Nuance Communications, Inc. - Quarter Report: 2017 June (Form 10-Q)

Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_____________________________________________

Form 10-Q

_____________________________________________

(Mark One)

ý QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2017

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission file number 001-36056

_____________________________________________

NUANCE COMMUNICATIONS, INC.

(Exact name of registrant as specified in its charter)

_____________________________________________



Delaware		94-3156479
(State or Other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification No.)

1 Wayside Road Burlington, Massachusetts		01803
(Address of principal executive offices)		(Zip Code)

Registrant’s telephone number, including area code:

(781) 565-5000

_____________________________________________

Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý No ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ý No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):



Large accelerated filer	ý	Accelerated filer	¨	Emerging growth company	¨
Non-accelerated filer	¨	(Do not check if a smaller reporting company)		Smaller reporting company	¨

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨ No ý

The number of shares of the Registrant’s Common Stock, outstanding as of July 31, 2017 was 288,599,317.

NUANCE COMMUNICATIONS, INC.

TABLE OF CONTENTS



			Page
PART I: FINANCIAL INFORMATION
Item 1.		Condensed Consolidated Financial Statements (unaudited):
	a)	Consolidated Statements of Operations for the three and nine months ended June 30, 2017 and 2016	1
	b)	Consolidated Statements of Comprehensive Loss for the three and nine months ended June 30, 2017 and 2016	2
	c)	Consolidated Balance Sheets at June 30, 2017 and September 30, 2016	3
	d)	Consolidated Statements of Cash Flows for the nine months ended June 30, 2017 and 2016	4
	e)	Notes to Condensed Consolidated Financial Statements	5
Item 2.		Management’s Discussion and Analysis of Financial Condition and Results of Operations	23
Item 3.		Quantitative and Qualitative Disclosures about Market Risk	39
Item 4.		Controls and Procedures	40

PART II: OTHER INFORMATION
Item 1.		Legal Proceedings	41
Item 1A.		Risk Factors	42
Item 2.		Unregistered Sales of Equity Securities and Use of Proceeds	51
Item 3.		Defaults Upon Senior Securities	51
Item 4.		Mine Safety Disclosures	51
Item 5.		Other Information	51
Item 6.		Exhibits	51
Signatures			52
Exhibit Index			53
Certifications

Part I. Financial Information

Item 1. Condensed Consolidated Financial Statements (unaudited)

NUANCE COMMUNICATIONS, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS



	Three Months Ended June 30,						Nine Months Ended June 30,
	2017			2016			2017			2016
	(Unaudited) (In thousands, except per share amounts)
Revenues:
Professional services and hosting	$	251,488		$	242,331		$	763,595		$	709,662
Product and licensing	154,228			153,015			465,238			490,687
Maintenance and support	80,505			82,505			244,619			242,350
Total revenues	486,221			477,851			1,473,452			1,442,699
Cost of revenues:
Professional services and hosting	169,439			158,412			498,501			466,383
Product and licensing	17,637			20,785			54,805			65,020
Maintenance and support	13,410			13,574			40,248			40,496
Amortization of intangible assets	15,727			15,107			48,487			47,077
Total cost of revenues	216,213			207,878			642,041			618,976
Gross profit	270,008			269,973			831,411			823,723
Operating expenses:
Research and development	66,565			67,761			199,119			205,512
Sales and marketing	97,011			96,012			292,201			289,439
General and administrative	42,329			40,328			123,637			126,769
Amortization of intangible assets	29,160			26,748			84,931			80,229
Acquisition-related costs, net	7,646			4,721			22,051			8,426
Restructuring and other charges, net	13,035			5,717			39,649			20,257
Total operating expenses	255,746			241,287			761,588			730,632
Income from operations	14,262			28,686			69,823			93,091
Other (expense) income:
Interest income	1,952			1,012			4,255			3,511
Interest expense	(40,422		)	(33,184		)	(116,296		)	(95,392		)
Other expense, net	(1,019		)	(489		)	(21,251		)	(7,284		)
Loss before income taxes	(25,227		)	(3,975		)	(63,469		)	(6,074		)
Provision for income taxes	2,609			7,846			22,103			24,858
Net loss	$	(27,836	)	$	(11,821	)	$	(85,572	)	$	(30,932	)
Net loss per share:
Basic	$	(0.10	)	$	(0.04	)	$	(0.30	)	$	(0.10	)
Diluted	$	(0.10	)	$	(0.04	)	$	(0.30	)	$	(0.10	)
Weighted average common shares outstanding:
Basic	287,856			279,373			289,269			295,319
Diluted	287,856			279,373			289,269			295,319

See accompanying notes.

NUANCE COMMUNICATIONS, INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS



	Three Months Ended June 30,						Nine Months Ended June 30,
	2017			2016			2017			2016
	(Unaudited)
	(In thousands)
Net loss	$	(27,836	)	$	(11,821	)	$	(85,572	)	$	(30,932	)
Other comprehensive income (loss):
Foreign currency translation adjustment	13,185			(9,614		)	566			(951		)
Pension adjustments	(250		)	81			(14		)	231
Unrealized (loss) gain on marketable securities	(15		)	73			(19		)	106
Total other comprehensive income (loss), net	12,920			(9,460		)	533			(614		)
Comprehensive loss	$	(14,916	)	$	(21,281	)	$	(85,039	)	$	(31,546	)

See accompanying notes.

Table of Contents

NUANCE COMMUNICATIONS, INC.

CONSOLIDATED BALANCE SHEETS



	June 30, 2017			September 30, 2016
	(Unaudited)
	(In thousands, except per share amounts)
ASSETS
Current assets:
Cash and cash equivalents	$	693,594		$	481,620
Marketable securities	175,615			98,840
Accounts receivable, less allowances for doubtful accounts of $12,681 and $11,038	359,497			380,004
Prepaid expenses and other current assets	90,794			78,126
Total current assets	1,319,500			1,038,590
Marketable securities	31,926			27,632
Land, building and equipment, net	161,826			185,169
Goodwill	3,578,689			3,508,879
Intangible assets, net	708,077			762,220
Other assets	137,475			138,980
Total assets	$	5,937,493		$	5,661,470

LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Current portion of long-term debt	$	371,321		$	—
Contingent and deferred acquisition payments	31,561			9,468
Accounts payable	107,560			94,599
Accrued expenses and other current liabilities	218,155			237,659
Deferred revenue	374,033			349,173
Total current liabilities	1,102,630			690,899
Long-term portion of debt	2,229,336			2,433,152
Deferred revenue, net of current portion	424,635			386,960
Deferred tax liabilities	130,152			115,435
Other liabilities	96,200			103,694
Total liabilities	3,982,953			3,730,140

Commitments and contingencies (Note 16)

Stockholders’ equity:
Common stock, $0.001 par value per share; 560,000 shares authorized; 292,217 and 291,384 shares issued and 288,467 and 287,633 shares outstanding, respectively	292			291
Additional paid-in capital	2,601,239			2,492,992
Treasury stock, at cost (3,751 shares)	(16,788		)	(16,788		)
Accumulated other comprehensive loss	(115,601		)	(116,134		)
Accumulated deficit	(514,602		)	(429,031		)
Total stockholders’ equity	1,954,540			1,931,330
Total liabilities and stockholders’ equity	$	5,937,493		$	5,661,470

See accompanying notes.

Table of Contents

NUANCE COMMUNICATIONS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS



	Nine Months Ended June 30,
	2017			2016
	(Unaudited) (In thousands)
Cash flows from operating activities:
Net loss	$	(85,572	)	$	(30,932	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	174,955			173,093
Stock-based compensation	121,809			122,957
Non-cash interest expense	42,912			34,044
Deferred tax provision	6,762			6,480
Loss on extinguishment of debt	18,565			4,851
Other	20,610			12
Changes in operating assets and liabilities, net of effects from acquisitions:
Accounts receivable	28,132			23,374
Prepaid expenses and other assets	(14,531		)	(12,526		)
Accounts payable	12,209			25,041
Accrued expenses and other liabilities	(4,040		)	18,549
Deferred revenue	60,552			61,984
Net cash provided by operating activities	382,363			426,927
Cash flows from investing activities:
Capital expenditures	(34,033		)	(41,423		)
Payments for business and asset acquisitions, net of cash acquired	(110,220		)	(28,194		)
Purchases of marketable securities and other investments	(192,062		)	(36,251		)
Proceeds from sales and maturities of marketable securities and other investments	106,444			66,254
Net cash used in investing activities	(229,871		)	(39,614		)
Cash flows from financing activities:
Payments of debt	(634,055		)	(511,844		)
Proceeds from issuance of long-term debt, net of issuance costs	838,081			959,860
Payments for repurchase of common stock	(99,077		)	(699,472		)
Net payments on other long-term liabilities	(424		)	(1,320		)
Proceeds from issuance of common stock from employee stock plans	8,682			8,461
Cash used to net share settle employee equity awards	(52,523		)	(67,047		)
Net cash provided by (used in) financing activities	60,684			(311,362		)
Effects of exchange rate changes on cash and cash equivalents	(1,202		)	3,655
Net increase in cash and cash equivalents	211,974			79,606
Cash and cash equivalents at beginning of period	481,620			479,449
Cash and cash equivalents at end of period	$	693,594		$	559,055

See accompanying notes.

Table of Contents

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


1.	Organization and Presentation

The consolidated financial statements include the accounts of Nuance Communications, Inc. (“Nuance”, “we”, "our", or “the Company”) and our wholly-owned subsidiaries. We prepared these unaudited interim consolidated financial statements in accordance with accounting principles generally accepted in the United States of America (the “U.S.” or the "United States") and pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). The condensed consolidated financial statements reflect all adjustments that, in our opinion, are necessary to present fairly our financial position, results of operations and cash flows for the periods indicated. The preparation of financial statements in conformity with U.S. Generally Accepted Accounting Principles (“GAAP”) requires management to make estimates and assumptions that affect the reported amounts and classifications of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period.

Although we believe the disclosures in these financial statements are adequate to make the information presented not misleading, certain information in the footnote disclosures of the financial statements has been condensed or omitted where it substantially duplicates information provided in our latest audited consolidated financial statements, in accordance with the rules and regulations of the SEC. Accordingly, these financial statements should be read in conjunction with the audited financial statements and the notes thereto included in our Annual Report on Form 10-K for the fiscal year ended September 30, 2016. The results of operations for the three and nine months ended June 30, 2017 and 2016, are not necessarily indicative of the results for the entire fiscal year or any future period.


2.	Malware Incident and Subsequent Events

We have evaluated subsequent events from June 30, 2017 through the date of the issuance of these consolidated financial statements and have determined that other than the effects of the Malware Incident, no material subsequent events have occurred that would affect the information presented in these consolidated financial statements.


3.	Summary of Significant Accounting Policies

Recently Adopted Accounting Standards

During January 2017, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2017-04, "Intangibles - Goodwill and Other: Simplifying the Test for Goodwill Impairment" ("ASU 2017-04"), which simplifies the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test. The standard is effective for annual or interim impairment tests in fiscal years beginning after December 15, 2019. Early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. Effective June 2017, we early adopted this standard and the adoption had no material impact on our consolidated financial statements. See Note 5, Goodwill and Intangibles Assets, for further information.

In January 2017, the FASB issued ASU No. 2017-01, “Clarifying the Definition of a Business” (“ASU 2017-01”), which provides guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses. ASU 2017-01 requires entities to use a screen test to determine when an integrated set of assets and activities is not a business or if the integrated set of assets and activities needs to be further evaluated against the framework. ASU 2017-01 is effective for fiscal years beginning after December 15, 2017, including interim periods within those years, with early adoption permitted. Effective January 2017, we early adopted the guidance and the adoption had no material impact on our consolidated financial statements.

Effective October 1, 2016, we implemented ASU No. 2015-02, “Amendments to the Consolidation Analysis” ("ASU 2015-02"). The amendments in ASU 2015-02 provide guidance on evaluating whether a company should consolidate certain legal entities. In accordance with the guidance, all legal entities are subject to reevaluation under the revised consolidation model. The implementation of ASU 2015-02 had no impact on our consolidated financial statements.

Effective October 1, 2016, we implemented ASU No. 2014-15, "Disclosure of Uncertainties about an Entity's Ability to Continue as a Going Concern" ("ASU 2014-15"), to provide guidance on management's responsibility in evaluating whether there

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

is substantial doubt about a company's ability to continue as a going concern and to provide related footnote disclosures. The implementation of ASU 2014-15 had no impact on our consolidated financial statements.

Effective October 1, 2016, we implemented ASU No. 2014-12, "Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period" ("ASU 2014-12"). ASU 2014-12 requires that a performance target that affects vesting and could be achieved after the requisite service period be treated as a performance condition. The implementation of ASU 2014-12 had no impact on our consolidated financial statements.

Recently Issued Accounting Standards

From time to time, new accounting pronouncements are issued by the FASB and are adopted by us as of the specified effective dates. Unless otherwise discussed, such pronouncements did not have or will not have a significant impact on our consolidated financial position, results of operations or cash flows, or do not apply to our operations.

In August 2016, the FASB issued ASU 2016-15, "Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments" ("ASU 2016-15"), which provides guidance on the classification of certain specific cash flow issues including debt prepayment or extinguishment costs, settlement of certain debt instruments, contingent consideration payments made after a business combination, proceeds from the settlement of certain insurance claims and distributions received from equity method investees. The standard requires the use of a retrospective approach to all periods presented, but may be applied prospectively if retrospective application would be impracticable. ASU 2016-15 is effective for us in the first quarter of fiscal year 2019, and early application is permitted. We are currently evaluating the impact of our pending adoption of ASU 2016-15 on our statement of cash flows, but do not expect it to have a material impact.

In March 2016, the FASB issued ASU No. 2016-09, "Improvements to Employee Share-Based Payment Accounting" ("ASU 2016-09"), which is intended to simplify several aspects of the accounting for share-based payment transactions, including the income tax effects, statutory withholding requirements, forfeitures, and classification on the statement of cash flows. ASU 2016-09 is effective for us in the first quarter of fiscal year 2018, and early application is permitted. We are currently evaluating the impact of our pending adoption of ASU 2016-09 on our consolidated financial statements but do not expect it to have a material impact.

In February 2016, the FASB issued ASU No. 2016-02, "Leases" ("ASU 2016-02"). ASU 2016-02 requires lessees to recognize on the balance sheet a right-of-use asset, representing its right to use the underlying asset for the lease term, and a lease liability for all leases with terms greater than 12 months. The guidance also requires qualitative and quantitative disclosures designed to assess the amount, timing, and uncertainty of cash flows arising from leases. The standard requires the use of a modified retrospective transition approach, which includes a number of optional practical expedients that entities may elect to apply. ASU 2016-02 is effective for us in the first quarter of fiscal year 2020, and early application is permitted. We are currently evaluating the impact of our pending adoption of ASU 2016-02 on our consolidated financial statements and we currently expect that most of our operating lease commitments will be subject to the new standard and recognized as operating lease liabilities and right-of-use assets upon our adoption of ASU 2016-02, which will increase our total assets and total liabilities that we report relative to such amounts prior to adoption.

In January 2016, the FASB issued ASU No. 2016-01, "Recognition and Measurement of Financial Assets and Financial Liabilities" ("ASU 2016-01"). ASU 2016-01 amends the guidance on the classification and measurement of financial instruments. Although ASU 2016-01 retains many current requirements, it significantly revises accounting related to the classification and measurement of investments in equity securities and the presentation of certain fair value changes for financial liabilities measured at fair value. ASU 2016-01 also amends certain disclosure requirements associated with the fair value of financial instruments and is effective for us in the first quarter of fiscal year 2019. Based on the composition of our investment portfolio, we do not believe the adoption of ASU 2016-01 will have a material impact on our consolidated financial statements.

In May 2014, the FASB issued ASU No. 2014-09, "Revenue from Contracts with Customers: Topic 606" ("ASU 2014-09"), to supersede nearly all existing revenue recognition guidance under U.S. GAAP. The core principle of ASU 2014-09 is to recognize revenues when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. ASU 2014-09 defines a five-step process to achieve this core principle and, in doing so, it is possible more judgment and estimates may be required within the revenue recognition process than required under existing U.S. GAAP including identifying performance obligations in the contract, estimating the amount of variable consideration to include in the transaction price and allocating the transaction price to each separate performance obligation. ASU 2014-09 permits two methods of adoption: (i) retrospective to each prior reporting period presented; or (ii) retrospective with the cumulative effect of initially applying the guidance recognized at the date of initial application. In August 2015, the FASB issued ASU No. 2015-14, Revenue from Contracts with Customers: Deferral of the Effective Date, which deferred the effective date of the new revenue standard for periods beginning after December 15, 2016 to December 15, 2017, with early adoption permitted but not earlier than

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

the original effective date. Accordingly, the updated standard is effective for us in the first quarter of fiscal 2019 and we do not plan to early adopt. In the first quarter of fiscal 2017, we commenced a project to assess the potential impact of the new standard on our consolidated financial statements and related disclosures. This project also includes the assessment and enhancement of our internal processes and systems to address the new standard. We have not yet selected a transition method.


4.	Business Acquisitions

As part of our business strategy, we have acquired, and may acquire in the future, certain businesses and technologies primarily to expand our products and service offerings.

Fiscal Year 2017 Acquisitions

In fiscal year 2017, we acquired several businesses in our Enterprise, Healthcare and Mobile segments that were not significant individually or in the aggregate. The total aggregate consideration for these acquisitions was $97.2 million, including the issuance of 0.8 million shares of our common stock valued at $13.4 million and an $8.3 million estimated fair value for future contingent payments. The results of operations of these acquisitions have been included in our financial results since their respective acquisition dates.

The fair value estimates for the assets acquired and liabilities assumed for acquisitions completed during fiscal year 2017 were based upon preliminary calculations and valuations, and our estimates and assumptions for each of these acquisitions are subject to change as we obtain additional information during the respective measurement periods (up to one year from the respective acquisition dates). The primary areas of preliminary estimates that were not yet finalized related to certain assets and liabilities acquired. There were no significant changes to the fair value estimates during the current year.

We have not furnished pro forma financial information related to our current year acquisitions because such information is not material, individually or in the aggregate, to our financial results. We have also not presented revenue or the results of operations for each of these business combinations, from the date of acquisition, as they were similarly neither material nor significant to our consolidated financial results.

Fiscal Year 2016 Acquisitions

Acquisition of TouchCommerce, Inc.

In August 2016, we acquired all of the outstanding stock of TouchCommerce. TouchCommerce is a provider of omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs. We expect this acquisition to expand our customer care solutions with a range of new digital offerings, including live chat, customer analytics and personalization solutions within our Enterprise segment. We expect to be able to provide an end-to-end engagement platform that merges intelligent self-service with assisted service to increase customer satisfaction, strengthen customer loyalty and improve business results. The aggregate consideration for this transaction was $217.5 million, and included $113.0 million paid in cash and $85.0 million paid in our common stock. The remaining $19.5 million is expected to be paid in November 2017 at the conclusion of an indemnity period in either cash or our common stock, at our election. The acquisition was a stock purchase and the goodwill resulting from this acquisition is not deductible for tax purposes. The results of operations for this acquisition have been included in our Enterprise segment from the acquisition date.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

A summary of the preliminary allocation of the purchase consideration for our TouchCommerce acquisition is as follows (dollars in thousands):



	Touch-Commerce
Purchase consideration:
Cash	$	113,008
Common stock^(a)	85,000
Deferred acquisition payment	19,458
Total purchase consideration	$	217,466

Allocation of the purchase consideration:
Cash	$	137
Accounts receivable^(b)	14,897
Goodwill	117,178
Identifiable intangible assets^(c)	110,800
Other assets	1,521
Total assets acquired	244,533
Current liabilities	(4,134		)
Deferred tax liability	(19,515		)
Deferred revenue	(2,784		)
Other long term liabilities	(634		)
Total liabilities assumed	(27,067		)
Net assets acquired	$	217,466


^(a)	5,749,807 shares of our common stock valued at $14.78 per share were issued at closing.


^(b)	Accounts receivable have been recorded at their estimated fair values and the fair value reserve was not material.


