("MUL") and Voya American Equities, Inc. ("VAE") to Resolution Life. US. Resolution Life US is an insurance holding company newly formed by Resolution Life Group Holdings, L.P., a Bermuda-based limited partnership (“RLGH”). The Individual Life Transaction is expected to close by September 30, 2020 and is subject to conditions specified in the Resolution MTA, including the receipt of required regulatory approvals.

The purchase price in the transaction is approximately $1.25 billion, with an adjustment based on the adjusted capital and surplus of SLD, SLDI and RRII at closing. The purchase price includes cash consideration of approximately $902, a $225 equity interest in RLGH, and $123 principal amount in surplus notes issued by SLD that will be retained by the Company under modified terms. The receivable for the surplus notes and SLD's corresponding liability outstanding as of March 31, 2020 and December 31, 2019 are included in Other investments and Liabilities held for sale, respectively, on the Company's Condensed Consolidated Balance Sheets. In the summary of major categories of assets and liabilities held for sale below, SLD's corresponding liability for the surplus notes is included in Notes payable.

The Individual Life Transaction is subject to a $100 reverse termination fee that would be payable by Resolution Life US to the Company if the Resolution MTA is terminated in prescribed circumstances related to the failure by Resolution Life US’s reserve financing provider to provide a committed financing facility. A separate $20 termination fee would be payable by Resolution Life US to the Company in prescribed circumstances where the Resolution MTA is terminated due to a failure to obtain certain approvals or consents.

Concurrent with the execution of the Resolution MTA, RLGH provided the Company with a limited guarantee to guarantee its financial obligations for an amount not to exceed $1.3 billion, including the termination fees and subject to the terms and conditions in the Resolution MTA.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The Company has determined that these entities to be disposed of meet the criteria to be classified as held for sale and that the sale represents a strategic shift that will have a major effect on the Company’s operations. Accordingly, the results of operations of the entities to be sold have been presented as discontinued operations in the accompanying Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows, and the assets and liabilities of the businesses have been classified as held for sale and segregated for all periods presented in the Condensed Consolidated Balance Sheets. A business classified as held for sale is recorded at the lower of its carrying value or estimated fair value less cost to sell. If the carrying value exceeds its estimated fair value less cost to sell, a loss is recognized. Transactions between the businesses held for sale and businesses in continuing operations that are expected to continue to exist after the disposal are not eliminated to appropriately reflect the continuing operations and the assets, liabilities and results of the businesses held for sale.

The results of discontinued operations are reported in "Income (loss) from discontinued operations, net of tax" in the accompanying Condensed Consolidated Statements of Operations for all periods presented. As of December 31, 2019, the Company recorded an estimated loss on sale, net of tax of $1,108 to write down the carrying value of the businesses held for sale to estimated fair value, which is based on the estimated sales price of the Individual Life Transaction as of December 31, 2019, less cost to sell and other adjustments in accordance with the Resolution MTA. In addition, the Company is required to remeasure the estimated fair value and loss on sale at the end of each quarter until closing of the Individual Life Transaction. As such, Income (loss) from discontinued operations, net of tax, for the three months ended March 31, 2020 includes an additional estimated loss on sale of $163, net of tax. The estimated loss on sale, net of tax as of March 31, 2020 of $1,271 represents the excess of the estimated carrying value of the businesses held for sale over the estimated purchase price, which approximates fair value, less cost to sell. Additionally, the estimated loss on sale is based on assumptions that are subject to change due to fluctuations in market conditions and other variables that may occur prior to the closing date.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the major categories of assets and liabilities classified as held for sale related to the Individual Life Transaction in the accompanying Condensed Consolidated Balance Sheets as of March 31, 2020 and December 31, 2019:



	March 31, 2020			December 31, 2019
Assets:
Investments:
Fixed maturities, available-for-sale, at fair value	$	11,097		$	11,483
Fixed maturities, at fair value using the fair value option	747			752
Mortgage loans on real estate, net of allowance for credit losses of $3 as of 2020	1,306			1,319
Policy loans	1,006			1,005
Derivatives	148			304
Other investments⁽¹⁾	423			430
Securities pledged	209			235
Total investments	14,936			15,528
Cash and cash equivalents	279			291
Short-term investments under securities loan agreements, including collateral delivered	191			216
Premium receivable and reinsurance recoverable, net allowance for credit losses of $13 as of 2020	3,102			3,101
Deferred policy acquisition costs and Value of business acquired	771			607
Current income taxes	136			136
Deferred income taxes	(664		)	(757		)
Other assets⁽²⁾	441			570
Assets held in separate accounts	1,212			1,485
Write-down of businesses held for sale to fair value less cost to sell	(1,271		)	(1,108		)
Total assets held for sale	$	19,133		$	20,069

Liabilities:
Future policy benefits and contract owner account balances	$	15,389		$	15,472
Payables under securities loan and repurchase agreements, including collateral held	265			428
Derivatives	58			77
Notes payable	252			252
Other liabilities	796			784
Liabilities related to separate accounts	1,212			1,485
Total liabilities held for sale	$	17,972		$	18,498

⁽¹⁾ Includes Other investments, Equity securities, Limited Partnerships/corporations and Short-term investments.

⁽²⁾ Includes Other assets and Accrued investment income.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the components of Income (loss) from discontinued operations, net of tax related to the Individual Life Transaction for the three months ended March 31, 2020 and 2019:



	Three Months Ended March 31,
	2020			2019
Revenues:
Net investment income	$	169		$	157
Fee income	174			187
Premiums	7			7
Total net realized capital gains (losses)	(26		)	29
Other revenue	(2		)	—
Total revenues	322			380
Benefits and expenses:
Interest credited and other benefits to contract owners/policyholders	238			251
Operating expenses	26			24
Net amortization of Deferred policy acquisition costs and Value of business acquired	12			29
Interest expense	2			2
Total benefits and expenses	278			306
Income (loss) from discontinued operations before income taxes	44			74
Income tax expense (benefit)	9			15
Loss on sale, net of tax	(163		)	—
Income (loss) from discontinued operations, net of tax	$	(128	)	$	59

The estimated purchase price and estimated carrying value of the legal entities to be sold as of the future date of closing, and therefore the estimated loss on sale related to the Individual Life Transaction, are subject to adjustment in future quarters until closing, and may be influenced by, but not limited to, the following factors:


•	The performance of the businesses held for sale, including the impact of mortality, reinsurance rates and financing costs;


•	Changes in the terms of the Transaction, including as the result of subsequent negotiations or as necessary to obtain regulatory approval; and


•	Other changes in the terms of the Transaction due to unanticipated developments.

The Company is required to remeasure the estimated fair value and loss on sale at the end of each quarter until closing of the Individual Life Transaction. Changes in the estimated loss on sale that occur prior to closing of the Individual Life Transaction will be reported as an adjustment to Income (loss) from discontinued operations, net of tax, in future quarters prior to closing.

Reinsurance

Concurrently with the sale, SLD will enter into reinsurance agreements with Reliastar Life Insurance Company ("RLI"), ReliaStar Life Insurance Company of New York ("RLNY"), and Voya Retirement Insurance and Annuity Company ("VRIAC"), each of which is a direct or indirect wholly owned subsidiary of the Company. Pursuant to these agreements, RLI and VRIAC will reinsure to SLD a 100% quota share, and RLNY will reinsure to SLD a 75% quota share, of their respective individual life insurance and annuities businesses. RLI, RLNY, and VRIAC will remain subsidiaries of the Company. The Company currently expects that these reinsurance transactions will be carried out on a coinsurance basis, with SLD’s reinsurance obligations collateralized in one of three ways: 1) invested assets placed in a comfort trust; 2) funds withheld basis with invested assets remaining on the respective subsidiaries of the Company; or 3) some combination of these two collateralization structures. Based on values as of March 31, 2020, U.S GAAP reserves to be ceded under the Individual Life Transaction (defined below) are expected to be approximately $11.0 billion and are subject to change until closing. The reinsurance agreements along with the sale of the legal entities noted



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

above will result in the disposition of substantially all of the Company's life insurance and legacy non-retirement annuity businesses. The revenues and net results of the Individual Life and Annuities businesses that will be disposed of via reinsurance are reported in businesses exited or to be exited through reinsurance or divestment which is an adjustment to the Company's U.S. GAAP revenues and earnings measures to calculate Adjusted operating revenues and Adjusted operating earnings before income taxes, respectively. In connection with the reinsurance agreements mentioned above, the Company may incur charges associated with the termination or recapture of existing reinsurance arrangements with its reinsurers.

The 2018 Transaction

The Company has determined that the CBVA and Annuities businesses disposed of in the 2018 Transaction disclosed in the Business, Basis of Presentation and Significant Accounting Policies Note to these Condensed Consolidated Financial Statements meet the criteria to be classified as discontinued operations and that the sale represents a strategic shift that has a major effect on the Company’s operations. Accordingly, the results of operations of the businesses sold have been presented as discontinued operations in the accompanying Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows for all periods presented.

Income (loss) from discontinued operations for the three months ended March 31, 2019 included an additional loss on sale of $79 related to purchase price true-up amounts with VA Capital which was settled during the second quarter of 2019.

Upon execution of the Individual Life Transaction including the reinsurance arrangements disclosed in the Individual Life Transaction section above, the Company will continue to hold an insignificant number of Individual Life, Annuities and CBVA policies. These policies are referred to in this Quarterly Report on Form 10-Q as "Residual Runoff Business".



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

3. Investments (excluding Consolidated Investment Entities)

Fixed Maturities

Available-for-sale and fair value option ("FVO") fixed maturities were as follows as of March 31, 2020:



	Amortized Cost		Gross Unrealized Capital Gains		Gross Unrealized Capital Losses		Embedded Derivatives⁽²⁾		Fair Value		Allowance for credit losses
Fixed maturities:
U.S. Treasuries	$	1,076	$	519	$	—	$	—	$	1,595	$	—
U.S. Government agencies and authorities	73		27		—		—		100		—
State, municipalities and political subdivisions	1,213		105		3		—		1,315		—
U.S. corporate public securities	12,721		1,537		302		—		13,956		—
U.S. corporate private securities	5,519		254		130		—		5,643		—
Foreign corporate public securities and foreign governments⁽¹⁾	3,875		251		120		—		4,006		—
Foreign corporate private securities⁽¹⁾	4,522		87		189		—		4,416		4
Residential mortgage-backed securities	5,515		227		162		27		5,607		—
Commercial mortgage-backed securities	3,629		186		330		—		3,484		1
Other asset-backed securities	2,083		9		218		—		1,872		2
Total fixed maturities, including securities pledged	40,226		3,202		1,454		27		41,994		7
Less: Securities pledged	1,416		201		62		—		1,555		—
Total fixed maturities	$	38,810	$	3,001	$	1,392	$	27	$	40,439	$	7

⁽¹⁾ Primarily U.S. dollar denominated.

⁽²⁾ Embedded derivatives within fixed maturity securities are reported with the host investment. The changes in fair value of embedded derivatives are reported in Other net realized capital gains (losses) in the Condensed Consolidated Statements of Operations.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Available-for-sale and FVO fixed maturities were as follows as of December 31, 2019:



	Amortized Cost		Gross Unrealized Capital Gains		Gross Unrealized Capital Losses		Embedded Derivatives⁽²⁾		Fair Value		OTTI⁽³⁾⁽⁴⁾
Fixed maturities:
U.S. Treasuries	$	1,074	$	308	$	—	$	—	$	1,382	$	—
U.S. Government agencies and authorities	74		21		—		—		95		—
State, municipalities and political subdivisions	1,220		103		—		—		1,323		—
U.S. corporate public securities	12,980		1,977		19		—		14,938		—
U.S. corporate private securities	5,568		488		21		—		6,035		—
Foreign corporate public securities and foreign governments⁽¹⁾	3,887		460		6		—		4,341		—
Foreign corporate private securities⁽¹⁾	4,545		288		2		—		4,831		—
Residential mortgage-backed securities	4,999		200		14		19		5,204		5
Commercial mortgage-backed securities	3,402		176		4		—		3,574		—
Other asset-backed securities	2,058		22		25		—		2,055		1
Total fixed maturities, including securities pledged	39,807		4,043		91		19		43,778		6
Less: Securities pledged	1,264		154		10		—		1,408		—
Total fixed maturities	$	38,543	$	3,889	$	81	$	19	$	42,370	$	6

⁽¹⁾ Primarily U.S. dollar denominated.

⁽³⁾ Represents OTTI reported as a component of Other comprehensive income (loss).

⁽⁴⁾ Amount excludes $336 of net unrealized gains on impaired available-for-sale securities.

The amortized cost and fair value of fixed maturities, including securities pledged, as of March 31, 2020, are shown below by contractual maturity. Actual maturities may differ from contractual maturities as securities may be restructured, called or prepaid. Mortgage-backed securities ("MBS") and Other asset-backed securities ("ABS") are shown separately because they are not due at a single maturity date.



	Amortized Cost		Fair Value
Due to mature:
One year or less	$	1,224	$	1,227
After one year through five years	5,035		5,019
After five years through ten years	7,998		8,117
After ten years	14,742		16,668
Mortgage-backed securities	9,144		9,091
Other asset-backed securities	2,083		1,872
Fixed maturities, including securities pledged	$	40,226	$	41,994

The investment portfolio is monitored to maintain a diversified portfolio on an ongoing basis. Credit risk is mitigated by monitoring concentrations by issuer, sector and geographic stratification and limiting exposure to any one issuer.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

As of March 31, 2020 and December 31, 2019, the Company did not have any investments in a single issuer, other than obligations of the U.S. Government and government agencies, with a carrying value in excess of 10% of the Company’s Total shareholders' equity.

The following tables present the composition of the U.S. and foreign corporate securities within the fixed maturity portfolio by industry category as of the dates indicated:



	Amortized Cost		Gross Unrealized Capital Gains		Gross Unrealized Capital Losses		Fair Value
March 31, 2020
Communications	$	1,653	$	227	$	6	$	1,874
Financial	4,013		365		46		4,332
Industrial and other companies	11,511		973		248		12,236
Energy	2,692		103		294		2,501
Utilities	4,921		358		77		5,202
Transportation	1,209		63		49		1,223
Total	$	25,999	$	2,089	$	720	$	27,368

December 31, 2019
Communications	$	1,694	$	295	$	—	$	1,989
Financial	4,067		535		1		4,601
Industrial and other companies	11,669		1,274		16		12,927
Energy	2,819		368		27		3,160
Utilities	4,895		561		1		5,455
Transportation	1,206		116		2		1,320
Total	$	26,350	$	3,149	$	47	$	29,452

The Company has elected the FVO for certain of its fixed maturities to better match the measurement of assets and liabilities in the Condensed Consolidated Statements of Operations. Certain collateralized mortgage obligations ("CMOs"), primarily interest-only and principal-only strips, are accounted for as hybrid instruments and reported at fair value with changes in the fair value recorded in Other net realized capital gains (losses) in the Condensed Consolidated Statements of Operations.

The Company invests in various categories of CMOs, including CMOs that are not agency-backed, that are subject to different degrees of risk from changes in interest rates and defaults. The principal risks inherent in holding CMOs are prepayment and extension risks related to significant decreases and increases in interest rates resulting in the prepayment of principal from the underlying mortgages, either earlier or later than originally anticipated. As of March 31, 2020 and December 31, 2019, approximately 44.7% and 43.4%, respectively, of the Company's CMO holdings, were invested in the above mentioned types of CMOs such as interest-only or principal-only strips, that are subject to more prepayment and extension risk than traditional CMOs.

Public corporate fixed maturity securities are distinguished from private corporate fixed maturity securities based upon the manner in which they are transacted. Public corporate fixed maturity securities are issued initially through market intermediaries on a registered basis or pursuant to Rule 144A under the Securities Act of 1933 (the "Securities Act") and are traded on the secondary market through brokers acting as principal. Private corporate fixed maturity securities are originally issued by borrowers directly to investors pursuant to Section 4(a)(2) of the Securities Act, and are traded in the secondary market directly with counterparties, either without the participation of a broker or in agency transactions.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Repurchase Agreements

As of March 31, 2020 and December 31, 2019, the Company did not have any securities pledged in dollar rolls or reverse repurchase agreements. As of March 31, 2020, the carrying value of securities pledged and obligation to repay loans related to repurchase agreement transaction was $72 and included in Securities pledged and Payables under securities loan and repurchase agreements, including collateral held on the Condensed Consolidated Balance Sheets. As of December 31, 2019, the carrying value of securities pledged and obligation to repay loans related to repurchase agreement transaction was $66. Securities pledged related to repurchase agreements are comprised of other asset-backed securities.

Securities Lending

The Company engages in securities lending whereby the initial collateral is required at a rate of 102% of the market value of the loaned securities. The lending agent retains the collateral and invests it in high quality liquid assets on behalf of the Company. The market value of the loaned securities is monitored on a daily basis with additional collateral obtained or refunded as the market value of the loaned securities fluctuates. The lending agent indemnifies the Company against losses resulting from the failure of a counterparty to return securities pledged where collateral is insufficient to cover the loss. As of March 31, 2020 and December 31, 2019, the fair value of loaned securities was $1,273 and $1,159, respectively, and is included in Securities pledged on the Condensed Consolidated Balance Sheets.

If cash is received as collateral, the lending agent retains the cash collateral and invests it in short-term liquid assets on behalf of the Company. As of March 31, 2020 and December 31, 2019, cash collateral retained by the lending agent and invested in short-term liquid assets on the Company's behalf was $1,179 and $1,055, respectively, and is recorded in Short-term investments under securities loan agreements, including collateral delivered on the Condensed Consolidated Balance Sheets. As of March 31, 2020 and December 31, 2019, liabilities to return collateral of $1,179 and $1,055, respectively, are included in Payables under securities loan and repurchase agreements, including collateral held on the Condensed Consolidated Balance Sheets.

The Company accepts non-cash collateral in the form of securities. The securities retained as collateral by the lending agent may not be sold or re-pledged, except in the event of default, and are not reflected on the Company’s Condensed Consolidated Balance Sheets. This collateral generally consists of U.S. Treasury, U.S. Government agency securities and MBS pools. As of March 31, 2020 and December 31, 2019, the fair value of securities retained as collateral by the lending agent on the Company’s behalf was $126 and $146, respectively.

The following table presents borrowings under securities lending transactions by asset class pledged as of the dates indicated:



	March 31, 2020 ⁽¹⁾⁽²⁾		December 31, 2019 ⁽¹⁾⁽²⁾
U.S. Treasuries	$	204	$	213
U.S. Government agencies and authorities	50		15
U.S. corporate public securities	729		684
Foreign corporate public securities and foreign governments	322		289
Payables under securities loan agreements	$	1,305	$	1,201

⁽¹⁾As of March 31, 2020 and December 31, 2019, borrowings under securities lending transactions include cash collateral of $1,179 and $1,055, respectively.

⁽²⁾As of March 31, 2020 and December 31, 2019, borrowings under securities lending transactions include non-cash collateral of $126 and $146, respectively.

The Company's securities lending activities are conducted on an overnight basis, and all securities loaned can be recalled at any time. The Company does not offset assets and liabilities associated with its securities lending program.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Allowance for credit losses

The following table presents a rollforward of the allowance for credit losses on available-for-sale fixed maturity securities for the period presented:



	Three Months Ended March 31, 2020
	Residential mortgage-backed securities		Commercial mortgage-backed securities		Foreign corporate private securities		Other asset-backed securities		Total
Balance as of January 1	$	—	$	—	$	—	$	—	$	—
Credit losses on securities for which credit losses were not previously recorded	—		1		4		2		7
Initial allowance for credit losses recognized on financial assets accounted for as PCD	—		—		—		—		—
Reductions for securities sold during the period	—		—		—		—		—
Reductions for intent to sell or more likely than not will be required to sell securities prior to recovery of amortized cost	—		—		—		—		—
Increase (decrease) on securities with allowance recorded in previous period	—		—		—		—		—
Write-offs	—		—		—		—		—
Recoveries of amounts previously written off	—		—		—		—		—
Balance as of March 31	$	—	$	1	$	4	$	2	$	7



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Unrealized Capital Losses

The following table presents available-for-sale fixed maturities, including securities pledged, for which an allowance for credit losses has not been recorded by market sector and duration as of the date indicated:



	Twelve Months or Less Below Amortized Cost					More Than Twelve Months Below Amortized Cost					Total
	Fair Value		Unrealized Capital Losses		Number of securities	Fair Value		Unrealized Capital Losses		Number of securities	Fair Value		Unrealized Capital Losses		Number of securities
March 31, 2020
State, municipalities and political subdivisions	$	66	$	3	22	$	1	$	—	1	$	67	$	3	23
U.S. corporate public securities	2,350		288		452	30		14		8	2,380		302		460
U.S. corporate private securities	1,362		89		110	116		41		11	1,478		130		121
Foreign corporate public securities and foreign governments	1,078		112		224	37		8		8	1,115		120		232
Foreign corporate private securities	2,100		178		144	52		11		6	2,152		189		150
Residential mortgage-backed	1,870		145		357	130		17		77	2,000		162		434
Commercial mortgage-backed	1,836		330		307	—		—		—	1,836		330		307
Other asset-backed	1,217		148		283	336		70		116	1,553		218		399
Total	$	11,879	$	1,293	1,899	$	702	$	161	227	$	12,581	$	1,454	2,126

The Company concluded that an allowance for credit losses was unnecessary for these securities because the unrealized losses are interest rate related.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Unrealized capital losses (including noncredit impairments), along with the fair value of fixed maturity securities, including securities pledged, by market sector and duration were as follows as of December 31, 2019:



	Twelve Months or Less Below Amortized Cost					More Than Twelve Months Below Amortized Cost					Total
	Fair Value		Unrealized Capital Losses			Fair Value		Unrealized Capital Losses			Fair Value		Unrealized Capital Losses
U.S. Treasuries	$	2	$	—	*	$	21	$	—	*	$	23	$	—	*
State, municipalities and political subdivisions	25		—		*	1		—		*	26		—		*
U.S. corporate public securities	122		3			199		16			321		19
U.S. corporate private securities	113		1			195		20			308		21
Foreign corporate public securities and foreign governments	15		—		*	103		6			118		6
Foreign corporate private securities	36		—		*	78		2			114		2
Residential mortgage-backed	730		8			194		6			924		14
Commercial mortgage-backed	472		4			18		—		*	490		4
Other asset-backed	308		5			641		20			949		25
Total	$	1,823	$	21		$	1,450	$	70		$	3,273	$	91
Total number of securities in an unrealized loss position	334					338					672

*Less than $1.

Based on the Company's quarterly evaluation of its securities in a unrealized loss position, described below, the Company concluded that these securities were not impaired as of March 31, 2020. The Company does not intend to sell the investments and it is not more likely than not that the Company will be required to sell the investments before recovery of their amortized cost bases.

See the Business, Basis of Presentation and Significant Accounting Policies Note these Condensed Consolidated Financial Statements for the policy used to evaluate whether the investments are impaired.

Gross unrealized capital losses on fixed maturities, including securities pledged, increased $1,363 from $91 to $1,454 for the three months ended March 31, 2020. The increase in gross unrealized capital losses was primarily due to non-credit related market factors.

At March 31, 2020, $9 of the total $1,454 of gross unrealized losses were from 5 available-for-sale fixed maturity securities with an unrealized loss position of 20% or more of amortized cost for 12 months or greater.

Evaluating Securities for Impairments

The Company performs a regular evaluation, on a security-by-security basis, of its available-for-sale securities holdings, including fixed maturity securities, in accordance with its impairment policy in order to evaluate whether such investments are impaired.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table identifies the Company's impairments included in the Condensed Consolidated Statements of Operations, excluding impairments included in Other comprehensive income (loss) by type for the periods indicated:



	Three Months Ended March 31,
	2020			2019
	Impairment		No. of Securities	Impairment			No. of Securities
U.S. corporate public securities	$	19	2	$	—		—
Foreign corporate private securities⁽¹⁾	—		—	25			3
Residential mortgage-backed	1		8	—		*	15
Commercial mortgage-backed	—		1	—			—
Other asset-backed	—		—	1			2
Total	$	20	11	$	26		20
Credit Impairments	$	—		$	26
Intent Impairments	$	20		$	—
⁽¹⁾Primarily U.S. dollar denominated.
*Less than $1

The Company may sell securities during the period in which fair value has declined below amortized cost for fixed maturities. In certain situations, new factors, including changes in the business environment, can change the Company’s previous intent to continue holding a security. Accordingly, these factors may lead the Company to record additional intent related capital losses.

Troubled Debt Restructuring

The Company invests in high quality, well performing portfolios of commercial mortgage loans and private placements. Under certain circumstances, modifications are granted to these contracts. Each modification is evaluated as to whether a troubled debt restructuring has occurred. A modification is a troubled debt restructuring when the borrower is in financial difficulty and the creditor makes concessions. Generally, the types of concessions may include reducing the face amount or maturity amount of the debt as originally stated, reducing the contractual interest rate, extending the maturity date at an interest rate lower than current market interest rates and/or reducing accrued interest. The Company considers the amount, timing and extent of the concession granted in determining any impairment or changes in the specific credit allowance recorded in connection with the troubled debt restructuring. A credit allowance may have been recorded prior to the quarter when the loan is modified in a troubled debt restructuring. Accordingly, the carrying value (net of the allowance) before and after modification through a troubled debt restructuring may not change significantly, or may increase if the expected recovery is higher than the pre-modification recovery assessment. For the three months ended March 31, 2020, the Company did not have any new commercial mortgage loan or new private placement troubled debt restructuring. For the three months ended March 31, 2019, the Company did not have any new commercial mortgage loans and had one new private placement troubled debt restructuring with a pre-modification cost basis of $107 and a post-modification carrying value of $81.

For the three months ended March 31, 2020 and March 31, 2019, the Company did not have any commercial mortgage loans or private placements modified in a troubled debt restructuring with a subsequent payment default.

Mortgage Loans on Real Estate

The Company diversifies its commercial mortgage loan portfolio by geographic region and property type to reduce concentration risk. The Company manages risk when originating commercial mortgage loans by generally lending only up to 75% of the estimated fair value of the underlying real estate. Subsequently, the Company continuously evaluates mortgage loans based on relevant current information including a review of loan-specific performance, property characteristics and market trends. Loan performance is monitored on a loan specific basis through the review of submitted appraisals, operating statements, rent revenues and annual inspection reports, among other items. This review ensures properties are performing at a consistent and acceptable level to secure the debt. The components to evaluate debt service coverage are received and reviewed at least annually to determine the level of risk.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Loan-to-value ("LTV") and debt service coverage ("DSC") ratios are measures commonly used to assess the risk and quality of mortgage loans. The LTV ratio, calculated at time of origination, is expressed as a percentage of the amount of the loan relative to the value of the underlying property. A LTV ratio in excess of 100% indicates the unpaid loan amount exceeds the underlying collateral. The DSC ratio, based upon the most recently received financial statements, is expressed as a percentage of the amount of a property’s net income to its debt service payments. A DSC ratio of less than 1.0 indicates that a property’s operations do not generate sufficient income to cover debt payments. These ratios are utilized as part of the review process described above.

The following tables present commercial mortgage loans by year of origination and LTV ratio as of the dates indicated. The information is updated as of March 31, 2020 and December 31, 2019, respectively.



	As of March 31, 2020
	Loan-to-Value Ratios
Year of Origination	0% - 50%		>50% - 60%		>60% - 70%		>70% - 80%		>80% and above		Total
2020	$	55	$	144	$	28	$	—	$	—	$	227
2019	389		208		99		15		—		711
2018	206		168		97		—		—		471
2017	699		434		18		—		—		1,151
2016	630		321		15		—		—		966
2015	610		189		—		—		—		799
2014 and prior	1,913		700		31		—		—		2,644
Total	$	4,502	$	2,164	$	288	$	15	$	—	$	6,969



	As of December 31, 2019
	Loan-to-Value Ratios
Year of Origination	0% - 50%		>50% - 60%		>60% - 70%		>70% - 80%		>80% and above		Total
2020	$	—	$	—	$	—	$	—	$	—	$	—
2019	121		138		227		211		26		723
2018	11		141		188		159		14		513
2017	153		283		697		12		15		1,160
2016	122		221		579		50		—		972
2015	39		502		248		15		—		804
2014 and prior	241		438		1,771		256		1		2,707
Total	$	687	$	1,723	$	3,710	$	703	$	56	$	6,879



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following tables present commercial mortgage loans by year of origination and DSC ratio as of the dates indicated. The information is updated as of March 31, 2020 and December 31, 2019, respectively.



	As of March 31, 2020
	Debt Service Coverage Ratios
Year of Origination	>1.5x		>1.25x - 1.5x		>1.0x - 1.25x		<1.0x		Commercial mortgage loans secured by land or construction loans		Total
2020	$	167	$	35	$	25	$	—	$	—	$	227
2019	540		106		65		—		—		711
2018	319		13		98		41		—		471
2017	623		272		176		80		—		1,151
2016	864		68		30		4		—		966
2015	744		49		6		—		—		799
2014 and prior	2,232		218		123		71		—		2,644
Total	$	5,489	$	761	$	523	$	196	$	—	$	6,969



	As of December 31, 2019
	Debt Service Coverage Ratios
Year of Origination	>1.5x		>1.25x - 1.5x		>1.0x - 1.25x		<1.0x		Commercial mortgage loans secured by land or construction loans		Total
2020	$	—	$	—	$	—	$	—	$	—	$	—
2019	493		165		66		—		—		724
2018	351		13		88		61		—		513
2017	608		292		167		93		—		1,160
2016	873		63		31		4		—		971
2015	743		50		6		6		—		805
2014 and prior	2,265		210		139		92		—		2,706
Total	$	5,333	$	793	$	497	$	256	$	—	$	6,879



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following tables present the commercial mortgage loans by year of origination and U.S. region as of the dates indicated. The information is updated as of March 31, 2020 and December 31, 2019, respectively.



	As of March 31, 2020
	U.S. Region
Year of Origination	Pacific		South Atlantic		Middle Atlantic		West South Central		Mountain		East North Central		New England		West North Central		East South Central		Total
2020	$	32	$	124	$	17	$	23	$	15	$	8	$	—	$	—	$	8	$	227
2019	99		201		20		189		68		64		18		14		38		711
2018	106		156		72		47		60		16		—		14		—		471
2017	176		127		458		170		106		63		6		45		—		1,151
2016	276		180		191		46		106		119		14		28		6		966
2015	223		217		171		42		54		68		12		12		—		799
2014 and prior	718		541		386		212		272		237		66		167		45		2,644
Total	$	1,630	$	1,546	$	1,315	$	729	$	681	$	575	$	116	$	280	$	97	$	6,969



	As of December 31, 2019
	U.S. Region
Year of Origination	Pacific		South Atlantic		Middle Atlantic		West South Central		Mountain		East North Central		New England		West North Central		East South Central		Total
2020	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
2019	100		200		35		187		67		63		18		15		37		722
2018	106		182		73		47		60		16		—		14		15		513
2017	177		128		464		171		107		63		6		45		—		1,161
2016	277		181		193		47		107		119		14		28		6		972
2015	226		218		171		43		54		68		12		12		—		804
2014 and prior	741		553		390		224		275		242		67		169		46		2,707
Total	$	1,627	$	1,462	$	1,326	$	719	$	670	$	571	$	117	$	283	$	104	$	6,879



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following tables present the commercial mortgage loans by year of origination and property type as of the dates indicated. The information is updated as of March 31, 2020 and December 31, 2019, respectively.



	As of March 31, 2020
	Property Type
Year of Origination	Retail		Industrial		Apartments		Office		Hotel/Motel		Other		Mixed Use		Total
2020	$	49	$	9	$	116	$	53	$	—	$	—	$	—	$	227
2019	55		130		388		105		33		—		—		711
2018	78		121		206		26		4		36		—		471
2017	141		550		267		189		4		—		—		1,151
2016	178		309		262		192		10		9		6		966
2015	198		283		131		89		30		68		—		799
2014 and prior	1,194		223		485		371		107		208		56		2,644
Total	$	1,893	$	1,625	$	1,855	$	1,025	$	188	$	321	$	62	$	6,969



	As of December 31, 2019
	Property Type
Year of Origination	Retail		Industrial		Apartments		Office		Hotel/Motel		Other		Mixed Use		Total
2020	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
2019	55		130		400		105		32		—		—		722
2018	83		122		221		46		4		36		—		512
2017	142		557		268		190		4		—		—		1,161
2016	179		312		263		192		10		10		6		972
2015	198		285		133		90		30		69		—		805
2014 and prior	1,216		230		512		376		108		209		56		2,707
Total	$	1,873	$	1,636	$	1,797	$	999	$	188	$	324	$	62	$	6,879

The following table summarizes the activity in the allowance for losses for commercial mortgage loans for the periods indicated:



	March 31, 2020
Allowance for credit losses, balance at January 1	$	16
Credit losses on mortgage loans for which credit losses were not previously recorded	1
Initial allowance for credit losses recognized on financial assets accounted for as PCD	—
Increase (decrease) on mortgage loans with allowance recorded in previous period	5
Provision for expected credit losses	22
Writeoffs	—
Recoveries of amounts previously written off	—
Allowance for credit losses, end of period	$	22



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table presents past due commercial mortgage loans as of the dates indicated:



	March 31, 2020		December 31, 2019
Delinquency:
Current	$	6,969	$	6,879
30-59 days past due	—		—
60-89 days past due	—		—
Greater than 90 days past due	—		—
Total	$	6,969	$	6,879

Commercial mortgage loans are placed on non-accrual status when 90 days in arrears if the Company has concerns regarding the collectability of future payments, or if a loan has matured without being paid off or extended. As of March 31, 2020 and December 31, 2019, the Company had no commercial mortgage loans in non-accrual status. There was no interest income recognized on loans in non-accrual status for the three months ended March 31, 2020 and December 31, 2019.

As of March 31, 2020 and December 31, 2019, the Company had no commercial mortgage loans that were over 90 days or more past due but are not on non-accrual status. The Company had no commercial mortgage loans on non-accrual status for which there is no related allowance for credit losses as of March 31, 2020.

Net Investment Income

The following table summarizes Net investment income for the periods indicated:



	Three Months Ended March 31,
	2020		2019
Fixed maturities	$	571	$	555
Equity securities	3		3
Mortgage loans on real estate	74		79
Policy loans	11		11
Short-term investments and cash equivalents	2		4
Other	55		23
Gross investment income	716		675
Less: investment expenses	18		17
Net investment income	$	698	$	658

As of March 31, 2020 and December 31, 2019, the Company had $5 and $1, respectively, of investments in fixed maturities that did not produce net investment income. Fixed maturities are moved to a non-accrual status when the investment defaults.

Interest income on fixed maturities is recorded when earned using an effective yield method, giving effect to amortization of premiums and accretion of discounts. Such interest income is recorded in Net investment income in the Condensed Consolidated Statements of Operations.

Net Realized Capital Gains (Losses)

Net realized capital gains (losses) comprise the difference between the amortized cost of investments and proceeds from sale and redemption, as well as losses incurred due to the credit-related and intent-related impairment of investments. Realized investment gains and losses are also primarily generated from changes in fair value of embedded derivatives within products and fixed maturities, changes in fair value of fixed maturities recorded at FVO and changes in fair value including accruals on derivative



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

instruments, except for effective cash flow hedges. Net realized capital gains (losses) also include changes in fair value of equity securities. The cost of the investments on disposal is generally determined based on first-in-first-out ("FIFO") methodology.

Net realized capital gains (losses) were as follows for the periods indicated:



	Three Months Ended March 31,
	2020			2019
Fixed maturities, available-for-sale, including securities pledged	$	(36	)	$	(23	)
Fixed maturities, at fair value option	33			67
Equity securities	(10		)	5
Derivatives	(30		)	(64		)
Embedded derivatives - fixed maturities	8			1
Guaranteed benefit derivatives	(193		)	5
Mortgage Loans	(5		)	—
Other investments	—			(3		)
Net realized capital gains (losses)	$	(233	)	$	(12	)

For the three months ended March 31, 2020 and 2019, the change in the fair value of equity securities still held as of March 31, 2020 and 2019 was $(10) and $5, respectively.

Proceeds from the sale of fixed maturities, available-for-sale, and equity securities and the related gross realized gains and losses, before tax, were as follows for the periods indicated:



	Three Months Ended March 31,
	2020		2019
Proceeds on sales	$	467	$	1,589
Gross gains	11		22
Gross losses	20		24

4. Derivative Financial Instruments

The Company enters into the following types of derivatives:

Interest rate caps and floors: The Company uses interest rate cap contracts to hedge the interest rate exposure arising from duration mismatches between assets and liabilities. Interest rate caps are also used to hedge interest rate exposure if rates rise above a specified level. The Company uses interest rate floor contracts to hedge interest rate exposure if rates decrease below a specified level. The Company pays an upfront premium to purchase these caps and floors. The Company utilizes these contracts in non-qualifying hedging relationships.

Interest rate swaps: Interest rate swaps are used by the Company primarily to reduce market risks from changes in interest rates and to alter interest rate exposure arising from mismatches between assets and/or liabilities. Interest rate swaps are also used to hedge the interest rate risk associated with the value of assets it owns or in an anticipation of acquiring them. Using interest rate swaps, the Company agrees with another party to exchange, at specified intervals, the difference between fixed rate and floating rate interest payments, calculated by reference to an agreed upon notional principal amount. These transactions are entered into pursuant to master agreements that provide for a single net payment to be made to/from the counterparty at each due date. The Company utilizes these contracts in qualifying hedging relationships as well as non-qualifying hedging relationships.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Foreign exchange swaps: The Company uses foreign exchange or currency swaps to reduce the risk of change in the value, yield or cash flows associated with certain foreign denominated invested assets. Foreign exchange swaps represent contracts that require the exchange of foreign currency cash flows against U.S. dollar cash flows at regular periods, typically quarterly or semi-annually. The Company utilizes these contracts in qualifying hedging relationships as well as non-qualifying hedging relationships.

Credit default swaps: Credit default swaps are used to reduce credit loss exposure with respect to certain assets that the Company owns or to assume credit exposure on certain assets that the Company does not own. Payments are made to, or received from, the counterparty at specified intervals. In the event of a default on the underlying credit exposure, the Company will either receive a payment (purchased credit protection) or will be required to make a payment (sold credit protection) equal to the par minus recovery value of the swap contract. The Company utilizes these contracts in non-qualifying hedging relationships.

Total return swaps: The Company uses total return swaps as a hedge against a decrease in variable annuity account values, which are invested in certain indices. Total return swaps are also used as a hedge of other corporate liabilities. Using total return swaps, the Company agrees with another party to exchange, at specified intervals, the difference between the economic risk and reward of assets or a market index and the London Interbank Offered Rates ("LIBOR") rate, calculated by reference to an agreed upon notional principal amount. No cash is exchanged at the onset of the contracts. Cash is paid and received over the life of the contract based upon the terms of the swaps. The Company utilizes these contracts in non-qualifying hedging relationships.

Currency forwards: The Company utilizes currency forward contracts to hedge currency exposure related to its invested assets. The Company utilizes these contracts in non-qualifying hedging relationships.

Forwards: The Company uses forward contracts to hedge certain invested assets against movement in interest rates, particularly mortgage rates. The Company uses To Be Announced mortgage-backed securities as an economic hedge against rate movements. The Company utilizes forward contracts in non-qualifying hedging relationships.

