LIVEPERSON INC - Quarter Report: 2006 September (Form 10-Q)
UNITED
STATES
SECURITIES
AND EXCHANGE COMMISSION
WASHINGTON,
D.C. 20549
FORM
10-Q
x QUARTERLY
REPORT
PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE
ACT OF 1934
For
the quarterly period ended SEPTEMBER 30, 2006
or
o TRANSITION
REPORT
PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE
ACT OF 1934
For
the transition period from ____________________ to
____________________
Commission
file number: 0-30141
LIVEPERSON,
INC.
|
(Exact
Name of Registrant as Specified in Its
Charter)
|
DELAWARE
|
13-3861628
|
|
(State
or Other Jurisdiction of
Incorporation
or Organization)
|
(IRS
Employer Identification No.)
|
462
SEVENTH AVENUE
NEW
YORK, NEW YORK
|
10018
|
|
(Address
of Principal Executive Offices)
|
(Zip
Code)
|
(212)
609-4200
|
(Registrant’s
Telephone Number, Including Area
Code)
|
Indicate
by check mark whether the registrant: (1) has filed all reports required to
be
filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the
preceding 12 months (or for such shorter period that the registrant was required
to file such reports), and (2) has been subject to such filing requirements
for
the past 90 days. Yes x
No
o
Indicate
by check mark whether the registrant is a large accelerated filer, an
accelerated filer, or a non-accelerated filer. See definition of “accelerated
filer and large accelerated filer” in Rule 12b-2 of the Exchange
Act.
(Check one). | Large accelerated filer o | Accelerated filer x | Non-accelerated filer o |
Indicate
by check mark whether the registrant is a shell company (as defined in Rule
12b-2 of the Exchange Act). Yes
o
No
x
As
of
November 3, 2006, there were 40,783,720 shares of the issuer’s common stock
outstanding.
LIVEPERSON,
INC.
SEPTEMBER
30, 2006
FORM
10-Q
INDEX
PAGE | |||
PART
I. FINANCIAL INFORMATION
|
4
|
||
ITEM
1. CONDENSED
CONSOLIDATED FINANCIAL STATEMENTS
|
4
|
||
CONDENSED
CONSOLIDATED BALANCE SHEETS AS OF SEPTEMBER 30, 2006 (UNAUDITED)
AND DECEMBER 31, 2005
|
4
|
||
|
|
||
UNAUDITED
CONDENSED CONSOLIDATED STATEMENTS OF INCOME FOR THE THREE AND NINE
MONTHS
ENDED
SEPTEMBER 30, 2006 AND 2005
|
5
|
||
UNAUDITED
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS FOR THE
NINE MONTHS ENDED SEPTEMBER 30, 2006 AND 2005
|
6
|
||
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
|
7
|
||
ITEM
2. MANAGEMENT’S
DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS
|
17
|
||
|
|
||
ITEM
3. QUANTITATIVE
AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
|
25
|
||
ITEM
4. CONTROLS
AND PROCEDURES
|
26
|
||
PART
II. OTHER INFORMATION
|
26
|
||
ITEM
1. LEGAL
PROCEEDINGS
|
26
|
||
ITEM
1A. RISK FACTORS
|
26
|
||
ITEM
6. EXHIBITS
|
27
|
2
FORWARD-LOOKING
STATEMENTS
STATEMENTS
IN THIS REPORT ABOUT LIVEPERSON, INC. THAT ARE NOT HISTORICAL FACTS ARE
FORWARD-LOOKING STATEMENTS BASED ON OUR CURRENT EXPECTATIONS, ASSUMPTIONS,
ESTIMATES AND PROJECTIONS ABOUT LIVEPERSON AND OUR INDUSTRY. THESE
FORWARD-LOOKING STATEMENTS ARE SUBJECT TO RISKS AND UNCERTAINTIES THAT COULD
CAUSE ACTUAL FUTURE EVENTS OR RESULTS TO DIFFER MATERIALLY FROM SUCH STATEMENTS.
ANY SUCH FORWARD-LOOKING STATEMENTS ARE MADE PURSUANT TO THE SAFE HARBOR
PROVISIONS OF THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995. IT IS
ROUTINE FOR OUR INTERNAL PROJECTIONS AND EXPECTATIONS TO CHANGE AS THE YEAR
OR
EACH QUARTER IN THE YEAR PROGRESS, AND THEREFORE IT SHOULD BE CLEARLY UNDERSTOOD
THAT THE INTERNAL PROJECTIONS AND BELIEFS UPON WHICH WE BASE OUR EXPECTATIONS
MAY CHANGE PRIOR TO THE END OF EACH QUARTER OR THE YEAR. ALTHOUGH THESE
EXPECTATIONS MAY CHANGE, WE ARE UNDER NO OBLIGATION TO INFORM YOU IF THEY DO.
OUR COMPANY POLICY IS GENERALLY TO PROVIDE OUR EXPECTATIONS ONLY ONCE PER
QUARTER, AND NOT TO UPDATE THAT INFORMATION UNTIL THE NEXT QUARTER. ACTUAL
EVENTS OR RESULTS MAY DIFFER MATERIALLY FROM THOSE CONTAINED IN THE PROJECTIONS
OR FORWARD-LOOKING STATEMENTS. FACTORS THAT COULD CAUSE OR CONTRIBUTE TO SUCH
DIFFERENCES INCLUDE THOSE DISCUSSED IN PART II, ITEM 1A, “RISK
FACTORS.”
3
PART
I. FINANCIAL INFORMATION
ITEM
1. CONDENSED
CONSOLIDATED FINANCIAL STATEMENTS
LIVEPERSON,
INC.
CONDENSED
CONSOLIDATED BALANCE SHEETS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
September
30, 2006
|
December
31, 2005
|
||||||
(Unaudited)
|
(Note
1(B))
|
||||||
ASSETS
|
|||||||
Current
assets:
|
|||||||
Cash
and cash equivalents
|
$
|
19,786
|
$
|
17,117
|
|||
Accounts
receivable, net of allowances for
doubtful accounts of $97 and $67 as of September 30, 2006
|
|||||||
and
December 31, 2005, respectively
|
3,593
|
1,727
|
|||||
Prepaid
expenses and other current assets
|
1,037
|
591
|
|||||
Deferred
tax assets
|
1,100
|
--
|
|||||
Total
current assets
|
25,516
|
19,435
|
|||||
Property
and equipment, net
|
1,121
|
575
|
|||||
Intangibles,
net
|
3,113
|
790
|
|||||
Goodwill
|
6,875
|
--
|
|||||
Security
deposits
|
283
|
180
|
|||||
Other
assets
|
612
|
446
|
|||||
Total
assets
|
$
|
37,520
|
$
|
21,426
|
|||
LIABILITIES
AND STOCKHOLDERS’ EQUITY
|
|||||||
Current
liabilities:
|
|||||||
Accounts
payable
|
$
|
544
|
$
|
346
|
|||
Accrued
expenses
|
3,468
|
1,803
|
|||||
Deferred
revenue
|
3,026
|
1,618
|
|||||
Total
current liabilities
|
7,038
|
3,767
|
|||||
Other
liabilities
|
612
|
446
|
|||||
Commitments
and contingencies
|
|||||||
Stockholders’
equity:
|
|||||||
Preferred
stock, $.001 par value per share; 5,000,000 shares
authorized, 0 shares issued and outstanding
|
|||||||
at September
30, 2006 and December 31, 2005
|
--
|
--
|
|||||
Common
stock, $.001 par value per share; 100,000,000 shares
authorized, 40,962,192 shares issued and
|
|||||||
outstanding
at September 30, 2006 and 37,979,271 shares issued and outstanding
at
December 31, 2005
|
41
|
38
|
|||||
Additional
paid-in capital
|
130,262
|
118,556
|
|||||
Accumulated
deficit
|
(100,424
|
)
|
(101,381
|
)
|
|||
Accumulated
other comprehensive loss
|
(9
|
)
|
--
|
||||
Total
stockholders’ equity
|
29,870
|
17,213
|
|||||
Total
liabilities and stockholders’ equity
|
$
|
37,520
|
$
|
21,426
|
SEE
ACCOMPANYING NOTES TO UNAUDITED CONDENSED
CONSOLIDATED
FINANCIAL STATEMENTS.
4
LIVEPERSON,
INC.
CONDENSED
CONSOLIDATED STATEMENTS OF INCOME
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
UNAUDITED
Three
Months Ended
September
30,
|
Nine
Months Ended
September
30,
|
||||||||||||
2006
|
2005
|
2006
|
2005
|
||||||||||
Revenue
|
$
|
8,881
|
$
|
5,724
|
$
|
23,174
|
$
|
15,960
|
|||||
Operating
expenses:
|
|||||||||||||
Cost
of revenue
|
2,142
|
1,114
|
5,246
|
2,997
|
|||||||||
Product
development
|
1,381
|
663
|
3,280
|
2,027
|
|||||||||
Sales
and marketing
|
3,104
|
1,715
|
8,605
|
4,889
|
|||||||||
General
and administrative
|
1,750
|
1,034
|
4,689
|
3,400
|
|||||||||
Amortization
of intangibles
|
447
|
232
|
911
|
699
|
|||||||||
Total
operating expenses
|
8,824
|
4,758
|
22,731
|
14,012
|
|||||||||
Income
from operations
|
57
|
966
|
443
|
1,948
|
|||||||||
Other
income:
|
|||||||||||||
Interest
income
|
200
|
81
|
514
|
184
|
|||||||||
Total
other income
|
200
|
81
|
514
|
184
|
|||||||||
Income
before provision for income taxes
|
257
|
1,047
|
957
|
2,132
|
|||||||||
Provision
for income taxes
|
--
|
358
|
--
|
738
|
|||||||||
Net
income
|
$
|
257
|
$
|
689
|
$
|
957
|
$
|
1,394
|
|||||
Basic
net income per common share
|
$
|
0.01
|
$
|
0.02
|
$
|
0.02
|
$
|
0.04
|
|||||
Diluted
net income per common share
|
$
|
0.01
|
$
|
0.02
|
$
|
0.02
|
$
|
0.04
|
|||||
Weighted average shares outstanding used in basic net income | |||||||||||||
per
common share calculation
|
40,547,309
|
37,555,696
|
39,242,174
|
37,492,285
|
|||||||||
Weighted average shares outstanding used in diluted net income | |||||||||||||
per
common share calculation
|
43,854,202
|
39,839,001
|
42,981,377
|
39,528,089
|
Net
income for the three and nine months ended September 30, 2006 includes
stock-based compensation expense related to the adoption of SFAS No. 123(R)
in
the amount of $557 and $1,580, respectively. There was no stock-based
compensation in the three or nine months ended September 30, 2005 because the
Company was not required to adopt SFAS No. 123(R) until January 1, 2006. Net
income (loss) including pro forma stock-based compensation expense as previously
disclosed in the notes to the Consolidated Financial Statements for the three
and nine months ended September 30, 2005 was $196 or $0.00 and $(107) or $(0.00)
per diluted common share. See note 1(D).