^(c)	The following are the identifiable intangible assets acquired and their respective weighted average useful lives, as determined based on preliminary valuations (dollars in thousands):



	TouchCommerce
	Amount		Weighted Average Life (Years)
Core and completed technology	$	26,000	6.0
Customer relationships	81,600		10.0
Trade names	3,200		5.0
Total	$	110,800

Other Fiscal Year 2016 Acquisitions

During fiscal year 2016, we acquired several other businesses in our Healthcare segment that were not significant individually or in the aggregate. The total aggregate cash consideration for these acquisitions was $50.4 million including an estimated fair value for future contingent payments. The results of operations of these acquisitions have been included in our financial results since their respective acquisition dates.

Acquisition-Related Costs, net

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NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

connection with acquisition activities, and disputes and regulatory matters related to acquired entities; and (iii) adjustments to acquisition-related items that are required to be marked to fair value each reporting period, such as contingent consideration, and other items related to acquisitions for which the measurement period has ended, such as gains or losses on settlements of pre-acquisition contingencies.

The components of acquisition-related costs, net are as follows (dollars in thousands):



	Three Months Ended June 30,					Nine Months Ended June 30,
	2017		2016			2017			2016
Transition and integration costs	$	3,722	$	1,332		$	11,044		$	3,367
Professional service fees	3,905		3,531			11,896			6,131
Acquisition-related adjustments	19		(142		)	(889		)	(1,072		)
Total	$	7,646	$	4,721		$	22,051		$	8,426


5.	Goodwill and Intangible Assets

The changes in the carrying amount of goodwill and intangible assets for the nine months ended June 30, 2017, are as follows (dollars in thousands):



	Goodwill			Intangible Assets
Balance at September 30, 2016	$	3,508,879		$	762,220
Acquisitions	61,823			78,403
Purchase accounting adjustments	(321		)	—
Amortization	—			(133,418		)
Effect of foreign currency translation	8,308			872
Balance at June 30, 2017	$	3,578,689		$	708,077

During the first quarter of fiscal year 2017, we acquired a speech patent portfolio for total cash consideration of $35.0 million which was paid in January 2017.

We determined that the recent service interruption resulting from the Malware Incident represents a triggering event which may require an impairment test. Our Healthcare and Imaging reporting units were predominantly impacted by the Malware Incident, resulting in the inaccessibility of certain Healthcare transcription platforms and the inability to fulfill certain Imaging orders. The goodwill associated with our Healthcare and Imaging reporting units totaled approximately $1.4 billion and $0.3 billion, respectively, as of both June 30, 2017 and September 30, 2016. Based on our annual goodwill impairment analysis performed as of July 1, 2016, the fair values exceeded the carrying values of these reporting units by approximately 160% and 170%, respectively. To the extent that revenues do not meet the projected growth used in our fiscal 2016 annual goodwill impairment analysis, there may be a negative impact on the future cash flow assumptions which would negatively impact the reporting units’ fair values. We will complete our assessment as part of our annual impairment test as of July 1, 2017, in the fourth quarter, as we finalize the evaluation of impact of this event on our projected revenues.


6.	Financial Instruments and Hedging Activities

Derivatives Not Designated as Hedges

Forward Currency Contracts

We operate our business in countries throughout the world and transact business in various foreign currencies. Our foreign currency exposures typically arise from transactions denominated in currencies other than the functional currency of our operations. We have a program that primarily utilizes foreign currency forward contracts to offset the risks associated with the effect of certain foreign currency exposures. Our program is designed so that increases or decreases in our foreign currency exposures are offset by gains or losses on the foreign currency forward contracts in order to mitigate the risks and volatility associated with our foreign currency transactions. Generally, we enter into such contracts for less than 90 days and have no cash requirements until maturity. At June 30, 2017 and September 30, 2016, we had outstanding contracts with a total notional value of $99.4 million and $215.2 million, respectively.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

We have not designated these forward contracts as hedging instruments pursuant to the authoritative guidance for derivatives and hedging, and accordingly, we record the fair value of these contracts at the end of each reporting period in our consolidated balance sheet, with the unrealized gains and losses recognized immediately in earnings as other expense, net in our consolidated statements of operations. The cash flows related to the settlement of these contracts are included in cash flows from investing activities within our consolidated statement of cash flows.

The following table provides a quantitative summary of the fair value of our derivative instruments as of June 30, 2017 and September 30, 2016 (dollars in thousands):



Derivatives Not Designated as Hedges:	Balance Sheet Classification	Fair Value
Derivatives Not Designated as Hedges:	Balance Sheet Classification	June 30, 2017		September 30, 2016
Foreign currency contracts	Prepaid expenses and other current assets	$	202	$	335

The following tables summarize the activity of derivative instruments for the nine months ended June 30, 2017 and 2016 (dollars in thousands):



		Three Months Ended June 30,					Nine Months Ended June 30,
Derivatives Not Designated as Hedges	Location of Gain (Loss) Recognized in Income	2017		2016			2017			2016
Foreign currency contracts	Other expense, net	$	175	$	(2,261	)	$	(7,885	)	$	(27	)

Other Financial Instruments

Financial instruments including cash equivalents, accounts receivable and accounts payable are carried in the consolidated financial statements at amounts that approximate their fair value based on the short maturities of those instruments. Marketable securities and derivative instruments are carried at fair value.

7.Fair Value Measures

Fair value is defined as the price that would be received for an asset, or paid to transfer a liability, in an orderly transaction between market participants at the measurement date. Valuation techniques must maximize the use of observable inputs and minimize the use of unobservable inputs. When determining the fair value measurements for assets and liabilities required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and consider assumptions that market participants would use when pricing the asset or liability, such as inherent risk, transfer restrictions, and risk of nonperformance.

The following summarizes the three levels of inputs required to measure fair value, of which the first two are considered observable and the third is considered unobservable:


•	Level 1. Quoted prices for identical assets or liabilities in active markets which we can access.


•	Level 2. Observable inputs other than those described as Level 1.


•	Level 3. Unobservable inputs based on the best information available, including management’s estimates and assumptions.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

Assets and liabilities measured at fair value on a recurring basis at June 30, 2017 and September 30, 2016 consisted of the following (dollars in thousands):



	June 30, 2017
	Level 1		Level 2		Level 3			Total
Assets:
Money market funds^(a)	$	556,549	$	—	$	—		$	556,549
US government agency securities^(a)	1,005		—		—			1,005
Time deposits^(b)	—		87,190		—			87,190
Commercial paper, $51,116 at cost^(b)	—		51,147		—			51,147
Corporate notes and bonds, $69,154 at cost^(b)	—		69,204		—			69,204
Foreign currency exchange contracts^(b)	—		202		—			202
Total assets at fair value	$	557,554	$	207,743	$	—		$	765,297
Liabilities:
Contingent acquisition payments^(c)	$	—	$	—	$	(11,351	)	$	(11,351	)
Total liabilities at fair value	$	—	$	—	$	(11,351	)	$	(11,351	)



	September 30, 2016
	Level 1		Level 2		Level 3			Total
Assets:
Money market funds^(a)	$	331,419	$	—	$	—		$	331,419
US government agency securities^(a)	1,002		—		—			1,002
Time deposits^(b)	—		33,794		—			33,794
Commercial paper, $38,108 at cost^(b)	—		38,142		—			38,142
Corporate notes and bonds, $54,484 at cost^(b)	—		54,536		—			54,536
Foreign currency exchange contracts^(b)	—		335		—			335
Total assets at fair value	$	332,421	$	126,807	$	—		$	459,228
Liabilities:
Contingent acquisition payments^(c)	$	—	$	—	$	(8,240	)	$	(8,240	)
Total liabilities at fair value	$	—	$	—	$	(8,240	)	$	(8,240	)


^(a)	Money market funds and U.S. government agency securities, included in cash and cash equivalents in the accompanying balance sheets, are valued at quoted market prices in active markets.

^(b)

The fair values of our time deposits, commercial paper, corporate notes and bonds, and foreign currency exchange contracts are based on the most recent observable inputs for similar instruments in active markets or quoted prices for identical or similar instruments in markets that are not active or are directly or indirectly observable. Time deposits are generally for terms of one year or less. The time deposits, commercial paper and corporate notes and bonds mature within three years and have a weighted average maturity of 0.75 years as of June 30, 2017.


^(c)	The fair values of our contingent consideration arrangements are determined based on our evaluation as to the probability and amount of any earn-out that will be achieved based on expected future performance by the acquired entity.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

The following table provides a summary of changes in fair value of our Level 3 financial instruments for the three and nine months ended June 30, 2017 and 2016 (dollars in thousands):



	Three Months Ended June 30,					Nine Months Ended June 30,
	2017			2016		2017			2016
Balance at beginning of period	$	6,377		$	20,825	$	8,240		$	15,961
Earn-out liabilities established at time of acquisition	5,000			1,455		8,253			3,955
Payments and foreign currency translation	(26		)	1,538		(4,283		)	2,910
Adjustments to fair value included in acquisition-related costs, net	—			333		(859		)	1,325
Balance at end of period	$	11,351		$	24,151	$	11,351		$	24,151

Our financial liabilities valued based upon Level 3 inputs are composed of contingent consideration arrangements relating to our acquisitions. We are contractually obligated to pay contingent consideration to the selling shareholders upon the achievement of specified objectives, including the achievement of future bookings and sales targets related to the products of the acquired entities and therefore we record contingent consideration liabilities at the time of the acquisitions. We update our assumptions each reporting period based on new developments and record such amounts at fair value based on the revised assumptions until the consideration is paid upon the achievement of the specified objectives or eliminated upon failure to achieve the specified objectives.

Contingent acquisition payment liabilities are scheduled to be paid in periods through fiscal year 2019. As of June 30, 2017, we could be required to pay up to $27.7 million for contingent consideration arrangements if the specified objectives are achieved. We have determined the fair value of the liabilities for the contingent consideration based on a probability-weighted discounted cash flow analysis. This fair value measurement is based on significant inputs not observable in the market and thus represents a Level 3 measurement within the fair value hierarchy. The fair value of the contingent consideration liability associated with future payments was based on several factors, the most significant of which are the estimated cash flows projected from future product sales and the risk adjusted discount rate for the fair value measurement.


8.	Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following (dollars in thousands):



	June 30, 2017		September 30, 2016
Compensation	$	132,572	$	154,028
Accrued interest payable	23,429		20,409
Cost of revenue related liabilities	16,875		19,351
Consulting and professional fees	16,062		18,001
Facilities related liabilities	8,248		7,382
Sales and other taxes payable	3,792		2,708
Sales and marketing incentives	3,334		6,508
Other	13,843		9,272
Total	$	218,155	$	237,659


9.	Deferred Revenue

Deferred maintenance revenue consists of prepaid fees received for post-contract customer support for our products, including telephone support and the right to receive unspecified upgrades/updates on a when-and-if-available basis. Unearned revenue includes fees for up-front set-up of the service environment; fees charged for on-demand service; certain software arrangements for which we do not have fair value of post-contract customer support, resulting in ratable revenue recognition for the entire arrangement on a straight-line basis; and fees in excess of estimated earnings on percentage-of-completion service contracts.

Deferred revenue consisted of the following (dollars in thousands):



	June 30, 2017		September 30, 2016
Current liabilities:
Deferred maintenance revenue	$	158,939	$	165,902
Unearned revenue	215,094		183,271
Total current deferred revenue	$	374,033	$	349,173
Long-term liabilities:
Deferred maintenance revenue	$	59,604	$	59,955
Unearned revenue	365,031		327,005
Total long-term deferred revenue	$	424,635	$	386,960


10.	Restructuring and Other Charges, net

Restructuring and other charges, net include restructuring expenses together with other charges that are unusual in nature, are the result of unplanned events, and arise outside of the ordinary course of continuing operations. Restructuring expenses consist of employee severance costs and may also include charges for excess facility space and other contract termination costs. Other charges may include litigation contingency reserves, costs related to a transition agreement for our Chief Executive Officer, asset impairment charges, expenses associated with the Malware Incident and gains or losses on the sale or disposition of certain non-strategic assets or product lines.

The following table sets forth accrual activity relating to restructuring reserves for the nine months ended June 30, 2017 (dollars in thousands):



	Personnel			Facilities			Total
Balance at September 30, 2016	$	2,661		$	11,132		$	13,793
Restructuring charges, net	12,279			5,708			17,987
Non-cash adjustment	—			(1,433		)	(1,433		)
Cash payments	(11,747		)	(5,104		)	(16,851		)
Balance at June 30, 2017	$	3,193		$	10,303		$	13,496

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

While restructuring and other charges, net are excluded from our calculation of segment profit, the table below presents the restructuring and other charges, net associated with each segment (dollars in thousands):




	Three Months Ended June 30,
	2017											2016
	Personnel		Facilities			Total Restructuring		Other Charges		Total		Personnel			Facilities		Total Restructuring		Other Charges		Total
Healthcare	$	993	$	—		$	993	$	4,065	$	5,058	$	49		$	1,344	$	1,393	$	—	$	1,393
Mobile	866		(511		)	355		—		355		62			1,222		1,284		—		1,284
Enterprise	1,910		2,040			3,950		—		3,950		(8		)	494		486		—		486
Imaging	43		—			43		—		43		7			294		301		—		301
Corporate	241		25			266		3,363		3,629		(249		)	2,502		2,253		—		2,253
Total	$	4,053	$	1,554		$	5,607	$	7,428	$	13,035	$	(139	)	$	5,856	$	5,717	$	—	$	5,717

	Nine Months Ended June 30,
	2017											2016
	Personnel		Facilities			Total Restructuring		Other Charges		Total		Personnel			Facilities		Total Restructuring		Other Charges		Total
Healthcare	$	3,554	$	870		$	4,424	$	4,065	$	8,489	$	1,363		$	1,352	$	2,715	$	—	$	2,715
Mobile	4,133		(460		)	3,673		10,773		14,446		4,973			1,172		6,145		46		6,191
Enterprise	2,722		2,904			5,626		—		5,626		1,035			2,528		3,563		—		3,563
Imaging	629		387			1,016		—		1,016		219			478		697		—		697
Corporate	1,241		2,007			3,248		6,824		10,072		1,820			5,210		7,030		61		7,091
Total	$	12,279	$	5,708		$	17,987	$	21,662	$	39,649	$	9,410		$	10,740	$	20,150	$	107	$	20,257

Fiscal Year 2017

During the three and nine months ended June 30, 2017, we recorded restructuring charges of $5.6 million and $18.0 million, respectively. The restructuring charges for the nine months ended June 30, 2017 included $12.3 million for severance costs related to approximately 300 terminated employees and $5.7 million charge for the closure of certain excess facility space including adjustment to sublease assumptions associated with prior abandoned facilities. These actions are part of our initiatives to reduce costs and optimize processes. We expect the remaining outstanding severance payments of $3.2 million will be substantially paid by the end of fiscal year 2017. We expect the remaining payments of $10.3 million for the closure of excess facility space will be paid through fiscal year 2027, in accordance with the terms of the applicable leases.

In addition to the restructuring charges, during the three and nine months ended June 30, 2017, we recorded $2.3 million and $5.8 million, respectively, for costs related to a transition agreement for our Chief Executive Officer as communicated on our Form 8-K filed on November 17, 2016. The cash payments associated with the transition agreement are expected to be made during fiscal years 2018 and 2019. During the three and nine months ended June 30, 2017, we also included $5.2 million in other charges related to professional services fees and fixed asset impairment as a result of the Malware Incident. A non-cash impairment charge of $10.8 million resulting from our decision to cease use of a capitalized internally developed software is included in the results for the nine months ended June 30, 2017.

Fiscal Year 2016

During the three and nine months ended June 30, 2016, we recorded restructuring charges of $5.7 million and $20.2 million, respectively. The restructuring charges for the nine months ended June 30, 2016 included $9.4 million for severance costs related to approximately 200 terminated employees as part of our initiatives to reduce costs and optimize processes. The restructuring charges also included a $10.7 million charge for the closure of certain excess facility space.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)


11.	Debt and Credit Facilities

At June 30, 2017 and September 30, 2016, we had the following long-term borrowing obligations (dollars in thousands):



	June 30, 2017			September 30, 2016
5.625% Senior Notes due 2026, net of deferred issuance costs of $6.2 million. Effective interest rate 5.625%.	$	493,797		$	—
5.375% Senior Notes due 2020, net of unamortized premium of $1.0 million and $3.0 million, respectively, and deferred issuance costs of $2.5 million and $7.3 million, respectively. Effective interest rate 5.375%.	448,511			1,046,851
6.000% Senior Notes due 2024, net of deferred issuance costs of $2.2 million and $2.4 million, respectively. Effective interest rate 6.000%.	297,833			297,601
1.00% Convertible Debentures due 2035, net of unamortized discount of $146.7 million and $163.5 million, respectively, and deferred issuance costs of $7.2 million and $8.2 million, respectively. Effective interest rate 5.622%.	522,576			504,712
2.75% Convertible Debentures due 2031, net of unamortized discount of $6.1 million and $19.2 million, respectively, and deferred issuance costs of $0.3 million and $1.1 million, respectively. Effective interest rate 7.432%.	371,321			375,208
1.25% Convertible Debentures due 2025, net of unamortized discount of $95.1 million, and deferred issuance costs of $4.4 million. Effective interest rate 5.578%.	250,439			—
1.50% Convertible Debentures due 2035, net of unamortized discount of $44.9 million and $51.7 million, respectively, and deferred issuance costs of $1.6 million and $1.9 million, respectively. Effective interest rate 5.394%.	217,437			210,286
Deferred issuance costs related to our Revolving Credit Facility	(1,257		)	(1,506		)
Total long-term debt	2,600,657			2,433,152
Less: current portion	371,321			—
Non-current portion of long-term debt	$	2,229,336		$	2,433,152

The following table summarizes the maturities of our borrowing obligations as of June 30, 2017 (dollars in thousands):



Fiscal Year	Convertible Debentures⁽¹⁾			Senior Notes			Total
2017	$	—		$	—		$	—
2018	377,740			—			377,740
2019	—			—			—
2020	—			450,000			450,000
2021	—			—			—
Thereafter	1,290,383			800,000			2,090,383
Total before unamortized discount	1,668,123			1,250,000			2,918,123
Less: unamortized discount and issuance costs	(306,350		)	(11,116		)	(317,466		)
Total long-term debt	$	1,361,773		$	1,238,884		$	2,600,657


⁽¹⁾	Holders of the 1.0% 2035 Debentures have the right to require us to redeem the debentures on December 15, 2022, 2027 and 2032. Holders of the 2031 Debentures have the right to require us to redeem the debentures on November 1, 2017, 2021, and 2026. Holders of the 1.5% 2035 Debentures have the right to require us to redeem the debentures on November 1, 2021, 2026, and 2031.

The estimated fair value of our current and non-current debt approximated $2,966.4 million (face value $2,918.1 million) and $2,630.3 million (face value $2,687.1 million) at June 30, 2017 and September 30, 2016, respectively. These fair value amounts represent the value at which our lenders could trade our debt within the financial markets and do not represent the settlement value of these long-term debt liabilities to us at each reporting date. The fair value of the long-term debt will continue to vary each period based on fluctuations in market interest rates, as well as changes to our credit ratings. The Senior Notes and the Convertible Debentures are traded, and the fair values of each borrowing was estimated using the averages of the bid and ask trading quotes at each respective reporting date. We had no outstanding balance on the Revolving Credit Facility at June 30, 2017 or September 30, 2016.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

5.625% Senior Notes due 2026

In December 2016, we issued $500.0 million aggregate principal amount of 5.625% Senior Notes due on December 15, 2026 (the "2026 Senior Notes") in a private placement. The proceeds from the 2026 Senior Notes were approximately $495.0 million, net of issuance costs, and we used the proceeds to repurchase a portion of our 2020 Senior Notes. The 2026 Senior Notes bear interest at 5.625% per year, payable in cash semi-annually in arrears, beginning on June 15, 2017.

The 2026 Senior Notes are unsecured senior obligations and are guaranteed on an unsecured senior basis by certain of our domestic subsidiaries ("Subsidiary Guarantors"). The 2026 Senior Notes and the guarantees rank equally in right of payment with all of our and the Subsidiary Guarantors’ existing and future unsecured senior debt and rank senior in right of payment to all of our and the Subsidiary Guarantors’ future unsecured subordinated debt. The 2026 Senior Notes and guarantees effectively rank junior to all our secured debt and that of the Subsidiary Guarantors to the extent of the value of the collateral securing such debt and to all liabilities, including trade payables, of our subsidiaries that have not guaranteed the 2026 Senior Notes.