Futures: Futures contracts are used to hedge against a decrease in certain equity indices. Such decreases may correlate to a decrease in variable annuity account values which would increase the possibility of the Company incurring an expense for guaranteed benefits in excess of account values. The Company also uses interest rate futures contracts to hedge its exposure to market risks due to changes in interest rates. The Company enters into exchange traded futures with regulated futures commissions that are members of the exchange. The Company also posts initial and variation margins, with the exchange, on a daily basis. The Company utilizes exchange-traded futures in non-qualifying hedging relationships. The Company may also use futures contracts as a hedge against an increase in certain equity indices.

Swaptions: A swaption is an option to enter into a swap with a forward starting effective date. The Company uses swaptions to hedge the interest rate exposure associated with the minimum crediting rate and book value guarantees embedded in the retirement products that the Company offers. Increases in interest rates will generate losses on assets that are backing such liabilities. In certain instances, the Company locks in the economic impact of existing purchased swaptions by entering into offsetting written swaptions. The Company pays a premium when it purchases the swaption. The Company utilizes these contracts in non-qualifying hedging relationships.

Options: The Company uses equity options to hedge against an increase in various equity indices. Such increases may result in increased payments to the holders of the fixed-index annuity ("FIA") and indexed universal life ("IUL") contracts. The Company pays an upfront premium to purchase these options. The Company utilizes these options in non-qualifying hedging relationships.

Currency Options: The Company uses currency option contracts to hedge currency exposure related to its invested assets. The Company utilizes these contracts in non-qualifying hedging relationships.

Managed custody guarantees ("MCGs"): The Company issues certain credited rate guarantees on variable fixed income portfolios that represent stand-alone derivatives. The market value is partially determined by, among other things, levels of or changes in interest rates, prepayment rates and credit ratings/spreads.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Embedded derivatives: The Company also invests in certain fixed maturity instruments and has issued certain products that contain embedded derivatives for which market value is at least partially determined by, among other things, levels of or changes in domestic and/or foreign interest rates (short-term or long-term), exchange rates, prepayment rates, equity rates or credit ratings/spreads. In addition, the Company has entered into coinsurance with funds withheld arrangements, which contain embedded derivatives.

The Company's use of derivatives is limited mainly to economic hedging to reduce the Company's exposure to cash flow variability of assets and liabilities, interest rate risk, credit risk, exchange rate risk and equity market risk. It is the Company's policy not to offset amounts recognized for derivative instruments and amounts recognized for the right to reclaim cash collateral or the obligation to return cash collateral arising from derivative instruments executed with the same counterparty under a master netting arrangement, which provides the Company with the legal right of offset. However, in accordance with the Chicago Mercantile Exchange ("CME") rules related to the variation margin payments, the Company is required to adjust the derivative balances with the variation margin payments related to its cleared derivatives executed through CME.

The notional amounts and fair values of derivatives from continuing operations, including amounts related to businesses to be

exited via reinsurance associated with the Individual Life Transaction, were as follows as of the dates indicated:



	March 31, 2020						December 31, 2019
	Notional Amount		Asset Fair Value		Liability Fair Value		Notional Amount		Asset Fair Value		Liability Fair Value
Derivatives: Qualifying for hedge accounting⁽¹⁾
Cash flow hedges:
Interest rate contracts	$	30	$	—	$	—	$	30	$	—	$	—
Foreign exchange contracts	772		83		—		771		12		21
Derivatives: Non-qualifying for hedge accounting⁽¹⁾
Interest rate contracts	26,856		783		1,038		25,027		294		371
Foreign exchange contracts	151		5		—		92		—		1
Equity contracts	446		4		28		400		10		8
Credit contracts	235		—		2		237		—		2
Embedded derivatives and Managed custody guarantees:
Within fixed maturity investments	N/A		27		—		N/A		19		—
Within products	N/A		—		227		N/A		—		60
Within reinsurance agreements	N/A		—		52		N/A		—		100
Managed custody guarantees	N/A		—		26		N/A		—		—
Total			$	902	$	1,373			$	335	$	563

⁽¹⁾Open derivative contracts are reported as Derivatives assets or liabilities on the Condensed Consolidated Balance Sheets at fair value.

N/A - Not Applicable



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The notional amounts and fair values of derivatives for businesses held for sale were as follows as of the dates indicated:



	March 31, 2020						December 31, 2019
	Notional Amount		Asset Fair Value		Liability Fair Value		Notional Amount		Asset Fair Value		Liability Fair Value
Derivatives: Qualifying for hedge accounting⁽¹⁾
Cash flow hedges:
Interest rate contracts	$	1	$	—	$	—	$	1	$	—	$	—
Foreign exchange contracts	19		4		—		19		1		1
Derivatives: Non-qualifying for hedge accounting⁽¹⁾
Interest rate contracts	2,212		50		55		2,227		49		56
Foreign exchange contracts	31		1		—		18		—		—
Equity contracts	1,821		93		3		1,753		254		20
Embedded derivatives and Managed custody guarantees:
Within fixed maturity investments	N/A		11		—		N/A		8		—
Within products	N/A		—		82		N/A		—		217
Within reinsurance agreements	N/A		—		58		N/A		—		75
Total			$	159	$	198			$	312	$	369

⁽¹⁾ Open derivative contracts are reported as Derivatives assets or liabilities on the Condensed Consolidated Balance Sheets at fair value.

N/A - Not Applicable

Based on the notional amounts, a substantial portion of the Company’s derivative positions was not designated or did not qualify for hedge accounting as part of a hedging relationship as of March 31, 2020 and December 31, 2019. The Company utilizes derivative contracts mainly to hedge exposure to variability in cash flows, interest rate risk, credit risk, foreign exchange risk and equity market risk. The majority of derivatives used by the Company are designated as product hedges, which hedge the exposure arising from insurance liabilities or guarantees embedded in the contracts the Company offers through various product lines. These derivatives do not qualify for hedge accounting as they do not meet the criteria of being "highly effective" as outlined in ASC Topic 815, but do provide an economic hedge, which is in line with the Company’s risk management objectives. The Company also uses derivatives contracts to hedge its exposure to various risks associated with the investment portfolio. The Company does not seek hedge accounting treatment for certain of these derivatives as they generally do not qualify for hedge accounting due to the criteria required under the portfolio hedging rules outlined in ASC Topic 815. The Company also uses credit default swaps coupled with other investments in order to produce the investment characteristics of otherwise permissible investments that do not qualify as effective accounting hedges under ASC Topic 815.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Although the Company has not elected to net its derivative exposures, the notional amounts and fair values of Over-The-Counter ("OTC") and cleared derivatives excluding exchange traded contracts for continuing operations and businesses held for sale are presented in the tables below as of the dates indicated:



	March 31, 2020
Continuing operations:⁽¹⁾
	Notional Amount		Asset Fair Value			Liability Fair Value
Credit contracts	$	235	$	—		$	2
Equity contracts	290		3			28
Foreign exchange contracts	923		88			—
Interest rate contracts	25,368		782			1,037
			873			1,067
Counterparty netting⁽²⁾			(715		)	(715		)
Cash collateral netting⁽²⁾			(151		)	(351		)
Securities collateral netting⁽²⁾			(5		)	—
Net receivables/payables			$	2		$	1

(1) Includes amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction,

⁽²⁾Represents the netting of receivable balances with payable balances, net of collateral, for the same counterparty under eligible netting agreements.



	March 31, 2020
Businesses held for sale:
	Notional Amount		Asset Fair Value			Liability Fair Value
Credit contracts	$	—	$	—		$	—
Equity contracts	1,821		93			3
Foreign exchange contracts	50		5			—
Interest rate contracts	2,213		50			55
			148			58
Counterparty netting⁽¹⁾			(56		)	(56		)
Cash collateral netting⁽¹⁾			(73		)	(2		)
Securities collateral netting⁽¹⁾			(9		)	—
Net receivables/payables			$	10		$	—

⁽¹⁾Represents the netting of receivable balances with payable balances, net of collateral, for the same counterparty under eligible netting agreements.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)



	December 31, 2019
Continuing operations:⁽¹⁾
	Notional Amount		Asset Fair Value			Liability Fair Value
Credit contracts	$	237	$	—		$	2
Equity contracts	293		9			7
Foreign exchange contracts	863		12			22
Interest rate contracts	23,634		295			371
			316			402
Counterparty netting⁽²⁾			(290		)	(290		)
Cash collateral netting⁽²⁾			(25		)	(100		)
Securities collateral netting⁽²⁾			—			(5		)
Net receivables/payables			$	1		$	7

(1) Includes amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction,

(2) Represents the netting of receivable balances with payable balances, net of collateral, for the same counterparty under eligible netting agreements.



	December 31, 2019
Businesses held for sale:
	Notional Amount		Asset Fair Value			Liability Fair Value
Credit contracts	$	—	$	—		$	—
Equity contracts	1,753		254			20
Foreign exchange contracts	37		1			1
Interest rate contracts	2,228		49			56
			304			77
Counterparty netting⁽¹⁾			(76		)	(76		)
Cash collateral netting⁽¹⁾			(206		)	—
Securities collateral netting⁽¹⁾			(17		)	—
Net receivables/payables			$	5		$	1

(1) Represents the netting of receivable balances with payable balances, net of collateral, for the same counterparty under eligible netting agreements.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Collateral

Under the terms of the OTC Derivative International Swaps and Derivatives Association, Inc. ("ISDA") agreements, the Company may receive from, or deliver to, counterparties collateral to assure that terms of the ISDA agreements will be met with regard to the Credit Support Annex ("CSA"). The terms of the CSA call for the Company to pay interest on any cash received equal to the Federal Funds rate. To the extent cash collateral is received and delivered, it is included in Payables under securities loan and repurchase agreements, including collateral held and Short-term investments under securities loan agreements, including collateral delivered, respectively, on the Condensed Consolidated Balance Sheets and is reinvested in short-term investments. Collateral held is used in accordance with the CSA to satisfy any obligations. Investment grade bonds owned by the Company are the source of noncash collateral posted, which is reported in Securities pledged on the Condensed Consolidated Balance Sheets.

Continuing operations: As of March 31, 2020, the Company held $106 and pledged $292 of net cash collateral related to OTC derivative contracts and cleared derivative contracts, respectively. As of December 31, 2019, the Company held $9 and $82 of net cash collateral related to OTC derivative contracts and cleared derivative contracts, respectively. In addition, as of March 31, 2020, the Company delivered $210 of securities and held $7 of securities as collateral. As of December 31, 2019, the Company delivered $183 of securities and held no securities as collateral.

Businesses held for sale: As of March 31, 2020, the Company held $75 and pledged $1 of net cash collateral related to OTC derivative contracts and cleared derivative contracts, respectively. As of December 31, 2019, the Company held $213 and no net cash collateral related to OTC derivative contracts and cleared derivative contracts, respectively. In addition, as of March 31, 2020, the Company delivered $2 of securities and held $9 of securities as collateral. As of December 31, 2019, the Company delivered $2 of securities and held $18 of securities as collateral.

The location and effect of derivatives qualifying for hedge accounting from continuing operations, including amounts related to

businesses to be exited via reinsurance associated with the Individual Life Transaction, on the Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Comprehensive Income are as follows for the period indicated:



	Three Months Ended March 31,
	2020				2019
	Interest Rate Contracts		Foreign Exchange Contracts		Interest Rate Contracts		Foreign Exchange Contracts
Derivatives: Qualifying for hedge accounting
Location of Gain or (Loss) Reclassified from Accumulated Other Comprehensive Income into Income	Net investment income		Net investment income		Net investment income		Net investment income
Amount of Gain or (Loss) Recognized in Other Comprehensive Income	$	2	$	92	$	1	$	(9	)
Amount of Gain or (Loss) Reclassified from Accumulated Other Comprehensive Income	—		3		—		3



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The location and amount of gain (loss) recognized from continuing operations, including amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction, in the Condensed Consolidated Statements of Operations for derivatives qualifying for hedge accounting are as follows for the period indicated:



	Three Months Ended March 31,
	2020					2019
	Net Investment Income		Other net realized capital gains/(losses)			Net Investment Income		Other net realized capital gains/(losses)
Total amounts of line items presented in the statement of operations in which the effects of cash flow hedges are recorded	$	698	$	(213	)	$	658	$	14
Derivatives: Qualifying for hedge accounting
Cash flow hedges:
Foreign exchange contracts:
Gain (loss) reclassified from accumulated other comprehensive income into income	3		—			3		—

The location and effect of derivatives not designated as hedging instruments from continuing operations, including amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction, on the Condensed Consolidated Statements of Operations are as follows for the periods indicated:



	Location of Gain or (Loss) Recognized in Income on Derivative	Three Months Ended March 31,
		2020			2019
Derivatives: Non-qualifying for hedge accounting
Interest rate contracts	Other net realized capital gains (losses)	$	(37	)	$	(52	)
Foreign exchange contracts	Other net realized capital gains (losses)	7			2
Equity contracts	Other net realized capital gains (losses)	—			(16		)
Credit contracts	Other net realized capital gains (losses)	2			3
Embedded derivatives and Managed custody guarantees:
Within fixed maturity investments	Other net realized capital gains (losses)	8			1
Within products	Other net realized capital gains (losses)	(167		)	4
Within reinsurance agreements	Policyholder benefits	65			(59		)
Managed custody guarantees	Other net realized capital gains (losses)	(26		)	—
Total		$	(148	)	$	(117	)



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The location and effect of derivatives not designated as hedging instruments from discontinued operations on the Condensed Consolidated Statements of Operations are as follows for the periods indicated:



	Location of Gain or (Loss) Recognized in Income on Derivative	Three Months Ended March 31,
		2020			2019
Derivatives: Non-qualifying for hedge accounting
Foreign exchange contracts	Income (loss) from discontinued operations, net of tax	1			—
Equity contracts	Income (loss) from discontinued operations, net of tax	(153		)	63
Credit contracts	Income (loss) from discontinued operations, net of tax	—			1
Embedded derivatives and Managed custody guarantees:
Within fixed maturity investments	Income (loss) from discontinued operations, net of tax	2			—
Within products	Income (loss) from discontinued operations, net of tax	145			(62		)
Total		$	(5	)	$	2



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

5. Fair Value Measurements (excluding Consolidated Investment Entities)

Fair Value Measurement

The following table presents the Company's hierarchy for its assets and liabilities from continuing operations, including amounts

related to businesses to be exited via reinsurance associated with the Individual Life Transaction, measured at fair value on a recurring basis as of March 31, 2020:



	Level 1			Level 2			Level 3			Total
Assets:
Fixed maturities, including securities pledged:
U.S. Treasuries	$	1,253		$	342		$	—		$	1,595
U.S. Government agencies and authorities	—			100			—			100
State, municipalities and political subdivisions	—			1,315			—			1,315
U.S. corporate public securities	—			13,890			66			13,956
U.S. corporate private securities	—			4,352			1,291			5,643
Foreign corporate public securities and foreign governments⁽¹⁾	—			4,002			4			4,006
Foreign corporate private securities⁽¹⁾	—			4,139			277			4,416
Residential mortgage-backed securities	—			5,577			30			5,607
Commercial mortgage-backed securities	—			3,484			—			3,484
Other asset-backed securities	—			1,785			87			1,872
Total fixed maturities, including securities pledged	1,253			38,986			1,755			41,994
Equity securities	57			—			119			176
Derivatives:
Interest rate contracts	36			697			50			783
Foreign exchange contracts	—			88			—			88
Equity contracts	2			2			—			4
Cash and cash equivalents, short-term investments and short-term investments under securities loan agreements	3,263			33			—			3,296
Assets held in separate accounts	61,851			6,945			141			68,937
Total assets	$	66,462		$	46,751		$	2,065		$	115,278
Percentage of Level to total	58		%	40		%	2		%	100		%
Liabilities:
Derivatives:
Guaranteed benefit derivatives⁽²⁾	—			—			253			253
Other derivatives:
Interest rate contracts	2			986			50			1,038
Equity contracts	—			28			—			28
Credit contracts	—			2			—			2
Embedded derivative on reinsurance	—			52			—			52
Total liabilities	$	2		$	1,068		$	303		$	1,373

⁽¹⁾Primarily U.S. dollar denominated.

⁽²⁾Includes GMWBL, GMWB,FIA, Stabilizer and MCGs.



	47

Table of Contents

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table presents the Company's hierarchy for its assets and liabilities related to businesses held for sale measured at

fair value on a recurring basis as of March 31, 2020:



	Level 1			Level 2			Level 3			Total
Assets:
Fixed maturities, including securities pledged:
U.S. Treasuries	$	534		$	384		$	—		$	918
U.S. Government agencies and authorities	—			173			—			173
State, municipalities and political subdivisions	—			438			—			438
U.S. corporate public securities	—			5,612			34			5,646
U.S. corporate private securities	—			580			288			868
Foreign corporate public securities and foreign governments⁽¹⁾	—			1,362			3			1,365
Foreign corporate private securities⁽¹⁾	—			463			68			531
Residential mortgage-backed securities	—			585			—			585
Commercial mortgage-backed securities	—			983			—			983
Other asset-backed securities	—			538			7			545
Total fixed maturities, including securities pledged	534			11,118			400			12,052
Equity securities	2			—			30			32
Derivatives:
Interest rate contracts	—			1			49			50
Foreign exchange contracts	—			5			—			5
Equity contracts	—			10			83			93
Cash and cash equivalents, short-term investments and short-term investments under securities loan agreements	—			—			—			—
Assets held in separate accounts	—			—			—			—
Total assets	$	536		$	11,134		$	562		$	12,232
Percentage of Level to total	4		%	91		%	5		%	100		%
Liabilities:
Derivatives:
Guaranteed benefit derivatives - IUL	—			—			82			82
Other derivatives:
Interest rate contracts	—			5			50			55
Equity contracts	—			3			—			3
Credit contracts	—			—			—			—
Embedded derivative on reinsurance	—			58			—			58
Total liabilities	$	—		$	66		$	132		$	198

(1) Primarily U.S. dollar denominated.



	48

Table of Contents

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table presents the Company's hierarchy for its assets and liabilities from continuing operations, including amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction, measured at fair value on a recurring basis as of December 31, 2019:



	Level 1			Level 2			Level 3			Total
Assets:
Fixed maturities, including securities pledged:
U.S. Treasuries	$	1,083		$	299		$	—		$	1,382
U.S. Government agencies and authorities	—			95			—			95
State, municipalities and political subdivisions	—			1,323			—			1,323
U.S. corporate public securities	—			14,864			74			14,938
U.S. corporate private securities	—			4,578			1,457			6,035
Foreign corporate public securities and foreign governments⁽¹⁾	—			4,341			—			4,341
Foreign corporate private securities⁽¹⁾	—			4,503			328			4,831
Residential mortgage-backed securities	—			5,181			23			5,204
Commercial mortgage-backed securities	—			3,574			—			3,574
Other asset-backed securities	—			1,977			78			2,055
Total fixed maturities, including securities pledged	1,083			40,735			1,960			43,778
Equity securities	68			—			128			196
Derivatives:
Interest rate contracts	2			243			49			294
Foreign exchange contracts	—			12			—			12
Equity contracts	—			10			—			10
Cash and cash equivalents, short-term investments and short-term investments under securities loan agreements	2,613			31			—			2,644
Assets held in separate accounts	75,405			6,149			116			81,670
Total assets	$	79,171		$	47,180		$	2,253		$	128,604
Percentage of Level to total	61		%	37		%	2		%	100		%
Liabilities:
Derivatives:
Guaranteed benefit derivatives⁽²⁾	—			—			60			60
Other derivatives:
Interest rate contracts	—			322			49			371
Foreign exchange contracts	—			22			—			22
Equity contracts	—			8			—			8
Credit contracts	—			2			—			2
Embedded derivative on reinsurance	—			100			—			100
Total liabilities	$	—		$	454		$	109		$	563

⁽¹⁾Primarily U.S. dollar denominated.

⁽²⁾Includes GMWBL, GMWB, FIA, Stabilizer and MCGs.



	49

Table of Contents

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table presents the Company's hierarchy for its assets and liabilities related to businesses held for sale measured at

fair value on a recurring basis as of December 31, 2019:



	Level 1			Level 2			Level 3			Total
Assets:
Fixed maturities, including securities pledged:
U.S. Treasuries	$	472		$	314		$	—		$	786
U.S. Government agencies and authorities	—			161			—			161
State, municipalities and political subdivisions	—			439			—			439
U.S. corporate public securities	—			5,949			32			5,981
U.S. corporate private securities	—			596			316			912
Foreign corporate public securities and foreign governments⁽¹⁾	—			1,490			7			1,497
Foreign corporate private securities⁽¹⁾	—			438			80			518
Residential mortgage-backed securities	—			588			—			588
Commercial mortgage-backed securities	—			995			—			995
Other asset-backed securities	—			587			6			593
Total fixed maturities, including securities pledged	472			11,557			441			12,470
Equity securities	2			—			33			35
Derivatives:
Interest rate contracts	—			—			49			49
Foreign exchange contracts	—			1			—			1
Equity contracts	—			52			202			254
Cash and cash equivalents, short-term investments and short-term investments under securities loan agreements	533			—			—			533
Assets held in separate accounts	1,485			—			—			1,485
Total assets	$	2,492		$	11,610		$	725		$	14,827
Percentage of Level to total	17		%	78		%	5		%	100		%
Liabilities:
Derivatives:
Guaranteed benefit derivatives - IUL	$	—		$	—		$	217		$	217
Other derivatives:
Interest rate contracts	—			7			49			56
Foreign exchange contracts	—			1			—			1
Equity contracts	—			20			—			20
Embedded derivative on reinsurance	—			75			—			75
Total liabilities	$	—		$	103		$	266		$	369



	50

Table of Contents

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Valuation of Financial Assets and Liabilities at Fair Value

Certain assets and liabilities are measured at estimated fair value on the Company’s Consolidated Balance Sheets. The Company defines fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. The exit price and the transaction (or entry) price will be the same at initial recognition in many circumstances. However, in certain cases, the transaction price may not represent fair value. The fair value of a liability is based on the amount that would be paid to transfer a liability to a third-party with an equal credit standing. Fair value is required to be a market-based measurement that is determined based on a hypothetical transaction at the measurement date, from a market participant’s perspective. The Company considers three broad valuation approaches when a quoted price is unavailable: (i) the market approach, (ii) the income approach and (iii) the cost approach. The Company determines the most appropriate valuation technique to use, given the instrument being measured and the availability of sufficient inputs. The Company prioritizes the inputs to fair valuation approaches and allows for the use of unobservable inputs to the extent that observable inputs are not available.

The Company utilizes a number of valuation methodologies to determine the fair values of its financial assets and liabilities in conformity with the concepts of exit price and the fair value hierarchy as prescribed in ASC Topic 820. Valuations are obtained from third-party commercial pricing services, brokers and industry-standard, vendor-provided software that models the value based on market observable inputs. The valuations obtained from third-party commercial pricing services are non-binding. The Company reviews the assumptions and inputs used by third-party commercial pricing services for each reporting period in order to determine an appropriate fair value hierarchy level. The documentation and analysis obtained from third-party commercial pricing services are reviewed by the Company, including in-depth validation procedures confirming the observability of inputs. The valuations are reviewed and validated monthly through the internal valuation committee price variance review, comparisons to internal pricing models, back testing to recent trades or monitoring of trading volumes.

The valuation approaches and key inputs for each category of assets or liabilities that are classified within Level 2 and Level 3 of the fair value hierarchy are presented below.

For fixed maturities classified as Level 2 assets, fair values are determined using a matrix-based market approach, based on prices obtained from third-party commercial pricing services and the Company’s matrix and analytics-based pricing models, which in each case incorporate a variety of market observable information as valuation inputs. The market observable inputs used for these fair value measurements, by fixed maturity asset class, are as follows:

U.S. Treasuries: Fair value is determined using third-party commercial pricing services, with the primary inputs being stripped interest and principal U.S. Treasury yield curves that represent a U.S. Treasury zero-coupon curve.

U.S. government agencies and authorities, State, municipalities and political subdivisions: Fair value is determined using third-party commercial pricing services, with the primary inputs being U.S. Treasury yield curves, trades of comparable securities, credit spreads off benchmark yields and issuer ratings.

U.S. corporate public securities, Foreign corporate public securities and foreign governments: Fair value is determined using third-party commercial pricing services, with the primary inputs being benchmark yields, trades of comparable securities, issuer ratings, bids and credit spreads off benchmark yields.

U.S. corporate private securities and Foreign corporate private securities: Fair values are determined using a matrix and analytics-based pricing model. The model incorporates the current level of risk-free interest rates, current corporate credit spreads, credit quality of the issuer and cash flow characteristics of the security. The model also considers a liquidity spread, the value of any collateral, the capital structure of the issuer, the presence of guarantees, and prices and quotes for comparably rated publicly traded securities.

RMBS, CMBS and ABS: Fair value is determined using third-party commercial pricing services, with the primary inputs being credit spreads off benchmark yields, prepayment speed assumptions, current and forecasted loss severity, debt service coverage ratios, collateral type, payment priority within tranche and the vintage of the loans underlying the security.



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Table of Contents

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Generally, the Company does not obtain more than one vendor price from pricing services per instrument. The Company uses a hierarchy process in which prices are obtained from a primary vendor and, if that vendor is unable to provide the price, the next vendor in the hierarchy is contacted until a price is obtained or it is determined that a price cannot be obtained from a commercial pricing service. When a price cannot be obtained from a commercial pricing service, independent broker quotes are solicited. Securities priced using independent broker quotes are classified as Level 3.

Fair values of privately placed bonds are determined primarily using a matrix-based pricing model and are generally classified as Level 2 assets. The model considers the current level of risk-free interest rates, current corporate spreads, the credit quality of the issuer and cash flow characteristics of the security. Also considered are factors such as the net worth of the borrower, the value of collateral, the capital structure of the borrower, the presence of guarantees and the Company’s evaluation of the borrower’s ability to compete in its relevant market. Using this data, the model generates estimated market values, which the Company considers reflective of the fair value of each privately placed bond.

Equity securities: Level 2 and Level 3 equity securities, typically private equities or equity securities not traded on an exchange, are valued by other sources such as analytics or brokers.

Derivatives: Derivatives are carried at fair value, which is determined using the Company’s derivative accounting system in conjunction with observable key financial data from third-party sources, such as yield curves, exchange rates, S&P 500 Index prices, LIBOR and Overnight Index Swap ("OIS") rates. The Company uses OIS for valuations of collateralized interest rate derivatives, which are obtained from third-party sources. For those derivatives that are unable to be valued by the accounting system, the Company typically utilizes values established by third-party brokers. Counterparty credit risk is considered and incorporated in the Company’s valuation process through counterparty credit rating requirements and monitoring of overall exposure. It is the Company’s policy to transact only with investment grade counterparties with a credit rating of A- or better. The Company’s nonperformance risk is also considered and incorporated in the Company’s valuation process. The Company also has certain credit default swaps and options that are priced by third party vendors or by using models that primarily use market observable inputs, but contain inputs that are not observable to market participants, which have been classified as Level 3. The remaining derivative instruments are valued based on market observable inputs and are classified as Level 2.

Guaranteed benefit derivatives: The Company records reserves for annuity contracts containing GMWBL and GMWB riders. The guarantee is an embedded derivative and is required to be accounted for separately from the host variable annuity contract. The fair value of the obligation is calculated based on actuarial and capital market assumptions related to the projected cash flows, including benefits and related contract charges, over the anticipated life of the related contracts. The cash flow estimates are produced by using stochastic techniques under a variety of market return scenarios and other market implied assumptions. These derivatives are classified as Level 3 liabilities in the fair value hierarchy.

The index-crediting feature in the Company's FIA and IUL contracts is an embedded derivative that is required to be accounted for separately from the host contract. The fair value of the obligation is calculated based on actuarial and capital market assumptions related to the projected cash flows, including benefits and related contract charges, over the anticipated life of the related contracts for FIAs and over the current indexed term for IULs. The cash flow estimates are produced by market implied assumptions. These derivatives are classified as Level 3 liabilities in the fair value hierarchy.

The Company records reserves for Stabilizer and MCG contracts containing guaranteed credited rates. The guarantee is treated as an embedded derivative or a stand-alone derivative (depending on the underlying product) and is required to be reported at fair value. The estimated fair value is determined based on the present value of projected future claims, minus the present value of future guaranteed premiums. At inception of the contract, the Company projects a guaranteed premium to be equal to the present value of the projected future claims. The income associated with the contracts is projected using relevant actuarial and capital market assumptions, including benefits and related contract charges, over the anticipated life of the related contracts. The cash flow estimates are produced by using stochastic techniques under a variety of risk neutral scenarios and other market implied assumptions. These derivatives are classified as Level 3 liabilities.

The discount rate used to determine the fair value of the Company's GMWBL, GMWB, FIA, IUL and Stabilizer embedded derivative liabilities and the stand-alone derivative for MCG includes an adjustment to reflect the risk that these obligations will not be fulfilled ("nonperformance risk"). The nonperformance risk adjustment incorporates a blend of observable, similarly rated



	52

Table of Contents

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

peer holding company credit spreads, adjusted to reflect the credit quality of the individual insurance subsidiary that issued the guarantee, as well as an adjustment to reflect the non-default spreads and the priority and recovery rates of policyholder claims.

Embedded derivatives on reinsurance: The carrying value of embedded derivatives is estimated based upon the change in the fair value of the assets supporting the funds withheld payable under reinsurance agreements. The fair value of the embedded derivative is based on market observable inputs and is classified as Level 2.

Level 3 Financial Instruments

The fair values of certain assets and liabilities are determined using prices or valuation techniques that require inputs that are both unobservable and significant to the overall fair value measurement (i.e., Level 3 as defined by ASC Topic 820), including but not limited to liquidity spreads for investments within markets deemed not currently active. These valuations, whether derived internally or obtained from a third-party, use critical assumptions that are not widely available to estimate market participant expectations in valuing the asset or liability. In addition, the Company has determined, for certain financial instruments, an active market is such a significant input to determine fair value that the presence of an inactive market may lead to classification in Level 3. In light of the methodologies employed to obtain the fair values of financial assets and liabilities classified as Level 3, additional information is presented below.



	53

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the change in fair value of the Company's Level 3 assets and liabilities from continuing operations, including amounts related to businesses

to be exited via reinsurance associated with the Individual Life Transaction, and transfers in and out of Level 3 for the period indicated:



	Three Months Ended March 31, 2020
	Fair Value as of January 1			Total Realized/Unrealized Gains (Losses) Included in:						Purchases		Issuances		Sales			Settlements			Transfers into Level 3		Transfers out of Level 3			Fair Value as of March 31			Change In Unrealized Gains (Losses) Included in Earnings⁽³⁾			Change In Unrealized Gains (Losses) Included in OCI⁽³⁾
				Net Income			OCI
Fixed maturities, including securities pledged:
U.S. corporate public securities	$	74		$	—		$	—		$	—	$	—	$	—		$	(3	)	$	—	$	(5	)	$	66		$	—		$	—
U.S. corporate private securities	1,457			1			(74		)	46		—		(3		)	(82		)	—		(54		)	1,291			—			(74		)
Foreign corporate public securities and foreign governments⁽¹⁾	—			—			—			4		—		—			—			—		—			4			—			—
Foreign corporate private securities⁽¹⁾	328			(3		)	(51		)	3		—		(4		)	—			10		(6		)	277			—			(51		)
Residential mortgage-backed securities	23			(2		)	—			17		—		—			—			—		(8		)	30			(2		)	—
Other asset-backed securities	78			—			—			10		—		—			(1		)	—		—			87			—			—
Total fixed maturities, including securities pledged	1,960			(4		)	(125		)	80		—		(7		)	(86		)	10		(73		)	1,755			(2		)	(125		)
Equity securities	128			(9		)	—			—		—		—			—			—		—			119			(9		)	—
Derivatives:
Guaranteed benefit derivatives⁽²⁾⁽⁵⁾	(60		)	(193		)	—			—		—		—			—			—		—			(253		)	—			—
Assets held in separate accounts⁽⁴⁾	116			(3		)	—			47		—		(1		)	—			—		(18		)	141			—			—

⁽¹⁾ Primarily U.S. dollar denominated.

⁽²⁾ All gains and losses on Level 3 liabilities are classified as realized gains (losses) for the purpose of this disclosure because it is impracticable to track realized and unrealized gains (losses) separately on a contract-by contract basis. These amounts are included in Other net realized gains (losses) in the Condensed Consolidated Statements of Operations.

⁽³⁾ For financial instruments still held as of March 31 amounts are included in Net investment income and Total net realized capital gains (losses) in the Condensed Consolidated Statements of Operations or Unrealized gains (losses) on securities in the Condensed Consolidated Statements of Comprehensive Income.

⁽⁴⁾ The investment income and realized gains (losses) and change in unrealized gains (losses) included in net income for separate account assets are offset by an equal amount for separate account liabilities, which results in a net zero impact on Net income (loss) for the Company.

⁽⁵⁾ Includes GMWBL, GMWB, FIA, Stabilizer and MCGs.



	54

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the change in fair value of the Company's Level 3 assets and liabilities related to businesses held for sale and transfers in and out of Level 3

for the period indicated:



	Three Months Ended March 31, 2020
	Fair Value as of January 1			Total Realized/Unrealized Gains (Losses) Included in:						Purchases		Issuances			Sales		Settlements			Transfers into Level 3		Transfers out of Level 3			Fair Value as of March 31			Change In Unrealized Gains (Losses) Included in Earnings⁽³⁾			Change In Unrealized Gains (Losses) Included in OCI⁽³⁾
				Net Income			OCI
Fixed maturities, including securities pledged:
U.S. corporate public securities	$	32		$	—		$	2		$	1	$	—		$	—	$	(1	)	$	—	$	—		$	34		$	—		$	2
U.S. corporate private securities	316			—			(17		)	9		—			—		(10		)	—		(10		)	288			—			(17		)
Foreign corporate public securities and foreign governments⁽¹⁾	7			—			(4		)	—		—			—		—			—		—			3			—			(4		)
Foreign corporate private securities⁽¹⁾	80			—			(13		)	1		—			—		—			—		—			68			—			(13		)
Residential mortgage-backed securities	—			—			—			—		—			—		—			—		—			—			—			—
Other asset-backed securities	6			—			—			2		—			—		(1		)	—		—			7			—			—
Total fixed maturities, including securities pledged	441			—			(32		)	13		—			—		(12		)	—		(10		)	400			—			(32		)
Equity securities	33			(3		)	—			—		—			—		—			—		—			30			(3		)	—
Derivatives:
Guaranteed benefit derivatives - IUL⁽²⁾	(217		)	145			—			—		(16		)	—		7			—		—			(81		)	—			—
Other derivatives, net	202			(127		)	—			14		—			—		(6		)	—		—			83			(119		)	—

⁽¹⁾ Primarily U.S. dollar denominated.

⁽³⁾ For financial instruments still held as of March 31 amounts are included in Income (loss) from discontinued operations, net of tax in the Condensed Consolidated Statements of Operations or Unrealized gains (losses) on securities in the Condensed Consolidated Statements of Comprehensive Income.

The following table summarizes the change in fair value of the Company's Level 3 assets and liabilities from continuing operations, including amounts related to businesses



	55

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

to be exited via reinsurance associated with the Individual Life Transaction, and transfers in and out of Level 3 for the period indicated:



	Three Months Ended March 31, 2019
	Fair Value as of January 1			Total Realized/Unrealized Gains (Losses) Included in:					Purchases		Issuances		Sales			Settlements			Transfers into Level 3		Transfers out of Level 3			Fair Value as of March 31			Change In Unrealized Gains (Losses) Included in Earnings⁽³⁾
	Fair Value as of January 1			Net Income			OCI		Purchases		Issuances		Sales			Settlements			Transfers into Level 3		Transfers out of Level 3			Fair Value as of March 31			Change In Unrealized Gains (Losses) Included in Earnings⁽³⁾
Fixed maturities, including securities pledged:
U.S. corporate public securities	$	34		$	—		$	1	$	—	$	—	$	—		$	—		$	38	$	—		$	73		$	—
U.S. corporate private securities	1,134			—			43		129		—		(13		)	(13		)	—		—			1,280			—
Foreign corporate public securities and foreign governments⁽¹⁾	—			—			—		—		—		—			—			—		—			—			—
Foreign corporate private securities⁽¹⁾	217			(25		)	34		72		—		(80		)	—			—		—			218			—
Residential mortgage-backed securities	28			(2		)	—		23		—		—			—			—		—			49			(2		)
Commercial mortgage-backed securities	14			—			—		—		—		—			(1		)	—		—			13			—
Other asset-backed securities	127			—			1		29		—		—			(1		)	—		(25		)	131			—
Total fixed maturities, including securities pledged	1,554			(27		)	79		253		—		(93		)	(15		)	38		(25		)	1,764			(2		)
Equity securities, available-for-sale	104			4			—		42		—		—			—			—		—			150			4
Derivatives:
Guaranteed benefit derivatives ⁽²⁾⁽⁵⁾	(44		)	5			—		—		—		—			(2		)	—		—			(41		)	—
Assets held in separate accounts⁽⁴⁾	62			1			—		6		—		—			—			3		(5		)	67			—

⁽¹⁾ Primarily U.S. dollar denominated.

These amounts are included in Other net realized gains (losses) in the Condensed Consolidated Statements of Operations.

⁽³⁾ For financial instruments still held as of March 31, amounts are included in Net investment income and Total net realized capital gains (losses) in the Condensed Consolidated Statements of Operations.

⁽⁵⁾ Includes GMWBL, GMWB, FIA, Stabilizer and MCGs.



	56

Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the change in fair value of the Company's Level 3 assets and liabilities related to businesses held for sale and transfers in and out of Level 3

for the period indicated:



	Three Months Ended March 31, 2019
	Fair Value as of January 1			Total Realized/Unrealized Gains (Losses) Included in:						Purchases		Issuances			Sales			Settlements			Transfers into Level 3		Transfers out of Level 3		Fair Value as of March 31			Change In Unrealized Gains (Losses) Included in Earnings⁽³⁾
	Fair Value as of January 1			Net Income			OCI			Purchases		Issuances			Sales			Settlements			Transfers into Level 3		Transfers out of Level 3		Fair Value as of March 31			Change In Unrealized Gains (Losses) Included in Earnings⁽³⁾
Fixed maturities, including securities pledged:
U.S. corporate public securities	$	10		$	—		$	1		$	3	$	—		$	—		$	—		$	21	$	—	$	35		$	—
U.S. corporate private securities	259			—			11			19		—			—			(4		)	—		—		285			—
Foreign corporate public securities and foreign governments⁽¹⁾	11			—			(2		)	—		—			—			—			—		—		9			—
Foreign corporate private securities⁽¹⁾	34			(4		)	6			25		—			(13		)	—			—		—		48			—
Residential mortgage-backed securities	—			—			—			—		—			—			—			—		—		—			—
Commercial mortgage-backed securities	—			—			—			3		—			—			—			—		—		3			—
Other asset-backed securities	11			—			—			2		—			—			—			—		—		13			—
Total fixed maturities including securities pledged	325			(4		)	16			52		—			(13		)	(4		)	21		—		393			—
Equity securities	25			2			—			7		—			—			—			—		—		34			2
Derivatives:
Guaranteed benefit derivatives - IUL⁽²⁾	(82		)	(63		)	—			—		(13		)	—			12			—		—		(146		)	—
Other derivatives, net	83			52			—			11		—			—			(9		)	—		—		137			54

⁽¹⁾ Primarily U.S. dollar denominated.