SEE
ACCOMPANYING NOTES TO UNAUDITED CONDENSED
CONSOLIDATED
FINANCIAL STATEMENTS.
5
LIVEPERSON,
INC.
CONDENSED
CONSOLIDATED STATEMENTS OF CASH FLOWS
(IN
THOUSANDS)
UNAUDITED
Nine
Months Ended
September
30,
|
|||||||
2006
|
2005
|
||||||
CASH
FLOWS FROM OPERATING ACTIVITIES:
|
|||||||
Net
income
|
$
|
957
|
$
|
1,394
|
|||
Adjustments
to reconcile net income to net cash provided by operating
activities:
|
|||||||
Stock-based
compensation expense
|
1,580
|
--
|
|||||
Depreciation
|
340
|
115
|
|||||
Loss
on disposal of fixed assets
|
111
|
--
|
|||||
Amortization
of intangibles
|
911
|
699
|
|||||
Tax
benefit from employee stock option exercises
|
--
|
697
|
|||||
Provision
for doubtful accounts, net
|
30
|
30
|
|||||
CHANGES
IN OPERATING ASSETS AND LIABILITIES (net of acquisition):
|
|||||||
Accounts
receivable
|
(1,646
|
)
|
129
|
||||
Prepaid
expenses and other current assets
|
(349
|
)
|
(92
|
)
|
|||
Security
deposits
|
(37
|
)
|
(4
|
)
|
|||
Accounts
payable
|
15
|
(104
|
)
|
||||
Accrued
expenses
|
(235
|
)
|
(291
|
)
|
|||
Deferred
revenue
|
541
|
371
|
|||||
Net
cash provided by operating activities
|
2,218
|
2,944
|
|||||
CASH
FLOWS FROM INVESTING ACTIVITIES:
|
|||||||
Purchases
of property and equipment, including capitalized software
|
(434
|
)
|
(240
|
)
|
|||
Cash
acquired in Proficient acquisition
|
382
|
--
|
|||||
Acquisition
of intangible asset
|
(233
|
)
|
--
|
||||
Net
cash used in investing activities
|
(285
|
)
|
(240
|
)
|
|||
CASH
FLOWS FROM FINANCING ACTIVITIES:
|
|||||||
Proceeds
from issuance of common stock in connection with the exercise of
options
|
745
|
113
|
|||||
Net
cash provided by financing activities
|
745
|
113
|
|||||
Effect
of foreign exchange rate changes on cash and cash
equivalents
|
(9
|
)
|
--
|
||||
Net
increase in cash and cash equivalents
|
2,669
|
2,817
|
|||||
Cash
and cash equivalents at the beginning of the period
|
17,117
|
12,425
|
|||||
Cash
and cash equivalents at the end of the period
|
$
|
19,786
|
$
|
15,242
|
Supplemental
Disclosures:
|
|||||||
Cash
paid during the period for:
|
|||||||
Income
taxes
|
$
|
--
|
$
|
18
|
|||
Supplemental
Disclosure of non-cash investing activities:
|
|||||||
Value
of common stock issued for net assets of Proficient business
acquired
|
$
|
8,282
|
--
|
SEE
ACCOMPANYING NOTES TO UNAUDITED CONDENSED
CONSOLIDATED
FINANCIAL STATEMENTS.
6
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
(1) SUMMARY
OF OPERATIONS AND SIGNIFICANT ACCOUNTING POLICIES
(A) SUMMARY
OF OPERATIONS
LivePerson,
Inc. (the “Company” or “LivePerson”) was incorporated in the State of Delaware
in 1995. The Company commenced operations in 1996. LivePerson is a provider
of
online conversion solutions. The Company’s hosted software enables companies to
identify and proactively engage online visitors—increasing sales, satisfaction
and loyalty while reducing service costs.
The
Company’s fully-integrated multi-channel communications platform, Timpani,
facilitates real-time sales, marketing and customer service. Its technology
supports and manages key online interactions—via chat, email, voice and
self-service/knowledgebase—in a cost-effective and secure environment. Blending
leading technology, a deep understanding of consumer behavior and industry
best
practices to create more relevant, compelling and personalized online
experiences, the Company maximizes the business impact of the online
channel.
The
Company’s primary revenue source is from the sale of the LivePerson services
under the brand names Timpani and LivePerson, which is conducted within one
operating segment. Headquartered in New York City, the Company’s product
development staff, help desk and online sales support are located in
Israel.
(B) UNAUDITED
CONDENSED CONSOLIDATED FINANCIAL INFORMATION
The
accompanying condensed consolidated financial statements as of September 30,
2006 and for the three and nine months ended September 30, 2006 and 2005 are
unaudited. In the opinion of management, the unaudited condensed consolidated
financial statements have been prepared on the same basis as the annual
financial statements and reflect all adjustments, which include only normal
recurring adjustments, necessary to present fairly the consolidated financial
position of LivePerson as of September 30, 2006, and the consolidated results
of
operations and cash flows for the interim periods ended September 30, 2006
and
2005. The financial data and other information disclosed in these notes to
the
condensed consolidated financial statements related to these periods are
unaudited. The results of operations for any interim period are not necessarily
indicative of the results of operations for any other future interim period
or
for a full fiscal year. The condensed consolidated balance sheet at December
31,
2005 has been derived from audited consolidated financial statements at that
date.
Certain
information and note disclosures normally included in financial statements
prepared in accordance with generally accepted accounting principles have been
condensed or omitted pursuant to the rules and regulations of the Securities
and
Exchange Commission (the “SEC”). These unaudited interim condensed consolidated
financial statements should be read in conjunction with the Company’s audited
consolidated financial statements and notes thereto for the year ended December
31, 2005, included in the Company’s Annual Report on Form 10-K filed with the
SEC on March 15, 2006.
(C) REVENUE
RECOGNITION
The
Company charges a monthly fee, which varies by service and client usage. The
majority of the Company’s larger clients also pay a professional services fee
related to implementation. The Company may also charge professional service
fees
related to additional training, business consulting and analysis in support
of
the LivePerson services.
The
Company also sells certain of the LivePerson services directly via Internet
download. These services are marketed as LivePerson Pro and LivePerson Contact
Center for small and mid-sized businesses (“SMBs”), and are paid for almost
exclusively by credit card. Credit card payments accelerate cash flow and reduce
the Company’s collection risk, subject to the merchant bank’s right to hold back
cash pending settlement of the transactions. Sales of LivePerson Pro and
LivePerson Contact Center may occur with or without the assistance of an online
sales representative, rather than through face-to-face or telephone contact
that
is typically required for traditional direct sales.
7
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
The
Company records revenue based upon the monthly fee charged for the LivePerson
services, provided that no significant Company obligations remain and collection
of the resulting receivable is probable. The Company recognizes monthly service
fees as services are provided. The Company’s service agreements typically have
twelve month terms and are terminable upon 30 to 90 days’ notice without
penalty. The Company recognizes professional service fees upon completion and
customer acceptance of key milestones within each the professional services
engagement.
In
the
past, certain of the Company’s larger clients, who required more sophisticated
implementation and training, may have paid an initial non-refundable set-up
fee.
This fee was intended to recover certain costs (principally customer service,
training and other administrative costs) prior to deployment of the LivePerson
services. As of September 30, 2006, we had approximately $7 of unamortized
deferred set-up fees which are expected to be recognized ratably through
February 2007.
(D) STOCK-BASED
COMPENSATION
On
January 1, 2006, the Company adopted Statement of Financial Accounting Standards
(“SFAS”) No. 123 (revised 2004), “Share-Based Payment,” which addresses the
accounting for transactions in which an entity exchanges its equity instruments
for goods or services, with a primary focus on transactions in which an entity
obtains employee services in share-based payment transactions. SFAS
No. 123(R) is a revision to SFAS No. 123, “Accounting for Stock-Based
Compensation,” and supersedes Accounting Principles Board (“APB”) Opinion
No. 25, “Accounting for Stock Issued to Employees,” and its related
implementation guidance. SFAS No. 123(R) requires measurement of the cost
of employee services received in exchange for an award of equity instruments
based on the grant-date fair value of the award (with limited exceptions).
Incremental compensation costs arising from subsequent modifications of awards
after the grant date must be recognized.
The
Company adopted SFAS No. 123(R) using the modified prospective transition
method, which requires the application of the accounting standard as of January
1, 2006, the first day of the Company’s fiscal year. The Company’s Consolidated
Financial Statements as of and for the three and nine months ended September
30,
2006 reflect the impact of SFAS No. 123(R). In accordance with the modified
prospective transition method, the Company’s Consolidated Financial Statements
for prior periods have not been restated to reflect, and do not include, the
impact of SFAS No. 123(R).
SFAS
No.
123(R) requires companies to estimate the fair value of share-based payment
awards on the date of grant using an option-pricing model. The value of the
portion of the award that is ultimately expected to vest is recognized as
expense over the requisite service periods in the Company’s Consolidated
Statements of Income. Stock-based compensation recognized in the Company’s
Consolidated Statement of Income for the three and nine months ended September
30, 2006 includes compensation expense for share-based awards granted prior
to,
but not fully vested as of January 1, 2006 based on the grant date fair value
estimated in accordance with SFAS No. 123 as well as compensation expense for
share-based awards granted subsequent to January 1, 2006 in accordance with
SFAS
No. 123(R). The Company currently uses the Black-Scholes option pricing model
to
determine grant date fair value.
8
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
The
following table summarizes stock-based compensation expense related to employee
stock options under SFAS No. 123(R) included in Company’s Statement of Income
for the three and nine months ended September 30, 2006:
Three
Months Ended September 30, 2006
|
Nine
Months Ended September 30, 2006
|
||||||
Cost
of revenue
|
$
|
78
|
$
|
161
|
|||
Product
development expense
|
142
|
372
|
|||||
Sales
and marketing expense
|
197
|
492
|
|||||
General
and administrative expense
|
140
|
555
|
|||||
Total
stock based compensation included in operating expenses
|
$
|
557
|
$
|
1,580
|
The
per
share weighted average fair value of stock options granted during the three
months ended September 30, 2006 was $2.56. The fair value of each option grant
is estimated on the date of grant using the Black-Scholes option-pricing model
with the following weighted average assumptions:
Three
Months Ended September 30, 2006
|
||||
Dividend
yield
|
0.0
|
%
|
||
Risk-free
interest rate
|
4.8
|
%
|
||
Expected
life (in years)
|
4
|
|||
Historical
volatility
|
78.0
|
%
|
Prior
to
the adoption of SFAS No. 123(R) on January 1, 2006, the Company applied the
intrinsic value-based method of accounting prescribed by APB Opinion No. 25
and
related interpretations including Financial Accounting Standards Board (“FASB”)
Interpretation No. 44, “Accounting for Certain Transactions Involving Stock
Compensation: An Interpretation of APB Opinion No. 25” (issued in March 2000),
to account for its fixed plan stock options. Under this method, compensation
expense was recorded on the date of grant only if the current market price
of
the underlying stock exceeded the exercise price. SFAS No. 123 and SFAS No.