At any time before December 15, 2021, we may redeem all or a portion of the 2026 Senior Notes at a redemption price equal to 100% of the aggregate principal amount of the 2026 Senior Notes to be redeemed, plus a “make-whole” premium and accrued and unpaid interest to, but excluding, the redemption date. At any time on or after December 15, 2021, we may redeem all or a portion of the 2026 Senior Notes at certain redemption prices expressed as percentages of the principal amount, plus accrued and unpaid interest to, but excluding, the redemption date. At any time and from time to time before December 15, 2021, we may redeem up to 35% of the aggregate outstanding principal amount of the 2026 Senior Notes with the net cash proceeds received by us from certain equity offerings at a price equal to 105.625% of the aggregate principal amount, plus accrued and unpaid interest to, but excluding, the redemption date, provided that the redemption occurs no later than 120 days after the closing of the related equity offering, and at least 50% of the original aggregate principal amount of the 2026 Senior Notes remains outstanding immediately thereafter.

Upon the occurrence of certain asset sales or a change in control, we must offer to repurchase the 2026 Senior Notes at a price equal to 100% in the case of an asset sale, or 101% in the case of a change of control, of the principal amount plus accrued and unpaid interest to, but excluding, the repurchase date.

5.375% Senior Notes due 2020

In August 2012, we issued $700.0 million aggregate principal amount of 5.375% Senior Notes due on August 15, 2020 in a private placement. In October 2012, we issued an additional $350.0 million aggregate principal amount of our 5.375% Senior Notes (collectively the “2020 Senior Notes”). The 2020 Senior Notes bear interest at 5.375% per year, payable in cash semi-annually in arrears. The 2020 Senior Notes are our unsecured senior obligations and are guaranteed on an unsecured senior basis by certain of our domestic subsidiaries, ("the Subsidiary Guarantors"). The 2020 Senior Notes and guarantees rank equally in right of payment with all of our and the Subsidiary Guarantors' existing and future unsecured senior debt and rank senior in right of payment to all of our and the Subsidiary Guarantors' future unsecured subordinated debt. The 2020 Senior Notes and guarantees effectively rank junior to all secured debt of our and the Subsidiary Guarantors to the extent of the value of the collateral securing such debt and to all liabilities, including trade payables, of our subsidiaries that have not guaranteed the 2020 Senior Notes.

In January 2017, we repurchased $600.0 million in aggregate principal amount of our 2020 Senior Notes using cash and cash equivalents and the net proceeds from our 2026 Senior Notes issued in December 2016. In January 2017, we recorded an extinguishment loss of $18.4 million. In accordance with the authoritative guidance for debt instruments, a loss on extinguishment is equal to the difference between the reacquisition price and the net carrying amount of the extinguished debt, including any unamortized debt discount or issuance costs. Following this activity, $450.0 million in aggregate principal amount of our 2020 Senior Notes remains outstanding.

6.0% Senior Notes due 2024

In June 2016, we issued $300.0 million aggregate principal amount of 6.0% Senior Notes due on July 1, 2024 (the "2024 Senior Notes") in a private placement. The proceeds from the 2024 Senior Notes were approximately $297.5 million, net of issuance costs. The 2024 Senior Notes bear interest at 6.0% per year, payable in cash semi-annually in arrears. The 2024 Senior Notes are unsecured senior obligations and are guaranteed on an unsecured senior basis by our Subsidiary Guarantors. The 2024 Senior Notes and the guarantees rank equally in right of payment with all of our and the Subsidiary Guarantors’ existing and future unsecured senior debt, and rank senior in right of payment to all of our and the Subsidiary Guarantors’ future unsecured subordinated debt. The 2024 Senior Notes and guarantees effectively rank junior to all our secured debt and that of the Subsidiary Guarantors to the extent of the value of the collateral securing such debt and to all liabilities, including trade payables, of our subsidiaries that have not guaranteed the 2024 Senior Notes.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

1.0% Convertible Debentures due 2035

In December 2015, we issued $676.5 million in aggregate principal amount of 1.0% Senior Convertible Debentures due in 2035 (the “1.0% 2035 Debentures”) in a private placement. We used a portion of the proceeds to repurchase $38.3 million in aggregate principal on our 2.75% Senior Convertible Debentures due in 2031 and to repay the aggregate principal balance of $472.5 million on the term loan. Upon the repurchase and repayment of debts in December 2015, we recorded an extinguishment loss of $4.9 million in other expense, net, in the accompanying consolidated statements of operations. The 1.0% 2035 Debentures bear interest at 1.0% per year, payable in cash semi-annually in arrears. The 1.0% 2035 Debentures mature on December 15, 2035, subject to the right of the holders to require us to redeem the 1.0% 2035 Debentures on December 15, 2022, 2027, or 2032. The 1.0% 2035 Debentures are general senior unsecured obligations and rank equally in right of payment with all of our existing and future unsecured, unsubordinated indebtedness and senior in right of payment to any indebtedness that is contractually subordinated to the 1.0% 2035 Debentures. The 1.0% 2035 Debentures will be effectively subordinated to indebtedness and other liabilities of our subsidiaries. The initial conversion price is approximately $27.22 per share. At issuance, we allocated $495.4 million to long-term debt, and $181.1 million has been recorded as additional paid-in capital, which is being amortized to interest expense using the effective interest rate method through December 2022. As of June 30, 2017 and September 30, 2016, none of the conversion criteria were met for the 1.0% 2035 Debentures. If the conversion criteria were met, we could be required to repay all or some of the aggregate principal amount in cash prior to the maturity date.

2.75% Convertible Debentures due 2031

In October 2011, we issued $690.0 million in aggregate principal amount of 2.75% Senior Convertible Debentures due in 2031 (the “2031 Debentures”) in a private placement. The 2031 Debentures bear interest at 2.75% per year, payable in cash semi-annually in arrears. The 2031 Debentures mature on November 1, 2031, subject to the right of the holders to require us to redeem the 2031 Debentures on November 1, 2017, 2021, and 2026. The 2031 Debentures are general senior unsecured obligations and rank equally in right of payment with all of our existing and future unsecured, unsubordinated indebtedness and senior in right of payment to any indebtedness that is contractually subordinated to the 2031 Debentures. The 2031 Debentures will be effectively subordinated to indebtedness and other liabilities of our subsidiaries. The initial conversion price is approximately $32.30 per share. At issuance, we allocated $533.6 million to long-term debt, and $156.4 million has been recorded as additional paid-in capital, which is being amortized to interest expense using the effective interest rate method through November 2017.

In June 2015, we entered into separate privately negotiated agreements with certain holders of our 2031 Debentures to exchange, in a private placement, $256.2 million in aggregate principal amount of our 2031 Debentures for approximately $263.9 million in aggregate principal amount of our 1.5% 2035 Debentures. In December 2015, we entered into separate privately negotiated agreements with certain holders of our 2031 Debentures to repurchase $38.3 million in aggregate principal with proceeds received from the issuance of our 1.0% 2035 Debentures. In March 2017, we entered into separate privately negotiated agreements with certain holders of our 2031 Debentures to repurchase $17.8 million in aggregate principal with proceeds received from the issuance of our 1.25% Senior Convertible Debentures issued in March 2017. Following these activities, $377.7 million in aggregate principal amount of our 2031 Debentures remain outstanding. As of June 30, 2017, the remaining aggregate outstanding principal balance has been classified as current portion of long-term debt on the consolidated balance sheet as the holders have the right to require us to redeem on November 1, 2017. As of June 30, 2017 and September 30, 2016, none of the conversion criteria were met for the 2031 Debentures. If the conversion criteria were met, we could be required to repay all or some of the aggregate principal amount in cash prior to the maturity date.

1.25% Convertible Debentures due 2025

In March 2017, we issued $350.0 million in aggregate principal amount of 1.25% Senior Convertible Debentures due in 2025 (the “1.25% 2025 Debentures”) in a private placement. The proceeds were approximately $343.6 million, net of issuance costs. We used a portion of the proceeds to repurchase 5.8 million shares of our common stock for $99.1 million and $17.8 million in aggregate principal on our 2031 Debentures. We intend to use the remaining net proceeds, together with cash on hand, to repurchase, redeem, retire or otherwise repay all of our remaining outstanding 2031 Debentures in November 2017. The 1.25% 2025 Debentures bear interest at 1.25% per year, payable in cash semi-annually in arrears, beginning on October 1, 2017. The 1.25% 2025 Debentures mature on April 1, 2025. The 1.25% 2025 Debentures are general senior unsecured obligations and rank equally in right of payment with all of our existing and future unsecured, unsubordinated indebtedness and senior in right of payment to any indebtedness that is contractually subordinated to the 1.25% 2025 Debentures. The 1.25% 2025 Debentures will be effectively subordinated to indebtedness and other liabilities of our subsidiaries.

We account separately for the liability and equity components of the 1.25% 2025 Debentures in accordance with authoritative guidance for convertible debt instruments that may be settled in cash upon conversion. The guidance requires the carrying amount of the liability component to be estimated by measuring the fair value of a similar liability that does not have an associated

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

conversion feature and record the remainder in stockholders’ equity. At issuance, we allocated $252.1 million to long-term debt, and $97.9 million has been recorded as additional paid-in capital, which is being amortized to interest expense using the effective interest rate method through April 1, 2025.

If converted, the principal amount of the 1.25% 2025 Debentures is payable in cash and any amounts payable in excess of the principal amount will (based on an initial conversion rate, which represents an initial conversion price of approximately $22.22 per share, subject to adjustment under certain circumstances) be paid in cash or shares of our common stock, at our election, only in the following circumstances and to the following extent: (i) prior to October 1, 2024, on any date during any fiscal quarter beginning after June 30, 2017 (and only during such fiscal quarter) if the closing sale price of our common stock was more than 130% of the then current conversion price for at least 20 trading days in the period of the 30 consecutive trading days ending on the last trading day of the previous fiscal quarter; (ii) at any time on or after October 1, 2024, (iii) during the five consecutive business-day period immediately following any five consecutive trading-day period in which the trading price for $1,000 principal amount of the 1.25% 2025 Debentures for each day during such five trading-day period was less than 98% of the closing sale price of our common stock multiplied by the then current conversion rate; or (iv) upon the occurrence of specified corporate transactions, as described in the indenture for the 1.25% 2025 Debentures. We may not redeem the 1.25% 2025 Debentures prior to the maturity date. If we undergo a fundamental change or non-stock change of control (as described in the indenture for the 1.25% 2025 Debentures) prior to maturity, holders will have the option to require us to repurchase all or any portion of their debentures for cash at a price equal to 100% of the principal amount of the 1.25% 2025 Debentures to be purchased plus any accrued and unpaid interest, including any additional interest to, but excluding, the repurchase date. As of June 30, 2017, none of the conversion criteria were met for the 1.25% 2025 Debentures. If the conversion criteria were met, we could be required to repay all or some of the aggregate principal amount in cash prior to the maturity date.

1.50% Convertible Debentures due 2035

In June 2015, we issued $263.9 million in aggregate principal amount of 1.50% Senior Convertible Debentures due in 2035 (the “1.5% 2035 Debentures”) in exchange for $256.2 million in aggregate principal amount of our 2031 Debentures. The 1.5% 2035 Debentures were issued at 97.09% of the principal amount, which resulted in a discount of $7.7 million. The 1.5% 2035 Debentures bear interest at 1.50% per year, payable in cash semi-annually in arrears. The 1.5% 2035 Debentures mature on November 1, 2035, subject to the right of the holders to require us to redeem the 1.5% 2035 Debentures on November 1, 2021, 2026, or 2031. The 1.5% 2035 Debentures are general senior unsecured obligations and rank equally in right of payment with all of our existing and future unsecured, unsubordinated indebtedness and senior in right of payment to any indebtedness that is contractually subordinated to the 1.5% 2035 Debentures. The 1.5% 2035 Debentures will be effectively subordinated to indebtedness and other liabilities of our subsidiaries. The initial conversion price is approximately $23.26 per share. At issuance, we allocated $208.6 million to long-term debt, and $55.3 million has been recorded as additional paid-in capital, which is being amortized to interest expense using the effective interest rate method through November 2021. As of June 30, 2017 and September 30, 2016, none of the conversion criteria were met for the 1.5% 2035 Debentures. If the conversion criteria were met, we could be required to repay all or some of the aggregate principal amount in cash prior to the maturity date.

Revolving Credit Facility

In April 2016, we entered into a credit agreement that provides for a $242.5 million revolving credit line, including letters of credit (together, the “Revolving Credit Facility”). The Revolving Credit Facility matures on April 15, 2021. As of June 30, 2017, issued letters of credit in the aggregate amount of $4.6 million were treated as issued and outstanding when calculating the borrowing availability under the Revolving Credit Facility. As of June 30, 2017, we had $237.9 million available for additional borrowing under the Revolving Credit Facility. Any amounts outstanding under the Revolving Credit Facility will bear interest, at either (i) LIBOR plus an applicable margin of 1.50% or 1.75%, or (ii) the alternative base rate plus an applicable margin of 0.50% or 0.75%. The Revolving Credit Facility is secured by substantially all assets of ours and our Subsidiary Guarantors. The Revolving Credit Facility contains customary affirmative and negative covenants and conditions to borrowing, as well as customary events of default.


12.	Stockholders' Equity

Share Repurchases

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

repurchase program. In March 2017, in connection with the issuance of our 1.25% 2025 Debentures, we used a portion of the net proceeds to repurchase 5.8 million shares of our common stock for $99.1 million under the approved program. Since the commencement of the program, we have repurchased 46.5 million shares for $806.6 million. These shares were retired upon repurchase. Approximately $193.4 million remained available for share repurchases as of June 30, 2017 pursuant to our share repurchase program. Under the terms of the share repurchase program, we have the ability to repurchase shares from time to time through a variety of methods, which may include open market purchases, privately negotiated transactions, block trades, accelerated stock repurchase transactions, or any combination of such methods. The share repurchase program does not require us to acquire any specific number of shares and may be modified, suspended, extended or terminated by us at any time without prior notice. The timing and the amount of any purchases will be determined by management based on an evaluation of market conditions, capital allocation alternatives, and other factors.

Stock Issuances

During the nine months ended June 30, 2017, we issued 844,108 shares of our common stock valued at $13.4 million in connection with a business acquisition, which is discussed in Note 4.


13.	Net Loss Per Share

As of June 30, 2017 and 2016, diluted weighted average common shares outstanding is equal to basic weighted average common shares due to our net loss position. Common equivalent shares are excluded from the computation of diluted net loss per share if their effect is anti-dilutive. Potentially dilutive common equivalent shares aggregating to 7.5 million and 7.4 million shares for the three months ended June 30, 2017 and 2016, respectively, and 7.6 million and 8.4 million shares for the nine months ended June 30, 2017 and 2016, respectively, have been excluded from the computation of diluted net loss per share because their inclusion would be anti-dilutive.


14.	Stock-Based Compensation

We recognize stock-based compensation expense over the requisite service period. Our share-based awards are accounted for as equity instruments. The amounts included in the consolidated statements of operations relating to stock-based compensation are as follows (dollars in thousands):



	Three Months Ended June 30,				Nine Months Ended June 30,
	2017		2016		2017		2016
Cost of professional services and hosting	$	8,385	$	8,112	$	24,875	$	23,626
Cost of product and licensing	104		42		298		286
Cost of maintenance and support	1,130		1,083		3,117		3,074
Research and development	9,610		9,157		26,498		27,056
Selling and marketing	11,981		13,726		34,968		37,023
General and administrative	11,121		10,327		32,053		31,892
Total	$	42,331	$	42,447	$	121,809	$	122,957

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

Stock Options

The table below summarizes activity relating to stock options for the nine months ended June 30, 2017:



	Number of Shares		Weighted Average Exercise Price		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value^(a)
Outstanding at September 30, 2016	1,965,826		$	15.01
Exercised	(1,932,286	)	$	14.98
Expired	(7,595	)	$	20.01
Outstanding at June 30, 2017	25,945		$	15.77	2.8 years	$	0.1	million
Exercisable at June 30, 2017	25,936		$	15.78	2.8 years	$	0.1	million
Exercisable at June 30, 2016	1,975,656		$	14.97	1.0 year	$	2.2	million


^(a)	The aggregate intrinsic value in this table was calculated based on the positive difference, if any, between the closing market price of our common stock on June 30, 2017 ($17.41) and the exercise price of the underlying options.

The weighted-average intrinsic value of stock options exercised during the nine months ended June 30, 2017 and 2016 was $3.6 million and $8.5 million, respectively.

Restricted Units

Restricted units are not included in issued and outstanding common stock until the shares are vested and released. The purchase price for vested restricted units is $0.001 per share. The table below summarizes activity relating to restricted units for the nine months ended June 30, 2017:



	Number of Shares Underlying Restricted Units — Contingent Awards		Number of Shares Underlying Restricted Units — Time-Based Awards
Outstanding at September 30, 2016	4,224,488		5,884,023
Granted	3,108,321		6,267,257
Earned/released	(1,788,014	)	(5,454,085	)
Forfeited	(455,176	)	(476,398	)
Outstanding at June 30, 2017	5,089,619		6,220,797
Weighted average remaining recognition period of outstanding restricted units	1.4 years		1.7 years
Unearned stock-based compensation expense of outstanding restricted units	$56.5 million		$68.1 million
Aggregate intrinsic value of outstanding restricted units^(a)	$88.6 million		$108.4 million


^(a)	The aggregate intrinsic value in this table was calculated based on the positive difference between the closing market price of our common stock on June 30, 2017 ($17.41) and the purchase price of the underlying restricted units.

A summary of weighted-average grant-date fair value for awards granted and intrinsic value of all restricted units vested during the periods noted is as follows:



	Nine Months Ended June 30,
	2017		2016
Weighted-average grant-date fair value per share	$	16.10	$	19.20
Total intrinsic value of shares vested (in millions)	$	119.2	$	150.7

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

Restricted Stock Awards

Restricted stock awards are included in the issued and outstanding common stock at the date of grant. The table below summarizes activity related to restricted stock awards for the nine months ended June 30, 2017:



	Number of Shares Underlying Restricted Stock	Weighted Average Grant Date Fair Value
Outstanding at September 30, 2016	—	$	—
Granted	250,000	$	15.55
Outstanding at June 30, 2017	250,000	$	15.55
Weighted average remaining recognition period of outstanding restricted stock awards	0.3 years
Unearned stock-based compensation expense of outstanding restricted stock awards	$1.1 million
Aggregate intrinsic value of outstanding restricted stock awards^(a)	$4.4 million


^(a)	The aggregate intrinsic value in this table was calculated based on the positive difference between the closing market price of our common stock on June 30, 2017 ($17.41) and the purchase price of the underlying restricted stock awards.

No restricted stock awards vested during the nine months ended June 30, 2017. The weighted-average intrinsic value of restricted stock awards vested during the nine months ended June 30, 2016 was $4.3 million.


15.	Income Taxes

The components of loss before income taxes are as follows (dollars in thousands):



	Three Months Ended June 30,						Nine Months Ended June 30,
	2017			2016			2017			2016
Domestic	$	(58,871	)	$	(39,615	)	$	(148,257	)	$	(102,308	)
Foreign	33,644			35,640			84,788			96,234
Loss before income taxes	$	(25,227	)	$	(3,975	)	$	(63,469	)	$	(6,074	)

The components of provision from income taxes are as follows (dollars in thousands):



	Three Months Ended June 30,						Nine Months Ended June 30,
	2017			2016			2017			2016
Domestic	$	(3,029	)	$	3,411		$	5,952		$	12,970
Foreign	5,638			4,435			16,151			11,888
Provision for income taxes	$	2,609		$	7,846		$	22,103		$	24,858
Effective tax rate	(10.3		)%	(197.4		)%	(34.8		)%	(409.3		)%

The effective income tax rate was (10.3)% and (197.4)% for the three months ended June 30, 2017 and 2016, respectively. The effective income tax rate was (34.8)% and (409.3)% for the nine months ended June 30, 2017 and 2016, respectively. Our current effective income tax rate differs from the U.S. federal statutory rate of 35% primarily due to current period losses in the United States that require an additional valuation allowance and accordingly provide no benefit to the provision as well as an increase to indefinite lived deferred tax liabilities. This is partially offset by our earnings in foreign operations that are subject to a significantly lower tax rate than the U.S. statutory tax rate, driven primarily by our subsidiaries in Ireland.