⁽³⁾ For financial instruments still held as of March 31 amounts are included in Income (loss) from discontinued operations, net of tax in the Condensed Consolidated Statements of Operations.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

For the three months ended March 31, 2020 and 2019, the transfers in and out of Level 3 for fixed maturities were due to the variation in inputs relied upon for valuation each quarter. Securities that are primarily valued using independent broker quotes when prices are not available from one of the commercial pricing services are reflected as transfers into Level 3. When securities are valued using more widely available information, the securities are transferred out of Level 3 and into Level 1 or 2, as appropriate.

Significant Unobservable Inputs

The Company's Level 3 fair value measurements of its fixed maturities, equity securities and equity and credit derivative contracts are primarily based on broker quotes..

Quantitative information about the significant unobservable inputs used in the Company's Level 3 fair value measurements of its guaranteed benefit derivatives is presented in the following sections and table.

Significant unobservable inputs used in the fair value measurements of IULs include nonperformance risk and policyholder behavior assumptions, such as lapses.

Following is a description of selected inputs:

Nonperformance Risk: For the estimate of the fair value of embedded derivatives associated with the Company's product guarantees, the Company uses a blend of observable, similarly rated peer holding company credit spreads, adjusted to reflect the credit quality of the individual insurance company subsidiary that issued the guarantee as well as an adjustment to reflect the non-default spreads and the priority and recovery rates of policyholder claims.

Actuarial Assumptions: Management regularly reviews actuarial assumptions, which are based on the Company's experience and periodically reviewed against industry standards. Industry standards and Company experience may be limited on certain products.

The following table presents the unobservable inputs for IUL for businesses held for sale as of the dates indicated:



	March 31, 2020				December 31, 2019
Unobservable Input	Range⁽¹⁾		Weighted Average⁽³⁾		Range⁽¹⁾
Interest rate implied volatility	—		—		—
Nonperformance risk	1.42% to 1.49%		1.46	%	0.22% to 0.42%
Actuarial Assumptions:
Lapses	2% to 10%		6	%	2% to 10%
Mortality	—	⁽²⁾	—		—	⁽²⁾


⁽¹⁾	Represents the range of reasonable assumptions that management has used in its fair value calculations.

⁽²⁾The mortality rate is derived based on similarly underwritten business

⁽³⁾Unobservable inputs were weighted by the relative fair value of the instruments. For credit contracts, the average represents the arithmetic average of the inputs and is not weighted by the relative fair value or notional amount.

Generally, the following will cause an increase (decrease) in the IUL embedded derivative fair value liabilities:


•	A decrease (increase) in nonperformance risk


•	A decrease (increase) in lapses

Other Financial Instruments

The following disclosures are made in accordance with the requirements of ASC Topic 825 which requires disclosure of fair value information about financial instruments, whether or not recognized at fair value on the Consolidated Balance Sheets.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

ASC Topic 825 excludes certain financial instruments, including insurance contracts and all nonfinancial instruments from its disclosure requirements. Accordingly, the aggregate fair value amounts presented do not represent the underlying value of the Company.

The carrying values and estimated fair values of the Company's financial instruments from continuing operations, including amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction, as of the dates indicated:



	March 31, 2020				December 31, 2019
	Carrying Value		Fair Value		Carrying Value		Fair Value
Assets:
Fixed maturities, including securities pledged	$	41,994	$	41,994	$	43,778	$	43,778
Equity securities	176		176		196		196
Mortgage loans on real estate	6,969		7,087		6,878		7,262
Policy loans	763		763		776		776
Cash, cash equivalents, short-term investments and short-term investments under securities loan agreements	3,296		3,296		2,644		2,644
Derivatives	875		875		316		316
Other investments	324		405		320		456
Assets held in separate accounts	68,937		68,937		81,670		81,670
Liabilities:
Investment contract liabilities:
Funding agreements without fixed maturities and deferred annuities⁽²⁾	$	34,989	$	42,861	$	33,916	$	41,035
Funding agreements with fixed maturities	856		829		877		877
Supplementary contracts, immediate annuities and other	799		839		821		872
Derivatives:
Guaranteed benefit derivatives⁽²⁾	253		253		60		60
Other derivatives	1,068		1,068		403		403
Short-term debt	1		1		1		1
Long-term debt	3,042		3,120		3,042		3,418
Embedded derivative on reinsurance	52		52		100		100

⁽¹⁾ Certain amounts included in Funding agreements without fixed maturities and deferred annuities are also reflected within the Guaranteed benefit derivatives section of the table above.

⁽²⁾Includes GMWBL, GMWB, FIA, Stabilizer and MCG.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The carrying values and estimated fair values of the Company's financial instruments related to businesses held for sale as of the dates indicated:



	March 31, 2020				December 31, 2019
	Carrying Value		Fair Value		Carrying Value		Fair Value
Assets:
Fixed maturities, including securities pledged	$	12,052	$	12,052	$	12,470	$	12,470
Equity securities	32		32		35		35
Mortgage loans on real estate	1,310		1,340		1,319		1,405
Policy loans	1,006		1,006		1,005		1,005
Cash, cash equivalents, short-term investments and short-term investments under securities loan agreements	471		471		533		533
Derivatives	148		148		305		305
Other investments	46		46		42		42
Assets held in separate accounts	1,212		1,212		1,485		1,485
Liabilities:
Investment contract liabilities:
Funding agreements with fixed maturities	$	1,016	$	986	$	927	$	923
Supplementary contracts, immediate annuities and other	103		110		97		104
Notes Payable	252		262		252		320
Derivatives:
Guaranteed benefit derivatives - IUL	82		82		217		217
Embedded derivative on reinsurance	58		58		75		75

The following table presents the classifications of financial instruments which are not carried at fair value on the Condensed Consolidated Balance Sheets:



Financial Instrument	Classification
Mortgage loans on real estate	Level 3
Policy loans	Level 2
Other investments	Level 2
Funding agreements without fixed maturities and deferred annuities	Level 3
Funding agreements with fixed maturities	Level 2
Supplementary contracts and immediate annuities	Level 3
Short-term debt and Long-term debt	Level 2
Notes Payable	Level 2



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

6. Deferred Policy Acquisition Costs and Value of Business Acquired

The following tables present a rollforward of DAC and VOBA for the periods indicated:



	2020
	DAC			VOBA				Total
Balance as of January 1, 2020	$	1,762		$	464			$	2,226
Impact of ASU 2016-13	3			—				3
Deferrals of commissions and expenses	26			—				26
Amortization:
Amortization, excluding unlocking	(74		)	(22		)		(96		)
Unlocking⁽¹⁾	(12		)	(13		)		(25		)
Interest accrued	31			14			⁽²⁾	45
Net amortization included in Condensed Consolidated Statements of Operations	(55		)	(21		)		(76		)
Change due to unrealized capital gains/losses on available-for-sale securities	226			198				424
Balance as of March 31, 2020	$	1,962		$	641			$	2,603

	2019
	DAC			VOBA				Total
Balance as of January 1, 2019	$	2,155		$	818			$	2,973
Deferrals of commissions and expenses	23			2				25
Amortization:
Amortization, excluding unlocking	(88		)	(36		)		(124		)
Unlocking⁽¹⁾	7			15				22
Interest accrued	31			14			⁽²⁾	45
Net amortization included in Condensed Consolidated Statements of Operations	(50		)	(7		)		(57		)
Change due to unrealized capital gains/losses on available-for-sale securities	(185		)	(146		)		(331		)
Balance as of March 31, 2019	$	1,943		$	667			$	2,610

⁽¹⁾Includes the impacts of annual review of assumptions which typically occurs in the third quarter; and retrospective and prospective unlocking.

⁽²⁾ Interest accrued at the following rates for VOBA: 3.5% to 7.4% during 2020 and 2019.

7. Share-based Incentive Compensation Plans

The Company has provided equity-based compensation awards to its employees under the ING U.S., Inc. 2013 Omnibus Employee Incentive Plan (the "2013 Omnibus Plan"), the Voya Financial, Inc. 2014 Omnibus Employee Incentive Plan (the "2014 Omnibus Plan") and the Voya Financial, Inc. 2019 Omnibus Employee Incentive Plan (the "2019 Omnibus Plan") (together, the "Omnibus Plans"). As of March 31, 2020, common stock reserved and available for issuance under the 2013 Omnibus Plan, the 2014 Omnibus Plan and the 2019 Omnibus Plan was 347,663, 3,305,446 and 10,559,453 shares, respectively.

The Company offers equity-based awards to Voya Financial, Inc. non-employee directors under the Voya Financial, Inc. 2013 Omnibus Non-Employee Director Incentive Plan ("Director Plan").



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Compensation Cost

The following table summarizes share-based compensation expense, which includes expenses related to awards granted under the Omnibus Plans and Director Plan for the periods indicated:



	Three Months Ended March 31,
	2020		2019
Restricted Stock Unit (RSU) awards	$	18	$	17
Performance Stock Unit (PSU) awards	18		17
Stock options	2		2
Total share-based compensation expense	38		36
Income tax benefit	19		1
After-tax share-based compensation expense	$	19	$	35

Awards Outstanding

The following table summarizes RSU and PSU awards activity under the Omnibus Plans and the Director Plan for the period indicated:



	RSU Awards					PSU Awards
_{(awards in millions)}	Number of Awards			Weighted Average Grant Date Fair Value		Number of Awards			Weighted Average Grant Date Fair Value
Outstanding as of January 1, 2020	1.9			$	48.55	2.2			$	48.85
Adjustment for PSU performance factor	N/A			N/A		0.4			42.27
Granted	0.7			63.62		0.7			61.86
Vested	(0.9	)		47.47		(1.2	)		42.34
Forfeited	—		*	50.20		—		*	52.47
Outstanding as of March 31, 2020	1.7			$	55.60	2.1			$	55.46

* Less than 0.1

The following table summarizes the number of options under the Omnibus Plans for the periods indicated:



	Stock Options
_{(awards in millions)}	Number of Awards		Weighted Average Exercise Price
Outstanding as of January 1, 2020	2.9		$	41.93
Granted	—		—
Exercised	—	*	37.60
Forfeited	—	*	50.03
Outstanding as of March 31, 2020	2.9		$	41.87
Vested, exercisable, as of March 31, 2020	2.3		$	40.26

* Less than 0.1

In February 2019, the Company awarded contingent stock options under the 2014 Omnibus Plan with a per option grant date fair value of $13.78. These options are subject to vesting conditions based on the achievement of specified performance measures, and generally become exercisable one year following satisfaction of the relevant vesting condition. The options have a term of ten years from the grant date.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

8. Shareholders' Equity

Common Shares

The following table presents the rollforward of common shares used in calculating the weighted average shares utilized in the basic earnings per common share calculation for the periods indicated:



	Common Shares
_{(shares in millions)}	Issued		Held in Treasury		Outstanding
Balance, January 1, 2019	272.4		121.4		151.0
Common shares issued	0.1		—		0.1
Common shares acquired - share repurchase	—		21.1		(21.1	)
Share-based compensation	3.2		0.9		2.3
Treasury Stock retirement	(135.0	)	(135.0	)	—
Balance, December 31, 2019	140.7		8.4		132.3
Common shares issued	—		—		—
Common shares acquired - share repurchase	—		8.1		(8.1	)
Share-based compensation	2.1		0.3		1.8
Balance, March 31, 2020	142.8		16.8		126.0

Dividends declared per share of Common Stock were as follows for the periods indicated:



	Three Months Ended March 31,
	2020		2019
Dividends declared per share of Common Stock	$	0.15	$	0.01

Share Repurchase Program

From time to time, the Company's Board of Directors authorizes the Company to repurchase shares of its common stock. These authorizations permit stock repurchases up to a prescribed dollar amount and generally may be accomplished through various means, including, without limitation, open market transactions, privately negotiated transactions, forward, derivative, or accelerated repurchase, or automatic repurchase transactions, including 10b5-1 plans, or tender offers. Share repurchase authorizations typically expire if unused by a prescribed date.

On October 31, 2019, the Board of Directors provided share repurchase authorization, increasing the aggregate of the Company's common stock authorized for repurchase by $800. The current share repurchase authorization expires on December 31, 2020 (unless extended), and does not obligate the Company to purchase any shares. The authorization for the share repurchase program may be terminated, increased or decreased by the Board of Directors at any time.

The following table presents repurchases of the Company's common stock through share repurchase agreements with third-party financial institutions during the three months ended March 31, 2020:

Execution Date

Payment

Initial Shares Delivered

Closing Date

Additional Shares Delivered

Total Shares Repurchased

December 19, 2019

200

2,591,093

February 26, 2020

727,368

3,318,461

During the three months ended March 31, 2020, the Company repurchased 7,390,099 shares of the Company's common stock in open market repurchases for an aggregate purchase price of $366.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Warrants

On May 7, 2013, the Company issued to ING Group warrants to purchase up to 26,050,846 shares of the Company's common stock equal in the aggregate to 9.99% of the issued and outstanding shares of common stock at that date. The exercise price of the warrants at the time of issuance was $48.75 per share of common stock, subject to adjustments, including for stock dividends, cash dividends in excess of $0.01 per share a quarter, subdivisions, combinations, reclassifications and non-cash distributions. The warrants also provide for, upon the occurrence of certain change of control events affecting the Company, an increase in the number of shares to which a warrant holder will be entitled upon payment of the aggregate exercise price of the warrant. The warrants became exercisable to ING Group and its affiliates on January 1, 2017 and to all other holders starting on the first anniversary of the completion of the IPO (May 7, 2014). The warrants expire on the tenth anniversary of the completion of the IPO (May 7, 2023). The warrants are net share settled, which means that no cash will be payable by a warrant holder in respect of the exercise price of a warrant upon exercise, and are classified as permanent equity. They have been recorded at their fair value determined on the issuance date of May 7, 2013 in the amount of $94 as an addition and reduction to Additional-paid-in-capital. Warrant holders are not entitled to receive dividends. On March 12, 2018, ING Group sold its remaining interests in the warrants and no longer owns any warrants.

On March 27, 2020, the Company paid a quarterly dividend of $0.15 per share on its common stock. As a consequence, the exercise price of the warrants to purchase shares of common stock was adjusted to $48.38 per share of common stock and the number of shares of common stock for which each warrant is exercisable has been adjusted to 1.002288479. As of March 31, 2020, no warrants have been exercised.

Preferred Stock

On June 11, 2019, the Company issued 300,000 shares of 5.35% Fixed-Rate Reset Non-Cumulative Preferred Stock, Series B ("the Series B preferred stock"), with a $0.01 par value per share and a liquidation preference of $1,000 per share, for aggregate net proceeds of $293. The Company deposited the Series B preferred stock under a deposit agreement with a depositary, which issued interests in fractional shares of the Series B preferred stock in the form of depositary shares ("Depositary Shares") evidenced by depositary receipts; each Depositary Share representing 1/40th interest in a share of the Series B preferred stock.

On September 12, 2018, the Company issued 325,000 shares of 6.125% Fixed-Rate Reset Non-Cumulative Preferred Stock, Series A ("the Series A preferred stock"), with a $0.01 par value per share and a liquidation preference of $1,000 per share, for aggregate net proceeds of $319.

The ability of the Company to declare or pay dividends on, or purchase, redeem or otherwise acquire, shares of its common stock will be substantially restricted in the event that the Company does not declare and pay (or set aside) dividends on the Series A and B preferred stock for the last preceding dividend period.

The Series A and Series B preferred stock are not subject to any mandatory redemption, sinking fund, retirement fund, purchase fund or similar provisions. The Company may, at its option, redeem the Series A preferred stock, (a) in whole but not in part, at any time, within 90 days after the occurrence of a "rating agency event," at a redemption price equal to $1,020 per share, plus an amount equal to any dividends per share of preferred stock that have accrued but not been declared and paid for the then-current dividend period to, but excluding, the redemption date and (b) (i) in whole but not in part, at any time within 90 days after the occurrence of a "regulatory capital event" or (ii) in whole or in part, from time to time, on September 15, 2023 or any subsequent "reset date," in each case, at a redemption price equal to $1,000 per share of preferred stock, plus an amount equal to any dividends per share of preferred stock that have accrued but not been declared and paid for the then-current dividend period to, but excluding, such redemption date. The Company may, at its option, redeem the Series B preferred stock, (a) in whole but not in part, at any time, within 90 days after the occurrence of a "rating agency event," at a redemption price equal to $1,020 per share (equivalent to $25.50 per Depositary Share), plus an amount equal to any accrued and unpaid dividends per share that have accrued but not been declared and paid for the then-current dividend period, but excluding, such redemption date and (b) (i) in whole but not in part , at any time, within 90 days after the occurrence of a "regulatory capital event," or (ii) in whole or in part, from time to time, on September 15, 2029 or any reset date, in each case, at a redemption price equal to $1,000 per share of the Series B preferred stock (equivalent to $25.00 per Depositary Share), plus an amount equal to any accrued and unpaid dividends per share that have accrued but not been declared and paid for the then-current dividend period to, but excluding, such redemption date.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

A "rating agency event" means that any nationally recognized statistical rating organization that then publishes a rating for the Company amends, clarifies or changes the criteria it uses to assign equity credit to securities like the preferred stock, which results in the lowering of the equity credit assigned to the preferred stock, as applicable, or shortens the length of time that the preferred stock is assigned a particular level of equity credit.

A "regulatory capital event" means that the Company becomes subject to capital adequacy supervision by a capital regulator and the capital adequacy guidelines that apply to the Company as a result of being so subject set forth criteria pursuant to which the preferred stock would not qualify as capital under such capital adequacy guidelines, as the Company may determine at any time, in its sole discretion.

As of March 31, 2020 and December 31, 2019, there were 100,000,000 shares of preferred stock authorized. Preferred stock issued and outstanding are as follows:



	March 31, 2020		December 31, 2019
Series	Issued	Outstanding	Issued	Outstanding
6.125% Non-cumulative Preferred Stock, Series A	325,000	325,000	325,000	325,000
5.35% Non-cumulative Preferred Stock, Series B	300,000	300,000	300,000	300,000
Total	625,000	625,000	625,000	625,000

As of March 31, 2020, there were no preferred stock dividends in arrears.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

9. Earnings per Common Share

The following table presents a reconciliation of Net income (loss) and shares used in calculating basic and diluted net income (loss) per common share for the periods indicated:



	Three Months Ended March 31,
(in millions, except for per share data)	2020			2019
Earnings
Net income (loss) available to common shareholders:
Income (loss) from continuing operations	$	50		$	93
Less: Preferred stock dividends	14			10
Less: Net income (loss) attributable to noncontrolling interest	6			(1		)
Income (loss) from continuing operations available to common shareholders	30			84
Income (loss) from discontinued operations, net of tax	(128		)	(20		)
Net income (loss) available to common shareholders	$	(98	)	$	64

Weighted average common shares outstanding
Basic	130.9			146.9
Dilutive Effects:
Warrants⁽¹⁾	2.9			—
RSU awards	1.2			1.5
PSU awards	1.8			2.4
Stock Options	0.6			0.5
Diluted	137.4			151.3

Basic⁽²⁾
Income (loss) from continuing operations available to Voya Financial, Inc.'s common shareholders	$	0.23		$	0.57
Income (loss) from discontinued operations, net of taxes available to Voya Financial, Inc.'s common shareholders	$	(0.98	)	$	(0.14	)
Income (loss) available to Voya Financial, Inc.'s common shareholders	$	(0.75	)	$	0.44
Diluted⁽²⁾
Income (loss) from continuing operations available to Voya Financial, Inc.'s common shareholders	$	0.22		$	0.56
Income (loss) from discontinued operations, net of taxes available to Voya Financial, Inc.'s common shareholders	$	(0.93	)	$	(0.13	)
Income (loss) available to Voya Financial, Inc.'s common shareholders	$	(0.71	)	$	0.42

⁽¹⁾ For the three months ended March 31, 2019, weighted average shares used for calculating basic and diluted earnings per share excludes the dilutive impact of warrants as the inclusion of this equity instrument would be antidilutive to the earnings per share calculation due to "out of the moneyness" in the periods presented. For more information on warrants, see the Shareholders' Equity Note to these Condensed Consolidated Financial Statements.

⁽²⁾ Basic and diluted earnings per share are calculated using unrounded, actual amounts. Therefore, the components of earnings per share may not sum to its corresponding total.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

10. Accumulated Other Comprehensive Income (Loss)

Shareholders' equity included the following components of Accumulated Other Comprehensive Income ("AOCI") as of the dates indicated:



	March 31,
	2020			2019
Fixed maturities, net of impairment	$	2,819		$	2,958
Derivatives⁽¹⁾	235			154
DAC/VOBA adjustment on available-for-sale securities	(906		)	(879		)
Premium deficiency reserve	(146		)	(93		)
Sales inducements and other intangibles adjustment on available-for-sale securities	(127		)	(112		)
Unrealized capital gains (losses), before tax	1,875			2,028
Deferred income tax asset (liability)	(40		)	(72		)
Net unrealized capital gains (losses)	1,835			1,956
Pension and other postretirement benefits liability, net of tax	6			10
AOCI	$	1,841		$	1,966

⁽¹⁾Gains and losses reported in Accumulated Other Comprehensive Income (AOCI) from hedge transactions that resulted in the acquisition of an identified asset are reclassified into earnings in the same period or periods during which the asset acquired affects earnings. As of March 31, 2020, the portion of the AOCI that is expected to be reclassified into earnings within the next 12 months is $24.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Changes in AOCI, including the reclassification adjustments recognized in the Condensed Consolidated Statements of Operations were as follows for the periods indicated:



	Three Months Ended March 31, 2020
	Before-Tax Amount				Income Tax			After-Tax Amount
Available-for-sale securities:
Fixed maturities	$	(2,756	)		$	578		$	(2,178	)
Impairments	—				—			—
Adjustments for amounts recognized in Net realized capital gains (losses) in the Condensed Consolidated Statements of Operations	29				(6		)	23
DAC/VOBA	592			⁽¹⁾	(124		)	468
Premium deficiency reserve	103				(22		)	81
Sales inducements and other intangibles	58				(12		)	46
Change in unrealized gains/losses on available-for-sale securities	(1,974		)		414			(1,560		)

Derivatives:
Derivatives	96			⁽²⁾	(20		)	76
Adjustments related to effective cash flow hedges for amounts recognized in Net investment income in the Condensed Consolidated Statements of Operations	(6		)		1			(5		)
Change in unrealized gains/losses on derivatives	90				(19		)	71

Pension and other postretirement benefits liability:
Amortization of prior service cost recognized in Operating expenses in the Condensed Consolidated Statements of Operations	(1		)		—			(1		)
Change in pension and other postretirement benefits liability	(1		)		—			(1		)
Change in Accumulated other comprehensive income (loss)	$	(1,885	)		$	395		$	(1,490	)

⁽¹⁾ See the Deferred Policy Acquisition Costs and Value of Business Acquired Note to these Condensed Consolidated Financial Statements for additional information.

⁽²⁾ See the Derivative Financial Instruments Note to these Condensed Consolidated Financial Statements for additional information.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)



	Three Months Ended March 31, 2019
	Before-Tax Amount				Income Tax			After-Tax Amount
Available-for-sale securities:
Fixed maturities	$	1,865			$	(390	)	$	1,475
Impairment	1				—			1
Adjustments for amounts recognized in Net realized capital gains (losses) in the Condensed Consolidated Statements of Operations	17				(4		)	13
DAC/VOBA	(498		)	⁽¹⁾	105			(393		)
Premium deficiency reserve	(36		)		8			(28		)
Sales inducements and other intangibles	(48		)		10			(38		)
Change in unrealized gains/losses on available-for-sale securities	1,301				(271		)	1,030

Derivatives:
Derivatives	(10		)	⁽²⁾	2			(8		)
Adjustments related to effective cash flow hedges for amounts recognized in Net investment income in the Condensed Consolidated Statements of Operations	(6		)		1			(5		)
Change in unrealized gains/losses on derivatives	(16		)		3			(13		)

Pension and other postretirement benefits liability:
Amortization of prior service cost recognized in Operating expenses in the Condensed Consolidated Statements of Operations	(1		)		—			(1		)
Change in pension and other postretirement benefits liability	(1		)		—			(1		)
Change in Accumulated other comprehensive income (loss)	$	1,284			$	(268	)	$	1,016

⁽¹⁾ See the Deferred Policy Acquisition Costs and Value of Business Acquired Note to these Condensed Consolidated Financial Statements for additional information.

⁽²⁾ See the Derivative Financial Instruments Note to these Condensed Consolidated Financial Statements for additional information.

11. Income Taxes

The Company uses the estimated annual effective tax rate method in computing its interim tax provision. Certain items, including changes in the realizability of deferred tax assets and changes in liabilities for uncertain tax positions, are excluded from the estimated annual effective tax rate and the actual tax expense or benefit is reported in the period the related item is incurred.

The Company's effective tax rate for the three months ended March 31, 2020 was (13.6)%. The effective tax rate differed from the statutory rate of 21% primarily due to the effects of the dividends received deduction ("DRD"), nondeductible expenses and tax credits.

The Company's effective tax rate for the three months ended March 31, 2019 was 8.8%. The effective tax rate differed from the statutory rate of 21% primarily due to the effect of the DRD.

The Coronavirus Aid, Relief and Economic Security (“CARES”) Act, which became effective on March 27, 2020, has not had, nor is it expected to have, any material impact on corporate income taxes.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Tax Regulatory Matters

For the tax years 2018 through 2020, Voya Financial, Inc. participates in the IRS Compliance Assurance Process ("CAP"), which is a continuous audit program provided by the IRS. The IRS finalized the audit of Voya Financial, Inc. for the period ended December 31, 2018. For the periods ended December 31, 2019 and December 31, 2020, the IRS has determined that Voya Financial, Inc. would be in the Compliance Maintenance Bridge ("Bridge") phase of CAP. In the Bridge phase, the IRS does not intend to conduct any review or provide any letters of assurance for the tax year.

12. Financing Agreements

Short-term and Long-term Debt

The following table summarizes the carrying value of the Company’s debt securities issued and outstanding as of March 31, 2020 and December 31, 2019:



	Maturity	March 31, 2020		December 31, 2019
3.125% Senior Notes, due 2024	07/15/2024	397		397
3.65% Senior Notes, due 2026	06/15/2026	496		496
5.7% Senior Notes, due 2043	07/15/2043	395		395
4.8% Senior Notes, due 2046	06/15/2046	297		297
4.7% Fixed-to-Floating Rate Junior Subordinated Notes, due 2048	01/23/2048	345		345
5.65% Fixed-to-Floating Rate Junior Subordinated Notes, due 2053	05/15/2053	739		739
7.25% Voya Holdings Inc. debentures, due 2023⁽¹⁾	08/15/2023	139		139
7.63% Voya Holdings Inc. debentures, due 2026⁽¹⁾	08/15/2026	138		138
6.97% Voya Holdings Inc. debentures, due 2036⁽¹⁾	08/15/2036	79		79
8.42% Equitable of Iowa Companies Capital Trust II Notes, due 2027	04/01/2027	14		14
1.00% Windsor Property Loan	06/14/2027	4		4
Subtotal		3,043		3,043
Less: Current portion of long-term debt		1		1
Total		$	3,042	$	3,042

⁽¹⁾ Guaranteed by ING Group.

Aetna Notes

As of March 31, 2020, the outstanding principal amount of the Aetna Notes was $358, which is guaranteed by ING Group. As of March 31, 2020, the Company provided $372 of collateral benefiting ING Group, comprised of a deposit of $209 to a control account with a third-party collateral agent and $163 of letter of credit. The collateral may be exchanged at any time upon the posting of any other form of acceptable collateral to the account.

Senior Unsecured Credit Facility Agreement

As of March 31, 2020, the Company had a $500 senior unsecured credit facility with a syndicate of banks which expires November 1, 2024. The facility provides $500 of committed capacity for issuing letters of credit and the full $500 may be utilized for direct borrowings. As of March 31, 2020, there were no amounts outstanding as revolving credit borrowings and no amounts of LOCs outstanding under the senior unsecured credit facility. Under the terms of the facility, the Company is required to maintain a minimum net worth of $6.15 billion, which may increase upon any future equity issuances by the Company.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

13. Commitments and Contingencies

Commitments

Through the normal course of investment operations, the Company commits to either purchase or sell securities, mortgage loans, or money market instruments, at a specified future date and at a specified price or yield. The inability of counterparties to honor these commitments may result in either a higher or lower replacement cost. Also, there is likely to be a change in the value of the securities underlying the commitments.

As of March 31, 2020, the Company had off-balance sheet commitments to acquire mortgage loans of $92 and purchase limited partnerships and private placement investments of $872, of which $257 related to consolidated investment entities.

Restricted Assets

The Company is required to maintain assets on deposit with various regulatory authorities to support its insurance operations. The Company may also post collateral in connection with certain securities lending, repurchase agreements, funding agreements, credit facilities and derivative transactions. The components of the fair value of the restricted assets were as follows as of the dates indicated:



	March 31, 2020		December 31, 2019
Fixed maturity collateral pledged to FHLB ⁽¹⁾	$	1,242	$	1,211
FHLB restricted stock⁽²⁾	53		55
Other fixed maturities-state deposits	44		48
Cash and cash equivalents	12		12
Securities pledged⁽³⁾	1,555		1,408
Total restricted assets	$	2,906	$	2,734

⁽¹⁾ Included in Fixed maturities, available for sale, at fair value on the Condensed Consolidated Balance Sheets.

⁽²⁾ Included in Other investments on the Condensed Consolidated Balance Sheets.

⁽³⁾Includes the fair value of loaned securities of $1,273 and $1,159 as of March 31, 2020 and December 31, 2019, respectively. In addition, as of March 31, 2020 and December 31, 2019, the Company delivered securities as collateral of $210 and $183 and repurchase agreements of $72 and $66, respectively. Loaned securities and securities delivered as collateral are included in Securities pledged on the Condensed Consolidated Balance Sheets.

Federal Home Loan Bank Funding Agreements

The Company is a member of the FHLB of Des Moines and the FHLB of Boston and is required to pledge collateral to back funding agreements issued to the FHLB. As of March 31, 2020 and December 31, 2019, the Company had $856 and $877, respectively, in non-putable funding agreements, which are included in Contract owner account balances on the Condensed Consolidated Balance Sheets. As of March 31, 2020 and December 31, 2019, assets with a market value of approximately $1,242 and $1,211, respectively, collateralized the FHLB funding agreements. Assets pledged to the FHLB are included in Fixed maturities, available-for-sale, at fair value on the Condensed Consolidated Balance Sheets. Additionally, SLD is currently a member of FHLB of Topeka. The related non-puttable funding agreements and the assets pledged are reflected in Liabilities and Assets held for sale on Condensed Consolidated Balance Sheets.

Litigation, Regulatory Matters and Contingencies

Litigation, regulatory and other loss contingencies arise in connection with the Company's activities as a diversified financial services firm. The Company is a defendant in a number of litigation matters arising from the conduct of its business, both in the ordinary course and otherwise. In some of these matters, claimants seek to recover very large or indeterminate amounts, including compensatory, punitive, treble and exemplary damages. Modern pleading practice in the U.S. permits considerable variation in the assertion of monetary damages and other relief. Claimants are not always required to specify the monetary damages they seek or they may be required only to state an amount sufficient to meet a court's jurisdictional requirements. Moreover, some jurisdictions allow claimants to allege monetary damages that far exceed any reasonably possible verdict. The variability in pleading requirements and past experience demonstrates that the monetary and other relief that may be requested in a lawsuit or claim often bears little



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

relevance to the merits or potential value of a claim. Litigation against the Company includes a variety of claims including negligence, breach of contract, fraud, violation of regulation or statute, breach of fiduciary duty, negligent misrepresentation, failure to supervise, elder abuse and other torts.

As with other financial services companies, the Company periodically receives informal and formal requests for information from various state and federal governmental agencies and self-regulatory organizations in connection with inquiries and investigations of the products and practices of the Company or the financial services industry. Such matters include an SEC inquiry into mutual fund share classes offered by Voya’s investment advisor subsidiary, involving issues similar to those under the SEC’s Share Class Selection Disclosure Initiative. It is the practice of the Company to cooperate fully in these matters.

The outcome of a litigation or regulatory matter is difficult to predict and the amount or range of potential losses associated with these or other loss contingencies requires significant management judgment. It is not possible to predict the ultimate outcome or to provide reasonably possible losses or ranges of losses for all pending regulatory matters, litigation and other loss contingencies.

While it is possible that an adverse outcome in certain cases could have a material adverse effect upon the Company's financial position, based on information currently known, management believes that neither the outcome of pending litigation and regulatory matters, nor potential liabilities associated with other loss contingencies, are likely to have such an effect. However, given the large and indeterminate amounts sought in certain litigation and the inherent unpredictability of all such matters, it is possible that an adverse outcome in certain of the Company's litigation or regulatory matters, or liabilities arising from other loss contingencies, could, from time to time, have a material adverse effect upon the Company's results of operations or cash flows in a particular quarterly or annual period.

For some matters, the Company is able to estimate a possible range of loss. For such matters in which a loss is probable, an accrual has been made. For matters where the Company, however, believes a loss is reasonably possible, but not probable, no accrual is required. For matters for which an accrual has been made, but there remains a reasonably possible range of loss in excess of the amounts accrued or for matters where no accrual is required, the Company develops an estimate of the unaccrued amounts of the reasonably possible range of losses. As of March 31, 2020, the Company estimates the aggregate range of reasonably possible losses, in excess of any amounts accrued for these matters as of such date, to be up to approximately $75.

For other matters, the Company is currently not able to estimate the reasonably possible loss or range of loss. The Company is often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the range of possible loss, such as quantification of a damage demand from plaintiffs, discovery from plaintiffs and other parties, investigation of factual allegations, rulings by a court on motions or appeals, analysis by experts and the progress of settlement discussions. On a quarterly and annual basis, the Company reviews relevant information with respect to litigation and regulatory contingencies and updates the Company's accruals, disclosures and reasonably possible losses or ranges of loss based on such reviews.

Litigation includes Goetz v. Voya Financial and Voya Retirement Insurance and Annuity Company (USDC District of Delaware, No. 1:17-cv-1289) (filed September 8, 2017), a putative class action in which plaintiff, a participant in a 401(k) plan, seeks to represent other participants in the plan as well as a class of similarly situated plans that "contract with [Voya] for recordkeeping and other services." Plaintiff alleges that "Voya" breached its fiduciary duty to the plan and other plan participants by charging unreasonable and excessive recordkeeping fees, and that "Voya" distributed materially false and misleading 404a-5 administrative and fund fee disclosures to conceal its excessive fees. The Company denies the allegations, which it believes are without merit, and intends to defend the case vigorously.

Litigation also includes Henkel of America v. ReliaStar Life Insurance Company (USDC District of Connecticut, No. 1:18-cv-00965) (filed June 8, 2018). Plaintiff alleges that ReliaStar breached the terms of a stop loss policy it issued to Plaintiff by refusing to reimburse Plaintiff for more than $47 in claims incurred by participants in prior years and submitted for coverage under the stop loss policy. Plaintiff alleges a breach of contract claim or, in the alternative, that the stop loss policy be declared to cover the submitted claims, and also asserts that ReliaStar engaged in unfair trade practices and unfair insurance practices in violation of state statutes, and did so willfully and intentionally to warrant an award of punitive damages under state law. The Company denies the allegations, which it believes are without merit, and intends to defend the case vigorously.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Lastly, litigation includes Zhou v. Voya Financial, Inc. and Security Life of Denver (USDC District of Colorado, No. 1:19-cv-02781)(filed September 27, 2019), a putative class action in which the plaintiff alleges that the Company did not properly administer certain universal life insurance policies. The plaintiff claims that the Company did not timely credit interest earned on the payment of her premiums and incorrectly calculated the amount of interest that the Company credited to her account. In addition to the class allegations, the lawsuit alleges breach of contract and conversion and seeks declaratory and injunctive relief. The Company denies the allegations, which it believes are without merit, and intends to defend the case vigorously.

Finally, industry wide, life insurers continue to be exposed to class action litigation related to the cost of insurance rates and periodic deductions from cash value. Common allegations include that insurance companies have breached the terms of their universal life insurance policies by establishing or increasing the cost of insurance rates using cost factors not permitted by the contract, thereby unjustly enriching themselves. This litigation is generally known as cost of insurance litigation.

Cost of insurance litigation for the Company includes Barnes v. Security Life of Denver (USDC District of Colorado, No. 1:18-cv-00718) (filed March 27, 2018), a putative class action in which the plaintiff alleges that his insurance policy only permitted the Company to rely upon his expected future mortality experience to establish and increase his cost of insurance, but the Company instead relied upon other, non-disclosed factors to do so. Plaintiff alleges breach of contract and conversion claims against the Company and also seeks declaratory relief. The Company denies the allegations in the complaint, believes the complaint to be without merit, and intends to defend the matter vigorously.

Cost of insurance litigation for the Company also includes Advance Trust & Life Escrow Services, LTA v. Security Life of Denver (USDC District of Colorado, No. 1:18-cv-01897) (filed July 26, 2018), a putative class action in which Plaintiff alleges that two specific types of universal life insurance policies only permitted the Company to rely upon the policyholder’s expected future mortality experience to establish and increase the cost of insurance, but the Company instead relied upon other, non-disclosed factors not only in the administration of the policies over time, but also in the decision to increase insurance costs beginning in approximately October 2015. Plaintiff alleges a breach of contract and seeks class certification. The Company denies the allegations in the complaint, believes the complaint to be without merit, and intends to defend the lawsuit vigorously.

Finally, cost of insurance litigation includes Advance Trust & Life Escrow Services, LTA v. ReliaStar Life Insurance Company (USDC District of Minnesota, No. 1:18-cv-02863) (filed October 5, 2018), a putative class action in which Plaintiff alleges that the Company’s universal life insurance policies only permitted the Company to rely upon the policyholders’ expected future mortality experience to establish the cost of insurance, and that as projected mortality experience improved, the policy language required the Company to decrease the cost of insurance. Plaintiff alleges that the Company did not decrease the cost of insurance as required, thereby breaching its contract with the policyholders, and seeks class certification. The Company denies the allegations in the complaint, believes the complaint to be without merit, and will defend the lawsuit vigorously.

Contingencies related to Performance-based Capital Allocations on Private Equity Funds

Certain performance-based capital allocations related to sponsored private equity funds ("carried interest") are not final until the conclusion of an investment term specified in the relevant asset management contract. As a result, such carried interest, if accrued or paid to the Company during such term, is subject to later adjustment based on subsequent fund performance. If the fund’s cumulative investment return falls below specified investment return hurdles, some or all of the previously accrued carried interest is reversed to the extent that the Company is no longer entitled to the performance-based capital allocation. Should the fund’s cumulative investment return subsequently increase above specified investment return hurdles in future periods, previous reversals could be fully or partially recovered.

As of March 31, 2020, approximately $79 of previously accrued carried interest would be subject to full or partial reversal in future periods if cumulative fund performance hurdles are not maintained throughout the remaining life of the affected funds.

14. Consolidated Investment Entities

In the normal course of business, the Company provides investment management services to, invests in and has transactions with, various types of investment entities which may be considered VIEs or VOEs. The Company evaluates its involvement with each entity to determine whether consolidation is required.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The Company holds variable interests in certain investment entities in the form of debt or equity investments, as well as the right to receive management fees, performance fees, and carried interest. The Company consolidates certain entities under the VIE guidance when it is determined that the Company is the primary beneficiary. Alternatively, certain entities are consolidated under the VOE guidance when control is obtained through voting rights.