148,
“Accounting for Stock-Based Compensation - Transition and Disclosure” (an
amendment to SFAS No. 123), established accounting and disclosure requirements
using a fair value-based method of accounting for stock-based employee
compensation plans. As permitted by the accounting standards, the Company had
elected to continue to apply the intrinsic value-based method of accounting
described above, and had adopted the disclosure requirements of SFAS No. 123,
as
amended by SFAS No. 148. The Company amortized deferred compensation on a graded
vesting methodology in accordance with FASB Interpretation No. 28, “Accounting
for Stock Appreciation Rights and Other Variable Stock Award
Plans.”
The
Company applied APB Opinion No. 25 and related interpretations in accounting
for
its stock option grants to employees. Accordingly, except as mentioned below,
no
compensation expense had been recognized relating to these stock option grants
in the consolidated financial statements. Had compensation cost for the
Company’s stock option grants been determined based on the fair value at the
grant date for awards consistent with the method of SFAS No. 123, the Company’s
net income attributable to common stockholders for the three and nine months
ended September 30, 2005 would have decreased to the pro forma amount presented
below. The Company did not have any employee stock options outstanding prior
to
January 1, 1998.
9
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
Three
Months Ended September 30, 2005
|
Nine
Months Ended September 30, 2005
|
||||||
Net
income as reported
|
$
|
689
|
$
|
1,394
|
|||
Deduct:
Pro forma stock-based compensation cost
|
$
|
(493
|
)
|
$
|
(1,501
|
)
|
|
Pro
forma net (loss)
|
$
|
196
|
$
|
(107
|
)
|
||
Basic
net income (loss) per common share:
|
|||||||
As
reported
|
$
|
0.02
|
$
|
0.04
|
|||
Pro
forma
|
$
|
0.01
|
$
|
(0.00
|
)
|
||
Diluted
net income (loss) per common share:
|
|||||||
As
reported
|
$
|
0.02
|
$
|
0.04
|
|||
Pro
forma
|
$
|
0.00
|
$
|
(0.00
|
)
|
The
per
share weighted average fair value of stock options granted during the three
months ended September 30, 2005 was $2.19. The fair value of each option grant
is estimated on the date of grant using the Black-Scholes option-pricing model
with the following weighted average assumptions: dividend yield of zero percent,
risk-free interest rate of 4.6%, expected life of five years and a volatility
factor of 84.0%.
During
1998, the Company established the Stock Option and Restricted Stock Purchase
Plan (the “1998 Plan”). Under the 1998 Plan, the Board of Directors could issue
incentive stock options or nonqualified stock options to purchase up to
5,850,000 shares of common stock.
The
Company established a successor to the 1998 Plan, the 2000 Stock Incentive
Plan
(the “2000 Plan”). Under the 2000 Plan, the options which had been outstanding
under the 1998 Plan were incorporated into the 2000 Plan and the Company
increased the number of shares available for issuance under the plan by
approximately 4,150,000, thereby reserving for issuance 10,000,000 shares of
common stock in the aggregate. Options to acquire common stock granted
thereunder have ten-year terms. Pursuant to the provisions of the 2000 Plan,
the
number of shares of common stock available for issuance thereunder automatically
increases on the first trading day in each calendar year by an amount equal
to
three percent (3%) of the total number of shares of the Company’s common stock
outstanding on the last trading day of the immediately preceding calendar year,
but in no event shall such annual increase exceed 1,500,000 shares. As of
September 30, 2006, approximately 11,913,000 shares of common stock were
reserved for issuance under the 2000 Plan (taking into account all option
exercises through September 30, 2006).
A
summary
of the Company’s stock option activity and weighted average exercise prices is
as follows:
Options
|
Weighted
Average
Exercise Price
|
||||||
Options
outstanding at December 31, 2005
|
8,300,053
|
$
|
2.16
|
||||
Options
granted
|
1,078,500
|
$
|
5.19
|
||||
Options
exercised
|
(983,507
|
)
|
$
|
0.77
|
|||
Options
cancelled
|
(267,875
|
)
|
$
|
2.13
|
|||
Options
outstanding at September 30, 2006
|
8,127,171
|
$
|
2.71
|
||||
Options
exercisable at September 30, 2006
|
4,321,546
|
$
|
2.13
|
10
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
The
following table summarizes information about stock options outstanding and
exercisable at September 30, 2006:
Options
Outstanding
|
Options
Exercisable
|
|||||||||||||||
Exercise
Price
|
Number
Outstanding
|
Weighted
Average Remaining Contractual Life
|
Weighted
Average Exercise Price
|
Number
Outstanding
|
Weighted
Average Exercise Price
|
|||||||||||
$0.00-$1.00
|
2,228,232
|
5.33
|
$
|
0.58
|
1,774,607
|
$
|
0.54
|
|||||||||
$1.01-$2.00
|
1,081,949
|
5.83
|
$
|
1.95
|
751,949
|
$
|
1.95
|
|||||||||
$2.01-$5.00
|
3,932,365
|
8.05
|
$
|
3.29
|
1,408,365
|
$
|
2.96
|
|||||||||
$5.01-$11.00
|
884,625
|
7.16
|
$
|
6.45
|
386,625
|
$
|
6.69
|
|||||||||
8,127,171
|
4,321,546
|
A
summary
of the status of the Company’s nonvested shares as of December 31, 2005, and
changes during the nine months ended September 30, 2006 is as
follows:
Shares
|
Weighted
Average
Grant-Date Fair Value
|
||||||
Nonvested
Shares at January 1, 2006
|
3,827,250
|
$
|
1.65
|
||||
Granted
|
1,078,500
|
$
|
3.17
|
||||
Vested
|
(946,000
|
)
|
$
|
2.44
|
|||
Cancelled
|
(154,125
|
)
|
$
|
2.12
|
|||
Nonvested
Shares at September 30, 2006
|
3,805,625
|
$
|
3.38
|
As
of
September 30, 2006, there was approximately $6.0 million of total unrecognized
compensation cost related to nonvested share-based compensation arrangements.
That cost is expected to be recognized over a weighted average period of
approximately 3.25 years.
(E) BASIC
AND DILUTED NET INCOME PER SHARE
The
Company calculates earnings per share in accordance with the provisions of
SFAS
No. 128, “Earnings Per Share (“EPS”),” and the guidance of the SEC Staff
Accounting Bulletin No. 98. Under SFAS No. 128, basic EPS excludes dilution
for common stock equivalents and is computed by dividing net income or loss
attributable to common shareholders by the weighted average number of common
shares outstanding for the period. All options, warrants or other potentially
dilutive instruments issued for nominal consideration are required to be
included in the calculation of basic and diluted net income attributable to
common stockholders. Diluted EPS is calculated using the treasury stock method
and reflects the potential dilution that could occur if securities or other
contracts to issue common stock were exercised or converted into common stock
and resulted in the issuance of common stock.
Diluted
net income per common share for the three and nine months ended September 30,
2006 includes the effect of options to purchase 6,119,046 and 6,239,046 shares,
respectively of common stock with a weighted average exercise price of $1.86
and
$1.90, respectively and warrants to purchase 188,250 shares of common stock
with
a weighted average exercise price of $1.56. Diluted net income per common share
for the three and nine months ended September 30, 2006 does not include the
effect of options to purchase 2,008,125 and 1,888,125 shares, respectively
of
common stock. Diluted net income per common share for the three and nine months
ended September 30, 2005 includes the effect of options to purchase 7,604,597
and 6,225,597 shares, respectively of common stock with a weighted average
exercise price of $1.58 and $1.27, respectively and warrants to purchase 127,802
shares of common stock with a weighted average exercise price of $0.69. Diluted
net income per common share for the three and nine months ended September 30,
2005 does not include the effect of options to purchase 1,046,000 and 2,425,000
shares, respectively of common stock.
11
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
A
reconciliation of shares used in calculating basic and diluted earnings per
share follows:
Three
Months Ended
September
30,
|
Nine
Months Ended
September
30,
|
||||||||||||
2006
|
2005
|
2006
|
2005
|
||||||||||
Basic
|
40,547,309
|
37,555,696
|
39,242,174
|
37,492,285
|
|||||||||
Effect
of assumed exercised options/warrants
|
3,306,893
|
2,283,305
|
3,739,203
|
2,035,804
|
|||||||||
Diluted
|
43,854,202
|
39,839,001
|
42,981,377
|
39,528,089
|
(F) RECENTLY
ISSUED ACCOUNTING PRONOUNCEMENTS
In
December 2004, the FASB issued SFAS No. 153, “Exchanges of Nonmonetary
Assets,” which eliminates an exception in APB Opinion No. 29, “Accounting
for Nonmonetary Transactions,” for nonmonetary exchanges of similar productive
assets and replaces it with a general exception for exchanges of nonmonetary
assets that do not have commercial substance. SFAS No. 153 is effective for
the
Company for nonmonetary asset exchanges occurring on or after January 1, 2006.
The adoption of SFAS No. 153 did not have a material impact on the Company’s
financial position, cash flows or results of operations.
In
May
2005, the FASB issued SFAS No. 154, “Accounting Changes and Error Corrections.”
This new standard replaces APB Opinion No. 20, “Accounting Changes,” and SFAS
No. 3, “Reporting Accounting Changes in Interim Financial Statements,” and is
part of FASB’s stated goal to converge its standards with those issued by the
International Accounting Standards Board. Among other changes, SFAS No. 154
requires that a voluntary change in accounting principle be applied
retrospectively with all prior period financial statements presented on the
new
accounting principle, unless it is impracticable to do so. SFAS No. 154 also
provides that (1) a change in method of depreciating or amortizing a long-lived
nonfinancial asset be accounted for as a change in estimate (prospectively)
that
was effected by a change in accounting principle, and (2) correction of errors
in previously issued financial statements should be termed a “restatement.” The
new standard is effective for accounting changes and correction of errors made
in fiscal years beginning after December 15, 2005. Early adoption of this
standard is permitted for accounting changes and correction of errors made
in
fiscal years beginning after June 1, 2005.
In
November 2005, the FASB issued FASB Staff Position No. FAS 123(R)-3, “Transition
Election Related to Accounting for Tax Effects of Share-Based Payment Awards,”
which provides an alternative transition method to establish the beginning
balance of the additional paid-in capital pool (“APIC pool”) related to the tax
effects of employee stock-based compensation, and to determine the subsequent
impact on the APIC pool and consolidated statements of cash flows of the tax
effects of employee stock-based compensation awards that are outstanding upon
adoption of SFAS No. 123(R).