The effective income tax rate is based upon the income for the year, the composition of the income in different countries, changes relating to valuation allowances for certain countries if and as necessary, and adjustments, if any, for the potential tax consequences, benefits or resolutions of audits or other tax contingencies. Our aggregate income tax rate in foreign jurisdictions is lower than our income tax rate in the United States. The majority of our income before provision for income taxes from foreign operations has been earned by subsidiaries in Ireland. Our effective tax rate may be adversely affected by earnings being lower than anticipated in countries where we have lower statutory tax rates and higher than anticipated in countries where we have higher statutory tax rates.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

At June 30, 2017 and September 30, 2016, we had gross tax effected unrecognized tax benefits of $29.2 million and $27.3 million, respectively, which are included in other long-term liabilities. If these benefits were recognized, they would impact our effective tax rate. We do not expect a significant change in the amount of unrecognized tax benefits within the next 12 months.


16.	Commitments and Contingencies

Litigation and Other Claims

Similar to many companies in the software industry, we are involved in a variety of claims, demands, suits, investigations and proceedings that arise from time to time relating to matters incidental to the ordinary course of our business, including actions with respect to contracts, intellectual property, employment, benefits and securities matters. We have estimated the amount of probable losses that may result from all currently pending matters, and such amounts are reflected in our consolidated financial statements. These recorded amounts are not material to our consolidated financial position or results of operations and no additional material losses related to these pending matters are reasonably possible. While it is not possible to predict the outcome of these matters with certainty, we do not expect the results of any of these actions to have a material adverse effect on our results of operations or financial position. However, each of these matters is subject to uncertainties, the actual losses may prove to be larger or smaller than the accruals reflected in our consolidated financial statements, and we could incur judgments or enter into settlements of claims that could adversely affect our financial position, results of operations or cash flows.

Guarantees and Other

We often include indemnification provisions in the customer and business partner contracts. Generally, these provisions require us to defend claims arising out of our products’ infringement of third-party intellectual property rights, breach of contractual obligations and/or unlawful or otherwise culpable conduct. The indemnity obligations generally cover damages, costs and attorneys’ fees arising out of such claims. In most, but not all cases, our total liability under such provisions is limited to either the value of the contract or a specified, agreed upon amount. In some cases our total liability under such provisions is unlimited. In many, but not all cases, the term of the indemnity provision is perpetual. While the maximum potential amount of future payments we could be required to make under all the indemnification provisions is unlimited, we believe the estimated fair value of these provisions is minimal due to the low frequency with which these provisions have been triggered.

We indemnify our directors and officers to the fullest extent permitted by Delaware law, which provides among other things, indemnification to directors and officers for expenses, judgments, fines, penalties and settlement amounts incurred by such persons in their capacity as a director or officer of the company, regardless of whether the individual is serving in any such capacity at the time the liability or expense is incurred. Additionally, in connection with certain acquisitions we have agreed to indemnify the former officers and members of the boards of directors of those companies, on similar terms as described above, for a period of six years from the acquisition date. In certain cases we purchase director and officer insurance policies related to these obligations, which fully cover the six year period. To the extent that we do not purchase a director and officer insurance policy for the full period of any contractual indemnification, and such directors and officers do not have coverage under separate insurance policies, we would be required to pay for costs incurred, if any, as described above.


17.	Segment and Geographic Information

We operate in, and report financial information for, the following four reportable segments: Healthcare, Mobile, Enterprise, and Imaging. Segment profit is an important measure used for evaluating performance and for decision-making purposes and reflects the direct controllable costs of each segment together with an allocation of sales and corporate marketing expenses, and certain research and development project costs that benefit multiple product offerings. Segment profit represents income from operations excluding stock-based compensation, amortization of intangible assets, acquisition-related costs, net, restructuring and other charges, net, costs associated with intellectual property collaboration agreements, other expense, net and certain unallocated corporate expenses. We believe that these adjustments allow for more complete comparisons to the financial results of the historical operations.

The Healthcare segment is primarily engaged in clinical speech and clinical language understanding solutions that improve the clinical documentation process - from capturing the complete patient record to improving clinical documentation and quality measures for reimbursement. The Mobile segment is primarily engaged in providing a broad portfolio of specialized virtual assistants and connected services built on voice recognition, text-to-speech, natural language understanding, dialog, and text input technologies. Our Enterprise segment is primarily engaged in using speech, natural language understanding, and artificial intelligence to provide automated and assisted customer solutions and services for voice, mobile, web and messaging channels, in native and secure modes. The Imaging segment is primarily engaged in software solutions and expertise that help professionals and organizations to gain optimal control of their document and information processes through scanning and print management.

NUANCE COMMUNICATIONS, INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — (Continued)

We do not track our assets by operating segment. Consequently, it is not practical to show assets or depreciation by operating segment. The following table presents segment results along with a reconciliation of segment profit to loss before income taxes (dollars in thousands):



	Three Months Ended						Nine Months Ended
	June 30,						June 30,
	2017			2016			2017			2016
Segment revenues^(a):
Healthcare	$	232,641		$	240,986		$	710,315		$	733,461
Mobile	101,515			91,778			293,525			280,017
Enterprise	112,064			95,249			344,359			278,467
Imaging	49,404			56,848			154,541			175,199
Total segment revenues	495,624			484,861			1,502,740			1,467,144
Less: acquisition-related revenues adjustments	(9,403		)	(7,010		)	(29,288		)	(24,445		)
Total consolidated revenues	486,221			477,851			1,473,452			1,442,699
Segment profit:
Healthcare	70,457			78,129			232,353			237,740
Mobile	41,428			30,983			115,336			98,196
Enterprise	34,419			31,065			108,149			91,336
Imaging	16,943			20,597			53,029			69,774
Total segment profit	163,247			160,774			508,867			497,046
Corporate expenses and other, net	(31,683		)	(30,888		)	(92,829		)	(97,489		)
Acquisition-related revenues and cost of revenues adjustments	(9,403		)	(6,460		)	(29,288		)	(23,520		)
Stock-based compensation	(42,331		)	(42,447		)	(121,809		)	(122,957		)
Amortization of intangible assets	(44,887		)	(41,855		)	(133,418		)	(127,306		)
Acquisition-related costs, net	(7,646		)	(4,721		)	(22,051		)	(8,426		)
Restructuring and other charges, net	(13,035		)	(5,717		)	(39,649		)	(20,257		)
Costs associated with IP collaboration agreements	—			—			—			(4,000		)
Other expense, net	(39,489		)	(32,661		)	(133,292		)	(99,165		)
Loss before income taxes	$	(25,227	)	$	(3,975	)	$	(63,469	)	$	(6,074	)


^(a)	Segment revenues differ from reported revenues due to certain revenue adjustments related to acquisitions that would otherwise have been recognized but for the purchase accounting treatment of the business combinations. These revenues are included to allow for more complete comparisons to the financial results of historical operations and in evaluating management performance.

No country outside of the United States provided greater than 10% of our total revenues. Revenues, classified by the major geographic areas in which our customers are located, were as follows (dollars in thousands):



	Three Months Ended				Nine Months Ended
	June 30,				June 30,
	2017		2016		2017		2016
United States	$	341,826	$	341,252	$	1,043,933	$	1,035,776
International	144,395		136,599		429,519		406,923
Total revenues	$	486,221	$	477,851	$	1,473,452	$	1,442,699

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following Management’s Discussion and Analysis is intended to help the reader understand the results of operations and financial condition of our business. Management’s Discussion and Analysis is provided as a supplement to, and should be read in conjunction with, our consolidated financial statements and the accompanying notes to the condensed consolidated financial statements.

CAUTIONARY NOTE CONCERNING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q including the sections entitled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Quantitative and Qualitative Disclosures About Market Risk” under Items 2 and 3, respectively, of Part I of this report, and the sections entitled “Legal Proceedings” and “Risk Factors,” under Items 1 and 1A, respectively, of Part II of this report, contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 that involve risks, uncertainties and assumptions that, if they never materialize or if they prove incorrect, could cause our consolidated results to differ materially from those expressed or implied by such forward-looking statements. These forward-looking statements include predictions regarding:


•	our future bookings, revenues, cost of revenues, research and development expenses, selling, general and administrative expenses, amortization of intangible assets and gross margin;


•	our strategy relating to our segments;


•	our transformation program to reduce costs and optimize processes;


•	market trends;


•	technological advancements;


•	the potential of future product releases;


•	our product development plans and the timing, amount and impact of investments in research and development;


•	future acquisitions, and anticipated benefits from acquisitions;


•	international operations and localized versions of our products; and


•	the conduct, timing and outcome of legal proceedings and litigation matters.

You can identify these and other forward-looking statements by the use of words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “intends,” “potential,” “continue” or the negative of such terms, or other comparable terminology. Forward-looking statements also include the assumptions underlying or relating to any of the foregoing statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including the risks described in Item 1A — “Risk Factors” and elsewhere in this Quarterly Report on Form 10-Q.

You should not place undue reliance on these forward-looking statements, which speak only as of the date of this Quarterly Report on Form 10-Q. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements. We undertake no obligation to publicly release any revisions to the forward-looking statements or reflect events or circumstances after the date of this document.

OVERVIEW

Business Overview

We are a leading provider of voice recognition and conversational and cognitive artificial intelligence-solutions. Our solutions and technologies are used in the healthcare, mobile, consumer, enterprise, and imaging markets. We are seeing several trends in our markets, including (i) the growing adoption of cloud-based, connected services and highly interactive mobile applications, (ii) deeper integration of virtual assistant capabilities and services, and (iii) the continued expansion of our core technology portfolio from speech recognition to natural language understanding, semantic processing, domain-specific reasoning, dialog management capabilities, artificial intelligence, and biometric speaker authentication.

Confronted by dramatic increases in electronic information, consumers, business personnel and healthcare professionals must use a variety of resources to retrieve information, transcribe patient records, conduct transactions and perform other personal and job-related activities. We believe that the power of our solutions can transform the way people use the Internet, telecommunications systems, electronic medical records ("EMR"), wireless and mobile networks and related corporate infrastructure to conduct business.


•	Healthcare. Trends in our healthcare business include growing customer preference for hosted solutions and subscription-based license models and increased use of mobile devices to access healthcare systems and create clinical

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documentation within electronic health record systems. In addition, we are experiencing growing demand for integrated solutions, combining our Dragon Medical and hosted transcription offerings. The volume processed in our hosted transcription services has continued to erode as customers adopt electronic medical record systems and our Dragon Medical solutions. In addition, in the third quarter of fiscal year 2017, certain Nuance systems used by our healthcare customers, primarily for transcription services, were disrupted by the Malware Incident described below. This disruption may accelerate the erosion in transcription services as many customers shifted to our Dragon Medical solutions during the interruption while other customers utilized alternative solutions. This decline has been partially offset by new customer wins and the increased sale of integrated solutions of our transcription and Dragon Medical offerings. We have also experienced declines in our Dragon Medical perpetual license revenue as customers shift toward Dragon Medical term-based cloud offerings. These cloud offerings are enabling the expansion of our Dragon Medical solutions to include new clinical language understanding and artificial intelligence innovations, providing real time queries to the physician at the point of care. We believe an important trend in the healthcare market is the desire to improve efficiency in the coding and revenue cycle management process. Our solutions reduce costs by increasing automation of this important workflow and also enable hospitals to improve documentation used to support billings. The industry’s shift in international classification of diseases ("ICD") from ICD-9 to ICD-10, together with evolving reimbursement reform that is increasingly focused on clinical outcomes, has increased the complexity of the clinical documentation and coding processes. This shift is reinforcing our customers’ desire for improved efficiency. The complexity is also creating substantial burdens on physicians, and we are seeing increased focus on efforts to reduce physician fatigue. We believe our solutions improve productivity and job satisfaction among clinicians by reducing the amount of time they need to spend on administrative work. We are investing to expand our product set to address the various opportunities, including deeper integration with our clinical documentation solutions; investing in our cloud-based products and operations; entering new and adjacent markets such as ambulatory care; and expanding our international capabilities.

•

Mobile. Trends in our mobile business include automotive original equipment manufacturers ("OEM") differentiating their offerings by using voice and content to provide an enhanced experience for drivers; consumer electronics companies and cable operators competing to develop virtual assistant technologies for the home; geographic expansion of our mobile operator services; and the adoption of our technology on a broadening scope of devices, such as televisions, set-top boxes, and third-party applications. The more powerful capabilities within automobiles and mobile devices require us to supply a broader portfolio of specialized virtual assistants and connected services providing voice recognition, content integration, text-to-speech, and natural language understanding capabilities. We continue to see increased demand for our enhanced offerings that combine speech and natural language understanding technology with artificial intelligence particularly from large automotive OEMs for our embedded and connected solutions. We are continuing to see a decline in our handset devices revenue resulting from the consolidation of the handset device market to a small number of customers as well as increased competition in voice recognition and natural language solutions and services sold to handset device OEMs. We continue to see demand for products and services that help customers define, design and implement increasingly robust and complex custom solutions such as virtual assistants. We continue to see an increasing proportion of revenue from on-demand and transactional arrangements as opposed to traditional perpetual licensing of our Mobile products and solutions. Although this has a negative impact on near-term revenue, we believe this model will build more predictable revenues over time. We are investing in the expansion of the cloud capabilities and content of our automotive solutions; machine learning technologies, expansion across the Internet of Things in our devices solutions; and go-to market strategies with mobile operators.

•

Enterprise. Trends in our enterprise business include increasing interest in the use of mobile applications and web sites to access customer care systems and records, voice-based authentication of users, increasing interest in coordinating actions and data across customer care channels, and the ability of a broader set of hardware providers and systems integrators to serve the market. In addition, for large enterprise businesses around the world, customer service interactions are accelerating toward more pervasive digital engagement across web, mobile and social platforms. In order to acquire and retain customers, enterprises need to be able to provide a customer service experience when and how the customer desires. This is creating a growing market opportunity for our omni-channel enterprise solutions and, with the acquisition of TouchCommerce, Inc., which closed during the fourth quarter of fiscal year 2016, we are able to provide an end-to-end engagement platform that merges intelligent self-service with assisted service to increase customer satisfaction, strengthen customer loyalty and improve business results. In fiscal year 2016, revenues and bookings from on-demand solutions continued to increase, as a growing proportion of customers choose our cloud-based solutions for call center, web and mobile customer care solutions. These trends have continued in fiscal year 2017. We are investing to extend our technology capabilities with intelligent self-service and artificial intelligence for customer service; extend the market for our on-demand omni-channel enterprise solutions into international markets; expand our sales and solutions for voice biometrics; and expand our on-premise product and services portfolio.

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•

Imaging. The imaging market is evolving to include more networked solutions to multi-function printing ("MFP") devices, as well as more mobile access to those networked solutions, and away from packaged software. We are investing to merge the scan and print technology platforms to improve mobile access to our solutions and technologies; expand our distribution channels and embedding relationships; and expand our language coverage for optical character recognition ("OCR") in order to drive a more comprehensive and compelling offering to our partners.

Key Metrics

In evaluating the financial condition and operating performance of our business, management focuses on revenues, net income, gross margins, operating margins, cash flow from operations, and changes in deferred revenue. A summary of these key financial metrics is as follows:

For the nine months ended June 30, 2017, as compared to the nine months ended June 30, 2016:


•	Total revenues increased by $30.8 million to $1,473.5 million;


•	Net loss increased by $54.6 million to a loss of $85.6 million;


•	Gross margins decreased by 0.7 percentage points to 56.4%;


•	Operating margins decreased by 1.7 percentage points to 4.7%; and


•	Cash provided by operating activities decreased $44.6 million to $382.4 million.

As of June 30, 2017, as compared to June 30, 2016:


•	Total deferred revenue increased 9.5% from $729.1 million to $798.7 million driven primarily by our hosting solutions, most notably for our automotive connected services in our Mobile segment.

In addition to the above key financial metrics, we also focus on certain operating metrics. A summary of these key operating metrics for the quarter ended June 30, 2017, as compared to the quarter ended June 30, 2016, is as follows:


•	Net new bookings increased 20.8% from one year ago to $438.5 million. The net new bookings growth benefited from strong bookings performance primarily in our Enterprise and Mobile segments, offset by $10.2 million impact of the Malware Incident.

Bookings represent the estimated gross revenue value of transactions at the time of contract execution, except for maintenance and support offerings. For fixed price contracts, the bookings value represents the gross total contract value. For contracts where revenue is based on transaction volume, the bookings value represents the contract price multiplied by the estimated future transaction volume during the contract term, whether or not such transaction volumes are guaranteed under a minimum commitment clause. Actual results could be different than our initial estimate. The maintenance and support bookings value represents the amounts the customer is invoiced in the period. Because of the inherent estimates required to determine bookings and the fact that the actual resultant revenue may differ from our initial bookings estimates, we consider bookings one indicator of potential future revenue and not as an arithmetic measure of backlog.

Net new bookings represents the estimated revenue value at the time of contract execution from new contractual arrangements or the estimated revenue value incremental to the portion of value that will be renewed under pre-existing arrangements;

•

Recurring revenue represented 73.1% and 69.7% of total revenue for nine months ended June 30, 2017 and June 30, 2016, respectively. Recurring revenue represents the sum of recurring product and licensing, hosting, and maintenance and support revenues as well as the portion of professional services revenue delivered under ongoing contracts. Recurring product and licensing revenue comprises term-based and ratable licenses as well as revenues from royalty arrangements;

•

Annualized line run-rate in our on-demand healthcare solutions decreased 14% from one year ago to approximately 4.3 billion lines per year. The decrease was primarily due to continued erosion in our transcription services combined with a loss of 0.2 billion annualized lines due to the disruption of transcription services in the final days of the quarter as a result of the Malware Incident. The annualized line run-rate is determined using billed equivalent line counts in a given quarter, multiplied by four;

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•

Estimated three-year value of total on-demand contracts at June 30, 2017 increased 9% from one year ago to approximately $2.4 billion. The increase was primarily due to our Enterprise omni-channel solutions, offset by adjustments of $0.2 billion related to the Malware Incident. We determine this value as of the end of the period reported, by using our estimate of three years of anticipated future revenue streams under signed on-demand contracts then in place, whether or not they are guaranteed through a minimum commitment clause. Our estimate is based on assumptions used in evaluating the contracts and determining sales compensation, adjusted for changes in estimated launch dates, actual volumes achieved and other factors deemed relevant. For contracts with an expiration date beyond three years, we include only the value expected within three years. For other contracts, we assume renewal consistent with historic renewal rates unless there is a known cancellation. Contracts are generally priced by volume of usage and typically have no or low minimum commitments. Actual revenue could vary from our estimates due to factors such as cancellations, non-renewals or volume fluctuations.

Malware Incident

On June 27, 2017, Nuance was a victim of the global NotPetya malware incident (the “Malware Incident”). The NotPetya malware affected certain Nuance systems, including systems used by our healthcare customers, primarily for transcription services, as well as systems used by our imaging division to receive and process orders. We believe that we lost approximately $15.4 million in revenue in the third quarter to our healthcare and imaging businesses during the last days of the quarter as a result of the disruption from the Malware Incident. In addition, during the third quarter we also incurred expenses of $5.2 million related to remediation and restoration efforts as well as charges related to the impairment of certain impacted fixed assets.

While the Company has made significant progress in remediating systems related to the Malware Incident, we nonetheless expect a material effect on the fourth quarter financial results. We estimate lost revenues in the fourth quarter of fiscal year 2017 to be between $65.0 million and $75.0 million, primarily related to our Healthcare hosted transcription business. We also expect to incur expenses related to remediation, restoration, and enhancement security measures between $10.0 million and $15.0 million in the fourth quarter of fiscal year 2017.