The Company has no right to the benefits from, nor does it bear the risks associated with consolidated investment entities beyond the Company’s direct equity and debt investments in and management fees generated from these entities. Such direct investments amounted to approximately $292 and $279 on a continuing basis as of March 31, 2020 and December 31, 2019, respectively. If the Company were to liquidate, the assets held by consolidated investment entities would not be available to the general creditors of the Company as a result of the liquidation.

Consolidated VIEs and VOEs

Collateral Loan Obligations Entities ("CLOs")

The Company is involved in the design, creation, and the ongoing management of CLOs. These entities are created for the purpose of acquiring diversified portfolios of senior secured floating rate leveraged loans, and securitizing these assets by issuing multiple tranches of collateralized debt; thereby providing investors with a broad array of risk and return profiles. Also known as collateralized financing entities under Topic 810, CLOs are variable interest entities by definition.

In return for providing collateral management services, the Company earns investment management fees and contingent performance fees. In addition to earning fee income, the Company often holds an investment in certain of the CLOs it manages, generally within the unrated and most subordinated tranche of each CLO. The fee income earned and investments held are included in the Company's ongoing consolidation assessment for each CLO. The Company was the primary beneficiary of 3 CLOs as of March 31, 2020 and December 31, 2019, respectively.

Limited Partnerships

The Company invests in and manages various limited partnerships, including private equity funds and hedge funds. These entities have been evaluated by the Company and are determined to be VIEs due to the equity holders, as a group, lacking the characteristics of a controlling financial interest.

In return for serving as the general partner of and providing investment management services to these entities, the Company earns management fees and carried interest in the normal course of business. Additionally, the Company often holds an investment in each limited partnership it manages, generally in the form of general partner and limited partner interests. The fee income, carried interest, and investments held are included in the Company’s ongoing consolidation analysis for each limited partnership. The Company consolidated 12 funds, which were structured as partnerships, as of March 31, 2020 and December 31, 2019.

Registered Investment Companies

The Company consolidated one sponsored investment fund accounted for as a VOE as of March 31, 2020 and December 31, 2019, because it is the majority investor in the fund, and as such, has a controlling financial interest in the fund.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the components of the consolidated investment entities as of the dates indicated:



	March 31, 2020		December 31, 2019
Assets of Consolidated Investment Entities
VIEs
Cash and cash equivalents	$	52	$	68
Corporate loans, at fair value using the fair value option	432		513
Limited partnerships/corporations, at fair value	1,470		1,470
Other assets	16		12
Total VIE assets	1,970		2,063
VOEs
Limited partnerships/corporations, at fair value	185		162
Other assets	—		1
Total VOE assets	185		163
Total assets of consolidated investment entities	$	2,155	$	2,226

Liabilities of Consolidated Investment Entities
VIEs
CLO notes, at fair value using the fair value option	$	368	$	474
Other liabilities	668		650
Total VIE liabilities	1,036		1,124
VOEs
Other liabilities	4		2
Total VOE liabilities	4		2
Total liabilities of consolidated investment entities	$	1,040	$	1,126

Fair Value Measurement

Upon consolidation, the Company elected to apply the FVO for financial assets and financial liabilities held by CLOs and continued to measure these assets (primarily corporate loans) and liabilities (debt obligations issued by CLOs) at fair value in subsequent periods. The Company has elected the FVO to more closely align its accounting with the economics of its transactions and allows the Company to more effectively align changes in the fair value of CLO assets with a commensurate change in the fair value of CLO liabilities.

Investments held by consolidated private equity funds are measured and reported at fair value in the Company's Condensed Consolidated Financial Statements. Changes in the fair value of consolidated investment entities are recorded as a separate line item within Income (loss) related to consolidated investment entities in the Company's Condensed Consolidated Statements of Operations.

The methodology for measuring the fair value of financial assets and liabilities of consolidated investment entities, and the classification of these measurements in the fair value hierarchy is consistent with the methodology and classification applied by the Company to its investment portfolio.

As discussed in more detail below, the Company utilizes valuations obtained from third-party commercial pricing services, brokers and investment sponsors or third-party administrators that supply NAV (or its equivalent) per share used as a practical expedient. The valuations obtained from brokers and third-party commercial pricing services are non-binding. These valuations are reviewed on a monthly or quarterly basis depending on the entity and its underlying investments. Procedures include, but are not limited to, a review of underlying fund investor reports, review of top and worst performing funds requiring further scrutiny, review of variance from prior periods and review of variance from benchmarks, where applicable. In addition, the Company considers both macro



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

and fund specific events that may impact the latest NAV supplied and determines if further adjustments of value should be made. Such changes, if any, are subject to senior management review.

When a price cannot be obtained from a commercial pricing service, independent broker quotes are solicited. Securities priced using independent broker quotes are classified as Level 3. Broker quotes and prices obtained from pricing services are reviewed and validated through an internal valuation committee price variance review, comparisons to internal pricing models, back testing to recent trades or monitoring of trading volumes.

Cash and Cash Equivalents

The carrying amounts for cash reflect the assets’ fair values. The fair value for cash equivalents is determined based on quoted market prices. These assets are classified as Level 1.

CLOs

Corporate loans: Corporate loan investments, which comprise the majority of consolidated CLO portfolio collateral, are senior secured corporate loans maturing at various dates between 2020 and 2028, paying interest at LIBOR, EURIBOR or PRIME plus a spread of up to 10.0%. As of March 31, 2020 and December 31, 2019, the unpaid principal balance exceeded the fair value of the corporate loans by approximately $17 and $18, respectively. Less than 1.0% of the collateral assets were in default as of March 31, 2020 and December 31, 2019.

The fair values for corporate loans are determined using independent commercial pricing services. Fair value measurement based on pricing services may be classified in Level 2 or Level 3 depending on the type, complexity, observability and liquidity of the asset being measured. The inputs used by independent commercial pricing services, such as benchmark yields and credit risk adjustments, are those that are derived principally from or corroborated by observable market data. Hence, the fair value measurement of corporate loans priced by independent pricing service providers is classified within Level 2 of the fair value hierarchy. In addition, there are assets held with CLO portfolios that represent senior level debt of other third party CLOs. These CLO investments are classified within Level 3 of the fair value hierarchy. See description of fair value process for CLO notes below.

CLO notes: The CLO notes are backed by a diversified loan portfolio consisting primarily of senior secured floating rate leveraged loans. Repayment risk is segmented into tranches with credit ratings of these tranches reflecting both the credit quality of underlying collateral as well as how much protection a given tranche is afforded by tranches that are subordinate to it. The most subordinated tranche bears the first loss and receives the residual payments, if any. The interest rates are generally variable rates based on LIBOR plus a pre-defined spread, which varies from 0.7% for the more senior tranches to 5.4% for the more subordinated tranches. CLO notes mature in 2026 and have a weighted average maturity of 6.3 as of March 31, 2020. The investors in this debt are not affiliated with the Company and have no recourse to the general credit of the Company for this debt.

The fair values of the CLO notes are measured based on the fair value of the CLO's corporate loans, as the Company uses the measurement alternative available under ASU 2014-13 and determined that the inputs for measuring financial assets are more observable. The CLO notes are classified within Level 2 of the fair value hierarchy, consistent with the classification of the majority of the CLO financial assets.

The Company reviews the detailed prices including comparisons to prior periods for reasonableness. The Company utilizes a formal pricing challenge process to request a review of any price during which time the vendor examines its assumptions and relevant market inputs to determine if a price change is warranted.

The following narrative indicates the sensitivity of inputs:


•	Default Rate: An increase (decrease) in the expected default rate would likely increase (decrease) the discount margin (increase risk premium) used to value the CLO investments and CLO notes and, as a result, would potentially decrease the value of the CLO investments and CLO notes.


•	Recovery Rate: A decrease (increase) in the expected recovery of defaulted assets would potentially decrease (increase) the valuation of CLO investments and CLO notes.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)


•	Prepayment Rate: A decrease (increase) in the expected rate of collateral prepayments would potentially decrease (increase) the valuation of CLO investments and CLO notes as the expected weighted average life ("WAL") would increase (decrease).


•	Discount Margin (spread over LIBOR): An increase (decrease) in the discount margin used to value the CLO investments and CLO notes would decrease (increase) the value of the CLO investments and CLO notes.

Private Equity Funds

As prescribed in ASC Topic 820, the unit of account for these investments is the interest in the investee fund. The Company owns an undivided interest in the fund portfolio and does not have the ability to dispose of individual assets and liabilities in the fund portfolio. Rather, the Company would be required to redeem or dispose of its entire interest in the investee fund. There is no current active market for interests in underlying private equity funds.

Valuation is generally based on the valuations provided by the fund's general partner or investment manager. The valuations typically reflect the fair value of the Company's capital account balance of each fund investment, including unrealized capital gains (losses), as reported in the financial statements of the respective investee fund as of the respective year end or the latest available date. In circumstances where fair values are not provided, the Company seeks to determine the fair value of fund investments based upon other information provided by the fund's general partner or investment manager or from other sources.

The fair value of securities received in-kind from fund investments is determined based on the restrictions around the securities.


•	Unrestricted, publicly traded securities are valued at the closing public market price on the reporting date;


•	Restricted, publicly traded securities may be valued at a discount from the closing public market price on the reporting date, depending on the circumstances; and


•	Privately held securities are valued by the directors/general partner of the investee fund, based on a variety of factors, including the price of recent transactions in the company's securities and the company's earnings, revenue and book value.

In the case of direct investments or co-investments in private equity companies, the Company initially recognizes investments at cost and subsequently adjusts investments to fair value. On a quarterly basis, the Company reviews the general partner or lead investor's valuation of the investee company, taking into account other available information, such as indications of a market value through subsequent issues of capital or transactions between third parties, performance of the investee company during the period and public, comparable companies' analysis, where appropriate.

Investments in these funds typically may not be fully redeemed at net asset value ("NAV") within 90 days because of inherent restriction on near term redemptions.

As of March 31, 2020 and December 31, 2019, certain private equity funds maintained term loans and revolving lines of credit of $670 and $669, respectively. The term loans renew every three years and the revolving lines of credit renew annually; all loans bear interest at LIBOR/EURIBOR plus 150 - 200 bps. The lines of credit are used for funding transactions before capital is called from investors, as well as for the financing of certain purchases. As of March 31, 2020 and December 31, 2019, outstanding borrowings amount to $585 and $602, respectively.

On March 30, 2020, Pomona Investment Fund terminated its three-year revolving credit agreement with Credit Suisse and entered into a five-year revolving credit agreement with Barclays Bank Plc. The size of the facility as of March 31, 2020 is $40; the loan bears interest at LIBOR plus 285 bps and has a commitment fee of 85 bps. There was no outstanding borrowing as of March 31, 2020.

The borrowings are reflected in Liabilities related to consolidated investment entities - other liabilities on the Company's Condensed Consolidated Balance Sheets. The borrowings are carried at an amount equal to the unpaid principal balance.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The following table summarizes the fair value hierarchy levels of consolidated investment entities as of March 31, 2020:



	Level 1		Level 2		Level 3		NAV		Total
Assets
VIEs
Cash and cash equivalents	$	52	$	—	$	—	$	—	$	52
Corporate loans, at fair value using the fair value option	—		432		—		—		432
Limited partnerships/corporations, at fair value	—		—		—		1,470		1,470
VOEs
Limited partnerships/corporations, at fair value	—		—		—		185		185
Total assets, at fair value	$	52	$	432	$	—	$	1,655	$	2,139
Liabilities
VIEs
CLO notes, at fair value using the fair value option	$	—	$	368	$	—	$	—	$	368
Total liabilities, at fair value	$	—	$	368	$	—	$	—	$	368

The following table summarizes the fair value hierarchy levels of consolidated investment entities as of December 31, 2019:



	Level 1		Level 2		Level 3		NAV		Total
Assets
VIEs
Cash and cash equivalents	$	68	$	—	$	—	$	—	$	68
Corporate loans, at fair value using the fair value option	—		513		—		—		513
Limited partnerships/corporations, at fair value	—		—		—		1,470		1,470
VOEs
Limited partnerships/corporations, at fair value	—		—		—		162		162
Total assets, at fair value	$	68	$	513	$	—	$	1,632	$	2,213
Liabilities
VIEs
CLO notes, at fair value using the fair value option	$	—	$	474	$	—	$	—	$	474
Total liabilities, at fair value	$	—	$	474	$	—	$	—	$	474

Transfers of investments out of Level 3 and into Level 2 or Level 1, if any, are recorded as of the beginning of the period in which the transfer occurred. For the three months ended March 31, 2020 and 2019, there were no transfers in or out of Level 3 or transfers between Level 1 and Level 2.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Deconsolidation of Certain Investment Entities

The Company had no deconsolidations during the three months ended March 31, 2020 and 2019, respectively.

Nonconsolidated VIEs

CLOs

In addition to the consolidated CLOs, the Company also holds variable interest in certain CLOs that are not consolidated as it has been determined that the Company is not the primary beneficiary. With these CLOs, the Company serves as the investment manager and receives investment management fees and contingent performance fees. Generally, the Company does not hold any interest in the nonconsolidated CLOs but if it does, such ownership has been deemed to be insignificant. The Company has not provided, and is not obligated to provide, any financial or other support to these entities.

The Company reviews its assumptions on a periodic basis to determine if conditions have changed such that the projection of these contingent fees becomes significant enough to reconsider the Company's consolidation status as variable interest holder. As of March 31, 2020 and December 31, 2019, the Company held $339 and $377 ownership interests, respectively, in unconsolidated CLOs on a continuing basis.

Limited Partnerships

The Company manages or holds investments in certain private equity funds and hedge funds. With these entities, the Company serves as the investment manager and is entitled to receive at-market investment management fees and at-market contingent performance fees. The Company does not consolidate any of these investment funds for which it is not considered to be the primary beneficiary.

In addition, the Company does not consolidate the funds in which its involvement takes a form of a limited partner interest and is restricted to a role of a passive investor, as a limited partner's interest does not provide the Company with any substantive kick-out or participating rights, nor does it provide the Company with power to direct the activities of the fund.

The following table presents the carrying amounts of the variable interests in VIEs in which the Company concluded that it holds a variable interest, but is not the primary beneficiary as of the dates indicated. The Company determines its maximum exposure to loss to be: (i) the amount invested in the debt or equity of the VIE and (ii) other commitments and guarantees to the VIE.



Variable Interests on the Condensed Consolidated Balance Sheet
	March 31, 2020				December 31, 2019
	Carrying Amount		Maximum exposure to loss		Carrying Amount		Maximum exposure to loss
Fixed maturities, available for sale	$	339	$	339	$	377	$	377
Limited partnership/corporations	1,343		1,343		1,290		1,290

Securitizations

The Company invests in various tranches of securitization entities, including RMBS, CMBS and ABS. Through its investments, the Company is not obligated to provide any financial or other support to these entities. Each of the RMBS, CMBS and ABS entities are thinly capitalized by design and considered VIEs. The Company's involvement with these entities is limited to that of a passive investor. The Company has no unilateral right to appoint or remove the servicer, special servicer or investment manager, which are generally viewed to have the power to direct the activities that most significantly impact the securitization entities' economic performance, in any of these entities, nor does the Company function in any of these roles. The Company, through its investments or other arrangements, does not have the obligation to absorb losses or the right to receive benefits from the entity that could potentially be significant to the entity. Therefore, the Company is not the primary beneficiary and does not consolidate any of the RMBS, CMBS and ABS entities in which it holds investments. These investments are accounted for as investments



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

available-for-sale as described in the Fair Value Measurements (excluding Consolidated Investment Entities) Note to these Condensed Consolidated Financial Statements and unrealized capital gains (losses) on these securities are recorded directly in AOCI, except for certain RMBS which are accounted for under the FVO whose change in fair value is reflected in Other net realized gains (losses) in the Condensed Consolidated Statements of Operations. The Company’s maximum exposure to loss on these structured investments is limited to the amount of its investment. Refer to the Investments (excluding Consolidated Investment Entities) Note to these Condensed Consolidated Financial Statements for details regarding the carrying amounts and classifications of these assets.

15. Restructuring

Organizational Restructuring

As a result of the closing of the 2018 Transaction, the decision to cease new sales following the strategic review of the Company’s Individual Life business and additional cost savings targets announced in November 2018, the Company has undertaken restructuring efforts to execute the 2018 Transaction, reduce stranded expenses, as well as improve operational efficiency, strengthen technology capabilities and centralize certain sales, operations and investment management activities ("Organizational Restructuring"). The initiatives associated with the closing of the 2018 Transaction and the decision to cease new sales following the strategic review of the Company's Individual Life Business concluded during 2019.

These activities have resulted in recognition of severance and organizational transition costs and are reflected in Operating expenses in the Condensed Consolidated Statements of Operations, but excluded from Adjusted operating earnings before income taxes. These expenses are classified as a component of Other adjustments to Income (loss) from continuing operations before income taxes and consequently are not included in the adjusted operating results of the Company's segments. For the three months ended March 31, 2020 and March 31, 2019 , the Company incurred Organizational Restructuring expenses of $19 and $83, respectively associated with continuing operations.

The summary below presents Organizational Restructuring expenses, pre-tax, by type of costs incurred, for the periods indicated:



	Three Months Ended March 31,					Cumulative Amounts Incurred to Date
	2020			2019		Cumulative Amounts Incurred to Date
Severance benefits	$	(3	)	$	47	$	55
Organizational transition costs	22			36		224
Total restructuring expenses	$	19		$	83	$	279

Including the expense of $19 for the three months ended March 31, 2020, the aggregate amount of Organizational Restructuring expenses expected to be incurred is in the range of $250 to $300. The Company anticipates that these costs, which will include severance, organizational transition costs incurred to reorganize operations and other costs such as contract terminations and asset write-offs, will occur at least through the end of 2020.

The following table presents the accrued liability associated with Organizational Restructuring expenses as of March 31, 2020:



	Severance Benefits			Organizational Transition Costs			Total
Accrued liability as of January 1, 2020	$	30		$	25		$	55
Provision	(3		)	22			19
Payments	(7		)	(15		)	(22		)
Accrued liability as of March 31, 2020	$	20		$	32		$	52

Pursuant to the Individual Life Transaction, the Company will divest or dissolve four regulated insurance entities, including its life companies domiciled in Colorado and Indiana, and captive entities domiciled in Arizona. The Company will also divest Voya



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

America Equities LLC, a regulated broker-dealer, and transfer or cease usage of a substantial number of administrative systems. The Company will undertake further restructuring efforts to reduce stranded expenses associated with its Individual Life business as well as its corporate and shared services functions. Through the closing of the Individual Life Transaction, the Company anticipates incurring additional restructuring expenses directly related to the disposition. These collective costs, which include severance, transition and other costs, cannot currently be estimated but could be material. Total Organizational Restructuring expenses include $4 which is reflected in Income (loss) from discontinued operations, net of tax. Refer to the Business Held for Sale and Discontinued Operation Note to these Condensed Consolidated Financial Statements for further information.

16. Segments

Pursuant to the Individual Life Transaction disclosed in the Business Held for Sale and Discontinued Operations Note, the Company will no longer report its Life Insurance business as a segment. The Company revised prior period information to conform to current period presentation.

The Company provides its principal products and services through three segments: Retirement, Investment Management and Employee Benefits.

Measurement

Adjusted operating earnings before income taxes is a measure used by management to evaluate segment performance. The Company believes that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performances and enhances the understanding of the Company’s financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions and/or other factors. The Company uses the same accounting policies and procedures to measure segment Adjusted operating earnings before income taxes as it does for the directly comparable U.S. GAAP measure Income (loss) from continuing operations before income taxes. Adjusted operating earnings before income taxes does not replace Income (loss) from continuing operations before income taxes as the U.S. GAAP measure of the Company’s consolidated results of operations. Therefore, the Company believes that it is useful to evaluate both Income (loss) from continuing operations before income taxes and Adjusted operating earnings before income taxes when reviewing the Company’s financial and operating performance. Each segment’s Adjusted operating earnings before income taxes is calculated by adjusting Income (loss) from continuing operations before income taxes for the following items:

•

Net investment gains (losses), net of related amortization of DAC, VOBA, sales inducements and unearned revenue, which are significantly influenced by economic and market conditions, including interest rates and credit spreads, and are not indicative of normal operations. Net investment gains (losses) include gains (losses) on the sale of securities, impairments, changes in the fair value of investments using the FVO unrelated to the implied loan-backed security income recognition for certain mortgage-backed obligations and changes in the fair value of derivative instruments, excluding realized gains (losses) associated with swap settlements and accrued interest;

•

Net guaranteed benefit hedging gains (losses), which are significantly influenced by economic and market conditions and are not indicative of normal operations, include changes in the fair value of derivatives related to guaranteed benefits, net of related reserve increases (decreases) and net of related amortization of DAC, VOBA and sales inducements, less the estimated cost of these benefits. The estimated cost, which is reflected in Adjusted operating results, reflects the expected cost of these benefits if markets perform in line with the Company's long-term expectations and includes the cost of hedging. Other derivative and reserve changes related to guaranteed benefits are excluded from adjusted operating earnings, including the impacts related to changes in the Company's nonperformance spread;

•

Income (loss) related to businesses exited or to be exited through reinsurance or divestment, which includes gains and (losses) associated with transactions to exit blocks of business within continuing operations (including net investment gains (losses) on securities sold and expenses directly related to these transactions) and residual run-off activity (including an insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions). Excluding this activity, which also includes amortization of intangible assets related to businesses exited or to be exited, better reveals trends in the Company's core business and more closely aligns Adjusted operating earnings before income taxes with how the Company manages its segments;



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

•

Income (loss) attributable to noncontrolling interest, which represents the interest of shareholders, other than those of the Company, in consolidated entities. Income (loss) attributable to noncontrolling interest represents such shareholders' interests in the gains and (losses) of those entities, or the attribution of results from consolidated VIEs or VOEs to which the Company is not economically entitled;


•	Dividend payments made to preferred shareholders are included as reductions to reflect the Adjusted operating earnings that is available to common shareholders;


•	Income (loss) related to early extinguishment of debt, which includes losses incurred as a result of transactions where the Company repurchases outstanding principal amounts of debt; these losses are excluded from Adjusted operating earnings before income taxes since the outcome of decisions to restructure debt are not indicative of normal operations;


•	Impairment of goodwill, value of management contract rights and value of customer relationships acquired, which includes losses as a result of impairment analysis; these represent losses related to infrequent events and do not reflect normal, cash-settled expenses;

•

Immediate recognition of net actuarial gains (losses) related to the Company's pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments, which includes actuarial gains and losses as a result of differences between actual and expected experience on pension plan assets or projected benefit obligation during a given period. The Company immediately recognizes actuarial gains and (losses) related to pension and other postretirement benefit obligations and gains and losses from plan adjustments and curtailments. These amounts do not reflect normal, cash-settled expenses and are not indicative of current Operating expense fundamentals; and


•	Other items not indicative of normal operations or performance of the Company's segments or related to events such as

capital or organizational restructurings undertaken to achieve long-term economic benefits, including certain costs related to debt and equity offerings, acquisition / merger integration expenses, severance and other expenses associated with such activities. These items vary widely in timing, scope and frequency between periods as well as between companies to which the Company is compared. Accordingly, the Company adjusts for these items as management believes that these items distort the ability to make a meaningful evaluation of the current and future performance of the Company's segments.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The summary below reconciles Adjusted operating earnings before income taxes for the segments to Income (loss) from continuing operations before income taxes for the periods indicated:



	Three Months Ended March 31,
	2020			2019
Income (loss) from continuing operations before income taxes	$	44		$	102
Less Adjustments:
Net investment gains (losses) and related charges and adjustments	(8		)	13
Net guaranteed benefit hedging gains (losses) and related charges and adjustments	(89		)	(4		)
Income (loss) related to businesses exited or to be exited through reinsurance or divestment	9			9
Income (loss) attributable to noncontrolling interest	6			(1		)
Income (loss) related to early extinguishment of debt	—			—
Immediate recognition of net actuarial gains (losses) related to pension and other post-employment benefit obligations and gains (losses) from plan amendments and curtailments	—			66
Dividend payments made to preferred shareholders	14			10
Other adjustments	(22		)	(92		)
Total adjustments to income (loss) from continuing operations	$	(90	)	$	1

Adjusted operating earnings before income taxes by segment:
Retirement	$	124		$	129
Investment Management	40			34
Employee Benefits	61			38
Corporate	(91		)	(100		)
Total	$	134		$	101

Adjusted operating revenues is a measure of the Company's segment revenues. Each segment's Operating revenues are calculated by adjusting Total revenues to exclude the following items:

•

Net investment gains (losses) and related charges and adjustments, which are significantly influenced by economic and market conditions, including interest rates and credit spreads and are not indicative of normal operations. Net investment gains (losses) include gains (losses) on the sale of securities, impairments, changes in the fair value of investments using the FVO unrelated to the implied loan-backed security income recognition for certain mortgage-backed obligations and changes in the fair value of derivative instruments, excluding realized gains (losses) associated with swap settlements and accrued interest. These are net of related amortization of unearned revenue;

•

Gains (losses) on changes in fair value of derivatives related to guaranteed benefits, which is significantly influenced by economic and market conditions and not indicative of normal operations, includes changes in the fair value of derivatives related to guaranteed benefits, less the estimated cost of these benefits. The estimated cost, which is reflected in Adjusted operating revenues, reflects the expected cost of these benefits if markets perform in line with the Company's long-term expectations and includes the cost of hedging. Other derivative and reserve changes related to guaranteed benefits are excluded from Adjusted operating revenues, including the impacts related to changes in the Company's nonperformance spread;

•

Revenues related to businesses exited or to be exited through reinsurance or divestment, which includes revenues associated with transactions to exit blocks of business within continuing operations (including net investment gains (losses) on securities sold related to these transactions) and residual run-off activity (including an insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions). Excluding this activity



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

better reveals trends in the Company's core business and more closely aligns Adjusted operating revenues with how the Company manages its segments;


•	Revenues attributable to noncontrolling interest, which represents the interests of shareholders, other than the Company, in consolidated entities. Revenues attributable to noncontrolling interest represents such shareholders' interests in the gains and losses of those entities, or the attribution of results from consolidated VIEs or VOEs to which the Company is not economically entitled; and


•	Other adjustments to Total revenues primarily reflect fee income earned by the Company's broker-dealers for sales of non-proprietary products, which are reflected net of commission expense in the Company's segments’ operating revenues, other items where the income is passed on to third parties and the elimination of intercompany investment expenses included in Adjusted operating revenues.

The summary below reconciles Adjusted operating revenues for the segments to Total revenues for the periods indicated:



	Three Months Ended March 31,
	2020			2019
Total revenues	$	1,685		$	1,822

Adjustments:
Net realized investment gains (losses) and related charges and adjustments	(8		)	13
Gains (losses) on change in fair value of derivatives related to guaranteed benefits	(90		)	(4		)
Revenues related to businesses exited or to be exited through reinsurance or divestment	344			398
Revenues attributable to noncontrolling interest	9			4
Other adjustments	33			82
Total adjustments to revenues	$	288		$	493

Adjusted operating revenues by segment:
Retirement	$	677		$	648
Investment Management	166			148
Employee Benefits	543			508
Corporate	11			25
Total	$	1,397		$	1,329

Other Segment Information

The Investment Management segment revenues include the following intersegment revenues, primarily consisting of asset-based management and administration fees for the periods indicated:



	Three Months Ended March 31,
	2020		2019
Investment Management intersegment revenues	$	26	$	26



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

The summary below presents Total assets for the Company’s segments as of the dates indicated:



	March 31, 2020		December 31, 2019
Retirement	$	106,068	$	118,024
Investment Management	648		745
Employee Benefits	2,642		3,117
Corporate	25,362		25,206
Total assets, before consolidation⁽¹⁾	134,720		147,092
Consolidation of investment entities	1,879		1,890
Total assets, excluding assets held for sale	136,599		148,982
Assets held for sale	19,133		20,069
Total assets	$	155,732	$	169,051

⁽¹⁾Total assets, before consolidation includes the Company's direct investments in CIEs prior to consolidation, which are accounted for using the equity method or fair value option.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

17. Condensed Consolidating Financial Information

The accompanying condensed consolidating financial information has been prepared and presented pursuant to SEC Regulation S-X, Rule 3-10, "Financial Statements of Guarantors and Issuers of Guaranteed Securities Registered or Being Registered" ("Rule 3-10"). The condensed consolidating financial information presents the financial position of Voya Financial, Inc. ("Parent Issuer"), Voya Holdings ("Subsidiary Guarantor") and all other subsidiaries ("Non-Guarantor Subsidiaries") of the Company as of March 31, 2020 and December 31, 2019, their results of operations, comprehensive income and statements of cash flows for the three months ended March 31, 2020 and 2019.

The 5.7% senior notes due 2043, the 3.65% senior notes due 2026, the 4.8% senior notes due 2046, the 3.125% senior notes due 2024 (collectively, the "Senior Notes"), the 5.65% fixed-to-floating rate junior subordinated notes due 2053 and the 4.7% fixed-to-floating junior subordinated notes due 2048 (collectively, the "Junior Subordinated Notes"), each issued by Parent Issuer, are fully and unconditionally guaranteed by Subsidiary Guarantor, a 100% owned subsidiary of Parent Issuer. No other subsidiary of Parent Issuer guarantees the Senior Notes or the Junior Subordinated Notes. Rule 3-10(h) provides that a guarantee is full and unconditional if, when the issuer of a guaranteed security has failed to make a scheduled payment, the guarantor is obligated to make the scheduled payment immediately and, if it does not, any holder of the guaranteed security may immediately bring suit directly against the guarantor for payment of amounts due and payable. In the event that Parent Issuer does not fulfill the guaranteed obligations, any holder of the Senior Notes or the Junior Subordinated Notes may immediately bring a claim against Subsidiary Guarantor for amounts due and payable.

The following condensed consolidating financial information is presented in conformance with the components of the Condensed Consolidated Financial Statements. Investments in subsidiaries are accounted for using the equity method for purposes of illustrating the consolidating presentation. Equity in the subsidiaries is therefore reflected in the Parent Issuer's and Subsidiary Guarantor's Investment in subsidiaries and Equity in earnings of subsidiaries. Non-Guarantor Subsidiaries represent all other subsidiaries on a combined basis. The consolidating adjustments presented herein eliminate investments in subsidiaries and intercompany balances and transactions.



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Balance Sheet

March 31, 2020



	Parent Issuer		Subsidiary Guarantor		Non-Guarantor Subsidiaries		Consolidating Adjustments			Consolidated
Assets:
Investments:
Fixed maturities, available-for-sale, at fair value	$	5	$	—	$	37,594	$	(15	)	$	37,584
Fixed maturities, at fair value using the fair value option	—		—		2,855		—			2,855
Equity securities, at fair value	—		—		176		—			176
Short-term investments	—		—		80		—			80
Mortgage loans on real estate, net of valuation allowance	—		—		6,969		—			6,969
Less: Allowance for credit losses	—		—		22		—			22
Mortgage loans on real estate, net	—		—		6,947		—			6,947
Policy loans	—		—		763		—			763
Limited partnerships/corporations	4		—		1,339		—			1,343
Derivatives	50		—		825		—			875
Investments in subsidiaries	9,479		7,311		—		(16,790		)	—
Other investments	—		—		392		—			392
Securities pledged	—		—		1,555		—			1,555
Total investments	9,538		7,311		52,526		(16,805		)	52,570
Cash and cash equivalents	221		—		812		—			1,033
Short-term investments under securities loan agreements, including collateral delivered	11		—		2,172		—			2,183
Accrued investment income	—		—		541		—			541
Premium receivable and reinsurance recoverable	—		—		3,744		—			3,744
Less: Allowance for credit losses on reinsurance recoverable	—		—		22		—			22
Premium receivable and reinsurance recoverable, net	—		—		3,722		—			3,722
Deferred policy acquisition costs and Value of business acquired	—		—		2,603		—			2,603
Deferred income taxes	828		42		899		—			1,769
Loans to subsidiaries and affiliates	245		—		626		(871		)	—
Due from subsidiaries and affiliates	5		—		17		(22		)	—
Other assets	24		—		1,062		—			1,086
Assets related to consolidated investment entities:
Limited partnerships/corporations, at fair value	—		—		1,655		—			1,655
Cash and cash equivalents	—		—		52		—			52
Corporate loans, at fair value using the fair value option	—		—		432		—			432
Other assets	—		—		16		—			16
Assets held in separate accounts	—		—		68,937		—			68,937
Assets held for sale	—		—		19,133		—			19,133
Total assets	$	10,872	$	7,353	$	155,205	$	(17,698	)	$	155,732



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Balance Sheet (Continued)

March 31, 2020



	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries		Consolidating Adjustments			Consolidated
Liabilities and Shareholders' Equity:
Future policy benefits	$	—		$	—		$	9,640	$	—		$	9,640
Contract owner account balances	—			—			41,981		—			41,981
Payables under securities loan and repurchase agreements, including collateral held	(28		)	—			2,093		—			2,065
Short-term debt	626			67			179		(871		)	1
Long-term debt	2,669			371			17		(15		)	3,042
Derivatives	77			—			991		—			1,068
Pension and other postretirement provisions	—			—			442		—			442
Current income taxes	28			(18		)	20		—			30
Due to subsidiaries and affiliates	15			—			4		(19		)	—
Other liabilities	58			4			1,190		(3		)	1,249
Liabilities related to consolidated investment entities:
Collateralized loan obligations notes, at fair value using the fair value option	—			—			368		—			368
Other liabilities	—			—			672		—			672
Liabilities related to separate accounts	—			—			68,937		—			68,937
Liabilities held for sale	—			—			17,972		—			17,972
Total liabilities	3,445			424			144,506		(908		)	147,467
Shareholders' equity:
Total Voya Financial, Inc. shareholders' equity	7,427			6,929			9,861		(16,790		)	7,427
Noncontrolling interest	—			—			838		—			838
Total shareholders' equity	7,427			6,929			10,699		(16,790		)	8,265
Total liabilities and shareholders' equity	$	10,872		$	7,353		$	155,205	$	(17,698	)	$	155,732



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Balance Sheet

December 31, 2019



	Parent Issuer		Subsidiary Guarantor		Non-Guarantor Subsidiaries		Consolidating Adjustments			Consolidated
Assets:
Investments:
Fixed maturities, available-for-sale, at fair value	$	5	$	—	$	39,673	$	(15	)	$	39,663
Fixed maturities, at fair value using the fair value option	—		—		2,707		—			2,707
Equity securities, at fair value	—		—		196		—			196
Short-term investments	—		—		68		—			68
Mortgage loans on real estate, net of valuation allowance	—		—		6,878		—			6,878
Less: Allowance for credit losses	—		—		—		—			—
Mortgage loans on real estate, net	—		—		6,878		—			6,878
Policy loans	—		—		776		—			776
Limited partnerships/corporations	4		—		1,286		—			1,290
Derivatives	49		—		267		—			316
Investments in subsidiaries	11,003		8,493		—		(19,496		)	—
Other investments	—		—		385		—			385
Securities pledged	—		—		1,408		—			1,408
Total investments	11,061		8,493		53,644		(19,511		)	53,687
Cash and cash equivalents	212		—		969		—			1,181
Short-term investments under securities loan agreements, including collateral delivered	11		—		1,384		—			1,395
Accrued investment income	—		—		505		—			505
Premium receivable and reinsurance recoverable	—		—		3,732		—			3,732
Less: Allowance for credit losses on reinsurance recoverable	—		—		—		—			—
Premium receivable and reinsurance recoverable, net	—		—		3,732		—			3,732
Deferred policy acquisition costs and Value of business acquired	—		—		2,226		—			2,226
Deferred income taxes	816		39		603		—			1,458
Loans to subsidiaries and affiliates	164		—		69		(233		)	—
Due from subsidiaries and affiliates	2		—		6		(8		)	—
Other assets	7		—		895		—			902
Assets related to consolidated investment entities:
Limited partnerships/corporations, at fair value	—		—		1,632		—			1,632
Cash and cash equivalents	—		—		68		—			68
Corporate loans, at fair value using the fair value option	—		—		513		—			513
Other assets	—		—		13		—			13
Assets held in separate accounts	—		—		81,670		—			81,670
Assets held for sale	—		—		20,069		—			20,069
Total assets	$	12,273	$	8,532	$	167,998	$	(19,752	)	$	169,051



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Balance Sheet (Continued)

December 31, 2019



	Parent Issuer		Subsidiary Guarantor			Non-Guarantor Subsidiaries		Consolidating Adjustments			Consolidated
Liabilities and Shareholders' Equity:
Future policy benefits	$	—	$	—		$	9,945	$	—		$	9,945
Contract owner account balances	—		—			40,923		—			40,923
Payables under securities loan and repurchase agreements, including collateral held	—		—			1,373		—			1,373
Short-term debt	69		87			78		(233		)	1
Long-term debt	2,669		371			17		(15		)	3,042
Derivatives	50		—			353		—			403
Pension and other postretirement provisions	—		—			468		—			468
Current income taxes	28		(17		)	16		—			27
Due to subsidiaries and affiliates	4		—			2		(6		)	—
Other liabilities	45		10			1,292		(2		)	1,345
Liabilities related to consolidated investment entities:
Collateralized loan obligations notes, at fair value using the fair value option	—		—			474		—			474
Other liabilities	—		—			652		—			652
Liabilities related to separate accounts	—		—			81,670		—			81,670
Liabilities held for sale	—		—			18,498		—			18,498
Total liabilities	2,865		451			155,761		(256		)	158,821
Shareholders' equity:
Total Voya Financial, Inc. shareholders' equity	9,408		8,081			11,415		(19,496		)	9,408
Noncontrolling interest	—		—			822		—			822
Total shareholders' equity	9,408		8,081			12,237		(19,496		)	10,230
Total liabilities and shareholders' equity	$	12,273	$	8,532		$	167,998	$	(19,752	)	$	169,051



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Operations

For the Three Months Ended March 31, 2020



	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Revenues:
Net investment income	$	3		$	—		$	698		$	(3	)	$	698
Fee income	—			—			505			—			505
Premiums	—			—			608			—			608
Net realized capital gains (losses):
Total impairments	—			—			(20		)	—			(20		)
Other net realized capital gains (losses)	(26		)	—			(187		)	—			(213		)
Total net realized capital gains (losses)	(26		)	—			(207		)	—			(233		)
Other revenue	—			—			92			—			92
Income (loss) related to consolidated investment entities:
Net investment income	—			—			15			—			15
Total revenues	(23		)	—			1,711			(3		)	1,685
Benefits and expenses:
Policyholder benefits	—			—			596			—			596
Interest credited to contract owner account balances	—			—			286			—			286
Operating expenses	4			—			636			—			640
Net amortization of Deferred policy acquisition costs and Value of business acquired	—			—			76			—			76
Interest expense	34			7			2			(3		)	40
Operating expenses related to consolidated investment entities:
Interest expense	—			—			3			—			3
Total benefits and expenses	38			7			1,599			(3		)	1,641
Income (loss) from continuing operations before income taxes	(61		)	(7		)	112			—			44
Income tax expense (benefit)	(13		)	(3		)	10			—			(6		)
Income (loss) from continuing operations	(48		)	(4		)	102			—			50
Income (loss) from discontinued operations, net of tax	—			—			(128		)	—			(128		)
Net income (loss) before equity in earnings (losses) of unconsolidated affiliates	(48		)	(4		)	(26		)	—			(78		)
Equity in earnings (losses) of subsidiaries, net of tax	(36		)	136			—			(100		)	—
Net income (loss)	(84		)	132			(26		)	(100		)	(78		)
Less: Net income (loss) attributable to noncontrolling interest	—			—			6			—			6
Net income (loss) available to Voya Financial, Inc.	(84		)	132			(32		)	(100		)	(84		)
Less: Preferred stock dividends	14			—			—			—			14
Net income (loss) available to Voya Financial, Inc.'s common shareholders	$	(98	)	$	132		$	(32	)	$	(100	)	$	(98	)