In
July
2006, FASB Interpretation (FIN) No. 48, Accounting for Uncertainty in Income
Taxes - An Interpretation of FASB Statement No. 109,
was
issued. FIN 48 clarifies the accounting for uncertainty in income taxes
recognized in an enterprise's financial statements in accordance with FASB
Statement No. 109, Accounting for Income Taxes. FIN 48 also prescribes a
recognition threshold and measurement attribute for the financial statement
recognition and measurement of a tax position taken or expected to be taken
in a
tax return. The new FASB standard also provides guidance on derecognition,
classification, interest and penalties, accounting in interim periods,
disclosure, and transition. The Company is still evaluating the impact that
adopting FIN No. 48 will have, if any, on its financial position, cash flows
and
results of operations.
12
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
(2) BALANCE
SHEET COMPONENTS
Property
and equipment is summarized as follows:
September
30, 2006
|
December
31, 2005
|
||||||
(Unaudited)
|
|||||||
Computer
equipment and software
|
$
|
4,551
|
$
|
1,936
|
|||
Furniture,
equipment and building improvements
|
367
|
182
|
|||||
4,918
|
2,118
|
||||||
Less
accumulated depreciation
|
3,797
|
1,543
|
|||||
Total
|
$
|
1,121
|
$
|
575
|
Accrued
expenses consist of the following:
September
30, 2006
|
December
31, 2005
|
||||||
(Unaudited)
|
|||||||
Payroll
and related costs
|
$
|
1,829
|
$
|
1,182
|
|||
Professional
services and consulting fees
|
539
|
461
|
|||||
Restructuring
charges
|
571
|
--
|
|||||
Sales
commissions
|
272
|
99
|
|||||
Interest
expense
|
149
|
--
|
|||||
Other
|
108
|
61
|
|||||
Total
|
$
|
3,468
|
$
|
1,803
|
(3) ASSET
ACQUISITIONS
Island
Data
In
December 2003, the Company acquired certain identifiable assets of Island Data
Corporation. The purchase price was based on projected revenue from the acquired
customer contracts at the time of their assignment to the Company. The Company
paid approximately $370 in cash, and issued 370,894 shares of its common stock,
in connection with the acquisition. The total acquisition costs were
approximately $2,119. Of the total purchase price, the Company has allocated
approximately $65 to non-compete agreements which was amortized over a period
of
24 months, representing the terms of the agreements. The remainder of the
purchase has been allocated to customer contracts and is being amortized over
a
period of 36 months, representing the current estimate of the term of the
acquired client relationships. The net acquisition costs of $147 and $685 are
included in “Assets - Intangibles, net” on the Company’s September 30, 2006 and
December 31, 2005 balance sheets, respectively.
FaceTime
In
July
2004, the Company acquired certain identifiable assets of FaceTime
Communications, Inc. The transaction transferred certain existing customer
contracts of FaceTime to the Company. The purchase price was based in part
on
future revenue generated from the former FaceTime client base. The total
acquisition costs were approximately $394. The total acquisition was amortized
ratably over a period of 24 months, representing the estimate of the term of
the
acquired client relationships. The net acquisition costs of $0 and $105 are
included in “Assets - Intangibles, net” on the Company’s September 30, 2006 and
December 31, 2005 balance sheets, respectively.
Base
Europe
On
June
30, 2006 the Company acquired the customer list of Base Europe, a former
reseller of its services. The final purchase price was $233. The agreement
gives
the Company the exclusive right to exploit a specific list of deal referrals
from Base Europe. The entire purchase price will amortized ratably over a period
of 24 months. The net acquisition costs of $204 and $0 are included in “Assets -
Intangibles, net” on the Company’s September 30, 2006 and December 31, 2005
balance sheets, respectively.
13
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
Proficient
Systems
On
July
18, 2006 the Company acquired Proficient Systems, Inc. (“Proficient”). This
transaction was accounted for under the purchase method of accounting and,
accordingly, the operating results of Proficient were included in the Company’s
consolidated results of operations from the date of acquisition.
The
purchase price was $8,736, which included the issuance of 1,999,414 shares
of
the Company’s stock valued at $8,282, a cash payment of $3 and acquisition costs
of approximately $451. Of the 1,999,414 shares, 1,794,608 were issued as of
September 30, 2006, and the remaining 204,806 shares are expected to be issued
before December 31, 2006. All 1,999,414 shares are included in the weighted
average shares outstanding used in basic and diluted net income per common
share
as of the acquisition date. Of the total purchase price, $413 was allocated
to
the net book values of the acquired assets and assumed liabilities. The
historical carrying amounts of such assets and liabilities approximated their
fair values. The purchase price in excess of the fair value of the net book
values of the acquired assets and assumed liabilities was allocated to goodwill
and intangible assets which are being amortized over their expected period
of
benefit. Based on the achievement of certain revenue targets as of March 31,
2007, LivePerson is contingently required to issue up to an additional 2,050,000
shares of common stock. The maximum additional share issuance will be achieved
if incremental annualized revenue from a predefined customer list exceeds
approximately $2.0 million. The value of shares issued, if any, will be
allocated to goodwill at the time of their issuance.
The
Company has initiated a restructuring plan to eliminate redundant facilities,
personnel and service providers in connection with the Proficient acquisition.
These costs were recognized as liabilities in connection with the acquisition
and have been recorded as an increase in goodwill as of the acquisition
date.
Management’s
preliminary allocation of the purchase price in connection with the Proficient
acquisition, based on a valuation performed by an unrelated third-party
appraiser, is as follows:
Cash
|
$
|
382
|
||
Accounts
receivable
|
250
|
|||
Other
currents assets
|
97
|
|||
Property
and equipment
|
563
|
|||
Other
assets
|
66
|
|||
Intangible
assets
|
3,000
|
|||
Goodwill
|
6,875
|
|||
11,233
|
||||
Liabilities
assumed
|
(697
|
)
|
||
Deferred
revenue
|
(867
|
)
|
||
Restructuring
liability
|
(933
|
)
|
||
Total
purchase price consideration
|
$
|
8,736
|
The
above
purchase price allocation is subject to revision. Potential revisions may arise
from the finalization of direct acquisition costs, accrued liabilities and
valuation of acquired net operating losses. Net deferred tax assets arising
from
the acquisition are reserved in full by a valuation allowance. None of the
goodwill recorded as part of the Proficient acquisition will be deductible
for
U.S. federal income tax purposes.
The
components of the intangible assets listed in the above table are as
follows:
Weighted
Average Useful Life (months)
|
Amount
|
||||||
Customer
contracts
|
36
|
$
|
2,400,000
|
||||
Technology
|
18
|
500,000
|
|||||
Non-compete
agreements
|
24
|
100,000
|
|||||
$
|
3,000,000
|
14
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
The
net
intangible asset of $2,762 and $0 are included in “Assets - Intangibles, net” on
the Company’s September 30, 2006 and December 31, 2005 balance sheets,
respectively.
The
following unaudited pro forma consolidated financial information gives effect
to
the acquisition of Proficient as if the acquisition occurred on January 1,
2005,
by consolidating the results of operations of Proficient with the results of
the
Company for the three and nine months ended September 30, 2006 and 2005. The
unaudited pro forma consolidated financial information is not necessarily
indicative of the consolidated results that would have occurred, nor is it
necessarily indicative of results that may occur in the future.
Three
Months Ended September 30,
|
Nine
Months Ended September 30,
|
||||||||||||
2006
|
2005
|
2006
|
2005
|
||||||||||
Revenue
|
$
|
9,158
|
$
|
6,198
|
$
|
25,159
|
$
|
17,678
|
|||||
Net
loss
|
$
|
(6
|
)
|
$
|
(693
|
)
|
$
|
(2,166
|
)
|
$
|
(2,409
|
)
|
|
Basic
and diluted net loss per common share
|
$
|
(0.00
|
)
|
$
|
(0.02
|
)
|
$
|
(0.06
|
)
|
$
|
(0.06
|
)
|
|
Weighted
average shares outstanding - basic and diluted
|
42,546,723
|
39,555,110
|
41,241,588
|
39,491,699
|
(4) INCOME
TAXES
Income
taxes are accounted for under the asset and liability method. Under this method,
deferred tax assets and liabilities are recognized for the future tax
consequences attributable to differences between the financial statement
carrying amounts of existing assets and liabilities and their respective tax
bases and operating loss and tax credit carryforwards. Deferred tax assets
and
liabilities are measured using enacted tax rates expected to apply to taxable
income in the years in which those temporary differences are expected to be
recovered or settled. In assessing the realizability of deferred tax assets,
management considers whether it is more likely than not that some portion or
all
of the deferred tax assets will be realized. The ultimate realization of
deferred tax assets is dependent upon the generation of future taxable income
during the periods in which those temporary differences are expected to become
deductible. Management considers the scheduled reversal of deferred tax
liabilities, projected future taxable income and tax planning strategies in
making this assessment.
Under
Section 382 of the Internal Revenue Code of 1986, as amended, the Company’s use
of its federal net operating loss (“NOL”) carryforwards may be limited if the
Company has experienced an ownership change, as defined in Section 382. The
Company completed its previously disclosed Section 382 analysis during 2004
and
determined that an ownership change had occurred as of December 7, 2001. As
a
result, there is a material limitation on the Company’s use of its federal NOL
carryforwards. As of December 31, 2005 and 2004, the Company had approximately
$7,955 and $9,341, respectively, of federal NOL carryforwards available to
offset future taxable income after considering the Section 382 limitation.
Because certain deductions may be taken during the five year recognition period
following the date of the ownership change, additional limitations may apply.
These carryforwards expire in various years through 2023.
In
order
to fully realize the deferred tax assets, the Company will need to generate
future taxable income of approximately $21,000, exclusive of the NOLs acquired
in the Proficient acquisition, prior to the expiration of the NOL carryforwards
in 2023. If the entire deferred tax asset at December 31, 2005 is realized,
approximately $2,687 will be allocated to Additional paid-in capital with the
remainder reducing income tax expense. At December 31, 2005, based upon the
level of historical taxable losses and after considering projections for future
taxable income over the periods in which the deferred tax assets are expected
to
be deductible, management believed it was more likely than not that the Company
would not realize the benefits of these deductible differences. Accordingly,
the
Company recorded a full valuation allowance against its deferred tax assets.
At
March 31, 2006, June 30, 2006 and September 30, 2006, management determined
that
is more likely than not that the Company would realize a portion of the benefits
of these deductible differences. Accordingly, the Company reduced its valuation
allowance resulting in a net effective tax rate of zero for the nine months
ended September 30, 2006. As a result, the Company recorded a deferred tax
asset
in the amount of $1,100 as of September 30, 2006, with an offsetting increase
to
Additional paid-in capital as there are no current taxes payable. Management
will continue to assess the remaining valuation allowance. To the extent it
is
determined that the valuation allowance is no longer required with respect
to
certain deferred tax assets, the tax benefit, if any, of such deferred tax
assets will be recognized in the future.