RESULTS OF OPERATIONS

Total Revenues

The following tables show total revenues by product type and by geographic location, based on the location of our customers, in dollars and percentage change (dollars in millions):



	Three Months Ended				Dollar Change			Percent Change		Nine Months Ended				Dollar Change			Percent Change
	June 30,									June 30,
	2017		2016							2017		2016
Professional services and hosting	$	251.5	$	242.3	$	9.2		3.8	%	$	763.6	$	709.7	$	53.9		7.6	%
Product and licensing	154.2		153.0		1.2			0.8	%	465.2		490.7		(25.4		)	(5.2	)%
Maintenance and support	80.5		82.5		(2.0		)	(2.4	)%	244.6		242.4		2.3			0.9	%
Total Revenues	$	486.2	$	477.9	$	8.4		1.8	%	$	1,473.5	$	1,442.7	$	30.8		2.1	%
United States	$	341.8	$	341.3	$	0.6		0.2	%	$	1,043.9	$	1,035.8	$	8.2		0.8	%
International	144.4		136.6		7.8			5.7	%	429.5		406.9		22.6			5.6	%
Total Revenues	$	486.2	$	477.9	$	8.4		1.8	%	$	1,473.5	$	1,442.7	$	30.8		2.1	%

The geographic split for the three months ended June 30, 2017, was 70% of total revenues in the United States and 30% internationally, as compared to 71% of total revenues in the United States and 29% internationally for the same period last year.

The geographic split for the nine months ended June 30, 2017, was 71% of total revenues in the United States and 29% internationally, as compared to 72% of total revenues in the United States and 28% internationally for the same period last year.

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Professional Services and Hosting Revenue

Professional services revenue primarily consists of consulting, implementation and training services for customers. Hosting revenue primarily relates to delivering on-demand hosted services such as medical transcription, automated customer care applications, mobile operator services, mobile infotainment, and search and transcription, over a specified term. The following table shows professional services and hosting revenue, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change		Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
Professional services revenue	$	62.1		$	61.2		$	0.9	1.4	%	$	178.8		$	166.5		$	12.3	7.4	%
Hosting revenue	189.4			181.1			8.3		4.6	%	584.8			543.2			41.6		7.7	%
Professional services and hosting revenue	$	251.5		$	242.3		$	9.2	3.8	%	$	763.6		$	709.7		$	53.9	7.6	%
As a percentage of total revenue	51.7		%	50.7		%					51.8		%	49.2		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

In our hosting business, Enterprise hosting revenue increased $12.7 million primarily driven by strength in our omni-channel cloud offerings from a recent acquisition. Mobile on-demand revenue grew $2.5 million primarily driven by a continued trend toward cloud-based services in our automotive solutions and increased revenue in our mobile operator services as a result of a recent acquisition. Healthcare hosting revenue declined $6.9 million primarily due to a decrease of $11.8 million attributable to continued erosion in our hosted transcription services as we continue to transition to cloud offerings and a decrease in transcription service revenue of $10.2 million that we estimate is attributable to the service interruption from the Malware Incident, partially offset by a revenue increase in our Dragon Medical cloud revenue of $14.7 million.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

In our hosting business, Enterprise hosting revenue increased $37.3 million primarily driven by revenue from a recent acquisition and strength across many of our omni-channel cloud offerings. Mobile on-demand revenue grew $13.5 million primarily driven by a continued trend toward cloud-based services in our automotive solutions and strength in our mobile operator services. These increases were partially offset by a $9.2 million total decrease in the Healthcare hosting revenue resulting from the Malware Incident, as well as continued erosion in our transcription services, partially offset by growth in our Dragon Medical cloud revenue due to a transition to cloud offerings. In our professional services business, Healthcare professional services revenue increased $7.0 million driven by an acquisition in fiscal year 2016. In addition, professional services revenue increased $3.5 million in our Mobile segment and $2.2 million in our Enterprise segment.

Product and Licensing Revenue

Product and licensing revenue primarily consists of sales and licenses of our technology. The following table shows product and licensing revenue, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
Product and licensing revenue	$	154.2		$	153.0		$	1.2	0.8	%	$	465.2		$	490.7		$	(25.4	)	(5.2	)%
As a percentage of total revenue	31.7		%	32.0		%					31.6		%	34.0		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The increase in product and licensing revenue consisted of a $6.8 million increase in our Mobile segment driven by growth in our embedded speech license sales and $1.8 million increase in our Healthcare revenue from our clinical documentation solutions. These increases were partially offset by a $6.0 million decrease in our Imaging license sales primarily resulting from the Malware Incident and $1.4 million decrease in our Enterprise segment.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

The decrease in product and licensing revenue consisted of a $17.0 million decrease in our Imaging segment, $16.3 million decrease in our Healthcare segment and a $1.5 million decrease in our Mobile segment. The decline was partially offset by a $9.3 million increase in our Enterprise segment. The revenue decrease in our Healthcare segment was mainly driven by lower revenues from our Dragon Medical perpetual license sales as we transition from perpetual to cloud and subscription models. The revenue

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decrease in our Mobile business was driven by a decline in devices revenue resulting from deterioration in mature markets, partially offset by revenue growth in our automotive business. The revenue decrease in our Imaging segment was mainly driven by lower sales of our MFP products. These decreases were partially offset with higher license sales and revenue from recent acquisitions within our Enterprise segment.

Maintenance and Support Revenue

Maintenance and support revenue primarily consists of technical support and maintenance services. The following table shows maintenance and support revenue, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change			Percent Change		Nine Months Ended						Dollar Change		Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Maintenance and support revenue	$	80.5		$	82.5		$	(2.0	)	(2.4	)%	$	244.6		$	242.4		$	2.3	0.9	%
As a percentage of total revenue	16.6		%	17.3		%						16.6		%	16.8		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The decrease in maintenance and support revenue was driven primarily by our Mobile and Healthcare segments.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

The increase in maintenance and support revenue was driven primarily by our Enterprise and Imaging segments.

Costs and Expenses

Cost of Professional Services and Hosting Revenue

Cost of professional services and hosting revenue primarily consists of compensation for services personnel, outside consultants and overhead, as well as the hardware, infrastructure and communications fees that support our hosting solutions. The following table shows the cost of professional services and hosting revenue, in dollars and as a percentage of professional services and hosting revenue (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change		Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
Cost of professional services and hosting revenue	$	169.4		$	158.4		$	11.0	7.0	%	$	498.5		$	466.4		$	32.1	6.9	%
As a percentage of professional services and hosting revenue	67.4		%	65.4		%					65.3		%	65.7		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The increase in cost of professional services and hosting revenue was primarily driven by higher compensation expense in our Enterprise segment driven by recent acquisitions and higher cloud services costs driven by growth in our Dragon Medical cloud revenue in our Healthcare segment. Gross margins decreased 2.0 percentage points primarily driven by lower margins within our Imaging segment.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

The increase in cost of professional services and hosting revenue was primarily driven by higher compensation expense in our Enterprise segment driven by recent acquisitions. Gross margins increased 0.4 percentage points primarily driven by margin expansion in our cloud-based services within our Mobile segment, partially offset by impact from an acquisition in the Enterprise division, which carries lower gross margins.

Cost of Product and Licensing Revenue

Cost of product and licensing revenue primarily consists of material and fulfillment costs, manufacturing and operations costs and third-party royalty expenses. The following table shows the cost of product and licensing revenue, in dollars and as a percentage of product and licensing revenue (dollars in millions):

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	Three Months Ended						Dollar Change			Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Cost of product and licensing revenue	$	17.6		$	20.8		$	(3.1	)	(15.1	)%	$	54.8		$	65.0		$	(10.2	)	(15.7	)%
As a percentage of product and licensing revenue	11.4		%	13.6		%						11.8		%	13.3		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The decrease in cost of product and licensing revenue was primarily driven by lower costs in our Healthcare and Imaging segments. Gross margins increased 2.2 percentage points, primarily driven by higher revenues from higher margin license products in our Mobile segment.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

The decrease in cost of product and licensing revenue was primarily driven by lower costs in our Healthcare and Imaging segments. Gross margins increased 1.5 percentage points, primarily driven by higher revenues from higher margin license products in our Enterprise segment.

Cost of Maintenance and Support Revenue

Cost of maintenance and support revenue primarily consists of compensation for product support personnel and overhead. The following table shows the cost of maintenance and support revenue, in dollars and as a percentage of maintenance and support revenue (dollars in millions):



	Three Months Ended						Dollar Change			Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Cost of maintenance and support revenue	$	13.4		$	13.6		$	(0.2	)	(1.2	)%	$	40.2		$	40.5		$	(0.2	)	(0.6	)%
As a percentage of maintenance and support revenue	16.7		%	16.5		%						16.5		%	16.7		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

Gross margins decreased 0.2 percentage points primarily driven by lower margins in our Imaging segment.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

Gross margins increased 0.2 percentage points primarily driven by higher maintenance and support revenue in our Enterprise segment which carries higher margins.

Research and Development Expense

Research and development expense primarily consists of salaries, benefits, and overhead relating to engineering staff as well as third party engineering costs. The following table shows research and development expense, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change			Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Research and development expense	$	66.6		$	67.8		$	(1.2	)	(1.8	)%	$	199.1		$	205.5		$	(6.4	)	(3.1	)%
As a percentage of total revenue	13.7		%	14.2		%						13.5		%	14.2		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The decrease in research and development expense was primarily attributable to lower compensation costs, as we benefited from our cost-savings initiatives including our on-going efforts to move costs and activities to lower-cost countries during the period.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

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Sales and Marketing Expense

Sales and marketing expense includes salaries and benefits, commissions, advertising, direct mail, public relations, tradeshow costs and other costs of marketing programs, travel expenses associated with our sales organization and overhead. The following table shows sales and marketing expense, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change		Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
Sales and marketing expense	$	97.0		$	96.0		$	1.0	1.0	%	$	292.2		$	289.4		$	2.8	1.0	%
As a percentage of total revenue	20.0		%	20.1		%					19.8		%	20.1		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The increase in sales and marketing expense was primarily attributable to a $2.9 million increase in total compensation and commission costs, partially offset by a $2.4 million decrease in marketing and channel program spending.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

The increase in sales and marketing expense was primarily attributable to a $12.4 million increase in total compensation and commission costs, including stock-based compensation expense, partially offset by a $9.1 million decrease in marketing and channel program spending and a $4.0 million decrease in expense as a result of the conclusion of exclusive commercialization rights under a collaboration agreement during the second quarter of fiscal year 2016.

General and Administrative Expense

General and administrative expense primarily consists of personnel costs for administration, finance, human resources, general management, fees for external professional advisers including accountants and attorneys, and provisions for doubtful accounts. The following table shows general and administrative expense, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
General and administrative expense	$	42.3		$	40.3		$	2.0	5.0	%	$	123.6		$	126.8		$	(3.1	)	(2.5	)%
As a percentage of total revenue	8.7		%	8.4		%					8.4		%	8.8		%

Three Months Ended June 30, 2017 compared with Three Months Ended June 30, 2016

The increase in general and administrative expense was primarily attributable to a $1.7 million increase in total compensation and commission costs, including stock-based compensation expense.

Nine Months Ended June 30, 2017 compared with Nine Months Ended June 30, 2016

The decrease in general and administrative expense was primarily attributable to the decrease in consulting and professional services fees related to assessing strategic alternatives and our transformation program.

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Amortization of Intangible Assets

Amortization of acquired patents and core and completed technology are included in cost of revenue and the amortization of acquired customer and contractual relationships, non-compete agreements, acquired trade names and trademarks, and other intangibles are included in operating expenses. Customer relationships are amortized on an accelerated basis based upon the pattern in which the economic benefits of the customer relationships are being realized. Other identifiable intangible assets are amortized on a straight-line basis over their estimated useful lives. Amortization expense was recorded as follows (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change		Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
Cost of revenue	$	15.7		$	15.1		$	0.6	4.1	%	$	48.5		$	47.1		$	1.4	3.0	%
Operating expenses	29.2			26.7			2.4		9.0	%	84.9			80.2			4.7		5.9	%
Total amortization expense	$	44.9		$	41.9		$	3.0	7.2	%	$	133.4		$	127.3		$	6.1	4.8	%
As a percentage of total revenue	9.2		%	8.8		%					9.1		%	8.8		%

The increase in total amortization of intangible assets for the three and nine months ended June 30, 2017, as compared to the three and nine months ended June 30, 2016, was primarily attributable to the amortization of acquired customer relationship assets from recent acquisitions.

Acquisition-Related Costs, Net

Acquisition-related costs include costs related to business and other acquisitions, including potential acquisitions. These costs consist of (i) transition and integration costs, including retention payments, transitional employee costs and earn-out payments treated as compensation expense, as well as the costs of integration-related activities, including services provided by third-parties; (ii) professional service fees and expenses, including financial advisory, legal, accounting, and other outside services incurred in connection with acquisition activities, and disputes and regulatory matters related to acquired entities; and (iii) adjustments to acquisition-related items that are required to be marked to fair value each reporting period, such as contingent consideration, and other items related to acquisitions for which the measurement period has ended, such as gains or losses on settlements of pre-acquisition contingencies. Acquisition-related costs were recorded as follows (dollars in millions):



	Three Months Ended						Dollar Change		Percent Change		Nine Months Ended						Dollar Change		Percent Change
	June 30,										June 30,
	2017			2016							2017			2016
Transition and integration costs	$	3.7		$	1.3		$	2.4	179.4	%	$	11.0		$	3.4		$	7.7	228.0	%
Professional service fees	3.9			3.5			0.4		10.6	%	11.9			6.1			5.8		94.0	%
Acquisition-related adjustments	—			(0.1		)	0.2		(113.4	)%	(0.9		)	(1.1		)	0.2		(17.1	)%
Total acquisition-related costs, net	$	7.6		$	4.7		$	2.9	62.0	%	$	22.1		$	8.4		$	13.6	161.7	%
As a percentage of total revenue	1.6		%	1.0		%					1.5		%	0.6		%

Included in transition and integration costs for the three and nine months ended June 30, 2017 is $3.1 million and $8.7 million related to contingent retention payments for acquisitions closed during fiscal years 2016 and 2017.

Restructuring and Other Charges, Net

Restructuring and other charges, net include restructuring expenses together with other charges that are unusual in nature, are the result of unplanned events, and arise outside of the ordinary course of continuing operations. Restructuring expenses consist of employee severance costs and may also include charges for excess facility space and other contract termination costs. Other charges may include litigation contingency reserves, costs related to a transition agreement for our Chief Executive Officer, asset impairment charge, expenses associated with the Malware Incident and gains or losses on the sale or disposition of certain non-strategic assets or product lines.

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	Three Months Ended June 30,
	2017											2016
	Personnel		Facilities			Total Restructuring		Other Charges		Total		Personnel			Facilities		Total Restructuring		Other Charges		Total
Healthcare	$	993	$	—		$	993	$	4,065	$	5,058	$	49		$	1,344	$	1,393	$	—	$	1,393
Mobile	866		(511		)	355		—		355		62			1,222		1,284		—		1,284
Enterprise	1,910		2,040			3,950		—		3,950		(8		)	494		486		—		486
Imaging	43		—			43		—		43		7			294		301		—		301
Corporate	241		25			266		3,363		3,629		(249		)	2,502		2,253		—		2,253
Total	$	4,053	$	1,554		$	5,607	$	7,428	$	13,035	$	(139	)	$	5,856	$	5,717	$	—	$	5,717

	Nine Months Ended June 30,
	2017											2016
	Personnel		Facilities			Total Restructuring		Other Charges		Total		Personnel			Facilities		Total Restructuring		Other Charges		Total
Healthcare	$	3,554	$	870		$	4,424	$	4,065	$	8,489	$	1,363		$	1,352	$	2,715	$	—	$	2,715
Mobile	4,133		(460		)	3,673		10,773		14,446		4,973			1,172		6,145		46		6,191
Enterprise	2,722		2,904			5,626		—		5,626		1,035			2,528		3,563		—		3,563
Imaging	629		387			1,016		—		1,016		219			478		697		—		697
Corporate	1,241		2,007			3,248		6,824		10,072		1,820			5,210		7,030		61		7,091
Total	$	12,279	$	5,708		$	17,987	$	21,662	$	39,649	$	9,410		$	10,740	$	20,150	$	107	$	20,257

During the three and nine months ended June 30, 2017, we recorded restructuring charges of $5.6 million and $18.0 million, respectively. The restructuring charges for the nine months ended June 30, 2017 included $12.3 million for severance cost related to approximately 300 terminated employees and $5.7 million charge for the closure of certain excess facility space including adjustment to sublease assumptions associated with prior abandoned facilities. These actions are part of our initiatives to reduce costs and optimize processes. We expect the remaining outstanding severance payments of $3.2 million will be substantially paid by the end of fiscal year 2017. We expect the remaining payments of $10.3 million for the closure of excess facility space will be paid through fiscal year 2027, in accordance with the terms of the applicable leases.

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Other Expense, Net

Other expense, net consists of interest income, interest expense, gain (loss) from foreign exchange, and gain (loss) from other non-operating activities. The following table shows other expense, net, in dollars and as a percentage of total revenues (dollars in millions):



	Three Months Ended						Dollar Change			Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Interest income	$	2.0		$	1.0		$	0.9		92.9	%	$	4.3		$	3.5		$	0.7		21.2	%
Interest expense	(40.4		)	(33.2		)	(7.2		)	21.8	%	(116.3		)	(95.4		)	(20.9		)	21.9	%
Other expense, net	(1.0		)	(0.5		)	(0.5		)	100.0	%	(21.3		)	(7.3		)	(14.0		)	191.7	%
Total other expense, net	$	(39.5	)	$	(32.7	)	$	(6.8	)	20.9	%	$	(133.3	)	$	(99.2	)				34.4	%
As a percentage of total revenue	8.1		%	6.8		%						9.0		%	6.9		%

Interest expense for the three and nine months ended June 30, 2017 increased $7.2 million and $20.9 million, respectively, primarily driven by increase in interest expense as a result of the issuance of debt, including the 2024 Senior Notes issue in June 2016, the 2026 Senior Notes issued in December 2016 and the 1.25% 2025 Debentures in March 2017. These increases were partially offset by lower interest expense resulting from the early repayment of our Credit Facility in December 2015 and the partial repayment of 2020 Senior Notes in January 2017. Other expense, net for the nine months ended June 30, 2017 included debt extinguishment losses of $18.6 million primarily related to the partial repayment of our 2020 Senior Notes.

Provision for Income Taxes

The following table shows the provision for income taxes and the effective income tax rate (dollars in millions):



	Three Months Ended						Dollar Change			Percent Change		Nine Months Ended						Dollar Change			Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Provision for income taxes	$	2.6		$	7.8		$	(5.2	)	(66.7	)%	$	22.1		$	24.9		$	(2.8	)	(11.1	)%
Effective income tax rate	(10.3		)%	(197.4		)%						(34.8		)%	(409.3		)%

The effective income tax rate was (10.3)% and (34.8)% for the three and nine months ended June 30, 2017, respectively. Our current effective income tax rate differs from the U.S. federal statutory rate of 35% primarily due to current period losses in the United States that require an additional valuation allowance and accordingly provide no benefit to the provision as well as an increase to indefinite lived deferred tax liabilities. This is partially offset by our earnings in foreign operations that are subject to a significantly lower tax rate than the U.S. statutory tax rate, driven primarily by our subsidiaries in Ireland.

SEGMENT ANALYSIS

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The following table presents segment results (dollars in millions):



	Three Months Ended						Change			Percent Change		Nine Months Ended						Change			Percent Change
	June 30,											June 30,
	2017			2016								2017			2016
Segment Revenues^(a):
Healthcare	$	232.6		$	241.0		$	(8.3	)	(3.5	)%	$	710.3		$	733.5		$	(23.1	)	(3.2	)%
Mobile	101.5			91.8			9.7			10.6	%	293.5			280.0			13.5			4.8	%
Enterprise	112.1			95.2			16.8			17.7	%	344.4			278.5			65.9			23.7	%
Imaging	49.4			56.8			(7.4		)	(13.1	)%	154.5			175.2			(20.7		)	(11.8	)%
Total segment revenues	$	495.6		$	484.9		$	10.7		2.2	%	$	1,502.7		$	1,467.1		$	35.6		2.4	%
Less: acquisition related revenues adjustments	(9.4		)	(7.0		)	(2.4		)	34.3	%	(29.3		)	(24.4		)	(4.8		)	19.8	%
Total revenues	$	486.2		$	477.9		$	8.3		1.7	%	$	1,473.5		$	1,442.7		$	30.8		2.1	%
Segment Profit:
Healthcare	$	70.5		$	78.1		$	(7.6	)	(9.7	)%	$	232.4		$	237.7		$	(5.4	)	(2.3	)%
Mobile	41.4			31.0			10.4			33.5	%	115.3			98.2			17.1			17.5	%
Enterprise	34.4			31.1			3.3			10.6	%	108.1			91.3			16.8			18.4	%
Imaging	16.9			20.6			(3.7		)	(18.0	)%	53.0			69.8			(16.7		)	(24.0	)%
Total segment profit	$	163.2		$	160.8		$	2.4		1.5	%	$	508.9		$	497.0		$	11.8		2.4	%
Segment Profit Margin
Healthcare	30.3		%	32.4		%	(2.1		)			32.7		%	32.4		%	0.3
Mobile	40.8		%	33.8		%	7.1					39.3		%	35.1		%	4.2
Enterprise	30.7		%	32.6		%	(1.9		)			31.4		%	32.8		%	(1.4		)
Imaging	34.3		%	36.2		%	(1.9		)			34.3		%	39.8		%	(5.5		)
Total segment profit margin	32.9		%	33.2		%	(0.2		)			33.9		%	33.9		%	—


^(a)	Segment revenues differ from reported revenues due to certain revenue adjustments related to acquisitions that would otherwise have been recognized but for the purchase accounting treatment of the business combinations. These revenues are included to allow for more complete comparisons to the financial results of historical operations and in evaluating management performance.