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Operations

For the Three Months Ended March 31, 2019



	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Revenues:
Net investment income	$	15		$	—		$	646		$	(3	)	$	658
Fee income	—			—			482			—			482
Premiums	—			—			575			—			575
Net realized capital gains (losses):
Total impairments	—			—			(26		)	—			(26		)
Other net realized capital gains (losses)	—			—			14			—			14
Total net realized capital gains (losses)	—			—			(12		)	—			(12		)
Other revenue	—			—			114			—			114
Income (loss) related to consolidated investment entities:
Net investment income	—			—			5			—			5
Total revenues	15			—			1,810			(3		)	1,822
Benefits and expenses:
Policyholder benefits	—			—			645			—			645
Interest credited to contract owner account balances	—			—			289			—			289
Operating expenses	3			—			679			—			682
Net amortization of Deferred policy acquisition costs and Value of business acquired	—			—			57			—			57
Interest expense	37			6			2			(3		)	42
Operating expenses related to consolidated investment entities:
Interest expense	—			—			5			—			5
Total benefits and expenses	40			6			1,677			(3		)	1,720
Income (loss) from continuing operations before income taxes	(25		)	(6		)	133			—			102
Income tax expense (benefit)	(5		)	(1		)	15			—			9
Income (loss) from continuing operations	(20		)	(5		)	118			—			93
Income (loss) from discontinued operations, net of tax	—			(79		)	59			—			(20		)
Net income (loss) before equity in earnings (losses) of unconsolidated affiliates	(20		)	(84		)	177			—			73
Equity in earnings (losses) of subsidiaries, net of tax	94			68			—			(162		)	—
Net income (loss)	74			(16		)	177			(162		)	73
Less: Net income (loss) attributable to noncontrolling interest	—			—			(1		)	—			(1		)
Net income (loss) available to Voya Financial, Inc.	74			(16		)	178			(162		)	74
Less: Preferred stock dividends	10			—			—			—			10
Net income (loss) available to Voya Financial, Inc.'s common shareholders	$	64		$	(16	)	$	178		$	(162	)	$	64



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Comprehensive Income

For the Three Months Ended March 31, 2020



	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Net income (loss)	$	(84	)	$	132		$	(26	)	$	(100	)	$	(78	)
Other comprehensive income (loss), before tax:
Unrealized gains (losses) on securities	(1,884		)	(1,537		)	(1,885		)	3,422			(1,884		)
Impairments	—			—			—			—			—
Pension and other postretirement benefits liability	(1		)	—			(1		)	1			(1		)
Other comprehensive income (loss), before tax	(1,885		)	(1,537		)	(1,886		)	3,423			(1,885		)
Income tax expense (benefit) related to items of other comprehensive income (loss)	(395		)	(323		)	(396		)	719			(395		)
Other comprehensive income (loss), after tax	(1,490		)	(1,214		)	(1,490		)	2,704			(1,490		)
Comprehensive income (loss)	(1,574		)	(1,082		)	(1,516		)	2,604			(1,568		)
Less: Comprehensive income (loss) attributable to noncontrolling interest	—			—			6			—			6
Comprehensive income (loss) attributable to Voya Financial, Inc.	$	(1,574	)	$	(1,082	)	$	(1,522	)	$	2,604		$	(1,574	)

Condensed Consolidating Statement of Comprehensive Income

For the Three Months Ended March 31, 2019



	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Net income (loss)	$	74		$	(16	)	$	177		$	(162	)	$	73
Other comprehensive income (loss), before tax:
Unrealized gains (losses) on securities	1,284			1,036			1,284			(2,320		)	1,284
Impairments	1			1			1			(2		)	1
Pension and other postretirement benefits liability	(1		)	—			(1		)	1			(1		)
Other comprehensive income (loss), before tax	1,284			1,037			1,284			(2,321		)	1,284
Income tax expense (benefit) related to items of other comprehensive income (loss)	268			216			268			(484		)	268
Other comprehensive income (loss), after tax	1,016			821			1,016			(1,837		)	1,016
Comprehensive income (loss)	1,090			805			1,193			(1,999		)	1,089
Less: Comprehensive income (loss) attributable to noncontrolling interest	—			—			(1		)	—			(1		)
Comprehensive income (loss) attributable to Voya Financial, Inc.	$	1,090		$	805		$	1,194		$	(1,999	)	$	1,090



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Cash Flows For the Three Months Ended March 31, 2020

	Parent Issuer			Subsidiary Guarantor		Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Net cash (used in) provided by operating activities	$	(27	)	$	13	$	(35	)	$	(27	)	$	(76	)
Cash Flows from Investing Activities:
Proceeds from the sale, maturity, disposal or redemption of:
Fixed maturities	—			—		1,185			—			1,185
Equity securities	—			—		2			—			2
Mortgage loans on real estate	—			—		144			—			144
Limited partnerships/corporations	—			—		71			—			71
Acquisition of:
Fixed maturities	—			—		(1,537		)	—			(1,537		)
Equity securities	—			—		(1		)	—			(1		)
Mortgage loans on real estate	—			—		(234		)	—			(234		)
Limited partnerships/corporations	—			—		(112		)	—			(112		)
Short-term investments, net	—			—		(12		)	—			(12		)
Derivatives, net	—			—		174			—			174
Sales from consolidated investments entities	—			—		63			—			63
Purchases within consolidated investment entities	—			—		(206		)	—			(206		)
Maturity (issuance) of short-term intercompany loans, net	(81		)	—		(557		)	638			—
Return of capital contributions and dividends from subsidiaries	—			7		—			(7		)	—
Collateral received (delivered), net	(28		)	—		(68		)	—			(96		)
Other, net	—			—		(11		)	—			(11		)
Net cash used in investing activities - discontinued operations	—			—		(241		)	—			(241		)
Net cash (used in) provided by investing activities	(109		)	7		(1,340		)	631			(811		)



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Cash Flows (Continued) For the Three Months Ended March 31, 2020

	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Cash Flows from Financing Activities:
Deposits received for investment contracts	—			—			2,038			—			2,038
Maturities and withdrawals from investment contracts	—			—			(1,399		)	—			(1,399		)
Settlements on deposit contracts	—			—			(2		)	—			(2		)
Net proceeds from (repayments of) short-term intercompany loans	557			(20		)	101			(638		)	—
Return of capital contributions and dividends to parent	—			—			(34		)	34			—
Borrowings of consolidated investment entities	—			—			122			—			122
Repayments of borrowings of consolidated investment entities	—			—			(176		)	—			(176		)
Contributions from (distributions to) participants in consolidated investment entities	—			—			348			—			348
Proceeds from issuance of common stock, net	2			—			—			—			2
Share-based compensation	(14		)	—			—			—			(14		)
Common stock acquired - Share repurchase	(366		)	—			—			—			(366		)
Dividends paid on common stock	(20		)	—			—			—			(20		)
Dividends paid on preferred stock	(14		)	—			—			—			(14		)
Principal payments for financing leases	—			—			(5		)	—			(5		)
Net cash provided by financing activities - discontinued operations	—			—			213			—			213
Net cash provided by (used in) financing activities	145			(20		)	1,206			(604		)	727
Net increase (decrease) in cash and cash equivalents	9			—			(169		)	—			(160		)
Cash and cash equivalents, beginning of period	212			—			1,260			—			1,472
Cash and cash equivalents, end of period	221			—			1,091			—			1,312
Less: Cash and cash equivalents of discontinued operations, end of period	—			—			279			—			279
Cash and cash equivalents of continuing operations, end of period	$	221		$	—		$	812		$	—		$	1,033



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Cash Flows For the Three Months Ended March 31, 2019

	Parent Issuer			Subsidiary Guarantor		Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Net cash (used in) provided by operating activities	$	(42	)	$	16	$	183		$	(26	)	$	131
Cash Flows from Investing Activities:
Proceeds from the sale, maturity, disposal or redemption of:
Fixed maturities	—			—		2,078			—			2,078
Equity securities	7			—		2			—			9
Mortgage loans on real estate	—			—		307			—			307
Limited partnerships/corporations	—			—		37			—			37
Acquisition of:
Fixed maturities	—			—		(2,035		)	—			(2,035		)
Equity securities	(17		)	—		(1		)	—			(18		)
Mortgage loans on real estate	—			—		(155		)	—			(155		)
Limited partnerships/corporations	—			—		(60		)	—			(60		)
Short-term investments, net	—			—		(9		)	—			(9		)
Derivatives, net	—			—		45			—			45
Sales from consolidated investments entities	—			—		57			—			57
Purchases within consolidated investment entities	—			—		(91		)	—			(91		)
Maturity (issuance) of short-term intercompany loans, net	(71		)	—		(200		)	271			—
Return of capital contributions and dividends from subsidiaries	200			4		—			(204		)	—
Collateral received (delivered), net	—			—		(107		)	—			(107		)
Other, net	—			—		(26		)	—			(26		)
Net cash used in investing activities - discontinued operations	—			—		(76		)	—			(76		)
Net cash provided by (used in) investing activities	119			4		(234		)	67			(44		)



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Voya Financial, Inc.

Notes to the Condensed Consolidated Financial Statements (Unaudited)

(Dollar amounts in millions, unless otherwise stated)

Condensed Consolidating Statement of Cash Flows (Continued) For the Three Months Ended March 31, 2019

	Parent Issuer			Subsidiary Guarantor			Non-Guarantor Subsidiaries			Consolidating Adjustments			Consolidated
Cash Flows from Financing Activities:
Deposits received for investment contracts	—			—			1,076			—			1,076
Maturities and withdrawals from investment contracts	—			—			(1,525		)	—			(1,525		)
Settlements on deposit contracts	—			—			(2		)	—			(2		)
Net (repayments of) proceeds from short-term intercompany loans	200			8			63			(271		)	—
Return of capital contributions and dividends to parent	—			(30		)	(200		)	230			—
Borrowings of consolidated investment entities	—			—			36			—			36
Contributions from (distributions to) participants in consolidated investment entities, net	—			—			(25		)	—			(25		)
Proceeds from issuance of common stock, net	2			—			—			—			2
Share-based compensation	(15		)	—			—			—			(15		)
Common stock acquired - Share repurchase	(250		)	—			—			—			(250		)
Dividends paid on common stock	(1		)	—			—			—			(1		)
Dividends paid on preferred stock	(10		)	—			—			—			(10		)
Net cash provided by financing activities - discontinued operations	—			—			122			—			122
Net cash used in financing activities	(74		)	(22		)	(455		)	(41		)	(592		)
Net increase (decrease) in cash and cash equivalents	3			(2		)	(506		)	—			(505		)
Cash and cash equivalents, beginning of period	209			2			1,327			—			1,538
Cash and cash equivalents, end of period	212			—			821			—			1,033
Less: Cash and cash equivalents of discontinued operations, end of period	—			—			227			—			227
Cash and cash equivalents of continuing operations, end of period	$	212		$	—		$	594		$	—		$	806



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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

(Dollar amounts in millions, unless otherwise stated)

For the purposes of the discussion in this Quarterly Report on Form 10-Q, the term Voya Financial, Inc. refers to Voya Financial, Inc. and the terms “Company,” “we,” “our,” and “us” refer to Voya Financial, Inc. and its subsidiaries.

The following discussion and analysis presents a review of our consolidated results of operations for the three months ended March 31, 2020 and 2019 and financial condition as of March 31, 2020 and December 31, 2019. This item should be read in its entirety and in conjunction with the Condensed Consolidated Financial Statements and related notes contained in Part I, Item 1. of this Quarterly Report on Form 10-Q, as well as “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section contained in our Annual Report on Form 10-K for the year ended December 31, 2019 ("Annual Report on Form 10-K").

In addition to historical data, this discussion contains forward-looking statements about our business, operations and financial performance based on current expectations that involve risks, uncertainties and assumptions. Actual results may differ materially from those discussed in the forward-looking statements as a result of various factors. See the Note Concerning Forward-Looking Statements.

Overview

We provide our principal products and services through three segments: Retirement, Investment Management and Employee Benefits. Corporate includes activities not directly related to our segments and certain insignificant run-off activities that are not meaningful to our business strategy. See the Segments Note to our Consolidated Financial Statements in Part II, Item 8. of our Annual Report on Form 10-K for further information on our segments.

The following represents segment percentage contributions to total Adjusted operating revenues and Adjusted operating earnings before income taxes for the three months ended March 31, 2020:



	March 31, 2020
percent of total	Adjusted Operating Revenues		Adjusted Operating Earnings before Income Taxes
Retirement	48.5	%	92.5	%
Investment Management	11.9	%	29.9	%
Employee Benefits	38.9	%	45.5	%
Corporate	0.7	%	(67.9	)%

Discontinued Operations

The Individual Life Transaction

On December 18, 2019, we entered into a Master Transaction Agreement (the “Resolution MTA”) with Resolution Life U.S. Holdings Inc., a Delaware corporation (“Resolution Life US”), pursuant to which Resolution Life US will acquire certain of our subsidiaries, including Security Life of Denver Insurance Company ("SLD"), Security Life of Denver International Limited ("SLDI") and Roaring River II, Inc. ("RRII"). The transaction is expected to close by September 30, 2020 and is subject to conditions specified in the Resolution MTA, including the receipt of required regulatory approvals.

We have determined that the legal entities to be sold and the Individual Life and Annuities businesses within these entities meet the criteria to be classified as held for sale and that the sale represents a strategic shift that will have a major effect on our operations. Accordingly, the results of operations of the businesses to be sold have been presented as discontinued operations, and the assets and liabilities of the related businesses have been classified as held for sale and segregated for all periods presented in this Quarterly Report on Form 10-Q.

As of December 31, 2019, we recorded an estimated loss on sale, net of tax of $1,108 to write down the carrying value of the businesses held for sale to estimated fair value, which is based on the estimated sales price of the Individual Life Transaction (as defined below) as of December 31, 2019, less cost to sell and other adjustments in accordance with the Resolution MTA. In addition,



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we are required to remeasure the estimated fair value and loss on sale at the end of each quarter until closing of the Individual Life Transaction. As such, Income (loss) from discontinued operations, net of tax, for the three months ended March 31, 2020 includes an additional estimated loss on sale of $163, net of tax. The estimated loss on sale, net of tax as of March 31, 2020 of $1,271, represents the excess of the estimated carrying value of the businesses held for sale over the estimated purchase price, which approximates fair value, less cost to sell. Additionally, the estimated loss on sale is based on assumptions that are subject to change due to fluctuations in market conditions and other variables that may occur prior to the closing date. For additional information on the Individual Life Transaction and the related estimated loss on sale, see Trends and Uncertainties in Part I, Item 2 of this Quarterly Report on Form 10-Q.

Concurrently with the sale, SLD will enter into reinsurance agreements with Reliastar Life Insurance Company ("RLI"), ReliaStar Life Insurance Company of New York (“RLNY”), and Voya Retirement Insurance and Annuity Company ("VRIAC"), each of which is a direct or indirect wholly owned subsidiary of the Company. Pursuant to these agreements, RLI and VRIAC will reinsure to SLD a 100% quota share, and RLNY will reinsure to SLD a 75% quota share, of their respective in-scope individual life insurance and annuities businesses. RLI, RLNY, and VRIAC will remain subsidiaries of the Company. We currently expect that these reinsurance transactions will be carried out on a coinsurance basis, with SLD’s reinsurance obligations collateralized in one of three ways: (1) invested assets placed in a comfort trust; (2) funds withheld basis with invested assets remaining on the respective subsidiaries of the Company; or (3) some combination of these two collateralization structures. Based on values as of March 31, 2020, U.S. GAAP reserves to be ceded under the Individual Life Transaction are expected to be approximately $11.0 billion and are subject to change until closing. The reinsurance agreements along with the sale of the legal entities noted above (referred to as the "Individual Life Transaction") will result in the disposition of substantially all of the Company's life insurance and legacy non-retirement annuity businesses. The revenues and net results of the Individual Life and Annuities businesses that will be disposed of via reinsurance are reported in businesses exited or to be exited through reinsurance or divestment which is an adjustment to our U.S. GAAP revenues and earnings measures to calculate Adjusted operating revenues and Adjusted operating earnings before income taxes, respectively. In connection with the reinsurance agreements mentioned above, the Company may incur charges associated with the termination or recapture of existing reinsurance arrangements with its reinsurers. After the closing of the transaction, the remaining results of the Individual Life and Annuities disposed of via reinsurance will mainly be comprised of the amortization of intangible balances, such as DAC, VOBA and the deferred cost of reinsurance, and will continue to be an adjustment to our U.S. GAAP revenues and earnings measures to calculate Adjusted operating revenues and Adjusted operating earnings before income taxes.

At the closing of the transaction, in addition to the loss on sale described above, we will recognize a further adjustment to Total shareholders' equity, excluding Accumulated other comprehensive income, associated with the portion of the transaction that involves a sale through reinsurance, to the extent the structure is carried out on a coinsurance basis with a comfort trust. We currently estimate that we could realize capital gains, net of DAC and tax, on the investment securities we sell into the comfort trust of our reinsurance counterparty, such that the net aggregate reduction in Total shareholders' equity, excluding Accumulated other comprehensive income, due to the Individual Life Transaction would be in the range of $250 million to $750 million. These estimated impacts are subject to changes due to many factors including interest rate movements, asset selections and changes to the structure of the reinsurance transactions, including an ultimate reinsurance structure that is not entirely on a coinsurance basis with a comfort trust.



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The following table summarizes the components of Income (loss) from discontinued operations, net of tax related to the Individual Life Transaction for the three months ended March 31, 2020 and 2019:



	Three Months Ended March 31,
	2020			2019
Revenues:
Net investment income	$	169		$	157
Fee income	174			187
Premiums	7			7
Total net realized capital gains (losses)	(26		)	29
Other revenue	(2		)	—
Total revenues	322			380
Benefits and expenses:
Interest credited and other benefits to contract owners/policyholders	238			251
Operating expenses	26			24
Net amortization of Deferred policy acquisition costs and Value of business acquired	12			29
Interest expense	2			2
Total benefits and expenses	278			306
Income (loss) from discontinued operations before income taxes	44			74
Income tax expense (benefit)	9			15
Loss on sale, net of tax	(163		)	—
Income (loss) from discontinued operations, net of tax	$	(128	)	$	59

The 2018 Transaction

On June 1, 2018, we consummated a series of transactions (collectively, the "2018 Transaction") pursuant to a Master Transaction Agreement with VA Capital Company LLC ("VA Capital") and Athene Holding Ltd. ("Athene"). As part of the 2018 Transaction, Venerable Holdings, Inc. ("Venerable"), a wholly owned subsidiary of VA Capital, acquired two of our subsidiaries, Voya Insurance and Annuity Company ("VIAC") and Directed Services, LLC ("DSL"), and VIAC and other Voya subsidiaries reinsured to Athene substantially all of their fixed and fixed indexed annuities business. The 2018 Transaction resulted in the disposition of substantially all of our Closed Block Variable Annuity ("CBVA") and Annuities businesses.

Upon execution of the Individual Life Transaction including the reinsurance arrangements disclosed above, we will continue to hold an insignificant number of Individual Life, Annuities and CBVA policies. These policies are referred to in this Quarterly Report on Form 10-Q as "Residual Runoff Business".

Trends and Uncertainties

We describe known material trends and uncertainties that might affect our business in our Annual Report on Form 10-K for the year ended December 31, 2019, under the caption "Management’s Discussion and Analysis of Financial Condition and Results of Operations - Trends and Uncertainties", and in other sections of that document, including "Risk Factors". In addition, we describe below in this Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") more recently developing known trends and uncertainties that we believe may materially affect our future liquidity, financial condition or results of operations. All statements in this section, other than statements of historical fact, are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. For a discussion of factors that could cause actual results, performance, or events to differ from those discussed in any forward-looking statement, including in a material manner, see “Note Concerning Forward-Looking Statements” in this Quarterly Report on Form 10-Q.



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COVID-19 and its Effect on the Global Economy

Beginning in February 2020, the novel coronavirus infections that had first been reported in China in late 2019 began to emerge in the United States. By March, COVID-19, the disease caused by these infections, had become widespread across the country and in many other countries across the globe, with health systems in some areas experiencing severe capacity constraints and supply shortages. While the daily number of reported cases and deaths from COVID-19 had begun to decline by late April 2020, the disease has continued to spread.

In response, state and local governments in the United States implemented mandatory stay-at-home orders affecting the significant majority of Americans and required that businesses deemed non-essential either shut down or, where possible, operate with employees working from their homes. Similar orders have been implemented in countries around the world, such that a substantial proportion of the global economy is now operating in circumstances that dramatically affect the ability of most businesses to conduct day-to-day operations, and have caused some industries, such as travel and leisure and dine-in food service, to cease almost entirely. Although many regions, both within the United States and overseas, have begun to gradually ease restrictions as an initial peak of infections has passed, it is currently unclear when national economies may again operate under normal or near-normal conditions.

Because these extraordinary circumstances arose so rapidly near the end of the first quarter, the effect on the U.S. and global economies is not yet clear. Preliminary indications, based on government statistics and public-company earnings reports, suggest that, at least in the short-term, the effects may be severe, with many analysts predicting a substantial decline in GDP beginning in the second quarter of 2020 and a historically high unemployment rate in the short term. Longer-term, the economic outlook is even more uncertain, but will likely depend in significant part on progress with respect to effective therapies to treat COVID-19 or a vaccine, or on a marked change to the epidemiological modeling that has influenced public health policy.

In late March and early April 2020, in reaction to the rapidly developing economic turmoil, global financial markets experienced a period of extreme volatility. Equity markets dropped significantly from new highs set in February, although an equally rapid recovery in April has left major indexes only about 15% off those February highs. Credit markets also experienced a significant shock, with 10-year U.S. treasury yields declining approximately 100 bps between late February and early March, and exhibiting a high degree of volatility since that time. The 10-year yield currently sits near an all-time low at approximately 0.7%. Also since late February, shorter-dated treasury rates have approached zero, while the 30-year rate has traded at historic lows below 1.50%. At the same time, corporate credit spreads have increased dramatically. Although the magnitude of these increased spreads has moderated to some degree in the early part of the second quarter, credit markets continue to experience significant volatility, and certain sectors, such as energy and real estate, are under considerable stress. Additionally, commodity markets, in particular for oil, have experienced dramatic declines in prices.

Effect on Voya Financial - Financial Condition, Capital and Liquidity

Because both public health and economic circumstances are changing so rapidly at present, it is impossible to predict how COVID-19 will affect Voya Financial’s future financial condition. Absent a further significant and prolonged market shock, however, we do not anticipate a material effect on our balance sheet, statutory capital, or liquidity. Our capital levels remain strong and significantly above our targets. As of March 31, 2020, our estimated combined RBC ratio was 455%, above our 400% target.

We believe that we have ample liquidity for the foreseeable future, and, with no debt maturities until 2023, we have no immediate need for significant amounts of capital. If a need for additional liquidity were to arise, we continue to have access to our existing credit facilities and our P-CAPS contingent capital facility, and we believe that we also maintain ready access to debt capital markets. Although several ratings agencies have changed their industry outlooks for U.S. life insurance companies, we have not had any change to our corporate credit ratings or outlooks, or on the financial strength ratings of our insurance subsidiaries.

We completed repurchases of approximately $400 million of our common shares in the first quarter of 2020, although we ceased repurchases later in the first quarter as a prudent measure in light of current market uncertainties. We do not anticipate any reduction in our dividend.

The dividends-paying capacity of our insurance subsidiaries could decline if asset impairments significantly increase, or our asset portfolio experiences a material number of ratings downgrades and we are required to hold additional amounts of risk-based capital. If this effect is pronounced, as might be the case in an extended or particularly deep recession, the impact on our holding company liquidity could be significant. In such a case, we would need to consider additional steps to preserve liquidity at the holding company, which could include reducing or eliminating planned share buybacks or our dividend. In extreme scenarios, we might need to seek waivers from our bank lenders for net worth covenants contained in our credit facilities. See “-Investments-Potential



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Credit Related COVID-19 Exposures” in this Management’s Discussion and Analysis for a discussion of our asset portfolio exposures to certain sectors that have been particularly affected by the economic conditions created by COVID-19 and “-Liquidity and Capital-Credit Facilities” for a discussion of our credit facilities. To the extent that our credit ratings or outlooks are downgraded due to adverse developments in our general account or for other reasons, we may face more difficulty accessing credit markets should we seek to do so as a means of generating liquidity.

To the extent that an economic downturn affects our estimates of future profitability, we may also be required to establish an additional valuation allowance against our deferred tax assets, which would reduce the carrying value of such assets. With respect to our GAAP balance sheet, such reductions would decrease our GAAP equity and increase our leverage ratios. The statutory surplus of our insurance subsidiaries could also be affected if there is a reduction in the statutory carrying value of our deferred tax asset admitted for statutory purposes.

Effect on Voya Financial - Consolidated Results of Operations

Predicting with accuracy the consequences of COVID-19 on our results of operations is impossible. Based on current information, however, we believe that the most significant effects of adverse economic conditions will be on our fee-based income, with net investment income experiencing milder effects. Underwriting income, which will principally be affected by increases to mortality and morbidity due to the disease, could also face significant declines, particularly under severe epidemiological scenarios.

Effects on fee income or net investment income could be material to our results, particularly if a recession were to be deeper or more prolonged than we currently anticipate, although we do not currently believe that such effects will materialize in the near term. And although longer-term effects are more difficult to judge should adverse economic conditions persist, we currently believe that sufficient management actions should be available, particularly with respect to expenses and capital management, to meaningfully offset, on a per-share basis, the effect of such conditions on our earnings in 2021.

Fee income is affected significantly by levels of AUM, which in turn depends on average daily equity market prices throughout the quarter. Although equity prices had declined materially by the end of the first quarter, average daily prices for the quarter were significantly higher than in the first quarter of 2019. Accordingly, the effect on our fee income of the decline in equity prices experienced in the first quarter is likely to be more pronounced in the second quarter. As an example, if the S&P 500 index levels as of April 30 were to remain constant through the end of second quarter, the average daily S&P 500 index level would be down approximately 6% in the second quarter, as compared to the first quarter. This would be the case even though the closing S&P 500 index level on April 30 was more than 12% higher than the closing level on March 30. We estimate that, for every 1% decline in the average daily level of the S&P 500 index, our annual operating earnings decline by approximately $4-5 million.

Underwriting income in our Employee Benefits and Individual Life businesses (with respect to the latter, until we close our divestment of that business) would be adversely affected to the extent that mortality claims for individual or group life policies, or medical expense claims under voluntary benefit or stop loss policies, exceed the related reserves and deductibles. Accordingly, to the extent that COVID-19 leads to a material increase in overall mortality or medical expense among our insured population, our financial results could be materially affected.

Effect on Segment Results of Operations

Retirement

In Retirement, we believe the primary consequences of COVID-19 will result from changes in equity prices, interest rates and spreads, and increased market volatility. Our business will also be affected by reduced participant counts and AUM / AUA, due to:


•	lower forecasted sales volumes, particularly in corporate markets, as companies delay new plan RFPs, offset in part by anticipated lower plan surrenders;


•	a decline in deposits, as plan sponsors suspend or reduce matching contributions;


•	furloughs and terminations of plan participants; and


•	an increase in participant loans, hardship withdrawals, and qualifying CARES Act distributions and withdrawals, offset to some extent by a reduction in required minimum distributions.

The recently enacted federal CARES Act eliminates many disincentives for plan withdrawals and loans, although it has not yet resulted in any significant increase in withdrawals or loans among our plan participants. Although some CARES Act provisions automatically apply to participants and plans without further action, those provisions that significantly relax restrictions on loans



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and distributions must be affirmatively elected by plan sponsors. Based on our experience to date, we believe that a significant number of employers, particularly those who sponsor smaller plans, will decline to adopt these provisions.

Full-service corporate revenues will be affected more significantly by reduced AUM than by declines in participant counts, while the converse is true for Recordkeeping.

In aggregate, we anticipate near-term pressure on Retirement net flows and earnings, with effects weighted more heavily towards our full-service corporate markets business and less on recordkeeping business. Although the impact will primarily be on fee-based income, we estimate that lower interest rates will contribute to a run-rate reduction of approximately $15 million in spread-based income over 2020. Longer-term effects will depend significantly on equity market performance and prevailing interest rate levels, as well as the magnitude and duration of elevated unemployment levels. We believe that expense reductions and other management actions would be available to offset a portion of any impact.

Investment Management

Effects from COVID-19 on our Investment Management business are driven primarily by the significant dislocations and price declines experienced in both the fixed income and equity markets at the end of the first quarter, lower anticipated AUM throughout the remainder of 2020 and into 2021 due to asset price levels and a reduction in anticipated net flows, and a potential reduction or delay in the issuances of certain investment vehicles. To the extent the economy experiences widespread credit downgrades or insolvencies, we could be disproportionately affected compared to other asset managers due to our investment management business’ focus on fixed income assets.

Despite these headwinds, we expect healthy year-over-year net flows in 2020, with strong institutional market sales helping to offset retail sales that are likely to be more adversely affected by market conditions. Lower asset prices, combined with reduced flows, will put meaningful pressure on management fee income and operating margins throughout the remainder of 2020 and potentially into 2021.

Investment capital results, which include fund management carried interests and performance fees, will also be adversely affected by depressed market levels.

Employee Benefits

In Employee Benefits, effects from COVID-19 are likely to be seen primarily in increased mortality claims on group life policies, and in a reduction in anticipated premium revenues, with premium revenues particularly affected in a more severe recession scenario with significant and prolonged unemployment. We currently do not expect a significant increase in medical stop loss claims, since we believe most COVID-19 related claims are likely to fall below applicable deductibles.

Because the sales cycle for our Employee Benefits products is weighted heavily towards the start of the calendar year, we do not anticipate a material effect on full-year 2020 sales due to COVID-19. To the extent that market and workplace disruptions persist further into 2020, we will likely see an effect on the 2021 sales cycle, especially in group life & disability and voluntary sales. Although new case sales are likely to decline, we anticipate an offset from higher in-force case retention.

Premium revenues will face headwinds from increased levels of unemployment as participant counts decrease, although the impact could be muted to some extent by increased participation rates in voluntary products. The magnitude and duration of this effect is likely to be proportional to the depth and length of adverse economic conditions, particularly employment rates.

We expect mortality claims in group life to be elevated through the second half of 2020 and into early 2021 due to COVID-19 related deaths, with the magnitude of such claims dependent on mortality rates from the disease. Voluntary claims are likely to be similarly affected to the extent that COVID-19 increases hospitalizations and related medical expenses. Because COVID-19 disproportionately affects older individuals, and our group life policies generally insure the lives of working-age individuals, the impact of population-wide mortality rates should be mitigated to some extent by the younger average age of our covered lives. While the prevalence of COVID-19 among the U.S. population, and its mortality rate, has been difficult or impossible to determine, unless mortality experience materially exceeds that predicted by most epidemiological models, we believe that increased claims will have a significant, but not material, effect on the financial results of our Employee Benefits business in 2020. We currently estimate that, for every 100,000 incremental deaths in the United States due to COVID-19, operating earnings of our Employment Benefits segment would decline by approximately $25 to $45 million due to increased claims.



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Individual Life

Although we have entered into an agreement to sell our Individual Life business, the financial performance of that business continues to be reflected in our financial results until that transaction closes, which we currently expect to occur in the third quarter of 2020. Individual Life financial performance is reported partially within discontinued operations and partially as a non-operating adjustment to our consolidated net income.

As with the group life policies that we have underwritten in our Employee Benefits business, we would expect Individual Life mortality claims to be elevated for the next several quarters due to COVID-19 related deaths, with the magnitude of such claims dependent on mortality rates from the disease. As is the case with group life claims, unless mortality experience related to COVID-19 materially exceeds that predicted by most epidemiological models, we believe that increased death claims will have a significant, but not material, effect on the financial results of our Individual Life business over that time. We currently estimate that, for every 100,000 incremental deaths in the United States due to COVID-19, the earnings of our Individual Life segment would decline by approximately $10 to $30 million due to increased claims.

Effect on Voya Financial Business Operations

The mandatory business shutdowns and stay-at-home orders implemented in most states have required us to make significant changes to the way in which we conduct day-to-day business. Although our business has been deemed an essential service in most or all jurisdictions in which we operate, the vast majority of Voya Financial employees have been working from home since March 2020. Based on our experience to date, this transition has been very successful. In particular, our customer service and IT functions have exhibited a high degree of performance under these conditions. Although we have begun preparations for an eventual return to a traditional office-based workforce, it is currently unclear when or in what manner that may happen.

Despite this considerable success, like others in our industry we are experiencing some adverse effects from such a significant change to our business model. Sales visits, client presentations, and other direct customer contact opportunities have moved to virtual interactions, and many clients or potential clients have reduced their sales-related activity, which has affected sales pipelines and other revenue sources. Activities such as transaction processing and document handling, which generally require physical presence within our offices, have continued without incident, but are made more difficult with only skeleton staff available on-site.

The transition to work-from-home also increases vulnerabilities to cybersecurity threats and other fraudulent activities. Although we are remaining vigilant on this issue and have not experienced any significant incidents, we are expending a substantial amount of resources to defend against potential attacks, which may occur while in this state of heightened risk.

In addition, our business process and IT operations depend to a significant extent on outsourcing providers and a joint venture based in India, which is currently subject to a strict countrywide lockdown that requires the employees of these companies to work from home. Although our joint venture operations did not experience any notable disruptions from this transition, several outsourcing providers have experienced difficulty in moving their employee bases to a work-from-home arrangement. While these difficulties have not yet materially interfered with our business operations, there is a risk of future disruptions, particularly if the Indian lockdown persists for an extended period of time.

Interest Rates

We believe the interest rate environment will continue to influence our business and financial performance in the future for several reasons, including the following:

•

Our continuing business general account investment portfolio, which was approximately $51.8 billion as of March 31, 2020, consists predominantly of fixed income investments and had an annualized earned yield of approximately 5.0% in the first quarter of 2020. In the near term and absent further material change in yields available on fixed income investments, we expect the yield we earn on new investments will be lower than the yields we earn on maturing investments, which were generally purchased in environments where interest rates were higher than current levels. We currently anticipate that proceeds that are reinvested in fixed income investments during 2020 will earn an average yield below the prevailing portfolio yield. If interest rates were to rise, we expect the yield on our new money investments would also rise and gradually converge toward the yield of those maturing assets. In addition, while less material to financial results than new money investment rates, movements in prevailing interest rates also influence the prices of fixed income investments that we sell on the secondary market rather than holding until maturity or repayment, with rising interest rates generally leading to lower prices in the secondary market, and falling interest rates generally leading to higher prices.



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•

Certain of our products pay guaranteed minimum rates. For example, fixed accounts and a portion of the stable value accounts included within defined contribution retirement plans and universal life ("UL") policies. We are required to pay these guaranteed minimum rates even if earnings on our investment portfolio decline, with the resulting investment margin compression negatively impacting earnings. In addition, we expect more policyholders to hold policies (lower lapses) with comparatively high guaranteed rates longer in a low interest rate environment. Conversely, a rise in average yield on our investment portfolio would positively impact earnings if the average interest rate we pay on our products does not rise correspondingly. Similarly, we expect policyholders would be less likely to hold policies (higher lapses) with existing guarantees as interest rates rise.

Further changes in interest rates, whether positive or negative, would likely have modest effects on our future Adjusted operating earnings. For example, we estimate that a 100 basis point increase or decrease in corporate bond yields over the next three years would generally increase or decrease our Adjusted operating earnings by approximately $10 to $60 million over that period, with the impacts increasing from the lower to the higher end of the range the longer the rate change persists.

Discontinued Operations

As described above, as of December 31, 2019, we recorded an estimated loss on sale, net of tax of $1,108 related to the Individual Life Transaction. In addition, the Company is required to remeasure the estimated fair value and loss on sale at the end of each quarter until closing of the Individual Life Transaction. As such, Income (loss) from discontinued operations, net of tax, for the three months ended March 31, 2020 includes an additional estimated loss on sale of $163, net of tax. The estimated loss on sale, net of tax as of March 31, 2020 of $1,271 represents the excess of the estimated carrying value of the businesses held for sale over the estimated purchase price, which approximates fair value, less cost to sell. The purchase price in the transaction is approximately $1.25 billion, with an adjustment based on the adjusted capital and surplus of SLD, SLDI and RRII at closing including the assumption of surplus notes.


•	The performance of the businesses held for sale, including the impact of mortality, reinsurance rates and financing costs;


•	Changes in the terms of the Transaction, including as the result of subsequent negotiations or as necessary to obtain regulatory approval; and


•	Other changes in the terms of the Transaction due to unanticipated developments.

The Company is required to remeasure the estimated fair value and loss on sale at the end of each quarter until the closing of the Individual Life Transaction. Changes in the estimated loss on sale that occur prior to closing of the Individual Life Transaction will be reported as an adjustment to Income (loss) from discontinued operations, net of tax, in future quarters prior to closing.

Stranded Costs

As a result of the 2018 Transaction and the Individual Life Transaction, the historical revenues and certain expenses of the sold businesses have been classified as discontinued operations. Historical revenues and certain expenses of the businesses that will be divested via reinsurance at closing of the Individual Life Transaction (including an insignificant amount of Individual Life and closed block non retirement annuities that are not part of the transaction) are reported within continuing operations, but are excluded from adjusted operating earnings as businesses exited or to be exited through reinsurance or divestment. Expenses classified within discontinued operations and businesses exited or to be exited through reinsurance include only direct operating expenses incurred by these businesses and then only to the extent that the nature of such expenses was such that we would cease to incur such expenses upon the close of the 2018 Transaction and the Individual Life Transaction. Certain other direct costs of these businesses, including those which relate to activities for which we have or will provide transitional services and for which we have or will be reimbursed under transition services agreements (“TSAs”) are reported within continuing operations along with the associated revenues from the TSAs. Additionally, indirect costs, such as those related to corporate and shared service functions that were previously allocated to the businesses sold or divested via reinsurance, are reported within continuing operations. These costs ("Stranded Costs") and the associated revenues from the TSAs are reported within continuing operations in Corporate, since we do not believe they are representative of the future run-rate of revenues and expenses of our continuing operations. The Stranded Costs related to the 2018 Transaction were removed in the fourth quarter of 2019 and we plan to address the Stranded Costs related to the Individual Life Transaction through a cost reduction strategy. Refer to Restructuring in the section below for more information on this program.



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Restructuring

Organizational Restructuring

As a result of the closing of the 2018 Transaction, we have undertaken restructuring efforts to execute the transition and reduce stranded expenses associated with our CBVA and fixed and fixed indexed annuities businesses, as well as our corporate and shared services functions ("Organizational Restructuring").

In August 2018, we announced that we were targeting a cost savings of $110 million to $130 million by the middle of 2019 to address the stranded costs of the 2018 Transaction. Additionally, in October 2018, we announced our decision to cease new sales following the strategic review of our Individual Life business, which was expected to result in cost savings of $20 million. The initiatives associated with these restructuring efforts concluded during 2019.