15
LIVEPERSON,
INC.
NOTES
TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(IN
THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
(5) COMMITMENTS
AND CONTINGENCIES
The
Company leases facilities and certain equipment under agreements accounted
for
as operating leases. These leases generally require the Company to pay all
executory costs such as maintenance and insurance. Rental expense for operating
leases for the three and nine months ended September 30, 2006 was approximately
$306 and $665, respectively. Rental expense for operating leases for the three
and nine months ended September 30, 2005 was approximately $173 and $483,
respectively.
(6) LEGAL
MATTERS
In
May
2006, a former employee filed a complaint in the Supreme Court of New York
State
against the Company and two of its executive officers containing claims related
to improper termination of employment. The claim seeks damages
of approximately $50,000.
The
Company believes the claims are without merit, and intends to vigorously defend
against such claims. However, the Company cannot assure you that our defenses
will be successful and, if they are not, that our ultimate liability in
connection with these claims will not have a material adverse effect on our
results of operations, financial condition or cash flows. We have not accrued
for this contingency as of September 30, 2006, because the amount of loss,
if
any, cannot be reasonably estimated at this time. The
Company carries appropriate levels of insurance for employment related claims
but cannot guarantee that any damages arising from this claim will be covered
by
this policy.
From
time
to time, the Company may be subject to various claims and legal actions arising
in the ordinary course of business.
16
ITEM
2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS
CRITICAL
ACCOUNTING POLICIES AND ESTIMATES
GENERAL
Our
discussion and analysis of our financial condition and results of operations
are
based upon our unaudited condensed consolidated financial statements, which
are
prepared in conformity with accounting principles generally accepted in the
United States of America. As such, we are required to make certain estimates,
judgments and assumptions that management believes are reasonable based upon
the
information available. We base these estimates on our historical experience,
future expectations and various other assumptions that we believe to be
reasonable under the circumstances, the results of which form the basis for
our
judgments that may not be readily apparent from other sources. These estimates
and assumptions affect the reported amounts of assets and liabilities and the
disclosure of contingent assets and liabilities at the dates of the consolidated
financial statements and the reported amounts of revenue and expenses during
the
reporting periods. These estimates and assumptions relate to estimates of
collectibility of accounts receivable, the expected term of a client
relationship, accruals and other factors. We evaluate these estimates on an
ongoing basis. Actual results could differ from those estimates under different
assumptions or conditions, and any differences could be material.
The
significant accounting policies which we believe are the most critical to aid
in
fully understanding and evaluating the reported consolidated financial results
include the following:
REVENUE
RECOGNITION
LivePerson
is a provider of online conversion solutions. Our hosted software enables
companies to identify and proactively engage online visitors—increasing sales,
satisfaction and loyalty while reducing service costs.
LivePerson’s
fully-integrated multi-channel communications platform, Timpani, facilitates
real-time sales, marketing and customer service. Our technology supports and
manages key online interactions—via chat, email, voice and
self-service/knowledgebase—in a cost-effective and secure environment. Blending
leading technology, a deep understanding of consumer behavior and industry
best
practices to create more relevant, compelling and personalized online
experiences, LivePerson maximizes the business impact of the online
channel.
We
charge
a monthly fee, which varies by service and client usage. The majority of our
larger clients also pay us a professional services fee related to
implementation. We may also charge professional service fees related to
additional training, business consulting and analysis in support of the
LivePerson services. The proportion of our new clients that are large
corporations is increasing. These companies typically have more significant
implementation requirements and more stringent data security standards. As
a
result, our professional services revenue has begun to increase. Such clients
also have more sophisticated data analysis and performance reporting
requirements, and are more likely to engage our professional services
organization to provide such analysis and reporting on a recurring basis. As
a
result, it is likely that a greater proportion of our future revenue will be
generated from such ongoing professional services work.
We
also
sell certain of the LivePerson services directly via Internet download. These
services are marketed as LivePerson Pro and LivePerson Contact Center for small
and mid-sized businesses (“SMBs”), and are paid for almost exclusively by credit
card. Credit card payments accelerate cash flow and reduce our collection risk,
subject to the merchant bank’s right to hold back cash pending settlement of the
transactions. Sales of LivePerson Pro and LivePerson Contact Center may occur
with or without the assistance of an online sales representative, rather than
through face-to-face or telephone contact that is typically required for
traditional direct sales.
We
record
revenue based upon the monthly fee charged for the LivePerson services, provided
that no significant Company obligations remain and collection of the resulting
receivable is probable. We recognize monthly service fees as services are
provided. Our service agreements typically have twelve month terms and are
terminable upon 30 to 90 days’ notice without penalty. We recognize professional
service fees upon completion and customer acceptance of key milestones within
each professional services engagement.
17
In
the
past, certain of our larger clients, who required more sophisticated
implementation and training, may have paid an initial non-refundable set-up
fee.
This fee was intended to recover certain costs (principally customer service,
training and other administrative costs) prior to deployment of the LivePerson
services. As of September 30, 2006, we had approximately $7,000 of unamortized
deferred set-up fees which are expected to be recognized ratably through
February 2007.
STOCK-BASED
COMPENSATION
On
January 1, 2006, we adopted Statement of Financial Accounting Standards (“SFAS”)
No. 123 (revised 2004), “Share-Based Payment,” which addresses the accounting
for transactions in which an entity exchanges its equity instruments for goods
or services, with a primary focus on transactions in which an entity obtains
employee services in share-based payment transactions. SFAS No. 123(R) is a
revision to SFAS No. 123, “Accounting for Stock-Based Compensation,” and
supersedes Accounting Principles Board (“APB”) Opinion No. 25, “Accounting for
Stock Issued to Employees,” and its related implementation guidance. SFAS No.
123(R) requires measurement of the cost of employee services received in
exchange for an award of equity instruments based on the grant-date fair value
of the award (with limited exceptions). Incremental compensation costs arising
from subsequent modifications of awards after the grant date must be
recognized.
We
adopted SFAS No. 123(R) using the modified prospective transition method, which
requires the application of the accounting standard as of January 1, 2006,
the
first day of our fiscal year. Our Consolidated Financial Statements as of and
for the three and nine months ended September 30, 2006 reflect the impact of
SFAS No. 123(R). In accordance with the modified prospective transition method,
our Consolidated Financial Statements for prior periods have not been restated
to reflect, and do not include, the impact of SFAS No. 123(R).
SFAS
No.
123(R) requires companies to estimate the fair value of share-based payment
awards on the date of grant using an option-pricing model. The value of the
portion of the award that is ultimately expected to vest is recognized as
expense over the requisite service periods in our Consolidated Statements of
Income. Stock-based compensation recognized in our Consolidated Statement of
Income for the three and nine months ended September 30, 2006 includes
compensation expense for share-based awards granted prior to, but not fully
vested as of January 1, 2006 based on the grant date fair value estimated in
accordance with SFAS No. 123 as well as compensation expense for share-based
awards granted subsequent to January 1, 2006 in accordance with SFAS No. 123(R).
We currently use the Black-Scholes option pricing model to determine grant
date
fair value.
As
of
September 30, 2006, there was approximately $6.0 million of total unrecognized
compensation cost related to nonvested share-based compensation arrangements.
That cost is expected to be recognized over a weighted average period of
approximately 3.25 years.
ACCOUNTS
RECEIVABLE
Our
customers are primarily concentrated in the United States. We perform ongoing
credit evaluations of our customers’ financial condition (except for customers
who purchase the LivePerson services by credit card via Internet download)
and
have established an allowance for doubtful accounts based upon factors
surrounding the credit risk of customers, historical trends and other
information that we believe to be reasonable, although they may change in the
future. If there is a deterioration of a customer’s credit worthiness or actual
write-offs are higher than our historical experience, our estimates of
recoverability for these receivables could be adversely affected. Our
concentration of credit risk is limited due to the large number of customers.
No
single customer accounted for or exceeded 10% of our total revenue in the three
and nine months ended September 30, 2006 and 2005. One customer accounted for
approximately 16% of accounts receivable at September 30, 2006. This receivable
was subsequently collected and no other customer exceeded 10% of accounts
receivable at September 30, 2006. No single customer accounted for or exceeded
10% of accounts receivable at December 31, 2005. Accounts receivable
increased by approximately 93%, net of the Proficient acquisition compared
to
March 31, 2006, due primarily to
an
increase in the proportion of receivables due from larger corporate clients
that
typically have longer payment practices. This increase resulted in an increase
in our allowance for doubtful accounts of $30,000 in the three months ended
September 30, 2006.
18
GOODWILL
In
accordance with SFAS No. 142, “Goodwill and Other Intangible Assets,” goodwill
and indefinite-lived intangible assets are not amortized, but reviewed for
impairment upon the occurrence of events or changes in circumstances that
would
reduce the fair value below its carrying amount. Goodwill is required to
be
tested for impairment at least annually. Determining the fair value of a
reporting unit under the first step of the goodwill impairment test and
determining the fair value of individual assets and liabilities of a reporting
unit (including unrecognized intangible assets) under the second step of
the
goodwill impairment test is judgmental in nature and often involves the use
of
significant estimates and assumptions. Similarly, estimates and assumptions
are
used in determining the fair value of other intangible assets. These estimates
and assumptions could have a significant impact on whether or not an impairment
charge is recognized and also the magnitude of any such charge.
To
assist
in the process of determining goodwill impairment, we will obtain appraisals
from an independent valuation firm. In addition to the use of an independent
valuation firm, we will perform internal valuation analyses and consider
other
market information that is publicly available. Estimates of fair value are
primarily determined using discounted cash flows and market comparisons.
These
approaches use significant estimates and assumptions including projected
future
cash flows (including timing), discount rates reflecting the risk inherent
in
future cash flows, perpetual growth rates, determination of appropriate market
comparables and the determination of whether a premium or discount should
be
applied to comparables.
IMPAIRMENT
OF LONG-LIVED ASSETS
In
accordance with SFAS No. 144, “Accounting for the Impairment or Disposal of
Long-lived Assets,” long-lived assets, such as property, plant and equipment and
purchased intangibles subject to amortization are reviewed for impairment
whenever events or changes in circumstances indicate that the carrying value
of
an asset may not be recoverable. Recoverability of assets to be held and used
is
measured by a comparison of the carrying value of an asset to estimated
undiscounted future cash flows expected to be generated by the asset. If the
carrying value of an asset exceeds its estimated future cash flows, an
impairment charge is recognized in the amount by which the carrying value of
the
asset exceeds the fair value of the asset. Assets to be disposed of would be
separately presented in the balance sheet and reported at the lower of the
carrying value or the fair value less costs to sell, and are no longer
depreciated. The assets and liabilities of a disposed group classified as held
for sale would be presented separately in the appropriate asset and liability
sections of the balance sheet.