Segment Revenues

Three Months Ended June 30, 2017

•

Healthcare segment revenue decreased $8.3 million for the three months ended June 30, 2017, as compared to the three months ended June 30, 2016. Product and licensing revenue increased $1.4 million driven by Diagnostics and Development, partially offset by lower revenue from our Dragon Medical perpetual license sales as we transition from perpetual to cloud offerings. Professional services and hosting revenue decreased $7.5 million primarily due to a decrease of $11.8 million attributable to continued erosion in our hosted transcription services as we continue to transition to cloud offerings, and a decrease in transcription service revenue of $10.2 million that we estimate is attributable to the service interruption from the Malware Incident, partially offset by a revenue increase in our Dragon Medical cloud revenue of $14.7 million. Maintenance and support revenue decreased $2.3 million.


•	Mobile segment revenue increased $9.7 million for the three months ended June 30, 2017, as compared to the three months ended June 30, 2016. Professional services and hosting revenue increased $3.7 million driven primarily by a continued trend toward cloud-based services in our automotive solutions and strength in our mobile operator services.

•

Enterprise segment revenue increased $16.8 million for the three months ended June 30, 2017, as compared to the three months ended June 30, 2016. Product and licensing revenue increased $1.5 million primarily related to revenue from recent acquisitions and growth in our embedded speech license sales. Professional services and hosting revenue increased $14.2 million driven by strong revenue across many of our omni-channel cloud offerings, including revenue from a recent acquisition. Maintenance and support revenue increased $1.1 million.

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•	Imaging segment revenues decreased $7.4 million for the three months ended June 30, 2017, as compared to the three months ended June 30, 2016, primarily driven by a $3.6 million decrease that we estimate is attributable to the Malware Incident and lower sales of our MFP products.

Nine Months Ended June 30, 2017

•

Healthcare segment revenue decreased $23.1 million for the nine months ended June 30, 2017, as compared to the nine months ended June 30, 2016. Product and licensing revenue decreased $18.4 million driven by lower revenue from our Dragon Medical perpetual license sales as we transition from perpetual to cloud offerings. Hosting revenue decreased $9.6 million primarily due to $10.2 million that we estimate to be attributable to the service interruption from the Malware Incident, partially offset by a revenue growth in our Dragon Medical cloud services. These decreases were partially offset by a $6.4 million increase in professional services revenue driven by a recent acquisition.

•

Mobile segment revenue increased $13.5 million for the nine months ended June 30, 2017, as compared to the nine months ended June 30, 2016. Professional services and hosting revenue increased $18.0 million driven primarily by a continued trend toward cloud-based services in our automotive solutions and strength in our mobile operator services. Product and licensing revenue decreased $1.9 million and maintenance and support revenue decreased $2.6 million, due to a decline in devices revenue from deterioration in mature markets, partially offset by the growth in recurring product and licensing revenue in our automotive business.

•

Enterprise segment revenue increased $65.9 million for the nine months ended June 30, 2017, as compared to the nine months ended June 30, 2016. Professional services and hosting revenue increased $40.2 million driven by strong revenue across many of our omni-channel offerings, including revenue from a recent acquisition. Product and licensing revenue increased $20.7 million primarily related to revenue from recent acquisitions.


•	Imaging segment revenues decreased $20.7 million for the nine months ended June 30, 2017, as compared to the nine months ended June 30, 2016, primarily driven by an estimated $3.6 million decrease that we attribute to the Malware Incident and lower sales of our MFP products.

Segment Profit

Three Months Ended June 30, 2017

•

Healthcare segment profit for the three months ended June 30, 2017 decreased 9.7% from the same period last year, primarily driven by lower gross profit. Segment profit margin decreased 2.1% percentage points, from 32.4% for the same period last year to 30.3% during the current period. The decrease in segment profit margin was primarily driven by lower gross profit by 1.8 percentage point and lower operating expenses of 0.3 percentage points. Decrease in segment profit was primarily due to an $10.2 million revenue loss that we estimate is attributable to the service interruption in hosted transcription services from the Malware Incident.

•

Mobile segment profit for the three months ended June 30, 2017 increased 33.5% from the same period last year, primarily driven by higher gross profit. Segment profit margin increased 7.1% percentage points, from 33.8% for the same period last year to 40.8% during the current period. The increase in segment profit margin was primarily driven by our cost savings and process optimization initiatives with improvements of 4.1 percentage points due to lower operating expenses and a 3.0 percentage point improvement in gross margin driven by margin expansion in our cloud-based services.

•

Enterprise segment profit for the three months ended June 30, 2017 increased 10.6% from the same period last year, driven by higher gross profit due to increased revenue. Segment profit margin decreased 1.9% percentage points, from 32.6% for the same period last year to 30.7% in the current period. The decrease in segment profit margin was primarily driven by lower gross margin resulting from a shift in mix towards a higher percentage of professional services and hosting revenue.

•

Imaging segment profit for the three months ended June 30, 2017 decreased 18.0% from the same period last year, primarily driven by lower revenue. Segment profit margin decreased 1.9% percentage points, from 36.2% for the same period last year to 34.3% during the current period. The decrease in segment profit margin was primarily driven by lower revenues primarily driven by lower sales of our MFP products and a $3.6 million decrease that we estimate is a result of the Malware Incident, and higher research and development expenses.

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Nine Months Ended June 30, 2017

•

Healthcare segment profit for the nine months ended June 30, 2017 decreased 2.3% from the same period last year, primarily driven by lower operating expenses and lost revenue in hosted transcription services of $10.2 million that we estimate is attributable to the service interruption from the Malware Incident. Segment profit margin increased 0.3 percentage points, from 32.4% for the same period last year to 32.7% during the current period. The increase in segment profit margin was primarily driven by lower operating expenses with improvements of 0.9 percentage point.

•

Mobile segment profit for the nine months ended June 30, 2017 increased 17.5% from the same period last year, primarily driven by higher gross profit and lower operating expenses. Segment profit margin increased 4.2 percentage points, from 35.1% for the same period last year to 39.3% during the current period. The increase in segment profit margin was primarily driven by our cost savings and process optimization initiatives with improvements of 2.6 percentage point due to lower operating expenses and a 1.6 percentage point improvement in gross margin driven by margin expansion in our cloud-based services.

•

Enterprise segment profit for the nine months ended June 30, 2017 increased 18.4% from the same period last year, driven by higher gross profit, partially offset by higher operating expenses from a recent acquisition. Segment profit margin decreased 1.4 percentage points, from 32.8% for the same period last year to 31.4% in the current period. The decrease in segment profit margin was primarily driven by lower gross margin resulting from a shift in mix towards a higher percentage of professional services and hosting revenue.

•

Imaging segment profit for the nine months ended June 30, 2017 decreased 24.0% from the same period last year, primarily driven by lower revenue. Segment profit margin decreased 5.5 percentage points, from 39.8% for the same period last year to 34.3% during the current period. The decrease in segment profit margin was primarily driven by lower revenues and higher research and development expenses.

LIQUIDITY AND CAPITAL RESOURCES

Cash and cash equivalents and marketable securities totaled $901.1 million at June 30, 2017, an increase of $293.0 million as compared to $608.1 million at September 30, 2016. The higher level of cash and cash equivalents and marketable securities at June 30, 2017 was a result of having received $226.6 million in net proceeds from the issuance of the 1.25% 2025 Debentures after giving effect to the repurchase of our common stock for $99.1 million and repayment of $17.8 million in aggregate principal on our 2031 Debentures. Our working capital was $216.9 million as of June 30, 2017, as compared to working capital of $347.7 million as of September 30, 2016. As of June 30, 2017, our total accumulated deficit was $514.6 million. We do not expect our accumulated deficit to impact our future ability to operate the business given our cash balance and strong operating cash flow positions.

Cash and cash equivalents and marketable securities held by our international operations totaled $162.8 million at June 30, 2017 compared to $116.5 million at September 30, 2016. We utilize a variety of financing strategies to ensure that our worldwide cash is available in the locations in which it is needed. We expect the cash held overseas will continue to be used for our international operations, and that we will meet U.S. liquidity needs through future cash flows, use of U.S. cash balances, external borrowings, or some combination of these sources and therefore do not anticipate repatriating these funds.

The holders of our 2031 Debentures may require us to redeem the outstanding principal balance of $377.7 million, together with accrued interest, on November 1, 2017. We expect that we will be able to use our existing cash balances, including cash generated by our operating activities during fiscal 2017, to fund the potential redemption requests related to the 2031 Debentures, if any. However, we will assess our operating and investing cash flow requirements and the borrowing economics in the capital markets at that time to determine the appropriate funding source.

Following the Malware Incident on June 27, 2017, we have made rapid progress in restoring affected systems and returning functionality to customers while enhancing our security against similar future incidents. We expect cash outflow for capital expenditures related to these activities to be between $15.0 million and $20.0 million during the fourth quarter of fiscal year 2017 and first quarter of fiscal year 2018. We expect the value of these assets to be depreciated over the next three to five years. We are also incurring significant expenses during the fourth quarter for cybersecurity and forensics experts, IT infrastructure vendors, and other professional services to assist with our restoration efforts in response to the Malware Incident. We expect cash outflow related to these expenditures during the fourth quarter of fiscal year 2017 and the first quarter of fiscal year 2018 to be approximately $20.0 million. We also expect the Malware Incident to have an adverse impact on our cash collection efforts in the fourth quarter of fiscal 2017 and the first quarter of fiscal year 2018.

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Notwithstanding, we believe our current cash and cash equivalents, marketable securities, and cash flow from operations are sufficient to meet our operating needs for at least the next twelve months.

Cash Provided by Operating Activities

Cash provided by operating activities for the nine months ended June 30, 2017, was $382.4 million, a decrease of $44.6 million, as compared to cash provided by operating activities of $426.9 million for the nine months ended June 30, 2016. The net decrease was primarily driven by the following factors:


•	A decrease of $32.7 million in cash flows generated by changes in working capital excluding deferred revenue;

•

A decrease in cash flows of $1.4 million from deferred revenue. Deferred revenue contributed cash inflow of $60.6 million for the nine months ended June 30, 2017, as compared to $62.0 million for the nine months ended June 30, 2016. The deferred revenue growth in the nine months ended June 30, 2017 was driven primarily by our hosting solutions in automotive connected services within our Mobile segment and bundled offerings within our Healthcare segment; and


•	A decrease in cash flows of $10.5 million resulting from higher net loss, exclusive of non-cash adjustment items.

Cash Used in Investing Activities

Cash used in investing activities for the nine months ended June 30, 2017, was $229.9 million, an increase of $190.3 million, as compared to cash used in investing activities of $39.6 million for the nine months ended June 30, 2016. The net increase was primarily driven by the following factors:


•	An increase in cash outflows of $155.8 million for purchases of marketable securities and other investments;


•	An increase in cash outflows of $82.0 million for business and asset acquisitions; and


•	Partially offset by an increase in cash inflows of $40.2 million from the sale of marketable securities and other investments.

Cash Provided (Used) in Financing Activities

Cash provided by financing activities for the nine months ended June 30, 2017, was $60.7 million, an increase of $372.0 million, as compared to cash used in financing activities of $311.4 million for the nine months ended June 30, 2016. The net increase was primarily driven by the following factors:

•

A decrease in cash outflows of $600.4 million related to share repurchases. During the nine months ended June 30, 2017, we repurchased 5.8 million shares of our common stock for $99.1 million under our share repurchase program, as compared to 9.4 million shares repurchased under our share repurchase program and 26.3 million shares repurchased from the Icahn Group for total cash outflows of $699.5 million during the same period in the prior year;

•

A decrease in cash inflows of $244.0 million from debt activities. During the nine months ended June 30, 2017, the net cash inflows from debt activities was $204.0 million including approximately $495.0 million net proceeds from the issuance of our 2026 Senior Notes, approximately $343.6 million net proceeds from the issuance of our 1.25% 2025 Debentures, offset by the repurchase of $600.0 million in aggregate principal of our 2020 Senior Notes and the repurchase of $17.8 million in aggregate principal of our 2031 Debentures. During the nine months ended June 30, 2016, the net cash inflows from debt activities was $448.0 million including $676.5 million in aggregate principal from the issuance of our 1.0% 2035 Debentures, $300.0 million in aggregate principal from the issuance of 6.0% Senior Notes due 2024 offset by the $472.5 million repayment of our term loan and the repurchase of $38.3 million in aggregate principal on our 2031 Debentures; and


•	A decrease in cash outflows of $14.5 million as a result of lower cash payments required to net share settle employee equity awards, due to a decrease in vesting value as a result of lower stock prices during the nine months ended June 30, 2017 as compared to the same period in the prior year.

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Debt and Credit Facilities

Please refer to Note 11 to the Condensed Consolidated Financial Statements in this Quarterly Report on Form 10-Q for a discussion of the current status of our debt arrangements.

Share Repurchase Program

On April 29, 2013, our Board of Directors approved a share repurchase program for up to $500.0 million of our outstanding shares of common stock. On April 29, 2015, our Board of Directors approved an additional $500.0 million under our share repurchase program. In March 2017, in connection with the issuance of our 1.25% 2025 Debentures, we used a portion of the net proceeds to repurchase 5.8 million shares of our common stock for $99.1 million under the approved program. Since the commencement of the program, we have repurchased 46.5 million shares for $806.6 million. These shares were retired upon repurchase. Approximately $193.4 million remained available for share repurchases as of June 30, 2017 pursuant to our share repurchase program. Under the terms of the share repurchase program, we have the ability to repurchase shares from time to time through a variety of methods, which may include open market purchases, privately negotiated transactions, block trades, accelerated stock repurchase transactions, or any combination of such methods. The share repurchase program does not require us to acquire any specific number of shares and may be modified, suspended, extended or terminated by us at any time without prior notice. The timing and the amount of any purchases will be determined by management based on an evaluation of market conditions, capital allocation alternatives, and other factors.

Off-Balance Sheet Arrangements, Contractual Obligations

Contractual Obligations

The following table outlines our contractual payment obligations (dollars in millions):



	Payments Due by Fiscal Year Ended September 30,
Contractual Obligations	Total		2017		2018 and 2019		2020 and 2021		Thereafter
Convertible debentures⁽¹⁾	$	1,668.1	$	—	$	377.7	$	—	$	1,290.4
Senior notes	1,250.0		—		—		450.0		800.0
Interest payable on long-term debt⁽²⁾	582.0		21.1		176.0		146.6		238.3
Letters of credit⁽³⁾	4.6		0.3		4.3		—		—
Lease obligations and other liabilities:
Operating leases	171.9		6.0		45.2		30.8		89.9
Operating leases under restructuring⁽⁴⁾	64.4		3.1		17.8		14.9		28.6
Purchase commitments⁽⁵⁾	40.0		10.0		12.0		14.4		3.6
Total contractual cash obligations	$	3,781.0	$	40.5	$	633.0	$	656.7	$	2,450.8


⁽¹⁾	Holders of the 1.0% 2035 Debentures have the right to require us to redeem the debentures on December 15, 2022, 2027 and 2032. Holders of the 2031 Debentures have the right to require us to redeem the debentures on November 1, 2017, 2021, and 2026. Holders of the 1.5% 2035 Debentures have the right to require us to redeem the debentures on November 1, 2021, 2026, and 2031.

⁽²⁾

Interest per annum is due and payable semi-annually under 1.0% 2035 Debentures at a rate of 1.0%, under 2031 Debentures at a rate of 2.75%, under 1.25% 2025 Debentures at a rate of 1.25% and under 1.5% 2035 Debentures at a rate of 1.5%. Interest per annum is due and payable semi-annually on the 5.625% Senior Notes at a rate of 5.625%, 5.375% Senior Notes at a rate of 5.375%, and 6.0% Senior Notes at a rate of 6.0%.


⁽³⁾	Letters of Credit are in place primarily to secure future operating lease payments.


⁽⁴⁾	Obligations include contractual lease commitments related to facilities that were part of restructuring plans. As of June 30, 2017, we have subleased certain of the facilities with total sublease income of $51.0 million through fiscal year 2025.


⁽⁵⁾	Purchase commitments include non-cancelable purchase commitments for property and equipment, inventory, and services in the normal course of business. These amounts also include arrangements that require a minimum purchase commitment by us.

The gross liability for unrecognized tax benefits as of June 30, 2017 was $29.2 million. We do not expect a significant change in the amount of unrecognized tax benefits within the next 12 months. We estimate that none of this amount will be paid within the next year and we are currently unable to reasonably estimate the timing of payments for the remainder of the liability.

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Contingent Liabilities and Commitments

In connection with certain acquisitions, we may be required to make up to $27.7 million of additional payments to the selling shareholders contingent upon the achievement of specified objectives, including the achievement of future bookings and sales targets related to the products of the acquired entities. In addition, there are deferred payment obligations to certain former shareholders, contingent upon their continued employment. These deferred payment obligations, totaling $35.5 million, will be recorded as compensation expense over the applicable employment period.

Off-Balance Sheet Arrangements

Through June 30, 2017, we have not entered into any off-balance sheet arrangements or material transactions with unconsolidated entities or other persons.

CRITICAL ACCOUNTING POLICIES, JUDGMENTS AND ESTIMATES

The preparation of financial statements in conformity with U.S. generally accepted accounting principles ("GAAP"), requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and the disclosure of contingent assets and liabilities at the dates of the financial statements, and the reported amounts of revenue and expenses during the reporting periods. On an ongoing basis, we evaluate our estimates, assumptions and judgments, including those related to: revenue recognition; allowance for doubtful accounts and sales returns; accounting for deferred costs; accounting for internally developed software; the valuation of goodwill and intangible assets; accounting for business combinations, including contingent consideration; accounting for stock-based compensation; accounting for derivative instruments; accounting for income taxes and related valuation allowances; and loss contingencies. Our management bases its estimates on historical experience, market participant fair value considerations, projected future cash flows and various other factors that are believed to be reasonable under the circumstances. Actual results could differ from these estimates.

Information about those accounting policies we deem to be critical to our financial reporting may be found in the audited financial statements and the notes thereto included in our Annual Report on Form 10-K for the fiscal year ended September 30, 2016. Based on events occurring subsequent to September 30, 2016, we are updating certain of the Critical Accounting Policies, Judgments and Estimates.

RECENTLY ADOPTED AND ISSUED ACCOUNTING STANDARDS

Refer to Note 3 to the unaudited consolidated financial statements included in Item 1 of Part I of this Quarterly Report on Form 10-Q.


Item 3.	Quantitative and Qualitative Disclosures about Market Risk

We are exposed to market risk from changes in foreign currency exchange rates, interest rates and equity prices which could affect operating results, financial position and cash flows. We manage our exposure to these market risks through our regular operating and financing activities and, when appropriate, through the use of derivative financial instruments.

Exchange Rate Sensitivity

We are exposed to changes in foreign currency exchange rates. Any foreign currency transaction, defined as a transaction denominated in a currency other than the local functional currency, will be reported in the functional currency at the applicable exchange rate in effect at the time of the transaction. A change in the value of the functional currency compared to the foreign currency of the transaction will have either a positive or negative impact on our financial position and results of operations.

Assets and liabilities of our foreign entities are translated into U.S. dollars at exchange rates in effect at the balance sheet date and income and expense items are translated at average rates for the applicable period. Therefore, the change in the value of the U.S. dollar compared to foreign currencies will have either a positive or negative effect on our financial position and results of operations. Historically, our primary exposure has related to transactions denominated in the euro, British pound, Brazilian real, Canadian dollar, Japanese yen, Indian rupee and Hungarian forint.