In November 2018, we announced that we are targeting an additional $100 million of cost savings by the end of 2020 in addition to the cost savings referenced above. These savings initiatives will improve operational efficiency, strengthen technology capabilities and centralize certain sales, operations and investment management activities. The restructuring charges in connection with these initiatives are not reflected in our run-rate cost savings estimates.

The Organizational Restructuring initiatives described above have resulted in recognition of severance and organizational transition costs and are reflected in Operating expenses in the Condensed Consolidated Statements of Operations, but excluded from Adjusted operating earnings before income taxes. For the three months ended March 31, 2020 and 2019, we incurred Organizational Restructuring expenses of $19 million and $83 million, respectively, of severance and organizational transition costs associated with continuing operations.

In addition to the restructuring costs incurred above, the anticipated reduction in employees from the execution of the initiatives described above triggered an immaterial curtailment loss and related re-measurement gain of our qualified defined benefit pension plan as of January 31, 2019, which was recorded during the first quarter of 2019.

Including the expense of $19 million for the three months ended March 31, 2020, the aggregate amount of Organizational Restructuring expenses we expect to incur is in the range of $250 million to $300 million. We anticipate that these costs, which will include severance, organizational transition costs incurred to reorganize operations and other costs such as contract terminations and asset write-offs, will occur at least through the end of 2020.

Pursuant to the Individual Life Transaction, we will divest or dissolve four regulated insurance entities, including its life companies domiciled in Colorado and Indiana, and captive entities domiciled in Arizona. We will also divest Voya America Equities LLC, a regulated broker-dealer, and transfer or cease usage of a substantial number of administrative systems. As such, we will undertake further restructuring efforts to reduce stranded expenses associated with our Individual Life business as well as our corporate and shared services functions. Through the closing of the Individual Life Transaction, we anticipate incurring additional restructuring expenses directly related to the disposition. These collective costs, which include severance, transition and other costs, cannot currently be estimated but could be material. Total Organizational Restructuring expenses for the three months ended March 31, 2020 include $4 million which is reflected in Income (loss) from discontinued operations, net of tax.

Operating Measures

This MD&A includes a discussion of Adjusted operating earnings before income taxes and Adjusted operating revenues, each of which is a measure used by management to evaluate segment performance. We believe that Adjusted operating earnings before income taxes provides a meaningful measure of our business performance and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions or other factors. Adjusted operating earnings before income taxes does not replace Income (loss) from continuing operations before income taxes as the comparable U.S. GAAP measure of our consolidated results of operations. Therefore, we believe that it is useful to evaluate both Income (loss) from continuing operations before income taxes and Adjusted operating earnings before income taxes when reviewing our financial and operating performance. See the Segments Note in our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for a description of the adjustments made to reconcile Income (loss) before income taxes to Total adjusted operating earnings before income taxes and the adjustments made to reconcile Total revenues to Total adjusted operating revenues.



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Results of Operations - Company Condensed Consolidated

The following table presents summary condensed consolidated financial information for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Revenues:
Net investment income	$	698		$	658
Fee income	505			482
Premiums	608			575
Net realized capital gains (losses)	(233		)	(12		)
Other revenue	92			114
Income (loss) related to consolidated investment entities	15			5
Total revenues	1,685			1,822
Benefits and expenses:
Interest credited and other benefits to contract owners/policyholders	882			934
Operating expenses	640			682
Net amortization of Deferred policy acquisition costs and Value of business acquired ⁽¹⁾	76			57
Interest expense	40			42
Operating expenses related to consolidated investment entities	3			5
Total benefits and expenses	1,641			1,720
Income (loss) from continuing operations before income taxes	44			102
Income tax expense (benefit)	(6		)	9
Income (loss) from continuing operations	50			93
Income (loss) from discontinued operations, net of tax	(128		)	(20		)
Net Income (loss)	(78		)	73
Less: Net income (loss) attributable to noncontrolling interest	6			(1		)
Less: Preferred stock dividends	14			10
Net income (loss) available to our common shareholders	$	(98	)	$	64

⁽¹⁾Refer to DAC/VOBA and Other Intangibles Unlocking in Part I, Item 2. of this Quarterly Report on Form 10-Q for further detail.



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The following table presents information about our Operating expenses for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Operating expenses:
Commissions	$	149		$	186
General and administrative expenses:
Net actuarial (gains) losses related to pension and other postretirement benefit obligations	—			(66		)
Restructuring expenses	19			86
Other general and administrative expenses	498			501
Total general and administrative expenses	517			521
Total operating expenses, before DAC/VOBA deferrals	666			707
DAC/VOBA deferrals	(26		)	(25		)
Total operating expenses	$	640		$	682

The following table presents AUM and AUA as of the dates indicated:



	As of March 31,
($ in millions)	2020			2019
AUM and AUA:
Retirement ⁽¹⁾	$	385,877		$	391,856
Investment Management	257,672			259,610
Employee Benefits	1,780			1,767
Eliminations/Other	(107,514		)	(105,850		)
Total AUM and AUA^{(1) (2)}	$	537,815		$	547,383

AUM	292,510			298,180
AUA⁽¹⁾	245,305			249,203
Total AUM and AUA^{(1) (2)}	$	537,815		$	547,383

⁽¹⁾Retirement includes Assets Under Advisement, which are presented in AUA.

⁽²⁾ Includes AUM and AUA related to the Individual Life and 2018 Transactions, for which a substantial portion of the assets continue to be managed by our Investment Management segment.



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The following table presents a reconciliation of Income (loss) from continuing operations to Adjusted operating earnings before income taxes and the relative contributions of each segment to Adjusted operating earnings before income taxes for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Income from continuing operations before income taxes	$	44		$	102
Less Adjustments⁽¹⁾:
Net investment gains (losses) and related charges and adjustments	(8		)	13
Net guaranteed benefit hedging gains (losses) and related charges and adjustments	(89		)	(4		)
Income (loss) related to businesses exited or to be exited through reinsurance or divestment	9			9
Income (loss) attributable to noncontrolling interest	6			(1		)
Income (loss) related to early extinguishment of debt	—			—
Immediate recognition of net actuarial gains (losses) related to pension and other post-employment benefit obligations and gains (losses) from plan amendments and curtailments	—			66
Dividend payments made to preferred shareholders	14			10
Other adjustments	(22		)	(92		)
Total adjustments to income (loss) from continuing operations before income taxes	$	(90	)	$	1

Adjusted operating earnings before income taxes by segment:
Retirement	$	124		$	129
Investment Management	40			34
Employee Benefits	61			38
Corporate	(91		)	(100		)
Total adjusted operating earnings before income taxes	$	134		$	101

⁽¹⁾ Refer to the Segments Note in Part I, Item 1. of this Quarterly Report on Form 10-Q for a description of these items.



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The following table presents a reconciliation of Total revenues to Adjusted operating revenues and the relative contributions of each segment to Adjusted operating revenues for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Total revenues	$	1,685		$	1,822
Adjustments⁽¹⁾:
Net realized investment gains (losses) and related charges and adjustments	(8		)	13
Gains (losses) on change in fair value of derivatives related to guaranteed benefits	(90		)	(4		)
Revenues related to businesses exited or to be exited through reinsurance or divestment	344			398
Revenues attributable to noncontrolling interest	9			4
Other adjustments	33			82
Total adjustments to revenues	$	288		$	493

Adjusted operating revenues by segment:
Retirement	$	677		$	648
Investment Management	166			148
Employee Benefits	543			508
Corporate	11			25
Total adjusted operating revenues	$	1,397		$	1,329

⁽¹⁾Refer to the Segments Note in Part I, Item 1. of this Quarterly Report on Form 10-Q for a description of these items.

The following tables describe the components of the reconciliation between Adjusted operating earnings before income taxes and Income (loss) from continuing operations before income taxes related to Net investment gains (losses) and related charges and adjustments and Net guaranteed benefits hedging gains (losses) and related charges and adjustments.

The following table presents the adjustment to Income (loss) from continuing operations before income taxes related to Total investment gains (losses) and the related Net amortization of DAC/VOBA and other intangibles for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Other-than-temporary impairments	$	(20	)	$	(26	)
CMO-B fair value adjustments⁽¹⁾	52			27
Gains (losses) on the sale of securities	(16		)	(1		)
Other, including changes in the fair value of derivatives	(26		)	8
Total investment gains (losses) including businesses to be exited through reinsurance or divestment	(10		)	8
Net amortization of DAC/VOBA and other intangibles on above	1			(1		)
Net investment gains (losses) including businesses to be exited through reinsurance or divestment	(9		)	7
Less: Net investment gains (losses) related to the businesses to be exited through reinsurance or divestment, net of DAC/VOBA and other intangibles	(1		)	(2		)
Net investment gains (losses) excluding businesses to be exited through reinsurance or divestment	$	(10	)	$	9

⁽¹⁾ For a description of our CMO-B portfolio, refer to Investments - CMO-B Portfolio in Part I, Item 2. of this Quarterly report on Form 10-Q.



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The following table presents the adjustment to Income (loss) from continuing operations before taxes related to Guaranteed benefit hedging gains (losses) net of DAC/VOBA and other intangibles amortization for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Gain (loss), excluding nonperformance risk	$	(91	)	$	(4	)
Gain (loss) due to nonperformance risk	2			—
Net gain (loss) prior to related amortization of DAC/VOBA and sales inducements	(89		)	(4		)
Net amortization of DAC/VOBA and sales inducements	—			—
Net guaranteed benefit hedging gains (losses) and related charges and adjustments	$	(89	)	$	(4	)

The following tables present businesses exited or to be exited through reinsurance or divestment adjustments to Income (loss) from continuing operations and Total revenues for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Income (loss) related to businesses exited through reinsurance or divestment	$	(14	)	$	(8	)
Income (loss) related to businesses to be exited through reinsurance or divestment	23			17
Total income (loss) related to business exited or to be exited through reinsurance or divestment	$	9		$	9



	Three Months Ended March 31,
($ in millions)	2020			2019
Revenues related to businesses exited through reinsurance or divestment	$	(30	)	$	44
Revenues related to businesses to be exited through reinsurance or divestment	374			354
Total revenues related to business exited or to be exited through reinsurance or divestment	$	344		$	398

The following table presents summary information related to the Income (loss) from discontinued operations, net of tax for the

periods indicated:



	Three Months Ended March 31,
	2020			2019
Individual Life Transaction	$	(128	)	$	59
2018 Transaction ⁽¹⁾	—			(79		)
Income (loss) from discontinued operations, net of tax ⁽²⁾	$	(128	)	$	(20	)

⁽¹⁾ Represents purchase price true-up amount settled during the three months ended March 31, 2019.

⁽²⁾Refer to Overview in Part I, Item 2. of this Quarterly Report on Form 10-Q for further detail.

The following table presents significant items included in Income (loss) from discontinued operations, net of tax related to the

Individual Life Transaction for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Loss on sale, net of tax excluding costs to sell	$	(163	)	$	—
Transaction costs	—			—
Net results of discontinued operations	26			44
Income tax benefit (expense)	9			15
Income (loss) from discontinued operations, net of tax ⁽¹⁾	$	(128	)	$	59

⁽¹⁾ Refer to Overview in Part I, Item 2. of this Quarterly Report on Form 10-Q for further detail.



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Terminology Definitions

Net realized capital gains (losses), net realized investment gains (losses) and related charges and adjustments, and Net guaranteed benefit hedging gains (losses) and related charges and adjustments include changes in the fair value of derivatives. Increases in the fair value of derivative assets or decreases in the fair value of derivative liabilities result in "gains." Decreases in the fair value of derivative assets or increases in the fair value of derivative liabilities result in "losses."

In addition, we have certain products that contain guarantees that are embedded derivatives related to guaranteed benefits and index-crediting features, while other products contain such guarantees that are considered derivatives (collectively "guaranteed benefit derivatives").

Consolidated - Three Months Ended March 31, 2020 Compared to Three Months Ended March 31, 2019

Net Income (Loss)

Net investment income increased $40 million from $658 million to $698 million primarily due to:


•	higher alternative investment income in the current period primarily driven by the impact of equity market performance; and


•	the impact of the current interest rate environment on fair value adjustments.

This increase was partially offset by:


•	the impact of the current interest rate environment on reinvestment rates; and


•	lower prepayment fee income.

Fee income increased $23 million from $482 million to $505 million primarily due to:


•	an increase in average separate account and institutional/mutual fund AUM in our Retirement segment driven by market performance and the cumulative impact of positive net flows resulting in higher full service fees; and


•	higher management and administrative fees earned in our Investment Management segment due to higher average external client AUM driven by market performance.

Premiums increased $33 million from $575 million to $608 million primarily due to:


•	higher premiums driven by growth in the stop loss and voluntary blocks of business in our Employee Benefits segment.

Net realized capital losses increased $221 million from $12 million to $233 million primarily due to:


•	an unfavorable change in the fair value of guaranteed benefit derivatives excluding nonperformance risk as a result of interest rate movements partially offset by a gain due to nonperformance risk;


•	losses from market value changes associated with business reinsured, which are fully offset by a corresponding amount in Interest credited and other benefits to contract owners/policyholders; and


•	an unfavorable change in Net investment gains (losses) and related charges and adjustments primarily due to interest rate and equity market movements, discussed below.

Other revenue decreased $22 million from $114 million to $92 million primarily due to:


•	lower revenue resulting from transition services agreements;


•	unfavorable market value adjustments on separate accounts in our Retirement segment; and


•	lower broker-dealer revenues in our Retirement segment.

Interest credited and other benefits to contract owners/policyholders decreased $52 million from $934 million to $882 million primarily due to:


•	market value impacts and changes in the reinsurance deposit asset associated with business reinsured, which are fully offset by a corresponding amount in Net realized capital gains (losses); and


•	lower policy count and assets under management due to runoff in our business to be reinsured.



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The decrease was partially offset by:


•	unfavorable net mortality and higher reinsurance costs in our business to be reinsured.

Operating expenses decreased $42 million from $682 million to $640 million primarily due to:


•	lower restructuring charges in the current period; and


•	lower Stranded Costs.

The decrease was partially offset by:


•	a net actuarial gain related to our pension and other postretirement benefit obligations during the prior period; and


•	an increase in growth-based expenses in our Retirement and Employee Benefit segments.

Net amortization of DAC/VOBA increased $19 million from $57 million to $76 million primarily due to:


•	unfavorable unlocking in our Retirement segment primarily driven by separate account market performance in the current period.

Income from continuing operations before income taxes decreased $58 million from $102 million to $44 million primarily due to:


•	an unfavorable change in Net guaranteed benefit hedging gains (loss) and related charges and adjustments primarily due to changes in interest rates, discussed below;


•	Immediate recognition of net actuarial gain related to pension plan adjustments and curtailments in the prior period, discussed below; and


•	an unfavorable change in Net investment gains and related charges and adjustments, discussed below.

The decrease was partially offset by:


•	a favorable change in Other adjustments due to lower restructuring charges in the current period;


•	higher Adjusted operating earnings before income taxes, discussed below; and


•	higher Income attributable to noncontrolling interest.

Income tax expense (benefit) changed $15 million from an expense of $9 million to a benefit of $6 million primarily due to:


•	a decrease in income before income taxes;


•	a decrease in nondeductible expenses; and


•	an increase in tax credits.

The change was partially offset by:


•	a decrease in the dividends reduction deduction ("DRD").



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Loss from discontinued operations, net of tax increased $108 million from $20 million to $128 million primarily due to:


•	an unfavorable adjustment to the Individual Life Transaction loss on sale, net of tax excluding costs to sell made in the current period; and


•	a decrease in Net results from discontinued operations related to the Individual Life Transaction.

The increase was partially offset by:


•	an unfavorable adjustment to the 2018 Transaction loss on sale, net of tax excluding costs to sell made in the prior period.

Adjusted operating Earnings before Income Taxes

Adjusted operating earnings before income taxes increased $33 million from $101 million to $134 million primarily due to:


•	higher premiums driven by growth of the stop loss and voluntary blocks of business in our Employee Benefits segment;


•	higher alternative investment income;


•	higher fee revenue in our Retirement and Investment Management segments driven by growth in AUM; and


•	lower Stranded Costs in the current period related to the 2018 Transaction due to increased benefits from cost saving initiatives.

The increase was partially offset by:


•	higher expenses primarily resulting from business growth in our Retirement and Employee Benefits segments and favorable non-recurring expenses in our Investment Management segment in the prior period;


•	unfavorable DAC/VOBA unlocking in our Retirement segment primarily driven by changes in equity markets;


•	lower revenue resulting transition services agreements in our Corporate segment associated with the 2018 Transaction; and


•	lower investment spread income in our Retirement segment.

Adjustments from Income (Loss) before Income Taxes to Operating Earnings (Loss) before Income Taxes

Net investment gains (losses) and related charges and adjustments changed $21 million from a gain of $13 million to a loss of $8 million primarily due to:


•	unfavorable changes in the fair value of derivatives;


•	higher losses on the sale of securities in the current period; and


•	prior period losses included in Business exited or to be exited through reinsurance or divestment which did not repeat in the current period.

The decrease was partially offset by:


•	favorable changes in CMO-B fair value adjustments as a result of equity market and interest rate movements; and


•	lower impairments.

Net guaranteed benefit hedging losses and related charges and adjustments increased $85 million from $4 million to $89 million primarily due to:


•	higher unfavorable changes in the fair value of guaranteed benefit derivatives excluding nonperformance risk as a result of changes in interest rates.

The increase was partially offset by:


•	gains due to nonperformance risk in the current period.

Immediate recognition of net actuarial gains related to pension and other postretirement benefit obligations and gains from plan adjustments and curtailments decreased $66 million due to the remeasurement of the pension plan as a result of a curtailment in the prior period.



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Other adjustments to operating earnings decreased $70 million from a loss of $92 million to a loss of $22 million primarily due to:


•	higher costs recorded in the prior period related to restructuring. See the Restructuring Note in Part I, Item 1. of this Quarterly Report on Form 10-Q for further description.

Results of Operations - Segment by Segment

Retirement

The following table presents Adjusted operating earnings before income taxes of our Retirement segment for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020		2019
Adjusted operating revenues:
Net investment income and net realized gains (losses)	$	437	$	415
Fee income	216		199
Premiums	2		1
Other revenue	22		33
Total adjusted operating revenues	677		648
Operating benefits and expenses:
Interest credited and other benefits to contract owners/policyholders	235		231
Operating expenses	282		268
Net amortization of DAC/VOBA	36		20
Total operating benefits and expenses	553		519
Adjusted operating earnings before income taxes⁽¹⁾	$	124	$	129

⁽¹⁾ See DAC/VOBA and Other Intangibles Unlocking in Part I, Item 2. of this Quarterly Report on Form 10-Q for further information.

The following tables present AUM and AUA for our Retirement segment as of the dates indicated:



	As of March 31,
($ in millions)	2020		2019
Corporate markets	$	62,562	$	65,366
Tax-exempt markets	62,504		64,610
Total full service plans	125,066		129,976
Stable value⁽¹⁾ and pension risk transfer	11,423		10,558
Retail wealth management	9,273		9,881
Total AUM	145,762		150,415
AUA ⁽²⁾	240,115		241,441
Total AUM and AUA ⁽²⁾	$	385,877	$	391,856

⁽¹⁾ Where Voya is the Investment Manager. Stable Value assets move from AUM to AUA when Voya no longer serves as Investment Manager but continues to provide a book value guarantee.

⁽²⁾ Starting first quarter of 2019, Assets Under Advisement are presented in AUA, which includes recordkeeping, stable value investment-only wrap, brokerage and investment advisory assets.



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	As of March 31,
($ in millions)	2020		2019
General Account	$	33,828	$	32,784
Separate Account	65,330		71,008
Mutual Fund/Institutional Funds	46,604		46,623
AUA ⁽¹⁾	240,115		241,441
Total AUM and AUA ⁽¹⁾	$	385,877	$	391,856

⁽¹⁾ Starting first quarter of 2019, Assets Under Advisement are presented in AUA, which includes recordkeeping, stable value investment-only wrap, brokerage and investment advisory assets.

The following table presents a rollforward of AUM for our Retirement segment for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Balance as of beginning of period	$	164,747		$	139,133
Transfer / Adjustment	—			—
Deposits	6,472			5,466
Surrenders, benefits and product charges	(5,189		)	(5,373		)
Net flows	1,283			93
Interest credited and investment performance	(20,268		)	11,189
Balance as of end of period	$	145,762		$	150,415

Retirement - Three Months Ended March 31, 2020 Compared to Three Months Ended March 31, 2019

Adjusted operating earnings before income taxes decreased $5 million from $129 million to $124 million primarily due to:


•	unfavorable DAC/VOBA unlocking primarily due to changes in equity markets;


•	higher expenses primarily resulting from business growth; and


•	lower investment spread income.

The decrease was partially offset by:


•	higher alternative asset income; and


•	higher fee revenue resulting from business growth.

Investment Management

The following table presents Adjusted operating earnings before income taxes of our Investment Management segment for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020		2019
Adjusted operating revenues:
Net investment income and net realized gains (losses)	$	3	$	(2	)
Fee income	157		145
Other revenue	6		5
Total adjusted operating revenues	166		148
Operating benefits and expenses:
Operating expenses	126		114
Total operating benefits and expenses	126		114
Adjusted operating earnings before income taxes	$	40	$	34



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Our Investment Management segment operating revenues include the following intersegment revenues, primarily consisting of asset-based management and administration fees.



	Three Months Ended March 31,
($ in millions)	2020		2019
Investment Management intersegment revenues	$	26	$	26

The following table presents AUM and AUA for our Investment Management segment as of the dates indicated:



	As of March 31,
($ in millions)	2020		2019
Assets under Management
External clients:
Investment Management sourced	$	92,661	$	91,091
Affiliate sourced⁽¹⁾	35,716		36,334
Variable annuities⁽²⁾	25,453		26,235
Total external clients	153,830		153,660
General account	56,873		56,021
Total AUM	210,703		209,681
Assets under Administration⁽³⁾	46,969		49,929
Total AUM and AUA	$	257,672	$	259,610

⁽¹⁾ Affiliate sourced AUM includes assets sourced by other segments and also reported as AUM or AUA by such other segments.

⁽²⁾Reflects AUM associated with the businesses divested as part of the 2018 Transaction.

⁽³⁾ AUA includes assets sourced by other segments and also reported as AUA or AUM by such other segments.

The following table presents net flows for our Investment Management segment for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Net Flows:
Investment Management sourced	$	1,660		$	1,165
Affiliate sourced	515			(554		)
Variable annuities⁽¹⁾	(702		)	(550		)
Sub-advisor replacements⁽²⁾	—			—
Total	$	1,473		$	61

⁽¹⁾Reflects net flows associated with the businesses divested as part of the 2018 Transaction.

⁽²⁾Reflects net flows mainly associated with outside managed funds.

Investment Management - Three Months Ended March 31, 2020 Compared to Three Months Ended March 31, 2019

Adjusted operating earnings before income taxes increased $6 million from $34 million to $40 million primarily due to:


•	higher fee revenue primarily due to higher AUM; and


•	improved investment capital returns.

The decrease was partially offset by:


•	higher operating expenses primarily due to a legal recovery in the prior period.



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Employee Benefits

The following table presents Adjusted operating earnings before income taxes of the Employee Benefits segment for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Adjusted operating revenues:
Net investment income and net realized gains (losses)	$	29		$	26
Fee income	15			16
Premiums	500			467
Other revenue	(1		)	(1		)
Total adjusted operating revenues	543			508
Operating benefits and expenses:
Interest credited and other benefits to contract owners/policyholders	364			364
Operating expenses	113			102
Net amortization of DAC/VOBA	5			4
Total operating benefits and expenses	482			470
Adjusted operating earnings before income taxes⁽¹⁾	$	61		$	38

⁽¹⁾ See DAC/VOBA and Other Intangibles Unlocking in Part I, Item 2. of this Quarterly Report on Form 10-Q for further information.

The following table presents sales, gross premiums and in-force for our Employee Benefits segment for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Sales by Product Line:
Group life and Disability	$	81		$	104
Stop loss	241			236
Total group products	322			340
Voluntary products	80			69
Total sales by product line	$	402		$	409

Total gross premiums and deposits	$	560		$	521

Group life and Disability	$	704		$	720
Stop loss	1,084			1,053
Voluntary	483			390
Total annualized in-force premiums	$	2,271		$	2,163

Loss Ratios:
Group life (interest adjusted)	78.1		%	79.5		%
Stop loss	73.2		%	77.3		%
Total Loss Ratio⁽¹⁾	69.1		%	72.3		%

⁽¹⁾ Total Loss Ratio is presented on a trailing twelve month basis.



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Employee Benefits - Three Months Ended March 31, 2020 Compared to Three Months Ended March 31, 2019

Adjusted Operating earnings before income taxes increased $23 million from $38 million to $61 million primarily due to:


•	higher premiums driven by growth of the stop loss and voluntary blocks.

The increase was partially offset by:


•	higher distribution expenses and commissions to support business growth.

Corporate

The following table presents Adjusted operating earnings before income taxes of Corporate for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Adjusted operating revenues:
Net investment income and net realized gains (losses)	$	10		$	13
Premiums	—			1
Other revenue	1			11
Total adjusted operating revenues	11			25
Operating benefits and expenses:
Interest credited and other benefits to contract owners/policyholders	8			8
Operating expenses ⁽¹⁾	37			62
Interest expense ⁽²⁾	57			55
Total operating benefits and expenses	102			125
Adjusted operating earnings before income taxes	$	(91	)	$	(100	)

⁽¹⁾ Includes expenses from corporate activities, and expenses not allocated to our segments. Three months ended March 31, 2020 and 2019 primarily include stranded costs related to the 2018 and Individual Life Transactions and amortization of intangibles.

⁽²⁾ Includes dividend payments made to preferred shareholders.

Corporate - Three Months Ended March 31, 2020 Compared to Three Months Ended March 31, 2019

Adjusted operating earnings before income taxes improved $9 million from a loss of $100 million to a loss of $91 million primarily due to:


•	lower Stranded Costs in the current period related to the 2018 Transaction due to increased benefits from cost saving initiatives; and


•	pension benefit which is retained in Corporate effective at the start of the current period.

The increase was partially offset by:


•	lower revenue resulting from transition services agreements associated with the 2018 Transaction; and


•	higher preferred stock dividend payments in the current year.

Alternative Investment Income

Investment income on certain alternative investments can be volatile due to changes in market conditions. The following table presents the amount of investment income (loss) on certain alternative investments that is included in segment Adjusted operating earnings before income taxes and the average level of assets in each segment, prior to intercompany eliminations, which excludes alternative investments and income that are a component of Assets held for sale, Income (loss) related to businesses exited or to

be exited through reinsurance or divestment and Income (loss) from discontinued operations, net of tax, respectively, and alternative investments and income in Corporate. These alternative investments are carried at fair value, which is estimated based on the net asset value ("NAV") of these funds.



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While investment income on these assets can be volatile, based on current plans, we expect to earn 9.0% on these assets over the long term.

Alternative investment income for the three months ended March 31, 2020 and 2019, respectively, and the average assets of alternative investments as of the dates indicated were as follows:



	Three Months Ended March 31,
($ in millions)	2020		2019
Retirement:
Alternative investment income	$	31	$	(1	)
Average alternative investment	883		705
Investment Management⁽¹⁾:
Alternative investment income	3		(2		)
Average alternative investment	230		208
Employee Benefits:
Alternative investment income	3		—
Average alternative investment	95		81

DAC/VOBA and Other Intangibles Unlocking

Changes in Adjusted operating earnings before income taxes and Net income (loss) are influenced by increases and decreases in amortization of DAC, VOBA, deferred sales inducements ("DSI") and unearned revenue ("URR"), collectively, "DAC/VOBA and other intangibles." Unlocking, described below, related to DAC, VOBA, DSI and URR, are referred to as "DAC/VOBA and other intangibles unlocking."

We amortize DAC/VOBA and other intangibles related to universal life-type contracts and fixed and variable deferred annuity contracts over the estimated lives of the contracts in relation to the emergence of estimated gross profits. Assumptions as to mortality, persistency, interest crediting rates, returns associated with separate account performance, impact of hedge performance, expenses to administer the business and certain economic variables, such as inflation, are based on our experience and our overall short-term and long-term future expectations for returns available in the capital markets. At each valuation date, estimated gross profits are updated with actual gross profits and the assumptions underlying future estimated gross profits are evaluated for continued reasonableness. Adjustments to estimated gross profits require that amortization rates be revised retroactively to the date of the contract issuance, which is referred to as unlocking. As a result of this process, the cumulative balances of DAC/VOBA and other intangibles are adjusted with an offsetting benefit or charge to income to reflect changes in the period of the revision. An unlocking event that results in a benefit to income ("favorable unlocking") generally occurs as a result of actual experience or future expectations being favorable compared to previous estimates. Changes in DAC/VOBA and other intangibles due to contract changes or contract terminations higher than estimated are also included in "unlocking." At each valuation date, we evaluate these assumptions and, if actual experience or other evidence suggests that earlier assumptions should be revised, we adjust the reserve balance, with a related charge or credit to Policyholder benefits. These reserve adjustments are included in unlocking associated with all our segments. An unlocking event that results in a charge to income ("unfavorable unlocking") generally occurs as a result of actual experience or future expectations being unfavorable compared to previous estimates. As a result of unlocking, the amortization schedules for future periods are also adjusted.

We also review the estimated gross profits for each of our blocks of business to determine recoverability of DAC, VOBA and DSI balances each period. If these assets are deemed to be unrecoverable, a write-down is recorded that is referred to as loss recognition. Refer to Critical Accounting Judgments and Estimates in Part I, Item 2. of this Quarterly Report on Form 10-Q for more information.



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The following table presents the amount of DAC/VOBA and other intangibles unlocking included in segment Adjusted operating earnings before income taxes for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Retirement	$	(16	)	$	4
Employee Benefits	—			—
Total DAC/VOBA and other intangibles unlocking	$	(16	)	$	4

Liquidity and Capital Resources

Liquidity refers to our ability to access sufficient sources of cash to meet the requirements of our operating, investing and financing activities. Capital refers to our long-term financial resources available to support business operations and future growth. Our ability to generate and maintain sufficient liquidity and capital depends on the profitability of the businesses, timing of cash flows on investments and products, general economic conditions and access to the capital markets and the other sources of liquidity and capital described herein.

Consolidated Sources and Uses of Liquidity and Capital

Our principal available sources of liquidity are product charges, investment income, proceeds from the maturity and sale of investments, proceeds from debt issuance and borrowing facilities, equity securities issuance, repurchase agreements, contract deposits and securities lending. Primary uses of these funds are payments of policyholder benefits, commissions and operating expenses, interest credits, share repurchases, investment purchases and contract maturities, withdrawals and surrenders.

Parent Company Sources and Uses of Liquidity

Voya Financial, Inc. is largely dependent on cash flows from its operating subsidiaries to meet its obligations. The principal sources of funds available to Voya Financial, Inc. include dividends and returns of capital from its operating subsidiaries, as well as cash and short-term investments, and proceeds from debt issuances, borrowing facilities and equity securities issuances. These sources of funds include the $500 million direct borrowing limit of our Third Amended and Restated Credit Agreement and reciprocal borrowing facilities maintained with Voya Financial, Inc.'s subsidiaries as well as alternate sources of liquidity described below.



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Voya Financial, Inc.'s primary sources and uses of cash for the periods indicated are presented in the following table:



	Three Months Ended March 31,
($ in millions)	2020		2019
Beginning cash and cash equivalents balance	$	212	$	209
Sources:
Proceeds from loans from subsidiaries, net of repayments	557		200
Dividends and returns of capital from subsidiaries	—		200
Refund of income taxes, net	—		16
Other, net	2		7
Total sources	559		423
Uses:
Payment of interest expense	27		31
New issuances of loans to subsidiaries, net of repayments	81		71
Amounts paid to subsidiaries under tax sharing agreements, net	—		42
Common stock acquired - Share repurchase	366		250
Share-based compensation	14		15
Dividends paid on preferred stock	14		10
Dividends paid on common stock	20		1
Collateral delivered, net	28		—
Total uses	550		420
Net increase in cash and cash equivalents	9		3
Ending cash and cash equivalents balance	$	221	$	212

Share Repurchase Program and Dividends to Common Shareholders

On March 13, 2014, our Board of Directors authorized a share repurchase program, pursuant to which we may, from time to time, purchase shares of our common stock through various means, including, without limitation, open market transactions, privately negotiated transactions, forward, derivative, or accelerated repurchase, or automatic repurchase transactions, including 10b5-1 plans, or tender offers.

Since 2014, our Board of Directors has periodically renewed our authority to repurchase our shares. On October 31, 2019, the Board of Directors provided share repurchase authorization, increasing the aggregate of the Company's common stock authorized for repurchase by $800 million. The current share repurchase authorization expires on December 31, 2020 (unless extended), and does not obligate the Company to purchase any shares.

The authorization for the share repurchase program may be terminated, increased or decreased by our Board of Directors at any time. As of March 31, 2020, we were authorized to repurchase shares up to an aggregate purchase price of $284 million.

The following table presents repurchases of our common stock through share repurchase agreements with third-party financial institutions during the three months ended March 31, 2020:

Execution Date

Payment

Initial Shares Delivered

Closing Date

Additional Shares Delivered

Total Shares Repurchased

December 19, 2019

200

2,591,093

February 26, 2020

727,368

3,318,461

During the three months ended March 31, 2020, we repurchased 7,390,099 shares of our common stock in open market repurchases for an aggregate purchase price of $366 million.



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The following table summarizes our return of capital to common shareholders:



	Three Months Ended March 31,
($ in millions)	2020		2019
Dividends to shareholders	$	20	$	1
Repurchase of common shares	406		200
Total cash returned to shareholders	$	426	$	201

Liquidity

We manage liquidity through access to substantial investment portfolios as well as a variety of other sources of liquidity including committed credit facilities, securities lending and repurchase agreements. Our asset-liability management ("ALM") process takes into account the expected maturity of investments and expected benefit payments as well as the specific nature and risk profile of the liabilities. As part of our liquidity management process, we model different scenarios to determine whether existing assets are adequate to meet projected cash flows.

Capitalization

The primary components of our capital structure consist of debt and equity securities. Our capital position is supported by cash flows within our operating subsidiaries, the availability of borrowed funds under liquidity facilities, and any additional capital we raise to invest in the growth of the business and for general corporate purposes. We manage our capital position based on a variety of factors including, but not limited to, our financial strength, the credit rating of Voya Financial, Inc. and of its insurance company subsidiaries and general macroeconomic conditions.

We had $1 million of short-term debt borrowings outstanding consisting entirely of the current portion of long-term debt as of March 31, 2020. As of March 31, 2020, we had outstanding long-term debt borrowings of $3,042 million. As of March 31, 2020, we were in compliance with our debt covenants.

Preferred Stock. On June 11, 2019, we issued 300,000 shares of 5.35% Fixed-Rate Reset Non-Cumulative Preferred Stock, Series B ("the Series B preferred stock), with a $0.01 par value per share and a liquidation preference of $1,000 per share, represented by 12,000,000 Depositary Shares each representing a 1/40^th interest in a share of the Series B preferred stock, for aggregate net proceeds of $293 million.

During the three months ended March 31, 2020, we declared and paid dividends of $10 million and $4 million on the Series A and Series B preferred stock, respectively. As of March 31, 2020, there were no preferred stock dividends in arrears. See the Shareholders' Equity Note in Part I, Item 1. of this Quarterly Report on Form 10-Q for further information.

Senior Notes. As of March 31, 2020, Voya Financial, Inc. had four series of senior notes (collectively, the "Senior Notes") with aggregate outstanding principal amount of $1.6 billion. The Senior Notes are guaranteed by Voya Holdings. We are permitted to redeem all or any portion of the Senior Notes at any time at a redemption price equal to the principal amount redeemed, or, if greater, a "make-whole redemption price," plus, in each case accrued and unpaid interest.

Junior Subordinated Notes. As of March 31, 2020, Voya Financial, Inc. had two series of junior subordinated notes (collectively, the "Junior Subordinated Notes") with aggregate outstanding principal amount of $1.1 billion. The Junior Subordinated Notes are guaranteed on an unsecured, junior subordinated basis by Voya Holdings.

Aetna Notes. As of March 31, 2020, Voya Holdings was the obligor under three series of debentures (collectively, the "Aetna Notes") with aggregate outstanding principal amount of $358 million, which were issued by a predecessor of Voya Holdings and assumed in connection with our acquisition of Aetna’s life insurance and related businesses. In addition, Equitable of Iowa Capital Trust II, a limited purpose trust subsidiary, has outstanding $13 million principal amount of 8.42% Series B Capital Securities due April 1, 2027 (the "Equitable Notes"). ING Group, our previous corporate parent, guarantees the Aetna Notes. The Equitable Notes are guaranteed by Voya Financial, Inc.

As of March 31, 2020, the amount of collateral required to avoid the payment of a fee to ING Group was $358 million.

Put Option Agreement for Senior Debt Issuance. We have an off-balance sheet ten-year put option agreement with a Delaware trust that we formed, in connection with the completion of the sale by the trust of $500 million aggregate amount of pre-capitalized



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trust securities redeemable February 15, 2025 ("P-Caps").The put option agreement provides Voya Financial, Inc. the right to sell to the trust at any time up to $500 million principal amount of its 3.976% Senior Notes due 2025 ("3.976% Senior Notes") and receive in exchange a corresponding principal amount of the U.S. Treasury securities held by the trust. The 3.976% Senior Notes will not be issued unless and until the put option is exercised. In return, we pay a semi-annual put premium to the trust at a rate of 1.875% per annum applied to the unexercised portion of the put option, and reimburse the trust for its expenses. If and when issued, the 3.976% Senior Notes will be guaranteed by Voya Holdings. Our obligations under the put option agreement and the expense reimbursement agreement with the trust are also guaranteed by Voya Holdings.

The P-Caps are to be redeemed by the trust on February 15, 2025 or upon any early redemption of the 3.976% Senior Notes.

Senior Unsecured Credit Facility

As of March 31, 2020, we had a $500 million senior unsecured credit facility with a syndicate of banks which expires November 1, 2024. The facility provides $500 million of committed capacity for issuing letters of credit and the full $500 million may be utilized for direct borrowings. As of March 31, 2020, there were no amounts outstanding as revolving credit borrowings and no amounts of LOCs outstanding under the senior unsecured credit facility. Under the terms of the facility, we are required to maintain a minimum net worth of $6.15 billion, which may increase upon any future equity issuances by us.

Other Credit Facilities

We use credit facilities to provide collateral required primarily under our affiliated reinsurance transactions with captive insurance subsidiaries. We also issue guarantees and enter into financing arrangements in connection with these credit facilities. These arrangements are designed to facilitate the financing of statutory reserve requirements.

The following table summarizes our credit facilities as of March 31, 2020:

($ in millions)

Obligor / Applicant

Business Supported

Secured / Unsecured

Committed / Uncommitted

Expiration

Capacity

Utilization

Unused Commitment

Voya Financial, Inc.

Other

Unsecured

Committed

11/01/2024

500

—

500

Voya Financial, Inc.