RECENTLY
ISSUED ACCOUNTING PRONOUNCEMENTS
In
December 2004, the FASB issued SFAS No. 153, “Exchanges of Nonmonetary
Assets,” which eliminates an exception in APB Opinion No. 29, “Accounting
for Nonmonetary Transactions,” for nonmonetary exchanges of similar productive
assets and replaces it with a general exception for exchanges of nonmonetary
assets that do not have commercial substance. SFAS No. 153 is effective for
us for nonmonetary asset exchanges occurring on or after January 1, 2006.
The adoption of SFAS No. 153 did not have a material impact on our financial
position, cash flows or results of operations.
In
May
2005, the FASB issued SFAS No. 154, “Accounting Changes and Error Corrections.”
This new standard replaces APB Opinion No. 20, “Accounting Changes,” and SFAS
No. 3, “Reporting Accounting Changes in Interim Financial Statements,” and is
part of FASB’s stated goal to converge its standards with those issued by the
International Accounting Standards Board. Among other changes, SFAS No. 154
requires that a voluntary change in accounting principle be applied
retrospectively with all prior period financial statements presented on the
new
accounting principle, unless it is impracticable to do so. SFAS No. 154 also
provides that (1) a change in method of depreciating or amortizing a long-lived
nonfinancial asset be accounted for as a change in estimate (prospectively)
that
was effected by a change in accounting principle, and (2) correction of errors
in previously issued financial statements should be termed a “restatement.” The
new standard is effective for accounting changes and correction of errors made
in fiscal years beginning after December 15, 2005. Early adoption of this
standard is permitted for accounting changes and correction of errors made
in
fiscal years beginning after June 1, 2005.
19
In
November 2005, the FASB issued FASB Staff Position No. FAS 123(R)-3, “Transition
Election Related to Accounting for Tax Effects of Share-Based Payment Awards,”
which provides an alternative transition method to establish the beginning
balance of the additional paid-in capital pool (“APIC pool”) related to the tax
effects of employee stock-based compensation, and to determine the subsequent
impact on the APIC pool and consolidated statements of cash flows of the tax
effects of employee stock-based compensation awards that are outstanding upon
adoption of SFAS No. 123(R).
In
July
2006, FASB Interpretation (FIN) No. 48, Accounting for Uncertainty in Income
Taxes - An Interpretation of FASB Statement No. 109,
was
issued. FIN 48 clarifies the accounting for uncertainty in income taxes
recognized in an enterprise's financial statements in accordance with FASB
Statement No. 109, Accounting for Income Taxes. FIN 48 also prescribes a
recognition threshold and measurement attribute for the financial statement
recognition and measurement of a tax position taken or expected to be taken
in a
tax return. The new FASB standard also provides guidance on derecognition,
classification, interest and penalties, accounting in interim periods,
disclosure, and transition. We are still evaluating the impact that adopting
FIN
No. 48 will have, if any, on our financial position, cash flows and results
of
operations.
OVERVIEW
LivePerson
is a provider of online conversion solutions. Our hosted software enables
companies to identify and proactively engage online visitors—increasing sales,
satisfaction and loyalty while reducing service costs.
LivePerson’s
fully-integrated multi-channel communications platform, Timpani, facilitates
real-time sales, marketing and customer service. Our technology supports and
manages key online interactions—via chat, email, voice and
self-service/knowledgebase—in a cost-effective and secure environment. Blending
leading technology, a deep understanding of consumer behavior and industry
best
practices to create more relevant, compelling and personalized online
experiences, LivePerson maximizes the business impact of the online
channel.
We
were
incorporated in the State of Delaware in November 1995 and the LivePerson
service was introduced initially in November 1998.
In
July
2002, we acquired all of the existing customer contracts of NewChannel, Inc.
and
associated rights. The purchase price was based, in part, on projected revenue
from each of the former NewChannel clients at the time of their successful
conversion to the LivePerson software platform. The total acquisition costs
were
approximately $1.4 million. The total acquisition cost has been allocated to
customer contracts and was amortized ratably over a period of 18 months,
representing the then expected term of the client relationships. As of
December 31, 2003, the total purchase had been completely
amortized.
In
December 2003, we acquired certain identifiable assets of Island Data
Corporation. The purchase price was based on projected revenue from the acquired
customer contracts at the time of their assignment to us. We paid approximately
$370,000 in cash, and issued 370,894 shares of our common stock, in connection
with the acquisition. The total acquisition costs were approximately $2.1
million. Of the total purchase price, we have allocated approximately $65,000
to
non-compete agreements which was amortized over a period of 24 months,
representing the terms of the agreements. The remainder of the purchase price
has been allocated to customer contracts and is being amortized over a period
of
36 months, representing our current estimate of the term of the acquired client
relationships. The net acquisition costs of $147,000 and $685,000 are included
in “Assets - Intangibles, net” on our September 30, 2006 and December 31,
2005 balance sheets, respectively.
In
January 2004, we filed a registration statement with the Securities and Exchange
Commission to register the resale of up to 500,000 shares of our common stock
by
Island Data. Our registration of the resale of the shares was required by our
agreement with Island Data. The shares registered for resale on the registration
statement, but not actually issued to Island Data pursuant to the agreement,
were deregistered. We did not receive any proceeds from the sale of the shares
of common stock covered by the Island Data registration statement.
In
January 2004, we filed a shelf registration statement with the Securities and
Exchange Commission relating to 4,000,000 shares of our common stock that we
may
issue from time to time. We have no immediate plans to offer or sell any shares
under this shelf registration. We presently intend to use the net proceeds
from
any sale of the registered shares for general corporate purposes and working
capital. We would announce the terms of any issuance in a filing with the
Securities and Exchange Commission at the time we offer or sell the
shares.
20
In
July
2004, we acquired certain identifiable assets of FaceTime Communications, Inc.
The transaction transferred certain existing customer contracts of FaceTime
to
us. The purchase price was based in part on future revenue generated by us
from
the former FaceTime client base. The total acquisition costs were approximately
$394,000. The total acquisition cost was amortized ratably over a period of
24
months, representing our estimate of the term of the acquired client
relationships. The net acquisition costs of $0 and $105,000 are included in
“Assets - Intangibles, net” on our September 30, 2006 and December 31, 2005
balance sheets, respectively.
On
June
30, 2006, we acquired the customer list of Base Europe, a former reseller
of our
services. The final purchase price was $233,000. The agreement gives us the
exclusive right to exploit a specific list of deal referrals from Base Europe.
The entire purchase price will amortized ratably over a period of 24 months.
The
net acquisition costs of $204,000 and $0 are included in “Assets - Intangibles,
net” on our September 30, 2006 and December 31, 2005 balance sheets,
respectively.
On
July
18, 2006, we acquired Proficient Systems, Inc., (“Proficient”) a provider of
hosted proactive chat solutions that help companies generate revenue on their
web sites. Under the terms of the agreement, we acquired all of the outstanding
capital stock of Proficient in exchange for 2 million shares of LivePerson
common stock paid at closing, and up to an additional 2.05 million shares based
on the achievement of certain revenue targets as of March 31, 2007.
REVENUE
Our
clients pay us a monthly fee, which varies by service and client usage. The
majority of our larger clients also pay a professional services fee related
to
implementation. The proportion of our new clients that are large corporations
is
increasing. These companies typically have more significant implementation
requirements and more stringent data security standards. As a result, our
professional services revenue has begun to increase. Such clients also have
more
sophisticated data analysis and performance reporting requirements, and are
more
likely to engage our professional services organization to provide such analysis
and reporting on a recurring basis. As a result, it is likely that a greater
proportion of our future revenue will be generated from such ongoing
professional services work.
Revenue
attributable to our monthly service fee accounted for 97% and 95% of total
LivePerson services revenue for the three and nine months ended September 30,
2006, respectively 95% and 95% of revenue attributable to our monthly service
fee in the three and nine months ended September 30, 2005, respectively. Our
service agreements typically have twelve month terms and are terminable upon
30
to 90 days’ notice without penalty. We recognize monthly service fees and
professional service fees as services are provided. Professional service fees
consist of additional training and business consulting and analysis provided
to
customers, both at the initial launch and over the term of the contract. Given
the time required to schedule training for our clients’ operators and our
clients’ resource constraints, we have historically experienced a lag between
signing a client contract and recognizing revenue from that client. This lag
has
recently ranged from 30 to 90 days.
We
also
sell certain of the LivePerson services directly via Internet download. These
services are marketed as LivePerson Pro and LivePerson Contact Center for SMBs,
and are paid for almost exclusively by credit card. Credit card payments
accelerate cash flow and reduce our collection risk, subject to the merchant
bank’s right to hold back cash pending settlement of the transactions. Sales of
LivePerson Pro and LivePerson Contact Center may occur with or without the
assistance of an online sales representative, rather than through face-to-face
or telephone contact which is typically required for traditional direct sales.
We recognize monthly service fees from the sale of LivePerson Pro and LivePerson
Contact Center during the month in which services are provided. There is no
lag
for sales generated via Internet download, because our services are immediately
available and fully functional upon download.
We
also
have entered into contractual arrangements that complement our direct sales
force and online sales efforts. These are primarily with Web hosting and call
center service companies, pursuant to which LivePerson is paid a commission
based on revenue generated by these service companies from our referrals. To
date, revenue from such commissions has not been material.
OPERATING
EXPENSES
Our
cost
of revenue has principally been associated with the LivePerson services and
has
consisted of:
21
· |
compensation
costs relating to employees who provide customer support and
implementation services to our
clients;
|
· |
compensation
costs relating to our network support
staff;
|
· |
allocated
occupancy costs and related overhead;
and
|
· |
the
cost of supporting our infrastructure, including expenses related
to
server leases, infrastructure support costs and Internet connectivity,
as
well as depreciation of certain hardware and
software.
|
Our
product development expenses consist primarily of compensation and related
expenses for product development personnel, allocated occupancy costs and
related overhead, outsourced labor and expenses for testing new versions of
our
software. Product development expenses are charged to operations as
incurred.
Our
sales
and marketing expenses consist of compensation and related expenses for sales
personnel and marketing personnel, allocated occupancy costs and related
overhead, advertising, sales commissions, marketing programs, public relations,
promotional materials, travel expenses and trade show exhibit
expenses.
Our
general and administrative expenses consist primarily of compensation and
related expenses for executive, accounting and human resources personnel,
allocated occupancy costs and related overhead, professional fees, provision
for
doubtful accounts and other general corporate expenses.
RESULTS
OF OPERATIONS
Due
to
our acquisition of Proficient in July 2006, our acquisition of certain
identifiable assets of FaceTime in July 2004, our acquisition of certain
identifiable assets of Island Data in December 2003, our acquisition of the
NewChannel customer contracts and associated rights in July 2002 and our limited
operating history, we believe that comparisons of our operating results for
the
three and nine months ended September 30, 2006 and 2005 with those of prior
periods, are not meaningful and that our historical operating results should
not
be relied upon as indicative of future performance.