A hypothetical change of 10% in appreciation or depreciation in foreign currency exchange rates from the quoted foreign currency exchange rates at June 30, 2017 would not have a material impact on our revenue, operating results or cash flows in the coming year.

Periodically, we enter into forward exchange contracts to hedge against foreign currency fluctuations. These contracts may or may not be designated as cash flow hedges for accounting purposes. We have in place a program which primarily uses forward contracts to offset the risks associated with foreign currency exposures that arise from transactions denominated in currencies

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other than the functional currencies of our worldwide operations. The program is designed so that increases or decreases in our foreign currency exposures are offset by gains or losses on the foreign currency forward contracts. The outstanding contracts are not designated as cash flow hedges and generally are for periods less than 90 days. The notional contract amount of outstanding foreign currency exchange contracts not designated as cash flow hedges was $99.4 million at June 30, 2017. Based on the nature of the transactions for which the contracts were purchased, a hypothetical change of 10% in exchange rates would not have a material impact on our financial results.

Interest Rate Sensitivity

We are exposed to interest rate risk as a result of our cash and cash equivalents and marketable securities.

At June 30, 2017, we held approximately $901.1 million of cash and cash equivalents and marketable securities primarily consisting of cash, money-market funds, bank deposits and a separately managed investment portfolio. Assuming a one percentage point increase in interest rates, our interest income on our investments classified as cash and cash equivalents and marketable securities would increase by approximately $7.7 million per annum, based on the June 30, 2017 reported balances of our investment accounts.

At June 30, 2017, we had no outstanding debt exposed to variable interest rates.

2031 Debentures, 1.5% 2035 Debentures, 1.0% 2035 Debentures and 1.25% 2025 Debentures

The fair values of our 2031 Debentures, 1.5% 2035 Debentures, 1.0% 2035 Debentures and 1.25% 2025 Debentures are dependent on the price and volatility of our common stock as well as movements in interest rates. The fair market values of these debentures will generally increase as the market price of our common stock increases and will decrease as the market price of our common stock decreases. The fair market values of these debentures will generally increase as interest rates fall and decrease as interest rates rise. The market value and interest rate changes affect the fair market values of these debentures, but do not impact our financial position, results of operations or cash flows due to the fixed nature of the debt obligations. However, increases in the value of our common stock above the stated trigger price for each issuance for a specified period of time may provide the holders of these debentures the right to convert each bond using a conversion ratio and payment method as defined in the debenture agreement.

Our debentures trade in the financial markets, and the fair value at June 30, 2017 was $378.9 million for the 2031 Debentures, based on an average of the bid and ask prices on that day. The conversion value on June 30, 2017 was approximately $203.6 million. A 10% increase in the stock price over the June 30, 2017 closing price of $17.41 would cause an estimated $1.0 million increase to the fair value and a $20.4 million increase to the conversion value of the debentures. The fair value at June 30, 2017 was $272.9 million for the 1.5% 2035 Debentures, based on an average of the bid and ask prices on that day. The conversion value on June 30, 2017 was approximately $197.5 million. A 10% increase in the stock price over the June 30, 2017 closing price of $17.41 would cause an estimated $9.1 million increase to the fair value and a $19.8 million increase to the conversion value of the debentures. The fair value at June 30, 2017 was $650.6 million for the 1.0% 2035 Debentures, based on an average of the bid and ask prices on that day. The conversion value on June 30, 2017 was approximately $432.7 million. A 10% increase in the stock price over the June 30, 2017 closing price of $17.41 would cause an estimated $12.1 million increase to the fair value and a $43.3 million increase to the conversion value of the debentures. The fair value at June 30, 2017 was $352.9 million for the 1.25% 2025 Debentures, based on an average of the bid and ask prices on that day. The conversion value on June 30, 2017 was approximately $276.8 million. A 10% increase in the stock price over the June 30, 2017 closing price of $17.41 would cause an estimated $16.9 million increase to the fair value and a $27.7 million increase to the conversion value of the debentures.


Item 4.	Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Our management is responsible for establishing and maintaining a system of disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934 (the “Exchange Act”)) designed to ensure that information we are required to disclose in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by an issuer in the reports that it files or submits under the Exchange Act is accumulated and communicated to the issuer’s management, including its principal executive officer or officers and principal financial officer or officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.

We have evaluated the effectiveness of the design and operation of our disclosure controls and procedures under the supervision of, and with the participation of, management, including our Chief Executive Officer and Chief Financial Officer, as

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of the end of the period covered by this report. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures are effective to meet the requirements of Rules 13a-15(f) and 15d-15(f) under the Exchange Act.

Changes in Internal Control Over Financial Reporting

There were no material changes to our internal controls over financial reporting as defined in the Exchange Act Rules 13a-15(f) and 15d-15(f) identified in connection with the evaluation that occurred during the fiscal quarter covered by this Quarterly Report on Form 10-Q that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Part II. Other Information

Item 1.Legal Proceedings

This information is included in Note 16, Commitments and Contingencies, in the accompanying notes to unaudited consolidated financial statements and is incorporated herein by reference from Item 1 of Part I.

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Item 1A.	Risk Factors

You should carefully consider the risks described below when evaluating our company and when deciding whether to invest in our company. The risks and uncertainties described below are not the only ones we face. Additional risks and uncertainties not presently known to us or that we do not currently believe are important to an investor may also harm our business operations. If any of the events, contingencies, circumstances or conditions described below actually occurs, our business, financial condition or our results of operations could be seriously harmed. If that happens, the trading price of our common stock could decline and you may lose part or all of the value of any of our shares held by you.

Risks Related to Our Business

The markets in which we operate are highly competitive and rapidly changing and we may be unable to compete successfully.

There are a number of companies that develop or may develop products that compete in our targeted markets. The markets for our products and services are characterized by intense competition, evolving industry standards, emerging business and distribution models, disruptive software and hardware technology developments, short product and service life cycles, price sensitivity on the part of customers, and frequent new product introductions, including alternatives with limited functionality available at lower costs or free of charge. Within voice recognition and natural language understanding, we compete primarily with Amazon, Google, iFlyTek and other smaller providers. Within healthcare, we compete primarily with M*Modal, Optum, 3M and other smaller providers. Within imaging, we compete primarily with ABBYY and Adobe. In our enterprise business, some of our partners such as Avaya, Cisco, and Genesys develop and market products that might be considered substitutes for our solutions. In addition, a number of smaller companies in voice recognition, natural language understanding, text input and imaging produce technologies or products that are in some markets competitive with our solutions. Current and potential competitors have established, or may establish, cooperative relationships among themselves or with third parties to increase the ability of their technologies to address the needs of our prospective customers. Furthermore, there has been a trend toward industry consolidation in our markets for several years. We expect this trend to continue as companies attempt to strengthen or hold their market positions in an evolving industry and as companies are acquired or are unable to continue operations.

The competition in these markets could adversely affect our operating results by reducing the volume of the products we license or the prices we can charge. Some of our current or potential competitors, such as 3M, Adobe, Amazon and Google, have significantly greater financial, technical and marketing resources than we do. These competitors may be able to respond more rapidly than we can to new or emerging technologies or changes in customer requirements. They may also devote greater resources to the development, promotion and sale of their products than we do, and in certain cases may be able to include or combine their competitive products or technologies with other of their products or technologies in a manner whereby the competitive functionality is available at lower cost or free of charge within the larger offering. To the extent they do so, market acceptance and penetration of our products, and therefore our revenue and bookings, may be adversely affected. Our success will depend substantially upon our ability to enhance our products and technologies and to develop and introduce, on a timely and cost-effective basis, new products and features that meet changing customer requirements and incorporate technological enhancements. If we are unable to develop new products and enhance functionalities or technologies to adapt to these changes, or if we are unable to realize synergies among our acquired products and technologies, our business will suffer.

Our operating results may fluctuate significantly from period to period, and this may cause our stock price to decline.

Our revenue, bookings and operating results have fluctuated in the past and are expected to continue to fluctuate in the future. Given these fluctuations, we believe that quarter to quarter comparisons of revenue, bookings and operating results are not necessarily meaningful or an accurate indicator of our future performance. These fluctuations may cause our results of operations to not meet the expectations of securities analysts or investors. If this occurs, the price of our stock would likely decline. Factors that contribute to fluctuations in operating results include:


•	volume, timing and fulfillment of customer orders and receipt of royalty reports;


•	the pace of the transition to an on-demand and transactional revenue model;


•	slowing sales by our channel partners to their customers;


•	customers delaying their purchasing decisions in anticipation of new versions of our products;


•	contractual counterparties are unable to, or do not, meet their contractual commitments to us;


•	introduction of new products by us or our competitors;


•	seasonality in purchasing patterns of our customers;

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•	reduction in the prices of our products in response to competition, market conditions or contractual obligations;


•	returns and allowance charges in excess of accrued amounts;


•	timing of significant marketing and sales promotions;


•	impairment of goodwill or intangible assets;


•	delayed realization of synergies resulting from our acquisitions;


•	unforeseen actions taken by hackers or other third parties, such as the Malware Incident we experienced in June 2017;


•	accounts receivable that are not collectible and write-offs of excess or obsolete inventory;


•	increased expenditures incurred pursuing new product or market opportunities;


•	general economic trends as they affect retail and corporate sales; and


•	higher than anticipated costs related to fixed-price contracts with our customers.

Due to the foregoing factors, among others, our revenue, bookings and operating results are difficult to forecast. Our expense levels are based in significant part on our expectations of future revenue, and we may not be able to reduce our expenses quickly to respond to a shortfall in projected revenue. Therefore, our failure to meet revenue expectations would seriously harm our operating results, financial condition and cash flows.

A significant portion of our revenue and bookings are derived, and a significant portion of our research and development activities are based, outside the United States. Our results could be harmed by economic, political, regulatory, foreign currency fluctuations and other risks associated with these international regions.

Because we operate worldwide, our business is subject to risks associated with doing business internationally. We anticipate that revenue and bookings from international operations could increase in the future. Most of our international revenue and bookings are generated by sales in Europe and Asia. In addition, some of our products are developed outside the United States and we have a large number of employees in India that provide transcription services. We also have a large number of employees in Canada, Germany and the United Kingdom that provide professional services. A significant portion of the development of our voice recognition and natural language understanding solutions is conducted in Canada and Germany, and a significant portion of our imaging research and development is conducted in Hungary and Canada. We also have significant research and development resources in Austria, Belgium, Italy, and the United Kingdom. In addition, we are exposed to changes in foreign currencies including the euro, British pound, Brazilian real, Canadian dollar, Japanese yen, Indian rupee and Hungarian forint. Changes in the value of foreign currencies relative to the value of the U.S. dollar could adversely affect future revenue and operating results. Accordingly, our future results could be harmed by a variety of factors associated with international sales and operations, including:


•	the impact on local and global economies of the United Kingdom leaving the European Union;


•	changes in foreign currency exchange rates or the lack of ability to hedge certain foreign currencies;


•	changes in a specific country's or region's economic conditions;


•	compliance with laws and regulations in many countries and any subsequent changes in such laws and regulations;


•	geopolitical turmoil, including terrorism and war;


•	trade protection measures and import or export licensing requirements imposed by the United States and/or by other countries;


•	changes in applicable tax laws;


•	difficulties in staffing and managing operations in multiple locations in many countries;


•	longer payment cycles of foreign customers and timing of collections in foreign jurisdictions; and


•	less effective protection of intellectual property than in the United States.

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If we are unable to attract and retain key personnel, our business could be harmed.

If any of our key employees were to leave, we could face substantial difficulty in hiring qualified successors and could experience a loss in productivity while any successor obtains the necessary training and experience. Our employment relationships are generally at-will and we have had key employees leave in the past. We cannot assure you that one or more key employees will not leave in the future. We intend to continue to hire additional highly qualified personnel, including research and development and operational personnel, but may not be able to attract, assimilate or retain qualified personnel in the future. Any failure to attract, integrate, motivate and retain these employees could harm our business.

We experienced a significant malware incident in the third quarter of fiscal 2017, and we are not yet able to determine the full extent of its impact, including the impact on our results of operations and financial condition.

On June 27, 2017, Nuance was a victim the global NotPetya malware incident (the “Malware Incident”). The NotPetya malware affected certain Nuance systems, including systems used by our healthcare customers, primarily for transcription services, as well as systems used by our imaging division to receive and process orders. We believe that we lost approximately $15.4 million in revenue in the third quarter as a result of the disruption to our healthcare and imaging business during the last days of the quarter resulting from the Malware Incident. We also incurred substantial costs and expenses associated with our efforts to contain and investigate the Malware Incident and to restore our operations and customer service functions.

Our business is subject to a variety of domestic and international laws, rules, policies and other obligations regarding data protection.

We are subject to a complex array of federal, state and international laws relating to the collection, use, retention, disclosure, security and transfer of personally identifiable information and personal health information, with additional laws applicable in some jurisdictions where the information is collected from children. In many cases, these laws apply not only to transfers between unrelated third-parties but also to transfers between us and our subsidiaries. Many jurisdictions have passed laws in this area, and other jurisdictions are considering imposing additional restrictions. The European Commission adopted the European General Data Protection Regulation (the “GDPR”), which will be in effect as of May 2018. China adopted a new cybersecurity law as of June 2017, and there is an increase in regulation of biometric data globally, which may include voiceprints. Complying with the GDPR and other emerging and changing requirements may cause us to incur substantial costs or require us to change our business practices. Noncompliance could result in penalties or significant legal liability, and could affect our ability to retain and attract customers.

Any failure by us, our customers, suppliers or other parties with whom we do business to comply with our privacy policy or with federal, state or international privacy-related or data protection laws and regulations could result in proceedings against us by governmental entities or others. Any alleged or actual failure to comply with applicable privacy laws and regulations may:


•	cause our customers to lose confidence in our solutions;


•	harm our reputation;


•	expose us to litigation and liability; and


•	require us to incur significant expenses for remediation.

Security and privacy incidents or breaches may damage client relations and inhibit our growth.

The confidentiality and security of our information, and that of third parties, is critical to our business. Our services involve the transmission, use, and storage of customers’ and their customer’s confidential information. We were the victim of a cybercrime in the past, and a future security or privacy incident could have a material adverse effect on our results of operations and financial condition. While we maintain a broad array of security and privacy measures, policies and practices, our networks may be breached through a variety of means, resulting in someone obtaining unauthorized access to our information, or that of our customers, or to our intellectual property; disabling or degrading service; or sabotaging systems or information. In addition, hardware, software, or applications we develop or procure from third parties may contain defects in design or manufacture or other problems that could unexpectedly compromise information security. Unauthorized parties may also attempt to gain access to our systems or facilities, or those of third parties with whom we do business, through fraud or other forms of deceiving our employees, contractors, and vendors. Because the techniques used to obtain unauthorized access, or to sabotage systems, change frequently and generally are not recognized until launched against a target, we may be unable to anticipate these techniques or to implement adequate preventative measures. We will continue to incur significant costs to continuously enhance our security measures to defend against the threat of cybercrime. Any security or privacy incident or breach may result in:


•	loss of revenue resulting from the operational disruption;

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•	loss of revenue or increased bad debt expense due to the inability to invoice properly;


•	loss of revenue due to loss of customers;


•	material remediation costs to restore systems;


•	material investments in new or enhanced systems in order to enhance our security posture;


•	cost of incentives offered to customers to restore confidence and maintain business relationships;


•	reputational damage resulting in the failure to retain or attract customers;


•	costs associated with potential litigation or governmental investigations;


•	costs associated with any required notices of a data breach;


•	costs associated with the potential loss of critical business data; and


•	other consequences of which we are not currently aware but will discover through the remediation process

For example, as noted elsewhere in these Risk Factors, on June 27, 2017, Nuance was a victim of the global NotPetya Malware Incident, which had a material impact on our results of operations during the quarter ended June 30, 2017 and is expected to have a material impact on our results of operations for the fourth quarter of fiscal year 2017, which ends on September 30, 2017.

Interruptions or delays in services could impair the delivery of our services and harm our business

Because our services are complex and incorporate a variety of hardware and proprietary and third-party software, our services may have errors or defects that could result in unanticipated downtime for our customers and harm to our reputation and our business. We have from time to time found defects in our services, and new errors in our services may be detected in the future. As we acquire companies, we may encounter difficulty in incorporating the acquired services or technologies into our services. Any damage to, or failure of, the systems that serve our customers in whole or in part could result in interruptions in our service. Interruptions in our service may reduce our revenue, cause us to issue credits or pay service level agreement penalties, cause customers to terminate their on-demand services, and adversely affect our renewal rates and our ability to attract new customers.

Interruptions or delays in service from data center hosting facilities could impair the delivery of our services and harm our business.

We currently serve our customers from our, third-party, data center hosting facilities, and third-party public cloud facilities. Any damage to, or failure of, the systems that serve our customers in whole or in part could result in interruptions in our service. Interruptions in our service may reduce our revenue, cause us to issue credits or pay service level agreement penalties, cause customers to terminate their on-demand services and adversely affect our renewal rates and our ability to attract new customers.

As part of our business strategy, we acquire other businesses and technologies, and our ability to realize the anticipated benefits of our acquisitions will depend on successfully integrating the acquired businesses.

As part of our business strategy, we have in the past acquired, and expect to continue to acquire, other businesses and technologies. Our prior acquisitions required, and our recently completed acquisitions continue to require, substantial integration and management efforts, and we expect future acquisitions to require similar efforts. Successfully realizing the benefits of acquisitions involves a number of risks, including:


•	difficulty in transitioning and integrating the operations and personnel of the acquired businesses;


•	potential disruption of our ongoing business and distraction of management;


•	difficulty in incorporating acquired products and technologies into our products and technologies;


•	potential difficulties in completing projects associated with in-process research and development;


•	unanticipated expenses and delays in completing acquired development projects and technology integration and upgrades;


•	challenges associated with managing additional, geographically remote businesses;


•	impairment of relationships with partners and customers;


•	assumption of unknown material liabilities of acquired companies;

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•	accurate projection of revenue and bookings plans of the acquired entity in the due diligence process;


•	customers delaying purchases of our products pending resolution of product integration between our existing and our newly acquired products;


•	entering markets or types of businesses in which we have limited experience; and


•	potential loss of key employees of the acquired business.

As a result of these and other risks, if we are unable to successfully integrate acquired businesses, we may not realize the anticipated benefits from our acquisitions. Any failure to achieve these benefits or failure to successfully integrate acquired businesses and technologies could seriously harm our business.

Charges to earnings as a result of our acquisitions may adversely affect our operating results in the foreseeable future, which could have a material and adverse effect on the market value of our common stock.

Under accounting principles generally accepted in the United States of America, we record the market value of our common stock and other forms of consideration issued in connection with an acquisition as the cost of acquiring the company or business. We allocate that cost to the individual assets acquired and liabilities assumed, including various identifiable intangible assets such as acquired technology, acquired trade names and acquired customer relationships, based on their respective fair values. Our estimates of fair value are based upon assumptions believed to be reasonable but which are inherently uncertain. After we complete an acquisition, the following factors could result in material charges and may adversely affect our operating results and cash flows:


•	costs incurred to combine the operations of businesses we acquire, such as transitional employee expenses and employee retention, redeployment or relocation expenses;


•	impairment of goodwill or intangible assets;


•	amortization of intangible assets acquired;


•	a reduction in the useful lives of intangible assets acquired;


•	identification of or changes to assumed contingent liabilities, both income tax and non-income tax related, after our final determination of the amounts for these contingencies or the conclusion of the measurement period (generally up to one year from the acquisition date), whichever comes first;


•	charges to our operating results to eliminate certain duplicative pre-merger activities, to restructure our operations or to reduce our cost structure;


•	charges to our operating results resulting from expenses incurred to effect the acquisition; and


•	charges to our operating results due to the expensing of certain stock awards assumed in an acquisition.

Intangible assets are generally amortized over three to ten years. Goodwill is not subject to amortization but is subject to an impairment analysis, at least annually, which may result in an impairment charge if the carrying value exceeds its implied fair value. As of June 30, 2017, we had identified intangible assets of approximately $0.7 billion, net of accumulated amortization, and goodwill of approximately $3.6 billion. In addition, purchase accounting limits our ability to recognize certain revenue that otherwise would have been recognized by the acquired company as an independent business. As a result, the combined company may delay revenue recognition or recognize less revenue than we and the acquired company would have recognized as independent companies.