Other

Secured

Uncommitted

Various

—

Voya Financial, Inc. /SLDI

Other⁽³⁾

Unsecured

Uncommitted

12/31/2020

300

—

Voya Financial, Inc. / SLDI

Individual Life⁽²⁾

Unsecured

Committed

12/31/2025

475

—

Voya Financial, Inc. / SLDI

Individual Life⁽²⁾

Unsecured

Committed

07/01/2037

1,725

1,641

Voya Financial, Inc. /Roaring River LLC

Individual Life⁽²⁾

Unsecured

Committed

10/01/2025

425

385

Voya Financial, Inc. /Roaring River IV, LLC

Individual Life⁽²⁾

Unsecured

Committed

12/31/2028

565

358

207

Voya Financial, Inc.

Individual Life⁽³⁾

Unsecured

Committed

12/09/2024

300

265

Voya Financial, Inc.

Individual Life/Retirement/Other⁽³⁾

Unsecured

Committed

02/11/2022

300

—

SLDI

Hannover Re⁽¹⁾

Unsecured

Committed

10/29/2023

Voya Financial, Inc.

Hannover Re⁽¹⁾⁽³⁾

Unsecured

Uncommitted

04/27/2021

125

—

Total

4,786

3,654

881

N/A- Not Applicable

⁽¹⁾Individual Life Reinsurance business acquired by Hannover Re in 2009 via indemnity reinsurance, see "Reinsurance" below for further information.

⁽²⁾ These facilities will be terminated as a result of the sale of SLD and SLDI to Resolution. Fees associated with these facilities for the three months ended March 31, 2020 and March 31, 2019 were $5 million, respectively.

⁽³⁾ In December 2019 and January 2020, these facilities were amended to include terms which require us to maintain a minimum net worth of $6.15 billion. The minimum net worth may increase upon any future equity issuances by us.



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Total fees associated with credit facilities were $7 million and $8 million for the three months ended March 31, 2020 and 2019, respectively.

Voya Financial, Inc. Credit Support of Subsidiaries

In addition to our Senior Unsecured Credit Facility, Voya Financial, Inc. maintains credit facilities with third-party banks to support the reinsurance obligations of our captive reinsurance subsidiaries in which Voya Financial is either a primary obligor or provides a financial guarantee. As of March 31, 2020, such facilities provided for up to $4.2 billion of capacity, of which $3.4 billion was utilized.

We also provide credit support to our Roaring River IV, LLC ("Roaring River IV") captive reinsurance subsidiary through a surplus maintenance agreement with a third-party bank in connection with a financing arrangement involving $565 million of statutory reserves which matures December 31, 2028. The reimbursement agreement requires Voya Financial, Inc. to cause capital to be maintained in Roaring River IV Holding LLC, the intermediate holding company of Roaring River IV, and in Roaring River IV. These amounts will vary over time based on a percentage of Roaring River IV in force life insurance. Upon closing the transaction, we expect to unwind this financing arrangement, and this guarantee will therefore terminate.

In addition, we provide guarantees to certain of our subsidiaries to support various business requirements:

•

Under the Buyer Facility Agreement put into place by Hannover Re, Voya Financial, Inc. and Security Life of Denver International Limited ("SLDI") have contingent reimbursement obligations and Voya Financial, Inc. has guarantee obligations, up to the full $2.9 billion principal amount of the note and one $600 million letter of credit issued pursuant to the agreement, if Security Life of Denver Insurance Company ("SLD") or SLDI were to direct the sale or liquidation of the note other than as permitted by the Buyer Facility Agreement, or fail to return reinsurance collateral (including the note) upon termination of the Buyer Facility Agreement or as otherwise required by the Buyer Facility Agreement. In addition, Voya Financial, Inc. has agreed to indemnify Hannover Re for any losses it incurs in the event that SLD or SLDI were to exercise offset rights unrelated to the Hannover Re block. We expect to restructure this guarantee arrangement in connection with the Individual Life Transaction.

•

Voya Financial, Inc. has also entered into a corporate guarantee agreement with a third-party ceding insurer where it guarantees the reinsurance obligations of our subsidiary, SLD, assumed under a reinsurance agreement with the third-party cedent for the amount of the statutory reserves assumed by SLD. The current amount of reserves outstanding as of March 31, 2020 is $13 million. We expect to restructure this guarantee arrangement in connection with the Individual Life Transaction.


•	Voya Financial, Inc. guarantees the obligations of Voya Holdings under the $13 million principal amount Equitable Notes maturing in 2027, and provides a back-to-back guarantee to ING Group in respect of its guarantee of $358 million combined principal amount of Aetna Notes. For more information see "Capitalization- Aetna Notes" above.

•

Voya Financial, Inc. and Voya Holdings provide a guarantee to certain Voya insurance subsidiaries of VIAC’s payment obligations to those subsidiaries under certain VIAC surplus notes held by those subsidiaries. The agreement provides for Voya and Voya Holdings to reimburse the applicable subsidiary to the extent that any interest on, principal of, or any redemption payment with respect to such surplus note is unpaid by VIAC on its scheduled date.

We did not recognize any asset or liability as of March 31, 2020 in relation to intercompany indemnifications, guarantees or support agreements. As of March 31, 2020, no circumstances existed in which we were required to currently perform under these arrangements.

Borrowings from Subsidiaries

We maintain revolving reciprocal loan agreements with a number of our life and non-life insurance subsidiaries that are used to fund short-term cash requirements that arise in the ordinary course of business. Under these agreements, either party may borrow up to the maximum allowable under the agreement for a term not more than 270 days. For life insurance subsidiaries, the amounts that either party may borrow from the other under the agreement vary and are between 2% and 5% of the insurance subsidiary's statutory net admitted assets (excluding separate accounts) as of the previous year end depending on the state of domicile. As of March 31, 2020, the aggregate amount that may be borrowed or lent under agreements with life insurance subsidiaries was $1.9 billion. For non-life insurance subsidiaries, the maximum allowable under the agreement is based on the assets of the subsidiaries



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and their particular cash requirements. As of March 31, 2020, Voya Financial, Inc. had $626 million outstanding borrowings from subsidiaries and had loaned $245 million to its subsidiaries.

Ratings

Our access to funding and our related cost of borrowing, collateral requirements for derivative instruments and the attractiveness of certain of our products to customers are affected by our credit ratings and insurance financial strength ratings, which are periodically reviewed by the rating agencies. Financial strength ratings and credit ratings are important factors affecting public confidence in an insurer and its competitive position in marketing products. Credit ratings are also important to our ability to raise capital through the issuance of debt and for the cost of such financing.

A downgrade in our credit ratings or the credit or financial strength ratings of our rated subsidiaries could have a material adverse effect on our results of operations and financial condition. See Risk Factors- A downgrade or a potential downgrade in our financial strength or credit ratings could result in a loss of business and adversely affect our results of operations and financial condition in Part I, Item 1A. of our Annual Report on Form 10-K for additional information.

With respect to certain reinsurance agreements, based on the amount of reinsurance outstanding as of March 31, 2020 and December 31, 2019, a two-notch downgrade of our insurance subsidiaries would have resulted in an estimated increase in our collateral requirements by approximately $13 million, respectively. The nature of the collateral that we may be required to post is principally in the form of cash, highly rated securities or LOC.

Financial strength ratings represent the opinions of rating agencies regarding the financial ability of an insurance company to meet its obligations under an insurance policy. Credit ratings represent the opinions of rating agencies regarding an entity's ability to repay its indebtedness. These ratings are not a recommendation to buy or hold any of our securities and they may be revised or revoked at any time at the sole discretion of the rating organization.

The financial strength and credit ratings of Voya Financial, Inc. and its principal subsidiaries as of the date of this Quarterly Report on Form 10-Q are summarized in the following table.



	Rating Agency
	A.M. Best	Fitch, Inc.	Moody's Investors Service, Inc.	Standard & Poor's
	("A.M. Best")⁽¹⁾	("Fitch")⁽²⁾	("Moody's")⁽³⁾	("S&P")⁽⁴⁾
Long-term Issuer Credit Rating/Outlook:
Voya Financial, Inc.	withdrawn	BBB+/stable	Baa2/stable	BBB+/Stable

Financial Strength Rating/Outlook:
Voya Retirement Insurance and Annuity Company	⁽⁵⁾	A/stable	A2/stable	A+/Stable
Security Life of Denver Insurance Company	⁽⁵⁾	A/watch negative	A3/under review negative	A+/watch negative
ReliaStar Life Insurance Company	A/stable	A/stable	A2/stable	A+/Stable
ReliaStar Life Insurance Company of New York	A/stable	A/stable	A2/stable	A+/Stable

⁽¹⁾ A.M. Best's financial strength ratings for insurance companies range from "A++ (superior)" to "s (suspended)." Long-term credit ratings range from "aaa (exceptional)" to "s (suspended)."

⁽²⁾ Fitch's financial strength ratings for insurance companies range from "AAA (exceptionally strong)" to "C (distressed)." Long-term credit ratings range from "AAA (highest credit quality)," which denotes exceptionally strong capacity for timely payment of financial commitments, to "D (default)."

⁽³⁾ Moody’s financial strength ratings for insurance companies range from "Aaa (exceptional)" to "C (lowest)." Numeric modifiers are used to refer to the ranking within the group- with 1 being the highest and 3 being the lowest. These modifiers are used to indicate relative strength within a category. Long-term credit ratings range from "Aaa (highest)" to "C (default)."

⁽⁴⁾ S&P's financial strength ratings for insurance companies range from "AAA (extremely strong)" to "D (default)." Long-term credit ratings range from "AAA (extremely strong)" to "D (default)."

⁽⁵⁾ Effective April 11, 2019, A.M. Best withdrew, at the Company’s request, its financial strength ratings with respect to Voya Retirement Insurance Annuity Company and Security Life of Denver Insurance Company.

Rating agencies use an "outlook" statement for both industry sectors and individual companies. For an industry sector, a stable outlook generally implies that over the next 12 to 18 months the rating agency expects ratings to remain unchanged among companies in the sector. For a particular company, an outlook generally indicates a medium- or long-term trend in credit



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fundamentals, which if continued, may lead to a rating change. On April 1, Moody’s changed its outlook for the U.S. life insurance sector to negative from stable. In December 2019, Fitch revised its outlook on the U.S. life insurance sector to negative from stable. Subsequently, in March of 2020, Fitch revised its rating outlook for the U.S. life insurance sector to negative from stable. Also in March 2020, A.M. Best revised its outlook on the U.S. life insurance sector to negative from stable.

Reinsurance

On November 19, 2008, an existing reinsurance agreement between Scottish Re (U.S.), Inc. ("SRUS") and Ballantyne Re, an Irish public limited company ("Ballantyne Re"), concerning a portion of the business that was originally ceded to Scottish Re as part of the 2004 Transaction, was novated with the result that SLD was substituted for SRUS as the ceding company to Ballantyne Re and made the sole beneficiary of the trust established by to support the reserve requirements of the ceded business. On April 12, 2019, SLD entered into a Lock-Up Support Agreement (the "Lock-Up Agreement") with Ballantyne Re, certain other companies, and holders of certain notes issued by Ballantyne Re in connection with the restructuring of Ballantyne Re. Under the terms of the Lock-Up Agreement, SLD agreed, subject to certain conditions, to enter into a novation and related agreements (the "Novation"). The Novation occurred on June 12, 2019 with the result that Swiss Re Life & Health America Inc. ("Swiss Re") was substituted for Ballantyne Re as the reinsurer effective April 1, 2019. As part of the Novation, Swiss Re established a new trust account with assets supporting its reinsurance obligation to SLD. The Novation did not change SLD's reinsurance coverage related to the reinsured business. As of March 31, 2020, trust assets with a market value of $559 million supported reserves of $622 million. This reinsurance arrangement is reported as held for sale in our Condensed Consolidated Financial Statements.

Restrictions on Dividends and Returns of Capital from Subsidiaries

Our business is conducted through operating subsidiaries. U.S. insurance laws and regulations regulate the payment of dividends and other distributions by our U.S. insurance subsidiaries to their respective parents. These restrictions are based in part on the prior year's statutory income and surplus. In general, dividends up to specified levels are considered ordinary and may be paid without prior approval. Dividends in larger amounts, or "extraordinary" dividends, are subjected to approval by the insurance commissioner of the state of domicile of the insurance subsidiary proposing to pay the dividend. In addition, under the insurance laws of our principal insurance subsidiaries domiciled in Connecticut and Minnesota (these insurance subsidiaries, together with our insurance subsidiary domiciled in Colorado are referred to collectively, as our "Principal Insurance Subsidiaries"), no dividend or other distribution exceeding an amount equal to an insurance company’s earned surplus may be paid without the domiciliary insurance regulator’s prior approval. Our Principal Insurance Subsidiary domiciled in Connecticut has ordinary dividend capacity for 2020. However, as a result of the extraordinary dividends it paid in 2015, 2016 and 2017, together with statutory losses incurred in connection with the recapture and cession to one of our Arizona captives of certain term life business in the fourth quarter of 2016, our Principal Insurance Subsidiary domiciled in Minnesota currently has negative earned surplus. In addition, primarily as a result of statutory losses incurred in connection with the retrocession of our Principal Insurance Subsidiary domiciled in Minnesota of certain life insurance business in the fourth quarter of 2018, our Principal Insurance Subsidiary domiciled in Colorado has a net loss from operations for the twelve-month period ending the preceding December 31. Therefore, neither our Minnesota nor Colorado Principal Insurance Subsidiaries have the capacity at this time to make ordinary dividend payments. Any extraordinary dividend payment would be subject to domiciliary insurance regulatory approval, which can be granted or withheld at the discretion of the regulator.

SLDI and RRII may not declare or pay dividends other than in accordance with their respective annual capital and dividend plans as approved by the Arizona Department of Insurance, which each include a minimum capital requirement.

We may receive dividends from or contribute capital to our wholly owned non-life insurance subsidiaries such as broker-dealers, investment management entities and intermediate holding companies.



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Insurance Subsidiaries - Dividends, Returns of Capital, and Capital Contributions

The following table summarizes dividends by each of the Company's Principal Insurance Subsidiaries to its parent for the periods indicated:



	Dividends Paid				Extraordinary Distributions Paid
	Three Months Ended March 31,				Three Months Ended March 31,
($ in millions)	2020		2019		2020		2019
Subsidiary Name (State of domicile):
Voya Retirement Insurance and Annuity Company ("VRIAC") (CT)	$	—	$	126	$	—	$	—
Security Life of Denver Insurance Company ("SLD") (CO)	—		52		—		—
ReliaStar Life Insurance Company ("RLI") (MN)	—		—		—		—

Other Subsidiaries - Dividends, Returns of Capital, and Capital Contributions

On March 26, 2019, RRII declared a dividend in the amount of $154 million payable to its parent, SLDI. On the same date, SLDI declared a dividend of $228 million payable to its parent, Voya Financial. Both of these dividends were paid on March 27, 2019.

Off-Balance Sheet Arrangements

We have obligations for the return of non-cash collateral under an amendment to our securities lending program. Non-cash collateral received in connection with the securities lending program may not be sold or re-pledged by our lending agent, except in the event of default, and is not reflected on our Condensed Consolidated Balance Sheets. For information regarding obligations under this program, see the Investments (excluding Consolidated Investment Entities) Note in our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q.

For changes in commitments related to the acquisition of mortgage loans and the purchase of limited partnerships and private placement investments related to consolidated investment entities, see the Commitments and Contingencies Note in our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q.

Impact of New Accounting Pronouncements

For information regarding the impact of new accounting pronouncements, see the Business, Basis of Presentation and Significant Accounting Policies Note in our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q.

Critical Accounting Judgments and Estimates

The preparation of financial statements in conformity with U.S. GAAP requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Critical estimates and assumptions are evaluated on an on-going basis based on historical developments, market conditions, industry trends and other information that is reasonable under the circumstances. There can be no assurance that actual results will conform to estimates and assumptions and that reported results of operations will not be materially affected by the need to make future accounting adjustments to reflect changes in these estimates and assumptions from time to time. The inputs into our estimates and assumptions consider the economic implications of COVID-19 on our critical and significant accounting estimates. Those estimates are inherently subject to change and actual results could differ from those estimates, and the differences may be material to the accompanying Condensed Consolidated Financial Statements.



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We have identified the following accounting judgments and estimates as critical in that they involve a higher degree of judgment and are subject to a significant degree of variability:


•	Estimated loss on businesses held for sale;


•	Reserves for future policy benefits;


•	DAC, VOBA and other intangibles (collectively, "DAC/VOBA and other intangibles");


•	Valuation of investments and derivatives;


•	Impairments;


•	Income taxes;


•	Contingencies; and


•	Employee benefit plans.

In developing these accounting estimates, we make subjective and complex judgments that are inherently uncertain and subject to material changes as facts and circumstances develop. Although variability is inherent in these estimates, we believe the amounts provided are appropriate based on the facts available upon preparation of the Condensed Consolidated Financial Statements.

The above critical accounting estimates are described in the Business, Basis of Presentation and Significant Accounting Policies Note and the Business Held for Sale and Discontinued Operations Note in our Consolidated Financial Statements in Part II, Item 8. of our Annual Report on Form 10-K.

Estimated loss on businesses held for sale

On December 18, 2019, we entered into the Resolution MTA with Resolution Life US pursuant to which Resolution Life US will acquire all of the shares of the capital stock of SLD and SLDI, including the capital stock of several subsidiaries of SLD and SLDI. This transaction will result in the sale of a significant portion of of our Individual Life business as well as the fixed and variable Annuities business associated with the subsidiaries sold. We have determined that the businesses to be disposed via sale meet the criteria to be classified as held for sale and the sale represents a strategic shift that will have a major effect on our operations. Accordingly, the results of operations of the businesses to be sold have been presented as discontinued operations in the accompanying Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows, and the assets and liabilities of the businesses have been classified as held for sale and segregated for all periods presented in the Condensed Consolidated Balance Sheets. A business classified as held for sale is recorded at the lower of its carrying value or estimated fair value less cost to sell. If the carrying value exceeds its estimated fair value less cost to sell, a loss is recognized. Transactions between the businesses held for sale and businesses in continuing operations that are expected to continue to exist after the disposal are not eliminated to appropriately reflect the continuing operations and the assets, liabilities and results of the businesses held for sale. In connection with the this transaction, we recorded an estimated loss on sale, net of tax, of $1,108 million in the fourth quarter of 2019. The estimated loss on sale, net of tax is based on assumptions that are subject to change due to fluctuations in market conditions and other variables that may occur prior to the closing date, which is expected to take place by September 30, 2020. We are required to remeasure the estimated fair value and loss on sale at the end of each quarter until closing of the Transaction. As such, Income (loss) from discontinued operations, net of tax, for the three months ended March 31, 2020 includes an additional estimated loss on sale, net of tax of $163 million, net of tax. For additional information on the Individual Life Transaction and the related estimated loss on sale, net of tax, see Trends and Uncertainties in Part II, Item 7. of our Annual Report on Form 10-K and the Business Held for Sale and Discontinued Operations Note to our accompanying Condensed Consolidated Financial Statements.

Assumptions and Periodic Review

Changes in assumptions can have a significant impact on DAC/VOBA and other intangibles balances, amortization rates, reserve levels and results of operations. Assumptions are management's best estimates of future outcome. We periodically review these assumptions against actual experience and, based on additional information that becomes available, update our assumptions. Deviation of emerging experience from our assumptions could have a significant effect on our DAC/VOBA and other intangibles, reserves and the related results of operations.

Sensitivity

We perform sensitivity analyses to assess the impact that certain assumptions have on DAC/VOBA and other intangibles, as well as certain reserves. As of March 31, 2020, there have been no material changes to the sensitivities disclosed in Critical Accounting Judgements and Estimates in Part II. Item 7 of our Annual Report on Form 10-K.



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Impairments

Effective January 1, 2020, the Company adopted Accounting Standards Update ("ASU") 2016-13 "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments”, as amended" ("ASU 2016-13"). The Company adopted ASU 2016-13 using the modified retrospective method for financial assets measured at amortized cost and the prospective method for available-for-sale debt securities as required by ASU 2016-13. As a result beginning January 1, 2020, the Company's accounting for impairments is as follows:

We evaluate our available-for-sale investments quarterly to determine whether there has been a decline in fair value below the amortized cost basis. This evaluation process entails considerable judgment and estimation. Factors considered in this analysis include, but are not limited to, the length of time and the extent to which the fair value has been less than amortized cost, the issuer's financial condition and near-term prospects, future economic conditions and market forecasts, interest rate changes and changes in ratings of the security. A severe unrealized loss position on a fixed maturity may not have any impact on: (a) the ability of the issuer to service all scheduled interest and principal payments and (b) the evaluation of recoverability of all contractual cash flows or the ability to recover an amount at least equal to its amortized cost based on the present value of the expected future cash flows to be collected.

When assessing our intent to sell a security, or if it is more likely than not we will be required to sell a security before recovery of its amortized cost basis, we evaluate facts and circumstances such as, but not limited to, decisions to rebalance the investment portfolio and sales of investments to meet cash flow or capital needs.

We use the following methodology and significant inputs in determining whether a credit loss exists:

•

When determining collectability and the period over which the value is expected to recover for U.S. and foreign corporate securities, foreign government securities and state and political subdivision securities, we apply the same considerations utilized in our overall impairment evaluation process, which incorporates information regarding the specific security, the industry and geographic area in which the issuer operates and overall macroeconomic conditions. Projected future cash flows are estimated using assumptions derived from our best estimates of likely scenario-based outcomes, after giving consideration to a variety of variables that includes, but is not limited to: general payment terms of the security; the likelihood that the issuer can service the scheduled interest and principal payments; the quality and amount of any credit enhancements; the security's position within the capital structure of the issuer; possible corporate restructurings or asset sales by the issuer; and changes to the rating of the security or the issuer by rating agencies.

•

Additional considerations are made when assessing the unique features that apply to certain structured securities, such as subprime, Alt-A, non-agency RMBS, CMBS and ABS. These additional factors for structured securities include, but are not limited to: the quality of underlying collateral; expected prepayment speeds; loan-to-value ratio; debt service coverage ratios; current and forecasted loss severity; consideration of the payment terms of the underlying assets backing a particular security; and the payment priority within the tranche structure of the security.

•

When determining the amount of the credit loss for U.S. and foreign corporate securities, foreign government securities and state and political subdivision securities, we consider the estimated fair value as the recovery value when available information does not indicate that another value is more appropriate. When information is identified that indicates a recovery value other than estimated fair value, we consider in the determination of recovery value the same considerations utilized in its overall impairment evaluation process, which incorporates available information and our best estimate of scenario-based outcomes regarding the specific security and issuer; possible corporate restructurings or asset sales by the issuer; the quality and amount of any credit enhancements; the security's position within the capital structure of the issuer; fundamentals of the industry and geographic area in which the security issuer operates; and the overall macroeconomic conditions.


•	We perform a discounted cash flow analysis comparing the current amortized cost of a security to the present value of future cash flows expected to be received, including estimated defaults and prepayments. The discount rate is generally the effective interest rate of the fixed maturity prior to impairment.

Mortgage loans on real estate are all commercial mortgage loans, which are reported at amortized cost, net of the allowance for credit losses. Management estimates the credit loss allowance balance using a factor-based method of probability of default and loss given default which incorporates relevant available information, from internal and external sources, relating to past events, current conditions, and reasonable and supportable forecasts. Included in the factor-based method are the consideration of debt type, capital market factors, and market vacancy rates, and loan-specific risk characteristics such as debt service coverage ratios (“DSCR”), loan-to-value (“LTV”), collateral size, seniority of the loan, segmentation, and property types. The allowance for credit losses is a valuation account that is deducted from the loans’ amortized cost basis to present the net amount expected to



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be collected on the loans. For those mortgages that are determined to require foreclosure, the carrying value is reduced to the fair value of the underlying collateral, net of estimated costs to obtain and sell at the point of foreclosure.

Impairment analysis of the investment portfolio involves considerable judgment, is subject to considerable variability, is established using management's best estimate and is revised as additional information becomes available. As such, changes in, or deviations from, the assumptions used in such analysis can have a significant effect on the results of operations.

For additional information regarding the evaluation process for impairments, see the Investments (excluding Consolidated Investment Entities) Note in our accompanying Condensed Consolidated Financial Statements.

Income Taxes

We use the estimated annual effective tax rate method in computing our interim tax provision. Certain items, including changes in the realizability of deferred tax assets and changes in liabilities for uncertain tax positions, are excluded from the estimated annual effective tax rate and the actual tax expense or benefit is reported in the period the related item is incurred.

See the Income Taxes Note to our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for more information.

Investments (excluding Consolidated Investment Entities)

Investments for our general account are managed by our wholly owned asset manager, Voya Investment Management LLC, pursuant to investment advisory agreements with affiliates. In addition, our internal treasury group manages our holding company liquidity investments, primarily money market funds.

See Management’s Discussion and Analysis of Financial Condition and Results of Operations in Part II, Item 7. of our Annual Report on Form 10-K for information on our investment strategy.

See the Investments (excluding Consolidated Investment Entities) Note to our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for more information on investments.

Portfolio Composition

The following table presents the investment portfolio as of the dates indicated:



	March 31, 2020				December 31, 2019
($ in millions)	Carrying Value		% of Total		Carrying Value		% of Total
Fixed maturities, available-for-sale, excluding securities pledged	$	37,584	71.5	%	$	39,663	74.0	%
Fixed maturities, at fair value using the fair value option	2,855		5.4	%	2,707		5.0	%
Equity securities, available-for-sale	176		0.3	%	196		0.4	%
Short-term investments⁽¹⁾	80		0.2	%	68		0.1	%
Mortgage loans on real estate	6,947		13.1	%	6,878		12.8	%
Policy loans	763		1.5	%	776		1.4	%
Limited partnerships/corporations	1,343		2.6	%	1,290		2.4	%
Derivatives	875		1.7	%	316		0.6	%
Other investments	392		0.7	%	385		0.7	%
Securities pledged	1,555		3.0	%	1,408		2.6	%
Total investments	$	52,570	100.0	%	$	53,687	100.0	%

⁽¹⁾ Short-term investments include investments with remaining maturities of one year or less, but greater than three months, at the time of purchase.



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Fixed Maturities

The following tables present total fixed maturities, including securities pledged, by market sector as of the dates indicated:



	March 31, 2020
($ in millions)	Amortized Cost		% of Total		Fair Value		% of Total
Fixed maturities:
U.S. Treasuries	$	1,076	2.7	%	$	1,595	3.8	%
U.S. Government agencies and authorities	73		0.2	%	100		0.2	%
State, municipalities and political subdivisions	1,213		3.0	%	1,315		3.1	%
U.S. corporate public securities	12,721		31.7	%	13,956		33.2	%
U.S. corporate private securities	5,519		13.7	%	5,643		13.4	%
Foreign corporate public securities and foreign governments⁽¹⁾	3,875		9.6	%	4,006		9.6	%
Foreign corporate private securities⁽¹⁾	4,522		11.2	%	4,416		10.5	%
Residential mortgage-backed securities	5,515		13.7	%	5,607		13.4	%
Commercial mortgage-backed securities	3,629		9.0	%	3,484		8.3	%
Other asset-backed securities	2,083		5.2	%	1,872		4.5	%
Total fixed maturities, including securities pledged	$	40,226	100.0	%	$	41,994	100.0	%
⁽¹⁾ Primarily U.S. dollar denominated.



	December 31, 2019
($ in millions)	Amortized Cost		% of Total		Fair Value		% of Total
Fixed maturities:
U.S. Treasuries	$	1,074	2.7	%	$	1,382	3.2	%
U.S. Government agencies and authorities	74		0.2	%	95		0.2	%
State, municipalities and political subdivisions	1,220		3.1	%	1,323		3.0	%
U.S. corporate public securities	12,980		32.5	%	14,938		34.0	%
U.S. corporate private securities	5,568		14.0	%	6,035		13.8	%
Foreign corporate public securities and foreign governments⁽¹⁾	3,887		9.8	%	4,341		10.0	%
Foreign corporate private securities⁽¹⁾	4,545		11.4	%	4,831		11.0	%
Residential mortgage-backed securities	4,999		12.6	%	5,204		11.9	%
Commercial mortgage-backed securities	3,402		8.5	%	3,574		8.2	%
Other asset-backed securities	2,058		5.2	%	2,055		4.7	%
Total fixed maturities, including securities pledged	$	39,807	100.0	%	$	43,778	100.0	%
⁽¹⁾Primarily U.S. dollar denominated.

As of March 31, 2020, the average duration of our fixed maturities portfolio, including securities pledged, is between 7.0 and 8.0 years.

Fixed Maturities Credit Quality - Ratings

For information regarding our fixed maturities credit quality ratings, see the Management’s Discussion and Analysis of Financial Condition and Results of Operations in our Consolidated Financial Statements in Part II, Item 7. of our Annual Report on Form 10-K.



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The following tables present credit quality of fixed maturities, including securities pledged, using NAIC designations as of the dates indicated:



($ in millions)	March 31, 2020
NAIC Quality Designation	1			2			3			4			5			6			Total Fair Value
U.S. Treasuries	$	1,595		$	—		$	—		$	—		$	—		$	—		$	1,595
U.S. Government agencies and authorities	100			—			—			—			—			—			100
State, municipalities and political subdivisions	1,193			120			—			—			—			2			1,315
U.S. corporate public securities	6,224			6,962			657			103			10			—			13,956
U.S. corporate private securities	1,965			3,367			168			131			12			—			5,643
Foreign corporate public securities and foreign governments⁽¹⁾	1,652			2,176			137			41			—			—			4,006
Foreign corporate private securities⁽¹⁾	495			3,690			192			39			—			—			4,416
Residential mortgage-backed securities	5,294			239			31			—			21			22			5,607
Commercial mortgage-backed securities	3,151			281			50			2			—			—			3,484
Other asset-backed securities	1,615			198			14			13			32			—			1,872
Total fixed maturities	$	23,284		$	17,033		$	1,249		$	329		$	75		$	24		$	41,994
% of Fair Value	55.4		%	40.5		%	3.0		%	0.8		%	0.2		%	0.1		%	100.0		%
⁽¹⁾ Primarily U.S. dollar denominated.



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($ in millions)	December 31, 2019
NAIC Quality Designation	1			2			3			4			5			6			Total Fair Value
U.S. Treasuries	$	1,382		$	—		$	—		$	—		$	—		$	—		$	1,382
U.S. Government agencies and authorities	95			—			—			—			—			—			95
State, municipalities and political subdivisions	1,200			121			—			—			—			2			1,323
U.S. corporate public securities	6,783			7,327			682			124			22			—			14,938
U.S. corporate private securities	2,095			3,620			157			148			15			—			6,035
Foreign corporate public securities and foreign governments⁽¹⁾	1,758			2,389			148			46			—			—			4,341
Foreign corporate private securities⁽¹⁾	505			4,050			232			44			—			—			4,831
Residential mortgage-backed securities	5,030			111			18			1			19			25			5,204
Commercial mortgage-backed securities	3,166			322			66			12			8			—			3,574
Other asset-backed securities	1,765			209			21			3			57			—			2,055
Total fixed maturities	$	23,779		$	18,149		$	1,324		$	378		$	121		$	27		$	43,778
% of Fair Value	54.2		%	41.5		%	3.0		%	0.9		%	0.3		%	0.1		%	100.0		%
⁽¹⁾Primarily U.S. dollar denominated.



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The following tables present credit quality of fixed maturities, including securities pledged, using NAIC acceptable rating organizations ("ARO") ratings as of the dates indicated:



($ in millions)	March 31, 2020
ARO Quality Ratings	AAA			AA			A			BBB			BB and Below			Total Fair Value
U.S. Treasuries	$	1,595		$	—		$	—		$	—		$	—		$	1,595
U.S. Government agencies and authorities	95			5			—			—			—			100
State, municipalities and political subdivisions	84			754			355			120			2			1,315
U.S. corporate public securities	160			910			5,567			6,567			752			13,956
U.S. corporate private securities	105			151			1,830			3,300			257			5,643
Foreign corporate public securities and foreign governments⁽¹⁾	14			363			1,293			2,130			206			4,006
Foreign corporate private securities⁽¹⁾	—			—			567			3,671			178			4,416
Residential mortgage-backed securities	4,165			180			200			389			673			5,607
Commercial mortgage-backed securities	1,444			390			741			773			136			3,484
Other asset-backed securities	360			390			828			204			90			1,872
Total fixed maturities	$	8,022		$	3,143		$	11,381		$	17,154		$	2,294		$	41,994
% of Fair Value	19.1		%	7.5		%	27.1		%	40.8		%	5.5		%	100.0		%
⁽¹⁾Primarily U.S. dollar denominated.



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($ in millions)	December 31, 2019
ARO Quality Ratings	AAA			AA			A			BBB			BB and Below			Total Fair Value
U.S. Treasuries	$	1,382		$	—		$	—		$	—		$	—		$	1,382
U.S. Government agencies and authorities	89			6			—			—			—			95
State, municipalities and political subdivisions	83			757			360			121			2			1,323
U.S. corporate public securities	152			924			5,715			7,373			774			14,938
U.S. corporate private securities	148			184			1,882			3,494			327			6,035
Foreign corporate public securities and foreign governments⁽¹⁾	13			377			1,353			2,378			220			4,341
Foreign corporate private securities⁽¹⁾	—			—			591			4,022			218			4,831
Residential mortgage-backed securities	3,768			175			110			383			768			5,204
Commercial mortgage-backed securities	1,397			365			872			777			163			3,574
Other asset-backed securities	393			411			920			215			116			2,055
Total fixed maturities	$	7,425		$	3,199		$	11,803		$	18,763		$	2,588		$	43,778
% of Fair Value	17.0		%	7.3		%	27.0		%	42.8		%	5.9		%	100.0		%
⁽¹⁾Primarily U.S. dollar denominated.

Fixed maturities rated BB and below may have speculative characteristics and changes in economic conditions or other circumstances that are more likely to lead to a weakened capacity of the issuer to make principal and interest payments than is the case with higher rated fixed maturities.



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Potential Credit Related COVID-19 Exposures

The following table presents our fixed maturities portfolio exposure to sectors that we believe may be particularly affected by the economic consequences of COVID-19:



($ in millions)	March 31, 2020
												NAIC Rating (%)
	Fair Value		Fair Value %		Unrealized Capital Gain/Loss			% Public		% Private		1		2		3		4-6
Energy	$	2,501	6.0	%	$	(191	)	71	%	29	%	22.3	%	62.1	%	8.5	%	7.1	%
Midstream	1,054		2.6	%	(52		)	66	%	34	%	5.7	%	86.1	%	6.2	%	2.0	%
Independent Energy	553		1.3	%	(124		)	71	%	29	%	39.6	%	30.5	%	17.3	%	12.6	%
Integrated Energy	475		1.1	%	12			90	%	10	%	51.8	%	27.9	%	6.2	%	14.1	%
Refining	176		0.4	%	(2		)	92	%	8	%	—	%	97.3	%	2.7	%	—	%
Oil Field Services	243		0.6	%	(25		)	42	%	58	%	13.5	%	71.5	%	7.5	%	7.5	%
Metals	599		1.4	%	34			75	%	25	%	15.8	%	77.1	%	7.1	%	—	%
Airlines/Aircraft Leasing	254		0.6	%	(24		)	40	%	60	%	29.4	%	61.1	%	1.4	%	8.1	%
Restaurants	244		0.6	%	9			94	%	6	%	1.5	%	93.0	%	0.2	%	5.3	%
Airports	120		0.3	%	(7		)	38	%	62	%	14.6	%	66.4	%	19.0	%	—	%
Lodging	218		0.5	%	(54		)	87	%	13	%	61.2	%	23.4	%	15.4	%	—	%
Automotive	450		1.1	%	(25		)	47	%	53	%	23.4	%	58.5	%	11.0	%	7.1	%
Retailers	1,118		2.7	%	108			80	%	20	%	49.2	%	46.4	%	2.4	%	2.0	%
COVID-19 Subtotal	5,504		13.2	%	(150		)	71	%	29	%	27.9	%	60.2	%	7.1	%	4.8	%
Remaining Portfolio	36,490		86.8	%	1,898			77	%	23	%	57.4	%	36.4	%	2.3	%	3.9	%
Grand Total	$	41,994	100.0	%	$	1,748		76	%	24	%	53.6	%	39.5	%	2.9	%	4.0	%

To the extent that issuers of these securities suffer economic distress, impairments among our portfolio assets may increase, perhaps significantly, which would reduce the carrying value of these assets for statutory purposes and decrease our admitted statutory capital. Such distress, or a further general deterioration in credit markets, could also result in ratings downgrades across our portfolio, which would require our insurance subsidiaries to hold additional amounts of risk-based capital. In both cases, the amount of our excess capital above our targets would decline, and if the reductions were significant enough, we might be required to use available sources of liquidity to fund additional statutory capital requirements.

In April 2020, we analyzed a hypothetical “moderate” stress scenario on our excess capital levels and determined that such a scenario would reduce our excess capital levels by approximately $300 million. We also determined that a more severe hypothetical stress scenario would reduce our excess capital levels by approximately $600 million. Although we believe that these scenarios reflect the range of adverse conditions that we might reasonably experience due to COVID-19, it is possible that outcomes are worse, perhaps materially so. The effects on our capital in such scenarios reflect only the impact from impairments or ratings downgrades on our asset portfolio, and not from declines in our earnings (including from increased claims) that might also result from COVID-19.

Unrealized Capital Losses

Gross unrealized capital losses on fixed maturities, including securities pledged, increased $1,363 million from $91 million to $1,454 million for the three months ended March 31, 2020. As a result of the COVID-19 pandemic, credit markets experienced a significant shock in March. While treasury yields declined during the period, corporate credit spreads have widened dramatically. Unrealized capital losses increased significantly during the quarter, notably in structured securities and energy holdings. See “-Overview - Trends and Uncertainties in this Management’s Discussion and Analysis.

As of March 31, 2020 and December 31, 2019, we held three fixed maturities with unrealized capital losses in excess of $10 million. As of March 31, 2020 and December 31, 2019, the unrealized capital losses on these fixed maturities equaled $43 million or 2.9% and $13 million or 14.2% of the total unrealized losses, respectively.



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As of March 31, 2020, we held $2.5 billion of energy sector fixed maturity securities, constituting 6.0% of the total fixed maturities portfolio, with gross unrealized capital losses of $294 million, including two energy sector fixed maturity securities with unrealized capital losses in excess of $10 million. The unrealized capital losses on these fixed maturity securities equaled $32 million. As of March 31, 2020, our fixed maturity exposure to the energy sector is comprised of 88.5% investment grade securities.

As of December 31, 2019, we held $3.2 billion of energy sector fixed maturity securities, constituting 7.2% of the total fixed maturities portfolio, with gross unrealized capital losses of $27 million, including one energy sector fixed maturity security with unrealized capital losses in excess of $10 million. The unrealized capital losses on this fixed maturity security equaled $13 million. As of December 31, 2019, our fixed maturity exposure to the energy sector is comprised of 91.1% investment grade securities.

See the Investments (excluding Consolidated Investment Entities) Note in our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for further information on unrealized capital losses.