COMPARISON
OF THREE AND NINE MONTHS ENDED SEPTEMBER 30, 2006 AND
2005
Revenue.
Total
revenue increased by 55% and 45% to $8.9 million and $23.2 million in the three
and nine months ended September 30, 2006, respectively, from $5.7 million and
$16.0 million in the comparable periods in 2005. This increase is primarily
attributable to revenue from new clients, including Proficient clients, of
approximately $2.3 million and $5.0 million, respectively, and, to a lesser
extent, to increased revenue from existing clients in the amount of
approximately $0.9 and $2.3 million, respectively.
Cost
of Revenue.
Cost of
revenue consists of compensation costs relating to employees who provide
customer service to our clients, compensation costs relating to our network
support staff, the cost of supporting our infrastructure, including expenses
related to server leases and Internet connectivity, as well as depreciation
of
certain hardware and software, and allocated occupancy costs and related
overhead. Cost of revenue increased by 92% and 75% to $2.1 million and $5.2
million in the three and nine months ended September 30, 2006, respectively,
from $1.1 million and $3.0 in the comparable periods in 2005. This increase
is
primarily attributable to costs related to additional account management and
network operations personnel to support increased client activity from existing
clients, the addition of new clients and the Proficient acquisition in the
amount of approximately $544,000 and $1.2 million, respectively, and to
increased spending for primary and backup server facilities of approximately
$153,000 and $437,000, respectively. The increase is also attributable to
stock-based compensation associated with the adoption of SFAS No. 123(R) in
the
amount of $78,000 and $161,000, respectively. As a result, our gross margin
in
the three and nine months ended September 30, 2006 decreased to 76% and 77%,
respectively, as compared to 81% and 81% in the three and nine months ended
September 30, 2005, respectively. Though our cost of revenue increased
materially in the three months ended September 30, 2006, a significant portion
of this impact was driven by the Proficient acquisition. This impact on gross
margin is expected to decrease as we continue to integrate Proficient. The
proportion of our new clients that are large corporations is increasing. These
companies typically have more significant implementation requirements and more
stringent data security standards. As a result, we have invested additional
resources to support this change in the customer base and in anticipation of
a
continuation of this trend, which has increased our cost of revenue and
decreased our gross margin.
22
Product
Development.
Our
product development expenses consist primarily of compensation and related
expenses for product development personnel as well as allocated occupancy costs
and related overhead. Product development costs increased by 108% and 62% to
$1.4 million and $3.3 million in the three and nine months ended September
30,
2006, respectively, from $663,000 and $2.0 million in the comparable periods
in
2005. This increase is primarily attributable to costs related to additional
product development personnel to support the continuing development of our
product line as we broaden the range of services we offer to include a fully
integrated, multi-channel software platform and to the Proficient acquisition
in
the amount of approximately $468,000 and $695,000, respectively. The increase
is
also attributable to stock-based compensation associated with the adoption
of
SFAS No. 123(R) in the amount of $142,000 and $372,000, respectively. Though
our
product development costs increased materially in the three months ended
September 30, 2006, a significant portion of this impact was driven by the
Proficient acquisition. This impact is expected to decrease as we continue
to
integrate Proficient.
Sales
and Marketing.
Our
sales and marketing expenses consist of compensation and related expenses for
sales and marketing personnel, as well as advertising, public relations and
trade show exhibit expenses. Sales and marketing expenses increased by 81%
and
76% to $3.1 million and $8.6 million in the three and nine months ended
September 30, 2006, respectively, from $1.7 million and $4.9 million in the
comparable periods in 2005. This increase is primarily attributable to an
increase in costs related to additional sales and marketing personnel of
approximately $993,000 and $2.5 million related to our continued efforts to
enhance our brand recognition and increase sales lead activity as well as the
Proficient acquisition. The increase is also attributable to stock-based
compensation associated with the adoption of SFAS No. 123(R) in the amount
of
$197,000 and $492,000, respectively. Though our sales and marketing costs
increased materially in the three months ended September 30, 2006, a significant
portion of this impact was driven by the Proficient acquisition. This impact
is
expected to decrease as we continue to integrate Proficient.
General
and Administrative.
Our
general and administrative expenses consist primarily of compensation and
related expenses for executive, accounting, human resources and administrative
personnel. General and administrative expenses increased by 69% and 38% to
$1.8
million and $4.7 million in the three and nine months ended September 30, 2006,
respectively, from $1.0 million and $3.4 million in the comparable periods
in
2005. This increase is primarily attributable to increases in compensation
expense in the amount of $187,000 and $270,000, respectively, and to stock-based
compensation associated with the adoption of SFAS No. 123(R) in the amount
of
$140,000 and $555,000, respectively. The increase in the three months ended
September 30, 2006 is also related to increases in legal, accounting, insurance
and occupancy and related expenses in the amount of $264,000. In the nine months
ended September 30, 2006 an increase in legal, insurance, recruitment and
occupancy and related expenses of approximately $410,000 was partially offset
by
a decrease in accounting expenses related to the audit of our internal control
over financial reporting as required by the Sarbanes-Oxley Act in the amount
of
approximately $221,000. Though our general and administrative costs increased
materially in the three months ended September 30, 2006, a significant portion
of this impact was driven by the Proficient acquisition. This impact is expected
to decrease as we continue to integrate Proficient.
Amortization
of Intangibles.
Amortization expense was $447,000 and $911,000 in the three and nine months
ended September 30, 2006 and relates to acquisition costs recorded as a result
of our acquisition of certain identifiable assets of Island Data, FaceTime
and
Proficient in December 2003, July 2004 and July 2006, respectively. The
acquisition costs of FaceTime had been fully amortized as of June 30, 2006,
and
therefore, there is no amortization expense included in the three months ended
September 30, 2006. Amortization expense was $232,000 and $699,000 in the
comparable periods in 2005, respectively, and relates to acquisition costs
recorded as a result of our acquisition of certain identifiable assets of Island
Data and FaceTime in December 2003 and July 2004, respectively.
23
Other
Income.
Interest
income was $200,000 and $514,000 in the three and nine months ended September
30, 2006 compared to $81,000 and $184,000 in the comparable periods in 2005,
respectively, and consists of interest earned on cash and cash equivalents
generated by the receipt of proceeds from our initial public offering in 2000
and preferred stock issuances in 2000 and 1999 and, to a lesser extent, cash
provided by operating activities. This increase is primarily attributable to
increases in short-term interest rates and larger balances in interest bearing
accounts as a result of generating positive cash flows from
operations.
Provision
for Income Taxes.
Income
tax expense was $0 and $0 in the three and nine months ended September 30,
2006
compared to $358,000 and $738,000 in the comparable periods in 2005,
respectively. In the nine months ended September 30, 2006, we reduced our
valuation allowance against deferred tax assets resulting in an effective tax
rate of zero. At September 30, 2005, we had recorded a full valuation allowance
against deferred tax assets. The income tax expense for the three and nine
months ended September 30, 2005 was attributable to the fact that our federal
net operating loss carryforward available for 2005 is related to the exercise
of
employee stock options. Accordingly, the resulting tax benefit was recorded
as
an increase in Additional paid-in capital and not as a reduction in income
tax
expense.
Net
Income.
We had
net income of $257,000 and $957,000 in the three and nine months ended September
30, 2006 compared to $689,000 and $1.4 million for the comparable periods in
2005. Though net income was lower in the comparable periods, revenue was up
$3.2
million and $7.2 million and operating expenses were up $4.1 million and $8.7
million, including stock-based compensation expense of $557,000 and $1.6 million
related to the adoption of SFAS No. 123(R) in the three and nine months ended
September 30, 2006, respectively. This decrease in income from operations was
partially offset by an increase in interest income and a decrease in income
tax
expense.
LIQUIDITY
AND CAPITAL RESOURCES
As
of
September 30, 2006, we had approximately $19.8 million in cash and cash
equivalents, an increase of $2.7 million from December 31, 2005. This increase
is primarily attributable to net cash provided by operating activities and,
to a
lesser extent, to proceeds from the issuance of common stock in connection
with
the exercise of stock options by employees offset in part by net cash used
in
investing activities. We regularly invest excess funds in short-term money
market funds.
Net
cash
provided by operating activities was $2.2 million for the nine months ended
September 30, 2006 and consisted primarily of net income and non-cash expenses
related to the adoption of SFAS No. 123(R) and to the amortization of
intangibles and an increase in deferred revenue, partially offset by increases
in accounts receivable, prepaid expenses and accrued expenses. Net
cash
provided by operating activities was $2.9 million for the nine months ended
September 30, 2005 and consisted primarily of net income and non-cash expenses
related to the amortization of intangibles and an increase in deferred income
taxes, partially offset by decreases in accrued expenses and accounts
payable.
Net
cash
used in investing activities was $285,000 for the nine months ended September
30, 2006 and was due primarily to the purchase of fixed assets, and to a lesser
extent, to the acquisition of certain intangible assets offset by cash acquired
in the Proficient acquisition. Net
cash
used in investing activities was $240,000 in the nine months ended September
30,
2005 and was due primarily to the purchase of fixed assets.
Net
cash
provided by financing activities was $745,000 and $113,000 for the nine months
ended September 30, 2006 and 2005, respectively, and consisted of proceeds
from
the issuance of common stock in connection with the exercise of stock options
by
employees.
We
have
incurred significant costs to develop our technology and services, to hire
employees in our customer service, sales, marketing and administration
departments, and for the amortization of intangible assets, as well as non-cash
compensation costs. Historically, we incurred significant quarterly net losses
from inception through June 30, 2003, significant negative cash flows from
operations in our quarterly periods from inception through December 31, 2002
and
negative cash flows from operations of $124,000 in the three month period ended
March 31, 2004. As of September 30, 2006, we had an accumulated deficit of
approximately $100.4 million. These losses have been funded primarily through
the issuance of common stock in our initial public offering and, prior to the
initial public offering, the issuance of convertible preferred
stock.
24
We
anticipate that our current cash and cash equivalents will be sufficient to
satisfy our working capital and capital requirements for at least the next
12
months. However, we cannot assure you that we will not require additional funds
prior to such time, and we would then seek to sell additional equity or debt
securities through public financings, or seek alternative sources of financing.
We cannot assure you that additional funding will be available on favorable
terms, when needed, if at all. If we are unable to obtain any necessary
additional financing, we may be required to further reduce the scope of our
planned sales and marketing and product development efforts, which could
materially adversely affect our business, financial condition and operating
results. In addition, we may require additional funds in order to fund more
rapid expansion, to develop new or enhanced services or products or to invest
in
complementary businesses, technologies, services or products.
CONTRACTUAL
OBLIGATIONS AND COMMITMENTS
We
do not
have any special purposes entities, and other than operating leases, which
are
described below, we do not engage in off-balance sheet financing
arrangements.