We have grown, and may continue to grow, through acquisitions, which could dilute our existing stockholders and/or increase our debt levels.

In connection with past acquisitions, we issued a substantial number of shares of our common stock as transaction consideration, including contingent consideration, and also incurred significant debt to finance the cash consideration used for our acquisitions. We may continue to issue equity securities for future acquisitions, which would dilute existing stockholders, perhaps significantly, depending on the terms of such acquisitions. We may also incur additional debt in connection with future acquisitions, which, if available at all, may place additional restrictions on our ability to operate our business.

Our strategy to increase cloud services, term licensing and transaction-based recurring revenue may adversely affect our near-term revenue growth and results of operations.

Our ongoing shift from a perpetual software license model to cloud services, term licensing and transaction-based recurring revenue models will create a recurring revenue stream that is more predictable. The transition, however, creates risks related to the timing of revenue recognition. We also incur certain expenses associated with the infrastructures and selling efforts of our

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hosting offerings in advance of our ability to recognize the revenues associated with these offerings, which may adversely affect our near-term reported revenues, results of operations and cash flows. A decline in renewals of recurring revenue offerings in any period may not be immediately reflected in our results for that period but may result in a decline in our revenue and results of operations in future quarters.

We have a history of operating losses, and may incur losses in the future, which may require us to raise additional capital on unfavorable terms.

We reported net losses of $12.5 million, $115.0 million and $150.3 million in fiscal years 2016, 2015 and 2014, respectively, and have a total accumulated deficit of $514.6 million as of June 30, 2017. If we are unable to return to profitability, the market price for our stock may decline, perhaps substantially. We cannot assure you that our revenue or bookings will grow or that we will return to profitability in the future. If we do not achieve profitability, we may be required to raise additional capital to maintain or grow our operations. Additional capital, if available at all, may be highly dilutive to existing investors or contain other unfavorable terms, such as a high interest rate and restrictive covenants.

If our efforts to execute our formal transformation program are not successful, our business could be harmed.

We have been executing a formal transformation program to focus our product investments on our growth opportunities, increase our operating efficiencies, reduce costs, and further enhance shareholder value through share buybacks. There can be no assurance that we will be successful in executing this transformation program or be able to fully realize the anticipated benefits of this program, within the expected timeframes, or at all. Additionally, if we are not successful in strategically aligning our product portfolio, we may not be able to achieve the anticipated benefits of this program. A failure to successfully reduce and re-align our costs could have an adverse effect on our revenue and on our expenses and profitability. As a result, our financial results may not meet our or the expectations of securities analysts or investors in the future and our business could be harmed.

Tax matters may cause significant variability in our financial results.

Our businesses are subject to income taxation in the United States, as well as in many tax jurisdictions throughout the world. Tax rates in these jurisdictions may be subject to significant change. If our effective tax rate increases, our operating results and cash flow could be adversely affected. Our effective income tax rate can vary significantly between periods due to a number of complex factors including:


•	projected levels of taxable income;


•	pre-tax income being lower than anticipated in countries with lower statutory rates or higher than anticipated in countries with higher statutory rates;


•	increases or decreases to valuation allowances recorded against deferred tax assets;


•	tax audits conducted and settled by various tax authorities;


•	adjustments to income taxes upon finalization of income tax returns;


•	the ability to claim foreign tax credits;


•	the repatriation of non-U.S. earnings for which we have not previously provided for income taxes; and


•	changes in tax laws and their interpretations in countries in which we are subject to taxation.

During 2014, Ireland enacted changes to the taxation of certain Irish incorporated companies effective as of January 2021. On October 5, 2015, the Organization for Economic Cooperation and Development released the Final Reports for its Action Plan on Base Erosion and Profit Shifting. The implementation of one or more of these reports in jurisdictions in which we operate, together with the 2014 enactment by Ireland, could result in an increase to our effective tax rate.

The failure to successfully maintain the adequacy of our system of internal control over financial reporting could have a material adverse impact on our ability to report our financial results in an accurate and timely manner.

Under the Sarbanes-Oxley Act of 2002, we were required to develop and are required to maintain an effective system of disclosure controls and internal control over financial reporting to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements. In addition, our management is required to assess and certify the adequacy of our controls on a quarterly basis, and our independent auditors must attest and report on the effectiveness of our internal control over financial reporting on an annual basis. Any failure in the effectiveness of our system of internal control over financial reporting could have a material adverse impact on our ability to report our financial statements in an accurate and timely manner. Inaccurate and/or untimely financial statements could subject us to regulatory actions, civil or criminal penalties, shareholder litigation, or

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loss of customer confidence, which could result in an adverse reaction in the financial marketplace and ultimately could negatively impact our stock price due to a loss of investor confidence in the reliability of our financial statements.

Impairment of our intangible assets could result in significant charges that would adversely impact our future operating results.

We have significant intangible assets, including goodwill and intangibles with indefinite lives, which are susceptible to valuation adjustments as a result of changes in various factors or conditions. The most significant intangible assets are customer relationships, patents and core technology, completed technology and trademarks. Customer relationships are amortized on an accelerated basis based upon the pattern in which the economic benefits of customer relationships are being utilized. Other identifiable intangible assets are amortized on a straight-line basis over their estimated useful lives. We assess the potential impairment of intangible assets on an annual basis, as well as whenever events or changes in circumstances indicate that the carrying value may not be recoverable. Factors that could trigger an impairment of such assets include the following:


•	significant underperformance relative to historical or projected future operating results;


•	significant changes in the manner of or use of the acquired assets or the strategy for our overall business;


•	significant negative industry or economic trends;


•	significant decline in our stock price for a sustained period;


•	changes in our organization or management reporting structure that could result in additional reporting units, which may require alternative methods of estimating fair values or greater disaggregation or aggregation in our analysis by reporting unit; and


•	our market capitalization declining to below net book value.

Future adverse changes in these or other unforeseeable factors could result in an impairment charge that would impact our results of operations and financial position in the reporting period identified.

Our sales to government clients subject us to risks, including early termination, audits, investigations, sanctions and penalties.

We derive a portion of our revenues and bookings from contracts with the United States government, as well as various state and local governments, and their respective agencies. Government contracts are generally subject to oversight, including audits and investigations which could identify violations of these agreements. Government contract violations could result in a range of consequences including, but not limited to, contract price adjustments, civil and criminal penalties, contract termination, forfeiture of profit and/or suspension of payment, and suspension or debarment from future government contracts. We could also suffer serious harm to our reputation if we were found to have violated the terms of our government contracts.

Risks Related to Our Intellectual Property and Technology

Third parties have claimed and may claim in the future that we are infringing their intellectual property, and we could be exposed to significant litigation or licensing expenses or be prevented from selling our products if such claims are successful.

From time to time, we are subject to claims that we or our customers may be infringing or contributing to the infringement of the intellectual property rights of others. We may be unaware of intellectual property rights of others that may cover some of our technologies and products. If it appears necessary or desirable, we may seek licenses for these intellectual property rights. However, we may not be able to obtain licenses from some or all claimants, the terms of any offered licenses may not be acceptable to us, and we may not be able to resolve disputes without litigation. Any litigation regarding intellectual property could be costly and time-consuming and could divert the attention of our management and key personnel from our business operations. Intellectual property disputes could subject us to significant liabilities, require us to enter into royalty and licensing arrangements on unfavorable terms, prevent us from manufacturing or licensing certain of our products, cause severe disruptions to our operations or the markets in which we compete, or require us to satisfy indemnification commitments with our customers including contractual provisions under various arrangements. Any of these could seriously harm our business.

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Unauthorized use of our proprietary technology and intellectual property could adversely affect our business and results of operations.

Our success and competitive position depend in large part on our ability to obtain and maintain intellectual property rights protecting our products and services. We rely on a combination of patents, copyrights, trademarks, service marks, trade secrets, confidentiality provisions and licensing arrangements to establish and protect our intellectual property and proprietary rights. Unauthorized parties may attempt to copy or discover aspects of our products or to obtain, license, sell or otherwise use information that we regard as proprietary. Policing unauthorized use of our products is difficult and we may not be able to protect our technology from unauthorized use. Additionally, our competitors may independently develop technologies that are substantially the same or superior to our technologies and that do not infringe our rights. In these cases, we would be unable to prevent our competitors from selling or licensing these similar or superior technologies. In addition, the laws of some foreign countries do not protect our proprietary rights to the same extent as the laws of the United States. Although the source code for our proprietary software is protected both as a trade secret and as a copyrighted work, litigation may be necessary to enforce our intellectual property rights, to protect our trade secrets, to determine the validity and scope of the proprietary rights of others, or to defend against claims of infringement or invalidity. Litigation, regardless of the outcome, can be very expensive and can divert management efforts.

Our software products may have bugs, which could result in delayed or lost revenue and bookings, expensive correction, liability to our customers and claims against us.

Complex software products such as ours may contain errors, defects or bugs. Defects in the solutions or products that we develop and sell to our customers could require expensive corrections and result in delayed or lost revenue and bookings, adverse customer reaction and negative publicity about us or our products and services. Customers who are not satisfied with any of our products may also bring claims against us for damages, which, even if unsuccessful, would likely be time-consuming to defend, and could result in costly litigation and payment of damages. Such claims could harm our reputation, financial results and competitive position.

Risks Related to our Corporate Structure, Organization and Common Stock

Our debt agreements contain covenant restrictions that may limit our ability to operate our business.

Our debt agreements contain, and any of our other future debt agreements or arrangements may contain, covenant restrictions that limit our ability to operate our business, including restrictions on our ability to:


•	incur additional debt or issue guarantees;


•	create liens;


•	make certain investments;


•	enter into transactions with our affiliates;


•	sell certain assets;


•	repurchase capital stock or make other restricted payments;


•	declare or pay dividends or make other distributions to stockholders; and


•	merge or consolidate with any entity.

Our ability to comply with these limitations is dependent on our future performance, which will be subject to many factors, some of which are beyond our control, including prevailing economic conditions. As a result of these limitations, our ability to respond to changes in business and economic conditions and to obtain additional financing, if needed, may be significantly restricted, and we may be prevented from engaging in transactions that might otherwise be beneficial to us. In addition, our failure to comply with our debt covenants could result in a default under our debt agreements, which could permit the holders to accelerate our obligation to repay the debt. If any of our debt is accelerated, we may not have sufficient funds available to repay the accelerated debt.

Our significant debt could adversely affect our financial health and prevent us from fulfilling our obligations under our credit facility and our convertible debentures.

We have a significant amount of debt. At June 30, 2017, we had a total of $2,918.1 million face value of debt outstanding, comprised of $450.0 million of senior notes due in 2020, $300.0 million of senior notes due in 2024, $500.0 million of senior notes due in 2026. At June 30, 2017, we also had $1,668.1 million in aggregate principal amount of convertible debentures outstanding comprised of our 2.75% 2031 Debentures ($377.7 million) redeemable in November 2017, 1.5% 2035 Debentures ($263.9 million) redeemable in November 2021, 1.0% 2035 Debentures ($676.5 million) redeemable in December 2022 and 1.25% 2025 Debentures ($350.0 million) redeemable in April 1, 2025. Investors may require us to redeem these debentures earlier than

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the dates indicated if the closing sale price of our common stock is more than 130% of the then current conversion price of the respective debentures for certain specified periods. If a holder elects to convert, we will be required to pay the principal amount in cash and any amounts payable in excess of the principal amount in cash or shares of our common stock, at our election. We also have a $242.5 million Revolving Credit Facility under which $4.6 million was committed to backing outstanding letters of credit issued and $237.9 million was available for borrowing at June 30, 2017. Our debt level could have important consequences, for example it could:


•	require us to use a large portion of our cash flow to pay principal and interest on debt, including the convertible debentures and the credit facility, which will reduce the availability of our cash flow to fund working capital, capital expenditures, acquisitions, research and development, exploiting business opportunities, and other business activities;


•	place us at a competitive disadvantage compared to our competitors that have less debt; and


•	limit, along with the financial and other restrictive covenants related to our debt, our ability to borrow additional funds, dispose of assets or pay cash dividends.

Our ability to meet our payment and other obligations under our debt instruments depends on our ability to generate significant cash flow in the future. This, to some extent, is subject to general economic, financial, competitive, legislative and regulatory factors as well as other factors that are beyond our control. We cannot assure you that our business will generate cash flow from operations, or that additional capital will be available to us, in an amount sufficient to enable us to meet our payment obligations under the convertible debentures and our other debt and to fund other liquidity needs. If we are not able to generate sufficient cash flow to service our debt obligations, we may need to refinance or restructure our debt, including the convertible debentures, sell assets, reduce or delay capital investments, or seek to raise additional capital. If we are unable to implement one or more of these alternatives, we may not be able to meet our payment obligations under the convertible debentures and our other debt.

The market price of our common stock has been and may continue to be subject to wide fluctuations, and this may make it difficult for you to resell the common stock when you want or at prices you find attractive.

Our stock price historically has been, and may continue to be, volatile. Various factors contribute to the volatility of our stock price, including, for example, quarterly variations in our financial results, new product introductions by us or our competitors and general economic and market conditions. Sales of a substantial number of shares of our common stock by our largest stockholders, or the perception that such sales could occur, could also contribute to the volatility or our stock price. While we cannot predict the individual effect that any of these factors may have on the market price of our common stock, these factors, either individually or in the aggregate, could result in significant volatility in our stock price. Moreover, companies that have experienced volatility in the market price of their stock often are subject to securities class action litigation. Any such litigation could result in substantial costs and divert management's attention and resources.

Current uncertainty in the global financial markets and the global economy may negatively affect the value of our investment portfolio.

Our investment portfolio, which includes investments in money market funds, bank deposits and a separately managed investment portfolio, is generally subject to credit, liquidity, counterparty, market and interest rate risks that may be exacerbated by a global financial crisis or by uncertainty surrounding the United Kingdom's exit from the European Union. If the banking system or the fixed income, credit or equity markets deteriorate or remain volatile, our investment portfolio may be impacted and the values and liquidity of our investments could be adversely affected.

Future issuances of our common stock could adversely affect the trading price of our common stock and our ability to raise funds in new stock offerings.

Future issuances of substantial amounts of our common stock, whether in the public market or through private placements, including issuances in connection with acquisition activities, or the perception that such issuances could occur, could adversely affect prevailing trading prices of our common stock and could impair our ability to raise capital through future offerings of equity or equity-related securities. In connection with past acquisitions, we issued a substantial number of shares of our common stock as transaction consideration or contingent consideration. We may continue to issue equity securities for future acquisitions, which would dilute existing stockholders, perhaps significantly depending on the terms of such acquisitions. No prediction can be made as to the effect, if any, that future sales of shares of common stock, or the availability of shares of common stock for future sale, will have on the trading price of our common stock.

Our business could be negatively affected by the actions of activist stockholders.

Responding to actions by activist stockholders can be costly and time-consuming, disrupting our operations and diverting the attention of management and our employees. Furthermore, any perceived uncertainties as to our future direction could result in

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the loss of potential business opportunities, and may make it more difficult to attract and retain qualified personnel and business partners.


Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds

For the majority of restricted stock units granted to employees, the number of shares issued on the date the restricted stock units vest is net of the minimum statutory income withholding tax requirements that we pay in cash to the applicable taxing authorities on behalf of our employees. We do not consider these transactions to be common stock repurchases.


Item 3.	Defaults Upon Senior Securities

None.


Item 4.	Mine Safety Disclosures

Not applicable.


Item 5.	Other Information

In August 2017, the Compensation Committee of our Board of Directors approved revised form of Change of Control and Severance Agreement (the “New Severance Agreement”) for each of our current executive officers, including active named executive officers other than Paul Ricci, our Chairman and Chief Executive Officer. The New Severance Agreement provides that, in the event covered executive’s employment is terminated involuntarily by us without cause , and provided the covered executive executes our standard form of separation and release agreement, which includes a full release of claims, the covered executive is eligible to receive severance payments and benefits consisting of: (i) a lump sum payment equal to the covered executive’s annual salary as in effect immediately prior to the termination; (ii) a lump sum payment equal to a prorated percentage of the covered executive’s target bonus as in effect for the fiscal year that includes the termination date; (iii) twelve months Company-paid health insurance under COBRA; and (iv) the unvested time-based equity awards held by the covered executive will accelerate as to a pro rata percentage of the shares that were scheduled to vest in the fiscal year in which the termination takes place.

In the event that the covered executive is involuntarily terminated by us without cause and not for death or disability, or the covered executive resigns from the Company or its successor for “good reason” within twelve months following a change of control of the Company then, in lieu of the benefits described above, the covered executive will be entitled to receive (i) a lump sum payment equal to the covered executive’s annual salary as in effect immediately prior to the termination; (ii) a lump sum payment equal to the covered executive’s target bonus for the fiscal year in which the termination occurs; (iii) twelve (12) months Company-paid health insurance under COBRA; (iv) one hundred percent of the covered executive’s outstanding and unvested time-based equity awards will become vested in full; and (v) fifty percent of performance-based equity awards will vest as if the performance metrics had been fully met.

In the event that the covered executive is terminated involuntarily by us for death and disability, the covered executive or his eligible dependents will be entitled to receive (i) twelve (12) months Company-paid health insurance under COBRA; and (ii) one hundred percent of the covered executive’s outstanding and unvested time-based equity awards will become vested in full.

The New Severance Agreement terminates on September 30, 2018 subject to successive automatic annual renewals unless either party gives at least 60 days prior to the automatic renewal dates. The foregoing is only a summary of the New Severance Agreement and is qualified by reference to the full agreement filed herewith as Exhibit 10.1 and incorporated by reference herein.

Between August 7 and August 8, 2017, the Company entered into a New Severance Agreement with each of Messrs. Satish Maripuri, Robert C. Schassler, Kenneth M. Siegel, Daniel D. Tempesta and Robert Weideman, and on August 8, 2017, the Company entered into its standard form of indemnification agreement with Robert Weideman.


Item 6.	Exhibits

The exhibits listed on the Exhibit Index are filed or incorporated by reference (as stated therein) as part of this Quarterly Report on Form 10-Q.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Quarterly Report on Form 10-Q to be signed on its behalf by the undersigned, thereunto duly authorized, in the Town of Burlington, Commonwealth of Massachusetts, on August 9, 2017.




	Nuance Communications, Inc.

	By:		/s/ Daniel D. Tempesta
			Daniel D. Tempesta
			Executive Vice President and Chief Financial Officer

EXHIBIT INDEX



		Incorporated by Reference
Exhibit Number	Exhibit Description	Form	File No.	Exhibit	Filing Date	Filed Herewith
3.1	Amended and Restated Certificate of Incorporation of the Registrant.	10-Q	0-27038	3.2	5/11/2001
3.2	Certificate of Amendment of the Amended and Restated Certificate of Incorporation of the Registrant.	10-Q	0-27038	3.1	8/9/2004
3.3	Certificate of Ownership and Merger.	8-K	0-27038	3.1	10/19/2005
3.4	Amended and Restated Bylaws of the Registrant.	8-K	0-27038	3.1	11/13/2007
3.5	Certificate of Amendment of the Amended and Restated Certificate of Incorporation of the Registrant, as amended.	S-3	333-142182	3.3	4/18/2007
3.6	Certificate of Elimination of the Series A Participating Preferred Stock.	8-K	0-27038	3.1	8/20/2013
3.7	Certificate of Designation of Rights, Preferences and Privileges of Series A Participating Preferred Stock	8-K	0-27038	3.2	8/20/2013
10.1	Form of Change of Control and Severance Agreement					X
31.1	Certification of Chief Executive Officer Pursuant to Rule 13a-14(a) or 15d-14(a).					X
31.2	Certification of Chief Financial Officer Pursuant to Rule 13a-14(a) or 15d-14(a).					X
32.1	Certification Pursuant to 18 U.S.C. Section 1350.					X
101.0	The following materials from Nuance Communications, Inc.’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017, formatted in XBRL (Extensible Business Reporting Language): (i) the Consolidated Statements of Operations, (ii) the Consolidated Statements of Comprehensive Loss, (iii) the Consolidated Balance Sheets, (iv) the Consolidated Statements of Cash Flows, and (v) Notes to Unaudited Condensed Consolidated Financial Statements.					X