CMO-B Portfolio

The following table presents fixed maturities balances held in the CMO-B portfolio by NAIC quality rating as of the dates indicated:



($ in millions)	March 31, 2020						December 31, 2019
NAIC Quality Designation	Amortized Cost		Fair Value		% Fair Value		Amortized Cost		Fair Value		% Fair Value
1	$	3,291	$	3,394	91.7	%	$	3,131	$	3,273	95.4	%
2	270		237		6.4	%	104		105		3.1	%
3	28		26		0.7	%	12		12		0.3	%
4	—		—		—	%	—		—		—	%
5	9		21		0.6	%	8		18		0.5	%
6	15		22		0.6	%	19		25		0.7	%
Total	$	3,613	$	3,700	100.0	%	$	3,274	$	3,433	100.0	%

For CMO securities where we elected the FVO, amortized cost represents the market values. For details on the NAIC designation methodology, see "Fixed Maturities Credit Quality-Ratings" in Management’s Discussion and Analysis of Financial Condition and Results of Operations in Part II, Item 7. of our Annual Report on Form 10-K.

The following table presents the notional amounts and fair values of interest rate derivatives used in our CMO-B portfolio as of the dates indicated:



	March 31, 2020						December 31, 2019
($ in millions)	Notional Amount		Asset Fair Value		Liability Fair Value		Notional Amount		Asset Fair Value		Liability Fair Value
Derivatives non-qualifying for hedge accounting:
Interest Rate Contracts	$	15,162	$	209	$	436	$	13,772	$	58	$	131

The Company utilizes interest rate futures and interest rate swaps as a part of the CMO-B portfolio to hedge interest rate risk.



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The following table presents our CMO-B fixed maturity securities balances and tranche type as of the dates indicated:



($ in millions)	March 31, 2020						December 31, 2019
Tranche Type	Amortized Cost		Fair Value		% Fair Value		Amortized Cost		Fair Value		% Fair Value
Inverse Floater	$	262	$	357	9.7	%	$	273	$	350	10.2	%
Interest Only (IO)	163		167		4.5	%	179		183		5.3	%
Inverse IO	1,819		1,907		51.6	%	1,615		1,681		49.1	%
Principal Only (PO)	237		246		6.6	%	230		235		6.8	%
Floater	11		11		0.3	%	11		12		0.3	%
Agency Credit Risk Transfer	1,113		1,003		27.1	%	957		962		28.0	%
Other	8		9		0.2	%	9		10		0.3	%
Total	$	3,613	$	3,700	100.0	%	$	3,274	$	3,433	100.0	%

During the three months ended March 31, 2020, the market value of our CMO-B portfolio increased primarily due to new purchase activity exceeding paydowns and maturities. Valuation of the securities within our CMO-B portfolio improved during the quarter benefited by muted prepayment risk resulting in continued positive relative performance for the strategy. Yields within the CMO-B portfolio continue to decline as higher yielding historical CMO-B assets paydown or mature and are replaced with lower yielding new assets.

The following table presents returns for our CMO-B portfolio for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Net investment income (loss)	$	137		$	103
Net realized capital gains (losses)⁽¹⁾	(38		)	(27		)
Income (loss) from continuing operations before income taxes	$	99		$	76

⁽¹⁾Net realized capital gains (losses) also include derivatives interest settlements, mark to market adjustments and realized gains (losses) on standalone derivatives contracts that are in the CMO-B portfolio.

In defining the Adjusted operating earnings before income taxes for our CMO-B portfolio, certain recharacterizations are recognized. The net coupon settlement on interest rate swaps hedging CMO-B securities that is included in Net realized capital gains (losses) is reflected as Adjusted operating earnings before income taxes in the table below. In addition, the premium amortization and change in fair value for securities designated under the FVO are included in Net realized capital gains (losses), whereas the coupon for these securities is included in Net investment income. In order to present the economics of these fair value securities in a similar manner to those of an available for sale security, the premium amortization is reclassified from Net realized capital gains (losses).

After adjusting for the two items referenced immediately above, the following table presents a reconciliation of Income (loss) from continuing operations before income taxes from our CMO-B portfolio to Adjusted operating earnings before income taxes from our CMO-B portfolio for the periods indicated:



	Three Months Ended March 31,
($ in millions)	2020			2019
Income (loss) from continuing operations before income taxes	$	99		$	76
Realized gains/(losses) including impairment	1			(1		)
Fair value adjustments	(52		)	(27		)
Total adjustments to income (loss) from continuing operations	(51		)	(28		)
Adjusted operating earnings before income taxes	$	48		$	48

See Management’s Discussion and Analysis of Financial Condition and Results of Operations in Part II, Item 7. of our Annual Report on Form 10-K for information on our CMO-B portfolio.



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Structured Securities

Residential mortgage-backed securities

The following tables present our residential mortgage-backed securities as of March 31, 2020 and December 31, 2019:



	March 31, 2020
($ in millions)	Amortized Cost		Gross Unrealized Capital Gains		Gross Unrealized Capital Losses		Embedded Derivatives		Fair Value
Prime Agency	$	3,035	$	191	$	2	$	14	$	3,238
Prime Non-Agency	2,343		27		154		2		2,218
Alt-A	118		9		4		11		134
Sub-Prime⁽¹⁾	51		3		3		—		51
Total RMBS	$	5,547	$	230	$	163	$	27	$	5,641
⁽¹⁾ Includes subprime other asset backed securities.

	December 31, 2019
($ in millions)	Amortized Cost		Gross Unrealized Capital Gains		Gross Unrealized Capital Losses		Embedded Derivatives		Fair Value
Prime Agency	$	2,783	$	137	$	3	$	10	$	2,927
Prime Non-Agency	2,062		47		10		2		2,101
Alt-A	133		14		—		8		155
Sub-Prime⁽¹⁾	52		6		1		—		57
Total RMBS	$	5,030	$	204	$	14	$	20	$	5,240
⁽¹⁾ Includes subprime other asset backed securities.



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Commercial Mortgage-backed securities

The following tables present our commercial mortgage-backed securities as of March 31, 2020 and December 31, 2019:



	March 31, 2020
($ in millions)	AAA				AA				A				BBB				BB and Below				Total
	Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value
2013 and prior	$	287	$	328	$	72	$	72	$	75	$	69	$	116	$	106	$	3	$	3	$	553	$	578
2014	310		354		44		43		53		47		28		25		31		30		466		499
2015	222		242		167		164		115		98		128		124		25		19		657		647
2016	58		64		21		21		32		27		54		46		—		—		165		158
2017	129		143		42		39		123		102		83		69		66		53		443		406
2018	121		144		29		24		224		180		100		87		2		3		476		438
2019	144		169		32		27		214		172		315		263		32		28		737		659
2020	—		—		—		—		63		46		69		53		—		—		132		99
Total CMBS	$	1,271	$	1,444	$	407	$	390	$	899	$	741	$	893	$	773	$	159	$	136	$	3,629	$	3,484

	December 31, 2019
($ in millions)	AAA				AA				A				BBB				BB and Below				Total
	Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value
2013 and prior	$	286	$	316	$	42	$	43	$	70	$	71	$	124	$	131	$	3	$	4	$	525	$	565
2014	307		336		44		45		59		61		28		29		25		25		463		496
2015	234		248		160		165		115		119		127		132		25		25		661		689
2016	59		61		17		18		30		32		50		53		8		8		164		172
2017	131		138		41		41		129		134		66		68		66		68		433		449
2018	121		137		24		25		231		240		95		98		2		2		473		502
2019	143		160		28		28		213		215		268		267		31		31		683		701
Total CMBS	$	1,281	$	1,396	$	356	$	365	$	847	$	872	$	758	$	778	$	160	$	163	$	3,402	$	3,574

As of March 31, 2020, 90.4% and 8.1% of CMBS investments were designated as NAIC-1 and NAIC-2, respectively. As of December 31, 2019, 88.6% and 9.0% of CMBS investments were designated as NAIC-1 and NAIC-2, respectively.



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Other Asset-backed Securities

The following tables present our other asset-backed securities as of March 31, 2020 and December 31, 2019:



	March 31, 2020
($ in millions)	AAA				AA				A				BBB				BB and Below				Total
	Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value
Collateralized Obligation	$	309	$	288	$	305	$	277	$	705	$	609	$	29	$	23	$	84	$	44	$	1,432	$	1,241
Auto-Loans	3		3		9		10		11		9		—		—		—		—		23		22
Student Loans	16		16		99		98		98		88		2		1		—		—		215		203
Credit Card loans	1		1		—		—		—		—		—		—		—		—		1		1
Other Loans	52		52		6		6		123		120		184		179		15		14		380		371
Total Other ABS⁽¹⁾	$	381	$	360	$	419	$	391	$	937	$	826	$	215	$	203	$	99	$	58	$	2,051	$	1,838
⁽¹⁾ Excludes subprime other asset backed securities.

	December 31, 2019
($ in millions)	AAA				AA				A				BBB				BB and Below				Total
	Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value		Amortized Cost		Fair Value
Collateralized Obligation	$	317	$	315	$	298	$	298	$	699	$	689	$	31	$	30	$	86	$	76	$	1,431	$	1,408
Auto-Loans	3		4		10		10		8		8		—		—		—		—		21		22
Student Loans	17		17		94		96		93		95		2		1		—		—		206		209
Credit Card loans	1		1		—		—		—		—		—		—		—		—		1		1
Other Loans	55		58		6		7		123		126		179		183		5		5		368		379
Total Other ABS⁽¹⁾	$	393	$	395	$	408	$	411	$	923	$	918	$	212	$	214	$	91	$	81	$	2,027	$	2,019
⁽¹⁾ Excludes subprime other asset backed securities.

As of March 31, 2020, 86.3% and 10.6% of Other ABS investments were designated as NAIC-1 and NAIC-2, respectively. As of December 31, 2019, 85.9% and 10.2% of Other ABS investments were designated as NAIC-1 and NAIC-2, respectively.

Mortgage Loans on Real Estate

We rate commercial mortgages to quantify the level of risk. We place those loans with higher risk on a watch list and closely monitor these loans for collateral deficiency or other credit events that may lead to a potential loss of principal and/or interest.Due to the adoption of ASU 2016-13 which is effective January 1, 2020, the allowance for credit losses is a valuation account that is deducted from the loans’ amortized cost basis to present the net amount expected to be collected on the loans. Management estimates the credit loss allowance balance using a factor-based method of probability of default and loss given default which incorporates relevant available information, from internal and external sources, relating to past events, current conditions, and reasonable and supportable forecasts. Included in the factor-based method are the consideration of debt type, capital market factors, and market vacancy rates, and loan-specific risk characteristics such as debt service coverage ratios (“DSCR”), loan-to-value (“LTV”), collateral size, seniority of the loan, segmentation, and property types.

Loans are written off against the allowance when management believes the uncollectability of a loan balance is confirmed. Expected recoveries do not exceed the aggregate of amounts previously written-off and expected to be written-off. For those mortgages that are determined to require foreclosure, expected credit losses are based on the fair value of the underlying collateral, net of estimated costs to obtain and sell at the point of foreclosure.

Loan-to-value ("LTV") and debt service coverage ("DSC") ratios are measures commonly used to assess the risk and quality of commercial mortgage loans. The LTV ratio, calculated at time of origination, is expressed as a percentage of the amount of the



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loan relative to the value of the underlying property. An LTV ratio in excess of 100% indicates the unpaid loan amount exceeds the value of the underlying collateral. The DSC ratio, based upon the most recently received financial statements, is expressed as a percentage of the amount of a property's Net income (loss) to its debt service payments. A DSC ratio of less than 1.0 indicates that property's operations do not generate sufficient income to cover debt payments. These ratios are utilized as part of the review process described above.

As of March 31, 2020, our mortgage loans on real estate portfolio had a weighted average DSC of 2.3 times and a weighted average LTV ratio of 46.0%. As of December 31, 2019, our mortgage loans on real estate portfolio had a weighted average DSC of 2.3 times, and a weighted average LTV ratio of 61.5%. We recognized a modest credit loss on commercial mortgage loans during quarter due to the impact of COVID-19 on our estimated lifetime expected credit loss assumptions. See the Investments (excluding Consolidated Investment Entities) Note to our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for further information on mortgage loans on real estate.

Additionally, due to the economic distress caused by the COVID-19 pandemic, a number of our commercial mortgage loan borrowers have requested forbearance relief. The typical terms of the relief include deferral of principal and/or interest for a three month period, following which the original loan payment terms commence as well as repayment of the deferral over a one year period. We are working with requests of approximately $1.5 billion of unpaid principal balance, which represents 18% of our outstanding commercial mortgage loan balance, including the portion that is currently classified as Assets held for sale due to the Individual life transaction. Through early May, approximately $200 million of requests have been granted and we expect the majority of the remaining requests to be finalized by the end of the second quarter.

Impairments

We evaluate available-for-sale fixed maturities for impairment on a regular basis. The assessment of whether impairments have occurred is based on a case-by-case evaluation of the underlying reasons for the decline in estimated fair value. See the Business, Basis of Presentation and Significant Accounting Policies Note to our Condensed Consolidated Financial Statements Part I, Item 1. of this Quarterly Report on Form 10-Q for the policy used to evaluate whether the investments are impaired.

Derivatives

We use derivatives for a variety of hedging purposes. We also have embedded derivatives within fixed maturities instruments and certain product features. See the Business, Basis of Presentation and Significant Accounting Policies Note in our Consolidated Financial Statements in Part II, Item 8. of our Annual Report on Form 10-K for further information.

European Exposures

We quantify and allocate our exposure to the region by attempting to identify aspects of the region or country risk to which we are exposed. Among the factors we consider are the nationality of the issuer, the nationality of the issuer's ultimate parent, the corporate and economic relationship between the issuer and its parent, as well as the political, legal and economic environment in which each functions. By undertaking this assessment, we believe that we develop a more accurate assessment of the actual geographic risk, with a more integrated understanding of contributing factors to the full risk profile of the issuer.

In the normal course of our ongoing risk and portfolio management process, we closely monitor compliance with a credit limit hierarchy designed to minimize overly concentrated risk exposures by geography, sector and issuer. This framework takes into account various factors such as internal and external ratings, capital efficiency and liquidity and is overseen by a combination of Investment and Corporate Risk Management, as well as insurance portfolio managers focused specifically on managing the investment risk embedded in our portfolio.

As of March 31, 2020, our total European exposure had an amortized cost and fair value of $4,043 million and $4,079 million, respectively. European exposure with a primary focus on Greece, Ireland, Italy, Portugal and Spain (which we refer to as "peripheral Europe") amounts to $439 million, which includes non-financial institutions exposure in Ireland of $157 million, in Italy of $123 million, in Portugal of $0 million and in Spain of $102 million. We also had financial institutions exposure in Ireland of $19 million, in Italy of $9 million and in Spain of $29 million. We did not have any exposure to Greece.



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Among the remaining $3,640 million of total non-peripheral European exposure, we had a portfolio of credit-related assets similarly diversified by country and sector across developed and developing Europe. As of March 31, 2020, our non-peripheral sovereign exposure was $153 million, which consisted of fixed maturities and derivative assets. We also had $624 million in net exposure to non-peripheral financial institutions, with a concentration in Switzerland of $126 million and the United Kingdom of $321 million. The balance of $2,863 million was invested across non-peripheral, non-financial institutions.

Some of the major country level exposures were in the United Kingdom of $1,820 million, in The Netherlands of $333 million, in Belgium of $208 million, in France of $309 million, in Germany of $188 million, in Switzerland of $298 million, and in Russia of $78 million. We believe the primary risk results from market value fluctuations resulting from spread volatility and the secondary risk is default risk, dependent upon the strength of continued recovery of economic conditions in Europe.

Consolidated Investment Entities

We provide investment management services to, and have transactions with, various collateralized loan obligations ("CLO entities"), private equity funds, hedge funds, registered investment companies, insurance entities, securitizations and other investment entities in the normal course of business. In certain instances, we serve as the investment manager, making day-to-day investment decisions concerning the assets of these entities. These entities are considered to be either variable interest entities ("VIEs") or voting interest entities ("VOEs"), and we evaluate our involvement with each entity to determine whether consolidation is required.

Certain investment entities are consolidated under consolidation guidance. We consolidate certain entities under the VIE guidance when it is determined that we are the primary beneficiary. We consolidate certain entities under the VOE guidance when we act as the controlling general partner and the limited partners have no substantive rights to impact ongoing governance and operating activities of the entity, or when we otherwise have control through voting rights. See Consolidation and Noncontrolling Interests in the Business, Basis of Presentation and Significant Accounting Policies Note to our Consolidated Financial Statements in Part II, Item 8. of our Annual Report on Form 10-K.

We have no right to the benefits from, nor do we bear the risks associated with these investments beyond our direct debt or equity investments in and management fees generated from these entities. Such direct investments amounted to approximately $292 million and $279 million as of March 31, 2020 and December 31, 2019, respectively. If we were to liquidate, the assets held by consolidated investment entities would not be available to our general creditors as a result of the liquidation.

Fair Value Measurement

Upon consolidation of CLO entities, we elected to apply the FVO for financial assets and financial liabilities held by these entities and have continued to measure these assets (primarily corporate loans) and liabilities (debt obligations issued by CLO entities) at fair value in subsequent periods. We have elected the FVO to more closely align the accounting with the economics of the transactions and allow us to more effectively reflect changes in the fair value of CLO assets with a commensurate change in the fair value of CLO liabilities.

Investments held by consolidated private equity funds and hedge funds are reported in our Condensed Consolidated Financial Statements. Changes in the fair value of consolidated investment entities are recorded as a separate line item within Income (loss) related to consolidated investment entities in our Condensed Consolidated Financial Statements.

The methodology for measuring the fair value and fair value hierarchy classification of financial assets and liabilities of consolidated investment entities is consistent with the methodology and fair value hierarchy rules that we apply to our investment portfolio. See Fair Value Measurement in the Business, Basis of Presentation and Significant Accounting Policies Note to our Consolidated Financial Statements in Part II, Item 8. of our Annual Report on Form 10-K.

Nonconsolidated VIEs

We also hold variable interests in certain CLO entities that we do not consolidate because we have determined that we are not the primary beneficiary. With these CLO entities, we serve as the investment manager and receive investment management fees and contingent performance fees. Generally, we do not hold any interest in the nonconsolidated CLO entities, but if we do, such ownership has been deemed to be insignificant. We have not provided and are not obligated to provide any financial or other support to these entities.

We manage or hold investments in certain private equity funds and hedge funds. With these entities, we serve as the investment manager and are entitled to receive investment management fees and contingent performance fees that are generally expected to



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be insignificant. Although we have the power to direct the activities that significantly impact the economic performance of the funds, we do not hold a significant variable interest in any of these funds and, as such, do not have the obligation to absorb losses or the right to receive benefits from the entity that could potentially be significant to the entity. Accordingly, we are not considered the primary beneficiary and did not consolidate any of these investment funds.

In addition, we do not consolidate funds in which our involvement takes the form of a limited partner interest and is restricted to a role of a passive investor, as a limited partner's interest does not provide us with any substantive kick-out or participating rights, which would overcome the presumption of control by the general partner. See the Consolidated Investment Entities Note to our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for more information.

Securitizations

We invest in various tranches of securitization entities, including RMBS, CMBS and ABS. Through our investments, we are not obligated to provide any financial or other support to these entities. Each of the RMBS, CMBS and ABS entities are thinly capitalized by design and considered VIEs. Our involvement with these entities is limited to that of a passive investor. We have no unilateral right to appoint or remove the servicer, special servicer or investment manager, which are generally viewed to have the power to direct the activities that most significantly impact the securitization entities' economic performance, in any of these entities, nor do we function in any of these roles. We, through our investments or other arrangements, do not have the obligation to absorb losses or the right to receive benefits from the entity that could potentially be significant to the entity. Therefore, we are not the primary beneficiary and do not consolidate any of the RMBS, CMBS and ABS entities in which we hold investments. These investments are accounted for as investments available-for-sale as described in the Fair Value Measurements (excluding Consolidated Investment Entities) Note to our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q and unrealized capital gains (losses) on these securities are recorded directly in AOCI, except for certain RMBS which are accounted for under the FVO whose change in fair value is reflected in Other net realized gains (losses) in the Condensed Consolidated Statements of Operations. Our maximum exposure to loss on these structured investments is limited to the amount of our investment. Refer to the Investments (excluding Consolidated Investment Entities) Note to our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q for details regarding the carrying amounts and classifications of these assets.

Legislative and Regulatory Developments

The CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act, which became law on March 27, 2020, provides a range of economic stimulus and relief for individuals and businesses. Among other provisions, the CARES Act created a new category of distribution from most retirement plans and IRAs, a “coronavirus related distribution”, or CRD. Retirement plan participants (subject to sponsor approval) and IRA owners who certify that they have been negatively impacted by COVID-19 may each, through the end of 2020, withdraw up to an aggregate of $100,000 penalty-free, and pay resulting income taxes over a 3-year period or re-contribute the withdrawn amount into a qualified plan or IRA during the same period. It is too early to estimate how much, in the aggregate, CRD withdrawals will reduce our AUM or AUA during 2020, or how much of that amount will be re-contributed to Voya plans and IRAs in the following three years.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Market risk is the risk that our consolidated financial position and results of operations will be affected by fluctuations in the value of financial instruments. We have significant holdings in financial instruments and are naturally exposed to a variety of market risks. The main market risks we are exposed to include interest rate risk, equity market price risk and credit risk. We do not have material market risk exposure to "trading" activities in our Condensed Consolidated Financial Statements. For further details on these market risks, see Quantitative and Qualitative Disclosures About Market Risk in Part II, Item 7A. in our Annual Report on Form 10-K.

Market Risk Related to Interest Rates

We assess interest rate exposures for financial assets, liabilities and derivatives using hypothetical test scenarios that assume either increasing or decreasing 100 basis point parallel shifts in the yield curve. The following table summarizes the net estimated potential change in fair value within our continuing operations from hypothetical 100 basis point upward and downward shifts in interest rates as of March 31, 2020. In calculating these amounts, we exclude gains and losses on separate account fixed income securities related to products for which the investment risk is borne primarily by the separate account contract holder rather than by us. While



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the test scenarios are for illustrative purposes only and do not reflect our expectations regarding future interest rates or the performance of fixed-income markets, they are a near-term, reasonably possible hypothetical change that illustrates the potential impact of such events. These tests do not measure the change in value that could result from non-parallel shifts in the yield curve. As a result, the actual change in fair value from a 100 basis point change in interest rates could be different from that indicated by these calculations.



	As of March 31, 2020
					Hypothetical Change in Fair Value⁽²⁾
($ in millions)	Notional		Fair Value⁽¹⁾		+ 100 Basis Points Yield Curve Shift			- 100 Basis Points Yield Curve Shift
Continuing operations:⁽⁶⁾
Financial assets with interest rate risk:
Fixed maturity securities, including securities pledged	$	—	$	41,994	$	(2,923	)	$	2,581
Commercial mortgage and other loans	—		7,087		(361		)	262
Notes Receivable⁽³⁾	—		262		(20		)	20
Financial liabilities with interest rate risk:
Investment contracts:
Funding agreements without fixed maturities and deferred annuities⁽⁴⁾	—		42,861		(3,082		)	3,536
Funding agreements with fixed maturities	—		829		(26		)	27
Supplementary contracts and immediate annuities	—		839		(37		)	43
Derivatives:
Interest rate contracts	26,886		255		11			(8		)
Long-term debt	—		3,120		(205		)	233
Embedded derivatives on reinsurance	—		52		71			(79		)
Guaranteed benefit derivatives⁽⁴⁾:
Other⁽⁵⁾	—		253		(120		)	96


⁽¹⁾	Separate account assets and liabilities which are interest sensitive are not included herein as any interest rate risk is borne by the holder of separate account.


⁽²⁾	(Decreases) in assets or (decreases) in liabilities are presented in parentheses. Increases in assets or increases in liabilities are presented without parentheses.


⁽³⁾	Reflects SLD's surplus notes as of March 31, 2020 and is included included in Other investments on the Condensed Consolidated Balance Sheets.


⁽⁴⁾	Certain amounts included in Funding agreements without fixed maturities and deferred annuities section are also reflected within the Guaranteed benefit derivatives section of the tables above.


⁽⁵⁾	Includes GMWBL, GMWB, FIA, Stabilizer and MCG.


⁽⁶⁾	Includes amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction.

Market Risk Related to Equity Market Prices

We assess equity risk exposures for financial assets, liabilities and derivatives using hypothetical test scenarios that assume either an increase or decrease of 10% in all equity market benchmark levels. The following table summarizes the net estimated potential change in fair value from an instantaneous increase and decrease in all equity market benchmark levels of 10% as of March 31, 2020. In calculating these amounts, we exclude gains and losses on separate account equity securities related to products for which the investment risk is borne primarily by the separate account contract holder rather than by us. While the test scenarios are for illustrative purposes only and do not reflect our expectations regarding the future performance of equity markets, they are near-term, reasonably possible hypothetical changes that illustrate the potential impact of such events. These scenarios consider only the direct effect on fair value of declines in equity benchmark market levels and not changes in asset-based fees recognized as revenue, changes in our estimates of total gross profits used as a basis for amortizing DAC/VOBA, other intangibles and other costs, or changes in any other assumptions such as market volatility or mortality, utilization or persistency rates in variable contracts that could also impact the fair value of our living benefits features. In addition, these scenarios do not reflect the effect of basis risk, such as potential differences in the performance of the investment funds underlying the variable annuity products relative to the equity market benchmark we use as a basis for developing our hedging strategy. The impact of basis risk could result in larger differences between the change in fair value of the equity-based derivatives and the related living benefit features, in comparison to the hypothetical test scenarios.



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	As of March 31, 2020
						Hypothetical Change in Fair Value⁽¹⁾
($ in millions)	Notional		Fair Value			+ 10% Equity Shock			-10% Equity Shock
Continuing operations:⁽³⁾
Financial assets with equity market risk:
Equity securities, available-for-sale	$	—	$	176		$	17		$	(17	)
Limited liability partnerships/corporations	—		1,343			82			(82		)
Derivatives:
Equity futures and total return swaps	299		(25		)	(17		)	17
Equity options	147		1			1			(1		)
Financial liabilities with equity market risk:
Guaranteed benefit derivatives:
Other⁽²⁾	—		253			(4		)	5

⁽¹⁾ (Decreases) in assets or (decreases) in liabilities are presented in parentheses. Increases in assets or increases in liabilities are presented without parentheses.


⁽²⁾	Includes GMWBL, GMWB, FIA, Stabilizer and MCG.


⁽³⁾	Includes amounts related to businesses to be exited via reinsurance associated with the Individual Life Transaction.

Item 4. Controls and Procedures

Disclosure Controls and Procedures

Due to the COVID-19 pandemic, a significant portion of our employees are now working from home, while also under shelter-in-place orders or other restrictions. Established business continuity plans were activated in order to mitigate the impact to our operating procedures, data and internal controls. The design of our processes and controls allow for remote execution with accessibility to secure data.

The Company carried out an evaluation, under the supervision and with the participation of its management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of the Company's disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e) of the Securities Exchange Act of 1934, as amended ("Exchange Act")) as of the end of the period covered by this report. Based on that evaluation, the Chief Executive Officer and the Chief Financial Officer have concluded that the Company's current disclosure controls and procedures are effective in ensuring that material information relating to the Company required to be disclosed in the Company's periodic SEC filings is made known to them in a timely manner.

Changes in Internal Control Over Financial Reporting

There were no changes to the Company's internal control over financial reporting (as defined in Rule 13a-15(f) of the Exchange Act) that occurred during the quarter ended March 31, 2020 that have materially affected, or are reasonably likely to materially affect, the Company's internal control over financial reporting.



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PART II. OTHER INFORMATION

Item 1. Legal Proceedings

See the Commitments and Contingencies Note in our Condensed Consolidated Financial Statements in Part I, Item 1. of this Quarterly Report on Form 10-Q.

Item 1A. Risk Factors

For a discussion of the Company’s potential risks and uncertainties, see Risk Factors in Part I, Item IA. of our Annual Report on Form 10-K for the year ended December 31, 2019 (the "Annual Report on Form 10-K") filed with the SEC and Management’s Discussion and Analysis of Financial Condition and Results of Operations-Trends and Uncertainties in Part I, Item 2. of this Quarterly Report on Form 10-Q.

The COVID-19 pandemic has had, and is likely to continue to have, adverse effects on our financial condition and results of operations.

Many businesses around the world, including ours, have been significantly affected by the global outbreak of COVID-19 disease. Since March 2020, when the disease first became widespread, global financial markets have experienced a period of extreme volatility. These market events, which include a significant drop in equity prices, extreme volatility in U.S. Treasury yields, a significant widening in credit spreads, and dramatic declines in commodity prices, especially for oil, adversely affected our first quarter 2020 financial results and are likely to continue to have adverse effects on our business for the next several quarters or longer. These adverse effects, which could be material, may include:

•

Increased impairments or credit rating downgrades within our general account portfolio, which would consume our excess capital and reduce the dividend capacity of our insurance subsidiaries. Although we currently believe that we have adequate liquidity for the foreseeable future, if our asset portfolio were to experience a material amount of impairments or ratings downgrades, we might require additional statutory capital within our insurance subsidiaries and would need to consider additional steps to preserve liquidity at our holding company, including reducing or eliminating planned share buybacks or our common stock dividend;

•

Reductions in the carrying value of our deferred tax assets as a result of a need to establish an additional valuation allowance against such assets, which would decrease GAAP equity and increase our leverage ratios, and could also affect the statutory surplus of our insurance subsidiaries if there is a reduction in the statutory carrying value of our deferred tax asset admitted for statutory purposes;


•	Declines in fee revenues from lower AUM/AUA and plan participant counts, as a result of increased unemployment and furloughs, lower asset prices, suspensions or reductions in participant plan deposits or employer matching contributions, and an increase in plan loans and withdrawals;


•	Reduced premium revenues in our Employee Benefits business due to increased unemployment;


•	Decreased spread-based revenues due to lower interest rates;


•	Material harm to the financial condition of our reinsurers, which would increase the probability of default on reinsurance recoveries;


•	A decline in fund management carried interests and performance fees in our Investment Management business; and


•	Reduced sales levels due to decreased RFP activity or delayed decision making by our clients or prospective clients.

In addition, underwriting income in our Employee Benefits and Individual Life businesses (with respect to the latter, until we close our divestment of that business) would be adversely affected to the extent that mortality claims for individual or group life policies, or medical expense claims under voluntary benefit or stop loss policies, exceed the related reserves and deductibles. Accordingly, to the extent that COVID-19 leads to a material increase in overall mortality or medical expense among our insured population, our financial results could be materially affected.

We have also faced, and are likely to continue to face, disruption of our normal business operations, including the ability to interact with existing or potential clients. The mandatory business shutdowns and stay-at-home orders implemented in most states have required us to make significant changes to the way in which we conduct day-to-day business. Although our business has been



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deemed an essential service in most or all jurisdictions in which we operate, the vast majority of our employees have been working from home since March 2020. If significant portions of our workforce, including key personnel, are unable to work effectively due to these remote working arrangements, or if governments impose more severe restrictions on business activity, the impact of COVID-19 on our business could be exacerbated.

The extent to which COVID-19 will continue to negatively affect our business operations, potentially in a material manner, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic, macroeconomic conditions, the continued effectiveness of our business continuity plan (including work-from-home arrangements and staffing in operational facilities), the direct and indirect impact of the pandemic on our employees, clients, counterparties and service providers, as well as other market participants, and actions taken by governmental authorities and other third parties in response to the pandemic.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Purchases of Equity Securities by the Issuer

The following table summarizes Voya Financial, Inc.’s repurchases of its common stock for the three months ended March 31, 2020:



Period	Total Number of Shares Purchased⁽¹⁾	Average Price Paid Per Share			Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs	Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs⁽³⁾
						_{(in millions)}
January 1, 2020 - January 31, 2020	6,494	$	60.94		—	$	690
February 1, 2020- February 29, 2020	2,657,327	59.11		⁽²⁾	2,419,401	552
March 1, 2020 - March 31, 2020	5,706,532	46.98			5,698,066	284
Total	8,370,353	$	50.84		8,117,467	N/A

⁽¹⁾ In connection with the exercise or vesting of equity-based compensation awards, employees may remit to Voya Financial, Inc., or Voya Financial, Inc. may withhold into treasury stock, shares of common stock in respect to tax withholding obligations and option exercise cost associated with such exercise or vesting. For the three months ended March 31, 2020, there was an increase of 252,886 Treasury shares in connection with such withholding activities.

⁽²⁾ On December 19, 2019, the Company entered into a share repurchase agreement with a third-party financial institution to repurchase $200 of the Company's common stock. Pursuant to the agreement, the Company received initial delivery of 2,591,093 shares. This arrangement closed on February 26, 2020 and an additional 727,368 shares were delivered. The total number of shares repurchased under this share repurchase agreement was 3,318,461 at an average price per share upon settlement of $60.27.

⁽³⁾On October 31, 2019, the Board of Directors provided share repurchase authorization, increasing the aggregate of the Company's common stock authorized for repurchase by $800. The additional share repurchase authorization expires on December 31, 2020 (unless extended) and does not obligate the Company to purchase any shares. The authorization for the share repurchase program may be terminated, increased or decreased by the Board of Directors at any time.

Item 5. Other Information

On November 1, 2019, we amended and restated the terms of our Second Amended and Restated Revolving Credit Agreement (the "Second Amended and Restated Credit Agreement"), dated as of May 6, 2016 (and filed as Exhibit 10.1 to the Company's Current Report on Form 8-K (File No. 001-35897) filed on May 6, 2016), by entering into a Third Amended and Restated Revolving Credit Agreement (the "Third Amended and Restated Credit Agreement") with a syndicate of banks. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Third Amended and Restated Credit Agreement.



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The Third Amended and Restated Credit Agreement modifies several of the terms of the Second Amended and Restated Credit Agreement including extending the term of the agreement to November 1, 2024, and reducing the total borrowing capacity to $500 million.

Availability

Under the terms of the Third Amended and Restated Credit Agreement, an aggregate amount of up to $500 million is available for revolving loan borrowings and issuances of letters of credit ("LOCs").

Repayment

The Third Amended and Restated Credit Agreement matures on November 1, 2024, and any direct borrowing amount still outstanding will be due in full immediately on that date and any letter of credit obligation still outstanding as of that date must be cash collateralized until no such obligations are outstanding. The Third Amended and Restated Credit Agreement may be pre-paid at any time in whole or in part without premium or penalty, subject to breakage fees in the event of a prepayment of a Eurodollar Rate Loan other than at the end of the applicable interest period. In most circumstances, amounts repaid or prepaid (whether voluntary or otherwise) may be re-borrowed, subject to certain conditions precedent to borrowing. The unutilized portion of any commitment under the Third Amended and Restated Credit Agreement may be reduced or terminated by us at any time without penalty. As of November 6, 2019, there were no amounts outstanding as revolving credit borrowings or for LOCs outstanding under the Third Amended and Restated Credit Agreement.

Interest Rates and Fees

Each Eurodollar Rate Loan under the Third Amended and Restated Credit Agreement bears interest on the outstanding principal amount owing at a rate equal to LIBOR (which cannot be less than zero) plus the applicable rate described below. A Base Rate Loan under the Third Amended and Restated Credit Agreement bears interest at a rate per annum equal to the highest of (a) the Federal Funds Rate plus 0.50%, (b) the rate of interest in effect for such day as publicly announced from time to time by Bank of America, N.A. as its "prime rate" and (c) the Eurodollar Rate plus 1.00% plus, in each case, the applicable rate described below. The Company pays a fee based on the face value of letters of credit using the applicable rates below.

In addition, the Company pays a commitment fee calculated by multiplying the applicable rate listed in the table below by the unused capacity available under the Third Amended and Restated Credit Agreement.

The applicable rate means a percentage per annum to be determined in accordance with the following Debt Rating based pricing grid.



Debt Ratings S&P/Moody's	Commitment Fee		Letters of Credit		Eurodollar Rate +		Base Rate +
≥ A / A2	0.090	%	0.750	%	0.875	%	—	%
A- / A3	0.110	%	0.875	%	1.000	%	—	%
BBB+ / Baa1	0.125	%	1.000	%	1.125	%	0.125	%
BBB / Baa2	0.175	%	1.250	%	1.375	%	0.375	%
≤ BBB- / Baa3	0.225	%	1.500	%	1.625	%	0.625	%

Guarantee

Voya Holdings Inc., the Company's wholly-owned subsidiary, has provided a guarantee to the lenders in connection with the obligations owed under the Third Amended and Restated Credit Agreement.

Covenants

The Third Amended and Restated Credit Agreement contains negative covenants customarily included in a loan agreement of this type, including restrictions on (i) the granting of liens, (ii) the incurrence of indebtedness and (iii) the sale of assets. In addition, the Third Amended and Restated Credit Agreement also contains certain financial covenants, including a requirement to maintain a minimum "net worth" (as defined the Third Amended and Restated Credit Agreement) of $6.15 billion, with adjustments for equity issuances after June 30, 2019.



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The Third Amended and Restated Credit Agreement requires us to deliver our financial statements to the Administrative Agent for distribution to each lender (if they are not posted on EDGAR), and to observe (and cause certain of our subsidiaries to observe) certain affirmative covenants subject to materiality and other customary and agreed exceptions. These affirmative covenants include (i) payment of obligations, (ii) preservation of corporate existence and maintenance of assets (including intellectual property rights and relevant licenses), (iii) maintenance of properties, (iv) maintenance of insurance, (v) maintenance of books and records, (vi) inspection rights and (vii) use of proceeds.

Events of Default

The Third Amended and Restated Credit Agreement sets out certain customary events of default (subject to applicable grace periods) including for, but not limited to, non-payment, breach of certain covenants, breach of representations or warranties, cross default of certain other Indebtedness and the occurrence of an ERISA Event. A Change of Control (as defined in the Third Amended and Restated Credit Agreement) will constitute an event of default.

Item 6. Exhibits

See Exhibit Index on page 151 hereof.



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Voya Financial, Inc.



Exhibit Index
Exhibit No.		Description of Exhibit
10.1+		Form of Chief Executive Officer 2020 Award Agreement under the Voya Financial, Inc. 2019 Omnibus Employee Incentive Plan
10.2+		Form of Executive Officer 2020 Award Agreement under the Voya Financial, Inc. 2019 Omnibus Employee Incentive Plan
10.3+		Form of 2020 Award Agreement under the Voya Financial, Inc. 2019 Omnibus Employee Incentive Plan
31.1+		Rule 13a-14(a)/15d-14(a) Certification of Rodney O. Martin, Jr. Chief Executive Officer (included as Exhibit 31.1 to Form 10-Q)
31.2+		Rule 13a-14(a)/15d-14(a) Certification of Michael S. Smith, Chief Financial Officer (included as Exhibit 31.2 to Form 10-Q)
32.1+		Section 1350 Certification of Rodney O. Martin, Jr. Chief Executive Officer (included as Exhibit 32.1 to Form 10-Q)
32.2+		Section 1350 Certification of Michael S. Smith, Chief Financial Officer (included as Exhibit 32.2 to Form 10-Q)
101.INS		XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH+		Inline XBRL Taxonomy Extension Schema
101.CAL+		Inline XBRL Taxonomy Extension Calculation Linkbase
101.DEF+		Inline XBRL Taxonomy Extension Definition Linkbase
101.LAB+		Inline XBRL Taxonomy Extension Label Linkbase
101.PRE+		Inline XBRL Taxonomy Extension Presentation Linkbase
104+		Cover Page Interactive Data File (formatted as Inline XBRL with applicable taxonomy extension information contained in Exhibits 101).

+ Filed herewith.



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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.



May 6, 2020	Voya Financial, Inc.
(Date)	(Registrant)


	By: /s/	Michael S. Smith
		Michael S. Smith
		Executive Vice President and
		Chief Financial Officer
		(Duly Authorized Officer and Principal Financial Officer)



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