We
lease
facilities in New York, Atlanta, Israel and the United Kingdom, and certain
equipment under agreements accounted for as operating leases. These leases
generally require us to pay all executory costs such as maintenance and
insurance. Rental expense for operating leases for the three and nine months
ended September 30, 2006 was approximately $306,000 and $666,000, respectively
and approximately $173,000 and $483,000 for the three and nine months ended
September 30, 2005, respectively.
As
of
September 30, 2006, our principal commitments were approximately $4.6 million
under various operating leases, of which approximately $432,000 is due in 2006.
We do not currently expect that our principal commitments for the year ending
December 31, 2006 will exceed $500,000 in the aggregate. Our capital
expenditures are not currently expected to exceed $500,000 in 2006. Our
contractual obligations at September 30, 2006 are summarized as
follows:
Payments
due by period
|
||||||||||||||||
(in
thousands)
|
||||||||||||||||
Contractual
Obligations
|
Total
|
Less
than 1 year
|
1-3
years
|
3-5
years
|
More
than 5 years
|
|||||||||||
Operating
leases
|
$
|
4,644
|
$
|
432
|
$
|
3,317
|
$
|
895
|
$
|
—
|
||||||
Total
|
$
|
4,644
|
$
|
432
|
$
|
3,317
|
$
|
895
|
$
|
—
|
In
May
2006, our wholly-owned subsidiary, HumanClick Ltd., entered into a new lease
and
relocated its offices. The new lease is for approximately 20,000 square feet
and
is effective for the period October 1, 2006 through September 30,
2009.
ITEM
3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET
RISK
Currency
Rate Fluctuations
Through
September 30, 2006, our results of operations, financial condition and cash
flows have not been materially affected by changes in the relative values of
non-U.S. currencies to the U.S. dollar. The functional currency of our
wholly-owned Israeli subsidiary, HumanClick Ltd., is the U.S. dollar and the
functional currency of our operations in the United Kingdom is the U.K. pound
(sterling). We do not use derivative financial instruments to limit our foreign
currency risk exposure.
Collection
Risk
Our
accounts receivable are subject, in the normal course of business, to collection
risks. We regularly assess these risks and have established policies and
business practices to protect against the adverse effects of collection risks.
During the three months ended September 30, 2006, we increased our allowance
for
doubtful accounts by $30,000 to $97,000, due primarily to
an
increase in the proportion of receivables due from larger corporate clients
that
typically have longer payment practices, and to a lesser extent, to an
increase in accounts receivable as a result of increased sales. During the
year
ended 2005, we increased our allowance for doubtful accounts by $30,000 to
approximately $84,000, principally due to an increase in accounts receivable
as
a result of increased sales, and we wrote off approximately $17,000 of
previously reserved accounts, leaving a net allowance of $67,000 at
December 31, 2005.
25
Interest
Rate Risk
Our
investments consist of cash and cash equivalents. Therefore, changes in the
market’s interest rates do not affect in any material respect the value of the
investments as recorded by us.
ITEM
4. CONTROLS AND PROCEDURES
Our
management, including the Chief Executive Officer and Chief Financial Officer,
evaluated the effectiveness of our “disclosure controls and procedures,” as that
term is defined in Rule 13a-15(e) promulgated under the Securities Exchange
Act
of 1934, as amended (the “Exchange Act”), as of September 30, 2006. Based on
that evaluation, the Chief Executive Officer and Chief Financial Officer
concluded that our disclosure controls and procedures were effective as of
September 30, 2006 to ensure that the information we are required to disclose
in
the reports that we file or submit under the Exchange Act is recorded,
processed, summarized and reported, within the time periods specified in the
Securities and Exchange Commission’s rules and forms, and to ensure that such
information is accumulated and communicated to our management, including the
Chief Executive Officer and Chief Financial Officer, as appropriate to allow
timely decisions regarding required disclosure.
There
were no changes in our internal control over financial reporting during the
quarter ended September 30, 2006 identified in connection with the evaluation
thereof by our management, including the Chief Executive Officer and Chief
Financial Officer, that have materially affected, or are reasonably likely
to
materially affect, our internal control over financial reporting.
PART
II. OTHER INFORMATION
ITEM
1. LEGAL PROCEEDINGS
In
May
2006, a former employee filed a complaint in the Supreme Court of New York
State
against us and two of our executive officers containing claims related to
improper termination of employment. The claim seeks damages of approximately
$50
million.
We
believe the claims are without merit, and intend to vigorously defend against
such claims. However, we cannot assure you that our defenses will be successful
and, if they are not, that our ultimate liability in connection with these
claims will not have a material adverse effect on our results of operations,
financial condition or cash flows. We have not accrued for this contingency
as
of September 30, 2006, because the amount of loss, if any, cannot be reasonably
estimated at this time. We carry appropriate levels of insurance for employment
related claims but we cannot guarantee that any damages arising from this claim
will be covered by this policy.
From
time
to time, we may be subject to various claims and legal actions arising in the
ordinary course of business.
ITEM
1A. RISK FACTORS
Risks
that could have a material and adverse impact on our business, results of
operations and financial condition include the following: risks related to
the
operational integration of acquisitions; risks related to our international
operations, particularly our operations in Israel, and the current civil and
political unrest in that region; our history of losses; potential fluctuations
in our quarterly and annual results; responding to rapid technological change
and changing client preferences; competition in the real-time sales, marketing
and customer service solutions market; continued use by our clients of the
LivePerson services and their purchase of additional services; technology
systems beyond our control and technology-related defects that could disrupt
the
LivePerson services; risks related to adverse business conditions experienced
by
our clients; our dependence on key employees; competition for qualified
personnel; the impact of new accounting rules, including the requirement to
expense stock options; the possible unavailability of financing as and if
needed; risks related to protecting our intellectual property rights or
potential infringement of the intellectual property rights of third parties;
our
dependence on the continued use of the Internet as a medium for commerce and
the
viability of the infrastructure of the Internet; and risks related to the
regulation or possible misappropriation of personal information. This list
is
intended to identify only certain of the principal factors that could have
a
material and adverse impact on our business, results of operations and financial
condition. A more detailed description of each of these and other important
risk
factors can be found under the caption “Risk Factors” in our most recent Annual
Report on Form 10-K, filed on March 15, 2006.
26
Except
as
noted below, there are no material changes to the risk factors described in
the
Form 10-K.
If
our goodwill becomes impaired, we may be required to record a significant
charge
to earnings.
Under
generally accepted accounting principles, we review our goodwill for impairment
when events or changes in circumstances indicate the carrying value may not
be
recoverable. Goodwill is required to be tested for impairment at least annually.
Factors that may be considered a change in circumstances indicating that
the
carrying value of our goodwill may not be recoverable include a decline in
stock
price and market capitalization, reduced future cash flow estimates, and
slower
growth rates in our industry. We may be required to record a significant
charge
to earnings in our financial statements during the period in which any
impairment of our goodwill is determined, negatively impacting our results
of
operations.
Political,
economic and military conditions in Israel could negatively impact our Israeli
operations.
Our
product development staff, help desk and online sales personnel are located
in
Israel. As of September 30, 2006, we had 77 full-time employees in Israel and
as
of December 31, 2005, we had 51 full-time employees in Israel. Although
substantially all of our sales to date have been made to customers outside
Israel, we are directly influenced by the political, economic and military
conditions affecting Israel. Since the establishment of the State of Israel
in
1948, a number of armed conflicts have taken place between Israel and its Arab
neighbors. A state of hostility, varying in degree and intensity, has caused
security and economic problems in Israel. Since September 2000, there has been
a
marked increase in violence, civil unrest and hostility, including armed
clashes, between the State of Israel and the Palestinians, primarily but not
exclusively in the West Bank and Gaza Strip, and negotiations between the State
of Israel and Palestinian representatives have effectively ceased. The election
of representatives of the Hamas movement to a majority of seats in the
Palestinian Legislative Council in January 2006 created additional unrest and
uncertainty. In July and August of 2006, Israel was involved in a full-scale
armed conflict with Hezbollah, a Lebanese Islamist Shiite militia group and
political party, in southern Lebanon, which involved missile strikes against
civilian targets in northern Israel that resulted in economic losses. On August
14, 2006, a ceasefire was declared relating to that armed conflict, although
it
is uncertain whether or not the ceasefire will hold. Continued hostilities
between Israel and its neighbors and any failure to settle the conflict could
adversely affect our operations in Israel and our business. Further
deterioration of the situation might require more widespread military reserve
service by some of our Israeli employees and might result in a significant
downturn in the economic or financial condition of Israel, either of which
could
have a material adverse effect on our operations in Israel and our business.
In
addition, several Arab countries still restrict business with Israeli companies.
Our operations in Israel could be adversely affected by restrictive laws or
policies directed towards Israel and Israeli businesses.
ITEM
6. EXHIBITS
The
following exhibits are filed as part of this Quarterly Report on Form
10-Q:
31.1
|
Certification
by Chief Executive Officer pursuant to Exchange Act Rule 13a-14(a),
as
adopted pursuant to Section 302 of the Sarbanes-Oxley Act of
2002
|
31.2
|
Certification
by Chief Financial Officer pursuant to Exchange Act Rule 13a-14(a),
as
adopted pursuant to Section 302 of the Sarbanes-Oxley Act of
2002
|
32.1
|
Certification
by Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as
adopted
pursuant to Section 906 of the Sarbanes-Oxley Act of
2002
|
32.2
|
Certification
by Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as
adopted
pursuant to Section 906 of the Sarbanes-Oxley Act of
2002
|
27
SIGNATURES
Pursuant
to the requirements of the Securities Exchange Act of 1934, as amended, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.
LIVEPERSON, INC. | ||
(Registrant) | ||
|
|
|
Date: November 9, 2006 | By: | /s/ ROBERT P. LOCASCIO |
Name:
Robert
P. LoCascio
|
||
Title: Chief Executive Officer (duly authorized officer) |
Date: November 9, 2006 | By: | /s/ TIMOTHY E. BIXBY |
Name:
Timothy
E. Bixby
|
||
Title:
President,
Chief Financial Officer and Secretary (principal financial and accounting
officer)
|
EXHIBIT
INDEX
EXHIBIT
31.1
|
Certification
by Chief Executive Officer pursuant to Exchange Act Rule 13a-14(a),
as
adopted pursuant to Section 302 of the Sarbanes-Oxley Act of
2002
|
31.2
|
Certification
by Chief Financial Officer pursuant to Exchange Act Rule 13a-14(a),
as
adopted pursuant to Section 302 of the Sarbanes-Oxley Act of
2002
|
32.1
|
Certification
by Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as
adopted
pursuant to Section 906 of the Sarbanes-Oxley Act of
2002
|
32.2
|
Certification
by Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as
adopted
pursuant to Section 906 of the Sarbanes-Oxley Act of
2002
|